★ 5

This McDonald’s is absolutely amazing! I wanted to fill out the survey but didn’t have the code but I want to shout out the employee Kelly who did an excellent job! She really went above and beyond!

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★ 5

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★ 1

Avoid this McDonald's. They are slow and will get your order wrong often.

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★ 5

This McDonald’s is great. Food is usually good-as far as Mc’y D’s goes and whoever the manager was tonight (8/20) was great. You know what you did and thank you!

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★ 5

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★ 3

Just stopped through the drive thru quick before work and got a sausage, egg and cheese mcmuffin meal and they didn't have any of the Hi C and my sandwich was pretty burnt on the outside.

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★ 3

It's not bad....sometimes counter customer service is slow

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★ 5

the manager, Joe (?), handled a very busy stressful lunch crowd and malfunctioning coffee machine very well. the wait was frustrating for everyone - but their concern and kindness was real. ty

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★ 3

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★ 4

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★ 4

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★ 5

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★ 1

The manager at the Port Washington McDonald's was very rude to all of her employees and had horrible communication skills not very polite at all

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★ 1

I ordered a steak and egg bagel, the bagel was so hard I could barely chew it, plus there were no onions. Completely crap

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★ 5

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★ 1

Mornings are horrible. No one is there doing anything. I ordered and waited 10min and no one came to the window for me and 2 others that already ordered

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★ 1

Drive thru experience was terrible. Food was subpar. Carmel mocha tasted stale. Zero stars, will not ever go back.

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★ 1

Witnessed an employee stepping on a customers food before putting it in the bag to give to the drive thru. My meal was also horrible. Don’t eat at this store.

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★ 4

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★ 3

I’m a big fan of mc donald’s, and obviously know that it’s meant to be a grab and go kind of thing. I usually have a good experience at mc donald’s though. This store has let me down consistently unfortunately. The people who work at the store seem nice, but have absolutely 0 drive in service.

In a packed drive through, missing items are understandable, However, this location is always slow or empty. 3 Times in a row I have had items missing, and soggy/seemingly old and left out food totaling in over 25$. I’m extremely disappointed about having food left out of the bag, especially considering that the menu prices are alot higher in today’s age. I’m pretty well off, and lucky that I’m financially sound, But imagine if you are leaving items out of a persons bag who relies on your store for their meals. How sad is that situation? At your store, I’m sure it happens.

I called about having my 8$ bagel sandwich missing from my bag the other day, and the kind lady said that I could have a coupon towards my next order. Never got it, and they continued to mess up the next few orders I placed.

This is the closest mc donald’s to my house, and I’d appreciate it if any manager or general manager assigned to this store would take a step back and realize that quality is more important than fast drive through times. General manager, this isn’t on your employees, this is on your absolutely terrible leadership. Do better.

During slow periods, cook the food to order. It goes a long way for customers who are expecting something tasty, rather than a sloppily pre made big mac that may not even make it to the bag. Nobody wants a lukewarm sloppy burger.

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★ 1

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★ 1

Slow service cold food hs kids just fing around and vaping behind the counter.

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★ 1

Where is the rest of my breakfast?
Drive through order, nothing like advertised.

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★ 5

I hope McDonald’s eventually hires enough workers. I know how challenging it is now with staffing shortages.
The manager was very friendly and kind during my visit.

It was a very busy time, and despite the stress fast food workers face—studies show over 80% report feeling burnt out due to high pressure and demanding conditions—she handled it like a true pro, staying calm, cool, and collected without losing her professionalism. From professional experience, I’ve seen how all corporations try to do as much as they can with the least amount of staff possible, which takes a real toll on human beings.

I wish her much success, happiness, and a great life ahead!

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★ 1

Went through drive thru around noonish, waited 14 minutes for an iced coffee because instead of pulling the customer at the window to park, they sat at the window with their issues, making everyone behind them wait. Horrible drive thru experience!

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★ 1

The cooks laugh with their friends while on the clock very very unprofessional especially when they make the food wrong

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★ 5

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★ 2

Waited in line for 15 mins just to discover we had to come in. Tried ordering on the screen which took my coupon code then still charged full price. Never again

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★ 4

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★ 5

You get what you pay for.

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★ 5

Very nice to visit for an hoir or a day.

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★ 3

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★ 5

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★ 5

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★ 1

So when and why did you get rid of the 20 pc special on Mondays for $5? The person in the drive thru said there isn't a button for it anymore and they got rid of it months ago...but it was just last week Monday I got the deal???

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★ 1

No icecreame

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★ 5

Everybody there has always been very nice.

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★ 1

Over the last several years this location has gone downhill severely. Lately the only thing I could count on being decent was a steak bagel. Well, that was until this morning when they succeeded in lazily preparing that as well. Raw everything but at least the chewy piece of steak must have been microwaved for 20 seconds. Raw onions and no bagel sauce. Was down to the last thing I’d order on occasion and now I’m completely done.
Drive through people rarely smile and are pleasant, they act like you’re bothering them with your order.
If I were Killian’s, I would put more effort into being in the stores and getting the standards back up. But….things I’ve heard about Killian’s aren’t good either, so I guess it makes sense.

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★ 5

Tonight i had a great experience with a fine young professional gentleman in the drive thru. I dont recall his name but his parents should be proud. Keep up the good work and keep training your youth to be fine young men. Thanks Again!!!

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★ 5

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★ 5

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★ 1

Worst experience ever at a McDonald’s. Order not accurate. They had people waiting 20 mins for their food and still couldn’t get it right

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★ 1

I waited fifteen minutes to pick up a mobile order when the drive thru was dead. No communication from the employee who just left the window open and walked away. No sense of urgency at all. Only reason I didn’t drive away is no refunds from the mobile app.

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★ 3

It's McDonald 😂

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★ 5

I recently ordered a large soda and an amazing meal, which was absolutely delicious—all thanks to the hard work of Vera. She made everything easy and straightforward. I received my food in a timely manner, with zero issues. Vera is an outstanding employee, and I truly hope she receives the promotion she deserves.

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★ 5

We have been regulars of this McDonald’s for many years and I have to say that the service is faster than it’s ever been and the staff is great! We love everyone, especially Tyler! He’s friendly and helpful and strikes up pleasant conversations with us while we wait for our food. He apologizes if there’s a mistake or if there’s a wait, which is hard to come by these days. We’re very happy with the service we get from everyone there and we will continue to visit. Thank you for your hard work!

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★ 5

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★ 1

I went through a he drive through and the associate working was not paying attention at all, asked for my order twice, then after handling my cash she ate a fry out of the container before putting it in my bag, and put an ice cube that fell on the counter into my drink with her bare hands that had just been handling my money and eating my fries, it was absolutely disgusting. When I asked old her that’s something she shouldn’t do I was given attitude. I’m pretty upset with how things are being handled at this location.

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★ 2

Went through drive thru and ordered a sausage biscuit and steak bagel(both meals) and was told to pull forward. We sat 20 minutes and had to go inside to get our food. Several cars went through behind us. Normally I wouldn't review a bad one, but this has been happen several times for us at this location. Last time it was the breakfast burritos and only got 1 in the bag. Very disappointed.

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★ 1

Went through the drive thru and ordered a #7 with a small OJ. They took forever to get up to me and then forgot the hash brown. The "burritos" looked like they took the ingredients for one and spread them across 2. They were less than 3/8" thick. Seriously. They were poorly wrapped and poorly wrapped in the paper as well. Practically fell out of the wrapping. Tasted mediocre at best. Really poor service this morning on 11-7-24. Spent $8.64and got $2 worth of food. Complete rip off.

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★ 2

If you’re gonna take forever at least make sure the dining area + bathrooms are clean

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★ 1

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★ 5

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★ 1

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★ 1

This McDonald's is absolutely horrible in either going inside to order to going through the so called drive thru. You go inside nobody wants to take your order. So called workers , mostly kids aren't even working. Horsing around in back to even eating the food and paying more attention to their phones. In the drive tru yesterday , say in line for over 10 minutes and there wasn't any other customers there except the ones behind me. What was going on was 2 employees over by the dumpsters screwing around the entire time I sat in the drive thru line getting no service. On more than one occasion I just left and went somewhere else for food. They won't be seeing me or anyone of my family members again. I will also be not recommending this place to anyone I know, family members, friends, and even strangers!

So in regards to the response, if you really do value all customers opinions, loyalty to your establishment , then why don't you do something about it? My complaint is clearly not the only one, all most of the reviews on here are of the same problem for quite awhile now and nothing has changed! All I see and others is a clear lack of regards to any service problems at your establishment!

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★ 1

Disappointing, I expected this to be one of the better McDonald’s in the area, but it’s not. My experience here was a bit surprising so I decided to leave a review.
At this moment its a beautiful 75 degree fall Friday evening and people are out and about and driving around.
And the Ice cream machine is Down for Cleaning and routine maintenance..?
(As I type this review I’m sitting in my car, near the drive thru order area. Every other order is for ice cream. I watch frustrated, disappointed look of potential customers as they drive away. Smh...)
Anyway, so I changed my order and then the teller lady started getting snarky. “You want what, lol?” She said. I repeated myself. “Are you sure, Lol.” She questioned me. “Yes” i stated. She continued, “So you literally just want...” “Yes please”, i interrupted. “Ooookkkaaayyy, lol”, she giggled.
(If anyone is curious what my super crazy order was it was just 2 cheeseburgers with extra pickle, no meat. That’s it. 🤷🏻‍♀️)
Because I don’t like eating fast food meat, I order the same few items whenever Im at a McDonald’s.
This was the first time a McDonald’s employee couldn’t wrap their head around my order.

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★ 1

Absolute garbage. Fries tasted like they were from yesterday. Crispy chicken was mushy on outside and rubbery. No one ever came to register so we ordered at kiosk. Should have left. There was a couple people waiting for food when we got there and still waiting when we left. Could hear manager trying to figure out why nothing was prepped. All the employees looked lost.

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★ 1

Do not sit there and tell me that this sounds made up when I have picture proof that we got an ice cream cone today with a separate wrapper inside of the cone. When I called, I was told they are individually wrapped. I said it could have happened where it was manufactured and he told me it’s not possible. Not possible that an ENTIRE cone wrapper was inside of this cone. I have no reason to lie and make up a story. What if my toddler would have ate this? And didn’t know? She could have choked. Anyone could have choked. I am disappointed in the attitude of the person who answered the phone. I felt belittled. I’m not an idiot and please show me how this was FAKED?!

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★ 1

I'm unsure why the service and food has gone downhill recently. Usually this location is spot on, but the last month or two has been horrible. We've had multiple orders where our breakfast sandwiches were missing the egg or cheese. The drive through is usually backed up and it takes upwards of 5 minutes for someone to finally come to the speaker. It's frustrating when your order is not right and finally this last time I drove back and requested an egg for my sandwich. Hopefully things start to improve soon.

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★ 3

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★ 4

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★ 5

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★ 3

No drink cup given, nobody at the counter, walked back and got my own. Would have liked some ketchup, but nobody at the counter. Fries were old and cold.

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★ 1

Was in the drive thru at 10:48pm and they took the car in front of me and it was 10:50pm and would not take my order! They close at 11:00pm! Poor customer service!

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★ 1

Pulled up to drive thru at 1:58 pm. After waiting behind two cars I was informed they were closed. I questioned being closed at 2 in the afternoon. He said there were multiple signs posted on the doors, I was in the drive thru which doesn’t do to much good as the door isn’t something I look at as pull up to the drive thru! I don’t set the bar to high when going to a McDonalds, but you have to be kidding me on this one! I think I may have learned my lesson about eating at a McDonalds after this one.

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★ 1

The drive thru was absolutely terrible it took forever to get through with nobody in line, never again

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★ 2

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★ 4

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★ 2

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★ 4

Ate in car 🚗

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★ 3

Received wrong order had to wait 15 mins.

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★ 2

Gave me the wrong sandwich

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★ 1

Worst McDonald experience ever - the kiosk didn’t work right and the staff was not helpful at all - took 15 minutes to get a simple order and they frankly didn’t care. If I hadn’t already paid - I would have just left.

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★ 3

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★ 5

Workers were very respectful and were very good at organizing the amount of busy customers. My food was perfect and made to order.

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★ 5

The service was great. Get Addi to work the register more!

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★ 5

The service from this addi girl was very nice she should work registers more. She always went above and beyond to get customers what they want like ketchup packets.

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★ 5

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★ 1

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★ 3

Counter service is terrible! Ppl are not trained, don't know what they're doing

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★ 4

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★ 5

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★ 5

No complaints

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★ 4

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★ 1

We opted to go inside to purchase a McFlurry as the drive thru was reasonably congested. In trying to place our order, we were faced with an incredibly rude server who informed us in no uncertain terms that there were no staff and we would have to wait like it or leave it. When the ice cream was presented, it was basically pushed towards us with disgust. I will never use this establishment again, and I would caution others. There are other McDonald's in the area ( Saukville) with better service

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★ 1

Took 15 minutes in drive thru to get a Cold Fish Sandwich and cold, lump greasy fries. $9.27 for this?
Disgusting

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★ 5

Colleen took the extra time to help my kids with their order and really went above and beyond, thanks for great service!!

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★ 4

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★ 3

Badaba bad

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★ 5

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★ 1

Service was good, but unfortunately, I believe I got food poisoning from this place. It was the last place I ate at, and since then, I've been experiencing some terrible stomach symptoms. I will not be eating at a McDonald's ever again.

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★ 3

Muy lento el servicio

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★ 5

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★ 4

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★ 3

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★ 5

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★ 3

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★ 5

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★ 4

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★ 5

Great service!

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★ 1

Came here on my lunch break, ordered two mcgriddles. There were no cars or customers when I arrived and the restaurant was fully staffed. After 25 minutes of waiting and watching 10 other cars order and get their food, I asked about mine. I was told they were out of the type of egg that goes on the mcgriddle, no apology for the wait and no option for a refund. I would’ve been fine going somehwere else but instead I waited and was ignored for 25 minutes, my whole lunch break. Don’t go here the employees are beyond incompetent.

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★ 1

Twice in a row they have canceled my pickup order. It’s literally just a coffee. Not to mention there was no one else in the drive through. Everyone is probably taking their business elsewhere too lol.

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★ 5

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★ 5

Good place with good people working there. Had a good experience personally. I frequent here alot after work. Foods always fresh.

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★ 5

I don't have to wait long, and the food is a treat to eatm

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★ 1

Shouldn't take 20 minutes to get 2 ice cream cones. The entry way smelled and there were dirty tables everywhere. There wasn't even anyone inside except us so the delay had zero excuse.

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★ 1

This is one of the worse MacDonalds!! The worse location ever.Almost all the time it is empty with no customers and to our last exsperience they Closed up and Locked the doors to customers and Only had drive through open they were understaffed again and this was in the afternoon on a weekend.We come from out of town so going inside for a hot fresh Lunch is a Joke!! Their food is old and cold and the managers are Rude with an attitude and they only have Drive through open....Closed this MacDonalds down it's not worth anyone's time!!

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★ 5

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★ 4

Usually pretty good as far as McDonald’s goes. Just be sure to check your order before you leave.

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★ 5

Just the best

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★ 5

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★ 1

The woman in drive-thru needs a major attitude adjustment and to learn how to interact with customers. My family ordered our food and while waiting at the pickup window, my husband asked for a few packets of ketchup. The woman responded with "you should of asked us before," and put ketchup on the counter by the soda machine and walked away. A young guy came to the window thinking we were the next customer and we said we were just waiting for ketchup. He looked puzzled and picked the packets up off the counter and gave them to us. Was it that hard to hand your customers some ketchup, lady? Service was terrible here; this employees attitude is why they can never keep workers. Unreal.

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★ 4

Always decent fries

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★ 1

This place could not even get 2 happy meals right, and when talking to the manager he didn’t even care, just got an attitude that I called to say my order was wrong, WORST MCDONALDS I HAVE EVER BEEN TOO!!!!!!

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★ 4

Food and service fantastic. Could use more signage.

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★ 1

Absolutely filthy. At 9am the bathroom was disgusting. The floors in the entire restaurant were sticky. Trash and food pieces on and under most tables. We ordered and then lost our appetite so we got a refund and left. This used to be a good location but it's absolutely disgusting now.

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★ 1

The one star is to much of rating every time the the soda fountain is down you have 3 flavors to choose from and the cashier are very rude never have smoothies or shakes

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★ 4

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★ 3

Out of Diet Coke? How is that even possible?

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★ 5

Great service and food was prepared well

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★ 1

Food was fine and the employees that were working did fine but at 7:00 AM the place looked disgusting. Clearly they have no routines or procedures for cleaning the store.

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★ 5

There is nothing better than FRESH, HOT McDonald's when that's what you need, and they delivered just that with a smile.
It isn't the closest location to me, but it's worth the extra drive for quality.
Thank you!

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★ 1

Literally waited for 20 minutes at counter, seen my food was made bagged ready to go.. I got served wrong food after waiting all that time! This location is a joke do not go.

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★ 2

Forgot the burger part of my cheeseburger. lol.

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★ 5

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★ 3

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★ 4

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★ 1

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★ 1

Typical McDonald's of you are lucky enough to show up when the staff are not out back having a smoke break or unexpectedly closed early, but if you are not lucky...

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★ 1

Not good! Ask for fresh double fish filet sandwich. And got single one. With old fish filet patty that was dried out.👎🏼

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★ 4

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★ 2

Very dirty lobby. Food was not the greatest at all. No ketchup in lobby and had to clean my own table. I never seen a McDonald's so empty and unsanitary.

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★ 2

BAD FOOD , GREAT SERVICE , DEAD ATMOSPHERE

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★ 1

I wish I could put 0 stars LITERALLY the worse McDonalds, horrible customer service.

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★ 1

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★ 5

Fast friendly staff!

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★ 5

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★ 4

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★ 1

A very bad experience. I ordered a Big Mac, the patties were overcooked and crispy. I ordered a double quarter pounder with cheese combo, there was only a single quarter pounder and the fries were old and cold. I ordered 10 mcnuggets, they were old and overcooked. My whole order was unfit for consumption. Maybe it was the fact that I ordered at 9pm, maybe the staff just wasn't in the mood to properly prepare the food, maybe the management tells them not to make fresh food after a certain time. Despite those possibilities, there should still be some requirement for quality in such an establishment.

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★ 2

Took 20 minutes in drive thru fir a cheeseburger, fries and chicken sandwich.

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★ 3

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★ 4

It's McDonald's, average experience.

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★ 1

I have finally lost all faith in this location. They disregard details in the food ordered.

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★ 3

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★ 4

It was good for a fast stop .

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★ 5

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★ 1

No ketchup = bad

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★ 4

Workers are very pleasant

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★ 5

Drive through was fine.

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★ 1

Went through the drive thru. Asked for a handle bag for the drinks for easy carrying, but was told they ran out of them…
Worst McDonald’s food I’ve had in a while. Fish filet sandwich was dark, hard to bite into. Hamburger was smooshed. Chicken nuggets were dry too. Drinks weren’t filled up. Only ok thing was the fries. Had to throw the majority of the food away
Should’ve went to the Saukville one instead

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★ 1

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★ 1

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★ 4

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★ 3

just ok

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★ 3

Only two people working, service very slow.

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★ 1

Horrible experience...almost 25 mins for couple of cups of coffee and a crispy chicken sandwich. Very disorganized operations...employees were polite but that was the highlight. Food was like warm, including the coffee! Should have gone somewhere else...

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★ 5

It's a mc Donald's. You know what your getting food wise. Staff seemed prompt and friendly even though it was mildly busy. Order was correct so not much else to say. Does have a mc play place.

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★ 1

Went there on Labor Day inside the guy at register needs either retraining or maybe listen. I ordered two large fry , cheeseburger and a hamburger which confused this guy. He asked what a hamburger was I told him a cheeseburger without cheese he seemed lost. I mean really you want 15 a hour to be that lost. Only went to McDonald’s cause Arbys was closed. Then get my order and it had two medium fries the girl corrected it , there is more but I just know basically ignore ALL McDonalds

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★ 3

McDonald's is never good, just convenient.

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★ 1

FILTHY!!

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★ 1

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★ 3

Very rude person in DT.

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★ 1

A few weeks ago I went through the drive through and after I was a block away, realized the boy didn't give me enough change back. I got ripped. And now today, drive through ordered 2 cheeseburgers, got a block away and no meat was on either bun. So had to go back and wait forever!!! I understand short staffed, but not cheating and not filling an order correctly.

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★ 1

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★ 4

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★ 5

Quick, order correct, food very good.

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★ 4

Quick service and the staff was friendly.

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★ 4

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★ 1

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★ 4

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★ 5

Everything was so hot and fresh.

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★ 4

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★ 1

This place can not be any slower. They had my order wrong even after I repeated my order twice. When they got my order, two mcchickens didn’t have anything on them. Meaning no lettuce, mayonnaise, ketchup etc. Employee don’t know how to work here. ( Bathroom mirror shows how dirty their “cleaning” is.)

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★ 5

Great McDonald's, very clean with a great staff.

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★ 1

The little blonde teenager working the drive thru needs an attitude adjustment. She could not have acted or looked more miserable and smug. I get that those jobs are stressful, but so the hell is mine believe that and I put on a smile regardless because it's called respect and common courtesy. I don't know what's going on with this world right now but I don't wanna be part of it.

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★ 3

Somehow lining up the circles of food on an egg McMuffin was too challenging.
Clean restaurant.

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★ 4

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★ 1

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★ 5

Quickly served and good food.

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★ 3

Horrible service.
Workers were sitting around on service production tables. Order was wrong.

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★ 5

Hot & Yummy for fast food. But I use the App. saves gas too..

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★ 4

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★ 1

Location was using staffing shortage to be closed at 8:15pm

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★ 4

Ok

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★ 3

Honestly, I don't do McDonald's but today I did. The door was locked so we didn't go in. I met my brother here today and thought it would be nice to go in and have a coffee together. I don't know if they let anyone in. Sent through the drive through and say in the car. Oh well.

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★ 1

Terrible service.

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★ 1

Burger was greasy

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★ 5

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★ 5

Clean with friendly staff. Great spot to take dog's out for a break.

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★ 2

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★ 1

The manager is a joke she lies to get workers in the door. And the teenage staff is useless

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★ 1

Our order was wrong, the gentleman before us had his order wrong. The crew yelling back and forth to each other dropping f bombs along the way . Once they started working and not yelling it was very good

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★ 5

Fast and friendly service.

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★ 5

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★ 1

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★ 5

Always enjoy the fish fillets here.

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★ 5

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★ 1

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★ 1

As a fellow fast food worker I can honestly say that they don't know fast food service.

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★ 1

Just passed through the drive thru about 20ish minutes ago. Receipt number #1593, one of our double cheese burgers was supposed to be no onion. We received a McDouble with onion instead. Tried to drive around to get the issue corrected and spent 8+ minutes being ignored in the drive thru, pre 11pm, both at the speaker box and the window. When we called, they ignored our call, we could hear them in the background when someone must have picked up the phone to stop it from ringing.

Finally a member of staff came to the window at 11:03pm after having to honk to get their attention, not classy we know, but when you place an order you expect it to be correct. We’ve all worked in the food service industry, both fast food and higher end restaurants, and this was a completely preventable bad experience.

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