★ 1

They are to lazy to put your cup on your tray when you order your food from the kiosk and their is nothing saying to grab your drinks just laziness and they even walk by the cups when they bring you your food

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★ 5

A very fast drive-thru.

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★ 1

The cashier would rather chat with the other staff and have them do her job than her do it herself. She didn't know the menu. Had no idea what drinks they offered. Thought it was funny that she couldn't do her job and had to have someone else perform it. Refused to do the basic task of reading back our order, because she was too tired. Then she had to get a manager because she couldn't even ring us out. The play area didn't have any sort of working HVAC, it's suffocating and smells like a garbage pit.

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★ 5

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★ 1

Brw frppe not worth $5 worst ive ever spent. Never ever try. Taste like a candle store.

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★ 5

McDs has never failed me 😃 The Ice Tea is why I do quick drop ins! The food is the best of all f/f establishments I utilize.

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★ 5

Always pleasant staff

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★ 5

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★ 1

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★ 1

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★ 1

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★ 1

Food was cold and not even made right.

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★ 1

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★ 1

Would give this restaurant 0 stars if I could. Avoid this restaurant,unless u want to be treated like crap by managers due to them not doing their jobs properly in the first place and also they shouldn't be managers if they are going to treat their customers(regulars like me) like crap and be rude and don't even know all that they sell
On separate occasions they don't know how to make orders right,fry boxes aren't full and food not fresh

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★ 5

Had to wait a little bit for my order, but everyone was so understanding and nice! A sweet man working there also gave me free cookies for me and my friend because of our wait! Everyone was respectful and patient, definitely would come back here 😄.

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★ 4

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★ 5

Convenient location, friendly employees, and clean store

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★ 3

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★ 4

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★ 5

Can't go wrong

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★ 1

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★ 4

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★ 5

Seriously, they have the best drive-thru experience! Even with the rush of breakfast customers, we literally paid for our food, and it was ready when we pulled up to the window, just a smooth flow of traffic, and the food was perfect too!! I want to say thank you for also catering to my need for no cheese on my breastfast burrito! I have been to several McDonald’s locations that are not able to remove the cheese, so this is an added plus to why I love your location! Keep up the good work! We have been loyal customers for years, and you have somehow maintained excellent service and food throughout the years!! Highly recommended 👌

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★ 1

Managers are rude. Takes 10 minutes to get two items.

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★ 1

The happy meal apple slices were terrible, almost flavorless except for a bitter after taste

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★ 3

Dirty bathrooms!! The food was cold and the French fries were crazy salty!! 🤪 Not a good experience.

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★ 5

Food was fresh and special request followed.

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★ 5

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★ 1

I specifically asked if the "fries were fresh".
"Yes they are."
No they weren't. They were kinda warm and rubbery. Sandwiches weren't much better. (Cheeseburger, quarter pounder, fish filet.) Had to go back to get the cheeseburger, she forgot to include it.
"Sorry. Have a nice day..."
Whatever.
The ice water was okay though. We've had good luck at various McDonald's lately, just not this one.

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★ 4

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★ 4

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★ 5

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★ 1

I stopped in about 1:30 The sign said two fish fillet for $6 they told me no they asked to manager manager said no way so why don't they take the sign down Good reason not to go back

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★ 3

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★ 4

It’s McDonald’s….

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★ 2

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★ 1

I ordered 3 cheeseburgers and a mcchicken last night it was so bad. Bad enough to make me never want to eat here again. Even my son who loves McDonald's said he doesn't want to eat again. I'm not sure how it was so bad I mean disgusting but you should embarrassed of serving food like that and wasting customers money. I think a health inspector or someone needs to come and investigate this McDonald's after this experience

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★ 1

I ordered online using my mobile app, and selected the option to carry out #7 which was on my receipt. I waited almost 15 minutes for my food to be brought out to my car only to have to go inside and be told that I didn't confirm that I was there however the order doesn't place if you are not at the location. So I sat for 15 minutes waiting and watching cars go through the drive-thru and got told that I didn't confirm I was there so they didn't bring my food out to me. Never have I had that issue prior with ordering food through the mobile app. My food was cold by the time I got to eating it because they let it sit up by the counter waiting for me

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★ 2

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★ 5

I went through the drive through this morning and I got a shock to my system!!!! I couldn’t believe what I heard from the employees!!! They said that the regular ( mrs. McDonald ) At the cash window has retired and moved away !!!!! I’m so so sad !!!!! She was so nice and great at her job. At the #4231 store. Most of the time I went there to say hi and got a tea. I know she was from Illinois but I was told she moved to Tennessee… oh so sad !!! They should’ve put a notice in the paper so we could all come by and say goodbye ….

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★ 1

Got door.dash from here a handful of times Never again. They struggle reading or somthing. I never get what I ordered. Either completely diffrent sandwiches. Or short door

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

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★ 3

They use seed oils.

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★ 1

The price vs quality of this food is out of control. McDonald's financials are public so we can all see that it's due to stock buybacks and excessive executive pay.

I'm not agreeing to binding arbitration so I can order a burger through an app.

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★ 4

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★ 1

Took 20 minutes after we ordered to get our food. My friend ordered first and it took near half an hour for our food. It was not busy

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★ 1

When our order was taken incorrectly the young man who brought out or food shoved the food at me insisting it was correct. " You ordered this . That's what the receipt says" The more I explained that she got it wrong the ruder he got. Another Employee was literally screaming out the drive through window behind us telling him I was wrong. I asked.. if it was put in wrong can we correct it? He said no. Finally got the manager but she said her teen staff had all been sent home already due to bad behavior. Sorry but send them all home and retrain them. Horrible service!

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★ 5

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★ 5

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★ 1

Ordered on the app and waited for 20 minutes at curbside watching numerous cars come and leave while we waited. When the food was finally brought out our food it was not only cold but wrong. My wife has a dairy allergy and got the double hamburger it came out with 2 pieces of cheese in it. My double quarter that is supposed to be made fresh when ordered wasn't even warm. Went inside to correct the situation and was accused of lying about how long we waited which obviously upset me further. When we finally got our corrected order my quarter pounder was raw as shown in the picture.
I managed at McDonald's for over 15 years including the one that used to stand where this one currently stands. We would have been fired by the previous owner Don Palmer for providing consistently wrong orders and bad service. This is a common occurrence at all of the franchises of the current owner. They obviously care nothing about their customers or they would fix these issues.

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★ 5

Stopped at the drive thru in the middle of a three hour trip. Just what I needed.

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★ 5

Typical McDonald's. Good enough, sweet enough.. FAST ENOUGH !

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★ 2

Refuses to carry hot mustard for the nuggets. All the restaurants owned by this chain do not have it.

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★ 3

Never friendly. Can't even say hi or thank you in driveway thru. Just throw your bag out the windows and slam the door

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★ 1

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★ 1

Both teas were 5 hours PAST their expiration time, the tray that catches the ketchup overflow was nasty with dried ketchup on it, floors by the bathroom were very slippery like they had mopped with a kitchen mop and left grease all over the floor. The bathrooms were disgusting. Food was old (chicken sandwich) and fries were cold.

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★ 4

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★ 5

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★ 5

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★ 1

Sat in drive thru for 10 minutes before thet answered to take my order no other cars or not anyone inside but workers throwing cup at each other

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★ 5

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★ 5

GREAT SERVICE AND GREAT STAFF AND FOOD IS USALLY HOT AND FRESH I GO ALMOST EVERY DAY USALLY ESPECIALLY FOR BREAKFAST THANK YOU GUYS FOR YOUR SERVICE AND DEDICATION TO OUR COMUNITY SINCERELY DAVID VALENTIN GOD BLESS YOU ALL 🙏

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★ 2

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★ 1

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★ 4

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★ 5

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★ 4

Food and drink.. excellent. Restaurant seemed so stark and unfriendly. Cold.

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★ 3

Drive thru and Door Dash orders are often missing items.

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★ 1

I'll echo what you'll find in other reviews - service was slow, food was subpar (the fries especially), and the inside was dirty. There must have been a dozen flies at the front counter alone.

But what grinded my gears was seeing that the lady in charge (shift supervisor/manager), who must have been in her 30s or 40s, was outright abusing the employees. Bullying teenagers and calling it management is pathetic.

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★ 1

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★ 5

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★ 5

Stopped here for a quick dinner while we were in the area. Great, friendly service. Food was very fresh as well.

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★ 1

Was forced to use the kiosk that everyone touches. I was told that they could only take my order from the kiosk. But when the cashier opened up the screen on her computer, there was clear access to order food from the register.
I only went there because Freeport doesn't sell chicken mcgriddles.

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★ 2

Guess someone in the back was hungry?....my kid is very sad he does not get to eat his dinner.

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★ 5

Very clean and helpful staff.

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★ 4

Clean bathrooms and dining room.

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★ 3

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★ 5

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★ 5

KETO meal for 11.77. Good place to meet some friends for a short Bible study.

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★ 1

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★ 3

They dont tell you they are out of soda, so when you order a meal, they just give you the nuggets. They also now charge for ANY sauce packet.

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★ 5

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★ 5

The guy who brought my food was very friendly. I hate when they kinda throw your food at you and walks away. The guy today was awesome.

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★ 1

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★ 5

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★ 1

Came in for dinner place look like a pigsty! you obviously don't teach employees how to clean! they just stand around lazy! really disappointing and pathetic! I used to work fast food so I know how to clean and work! Not worth the money spent and we waited 20 minutes for food

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★ 1

never go here. ate a single cheeseburger a from here and now suffering from severe food poisoning.

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★ 1

Very rude and unprofessional staff. By the time we got our food, it was cold.

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★ 5

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★ 5

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★ 2

They need to train there younger people in manner and respect. But ok please to eat. But if you order on door dash make sure you get ALL of your items. Ordered last week and didn't get my MC nuggets 😞

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★ 1

They always give me the wrong order

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★ 5

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★ 5

It's McDonald's, drive-thru, and I got what I ordered... But, quite often, I don't. I ordered in the app and modified both the sandwich and the frappe', and received them just the way I wanted. 5-stars and kudos to getting it right and the team that did their job!

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★ 4

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★ 5

Very clean environment. Staff is very helpful and friendly.

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★ 4

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★ 4

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★ 4

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★ 5

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★ 3

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★ 1

Worst customer service I have ever experienced. It's pretty obvious to see why Chick-fil-A is literally destroying this joke of a restaurant chain. Top tip: Quit treating your customers like a huge bother and maybe your sales will improve.

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★ 1

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★ 4

It's McDonald's... Order was right too

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★ 4

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★ 5

Robert makes it such a nice place to be.

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★ 5

Excellant food and Great service!

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★ 2

Mobile app said food sold be delivered on 2 to 5 minutes. Actually took 18. Would have been so much faster to go through the drive up.

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★ 3

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★ 5

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★ 5

Súper bien muy bien servicio súper rápido

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★ 5

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★ 1

WHERES.MY.SAUCE??

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★ 5

Awesome fast service for breakfast this morning. I have to put my service score down ... in the last 4 door dash orders, I am yet to receive any sweet n sour sauce. Un happy

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★ 4

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★ 2

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★ 1

Ordered food and had to pull to slot 7 eventually brought my food out and gave me wrong order so I took it in they said they can't make make my order since it's lunch when it was like 2 minutes past breakfast when they are the ones who gave me the wrong order but I have to bite the bullet and not get my stuff cuz they messed up horrible service and horrible workers and won't admit they are wrong and fix there mistakes

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★ 1

Workers talking while I’m in line messed up my order by focusing on a conversation. Put me in slot 7 brought me out the wrong order went in and told them and took the food in and they told me they couldn’t make it because it was after 11am and they stopped breakfast but they were the ones who gave me a completely wrong order and they wouldn’t give me my full refund when I returned all the food

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★ 2

Very disappointed, food was wrong the 1st time, the the replacement was cold, kids behind the counter was more interested in their phones then the customer

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★ 1

Did you know each individually owned franchise can set their own prices, they are not controlled by a corporate owned location?
$2.50 for a hashbrown is ludacrist!
I was so happy when they had a 2/$2.50 (sausage muffin or biscuit & hash brown )special now it's gone.
BRING IT BACKKKK! Bring it back!

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★ 4

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★ 2

The kiddos absolutely love McDonalds, and we usually have a good experience. Sad to say, our McDonald's here in Monroe has had multiple bad and unprofessional experiences for us all. We continue to be caring and patient to support this business, whereas we find it not worth all of the unacceptable occurrences.

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★ 4

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★ 1

Ordered a simple 1/4 lb with cheese. Sandwich only. $7.49 + tax.
It was horrible. The beef patty wasn't even 1/8" thick, overcooked and burned. This Monroe McDonald's has to be the worst McDonald's I have ever eaten at. Unbelievably bad. I can't tell you how many times I have ordered at the drive-thru only to have the order wrong, no napkins, no straw for drinks, etc. Inside, tables are dirty.

The owners should be ashamed.

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★ 5

Got a Bacon egg and cheese buscuit, tasted great and more flavorful than some I've had at other locations of McDonalds

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★ 5

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★ 1

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★ 2

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★ 4

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★ 1

My usual order isn’t too complicated. I get a Deluxe Quarter Poinder (the one with lettuce and tomatoes), and nine times out of ten I end up with a plain regular Quarter Pounder. They really need to start checking the orders twice before they go out because it’s getting ridiculous.

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★ 5

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★ 4

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★ 3

Food is at always fresh.

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★ 3

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★ 3

This McDonald’s continuously looks like they employ people who do not want to work here. They are goofing off behind the counter look absolutely depressed.

Drive through orders are constantly wrong-make sure you check your order before leaving the window. One time I had an employee get angry with me because I pulled forward after being told to do so as I had an app order, and he snipped at me “who told you to pull forward??” I told him I was told at the drive through screen, to which he opened a door and screamed at a co-worker for telling me to pull forward.
Service is incredibly slow. Simple special requests (like hold the ketchup, add Mayo) are routinely missed. The kids area is routinely unclean, especially the bathroom.

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★ 4

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★ 2

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★ 3

Ordered a biscuit with egg and bacon. No bacon no cheese. Where's the double check before the sandwich is wrapped? 11/10/23 update - gave me the wrong order. Fod was good and hot but I didn't order the McNuggets or the Large fries 🍟. I could see the window operator did not even look into the bag before giving the order to me.

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★ 5

It was a good place to go to

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★ 1

Charged for large,no lg cups.Hashbrowns so greasy dripping from sleeve.Ask for straw pointed to no straws.Order was in correct,shorted.Terrible Mc donalds,chaos no organization.Stay away

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 2

This is what I got for a steak,egg,cheese bagel! Cold, 2 pieces of bacon..I think
Waited 8 mins
Drove 15 miles back to get correct sandwich. They wouldn't even looked it when I tried to show employees

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★ 5

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★ 3

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★ 4

It’s a McDonalds; low expectations are needed anyway. But it’s clean and it does the job.

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★ 5

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★ 4

Typical McDonald's. Food was average and the service was adequate.

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★ 2

The tables were all dirty in the play area. The drink counter was a mess, an most of the other tables were not cleaned. Are fries were way past serving am sure there 7 minutes were up!!! You ask why didn't you take your food back. You could tell the help really didn't give a ratsa--. This was about 7pm. Really I would not care to go back. Stopped 1 morning for coffee it was so strong I didn't even drink it. You have to let the whole pot of coffee fill. Am sure that didnot happen. Best coffee in town once upon a time!

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★ 1

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★ 1

Ordered a single patty bacon cheeseburger - got home and opened a bacon and cheese sandwich - NO BURGER was in bun!

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★ 4

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★ 1

Went in to get breakfast to go on Saturday 7/15. Nothing complicated. No special requests. Three steak muffin meals, a sausage biscuit and some burritos. $31 bucks.

31. That's the interesting number. Because that's also how long the order took to be made in its entirety. The order processed at 9: 26am and I received it at 9:57am. All sandwiches and hash browns were cold, poorly constructed soppy messes with two bagels being so overly bagel sauced that the ingredients slid apart. Those two were also missing the egg they were supposed to have. One piece of steak was also not fully cooked. The iced mocha coffee was also made wrong.

In fairness I did receive a couple coupons for free meals. But this was by far my worst Monroe McDs experience.

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★ 3

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★ 3

They have a hard time getting food correct

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★ 5

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★ 5

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★ 4

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★ 5

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★ 2

I dont know even were I should start. Im a faithful customer, everytime i place an order , its always wrong.

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★ 1

We ordered on the app for curbside pick up it took almost 20 minets and when my finances food came out it had the paper used to keep the RAW MEAT separated in his sandwich. If you want slow service and high chance of food poisoning this is the perfect place.

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★ 5

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★ 1

They are great and fast with drive through, they ignore any customers inside

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★ 3

It would be higher if the last 4 times hey didn't have apple pies

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★ 1

If I could give zero stars, I would. They never have ice cream or shakes available and when they do they give them to you melted or mixed with another flavor. Their food is absolutely disgusting and the workers are extremely rude.

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★ 3

some of the employees are rude. ruins the atmosphere. additionally, I often come in and order just coffee. having to wait 5 minutes for a cup of coffee is not good customer service

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★ 5

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★ 5

Definitely the nicest McDonald's I've ever ate at...a guy was cleaning constantly...workers super nice...wish all fast food places were this well run....kudos to the owner...

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★ 3

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★ 2

Unfortunately they get my order wrong at least 50% of the time. Even the ladies at the pay window say, "good luck this time". Even they know. They need better training. The ones making the food don't actually read the order coming thru. The only benefit of ordering thru the drive thru is that it's a surprise to me what sandwich I'm going to get each time. I have talked to them many times & Nothing seams to change.

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★ 5

The drive-thru employees are always very pleasant and polite. I really appreciate that.

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★ 4

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★ 5

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★ 1

Everyone yelling they didn't know what they were doing let me coffee sit for 12 minutes before giving it to me order took about 30 minutes to complete with 2 drinks and a medium fry manager very mean and dosent know how to treat his customers well workers nit trained well at all.

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★ 4

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★ 3

Typical mcd food. Friendly staff, helpful, and the order came out right; rare nowadays.

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★ 5

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★ 5

Friendly fast and efficient

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★ 4

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★ 2

Bathrooms were dirty, and the floors in the lobby were nasty looked and felt like they were mopped with soda water. Half the chairs were missing, so seating was limited. One sandwich was shimmy with grease and condiments everywhere, and the other was so dry our fries were ok but super salty. This store has gone south quickly within the last 6 months. It's horrible to say a few years ago this store was so much better.

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★ 4

Neat and clean and quick service

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★ 4

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★ 5

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★ 3

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★ 4

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★ 3

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★ 4

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★ 1

Always some thing wrong with order's

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★ 3

Hmmm, it was very gross inside. Food mess on the floors, counters, and tables. The ketchup dispenser was caked with yuck. On top of that charged me more and got my kid's happy meal wrong. Marshall was great though. Only employee that helped. He was wearing a safety vest as well. He needs a raise.

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★ 4

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★ 2

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