★ 4

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★ 3

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★ 1

15-20 minute wait for a McChicken. Crazy! That is not exceptabl.

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★ 2

I think it is really great hiring people with disabilities. However, when they do not understand how to ring up the order....maybe put them in a different position. I love McDonald's French fries...not so much here. Cold, barely salted. My hot tea was good. I was handed a cup of hot water, I opened the envelope and put the tea bag into the hot water. Delicious.

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★ 5

It's a McDonald's. Not much to say about it. Sometimes they are busy and sometimes not

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★ 1

Ordered to the counter, was told my order was ready. Stood waiting for 5 minutes waiting for my order during my lunch break.
I could see my order sitting in the kitchen on the counter. After watching it sit there for 10 more minutes, they FINALLY picked up the bag and gave it to me. They weren’t even waiting on any food, they just let it sit there.

Food was cold. Abysmal service, someone needs to train these people.

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★ 1

Oct 17th. Went thru drive thru..asked to wait..we were the only car ..2nd car drove up an had it's order take fast.. I had to say hello inorder for them to take my order. Complained to manager. She claimed there was a problem inside. I cancelled the order and went to CULVER'S. That has happened numerous times at this Merrill location.

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★ 1

I’m here literally everyday and get the same coffee order and I can’t count how many times it gets messed up. My app tells me the order but the receipt on the coffee says different so I assume it can’t be fixed. It’s hard enough for me to pack my kids up and stop there between running around. Gonna have to find somewhere else that won’t continuously mess up my order.

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★ 5

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★ 1

Worst burgers EVER! Had to wait 15 minutes for 5 burgers with extra pickles. Burgers were ice cold, onion was everywhere EXCEPT for on the burger. No mustard at all. Terrible terrible terrible. There were 5 cars behind me and we were asked to pull forward to wait for our order. EVERYONE got their orders before us.

We ended up eating one burger each and threw the rest away.

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★ 5

Jackson did an excellent job handling an issue with my order. He was professional, responsive, and made the whole process stress free. He communicated clearly, fixed the problem quickly, and really went the extra mile to make sure I was satisfied. Great customer service. Thank you, Jackson!

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★ 5

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★ 5

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★ 5

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★ 1

simply ordered some nuggets and a sandwitch in the drivet hrough only to watch easly 7 cars behind me get served first

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★ 2

Opened both my grand boys' happy meal.. (chicken nugs) and both only had 2 nuggets in them. For what we paid I think shorting the nuggets is a bold move on your part.

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★ 1

Past several times I went wasn't great service two visits ago got mcdouble meal and they forgot the burger and were rude when I went in to ask for it

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★ 1

Constantly rude and consistently slow.
They at least get one thing right here and that's consistent disappointment.

Currently waiting over 15 minutes for my food but ya know whats new here

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★ 3

Drive Thru was extremely slow.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 4

Not bad. Young staff. Polite

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★ 2

Ordered 2 items and it took nearly 10 minutes

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★ 5

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★ 5

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★ 5

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★ 1

Drive thru took over 25 minutes to get through.

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★ 4

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★ 3

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★ 4

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★ 1

This is nuts! And I’ve been ignored the whole time trying to get service. Not busy at all. Jenny running around ignoring me.

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★ 1

Horrible service, don't go here if in a hurry. 20 minutes in drive thru.

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★ 5

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★ 2

I ordered door dash everything was correct except for the sauce wasn't there I called they clamied they tried to contact me and the door dash which they didn't at all so don't expect all your stuff during delivery

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★ 5

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★ 5

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★ 5

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★ 5

The service is not good. They can't get orders right. Each time I have gone there my order has been wrong and sometimes not even close to what I ordered. I use the drive thru so I am not about turning around on the highway.
I don't believe I will go back there
Thanks for nothing.

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★ 5

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★ 2

Dining area was filthy, my big mac and fries came out fast which would have been nice however it was all just Luke warm. My husbands burgers were Luke warm as well. Mcchickens were the only thing that was actually at the temp it should be at. The cashier was not friendly what so ever. No personality or happiness in her voice. No smile nothing. Could barley hear her...

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★ 1

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★ 5

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★ 3

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★ 3

Not using keyboard to order my food

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★ 2

There was still a wrapper around the cheese on my burger. Not quite loving it.

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★ 2

Tried to order food but some young short lady took 5+ minutes to interact and take our order, she was too busy on her phone and talking to her coworkers.

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★ 3

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★ 5

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★ 1

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★ 1

Breakfast food cold and dry.

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★ 5

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★ 2

I have never complained but went through the drive thru had to pull ahead and wait (no biggie) got food immediately saw i didn't get sauce went thru line. Had to wait for 6 cars then I was told "I know i put those in your bag. I politely said there none here. I was rudely told I was basically lying to what? Scam 2 sweet n sour sauce. By the time I was done and got home food was cold. I spend way to much of my disposable income there to be treated like that. Do better guys. It takes a lot for me to complain about anything!

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★ 1

Everytime I go here , I get my kids only ketchup on their burgers and every time its never only ketchup and the couple of times when it is just ketchup it’s loaded with ketchup bc they scrapped the other stuff off. I asked for a large fry and got what the picture shows. Just not worth it, been here a lot and every time it gets worse. The fast food in Merrill has just gone to crap.

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★ 4

A friendly smile make everyone's day a little nicer.

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★ 4

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★ 5

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★ 3

The food was great but one lady was not too friendly, as she was walking to my table she screamed 110! Because I ordered online anyway after she screamed the table number she I said "that's me" and she dropped the bak on the tableau waled away

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★ 2

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

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★ 2

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★ 5

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★ 1

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★ 4

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★ 1

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★ 5

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★ 4

There is one young lady who works there, (I feel bad not knowing her name) , she is mostly there in the mornings .. she has dark hair I think. Anyway , she does an exceptional job, and always very pleasant ! Great attitude and customer service from her ! Thank you !

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★ 4

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★ 4

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★ 2

Can't even get an order right. Didn't put my bagel in the bag nor the correct sauces I asked for. It keeps getting worse and worse.

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★ 1

Tried charging me extra for hot picante. Bought 6 breakfast burritos and wanted 12 hot picante salsa packets for them. (2 each) wouldn’t allow me to have more than 6 all together. They tried charging me for them until I had to put up a massive stink. On top of that the women working the drive thru were completely rude and unprofessional. I wouldn’t even give a single star if I could. Constantly forgetting to give you things you ordered. It's fast good. It's not hard. Get it together

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★ 1

REALLY bad McDonalds. Not busy, all tables dirty. Food prep was disgusting. Did not eat order.

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★ 3

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★ 1

Two times now they have messed up our orders in embarrassing ways. In one order, they completely forgot to add the burger to a quarter pounder! In another, they forgot the chicken nuggets. If you actually want the food you're gonna pay for, go elsewhere.

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★ 2

Big cat gave me burger …..

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★ 3

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★ 4

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★ 3

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★ 5

I'm loving it

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★ 1

Rude manager

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★ 2

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★ 4

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★ 3

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★ 5

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★ 1

They never get my order right and it's just thrown together. The manager was very rude to me as well.

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★ 5

It was like any other McDonald's but there was a interactive table that i thought was pretty cool

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★ 5

Great staff and excellent service. FAST!

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★ 4

It's fast and convenient but usually could use a good cleaning or at least a table wipedown. They updated the inside to a more modern theme. No more Playland but digital games in two tables. Some things for kids to fiddle with. Need new menu options. Same thing all the time.

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★ 5

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★ 5

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★ 1

Fast food? ...no
Food? Barely
Customer service? If they could throw my food into my car they would

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★ 1

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★ 1

Hands down the worst McDonald’s experience.

My food order came out pretty quickly (around 5 minutes), and I was told that my small black coffee would be right out. However, I ended up waiting another 15 minutes in front of the register. During this time, I observed the staff in the back continuing to fill coffee cups for drive-through orders and other customers who had ordered inside after me. After several unsuccessful attempts, I finally managed to get the attention of an employee and asked for my small black coffee. The employee replied, without checking, that it was still brewing and would be out as soon as possible. I pointed out that I could see all the other coffee cups being filled, and only then did they rush back and bring one to me.

By the time I got back on the road, I discovered that half of our simple meal order — 2 sausage egg McMuffins — was incorrect. I usually check my order before leaving, so when I opened one of the wrapped sandwiches, I assumed the other would be the same. Unfortunately, I assumed incorrectly.

I always try to be a very understanding and patient customer, but waiting 20 minutes for a small black coffee, while being ignored and overlooked, warranted a bad review.

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★ 3

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★ 5

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★ 1

Ordering curbside here is ridiculous . The app tell a person when their food is on the way out but today I had to wait over 5 mins after getting notified it was on its way out

I don't know why but none of the employees here seem happy. Lot of time I get handed my food and they don't say a word. Makes a person not want to go back... At least fake a smile or something till we drive away

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★ 3

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★ 5

Only McDonald's I haven't had to wait at

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★ 4

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★ 3

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★ 3

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★ 1

I ordered 3 big breakfasts an an orange juice they delated the 3 big breakfasts gave me the orange juice my husband an I didn't realize that the breakfast was delated so we stood out waiting for nothing while freezing the guy be hind the counter ran in the kitchen an never came back out. we was in thier at 10:30 for breakfast the internet says they are to be serving breakfast till 11 but apparently this mcdonald's don't. They just pretend to then take ur order then delated it an let u stand thier freezing.

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★ 5

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★ 1

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★ 1

Very slow drive thru service.

Looks like they dropped my sandwich.

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★ 3

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★ 5

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★ 5

Very clean place. Food was made fresh and done the way we ordered.

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★ 3

I love the new remodel. Looks great. The prices, on the other hand, are outrageous. I paid almost $12.00 for the Steak, egg and cheese bagel meal. That's crazy! I guess we know who paid for that remodel. I am firmly on the boycott McDonald's train and would just rather eat at home.

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★ 5

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★ 4

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★ 3

Ordered coke and black coffee. Got home and it was coffee with creamer. At least the coke was correct.

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★ 1

Cant even get my order right let alone smile when a customer comes through.

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★ 5

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★ 3

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★ 1

Horrible don't go in the morning. Food won't be ready for 20+ minutes and had only one cook asked for refund and that took forever. If they serve breakfast at 0600 the grills should be ready and food should be ready and it's not.

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★ 2

Ordered a steak egg and cheese bagel.

Got no egg

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★ 5

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★ 4

Only stopped to use restroom. Dinning area and restroom were very clean. The back door goes in right at the restrooms. Easy Pee-sy!

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★ 3

They take way too long to complete orders sent in well ahead of time (20+ minutes). Also, they need to have to-go & delivery orders ready like other locations as pictured below. Getting paid for orders to customers are not national secrets and they take long enough. We don't need to slow things down more. Y'all need this kind of pickup.

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★ 1

Orderd through drive thru and the gentleman taking mine and my boyfriends order was rude and wasn't listening to what we ordered. I had ordered a deluxe quarter pounder with no tomato and said it 3 times to get my food with a tomato and when I asked them to fix it they just took the tomato off the burger and gave it back to me. I also ordered Buffalo sauce and never got it. I have never had an experience like this and it made my food very disappointing.

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★ 4

One of the better McDonald's

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★ 4

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★ 3

The sodas were very watery. The Mc chickens were good, though.

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★ 4

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★ 5

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★ 3

Mcdonalds is mcdonalds. Better than bk but not as good as Hardee's. Friendly staff

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★ 4

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★ 3

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★ 4

It's Mcdonalds

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★ 1

This place was terrible. They just re-opened and I would come here all of the time but as I pulled up to one of the drive throughs…no one took my order as I sat there for 10 minutes so I pulled up to the window and told them about the situation so I give one of the employees my order and they still haven’t come out and I’ve been here for 46 minutes now. This is ridiculous and the fact that everyone was driving away (people that have only been here for 5 minutes) with their food is very frustrating and I will not ever be coming back here. Just for one kids meal…I would have went to the McDonald’s on Ft Caroline if I hadn’t already PAID for my food.

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★ 4

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★ 5

Good for Togo orders as well had us good and gone great spicy chicken sandwich

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★ 3

50/50 chance they get your order screwed up.

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★ 5

Egg Mcmuffins are good

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★ 2

I ordered cheeseburgers, no ketchup. They came out with the special order receipt on, but still had lots of ketchup!!

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★ 3

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★ 4

Not a bad mcdonalds, they do mess up orders & throw sandwiches together really messy sometimes, but they're busy & fast. Definitely one of the better mcdonalds.

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★ 5

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★ 3

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★ 1

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★ 5

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★ 1

Couldn't get the service any lower then 1 star. 16 dollars to wait 25 minutes to get my food. Absolutely ridiculous. Wasn't even that busy and they can't keep up fully staffed. Never going here again unless new ownership or new management.

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★ 5

McDonald's is always quick and amazing!

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★ 1

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★ 5

Extremely fast service, very kind. I haven't ever had no order messed up over dozens of times. One of the better McDonald's event too. Some of them will just sit there and not do anything while your food is just sitting there, ready to go. But not this one, they work at 100% efficiency and are extremely polite. If you're going to go to McDonald's around here go to this one!

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★ 5

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★ 2

Stopped here 10/1 and went through the drive through. I ordered the 2 cheeseburger meal with no pickles. The wait in drive through was 30 min and both cheeseburgers were cold and had pickles on them. 2 stars because the fries were at least good.

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★ 4

Better than the doctor's office

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★ 3

Had to repeat my order a few times (2 items) at the speaker at the drive thru and my order still was messed up

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★ 4

clean and got my order fast.

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★ 1

Plain, the simplest possible order yet somehow they fumble it EVERY SINGLE TIME. Truly impressive.

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★ 4

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★ 3

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★ 5

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★ 3

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★ 3

It's just a regular McDonald's. The food was so-so, items were forgotten on our order.

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★ 2

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★ 2

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★ 4

Good food.

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★ 1

Found a fly in my food, wood of taken a picture but I was so angry I threw it out, last time I will be going here and possibly any Mcdonalds

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★ 1

As usual, they can't get an order right. Once day this organization is seriously going to injure someone or possibly cause a death

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★ 2

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★ 2

I understand it was lunch time. I had put my order in the kiosk, about 4-5 other people ordered after me. Tell me why they got their food first when they had bigger orders and all I had was 3 items?

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★ 1

Within the last two weeks my family has frequented this Merrill location for both breakfast and dinner amd within those last 2 weeks we have accumulated 6 free meal tickets 2 for breakfast because they forgot to place 3 out of 6 orders in the bag and 4 tickets for lunch/dinner because no one could get our order correct and forgot to place half our meal in the bag. When trying to use the free meal tickets they denied us to use them ONLY because they couldn't find our name in "THE BOOK" mind you yes the name changed due to getting married but I did provide them with both last names and after about 5-10 minutes and 10 cars behind me I pulled out. This McDonalds has the worst customer service and cannot get the orders right the 1,2 and sometimes the 3rd time. I usually am not a complainer and very passive but this has me blown away. Just wondering how long the community will stand for having to always go back because the order is not right. Cmon McDonalds step your game up and quit sleeping on the job.

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★ 3

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★ 3

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★ 3

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★ 3

Only got 2 orders of fries and still had to pull in a parking spot

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★ 3

As always the food is good just a bit pricey for what you get

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★ 5

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★ 1

Waited in line for almost 20 minutes after ordering because there was no one at the window to pay. The service has really gone downhill.

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★ 3

Drive thru was to long of a wait 😔 it took like 20 minutes for three egg McMuffins and 3 hash browns

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★ 1

It was about 30 minute wait on food inside the restaurant

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★ 1

Ordered ahead. 2-5 minutes was more like almost 20. Food was handed to me but was cold already.

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★ 5

Clean restrooms and public areas. Food a little slow but was fresh and taste. Will return.

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★ 4

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★ 3

It's Micky Dees, what should I expect?

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★ 5

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★ 5

Decent enough food

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★ 1

Breakfast is served until 1030. We where in line for 15 minutes and the menu changed just before we got to order and where unable to order breakfast. Not very nice for a fast food restaurant taking 15 min and not even letting us get what we came for

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★ 5

Always a good experience here. Just what you would expect from McDonalds. A great asset to our community.

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★ 2

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★ 1

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★ 3

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★ 4

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★ 3

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★ 4

As far as McDonald's goes, this one was pretty nice. The service was slow but they were very nice and the food was no more or less than expected.

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★ 1

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★ 4

Steak egg and cheese 🥯!

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★ 5

Was a busy place at breakfast time. Staff was friendly.

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★ 3

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★ 4

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★ 3

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