★ 5

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★ 3

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★ 5

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★ 5

Rachel was super nice and she also is super sweet! Props to her!

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★ 1

If I can give 0 stars I would. I ordered a Big Mac meal and chicken nuggets. Fries where stale tasted like they where old. Burger was sloppy and cold. Will never come here again.

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★ 5

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★ 2

Came in about 10:00pm on sept.14th 2025. The manager had her phone on the counter where they put orders together with a blue tooth speaker. Listening to some rap music. Also the manager on duty was wearing blue jeans. And had McDonald's shirt all the way open and she was wearing a short tank top. When I worked for McDonald's you had to wear your work shirt buttoned all the way and be prestable.. I think it should be addressed how this McDonald's was presenting the restaurant. And if it's a manager they should and follow the rules about dress code

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★ 1

Hours say Open until 11pm. We sat in the drive-thru with the automated message greeting us with no one else greeting us. This was 15 minutes before close. When we pulled up to the drive-thru window after not being greeted by an actual employee, we asked if they were serving, and the guy at the window said..."we're closed bro"

If you're hours of operation are until 11pm, then operate until 11pm.

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★ 1

Gave me warm soda… if I could give 0 stars I would. It’s flat as well. I worked at McDonald’s it shouldn’t be this hard, but the people are lazy

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★ 4

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★ 1

It takes over a half hour to receive my order

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★ 3

Very poor service

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★ 1

Had 0 drinks available and basically was screaming into the microphone at the drive thru. Would not recommend!

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★ 3

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★ 1

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★ 5

Do not usually eat here, but the Coca-Cola is out of this world.

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★ 5

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★ 5

We got some breakfast sandwiches, which were everything they expect them to be. They were hot and good and some iced coffees which were also amazing. But I love about getting an iced coffee at McDonald’s. Is that it taste just as good as a latte or maybe even better than many other places because they actually still taste like coffee They’re just really great for two or three bucks. We sat at a hightop table inside and it was very clean and nice. There was a lot of other people there hanging out and drinking coffee and eating boxes of cookies I thought was funny. The service I put four stars because the lady at the countermaybe she couldn’t smile, but it would be nice to have a friendly face at the counter. She looked quite annoyed the entire time, but other than that everything was great and came out quickly and was good.

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★ 5

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★ 1

Terrible customer service, self service soda machine drinks are always warm, and seems like it’s 20 workers in the back but only 4 people actually working. Once you point out dissatisfaction and where they are lacking in service you receive attitude from crew members to mangers. HORRIBLE McDonalds, choose any other McDonalds besides this one!

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★ 1

0 stars if I could. Give wrong size of drinks. No straws won't answer phone then when do hang up so they dont have to deal with the issue. Atrocious.

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★ 1

Don't waste your money. Food was old and cold. Tasted like it was sitting on the hot plate for quite a while. Tried calling to talk to someone about the quality of the food, phone rang for over a half hour and nobody answered.

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★ 3

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★ 5

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★ 1

Went in to get a soda. There where 3 employs working. One was bagging food and two just stood there. Instead of helping me at the counter they had me us the kiosk. Since when does it take 3 people to the job of 1? Lazy!!!! Also was going to the drive thru, said they were closed. Should have served for another half hour!!! I will never go there again!!

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★ 1

Doors say lobby is open to 11. It’s 9:07 and doors are locked

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★ 5

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★ 5

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★ 4

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★ 2

Appleton and Pilgrim store. Ceiling was leaking in multiple spots. Nothing to catch the water that was dripping on the floor and on a seat. Was told there was nothing they could do it was the air conditioner leaking.

Ordered a cheeseburger with no pickles it came with 3 on it.

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★ 5

One of the biggest mcdonalds i have been to and the place is humongous That's how starbucks across the road should be.

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★ 2

The food was alright. It was put together really sloppy both times and looks like no one even tried. I get there are mistakes in food but I asked to have my stuff re made because I asked for three burgers PLAIN, yet I got ketchup and mustard on the first three and then on my second try only one was plain and the other two had mustard and pickles. Again, not that big of a deal I understand because I myself work fast food. But the mistake should be fixed after the first time. Not that hard to make a plain cheese burger with nothing on it

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★ 5

Colleen is the best!

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★ 4

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★ 1

Fries were greasy and soggy. Burger was so cold and for some reason busting out the seems with a disgusting amount of ketchup. They forgot part of my order via drive thru so I had to go in getting soaked by the rain. Employees were walking around in the kitchen talking on their phone and very inattentive so I waited 5 mins to even get someone to talk to about missing items tho 1 person walked past me on his phone and another turned to look at me. I frequent this location alot so I know this isnt the usual behavior but it has been the last 2 visits. I drive past 2+ locations to come to this one because the vibe and food was always impeccable. I don’t think I’ll be doing that anymore. Its basically wasting money at this point for inedible food.

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★ 1

All I asked was a simple direction and I already had pulled off because I had to go somewhere in a hurry and I wanted to make a quick stop it’s simple directions that they have to follow that they overlook. I understand it probably was packed at that time, but it says it on my receipt How I want my burger like that was low-key disrespectful and wrong how they just trying to rush things out, and not paying attention. I won’t be coming back here no more because the simple fact they can’t even follow right they need to start rushing and really pay attention because now I can’t eat this burger because I don’t eat ketchup and mustard. That’s why I specifically asked for it to not be on my burger. The last picture is what they put on my burger, but my receipt clearly say something different. They have to pay more attention.

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★ 3

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★ 5

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★ 4

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★ 2

Food was Cold, waited 46 Mins for food. Employees refused to Help Three Black Men who Were ultra patient. Bad female Manager She Acted As If she spoke No English. The Entire Place was a Mess .. simply Horrible service. It was Sunday Morning and these Employees acted like they Didn't Want to Help at All.

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★ 1

Very very poor service at drive thru second window ...and in lobby ....waiting in reserved parking for literally 9mins then had to go in the building to wait another 9mins for my order...which was only 3items . Never going there again...literally this place made me so angry

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★ 5

The manager here was both sweet and courteous. The inside is really nice and clean. There were quite a few customers but the food and drinks came out really fast.

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★ 5

Reasonably quick service for a lunch hour

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★ 3

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★ 1

Worst one around. Orders are consistently wrong, they charge you for items not available through the drive thru and you don’t find out till you’re home, because why would they tell you and not charge you 😒 go ANYWHERE else, I promise it will be better.

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★ 3

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★ 1

If I could give them 0 stars I would. Highly disappointed by the customer service and the employees do not pay attention to what I order. I ordered an order and right away they lost my order on their machine, the business was not packed and they lost my order, the manger suggested I made the mistake by asking me did I even place an order I had proof from my card that I used that I did indeed buy a order, when I order the items I decided to not get a receipt because I was the only next person in the drive through line, High disappointed and I still left with the wrong order. I will NOT be spending my money there anymore !

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★ 1

Always slow. Rarely fresh.

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★ 5

The young man working dt on 5/6,5/7 amazing employee did a great job food was fresh service was fast, and the employee was very personable polite and courteous! Next time I am in town this will definitely be my go to restaurant! Thank you for bringing a part of home to me on my trip, not many have this good of service at 5 am!

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★ 5

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★ 1

Zero stars. Terrible service at drive thru Saturday April 12th around 5pm. The young man was rude saying to us as we were still deciding on our order, "I said first window" in a snippy tone. We both replied, "whoa" as we were shocked by his tone. At the first window he did not look at us or even repeat our oder back to us. He was talking about having beer at work with another female employee while running our card. At the pick up window a woman gave us our food and a small ice water, we asked for a large. When we started to say that we wanted a large she slammed the window. We shrugged it off and drove away, but are very concerned and disheartened by the lack of professionalism, customer service, the way we were spoken to, not being given the correct order, not heard but ignored. I am a manager of an Optical Clinic and know first hand what good customer service is...the kind of service we received is not acceptable. Do better. I hope this is reviewed, discussed and corrected.

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★ 3

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★ 4

It's a pretty consistent McDonald's, if that's what you're looking for.

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★ 5

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★ 3

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★ 3

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★ 1

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★ 4

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★ 5

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★ 1

This location sucks. I went through the drive thru and ordered a 6 piece nugget just to get all the way home and find out they gave me just a box of tartar sauce. This was my lunch so I went back and showed them, I got no apology, all they did was laugh and start showing everyone.

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★ 4

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★ 5

I'm lovin' it!

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★ 5

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★ 4

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★ 4

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★ 1

The lettuce was rotten

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★ 3

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★ 5

I sometimes grab breakfast here, at the drive-through. The service has always been lightning fast.

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★ 1

Raw but quick service! Both (two) times I’ve been to this location the burgers have been raw. (Not even a restaurant rare) Went back one time bc they’re raw and the one they re made me was also raw. The manager was super nice tho same with the staff! I am left contemplating how many people have eaten raw burgers without noticing.

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★ 1

I have an allergy to onion and this is the second time that I have been to this location to get a burger with no onion on it and I’ve got onion on it. This time I went in to the manager and she would not honor my refund or remake because I didn’t have the food the day I came in, well the order was messed up the day prior and I couldn’t come back in, then when I called the store the day that it happened, nobody could answer. The manager just had an attitude with me and yelled at me. She was the GM. Name started with a K. I’ll be filling a health report.

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★ 4

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★ 5

Gave me my food.
Clean restrooms.

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★ 2

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★ 4

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★ 5

Dude!! Walked in a terrible attitude (work was killer) Got up to the counter and was immediately greeted by Kiki? I hope that's not a nickname because she turned my attitude 180°, this woman needs a raise 👏😅

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★ 1

Cant give any change? Standard scam to pocket my money, happening all over at fast food places now. But first wait 15 minutes to order then find out. Never again

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★ 4

I’m always glad when Colleen is working because she’s friendly and gets things right. Great customer service from her. The second window where they hand me my food needs a little work. My last couple orders contained something that was wrong or had something missing.

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★ 5

Always try to give the customer good service

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★ 5

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★ 1

The manager herself that works here this morning was absolutely disrespectful when we asked for a very simple accommodation that any other McDonald's has never had an issue with. And when we brought that up, she told us we're not every McDonald's! -10 star review for you.

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★ 1

My husband and I purposely came to this McDonalds because we thought the one by our house is terrible. Well this one is just as bad. Ordered two bagel sandwich meals and some hot cakes. Got home only to realize they never gave us our second bagel sandwich. Too far to go back. Thanks for taking money from us to not give us all our food.

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★ 5

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★ 4

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★ 3

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★ 5

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★ 5

Always the best service!!! Such nice and friendly morning staff!

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★ 5

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★ 3

10/20 pulled in Drive Thru, lines were fairly long! Waited around 15 minutes and no service. People started to leave. We waited 5 more minutes before we left and went to Culver's!

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★ 4

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★ 4

Service has gotten better but food seems hit or miss on quality.

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★ 5

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★ 4

It was a nice place because the manager was sweet and friendly. The service was average because of the mistakes made by the attendant.

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★ 1

My sister got cancer from the burger

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★ 5

clean and I had good service and a staff member who was very helpful giving me a reasonable price

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★ 4

I just got a Coca-Cola in the drive thru but the staff was laughing, friendly and happy. It's the little things that make a difference.

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★ 1

“ATTN CREW: Be Nice!” With a decent list under it at the drive thru facing the employees.

I think that boldy states everything you need to know about this location. Sad, because they’ve been pretty solid to me in the past, tonight, was eye opening to what the community is saying

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★ 1

Poor customer service. Double cheeseburger and fries overdone and luke warm. I had to go in to get my meal even though ordered thru app and curb side pick up.

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★ 1

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★ 5

Great drive through experience as always.

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★ 1

Update September 2024:
Attempted eating here after 5 months of avoiding them. Ordered on the mobile app. It took 50 minutes to get our orders. One of the employees kept deleting orders off the screen and not serving them. One customer had to argue with the manager to get their food after it was deleted from their system. The manager was not handling anything well. She was snappy and slow. There was about 15 other people waiting for 45 minutes or more. Meanwhile all the drive thru customers were getting served. Seriously.. I didn't think this place could get worse. I was so wrong.

First review April 2024
Ordered a bacon egg and cheese bagel this morning. The bagel was completely burnt. Not even edible. Tried calling but of course nobody answered. Went to the store and asked for a new one. The new one they gave me was BURNT! Seriously? Went and asked for now the third one. Manager snapped and asked if I just didn't want it toasted. Noo I didn't want it BURNT! They then bring me a sandwich and it's not even the right one!! After the 4th attempt they finally got it right except the bagel wasn't toasted, it was microwaved.

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★ 1

Never received food and said I never put in a order even though I showed I was charged on my account. Horrible customer service

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★ 5

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★ 5

Always friendly, smiling staff. Good food.

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★ 2

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★ 4

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★ 4

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★ 2

I ordered during the Lunch rush so I can understand having to pull forward and wait a couple of minutes for my Quarter Pounder W/ Cheese to be cooked. However, what I do have a problem with is that after waiting my fried were barely warm and my Quarter Pounder was not fully cooked (Still Very Pink in the middle) if I'm already waiting at least finish properly cooking my burger and make sure I get hot fries. Unfortunately, this is not the first time I've had an issue at this location but it WILL be the LAST.

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★ 3

The avarge mcobonalds

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★ 2

I went inside and could not get anyone to wait in me. Ended up doing the drive through . Service is historically slow here. You need more staff!!

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★ 5

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★ 4

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★ 1

We all know it's not a gourmet meal from here. At least get the orders right. Drive thru messes up our order tonight an it's not the first time this location has done this but it's the first time they pissed me off. Not only did they charge separately each item which should have been the 5 dollar biggie bag but they for got more then half of the food no nuggets two of the burgers are not there so we called them. They say come back to the store we do an the crew says are you sure like we there for free items. M'fer nobody wanted to waste gas to have to come back up there to get what should have already been in the bag. Like are you sure you employees ain't the ones hiding the food for your damn selves? This location is ridiculous an that putting it politely. Go to the one on silverspring..

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★ 2

Ordered a happy meal and a hot fudge sundae. The happy meal was hot and accurately made. The hot fudge sundae was poorly made.

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★ 4

I bought 2 sprites for under $4. That's great price 👍 check my YouTube channel JacobAndDad subscribe support us

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★ 4

Got 2 large sprite very cheap l like 👍 it. Check my YouTube channel JacobAndDad subscribe support us

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★ 3

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★ 5

Sausage, biscuit, egg, hash brown, delicious.

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★ 4

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★ 1

Got sick to my stomach from eating a McDouble here, never again this was my sign to never eat McDonald’s again

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★ 5

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★ 3

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★ 3

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★ 1

Paid$2.00 for a coffee. Then charged another $1.77for a refill??? Never at any other McDonald’s did I pay for tell! Really. Pure greed.

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★ 3

I can't believe they don't have chocolate ice cream! That's all folks. 😔

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★ 1

I know I'm not getting a gourmet meal when I eat here, but it would be nice if the staff made the slightest attempt to make my order correctly. I ordered a double filet of fish, it was a single. I wanted light salt on my mcdouble, all I could taste was salt. Maybe if everyone would pay closer attention to the order screen rather than their cell phones (which were constantly in the hands of the crew... Gross!), there would be far less mistakes.

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★ 4

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★ 1

Worst Mcdonalds I've ever been too. Poorly managed staff, dirty, and overall terrible, cold quality food. Would drive a half hour out of my way to avoid this mcdonalds.

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★ 5

Fast super fast . Very salty fries but they was hot and good with my doubles

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★ 3

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★ 2

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★ 1

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★ 5

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★ 5

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★ 5

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★ 1

Do NOT order a breakfast bagel sandwich from here. Every single time I order one it's burnt and I am no longer trusting incompetent workers to make another one. You would think common sense would come into play but it never does.

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★ 1

Walked in to get 1 large soda, took order and waited 10 minutes for soda only to have them to give me wrong soda and to have the manager tell me I rude because I questioned why it took so long. Will go to anywhere else to get soda.

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★ 1

Very slow service inside (20+ minutes to get food after ordering). Not enough Employees to cover the register/counter. It shouldn't be a requirement to order food at the kiosk or on your phone.

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★ 4

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★ 4

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★ 5

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★ 4

The food is just as you expect, but good luck getting what you actually ordered when you use Door Dash. The receipt will have everything I order, but I'm almost always missing something. It's extremely annoying.

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★ 4

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★ 3

Went thru drive thru. Food was barely luke warm.

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★ 1

The quality of food served here is always hit or miss. I've had my food dropped on the ground outside of the drive-thru window because the employee was too busy chatting with coworkers and attempted to hand me my food while facing the other way.

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★ 1

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★ 2

I had to wait for my food for a long time

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★ 1

Ordered a quarterpound bacon cheeseburger with no pickles and no mustard. I recieved it with no bacon! The receipt on bag did say bacon! I drive up and let them know the order is wrong and was told to pull in the curbside pick up spot and wait for new 1. I found it strange to have me go to a parking spot farther away when it was raining and no one at all behind me. I get my sandwich 5 minutes later and there are 2 2inch pieces of bacon on it. I take a bite and it is super salty so i opened it and looked at it! It even smelled off so i threw it away! Im convinced they did something to it, because they were mad that I had them remake it! This Mcdonalds is the worse! I dont trust them and now im out a sandwich and $6.87. Save yourself trouble and go to Culvers!

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★ 5

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★ 5

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★ 1

Terrible service-allowed us to put in a mobile order and they turned off the lights as we came to pick it up at 10:55 when they don’t close till 11

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★ 1

Took 1 bite and didn't like it. The egg was grey and there was green around the yoke. It tasted funny and didn't look right.

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★ 5

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★ 3

One of the few if not only that charges for dipping sauce. Granted it's only $.25 cents just seems cheap to me.

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★ 5

Went through the drive thru but service was fast & great. Clean outside. Nice employees. Good food THEY HAD A WORKING ICE CREAM MACHINE, I had a shake! SOOO HAPPY

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★ 4

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★ 2

I merely wanted to know how much longer my order would be. The counter person and the shift lead both gave me attitude and didn't even say thank you.

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★ 5

Checked 3 other local McDonalds and none of them had the Shamrock shake except this one! Ordered online and it was ready when we got there!

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★ 4

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★ 5

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★ 1

The workers are very rude for no reason. I placed my order and I could hear the man over the microphone yelling at another worker, asking if that was the correct sauce and order while cursing. At least have some decency to put the microphone on mute. When I drove up to receive my order he repeated my order to me and said “Two Mc.chickens”. I said “ Oh no, my order is one Mc.chicken with hot sauce, small fries and a small sprite”. The man started to yell at me in front of my child and say that he heard me loud and clear that I only ordered two Mc.chickens. I told him it ways fine to have a misunderstanding and he yelled and said no, that I am in the wrong here and that I do not know my own order. This man was sniffing his nose, shaking and fidgety. I just drove away. No reason for an escalation for Mc.Donald’s food. I have notice for the past year this location hiring rude people or people you can clearly tell are on drugs while working. I did not have an interaction like this until just now. I even called the manager of that location to let her know what just occurred and she said “ok” and hung up on me. I will definitely be personally writing to the owners.

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★ 5

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★ 5

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★ 4

Food, service, and wait times are all hit or miss. I will say they have been getting better with all 3 lately. Highly recommend ordering from the app. If there's no line pick up from the window, if there is a long line pick up inside or curbside. You'll thank me later!

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★ 1

The worst McDonald in the world!!! Food was horrible and had to ask for a refund. The customer service was ghettos and unprofessional. The staff had their street cloths on and outside jackets on. No one had on gloves. Corporate will notified.

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★ 5

Efficient drive through

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★ 1

Honestly, they don't even deserve 1 star. I WILL NEVER GO TO THIS RESTAURANT EVER AGAIN. Not only did it take 35 minutes to get 2 happy meals, but they were incredibly rude to me. I tried to ask if they could please make sure the cheeseburger did not have onions or pickles on it, because that can sometimes be a problem, and the man at the grill told the man at the window to close the window on me so they couldn't listen to what I had to say. After all of that, the food was wrong. SO INCREDIBLY RUDE. McDonald's on Appleton Ave in Menomonee Falls

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★ 5

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★ 1

I went thru the drive thru @9:30 dark Blk man. He gave me attitude when all said was I want no ice. He said I heard you wanted ice. I said please don’t argue with me “no ice “. Large drink and fries.
Fries were cold and the large fries were hall full and burger was cold. He then gave me the ketchup wwith my cc card and dropped them before I could catch them. No napkins and no receipt. I asked the short black lady if his definite bad attitude. I’m from Los Angeles. I would recommend they don’t hire black gangsta attitude manager and drive thru. Employees. I’m Hispanic. I have a lot of tolerance for blacks with attitude living in Compton . But enough is enough

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★ 2

AM is usually fast and mostly friendly, pm is whatever warmbody that shows up

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★ 1

drive thru workers are extremely rude and unprofessional. got attitude for not knowing what i wanted after being at the speaker for a minute at most, with nobody behind me in line. wouldn’t go back to this location.

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★ 5

Always good & nice

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★ 5

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★ 4

Good

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★ 5

Fast service in the morning rush and great coffee.

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★ 5

QPC bogo $1. Good deal.

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★ 5

Love the coffee

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★ 5

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★ 5

ALWAYS get great food, service @the McDonald's location on County Line Rd/M.Falls WI. LOVE that place!!!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

Bagel cheese and egg

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★ 1

This has got to be the worst mcdonalds I've ever been to. Sit in line for over a half hour with only 2 cars in front of me. Fries were still not hot. There is no order inside either

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★ 2

Freezing in this place! You would think they could afford some heat!

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★ 3

Things are headed in the wrong direction here. Kiosks frequently off-line. Drink machine was broken last time I was there. Maybe they are short-handed?

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★ 1

Ordered curbside. Waiting over 25 minutes until I finally went in. When I told the woman behind the counter that I was waiting for my food in curbside and no one has come out, she very rudely cut me off staying "there's only two of us back here". Which wasn't true because I saw at least 5 ppl in total that included 2 employees playing around. When she asked me what my order number was, it was no longer available on the mobile app, just my order item details. I began to speak again and AGAIN she sharply cut me off asking what I ordered. I told her my order and she walked away without saying anything. Then, with an attitude like I was being the rude one, she said "there's your order" and pointed to the pick up order counter. To be completely honest, don't understand how she even has a job with the way she was acting. Definitely shouldn't be in the customer service industry at all with that ridiculous attitude.

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★ 1

I ordered chicken nuggets and they gave me nuggets that is not even deep fried. The inside was terrible. The service was beyond terrible. They were giving attitude and eye rolling. Everything was beyond terrible.

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★ 1

Terrible service. We placed an online order but decided to go inside to get it. They told us we had to go through the drive thru. Worker had an attitude about it and rolled her eyes. Waited 8 minutes for 2 cheeseburgers and some nuggets. One of, if not, the worst McDonalds I have ever been too. Bathrooms were disgusting and workers were just sitting around.

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★ 3

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★ 4

The fries were fresh and hot with just enough salt...

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★ 2

Drive through food cold. Had to go back with food items to return and wait in line again. Staff doing servicing goofy around and serving cold food. Second wasn't any better. Unhappy customer.

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★ 5

This McDonald's does a great job. Always gets order right.

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★ 5

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★ 5

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★ 4

Food is normal on Point here 👌. Last night, the food was not done with, but the service is never a problem.

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★ 4

Quick drive thru.

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★ 2

Overpriced, fries burnt, $1 basic menu items selections and size portions are downsized. They'll be going down like burger King soon as people rather go to better, healthier food choices with better value for the price. Competition for Mac has significantly increased over the years and the kid friendly atmosphere that drew people in is long gone.

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★ 5

Did curbside pickup. Very quick and polite. No issues getting shakes and ice cream like other locations.

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★ 5

Great McDonald's!

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