★ 5

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★ 4

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★ 5

Outstanding service and friendly staff.

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★ 2

I had to wait in the drive-thru line for 15 minutes to get two sandwiches breakfast sandwiches at that that was ridiculous I won't ever go to arcola McDonald's again

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★ 4

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★ 1

I watched the guy making food whose hands looks like he just got done working on his car walk food out to another customer while eating fries out of the bag then go running back into the kitchen to prepare more food. Attitude of all the employees sucks as well-avoid at all costs

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★ 2

It was 15 they were pretty busy and it was only like two people there and one person was leaving so it was kind of all on one person to get the food out and take orders and take . So I was trying to give the manager lady the benefit of the doubt when she didn't say anything to me after I said thank you after she handed me my food. But then I noticed when I looked in the bag that the fries were laying down on their side and there was plenty of room to stand them up while they don't spill all over the place. I know it's a small complaints but it's very irritating to me in the fries are everywhere in the bag. Furthermore the fries were mixed with brand new freeze and you could tell that they were old and new and it was kind of gross. So make sure I do not go there around 2nd shift and 3rd shift starting..

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★ 3

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★ 2

The workers are amazing the management is horrible 2 workers left to run the whole store

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★ 5

It didn't suck.

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★ 5

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★ 4

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★ 5

The best coffee, I am not a coffee drinker, but sometimes when I feel like it, I go to McDonald's. I always get small, with 4 and 4. Perfect blend, the coffee smell is very refreshing here, better than coffee shops

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★ 5

Best McDonald's in Milwaukee

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★ 4

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★ 1

I ordered 2 hashbrowns and a sausage with a breakfast platter, at the window i was told they couldnt do steak for the breakfast platter, no problem. When i got home the hashbrown and sausage replaced with 3 small fries, which they never said anything about nor did i order three small fries. couldve said something at the window.

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★ 5

Food was so fast and fresh!

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★ 1

Was there Aug. 8. We could not believe how horrible the food was. I can't even find a word to describe how thin the burgers were. So thin they were over cooked to a point of being burnt. We have never seen such a pathetic excuse for hamburgers. We had 1 Big Mac and 1 Bacon McDouble. Both were shocking. Is this what McDonald's has become? Restaurant was not clean. Food on the floors (even a receipt no one would bother to pick up) and tables. People are tired of hearing excuses about lack of employee. Managers need to step up and step in when needed. Not sure we would chose this location again. Will try another location and if the food is the same, then it's time to find another fast food option. There are plenty to chose from.

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★ 4

Went through the drive in on the way to an appointment.

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★ 1

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★ 5

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★ 1

I ate here often as its on the way to work. They used to have decent staff, however it has sharply declined recently. There is a lady who works in the evenings who is terrible. Does not greet you and has an attitude when you ask about literally anything, like if you are not cut out for talking to people, do something else. no one is going to miss you, bye! She is awful to deal with and makes the entire experience unpleasant, not returning to this location.

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★ 1

Honestly I never really had a big issue with this location until today. I went in to get my daughter some food. The kiosk was not cooperating so we went to the counter. The cashier (an older dark skin lady with super long nails) pulled up our order. Which was incorrect. She immediately got an attitude and told us that whatever we put in the kiosk is what they pull up. I explained that the kiosk was malfunctioning. So she took our order again. I had to do a split payment and when I told her how much to take off of each card she said the system does that automatically. Which it wasn't splitting the payment. So as I'm trying to figure it out myself (cause she surely wasn't helping) the lady was tapping her nails impatiently and huffing and puffing. She said the kiosk would refund what it took and imI still haven't received the money back. Finally a good a good Samaritan paid for my daughter's food. I am coming from a DV situation and don't need the smaddes stress of rude or impatient customer service workers. My advice- she needs to be retrained. You never know who is coming through those doors or what they're going through. Assistance, patience and compassion goes a long way

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★ 5

Went in for lunch today. First thing I noticed was many employees were cleaning the lobby and how clean the lobby and the area where soda machine is were exceptionally clean and stocked. Women's bathroom was clean also.
The order was for two separate orders both using a coupon from the app. The black female employee at the register did not know how to use the app, kept punching stuff in that was not working. Had to call a manager over(Hispanic female). She fixed the first order up in the register and also took our second order that was using an app coupon as well. I'm not knocking the employee for not knowing how to use the coupons, maybe she was new. What I did not like was she had the attitude of a wet mop. No greeting, no thank you, wasn't pleasant in any way shape or form. She just had the look & and attitude of she didn't want to be there and it showed.
Hispanic female manager & Jess(manager) were great. They had the attitude that you want to see when you walk in, inviting, happy, pleasant.

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★ 5

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★ 5

Muy rápido en servir la comida

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★ 1

I was at the drive through tonight and asked the guy if I could have my receipt. He was standing right there and he ignored me
and was smiling to himself finally he opened window and I said I was trying to get your attention about 5 times . He made a comment that he didn't hear me for 5 times. I shouldn't have to ask for my receipt anyways. I made a comment to the guy that gave food and he noded his head. I went during the day and had good service. I wont be going to this McDonald's anymore, Great customer service Not

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★ 5

Great place for a date

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★ 5

Very nice lady’s & young ladies there during breakfast!

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★ 3

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★ 1

I’m writing to share a concern regarding our recent experiences at drive thru. We’ve been regular customers for a long time and have never had any issues in the past. However, there is now a staff member who consistently misunderstands our order, even when we repeat it multiple times.

Despite our patience and kindness, especially my boyfriend’s the staff member has been unprofessional and even raised his voice. This isn’t a one-time incident; it has happened around four times now, which is why I feel compelled to report it.

We genuinely enjoy visiting McDonald's, especially for the mocha coffee, but due to this repeated unpleasant experience, we’re now hesitant to return. I hope this feedback helps improve customer service at this location.

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★ 5

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★ 4

No cups for ketchup.

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★ 4

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★ 4

I ordered one cheeseburger with no mustard and extra pickles earlier today, along with two fries and a drink. The cheeseburger was made perfectly to order, probably the best cheeseburger I’ve had from McDonald’s in a while. The workers were also very nice.

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★ 4

They rarely get the order correct, but they're friendly.

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★ 1

Don't know about the food. Never was able to get any. They have parking spots for truck drivers, but will not serve a hungry trucker. My money is green but they won't take it. She actually said if I can drive my semi truck up to the window, she won't serve me. She then shut the window on me and walked away. McDonald's, a great American company?........

We are gone months at a time bringing loads to businesses, and without us, this great country would crumble. But I guess we have to do it hungry as more and more businesses like the McDonald's refuse to serve us.

Maybe they thought I was a dead beat in my 400k truck and trailer

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★ 3

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★ 1

What happened to this place? They are so rude its insane. There is a guy with long hair that is constantly rude and confrontational. He even refused to get me ketchup lol. Seriously he is horrid and so are most of the other staff.

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★ 1

This place sucks I went through drive-through and order two fries and they will not give me ketchup in the window when I receive my food. What is that you give me fries you can’t give me no ketchup and then close that area really inside the area too close to the ear so we couldn’t get nothing inside Getting better maintenance or managers here and new workers. This happens every night not only today and it was a guy that was in the drive-through long hair who will not take care of me like that.

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★ 1

I ordered a #7( 2 cheeseburgers meal) and cookies,....they charged me 9$, and only gave me 1 cheeseburger....then she wanted to argue,.she said she didn't know the prices

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★ 4

This McDonald's is very good it has a very good staff.

McDonald's in general though is getting to be too expensive I don't know how much longer I will go there, I shouldn't be going there in the first place because the food is terrible for you but it tastes good right so...

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★ 5

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★ 4

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★ 3

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★ 3

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★ 2

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★ 5

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★ 3

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★ 5

Fast food, fast service, which is not the norm at many McDonald's, as many would attest.

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★ 5

Excelente

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★ 1

Breakfast food smells and taste like someone threw up while making the batter. Only 2 decent people on the entire staff. Went to an interview and the lady was completely rude, judgemental and downright disrespectful. I won't be going here again.

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★ 1

Horrible customer service in the drive thru. I will never got to this location!!!

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★ 5

The food was hot, and the service was awesome!!

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★ 5

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★ 4

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★ 5

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★ 1

Your job is literally customer service. That should remain your number one priority and when I put gas in my vehicle and come all the way to your store to deliver food to one of your customers and you refuse to remake it because somebody stole it.... We have a problem. Our prerogative should be getting the food to the customer and getting paid. When I come in and you tell me somebody else grabbed the food, I call the customer, they say they have not received their order ...then guess what???....... Somebody stole that food. I politely ask the service woman to remake the food, she responds by saying "I already made it". This no longer becomes about serving the customer, this became about you not wanting to work hard for that customer. You still got paid to tell me that but the customer did not receive their order and I lost out dollar for Mile and the orders I refused to take because I wanted to take this one as my priority. Way to go, maybe hire people who take pride in their work and America.
UPDATE:THE SAME THING HAPPENED AT THE MCDONALD'S IN CUDAHY ON PACKARD AVE. AND THE WORKERS REMADE THE ORDER.THIS IS THE DIFFERENCE YOU EXPERIENCE WHEN WORKERS ARE PROFESSIONAL AND CARE ABOUT THE CUSTOMER AND THE COMPANY.

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★ 4

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★ 4

The bacon egg and cheese mc griddle substitute the yellow egg for round egg best ever

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★ 5

The food was hot and the McGriddle was crispy around the edges. The service was very good. She sorted out our order as we changed our minds but she got everything right!

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★ 3

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★ 5

The system crashed and the manager handled it extremely well and was very patient throughout. He made our night tonight!!

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★ 3

The fries were old and that's my favorite part my nuggets were warm and on the fresher side son said his burger was okay

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★ 1

Used to be good and actually have someone who took care of the front and customers inside who want to order. Now no one is at the front they only care about the drive through. Stood up front for 10 minutes before 1 of 5 employees stopped to acknowledge me and take my order after all of them saw me standing there.

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★ 5

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★ 3

Havnt been to a McDonald's in two years. Because of the prices. Wanted to see if the powers that be, got their heads out of you know what.The staff was great! Never had a prob with this store and they can't pay the people enough to do the grunt of the work. However the quarter pounder has shrunken the meat just isn't what it use to be. Come on you are a trillion dollar company. If your stock holders are more important than your product then you need to close and market yourself as a restaurant not as fast food. I won't be going back to any McDonalds any time soon.Ty to the people who bust the butts for a pay check deserve better. Just because the Jones raised their prices you didn't have to. You made your bank on the dollar menu. Go back and make it right. We come first then your stock holders.

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★ 5

We got a large Mello Yello, large sweet tea, large hi-c orange and 4 apples and a regular sized m and m Mc flurry and it was great would definitely come to this McDonalds again loved the staff and it was super super clean and they had it out within two minutes great job employees ⭐️⭐️⭐️⭐️⭐️

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★ 1

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★ 5

Every morning that I go to the drive-up I'm greeted by Zele, such a asset to that store so well by the employees taking my order and picking up my order I even get blessed for the day

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★ 5

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★ 5

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★ 5

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★ 1

This McDonald’s is low quality, dirty, and undervalued the customer. You have a higher chance of getting the wrong order then you do what you get. And I come here almost daily. Sad

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★ 5

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★ 3

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★ 5

Muy bueno

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★ 3

No hot chocolate , no espresso ?
.... Lame

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★ 1

I went through the drive thru tonight at 9:12pm. When I arrived home with my order, I opened my 6 piece nuggets to find a nugget with a bite taken out of it.

It's one thing to mess up an order or forget something, which they did. But to take a bite out of a customers food is absolutely disgusting and unacceptable.

I've worked in the food industry for over 16 years and I am shocked that an employee was able to get away with this type of behavior without anyone noticing. Regardless of your age, or the shift you work, a certain standard needs to be held, even when it's fast food.

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★ 5

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★ 3

The food got me bigbacking. The people were kinda mean and judging me while I was eatinh a big mac. The atmosphere was kind of cozy I guess.

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★ 4

Great fast service.

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★ 4

Just went thru the drive through, it was quick. Food was good.

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★ 1

The food was COLD. The service and atmosphere was clean. It will be a long time before I eat a McDonalds again.

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★ 5

Excellent service

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★ 5

Always my go to!

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★ 5

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★ 5

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★ 2

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★ 5

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★ 2

They turned off their electrical outlets 🙃🤦🏾😂 all I wanted to do was use the wifi and drink a coffee but I need to have my charging cable always handy because my phone dies quick. So much for that 😂🤦🏾

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★ 4

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★ 4

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★ 1

Slowest service EVER

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★ 5

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★ 5

Good service

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★ 1

Drive through took 13 minutes. Watched multiple cars all get their orders. Only ordered 2 sandwiches. No idea why it took this long, I had to walk in to get my order.

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★ 1

French Fries not cooked again 4 time in a row.Uncooked and starch tasting

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★ 5

good

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★ 1

I got to the front window n said oh hey there's a sprite w thus. She said what size I said lrg n said actually idk it came w the fry deal.. the proceeded to tell her coworkers I was snapping g n I heard one say we can take it outside bout a sprite.. tf.. too many ppl here who have no standards

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★ 4

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★ 5

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★ 5

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★ 4

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★ 1

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★ 1

This is truly a dying franchise, and mediocre service at this location. The only time they can get my money is after midnight. When all the good places are closed. Lmao As of 6/4/19 I've changed my mind this location's night crew is so incompetent it's un believable.

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★ 5

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★ 3

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★ 1

Grossest McDonalds I've been too. We watched from the drive-thru as the employees chased a bug around the floor while throwing ketchup packets at it. Then switched to throwing garbage that was already on the floor at it. Then served the food with no clean up in between. Doesn't really matter- order taker barely spoke. 1st window worker said nothing, didn't look up and barely put hand out the window. And the final dirty server never said a single word either.
Do not go here!
No chance to cancel order or speak to anyone. We threw food away rather than deal with anyone here for refund.

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★ 4

Sauce on my Big Mac tasted very funny and I couldn't eat it. Fries and sweet tea were good as always.

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★ 5

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★ 2

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★ 5

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★ 5

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★ 1

Door said opening at 5am. Unfortunately, they won’t open…I don’t know! I ordered 10 nuggets…there’s no sauce! Unbelievable!

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★ 1

pesimo pesimo servicio

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★ 1

Worst mc Donald's i have ever seen ...they don't serve food on time ...dine starts at 7am

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★ 3

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★ 4

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★ 5

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★ 1

If you like long waits and poor service then this is the place for you! However of you do not like these things then just drive over to the one on Layton cuz this location is in shambles

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★ 5

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★ 5

Best one I ever went to
Food is well good

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★ 1

They missed items in my order

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★ 5

always a good place to eat. no matter where you try to live..

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★ 4

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★ 1

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★ 2

The soda and ketchup is always dirty. Need to pay more attention to the tables too. Manager need to start cleaning more often. The place looks dirty all the time

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★ 3

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★ 5

Good all the time

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★ 5

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★ 5

There is a wait sometimes like any other place but otherwise never had an issue. Always had warm fair food.

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★ 5

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★ 5

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★ 3

I do typically have good experiences here, hense why I still give 3 stars. But tonight my partner and I ordered off the app, used the deals, etc. And they said they were closed and it was 10:20. I do understand short staffing, but it would've been helpful if something was said in the app. The workers were also still making stuff, which confused me.

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★ 4

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★ 5

Typical drive thru experience. Decent employees and the food is always good & put together and customized correctly!

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★ 5

Excelente servicio

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★ 3

It was a pretty decent visit the burgers wasn't very warm but the fries was fresh

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★ 4

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 2

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★ 4

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★ 5

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★ 4

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★ 5

Great manager.

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★ 5

10/10 fries at this joint. It would be insulting to add ketchup to them.
2/18/24 8:46pm

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★ 5

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★ 3

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★ 4

I just want to say they are so rude and they don't do their job like come on you can't take order right smh last time I go there what's sad I live right near by but they are rude from the 1st window to the 2nd window and the girl who brought my food smh 1st window just looks at you don't even tell you the amount to busy having music loud ! Their service sucks !! Them young girls have no home training ! No thank you no have a good night I guess they hire anyone smh come 2nd shift do better ! I hope your boss sees this!!

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★ 5

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★ 1

White female mgr wit tattoos doesn't want to do her job. Specifically offer an alternative resolution to ensure repeat customer will return. Just LAZY ASL!!!

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★ 2

Only got coffee and it was burnt tasting.

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★ 1

Poor customer service, great management you guys have. Tried to pay with 2 cards, which I have before at multiple other locations around the city, manager came to window with an attitude right away claiming you can only do cash and card not 2 cards, so I asked to split the orders In 2 so I could proceed and her snotty reply was " you'll have to pull around and re order your already holding up my line" company that only cares about your money and not actually providing real customer service. Hire better people and quit caring about your drive thru times more than providing customer service, Guess I will have to drive a mile further to Wendy's or Culver's and give them my business.

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★ 5

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★ 1

I went through the drive through and it took almost a half hour with 6 cars in front of me. Food was cold and old.

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★ 3

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★ 3

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★ 1

Burger Bern pressed down
Fries been sitting under heat lamp

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★ 5

Fast service

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★ 5

Great service.

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★ 4

Clean place

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★ 1

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★ 4

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★ 5

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★ 5

Quick and efficient

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

Service is always quick and food is fresh

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★ 5

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★ 2

I went through the Drive thru with my daughter. The girl that was working the DT was very rude. She rushes us though the order wouldn't give me a chance to talk and was very short with us. When we pulled up to the window she was on HER PHONE DANCING around. The food came fast but it wasn't great. The buns were hard. Please work with your crew on customer satisfaction.

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★ 1

We just picked up a mobile order and found one item missing, so my partner went inside to fix it. The MOD was very rude and unhelpful, both to my partner and the staff who tried to assist with the problem. That associate should get a commendation and a bonus, but the MOD needs to be reprimanded, at the very least.

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★ 1

They close 20 min before closing time proud for this mc scam on top of that really rude where is the managment of this restaurant.

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★ 5

Good 👍

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★ 5

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★ 5

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★ 5

Great fast and easy.

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★ 4

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★ 5

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★ 5

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★ 4

Customer service is very important and lacks at most fast food, grocery stores, etc. The Customer service here was what I expect: courteous, greeting and salutation, and prompt service.

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★ 1

They are really scraping the bottom of the barrel finding people to work here. Especially the manager who was extremely rude to a customer yelling at her for no apparent reason. It’s a good thing that I don’t live in this area or I would never go to this McDonalds ever again!

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★ 1

I just got over food poisoning from eating here I love the breakfast but its gonna be awhile before I have the courage to go back

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★ 5

I love how they actually put Carmel on my Carmel frape with extra Carmel. Whoever made my Carmel frape with extra Carmel on 5/6/23 at 4:35 in store. You're the best.

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★ 1

Usually a decent McDonald’s, but last night was very mediocre. No one greeted me til I said something first in the drive thru. Had to repeat my order multiple times.
When made it to 2nd window, was a decent wait for lukewarm fries & a drink that wasn’t filled to the top.

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★ 5

Got my order right the 1st time. Great job.

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★ 5

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★ 2

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★ 1

Customer service not great! Didn't want to change an order. I received a sandwich meal with no lettuce no tomatoe mo mayo or anything just a plain chicken sandwich and no sauce for nuggets. When I called to let them know they didn't know what kind of crispy sandwich I was talking about. Apparently it depends what sandwich it is for them to add any condiments or lettuce and tomatoes

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★ 2

Way too much sauce on the sandwich. (Slip sliding away.) Drive-thru girls more focused on each other than the customer. Ie: Delay in taking order, no smile or come again, etc...

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★ 1

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★ 3

Not bad

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★ 5

Fast easy hot food hahah

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