★ 3

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★ 1

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★ 1

Sandwich .20 more then down the street on coldspring,muffin dried out and hard, girl in drive through unfriendly and never spoke when talked to. Might as well have a robot at window. Will drive a few blocks further from now on! Paid 1.99, second $1.00 ,,

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★ 1

Rude staff at drive thru and the food was cold and the drink had no ice and after asking for more ice they made me wait 10 minutes for a large coke when they were not even busy. I will be taking my business somewhere else.

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★ 1

Extremely rude female manager with black glasses, while doordashing. Did not put food in delivery window like every other McDonald's does. she was aggressive and used rude language to me definitely should be fired. Never accepting an order from this location or coming here as a patron. Suggest you avoid this location at all costs

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★ 1

They had us pull in a drive through spot for our drinks. One vanilla cold foam iced drink and one iced mocha.

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★ 1

Order chicken sandwich and give me chisburguer

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★ 5

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★ 5

They made my Carmel iced coffee perfect n my hot coffee didn't have to fix it or anything... Love this location!

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★ 4

The food was hot and fresh. There was no wait.

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★ 2

10:30AM on 9/21/25. The door dash delivery drivers keep running into issues on the weekends during the morning. I guess the manager ("older man") today was super rude to one of them today. Apparently he even swore at her?

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★ 5

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★ 1

No surprise here. Messed up my food again. I would say they have a 20% success rate with my family at thos lont over the years. Good luck everyone.

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★ 1

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★ 1

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★ 5

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★ 5

Pretty good McDonald's.

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★ 5

Nice and Fast

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★ 2

Not smart enough at all bout service!

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★ 5

Good job, quick food delivery to table and with a smile.

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★ 5

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★ 5

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★ 5

Hot food!!!!!!

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★ 1

Worst service ever!!! They get your order wrong and the manager wants you to drive across town to bring the food back. they want the food back after I threw it in the garbage because the order was incorrect and with all the extra salt the food was inedible and instead of them taking your name and letting you come back when you can because I have a receipt!!! instead they want me, drive back across town..and asked for no salt... they give you extra salt!!!! I asked for a burger and they give you a chicken sandwich!!

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★ 1

It literally took 20 minutes just to get someone to answer the drive thru intercom..and the other lane was getting waited on with no problem. Over 25 minutes to get my order and there were only 6 cars in the drive thru. The manager should be fired

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★ 3

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★ 1

Unless you have plenty of time on your hands, I’d avoid this place because you’ll be waiting over 20m for your food.

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★ 1

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★ 4

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★ 4

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★ 4

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★ 5

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★ 1

This is my second morning coming to this McDonald’s and they are very rude. I pay for extra caramel in my caramel frappe but yet I don’t get the extra caramel and I get attitude whenever I ask about it instead of them fixing it for the customer they proceed to tell me they’re going to charge me extra again mind you they already add on the extra $.30 when you apply the extra caramel I am very disappointed at this point they’re just getting the food and getting the customers out the way instead of making sure the customers have a great experience and want to come back to spend the money with this business and I am not

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★ 1

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★ 3

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★ 1

Cualquier McDonald es malo para retirar comida pa
Edison por DoorDash y uber eats ya Que no atienden rápido ni te miran ni se acercan a preguntar eso cuando se trataba de noche y tienen aún así una entrada solo para pickup aún no entiendo como estas tiendas aún existen por su mala atención con el personal

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★ 5

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★ 4

Great costumer service

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★ 1

I ordered breakfast on the app to be delivered, however they cancelled my order! No reason was given, and said my refund of $48 will be refunded 3-5 business days. If they didn’t have the food items, a simple text or call would’ve been nice. Plus I tip the 15-20% always and if delivery goes great, I also will give a cash tip on top of that. I doubt it was due to DoorDash, it was to do with McDonald’s seeming I order DD all the time and never receive a cancellation. This McDonald’s failed.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

I'll be honest, this place usually takes a while to prepare orders (likely due to being short staffed) however the food is prepared well. Props to those workers who stick around while being short staffed, they do a great job there.

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★ 4

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★ 1

the worst manager ever horrible manager great team members but a ugly manager never comeback again

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★ 1

they forgot my chicken nuggets and i was so hungry 😔

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★ 1

Went through the drive thru like always. This location used to be good. Now it has come down hill. Employees always rude takes for ever to be helped at speaker and takes for ever to get your order. Today I literally got nuggets that looks hours old. Taste funny and is super dark.

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★ 4

I grabbed a quick bite on the way to the airport. The only thing that I didn't like was that the people at the pickup window didn't stay there long enough to provide condiments. They literally handed the order to us and immediately walked away.

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★ 5

Great people

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★ 1

Just when you think McDonald’s can’t get any worse, this one is one of the worst ones I’ve ever been to. How do you order a quarter pounder with cheese and get a barbecue bacon quarter pounder with cheese. And the place is filthy. Where is the Health inspector when it comes to McDonalds?

I mentioned it to the manager as I left and he just had a silly grin. Probably not a library card holder.

You’d be safer going to the Mobil station across the street and getting food off the shelf than stopping at this McDonald’s

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★ 1

So I was in there minding my own business charging my phone and she's gonna tell me oh I've been there more then 45 min since when we fast food can do that? Bad just Bad

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★ 1

If I could give 0 stars, I would.

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★ 1

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★ 2

Waited over 5 minutes to get acknowledged at the counter and then an additional 20 minutes to get my order. This isn't the first time it's happened either but definitely the longest it took.

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★ 1

This place is absolute trash and has been for many years now. Whoever the franchise owner is needs to recognize that he/she couldn’t mange their way out of a paper bag and it’s time to just give up. The only time I order from here is when it’s a mistake and the app changes the pickup location on me without me remembering to change it lol. I would 100% never, ever, order from this location on purpose. I will drive the extra distance to the 13th and College location for excellent service that doesn’t make customers wait 10-15 minutes for their food and then still get the order wrong haha. This location is toilet.

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★ 1

Waited 35 mins for my order to get done & watched as they skipped my order to do 10+ orders for drive threw before mine. My burgers sat ready on the counter for 20 minutes before the rest of my food was made so ofc they were cold. Didn't bother getting a refund cause that would have probably took another 30 minutes. Never going to this location again,very irratated!

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★ 1

Ordered my food and as I'm sitting here waiting I've seen who I presume to be the shift manager take money from a customer then proceed to grab solo fries from the fry station and eat them. Never washed his hands. I get you might be hungry but put some on the side for yourself. That's just gross.

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★ 1

Experience food poisoning from eating at this restaurant

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★ 1

They always get our order wrong, take a long time, and always forget the chicken nuggets. I got 20 pc chicken nuggets for my children and they only gave us 10 pc chicken nuggets. I checked the receipt and they’ve included 20 pc. Every time we go to this location, they forget the other chicken nuggets every time. We got 40 pc once and only got 10. Worst service ever.

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★ 5

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★ 4

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★ 4

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★ 4

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★ 5

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★ 1

We ordered food and had 3 people confirm what we got, and they still got it wrong. I guess it's on the customers to confirm their food now, too. It wasn't just one or two items that were wrong, either. It was the whole order. It was like they printed our receipt and put it on someone else's food order and gave it to us.

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★ 4

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★ 5

Idk who the manager is I think his name is Colin or calin. Anyways I went ordered some food. The food i ordered was wrong, and I went back, and the manager asked what I would like. I said 2 cheeseburgers is good. I get home and he threw a fries in there. I just wanted to say to whoever that was salute to you! Thank you.

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★ 5

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★ 1

Food is always looks like it was from the day before

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★ 5

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★ 5

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★ 4

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★ 5

Brains, heart, money.

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★ 1

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★ 4

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★ 1

The Latin American manager tried to set my coffee lid so that it would spill hot coffee on me. This after McDonald’s has had several hot beverage lawsuits. It’s part of training how to properly place and secure a coffee lid. Unfortunately, this city keeps you on guard for these types of miserable people. Corporate has been notified and should be clearing the establishment of those with such low-class mentality.

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★ 1

This is a -5 Star & the worse experience I have ever had @ any McDonald’s in my 45yrs!!! The elderly lady behind the contour Charge me for the wrong meal & I didn’t not until I was on the freeway, so I call & was told to bring back the receipt & manager read off my name to me so when I return in the future, I could receive my STEAK BAGEL WITH 2 Hashbrowns that I originally double back from the beginning and had to go in for a second time to receive the second hash brown, before I left & got on the freeway!!!! So when I return days later with the receipt the “same” Elderly lady was in front counter trying to make me fill out receipt for THE FREE Sandwich, when I explain the situation & the refuse to let me get my STEAK BAGEL MEAL I ORIGINALLY WENT FOR!!!!!! I throw that nasty sausage thing away that the Elderly Grandma assigned me 🤮🤮🤮 The whole damn meal w/ that nasty holiday sauce, never eating @ this location AGAIN. Grandma 👵🏼 @ the counter got me, seemed like 🧏‍♀️ 👂🏼Hard of hearing. Morning manger should have a bounceing ball 🎾when she speaks to, very strong accent & I’m very diverse myself .

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★ 5

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★ 1

I would like to share a disappointing experience at this particular McDonald's location. Unfortunately, their customer service falls short, and their communication skills are lacking. My sister and I visited for breakfast and informed them we had two separate orders, but the staff insisted they could only process one order per person or vehicle, which contradicts the policies of other McDonald's locations. I ordered a sausage McMuffin meal, but they incorrectly prepared a biscuit with egg, cheese, and bacon. When I returned to correct the mistake, I was required to pay for an entirely new sandwich, which seems unreasonable. Furthermore, when we contacted the location to report the issue, they refused to offer a complimentary meal. This experience has led me to decide against patronizing this establishment in the future.

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★ 1

Went to get 2 medium fries, the lady that was there on drive thru on Tuesday October 15th at 3:45pm was extremely rude! She seemed bothered that we got fries thru drive thru n was hurrying us up to drive away telling us very rudely to move along. Picking up thru drive thru is an option when you order online! So what's her problem?

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★ 3

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★ 1

I’d rather eat a hand grenade than DoorDash from here. Younger darker lady was completely disrespectful and would even speak a single word to me when I asked about an order that was visibility on the screen as being prepared. A Latina lady came out and was almost equally rude (at least she spoke to me) and said the order was not able to be remade and “it must have been taken”. At least you all know where to get free food, just grab DD orders off the counter because they don’t seem to care.

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★ 4

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★ 3

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★ 5

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★ 3

Great service 👏

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★ 1

The owner of this location disrespected my grandfather and mother because he’s 92 years old and has to use the bathroom and they made him buy something to pee. The owner of this location needs to be removed. Do not come to this location.

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★ 1

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★ 1

I pull up to the speaker, girl says hold on a second then two cars in the other lane proceed to get helped. I order a #2 with a sprite which I thought was a meal.. I order two slushy drinks, I pull up to the window give my payment, I pull up to the second window to get my order they tell me they don't have the flavor of slushy drink I ordered so I asked why didn't you tell me that before I paid she proceeds to get the manager who gives me attitude and some excuse that made no sense to me they asked If I want the other flavor slushy drink I ask my 3 kids they said fine so we get the other flavor. I get home and have no hashbrown in my bag. I ordered a number 2 with a sprite I thought that means I get a meal, either way just a terrible experience I was calm and collected the whole time they weren't even busy. As a costumer I feel like I was not taken care of fairly. I don't even think I received an apology like I said some lame excuse that me as a costumer wouldn't understand. As far as costumer service goes if this thing would let me I would put zero stars, even my kids were like that was rude. Ages 6,4, and 1. I still can't even believe the service I just got. Completely unacceptable in my opinion and I used to work at McDonald's in high-school. I never do these reviews but I felt it was my duty to let others know about this particular experience.

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★ 4

A little slow but got my order right.

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★ 1

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★ 2

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★ 5

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★ 1

By far the worst macdonalds in the entire country. Always an issue, always wrong items or missing items but today was the last straw for me. My entire order cost over $40 and all I got in my delivery was a bag full of syrup,folks and napkins. Not even one item to eat. My doordasher was in complete shock. I opened the bag in front of him so the restaurant won't blame the dasher. There was nothing. Absolutely nothing. I have video and pictures.

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★ 5

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★ 5

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★ 5

Very friendly and clean

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★ 5

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★ 1

Literally took over 10 min to get my order because "it's such a big order".... It was literally 2 value meals that cost $11 total.. I literally had to call the store after waiting at the "next window" after 10 min asking if they forgot I was there... Then they gave me my food ..

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★ 3

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★ 5

Everything came hot, no mistakes, tasted like it should.

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★ 5

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★ 1

Worst experience ever. They gave me a filet fish sandwich, which was so overcooked, shrinked n so hard that my son could not even chew on it. Never shop here close to their closing hours, they mess up.the food. If they would have been open, I would have gone back. Check the pic

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★ 1

Fries are always old … which kind of ruins the whole meal:( and today i just experienced the apple pies and unfortunately they’re old too, i noticed the sticker on the apple pie said it’s going to expire in an hour after I just bought it

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★ 4

Service was fast and very friendly...burger was good just wish all of the pickles were not all ontop of eachother

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★ 3

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★ 3

They always claim that their shake machine is down which I know is not true they just didn't feel like putting the mix in or whatever and they they're slow the food is not that good

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★ 1

Service sucks every time. You sit in the drive thru and just wait. Wait for no one to take your order. Interestingly enough there was no one else in the drive thru and parking lot was empty.. so they must be too busy inside picking their noses. Anyways I’ll take my business to 13th and college instead

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★ 3

Great service when face to face, employees cuss alot of times. Food is never in a timely manner(always have to pull forward and wait). Order is always wrong and Always miss an item that was ordered extra.

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★ 2

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★ 1

Food is garbage

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★ 1

Yesterday I order a Bigmac plain and they give me my sandwich with everything on it one of my kids don't eat his sandwich bcuz that problem and today I order breakfast and my coffee is really really weak I don't put not even cream bcuz the coffe taste just like water the manager have really bad attitude when I called the store for my complaint

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★ 4

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★ 1

messed up mine and my friends coffees. we wanted ICED carmel macchiatos with no ice. instead they wanted to tell us it would be half full n brought it to us hot. never again

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★ 1

I heard them say to each other multiple times they were out of shake mix and for someone to let her know they didn’t have shake right now. Meanwhile my food sat on the counter for 17 minutes getting cold while they waited for the shake machine to freeze for my McFlurry. If you’re gonna make someone wait you need to let them know why and ask them if they’d like to wait or offer a different solution, also make their food when the drinks our ready

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★ 4

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★ 5

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★ 5

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★ 4

More staff needed at this location the few there was really hustling to do a fine job

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★ 5

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★ 1

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★ 1

Waited for over 5 minutes in the drive through with no one else in line. Received my Frozen Sprite Lemonade promptly at the window. Problem was it was one that had been poured quite some time ago. Nearly an inch of liquid at the bottom. Tht e top of what was still sort of frozen had obvious air divots. Glad I didn’t order food. Who knows how old that would have been?

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★ 4

I always get a great meal here. Nice people, hot, good and fast food.

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★ 3

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★ 2

95 degrees .... Poor workers. Told thermostat was broken and so heater kept running.

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★ 2

I quite literally just asked for a medium sweet tea and a medium fry and something went wrong. Sweet tea is indeed NOT sweet, and the medium fry is clearly NOT a medium fry…it has the serving of about a small fry if anything. Not to mention they literally shoved barbecue sauces in my fries 😭

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★ 1

Service was terrible, food was terrible. I won't ever visit this McDonalds again!!
.

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★ 2

The last 3 times I ordered online, I had to wait 10-23 minutes for my food. Each time I was forgotten. Go to Burger King or Wendy's instead!

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★ 5

Pulled up to drive thru and gave them my order which included some alterations. Service drive girl was very helpful, kind, patient and personable. Pulled up to pay and pick up order and was helped quickly and politely. The food was even already ready by the time she handed back my card for payment.

Based on prior reviews I was skeptical and thought surely the food must be wrong or sloppy, but it was NOT. The order was accurate, Placed neatly in the bag, and the Double Big Mac was the most surprisingly symmetrical sandwich I've seen from a fast food drive thru.

This was the first time I've been to this location but it definitely did not disappoint.

Excellent work team! (12:20pm Tuesday, February 20th)

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★ 3

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★ 5

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★ 5

This McDonald's is my favorite,
Good service and friendly staff..

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★ 2

a lot of the workers here are incompetent. only one of the drive thru lanes were open but the closed one did not have cones blocking it off and it’ll take them a couple of minutes to even get your order down…then they will have you waiting on your food for 10-15 minutes only to give u the wrong order

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★ 5

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★ 5

Normalmente el servicio ha sido el mejor de todos los Macdonalds que he visitado!!

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★ 3

Wait time

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★ 4

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★ 1

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★ 3

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★ 5

Clean and fast

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★ 3

This was the slowest location I have ever been to. We waited over 20 minutes to get our food. We also watched as other who came in after us not only waited for theirs but for it before us. When we asked about our food we were simply told "we are getting to it" . 20+ minutes later we got our food.... and it was not even very warm.

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★ 3

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★ 5

happy meal

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★ 1

Poor customer service not only did they not give us hotcakes with our big breakfast, then tried to argue with us about what comes with the big breakfast when nothing has changed in their menu over years but continue to fail gave us two wrong sandwiches that was no where near correct it is the 1st day of the new year you would expect better but obviously they became worse

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★ 5

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★ 1

I'm currently in my vehicle in the drive through line. I've been stuck here for 40 minutes after placing an order for chicken nuggets. The people aren't rude or anything, but they need to stop taking orders and serve the 8 cars they have parked in the adjacent lot (because they're no room here)

Something needs to change.

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★ 4

The food was correct, and the servers were friendly.

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★ 3

They forgot my ranch and milk for my kids meal. Requested the under 3 toy - did not get it.

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★ 1

This McDonald's has the worst tasting food the bread is always hard there's a bunch of young kids with no respect this McDonald's needs a complete makeover

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★ 3

I thought all McDonalds sold ice bags

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★ 1

What happened to fast food? 10 minutes to get waited on then 20 minute wait for a big Mac.

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★ 5

I drove through and the food was hot and correct That's all I asked for

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★ 1

The service here is very slow it seems like there's always new workers you wait 10 minutes at the speaker and also 20 extra minutes waiting for your food for it to still come out wrong it really need to get it together...

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★ 5

10☆GREAT MORNING STAFF,ACROSS THE BOARD,LATER ON,SAMANTHA IS AWESOME, SERENE? hope I spelled it right,Chris,makai?,great service,

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★ 4

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★ 1

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★ 2

Every day service is bad. Doesn't alternate drive through lanes takes multiple orders on 1 side. Mcrib had no sauce, cold food, long wait times. I'm convinced they have no idea what they are doing in there.

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★ 5

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★ 5

Using the McDonald's app, I get to order remotely and pay. So it's just a scoot through the drive-through. Points accumulate for free food items, too..

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★ 2

Slow, slow, slow

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★ 4

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★ 4

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★ 4

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★ 1

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★ 1

Well let's see the food is always cold or they short you on your order customer service sucks they're always rude and rush you out the line atmosphere always got the door locked in the daytime and just plain out sucks this McDonald's I will not be back.

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★ 5

It brings out my food in 3 minutes and little messy but great place

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★ 1

She needs to be reported to Jeffery stern she is the worst general manager in the entire franchise

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★ 3

It took 4 times before we got our entire order. They gave us part and said, have a nice day. We had to continually ask for the rest.

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★ 1

Waited in driver thru and ordered a frozen beverage; took them 10 mins to make it

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★ 1

20 min wait for the drive-through. The lady who works at the window just told me to go park somewhere and the food will come out when it does. Completly disorganized. I ended up going inside and demanding my food that was sitting on the ledge. Turns out no one wanted to carry food out cause the shift change was going to take place. Just a joke!

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★ 4

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★ 4

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★ 1

forgot half my food for my 90 year old grandma… when i called to ask for a refund they said i’d have to come back and i said well can i just come back for the food you forgot and they told me no because breakfast was over. so rude and ruined our breakfast together.

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★ 3

Ordered food and a mill shake paid at one window, got to the next and was told the ice cream machine was down. So asked for a refund on the shake. Food was sitting there as were we for about 10- 15 minutes until someone eventually got us a refund...I told the person that the wait time to find someone to refund had resulted in the food getting cold....I got an eye roll and was asked if I wanted a drink. I did not...I was just trying to say that it was ridiculous that we didn't get the refund sooner. I work in retail...eye rolls are never an option.

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★ 3

Prices are so high and the quality of food has gone down

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★ 3

As most McDs, it was a long wait for fast food due to I am sure employee shortages.

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★ 1

Bad service! Went to get some food at the drive trhu and first they gave me the chicken nuggets in a Deluxe McCrispy chicken sandwich box, without letting me know they had ran out of boxes for the nuggets!!🤦‍♀️
Then I get home and find the rest of the food turned into a mess!!!😒😠Please see pictures below!!

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★ 1

Only 2 customers in here and still had to wait twenty minutes for my food. Workers walking around randomly and laughing and joking not getting any work done. Just took forever and very frustrating. Food was cold when received

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★ 5

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★ 1

Drive through took an obscene amount of time (20-30min) and was actively being ignored while processing inside orders. Went back 2 days later and the store was locked for inside orders and only taking drive through

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★ 5

Great Place To Take The Family And Enjoy

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★ 1

We (my son & I) decided to go in as the drive through line was very long. We ordered that went fine. Place was clean. We got our food & that was correct. I went back to get our drinks. It took FOREVER!! Then my son ordered a strawberry banana smoothie medium in size. We had finished eating out food before it was ready. Took a total of 30 minutes to get our smoothie which was a small (paid for a medium) and the cup was only filled 3/4 full. I said to the employee I paid for a medium & this cup isn't even full!! She handed it to me & walked away! There was not explanation, no apology no nothing. I'll NEVER go to this mcdonald's again! Poor poor customer service. There was no adult around it seemed like all younger people! Two other ladies behind me where also having trouble with food & drink orders

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★ 1

Something fishy going on. When i order a sprite, it doesn't have any taste. It looks like they're just carbonizing water. It taste like water, with soda sizzle. Nasty!

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★ 1

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★ 5

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★ 2

legit gave me 6 piece nuggets instead of the 6 mcchickens I asked for, I work at a mcdonald’s and not sure how you even mess that up 😭

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★ 2

Food was fine. I would like everything I paid for though. I even pulled forward to wait for my order. Do teenagers have any manners these days? They don't say hi or thank you at McDonald's! Thankfully, I almost never frequent the place!

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★ 1

I had a order got home and someone put a bunch of seasoning between the Patty's on the sandwiches my kids spit it out and no one would answer the phone. The current manager is mean and physical with the younger employees screaming at them in front of customers. Grabbing things out of their hands.

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★ 1

All I got was a mcchicken and a sprite. The had to wait at the window for 20 mins. For a mcchicken and sprite. There wasn’t even a line in front of me.

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★ 1

A group of girls in the same shift…. Bad idea. Looking at each other nails instead of paying attention to the job. Our food sit in the center for a long time when they were supposed to bring it to the table. Bad service. The place was not even busy!! 2 30 pm Saturday 8/19/23

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★ 1

Go anywhere else

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★ 5

Food, and the service, was great! Thanks!

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★ 2

They forgot the fish. Paid almost $4 for a filet o fish and got zero fish. Lots of tarter sauce though. And a half piece of cheese.

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★ 5

Long lines and slow service fries were cold and they constantly screw my orders up. I live down the block so I wish they would get it together.

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★ 2

I’ve been here three times, the first two times I waited almost 20 minutes in the carry out part using drive-thru. I get it, my order can be pretty large. But today, I was there for 45 minutes, the staff was rude, playing around, ignored me and even gaslit me. Until other people started complaining too. It was only until the day manager walked in that everyone seemed to start working. They couldn’t even find my order. I’m never coming back to this one. Don’t use the drive-thru.

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★ 5

I wish they would have told me there was going to be a 30 minute waiting time to get your order before they took my order they were telling everyone to park and they would bring your order out lousy service-5 stars

Source: Google

★ 1

Arrived at McDonald's at 9:24 AM placed An order for 2 bagel Sandwich meals with extra onions. I got home and realized that they forgot one of my sandwiches. So I went back and they replaced it. Upon getting home for the second time and about to eat my new bagel. I realized that there was a slip on it that said no onions. I open the bagel and see that somebody have put ketchup on it. I also realized that the grill slip said 9:21 AM. How are you gonna give me a bagel Sandwich made at 9:21 AM when I got there at 9:24 AM. That means I got somebody else's sandwich and they got it wrong, again? Ridiculous!

Source: Google