★ 1

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★ 5

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★ 5

Andrew has the best customer service and is always so Kind and helpful! That guy definitely deserves a raise!

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★ 1

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★ 4

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★ 2

The middle aged older woman running the cash register this morning in the store was unexpectedly rude, we tried to get her to scan our phone for the buy one breakfast sandwich get one for 50 cents, she ignored us and kept asking us what we wanted off the menu. After trying to let her know that we had the deal on the phone she still kept insisting that we order off the menu…so we did and kept getting annoyed when we told her what we wanted for our drinks and had gotten annoyed when she got the two orders wrong getting them mixed up and then proceeding to tell us that one of the item menus cant be a meal without the egg (I don’t like the eggs cause it doesn’t taste good me being pregnant but wanted a meal so I was forced to get the egg.) (even though I have gotten meals with out the egg for the breakfast sandwiches with out egg before and it wasn’t a big problem but this time it was…)
After we ordered and she was reading back our orders and after them being wrong she doesn’t say anything and just walks off…so we just left

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★ 1

Came here not even during a rush, placed my order before I came and waited 10 minutes before anyone would communicate with me that their mobile ordering was down, and then another 10 minutes before anyone would answer where my order was or if it even got placed. If the app would've let me get a refund I would've just left, but instead I wasted 30 extra minutes of my life waiting for food I didnt even want anymore by the time I got it. I wont be back to this location.

Update: spoke too soon, after waiting almost 20 more minutes and after the manager having placed the order through the register, they still managed to lose the order and could not update me on where it was. I walked out, not willing to waste another second of my life in this mismanaged "fast food" establishment. They can certainly count on me never visiting again. Also was robbed of $17.42 because I never got a refund because they wouldn't give me one or wouldn't tell me how to get my money back.

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★ 5

Great! It was good thank you

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★ 5

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★ 1

Absolutely horrible. Ordered a chicken sandwich last night and it was so burnt and discolored and I didn’t realize until I took a good bite. Woke up this morning with stomach pain will never come back.

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★ 3

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★ 2

Messed up the order.
Make sure you check your food before you leave to make sure that you have everything..

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★ 5

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★ 4

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★ 5

The best McDonald's experience in a long time. 😋

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★ 4

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★ 5

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★ 4

Nice clean McDonald's we visit here atleast 3x per week

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★ 5

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★ 5

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★ 5

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★ 5

My go to location in the area

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★ 1

Place curbside order waited 30 minutes and got incorrect order. Would have complained but when we went inside everyone in the lobby was openly being ignored by the staff unless you were a door dah driver.

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★ 3

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★ 5

Food was fast and restaurant is very clean

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★ 5

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★ 5

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★ 1

This place is shit! We ordered breakfast around 9:30 on the app. The store didn't communicate their system was having an issue. We waited in line for 40mins to be told they cannot do our order since it is lunch time. No offer of food at all. Thanks for screwing us out of our food.

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★ 1

A simple order of two iced Carmel coffees turned into a 15 minute wait and finally receiving coffees that have no Carmel or half and half in them as you can see from picture. I know you shouldn’t expect much from any McDonald’s anywhere but this is just a joke.

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★ 4

Everything was fine went through the drive-thru parking lot was a little full lot of construction in the area borderline special order and that came out fine I didn't recognize if they had disability doors or parking what was inside and if they had a specific bathrooms or a playground

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★ 5

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★ 3

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★ 5

Great food, quick service, and a clean atmosphere. Staff are friendly and the place is always welcoming — a good spot to grab a meal anytime

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★ 1

It was about 9:00 p.m. when I cruised through the drive-thru and ordered two simple meals. There were no cars in the parking lot and there were no people inside but there was one car ahead of me. I gave them my order and when I got to the window I grabbed the bags and pulled ahead a little bit to check and see if they got my order right like I always do and they totally messed it up. The harder they tried to get the order correct the more they messed up. I ended up with two bags of cold food. My burgers were smashed and put together like crap, they forgot to put the cheese on the fish sandwiches that I asked for, they gave me chicken McNuggets which I did not order, the fries were cold, and they gave me no napkins. They suck. I will never go to any McDonald's again!!!!!!!

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★ 4

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★ 1

Order food for 4 people was rushed the women over the speaker was like Jesus's christ well I was ordering and being rushed like do u job and take my order you get paid to take orders why would you rush and say jesus christ to a order done with Macdonalds

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★ 5

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★ 5

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★ 4

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★ 2

Kind of annoying having to wait over 15minutes and being asked almost every time to park aside for 1 simple Frape and only that that should take no more than 45seconds to make . Seems very understaffed , good employees but very bad actual production that is on time

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★ 3

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★ 1

the staff is super slow and they’re always canceling orders or it always takes about 20 minutes for one burger it sucks in here

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★ 4

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★ 4

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★ 4

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★ 2

They always get my order wrong.

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★ 1

So 7 years later, and still hit or miss
But I'm just done here.
Today they called out or order and it wasn't ready. I ordered an iced caramel latte, but the gal asked her coworker to make an iced coffee.
Then we looked at the McFlurry we ordered for $3.79 and it was so small. I asked if it was a regular or mini (because that was an option on the screen where we ordered inside the restaurant) and the gal insisted that was a regular "We don't sell it in mini".
Then we got home and realized we were missing a Big Mac.
I'm just done, I'd rather give my business to places that actually do their job and act like they care.
The food we got tasted fine, even my coffee, which i firmly believe they claim to have different ways to make it but at the end of the day its all the same per flavor at all McDonald's.

2018:
This location is hit or miss. Tends to be very slow in drive through. We have had so many mistakes on our orders here, always check your order is complete. (More than once we've had mistakes like the nuggets missing in a nugget happy meal..) day seems better than night, we don't go at night anymore.

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★ 4

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★ 5

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★ 5

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★ 1

2 times in a row we came and waiting in drive through on the right side and we were skipped 3 times they did not come through to ask for our order, instead kept bhelping the cars on the left side over and over. The car behind me was pissed beeping at me which caused an altercation.

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★ 4

Fresh fries & apple pies. Super friendly service too. More affordable than other McDonald's. This and the Hales Corners location are the only ones within 10 miles I'll visit... JUST SIMPLY BETTER ALL AROUND.

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★ 4

Love this mcdonald

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★ 3

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★ 2

Average service and food.

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★ 1

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★ 5

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★ 3

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★ 5

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★ 1

Drive thru order. 2 drive thru lanes, east, and west. Both empty, but cars waiting for their orders to be filled are waiting beyond the spot where you place your order. I pulled up to order in the west, lane and was asked to wait. I said ok. Then a vehicle pulls up in the east lane, and they are able to order right away. They pull up and a second car moves up in the east lane. Their order is also taken immediately. I left, and gave the woman at the payment window a 1 star ⭐ review.

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★ 3

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★ 1

I ordered a BOGO Sausage Egg McMuffin through Uber Eats. They only gave me one. I called, spoke with a employee who told me to call Uber, even though they’re the one who screwed up because they didn’t make the correct order. Uber doesn’t have a phone number; only an app. This could have easily been settled by the employee by just agreeing to make me another one. I would have gone there and picked it up. Disgraceful

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★ 1

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★ 1

I ordered food from the kiosk and when I finally got my food I didn't get my soda, so I asked about my soda from a worker who told me that I have to ask for it at the counter which doesn't make sense. I have always ordered food from the
Kiosk and was given my drink with the food. So good customer service would be getting my drink instead of waiting in line for someone to approach the counter. I am an operations manager and didn't approve of this service to be good.

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★ 1

they can never get an order correct and are always very rude. there’s one up the street that’s way better.

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★ 4

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★ 5

Hands down, best fries I've ever gotten at McDonald's! EVER! It was literally midnight, my partner and I had a Large fry & a Large drink each. Fries were SO FRESH! Hot, salted and ready! Never, and I repeat, NEVER had HOT delicious fries like tonight. That overnight team deserves a great applause!

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★ 5

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★ 1

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★ 5

Very fast

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★ 5

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★ 5

Order was accurate happy with it

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★ 5

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★ 5

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★ 3

The I've seen here is that the orders are often missing items or have onions when requested none. Always double check your order. The food is usually fresh and their fries are often really good.

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★ 1

Orderd food to go, waited over a half hour for it. Got home and a 6 piece was missing!! I will never go back to this McDonald's!!

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★ 5

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★ 1

Service was super slow and when I had the chance to order they kept cutting me off and trying to rush me through

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★ 1

Ordered for a sausage egg McMuffin 10:16 (mind you breakfast on Friday stops at 10:30) they parked me for bacon I’m assuming but to make a long story short after trying to give me no egg then a folded egg at about 10:24 they said they aren’t cooking no more eggs so I have to miss out on breakfast because of their poor service. I have a bad taste in my mouth and I’m highly disappointed in the “service” I received

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★ 5

Great service.

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★ 1

Went through the drive through to get the kids the Minecraft meal and first she said they were out of toys and I said that's fine the kids still want the boxes, I could hear her huff and say we outta those too. Ma'am first of all please loose the attitude because I wasn't giving you one and how are you out of both, that doesn't make any sense. And thanks forgetting items and adding things to plain cheeseburgers.

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★ 5

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★ 5

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★ 3

They missed one whole order from my order, when I went in the employee was scrambling around getting food done or orders put together. The cashier was doing multiple jobs.

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★ 5

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★ 2

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★ 3

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★ 5

McDonald's is ALWAYS McDonald's!

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★ 5

Ice cream was not good was like it was dipped in water and then frozen

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★ 3

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★ 5

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★ 2

Ordered a large orange juice and got a large water with a slight orange flavor, thanks mickey d

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★ 5

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★ 1

Orders placed on line through app. Missing items. They said doordash fault, call them. Doordash didnt bag the order!!!
Getting rid of app, not going to this stire again.

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★ 5

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★ 3

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★ 5

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★ 1

I got nuggets last night before 8 pm. They weren’t even really all that warm to begin with. I still ate it and now this morning, I’m puking and on the toilet. Either someone preparing the food is sick, or I got food poisoning. Either way, I don’t think I’ll be coming back..

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★ 2

Luke warm at best

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★ 3

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★ 4

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★ 1

Workers are rude and need to understand that sometimes the customer is right too. Will definitely not be returning. I would give negative stars if I could.

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★ 5

First time in a long time I got something hot from a McDonald's

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★ 4

Drive through employee was great! She was super friendly! Order was correct and hpt!

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★ 5

always closelyed whein i neid bathroom in pinch. no bathroom till popeyes opems at 11. but gret fooid and stink drink.

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★ 5

I come here fairly often, but tonight was particularly good. Big Mac was very fresh and well put together. Fries were fresh, very good. Never had a bad experience here.

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★ 4

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★ 1

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★ 5

Took my granddaughter to pick up her order then she suggested I download the McDonald's app! Received a free double cheeseburger and got a bonus of sixteen hundred points for my next trip! Already love this App for free stuff 😁

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★ 3

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★ 5

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★ 4

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★ 1

Long lines all day because they don't know how to make any food there.

22 minutes today. And they had holes in the burgers on the big mac. Forgot the cheese on one and all the food was cold.

Last time I'll go there.

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★ 5

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★ 3

Decent emergency food stop omw home

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★ 1

That’s lady at the front was disrespecting me and my father she was very pushy and rude I want her fired

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★ 5

In-N-Out quick and the food was fresh

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★ 5

Sunday morning crew on Nov 24 were very quick and friendly, and I don't think I've ever seen such nicely packaged food and temp was perfect

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★ 1

I ordered food from this location and asked for 2 sausage, egg and cheese mcgriddles but without cheese but when I received my order they gave me 2 wrong sandwiches and looked at my receipt and it says the right order so I believe whoever is back there isn't doing their job properly and doing it sloppy if I can't get 2 simple sandwiches

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★ 5

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★ 4

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★ 5

Ti has great customer service. Every time we come she is so sweet! She doesn’t rush us and she always makes sure we have everything in our order! big shout out to her, she needs a raise asap lol !!!

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★ 5

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★ 3

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★ 3

Not very good, food is dry and cold, but the service was very good.

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★ 3

Always busy.... like really really busy...the staff is pretty quick though at getting cars through....

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★ 4

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★ 5

Fast

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★ 3

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★ 3

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★ 1

If you like waiting in the Drive-Thru for 45 minutes and having homeless dudes throw empty bottles of water at you......

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★ 4

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★ 3

Burgers are even tinier & you don't get the full fries in a large, like you're suppose to.
Food was hot & tasted alright, I mean...it is my Donald's 😆

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★ 5

Ty/Tysheka was an amazing person to deal with! So refreshing to go to a drive thru and actually have someone be nice! She was so pleasant and sweet and made the experience fantastic! You need more workers like her!! 5 star visit just because of her!I would love for her to get some kind of recognition for having such a great attitude and being so sweet since 98% of fast food workers are not pleasant.

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★ 5

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★ 4

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★ 5

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★ 5

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★ 2

i get really basic mobile orders and they always forget something. today it was my mcmuffin and before it was syrup (i just moved here and had none at home). as you can probably tell im pissed ! would now rather go to the other closest one where u wait in line for 30 mins, and i cant drive back because its not even that close to me.

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★ 5

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★ 5

Great service friendly staff

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★ 2

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★ 1

Worst McDonald’s you could ever stop at!!!! Waste your time and the manager is rude!

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★ 5

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★ 1

I ordered online and when it was delivered, I was missing the large fries and my burger was NOT cooked at all. I called and was basically told there's nothing they can do about it and that I should deal with Doordash about any complaints. After going back and forth with the "manager" and telling him that Doordash has NOTHING to do with my missing fries OR my burger being raw. I was told to bring back the burger so they can see it and replace it (I Doordash my food what makes him think I can just go and take a burger 🤔) I told him that I had pictures and that I can send or email it then I'm told that a coupon is going to be mailed which I never received.

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★ 5

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★ 3

Cost going up to much

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★ 1

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★ 5

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★ 1

This is the absolute worst drive thru in the history of drive thru. Plan on a 25 min wait no matter what time you go. It's simply amazing how slow it always is!

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★ 1

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★ 5

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★ 5

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★ 1

Have order from this McDonald’s multiple times and they just seem to consistently get things wrong just about every time. Ordered a 20 piece McNuggets to only receive a 10 piece, Fries cold and soggy, and a McDubble that looked like it was put together by a dog. When I came in to ask about my other 10 McNuggets they asked for a receipt which they did not put on my bag after handing it to me through the drive through window. Was told they couldn’t do anything about it but I used my app code and I just got shooed away. Just go to your next nearest McDonald’s. The manager/owner of this one doesn’t care anymore. Place is pretty gross too.

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★ 1

When you order a 2 cheeseburger meal from McDonald’s, how many cheeseburgers do you get?

The answer is zero. None. Not a single one.

Ordered from DoorDash and got the DQP meal, and fries & Diet Coke… but no CB…

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★ 5

The regulars are (for the most part) pleasant. The food has a trademark McDonald’s consistency; I appreciate the staff for often bending over backwards to provide a quality, trademark & branded experience, even if a mistake is made - They are happy to replace food that has been prepared incorrectly. Something you must remember when ordering here is that these people are working for a wage that cannot usually support a family alone; they are often expected to work multiple positions at once, and are switched around as other people enter and exit the store without warning. They oftentimes have so many customers in front of them that they couldn’t tell who has been served already, and customers do not help the situation by standing in front of the register with their arms crossed like they’ve already been approached when they haven’t even ordered yet. Only so much can be blamed on these overworked employees. If you point out your needs without being rude to the staff and work with them to get your needs met, you will have an extremely pleasant visit to this location.

The only two requests I have made regularly are:

1. Separate the ordering area from the waiting area more distinctly. The flow of traffic from entry to completion of order is completely backwards, and the people who have made orders commonly stand right in the way of elderly and disabled people trying to start orders.

OTHERWISE, Removing the one wall behind the registers, then moving the registers to the opposite side of the front of house would likely fix the employee-to-customer flow of service.

Also, encouraging use of the driveway side door would temporarily fix the flow of traffic’s issue inside the store if moving the registers was not something to be pursued.

2. I would LOVE to have paper towel brought back to the bathrooms and to be allowed a garbage bin in this space as well. Simply putting a recessed space in the wall or a hanging garbage bin in these restroom spaces would fix this issue and very likely eliminate clutter - the Dyson Airblades do not dry your hands, blow cold air for their first ten seconds of operation, and they encourage customers to not wash their hands - I wipe the water from washing my hands on my pant legs, and it is something I have simply grown to accept over time, though it is not ideal. I understand that McDonald’s saves a minuscule amount of money operating this way, but it lowers the quality of your eating experience dramatically.

Overall, I appreciate this location for providing me quality meals daily and provides jobs to myself and several wonderful people that work harder than most customers will give them credit for.

My complaints are centered mostly around design and corporate choices, not the workers. I appreciate these folks so much.

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★ 1

Horribly slow. I remember why I drive over to Hwy 100 and Layton.

Still slow and ran out of Grimace cups

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★ 5

It'd a McDs.

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★ 3

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★ 3

Slow service!

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★ 4

Well kept store for my visit. The food was good and hot and the service was courteous and fast.

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★ 1

This McDonald's is the worst in the world their service is slow slow slow and people just don't care never will I ever order or pick up something from this McDonald's

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★ 1

The General manager is very unprofessional, rude and disrespectful! On multiple visits I witness the GM being rude and disrespectful to employee's! Which possibly explains why my order is always wrong or cold!

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★ 4

It was okay

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★ 4

80% of the time it’s pretty quick and the food is warm/hot. Pretty good for a McDonald’s nowadays. The employees are usually friendly too. That makes a huge difference as well.

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★ 1

Got ignored for 10 minutes in the lobby until I had too leave because I was on break. What’s the point in having front staff if all they do is help the back.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

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★ 4

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★ 1

There's nothing good about any McDonald's don't ever eat here

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★ 3

It's McDonald's, it's WAY overpriced and Low Quality, which is why this is a Last Resort option for me and why I eat there x1-2/yr. For what you pay there are MUCH Better Quality options out there
,WAY BETTER!

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★ 1

Every time I've gone, which is 3 times, they've got my foos wrong, tried to pass on someone else's order as mine, or told me that they were out of something that was blatantly in stock.

This McDonalds absolutely sucks.

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★ 1

Only thing good was the food we took hours and went we paid the women that's suppost to be working was cleaning coins?!

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★ 5

Great place

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★ 5

A1

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★ 1

The 2 people at the drive-thru were telling me the happy meals only come with 1 side. They are wrong. It says on the app it comes with fries then you choose your 2nd side. I've been ordering happy meals for years. They need to be retrained!!!!

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★ 4

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★ 2

You don't really expect much when you go to McDonald's but you also like to be treated like you matter and that was not my experience

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★ 1

I daily go to this place couple of times to get coffee, morning and evening. Every time I go in the evening, staff make me wait for atleast 6-8 mins at the counter, they see me and ignore, no one attends a customer, around 6 of them will be working for drive thru orders, why not just close the store and open just drive thru. Morning staff is excellent, there will be someone at the counter always attending to customers. Janet is awesome. She is an older lady with outstanding work ethic, she runs outside to deliver food to customers, and she is always there to attend at counter. I was there at 6:30 PM on tuesday.

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★ 5

Edit: I dined in on 6/10/24 and everything was amazing. The employees went above and beyond. The food was excellent too. I will absolutely come back to this location. I changed my rating from 1 star to 5!

My previous review:
HORRIBLE!!! This sounds like an exaggeration but I ordered my breakfast on the app at 10:44am. At 10:50am I gave them the drive thu code at the ordering speaker. It then took 20min to get to the 1st window. When I got to the window at 11:10am they said they didn't have breakfast anymore. Didn't even offer a refund! Asked if I wanted lunch. Not really but I'm out $10 might as well get an $8 meal out of it and save it for lunch. And then of course had to be parked to wait for my lunch. I asked why they didn't just tell me at 10:50am when I ordered it at the speaker. Then I wouldn't have had to wait for 20min to lose money and not get breakfast.

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★ 5

Good

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★ 5

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★ 1

I ordered my food. Drive thru attendant says “anything else?” I ask for a hot fudge sundae. She probably didn’t hear me or was going through the motions. I thought “fine. I’ll just ask for it to be added when I go to the next window.” I approach her about it and she says “I can’t add back here.” First time I’ve ever encountered someone saying that at a drive thru. Milwaukee fast food restaurants are something else lol. This was today.

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★ 5

Went through drive thru good service and food was HOT and fresh! THANK YOU!

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★ 1

Waited 20 minutes for a burger. They forgot the fry and drink.

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★ 3

Amazing to think this place had no lemonade, no Powerade, the only beverages they could offer were sodas, tea, coffee and water. Not a great experience here

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★ 3

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★ 1

Got my order wrong 3 times by the time I was home noticed items were missing

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★ 5

There were annoying kids running everywhere, then they vaped in the bathroom

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★ 5

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★ 3

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★ 5

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★ 2

Food was not made to order.
Went back in to get order right through cashier was great and very helpful
Went home and order was still wrong
Called manager all she can say is we will have a free meal gift card.
Not the McDonald's I will return to

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★ 1

terrible food

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★ 1

Why do yawl never get my order correct?
I would think a PLAIN sandwich would be easier to make than one with a bunch of junk on 'em.

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★ 5

I order online. Always right, always hot, and the workers are always very sweet! Until today when there was no bacon on the bacon quarter pounder. 🙁

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★ 4

Fast hot food at reasonable prices.

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