★ 3

I'm waiting at the drive thru and I ordered chicken nuggets and asked for Honey Mustard. I know the girl at the check out and she promised that my sauce would be in there and not to worry, she would put them in the bag right away

I pull away and my sauce isn't in there. So I had to turn around pull up to the drive thru waiting area and run in and ask for it.

Don't get me wrong, it does get busy and the employees do forget. But this has happened 3 or 4 times now.

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★ 5

I have never been to a McDonald's restaurant where I felt welcomed to until this one! It seemed like the locals were very friendly and welcoming, and they were very kind! I appreciate the amazing staff here!

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★ 5

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★ 1

EPIC FAIL.....

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★ 1

We asked for a cup of ice and was declined. We then asked to pay for the cup of ice and was still declined. The cashier said we had to purchase something, so we purchased a bottle water and asked for a large cup of ice. Instead, we're given a small cup of ice with less than 1/4 way filled. Very rude staff, and the cashier didn't even thank us.

We went across the street for .49 cents for a cup of ice, any size and the staff was friendly at Kwik Trip!

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★ 1

The lady couldn't even get my order correct. A simple request and still can't do her job.

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★ 5

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★ 5

Friendly quick and hot food

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★ 5

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★ 3

This McDonald's is usually good but the past few times I've been here, employees are always arguing with each other and this time, they spent 20+ minutes getting my order ready and they messed up my burger.

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★ 5

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★ 4

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★ 4

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★ 3

$5 meals ok and bygo is good.

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★ 3

Forgot fries

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★ 5

It's McDonald's, what can I say? Food was cooked properly, served relatively quick despite being the morning rush.

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★ 2

Staff was super rude, more than one member ignored me when they forgot my medium drink, when one finally came to the register they gave us a small because they were out of mediums, terrible service wouldn’t recommend.

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★ 5

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★ 5

Stopped for a cone and a bacon egg and cheese biscuit for my Chow Chow

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★ 5

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★ 5

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★ 4

Took 15 minutes to get the food and then the gal drops it by the table. Took more time to get replacement food that hit the floor

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★ 2

We ordered four ice cream cones and three drinks. When the cones were being prepared, one was served to us already melting and dripping off the side. We politely declined it, explaining that it was dripping everywhere. The employee responded, “You don’t want this cone?” and we had to repeat ourselves.

At that point, another employee commented, “Why did you order four cones then,” which felt inappropriate and unprofessional. Additionally, while waiting, we noticed other staff members distracted—one using a phone, another resting her head on the counter, and others laughing and moving slowly while making the cones.

We asked to speak with the manager, who came over. We explained the situation, but the response we received was simply, “Ok, I’ll have a word with her,” without any apology or acknowledgment of the poor service.

Overall, the service felt careless and unprofessional, and the situation was not addressed in a way that reassured us as customers. Because as a worker you should be respecting your customers. Thank you.

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★ 1

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★ 4

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★ 5

Grabbing lunch

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★ 5

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★ 5

Fast and Amazing service, plus delicious food! The place was really clean.

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★ 2

Very busy , waited for a long time for our order, then sandwich came cold

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★ 4

Busy location

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★ 1

Not busy at all ordered two breakfast burritos and both were cold
Very disappointed

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★ 4

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★ 1

Closes at 11

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★ 5

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★ 5

I couldn't believe how busy they were on a Sunday morning. Service was good. Manager was working hard at keeping things flowing.

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★ 4

I mean its McDonald's but generally friendly

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★ 2

Garbage cans were overflowing...Napkin dispenser was empty...NO ketchup anywhere.

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★ 5

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★ 4

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★ 5

A good place to stop with good parking and drive up. Service is always friendly.

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★ 2

Waited too long in the drive through after order place online ahead of time. They didn't have our order. Had to order and wait

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★ 5

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★ 4

Always good for a coffee and egg biscuit!

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★ 1

Extremely slow service. The staff are great, but there's not enough of them and they're underpaid.

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★ 1

I went here a year or two ago to get some food. At the drive thru the cashier was rude and we just drove away, it was pretty much a hassle and we went to Culvers, which is way better than McDonalds...

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

I consider this place an excellent place to come with family.

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★ 5

Good food
Good service
Good place

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★ 4

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★ 5

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★ 5

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★ 2

Service was bad and they burned my food. They were decently clean though.

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★ 5

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★ 5

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★ 5

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★ 5

Very busy in the morning

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★ 1

I don't really write reviews let alone bad ones, but seeming every single time I go here this one lady at the drive through speaker with the red sweater is just so rude no matter how nice you are and I know a few other people who say the same thing. She acts like its this huge in conveniece for her just by ordering something. I tried ordering a Minecraft meal and she caught an attitude about it telling me theyve been out for two days and to stop asking about them. I know that Mcdonalds isnt as focused on guest service as much as other chains and more so focuses on getting food to people as fast as they can but this is just rediculous. I could give you so many examples of this persons rude demeanor over the last year or so I have had but I have written enough.

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★ 5

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★ 1

It's McDonald's, I don't expect much. I know the food isn't going to be great, the atmosphere is going to be rushed, and the service isn't going to be perfect. That being said, having to wait 20 minutes for a chocolate milk is ridiculous. I went through the drive through between 11:30-11:40, ordered a cheeseburger meal and 2 kids meals. When I got to the second window, I got everything except the chocolate milk, which it seemed they needed to get more out of the back store room or whatever they have in the back. I was asked to go around front and park and they'd bring it out shortly. I believe I was forgotten about. I waited for 10 minutes before I tried calling, I said I was out front as requested and was wondering where the chocolate milk was. The line went silent and I watched the girl that answered the phone fix up a couple more orders and then pick the phone back up and the call then ended. After another 5-10 minutes I pulled back through the drive through asking where the hell my chocolate milk was as I'd been waiting out front as requested for 20 minutes. They told me to pull forward and I got it at the first window. It was noon by the time I left and both my kids had finished their kids meals by the time I got the chocolate milk. To say I'm irritated would be an understatement. I will absolutely never be pulling around to the front again, get me my food at the window because I'm not getting forgotten about again.

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★ 4

Was in the mood for a double cheeseburger. It was so good but I know

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★ 2

They forgot a 20 PC McNuggets and got home before I discovered it. It was kids working but they were laughing and having a good time at least. 😀

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★ 1

Went thru drive thru and ordered a sausage, egg mc muffin with no cheese meal, pancakes, Mc griddle and egg with no cheese sandwich and hashbrowns. We get to window and forgot to add caramel frappe. We got our food we check it as we were waiting for our frappe. Order was wrong. I mentioned our Mc Muffin and Mc Griddle were missing the eggs. MELINDA said no you didnt, I took your order myself. Another male associate encountered our conversation and asked the cooks to remake our order. She walks away saying "She is Lying!"
Both my Daughter and I heard her loud and clear.
MELINDA could have resolved this in a whole different way. By saying I'm sorry maybe I didn't hear you correctly
Or no problem we can fix that
But no, she was really rude...

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★ 1

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★ 5

Wonderful selection. Great atmosphere. I had Filet Mignon and African Lobster Tail.

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★ 3

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★ 1

First window, older lady employee was not friendly and acted like I was an inconvenience to her with my being there. There was no one else in front or behind me. I told her she wasn't very nice and she slammed the window. I told the second window employee that the first window employee wasn't very friendly and she shrugged at me. Poor service.

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★ 1

Worst mcdonalds I've ever been too

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★ 4

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★ 5

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★ 1

Lady at the drive through wasn't listening to us kept saying okay and giving us the total.
Got a double. Cheeseburger with 2 tops buns. Wanted extra pickle On a mcchicken and the put only ketchup only pickle.

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★ 5

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★ 4

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★ 2

Cold french fries every time I visit.

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★ 2

Waited in line for 15+ minutes for drive thru. Not sure what is up here lately but the service is awful. Hope they figure it out.

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★ 2

Long wait to take the order. Then it was not correct. Not the first time

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★ 5

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★ 4

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★ 1

My daughter and I just went through the drive-thru for breakfast. When we got to the first window, the lady asked a question and I did not hear her. By the way, I am legally deaf in my left ear due to an injury. I asked her "What?" And she blatantly and rudely rolled her eyes right in front of us and repeated the question. Absolutely inappropriate and rude! So sorry I didn't hear you! You work in customer service and this is how you act? If this is an employee that you want representing your brand, your restaurant, I suggest you put someone with a friendlier attitude at your drive thru window.

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★ 1

I have to say that if your sign is flashing buy one get one for $1 on the breakfast menu, then you should honor that. Sadly you did not as I was told it was up in error. So I chose to go across the street and get the same thing at Kwik Trip for less money and better service.
Yet another reason McDonald’s is losing business to Kwik Trip.

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★ 4

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★ 4

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★ 5

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★ 1

Lady at the window at 9:30am was very rude when they got our order wrong kept rolling her eyes at us..Then we didn't even get our coffee,never going there again

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★ 5

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★ 5

Clean, fast, nice staff

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★ 4

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★ 4

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★ 4

Clean McDonalds with fast and Friendly service. We had a gentleman wait on us that recognized a Marine hat and thanked my BF for his service and shared some specials with us. He made an appreciated connection & made us feel good for stopping here for a quick couple burgers.
McDonald’s has become very expensive but no fault of this particular location.
Food was ready pretty fast and prepared fresh.
Workers were friendly and dressed appropriately with proper facial protection.
Two drive through lines available and kiosks indoors, if you choose to use them.

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★ 4

Food and customer service was excellent

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★ 4

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★ 5

Drive thru was fast, food as expected.

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★ 3

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★ 5

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★ 1

Worst McDonald's in the state of Wisconsin! Stay away from this place.

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★ 4

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★ 5

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★ 5

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★ 1

Was told it was too early for ranch or honey with my breakfast, and my scrambled eggs were hardly halfway cooked.

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★ 1

Terrible experience and terrible customer service! My family and I always stop here on our way home from vacation. We won’t be doing that anymore. We waited 30 minutes for our food and didn’t even get our complete order! I was told they were waiting on our apple pies…whatever!! Employees were coming out, ordering food and were getting their order before I was. No one was helping me at all! And it was filthy inside. I actually left the restaurant very upset on the verge of tears. I’ve never had such a terrible experience before. We will not be back. What a complete waste of money!!

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★ 5

Warm food

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★ 5

Average McDonald's, everything was standard. Place was clean, service was courteous and fast, and food was standard.

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★ 4

Not very friendly

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★ 1

This must be one of the worst McDs that I have ever frequented. My complaint is the accuracy of the order. I'm used to occasionally receiving an order that is not correct and for that part, that problem had evaporated once I started ordering on the McD's APP. However, the Minocqua Wisconsin location has elevated incompetency to an art form. Last week, I place a large order, a total of 7 burgers in all. All the burgers were ordered thru the app and I had elected for no ketchup. Each burger arrived in my bag with an individual sticker stating what was ordered and it's options. In this case, they all said no ketchup and of course each burger had ketchup on it. I can forgive that since it is an assembly line process but the additional error was what got to me. 5 of the 7 burgers were either a single or double quarter pounder with cheese and even the cardboard box each was in was labeled "with cheese" at the box factory, and all 5 were devoid cheese. Then the remaining 2 burgers in the order were triple cheeseburgers and again plenty of ketchup but no cheese.
I used the friendly email from McDs corporate to comment on the problem and a day or so later I received an apologetic phone call from a store manager who said that the errors were not typical of her location. I agreed that it was a very busy day and the drive thru lines were quite long. She even offered to mail me a few coupons for my troubles. I thanked her and considered the issue closed.

Until, today. My emails from McDs had prompted me to start using some of my 30000+ points in my app; as 13000 would disappear at the end of July. So I placed another large order and used 6000 points to get a free single quarter pounder w/cheese and minus ketchup. I also ordered 2 double quarter pounders w/cheese and again no ketchup. I also ordered 2 triple cheese burgers no ketchup. A very nice young lady delivered the bag to me in the drive thru waiting area after the pickup windows location. I asked her if everything I ordered was in the multiple bags and she assured me it was. I mistakenly drove away. At this point, I was accustomed to ketchup on everything and that is what I received (I probably will have to learn to love ketchup at some point). What was a little more surprising was that while I got my free $6.49 single quarter pounder with cheese (for my 6000 points), the bag was now missing both triple cheeseburgers (not sure if the were ketchup laden). So while I got a free 6 buck burger I was missing about 10 bucks worth of burgers.
If this kind of stuff is always just incompetence, for every time a bag was missing one or two items, another time, I would receive an extra one or two items. Since that never happens, I must conclude that laziness laced with a healthy dose of incompetence is what they're serving.
If I didn't have another 29000 points accrued, I would simply avoid the Minocqua Wis McDonalds FOREVER. But, the points are the points (great marketing). In the future I'm never going to place a large order again and I'm going to insist on a full bag inventory by the person handing me the order or I will refuse to drive forward in their line. This new plan should get me the correct total number of burgers, but without a full unwrapping, I'll probably still get ketchup and at least half the time I won't receive any cheese on my cheeseburgers.

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★ 5

Cleanest store I've seen in awhile people were great

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★ 3

Average McDonalds. Always busy during summer vacation.

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★ 3

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★ 1

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★ 5

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★ 1

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★ 4

Fast food chains have come and gone. Not so with McDonalds. They have always had their act together and maintain a reputation for consistent quality.

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★ 2

Cold food

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★ 2

We didn't stay, as the parking lot was chaos and the last meal we got there was not great. They must be doing something right if they're so busy, tho.

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★ 1

The floors and tables were filthy. The women’s bathroom disgusting. No toilet paper in two stalls. The only one with ant the door would not close. No hand towers and one air hand dryer working. Will never stop again

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★ 5

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★ 4

It's a McDonald's, it does McDonald's things! It's not bad & besides the person in front of us ordering the entire menu, it was quick and easy.

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★ 3

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★ 2

Today I walked in, then right out again.
Approached the counter and was greeted by what may have been one of the filthiest human beings I have every seen. I felt sorry for him but also sickened at the same time. Is cleanliness no longer a priority in the food service business??? Listen up McDonalds - while it's admirable that you hire the disadvantaged, the least you could do, as a mega-corp, is provide them with clean clothing and a trip to the barber?? I did make up an excuse to leave, as it was not my intention to hurt his feelings. REALLY, your doing a disservice to that poor man & your customers. Do better!

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★ 1

Worst mcdonalds in the country. Bad enough your price hikes are far more then any other fast food. But the quality of service is terrible. Food order wrong. Some even not edible. Mangers hang up when you call before you can even say hello. Lacking half the required ingredients on every sandwich. And it happens every single visit. Every single one. For a 15 dollar two sandwich order. We should be able to atleast eat our food. Not even asking to enjoy it, just to make it edible. But that's apparently too much to ask for the minocqua location. Last time I ever give money to the Golden arches anywhere. Sad to say but even burger King has better tasting food. At least it's affordable and most importantly edible .

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★ 2

We order online for pickup 10 minutes ahead of time. Got to the drive-thru, and they repeated our order. Went to the pick-up window, and they gave us the receipt along with our drinks. They told us to drive around to the waiting area. We waited for a good 20 minutes, cars behind us got their orders, and the drive-thru got longer and longer. We finally asked them when they handed food to the car behind us. They told us they "LOST" our order. We have the receipt. They had to remake our order from the receipt. Waited another 10 minutes for our order. After 30 minutes of waiting, we finally got our food. Fries were soggy, and the burgers were dry tasteless. They, however, offered us free meals for their mistake. We were from out of town and not staying close by, so we had to make an extra trip for the meals. I personally would not recommend this place.

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★ 3

We ordered online and went through the drive through and were pointed around the building to wait for our food. Car and car passed and finally they came out and said they forgot or lost our order. After about 40 minutes of waiting and them putting the order again we finally got our food. The worker wrote my name down for a couple free meals to make up for it, but without a card or something I’m unsure if they’ll honor it. I’ll follow up to see if that’s honored and up the service to 4 or more stars since they were helpful about the situation.

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★ 5

I had a sausage egg mcmuffin with onions on it. It was hot and prepared good.

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★ 5

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★ 5

Best place ón earth

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★ 1

They were not open when we went there on 4-12-24 at 11:30

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★ 3

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★ 4

It's OK for a quick sandwich.

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★ 5

drive thru

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★ 5

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★ 5

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★ 3

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★ 3

Ordered double quarter pounder with cheese and bacon, Burger patties were dry and hard and they left off the bacon, fries were rubbery.

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★ 5

Horrible counter service...stay in your car! Waited 15 min for to go order!

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★ 5

Been here a million times with friends and family and even used to work here. Will gladly come back for a burger when I visit old friends!

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★ 3

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★ 3

Went through drive thru and ordered 2 mc chickens, large fry, a six piece happy meal with an extra fry instead of apple slices. In the bag there was only one mc chicken and the happy meal didn't have the extra fry and only 4 nuggets. This was Sunday Jan 28, 2024 at approximately 12:15 pm. I tried to call and no one answers. To top it off the fries were cold and mushy.

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★ 1

I was in drive thru for almost 45 minutes just for 2 large fries. And when I got home my 2 large pod of air and barely any fries. Might as well should’ve paid for 2 small fries since that’s what they gave me

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★ 4

Not the McDonald's I worked at in the 1970's.

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★ 5

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★ 5

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★ 2

Drive thats take a long time .. Over 20 minutes. And I did not ask for anything extra..

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★ 5

I go through the drive through for a large hot mocha on my way to work every morning. The gal who works the drive through is pleasant. The hot mocha starts my day off right.

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★ 1

Employees would rather text and ignore you rather than taking your order. Can not recommend this McDonald's if you actually want to eat the same day.

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★ 3

I think that McDonald's is struggling for help. I think they're doing the best they can with what's a got to work with. I could be wrong. We were there twice. The reason for the second time was because the first time, my food wasn't right. The manager was nice.

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★ 5

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★ 4

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★ 4

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★ 5

Ordered through the app through the first time on the way. Went through drivethrough. My order was ready (Including all condiments) exactly as I ordered as soon as I reached the window and I got a good deal on the price because of the app.

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★ 1

Place is absolutely disgusting inside. The soda machines were disgusting. I got more on my hand than in the cup because the tips are so dirty on the machines.

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★ 5

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★ 1

Didn't get to order!!! Was asked to wait a minute. Left after 10 minutes!!!

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★ 3

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★ 5

It was very busy and my order was done in very short time,

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★ 4

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★ 5

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★ 3

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★ 5

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★ 2

UPDATE 10/22

OK, this time they had the "cooking oil filter alarm" going off for....drum roll...26 MINUTES!!!! I finally went up and asked and they turned it off. The nice young woman said she didn't hear it...the lobby sure did. Time of this was about 6:30 pm. About 8 people in restaurant...three of us were bothered to the point the group asked me to go up. Madness! Who was the manager? Where is the manager??? Obviously, this has been going on for a while. I hope McD corporate reads this and calls them. Got a slacking franchisee. So annoying (not exclusive to this store, btw).

Great service but oh my God! PLEASE turn down the fryer and drive-up alarms. It is pure torture to eat inside and have to listen to them the whole time. Note to manager: tell your staff to get the fryer alarm off in five seconds or less instead of two to three minutes each time. You know these go viral. But I'd love to come back and make a good post. PS, service and staff are very good.

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★ 4

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★ 1

Menu prices are lower than what you get billed.
Drink on menu is 1.29. Up from 1.00.
But on bill it reads 1.69.

Months later and the menu still has lower prices than bill. Food still cold (cheese etc.).
The owners response to complaints is cut and pasted to all negative reviews. No wonder why the employees just scoff at people who complain the owners do not care.

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★ 4

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★ 4

Always a good restaurant.

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★ 1

Seems we wait for .50 of hot fries, as my 8.00 burger sits in a bag and gets cold.

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★ 4

The servers could be more with it. My coffee orders are always wrong. Something so simple. There are not only diabetics, but those with low blood sugar. Very dangerous to put sugar in their coffee. Thank you.🔆

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★ 5

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★ 5

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★ 1

Your customer service is poor with rude employees went in there to get my kid food and asked for a kids meal lady said I don’t no if you can afford that so I just left

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★ 5

Wonderful place to golf.

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★ 5

Fast service, great food. Doors in/out could be better marked. This McDonald's made for drive thru. 2 places to order at the same time. Inside open for service. Clean bathrooms too.

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★ 5

good place

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★ 5

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★ 3

Worst sweet tea in the Northwoods, I have to go to park falls for decent tea.

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★ 5

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★ 1

One of the worst drive thru experiences ever. Ordered 2 mcchickens and 2 McDoubles. The chicken was dry and warm. Not fresh. The burgers were also dry, blackish and only one pattie per burger. This place has been getting worse over the course of a year and it sealed the fate of McDonald’s for me. This store and McDonald’s as a whole will no longer be getting my money. Tired of downsized food and orders that are messed up for increased prices. I used to really like McDonald’s. Used to.

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★ 4

Outrageous pricing. $2.79 for a small fries.

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★ 3

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★ 5

Prices are a bit high for fast food but service was great

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★ 3

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★ 4

A very well run McDonald's.

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★ 5

Great food and friendly staff and good service

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★ 5

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★ 4

McDonald's has always been a place for teenagers and college students to work and rightfully so. There was a sign saying adult workers wanted. Working at McDonald's shouldn't be a career but a stepping stone. These people still working at fast food restaurants as adults, trying to raise a family, demanding more money, is one of the things raising prices. Not many adults are needed to run a McDonald's. Those should only be the managers. This one in Minocqua was ran OK but there seemed to be much confusion as to what was ordered. The older gentleman at the front did a great job.

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★ 1

Bruh…..every single time they mess my order up there is very few things to eat in this small town so I go here a lot at least 3 times a week and every time they have messed my order up I’ve never been here once and had a good experience

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★ 5

Awesome better than usual ! Swell place!

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★ 5

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★ 2

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★ 5

Fast service. Hot fresh food. Friendly staff. Thanks!

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★ 3

Always an adventure. Located right next to the high school, so can get crowded during certain times of day. Cleanliness of the tabes and drinks area is so so. Wifi is good.

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★ 5

Five.

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★ 5

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★ 5

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★ 3

Theres not much to say its McDonalds. The place was clean and the employees where friendly.

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★ 1

Yuck...tried to work the kiosk and it stopped working so had to order at counter and the girl was rather rude...never going back and not giving good reviews....we weren't the only ones having problems with kiosk ..

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★ 5

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★ 1

I'm a local and come multiple times a week. I've noticed over the past month the service and quality of staff has dropped dramatically. A lot has to do with training and monitoring that the training of staff sticks. Sad.

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★ 4

Was a pleasant McDonald's, food was good as was service.. I really enjoyed speaking with the Jamaican worker , she was a very cool chic.. good worker she was

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★ 5

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★ 2

Always get a 20 piece but end up with 18-19 pieces. Severs almost never have a good attitude.

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