★ 1

Bad Bad Bad Bad Bad Bad Bad Bad food

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★ 1

I ordered no ice and they gave me this

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★ 5

The manager was busting her ass trying to work the kitchen by herself, appreciate the couple of other staff working with her. It was really slow but apparently it was just Aniya in the kitchen!! There was many people inside and all we could see is the manager Aniya full blown crying while trying to make food and take orders! This manager definitely needs a promotion!!

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★ 1

Waited 20 minutes in drive thru starting at 10 am was being told to hang on every 5 minutes then at 1023 was told were not serving breakfast anymore. Absolutely worst mcdonalds just go to the one in stevens point or by walmart. This one loves wasting your time. Always super slow getting your food ready always makes you pull forward even if just for 1 burger. I CANT STRESS ENOUGH TO AVOID THIS PLACE

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★ 1

I ordered and when about to pay, I was told to park at 2nd window. I pull up to the window with the number 2 on it. Unbeknownst to me, they meant the pick up window. So I sat at the number 2 window for maybe 5-7 minutes before walking in and asking what’s wrong. I was told they thought I left so they canceled the order. I said I pulled to the window. They said it was the wrong window and I ask if anyone was capable of looking outside and he said no one had. I pointed to the spot I was still parked in. He re entered the order in the computer and gave me my bags and drinks. My fries were cold so he gave new ones. Then I realized I was missing my daughter’s food and I called and he said they would mail me some coupons. I asked for a partial refund and he said they don’t do that it would only be full refund IF I CAME BACK AND SHOWED RECEIPT. I am not getting off the freeway to go back and then back on freeway. So we stopped a few exits down to get my daughter her meal. The guys fix was an apology and sending a few coupons in the mail to the address I gave. Glad I will never get a wrong order from this location again.

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★ 3

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★ 1

Got my order wrong 6 times in a row. I'm sick of complaining for better training.

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★ 4

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★ 5

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★ 5

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★ 1

almost every time I go to this one I get the wrong food I should have learned to check the food but I always wanna give them a chance the screw up

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★ 4

Did not eat inside

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★ 5

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★ 5

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★ 5

Very clean

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★ 1

I ordered a 2 cheeseburger meal with only pickes and onions at the drive through. I verified my order when I paid for it. When I finally received it after 2 other people behind me got their order 1 of my burgers was wrong. I drove around and told the girl nicely at this point that one of my burgers was wrong. I was informed that I would have to go inside and in a very snotty tone I hope you ha e your receipt. Now I probably wasn't so nice and told her yes I have my receipt but no O won't be coming inside but I also will not be coming back to that location.

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★ 5

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★ 5

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★ 3

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★ 1

I ordered the hot cakes with an extra hash brown and they didn’t even give me one of the hashbrowns scammers lol

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★ 4

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★ 5

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★ 3

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★ 1

Their general manager doesn't know how to handle customers and complaints. The other supervisor Maddy is just rude and nasty like you guys made a cheese burger WITHOUT the bun and then get mad because I'm not being rude enough. Get out of here! Neither one of those 2 deserve their jobs I see why the place has gone down hill so fast. They don't even know how to have a serious conversation or simply apologize instead they started calling ME names! I have kids that work in restaurants I know mistakes happen but they also need to be made aware of their mistakes or they'll never learn. So I stopped in to talk to Crystal the GM in person and she couldn't even carry on a conversation without getting upset and telling me that I was lying what do I want to happen?? Lol wow ok this is the GM talking I hope someone does something fast, in March this McDonald's had 18 violations downhill is much to simple of a statement!

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★ 4

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★ 1

They refused to give me my doordash order because I was timing their service. A wild eyed manager with a nose ring practically threw me out of the store. Again, because I had a timer on my phone. I told her it was for accountability and she just kept threatening to take me off the order. So I said that she could do whatever she had to do; because she was getting in my face, about a timer.

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★ 2

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★ 2

Not what it used to be. Seemed as if they were purposefully not taking orders. Me and the guy infront of me sat at speaker for 10 minutes each. Also got my order wrong.

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★ 5

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★ 1

Forgot our large fries, turned around and got them. Was not mad at first but then as we got on the road again we noticed they put Mac sauce on our regular cheeseburger. So had to turn around once again. The manager was so rude and impolite about the situation so never going back to this establishment again. Enough said!

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★ 3

Once in a while the wait is a little long when they are not busy, but otherwise it was McDonald's not much more can I say.

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★ 5

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★ 4

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★ 1

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★ 1

Took 20 minutes. Cold gross fries. Cold quarter pound cheese burger. This place sucks. Threw the food in the garbage. Are you kidding me? I wait and my food sucks. Unreal.

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★ 1

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★ 1

It's been a whole year of this McDonald's not improving, it is not acceptable to have to wait for 30 minutes in the drive-through while getting told "just a moment". This McDonald's isn't fast-food, it is extremely-slow-food and in the end you get something mediocre.

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★ 1

This drive thru is guaranteed to take at least 10 minutes of your day as then never have the food ready to go. Today, they had us sitting there for 20 minutes and forgot part of our order. Upon returning to ask for my missing item, I explained we had been in the drive through for 20 minutes, surely that was enough time to make sure our 5 items were in the bag? Someone started yelling about the missing sandwich, I was handed a cold sandwich and sent on my way. I used to like this Mcds but today’s service was unacceptable.

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★ 5

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★ 1

The food was cold only got 1 sauce cup the place is messy and the food made me puke

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★ 5

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★ 1

Horrible management here. Would not recommend you come here.

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★ 1

I don’t understand why you work at McDonald’s and get an attitude when YOU get MY order wrong…

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★ 1

Paid $3.30 of my hard earned money for a drink that wasnt even filled all the way):

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★ 1

All around bad experience go to the drive through and got told to wait as the other lane took 3 other orders then got told to wait longer because the kitchen needed to catch up went and paid for my food and never got a receipt then wait even long to get the food which was burnt in total waited 30 minutes at that point just make the drive to cross roads and get better service and food

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★ 4

It's a McDonald's.

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★ 4

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★ 4

This location is better than waupaca

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★ 2

The slowest fast food I've ever had. They forget things in your order and ignore you when you tell them so you have to go back through the drive thru to get it. Order one item and have to wait 10 minutes for it with a screaming baby in the car. If you go inside, your food is so slow and just sits at the counter and they dont bring it to you for so long your food is cold. We also found cat hair in our nugget

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★ 1

Always getting nasty old food and never getting the right order. Overall bad service and experience

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★ 1

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★ 1

Every time I order on the app, I order way ahead of time and I’m still sitting in the lane for 15 to 20 minutes. The last few times my fries have been cold and not been filled up as well as fries or other items completely missing. I complained to McDonald’s corporate numerous times, but nobody does anything about it so they clearly don’t care that they’re messing up people’s orders and having people sitting and waiting for long periods of time.

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★ 4

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★ 4

We ordered on the app and we still had to wait for our food

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★ 4

Nice stop

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★ 1

15+ minutes for two single cheeseburgers and a fry is absolutely wild, like you should actually get a medal for being that bad

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★ 1

Rude manager got a big mac with no sauce or meat on top bun!

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★ 1

Managers are awful and lie to minors about call in, discount and requesting off policies along with breaking HIPPA. This location needs mature management if they are supervising minors.

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★ 4

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★ 5

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★ 2

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★ 1

Went to this McDonald’s to get two meals, got home with one meal, again. Unfortunately this is a reoccurring thing at this location.

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★ 1

Worst iced coffee I have ever gotten and when I said to the guy at the window that it didn't even look right, he told me to have a good day and closed the window.

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★ 3

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★ 1

I have been buying 2 bags of ice once a week for over 30 years. I always go thru the drive thru, order, pay and they give it to me thru the 2nd window. Sounds easy, right?
Well… tonight I pull in the drive thru, placed my order and was told I couldn’t get ice thru the drive thru and that I would have to come in if I wanted it. ??? I told the young man at the window I’ve never been told that before. For over 30 years I’ve ordered McDonald’s ice in various stores across America. This is the first time I was told they couldn’t hand it to me thru the window! Well McDonalds, tonight was the very last time I Patron your store! I will never, ever patron your company ever again. Culver’s is now my happy place.!!

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 1

Eggs in my sandwich were literally GREEN!!!!!!
DISGUSTING!!!!!!!

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★ 3

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★ 1

The worst McDonald's. avoid it. your food is either cold or you'll be missing half your order and the staff isn't nice about it.

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★ 3

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★ 4

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★ 1

Worst McDonald's ever. Been there a couple of times and they are terribly slow. Place is messy and some things by the drinks were empty.

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★ 4

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★ 4

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★ 5

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★ 5

I love it McDonald's easy way to order go or inside that nice place.

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★ 4

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★ 2

They pull you forward for almost everything now I assume to cheat their window times because why are you pulling me forward for a coffee while no one else is here, and recently their fries have come out like inedible cardboard like they are serving old fries over the past month id say weve gone 4 times and weve gotten nasty fries. The coffees are never ever consistent. Its gone down hill here majorly and quickly

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★ 1

When I pulled up to the payment window to pay for 2 drinks, it was 4:09 p.m. I was the only car in the line. I moved forward to the collection window, and NO ONE was there! In fact, I could see 4 different employees in there, but they ignored the window. I honked a half-dozen times to no avail. Finally, after SIX minutes, someone came to the window, and then he got our order made. I took our drinks without trying mine. BIG mistake! Instead of Unsweet tea, I got SWEET tea! YUCK! I'm so disappointed!

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★ 1

Food was cold. Workers not very friendly. Dirty tables. Soda station was filthy.

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★ 1

The food was cold got wrong sandwiches the tables were dirty the soda station was filthy thecworkers were not very friendly and didn't know what they were doing

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★ 5

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★ 1

Takes way too long and is often not correct or doesn't taste right.

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★ 5

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★ 4

It's McDonald's not much more to say foods alright prices could be lower but can say that about anywhere nowadays.

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★ 4

I get what I order and it is almost always great. When I want something customized, it generally hits the mark. This is a good McDonald's to stop at, but also be a curtious customer, they do get really busy at times.

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★ 1

Rude employees, extremely slow service , & always seem to mess up the orders .

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★ 1

I ordered a $5 meal and asked for a McChicken burger and they gave me a McSingle Burger a single patty burger, Not A McDouble, and they forgot my Soda that came with the meal

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★ 5

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★ 3

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★ 4

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★ 3

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★ 5

the service here was stellar! i had a fantabulous time at McDonald's. my triple cheeseburger was the best triple cheeseburger i have ever had in my time on earth. the workers complimented my outfit and parked my car for me. the drive thru was on fire (like actually), but the smoke smell fit with the atmosphere. i was actually visited by ronald mcdonald himself and he kissed me after i received my order. 10/10

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★ 1

Waited 21 minutes for 2 cheeseburgers, and had to leave without my food. Predictably, they're very sorry, but no accountability for why the very bane of their existence, takes longer than 21 minutes to make. Meanwhile, every single other car is served at the window and leaves. Just MY cheeseburgers take 21+ minutes apparently. 🗑

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★ 1

In google it said it closes at 10 i went and it was closed its bearly 9:16 not even close to 10

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★ 2

why did you close down I went there yesterday

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★ 2

Very small portions of French fries today

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★ 5

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★ 3

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★ 4

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★ 5

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★ 4

Person was rude

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★ 3

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★ 2

Hamburgers are not the same as they use to be

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★ 2

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★ 4

Same place different location

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★ 3

The food was definitely not hot and the hash browns were soggy and super greasy. This was the worst breakfast ever.

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★ 1

My kids hamburgers are literally squashed and barely any ketchup, just plain dry. Fries are cold. Ordered 2 drinks and had to ask for straws. Probably a rough night for them but it doesn’t explain the squashed burgers 🤷🏻‍♀️

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★ 4

Typical McDonald's. Great service and nice clean restaurant.

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★ 5

Friendly and helpful employees. Hot food

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★ 1

Line in drive thru was some m wait was Over 12 minutes

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★ 1

Food sucks morning and night. Dry hard old nasty. Will never eat here again.

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★ 5

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★ 1

The food was was cold and it sucked

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★ 1

Absolutely terrible, we will never go back!
Big Mac hamburger patties were paper thin and burnt dried out on one side. Must have been setting in a warmer bin for a bit! I normally don't fill out surveys but felt I had to share my experience.

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★ 1

I visited today to get breakfast. I went inside because the drive thru line was long. The lady at the front counter was struggling with everyone’s order so I went to the self kiosks instead. I got my order to go and when I got home I ordered a big breakfast with hot cakes. I opened up the bag and it didn’t have hot cakes but it had the syrup so that was nice I guess. It also didn’t have any silverware or jelly or salt for my big breakfast. So I drove back to the restaurant and told them what I was missing and they gave me some pancakes that were for someone else and silverware with no salt or jelly but I figured I was going home so I would just be done. But the worst part of all is when I finally had all my food and made it home after two trips all my food was cold. Moral of the story don’t leave this McDonald’s unless you check everything over very well because they are most likely gonna screw it up. This is not the first time they have screwed up my order as well

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★ 1

They did not give us 3 of the McChickens I ordered and when I tried to ask for an employee to talk to or call, the employees on shift laughed and thought it was a game. An employee came outside and when I spoke to her, she ran and had another employee open the door to laugh at me. I'm disgusted with this McDonalds and how these young employees act.

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★ 2

They're not friendly there. The food is sloppy and not well put together. The fries are always cold and taste old. Their drinks are really watered down.

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★ 4

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★ 1

Manager canceled my order bc "she's the manager" and it was 5 min after the menu exchange. Even tho I ordered over 15 min prior.

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★ 5

It was mc Donald's

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★ 4

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★ 4

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★ 1

Waited 25 minutes for drive through, not even busy, not an advisable stop on a road trip.

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★ 5

Stop in for a quick bite to eat on the way threw this town good hot food and fries were really good not stale tasting

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★ 2

McDonalds are ridiculously expensive now. I stopped by because I was on my motorcycle and I wanted to wait till the sun came up and a breakfast sandwich meal is eight or nine dollars.

I had hotcakes and coffee it was $5.15. And that’s with the senior discount. The pancakes were about 5 inches wide, three of them probably cost them $.40 to make. them. The restaurant was empty and I could see why.

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★ 3

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★ 5

Very efficient even during busy times.

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★ 4

Always a decent McDonald's to go to

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★ 5

Yum

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★ 5

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★ 3

At least they are consistent in their products. Big Mac in Stevens Point is very close to the same in Orlando or LA and that speaks volumes about their training and products. Many fast food restaurants can not claim that. They just need to add a few new items on their menu.

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★ 1

Waited 20 minutes for drive up with only 3 cars there.

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★ 4

Did drive thru and it was speedy . The Grandkids were very happy.

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★ 1

Purchased my order through drive-thru today (09/08/2023) and found a piece of hair in my mcdouble!

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★ 5

Great place to stop for a quick bite to eat before heading out again

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★ 3

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★ 1

I’ve recently moved and started a new job, I have came here few times the service sucks. The food is gross even for McDonald’s and today I had to wait for a drink and two hash browns for 8 minutes while at window. Nobody took my money even at that point. The drive through window alone had so many finger prints there is no way there washing things down. I guess my point is nobody needs McDonald’s in there life we choose to eat there…………. Hopefully you can figure that out

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★ 5

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★ 3

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★ 5

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★ 5

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★ 1

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★ 1

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★ 3

A place to fed the grandkids. Otherwise don't go there

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★ 4

Hamburger place. What can I say?

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★ 5

Another perfect Sausage, egg and cheese McMuffin!

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★ 5

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★ 1

This McDonald's is closed down so there is nobody able to walk here ,they will mess with your order anyway they can to mess u up . They only are nice and open once they here the bosses are coming

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★ 5

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★ 1

Food not done as ordered , had to wait 15 minutes to get order taken , then asked for fresh fries no salt and they were over cooked and salted. !!! Dissapointed !!!

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★ 5

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★ 5

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★ 5

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★ 2

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★ 3

It is what it is. It's fast food, there's typically teenagers working and it's their first job so they're learning, you can't blame them for that. You do have to check your food every time you get it if you do drive through because there is always a 50% chance that they will miss an order of fries or skip giving you the sauce but they always kindly give it to you when you let them know they forgot. You get what you pay for and you're demanding fast food, you can't really expect high quality.

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★ 2

I have come here multiple times in the morning for the drive thru to be empty. Regardless of the reason, their morning staff is very unreliable. You can count on waiting for your food.

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★ 5

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★ 2

35 min wait for an 8$ order. At 820 pm

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★ 5

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★ 3

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★ 2

Was locked out of going in at 6pm had to do drive threw and was told to wait to make fresh fries. But when it showed up it was the wrong order. So unimpressed and over there not caring about the customer

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★ 4

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★ 5

Good food as usual.

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★ 5

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★ 5

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★ 5

Definitely delicious

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★ 1

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★ 5

Great service, Anthony was very friendly and helpful.

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★ 5

Anthony was very polite and respectful

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★ 5

Anthony provided excellent service

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★ 4

McDonald's is McDonald's enuf said

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★ 4

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★ 5

Love the Steak Egg and cheese Bagels

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★ 4

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★ 3

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★ 1

Would give no stars but is not an option. Middle of lunch on a Sunday, and the lobby is closed.... Seriously? My friends and I enjoy sitting and eating our meal while it's hot (well, hot for this McDonald's anyway) and this location repeatedly has its lobby closed during business hours.

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★ 5

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★ 4

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★ 1

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★ 1

Just a sad mcdonalds you can tell alot of the employees don't really care. I got a big Mac an the meat was so old it was hard I couldn't even eat it.

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★ 1

This McDonald's seemingly never has trained staff.

The food always takes ages to arrive (if they even remember that you ordered anything to begin with) and after having waiting upwards of 20 minutes for "fast food" it comes cold, soggy and poorly made.

Drive 4 more minutes down the road to Culver's to get palatable food.

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★ 4

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★ 5

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★ 4

Good chicken sandwiches. Great French Fries.

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★ 5

Fast, fresh food! I'm a fan of the steak, egg and cheese bagel glad they brought it back.

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★ 4

Order was quick at drive thru. They forgot all of our sauces though.

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★ 3

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★ 3

Forgot my son's food.

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★ 4

Good food, great customer service. Prices are a bit expensive now for what you get

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★ 5

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★ 5

I ordered online then showed up with my code. Everything was there.

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★ 5

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★ 4

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★ 3

Female manager was very loud and you can hear her screaming out loud as we ate in the dining area. Tables were dirty and food not swept off floor.

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★ 1

Ordered two McDoubles and both of them were a complete mess with ketchup all over, and were ICE cold….I normally never complain but this was bad enough for me to leave a negative review

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