★ 5

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★ 5

Friendly staff. Hot fresh food.

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★ 2

Long drive thru wait time.

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★ 5

Quick

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★ 5

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★ 5

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★ 5

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★ 1

Meat of unkown orgin no thanks. Shrinking size still full price . I havent went to McDs In 8 years id rather starve than take any risk of eating there ever. I just saw where they put fries on the groung the ants and flies were dead on the fries. Keep your Mc Ds i dont want it.

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★ 5

Just went through the drive-through and got a near perfect fillet fish the most crispiest, hot chicken nuggets in the world and two really good shakes. This McDonald’s is bomb.

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★ 4

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★ 5

Quick and friendly

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★ 5

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★ 4

Ice cream machine wasn't even broken LET'S GOOOO

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★ 5

Employees care here, you get hot fresh food every time.

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★ 5

It is one of the better McDonald's! I walked in to order takeout. It was nice and clean inside. The customer service was excellent! Food was good! Got it at reasonable time frame. Soda was excellent!

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★ 4

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★ 1

We were on the way to pickup a relative, but we ended up getting hungry. So, we decided to stop at this McDonald’s. At first, it was a nice place. Decorated nicely, and looked clean. We ordered the food, and it didn’t take too long honestly. My food was okay, but the others food was literally disfigured in a way. How do you even manage to make disfigured food? I thought it was a mistake until I saw the reviews with the same problems. We also had a nice attitude towards the worker at the cashier. She was giving attitude. My lemonade came out, but the others didn’t. Then another worker came to ask her, “Did you give them their cups?” She said “no, they walked away.” Mind you, we were right INFRONT of her. Maybe she was hallucinating, but I honestly got a bit bothered since I was right there. The atmosphere did not feel right. It felt very judgmental here. I do not recommend going here.

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★ 1

Rude employees , never seen McDonald rude employees like that before

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★ 3

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★ 5

The food was hot and fresh

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★ 4

My burger bun was a little hard but other then that is was good

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★ 4

Custom order was 100% correct! And food was hot and delicious! -1 star for Lobby being a waiting room no service at the register... short staffed. Thanks.

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★ 1

Literally the worst McDonalds location I’ve ever been to. Had to redirect service at least 4 times about what was missing from our order. Food was alright and seating was about what you’d expect (sticky).

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★ 4

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★ 5

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★ 3

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★ 1

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★ 5

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★ 3

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★ 4

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★ 1

I ordered 2 egg muffins with only egg cheese , tomato, lettuce and ketch up but ended up with bacon. 😩 why , why? Now i am hungry in the ware house no break fast. Please take a moment and listen to your costomers, i get it it is not your best job to work for a corporate fast food chain.

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★ 2

Flat burgers. Son felt sick and said water tasted weird after meal .

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★ 5

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★ 5

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★ 4

Slow and food was cold

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★ 5

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★ 5

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★ 2

Sitting in the driveway through now. extremely long wait times. talking 15 minutes+. I had to wait 5 minutes after the guy in front of me toneven give my order and the guy behind me left after I gave mine, rather than wait as long as me, as did the guy after him. feeling like a fool for waiting and there's 3 vehicles ahead of me as I write this. Also, these guys don't carry bags of ice, just FYI. I just wanted a bag to keep my fish cold a little longer and thought I'd multitask and get dinner and ice, but no dice. Still 3 cars ahead of me
It's going to be about a 25 minute wait time. How did these guys get a franchise?

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★ 1

Drive through wait is so long it has to be intentional. I’d bet money this is the slowest drive though in the entire state if not the entire Midwest.

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★ 5

59 cents cone was delicious hamburger 69 cents taste so good milk shake was delicious. I am full

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★ 5

Very very clean store and such nice employees I couldn't figure out my app and they took the time to help me 🙂

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★ 1

Slowest drive thru - avoid this McDonald’s!

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★ 4

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★ 5

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★ 3

Coffee was made wrong and my food was old and hard

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★ 3

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★ 2

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★ 3

Most McDonald's are moving to self ordering. This place is doing that but did not seem to have it as a smooth process.

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★ 1

The service was sub par. The snippy girl in the drive through must own the place because i ordered a coke and got diet. Heaven forbid she would do anything to correct it because she argued with me about it. But at least the service was slow in the drive thru. 15 min. for 2 cars.. We wouldn't want anyome to enjoy their meal on their lunch break. They might actually figure out they were eating slop. So, if you want a poor experience and to waste your time, they got it nailed down.

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★ 1

Morning crew on 6/25/25 just ridiculous ignorance

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★ 1

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★ 2

I went in and ordered at a kiosk. I selected the dine-in option. There were no table tents, nor did I get a receipt, but that’s not unusual at a lot of McDonalds. I was the only customer at a table, so I figured they’d find me. I waited for about ten minutes and went to ask about my order. I was unceremoniously handed a takeout bag and my empty cup. I noted this was for dine-in, and I had been waiting. Instead of an apology, the counter person grabbed my food and went to put it on a tray. Never said a word. Yeah, that solved the problem, all right. I got the feeling they do this with all dine-in orders.

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★ 1

Slow and consistently under staffed. Clearly Killian’s management group knows this based on the reviews here but fails to fix this.

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★ 5

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★ 5

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★ 1

I waited 20 mins at curbside and I still didn’t get my food so I went inside and got it and they “claimed to not have the order” , showed them and they said 5 min, okay cool, I get my food and tell me why I bite into the egg and it’s cold and old. The center part of the egg was dark gray . Nasty and just slow service.

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★ 4

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★ 1

We came to the drive thru at 5am and waited until 5:05 before we gave up and drove off. We tried getting their attention but we were ignored. Online says restaurant and drive thru open at 5am. Went up to the window and the people inside were hiding in the back. Lights in the restaurant were turned off. Just saw the other reviews and glad we didn’t get served- dodged a bullet.

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★ 4

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★ 1

Without a doubt the worst McDonalds I have ever been to. Unfortunatly it is the only "fast food" place nearby my work, and it is anything but fast. Numerous times I have gone and ordered a simple burger and fries just to wait at the window for 10+ minutes to be served cold food. The employees are more often than not, very rude or just unpleasant, and they have zero urgency in anything they do, not to mention if you order a frappe, expect an inch or two of air to be served at the top of your drink.

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★ 5

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★ 4

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★ 5

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★ 3

Food normally tastes pretty pretty good, the place tends to be a bit dirty at times and is normally understaffed. I have been here often and one out of three times something is usually wrong with my order. It's good enough to go back to because the food normally tastes pretty darn good. Could just use some improvements in areas.

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★ 4

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★ 3

This McDonald’s is normally very iffy and often times is not great. But I gave it an extra star and am writing this review because I want to give credit where credit is due. An older gentleman with white hair working around 9:00pm on 4/28 gave me the best drink I’ve ordered from all the McDonald’s in the area around Germantown and Richfield. Every single other one is liquidy, no taste, and next to no Oreos when they should be blended in and I pay extra for them. I get a mocha Frappe with Oreos normally for reference. The one he made was perfectly portioned and the best one I’ve had yet. Absolutely made my night after a horrible day. If they all turned out like that, I wouldn’t go to any other McDonald’s in the area. Please teach other employees your great skills sir!

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★ 1

Terrible terrible service. Just terrible service

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★ 3

Slow slow service, many customers sitting, waiting.
My small order took a full 10 minutes: hamburger, fries.
Perhaps this franchise needs more employees to meet the "fast food" standard? I felt sorry for the pleasant lady that was running around doing everything.
$3.00 for small fries??

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

As a truck driver I’ve gone to my fair share of McDonald’s chains and I gotta say these gentleman here are some of the most kind respectful and VERY well mannered people, Miguel is the epitome and prime example of how people should treat others, phenomenal management too, disregard the other reviews I don’t know what their deal is but I encourage them all to come back again and see for yourself

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★ 4

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★ 5

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★ 1

Place a order bacon mc double no onions?

Simple right? No

1st time I brought it back in and the fries were cold. They already had some boxed up before I placed my order.

2nd time, praise Jesus I got my bacon but they forgot it was with no onions.
Fries are still cold. Must of been from the lunch rush. I scraped off the blackened bits of onion and regretting eating here at all.

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★ 1

This might be the worst experience i’ve ever encountered at a McDonalds. That’s saying a lot. The girl taking drive through orders was beyond rude at the intercom. When I got to the window she didn’t smile or greet me. She looked angry like she was going to walk off the job. When I said hello, she didn’t respond. My kids and I waited for 30+ mins in the drive through. Not because it was busy. The workers were busy messing around and socializing including the young manager. To make matters worse, the manager confused came to the window and asked me what my order was. She also asked me if I paid. I said yes it was a mobile order. She said she was sorry, but she was in the bathroom. We didn’t say anything but she was lying. We could see her through the window talking to a friend in the lobby not working. She said the wait would be longer because of the fries. When we got home, the fries were burnt and they forgot to give us a juice box. Avoid this location.

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★ 4

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★ 2

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★ 5

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★ 1

Placed order on mobile app. Employee couldn't find order. Show her two different confirmations of said and she didn't care did nothing to help. And had me order a second order. And the app makes it super easy to dispute. Plus this location is great at getting your order correct.

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★ 5

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★ 5

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★ 5

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★ 4

Hot food

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★ 3

Place was empty.

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★ 1

This is the worst McDonald's I've ever been to. I ordered on the app and went through the drive thru and it took 40 minutes to get my food. There was a line so long that people were honking their horns wondering why we weren't moving. My nuggets were cold and missing 2, they didn't have the Frappe machine working so they said I had to get a refund from the app - which I found out is not true. Also, the fries were old and burgers were awful. How do you manage to mess up McDonald's food? The girl at the drive thru was rude and dismissive. She ignored my requests to speak to someone and got rude with me then just closed the window and walked away. This McDonalds needs new staff who aren't rude and can handle entry-level work. Yikes - don't bother stopping here - unless you're into that sort of punishment and bad food.

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★ 1

The quality of this location has severely declined. The food is now always cold, your order has a 50% chance of being wrong, and you end up waiting 15-20 minutes for one meal (sandwich, fries, drink). The drive thru speaker is near broken as you can barely hear the employee on the other side. None of the staff is capable of saying "thank you" or "you're welcome" even when it is said to them. This place used to be fast with friendly staff and good food, but just over the past couple months it has gone downhill fast. I really hope it turns around eventually.

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★ 3

Ok

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★ 5

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★ 1

Worst McDonald's I've been to in a long time. Food old beyond belief. Fuzz/dirt in nugget container everything salted about 5 times more than normal.

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★ 5

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★ 1

After waiting for 15 minutes for my food the buns were rock hard and they forgot both sauces I paid extra for. I dont recommend eating here

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★ 1

The worst McDonald’s I have ever been to. That is not an exaggeration. I don’t know where they find these employees.

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★ 3

It's McDonald's. You know what you're eating.

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★ 5

Logan and Fisher are amazing and hard working employees! They made sure all our needs were taken care of.

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★ 1

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★ 2

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★ 5

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★ 5

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★ 1

Food is ok, service is TERRIBLE. Staff is rude. Not to mention the store they work at. They DO NOT CARE ABOUT THEIR CUSTOMERS! DO NOT GO HERE IF YOU WANT GREAT OR FAST SERVICE. You will be disappointed.

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★ 1

Early morning just trying to get breakfast before a busy day. We heard maybe 2 words the whole time if that. Not a have a good day nothing the after getting our food. My food was crushed and broken apart. My worst experience at a McDonald’s at any location. This place needs to be closed and if it’s not I hope no one eats here again and the staff should all be fired or docked pay for a month until they bring a smile to work. Maybe if you hate working at McDonald’s so bad work a real job like an adult please and thank you

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★ 1

To start with not even a hello or thank you when you pay… Then you wait 15 minutes for four burgers and cold fries… None of the burger were assembled properly, fries were salted or not… this place should be out of business!! on top of all of this, there is a sign on the window that says please do not complain to corporate call me, I am the GM I will make it right for you! He should post that where we order so we can leave without wasting money…

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★ 5

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★ 4

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★ 5

Fast & friendly!! Food was HOT !!

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★ 3

Hate having to use the ordering kiosk.

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★ 1

Went to order my daughter a happy meal on her way back home to her moms, waited 20 minutes and they didn’t even put the chicken nuggets in the happy meal! What a joke! I do not recommend anyone go to this location.

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★ 1

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★ 1

I hate that this is the McDonald’s on my way to work for my seldom visits maybe once every other month. Every time I go they take forever and the food that they apparently take forever to make is never right! The drinks they make suck. And honestly every time they get my order wrong and forget something 90% of the time.

I think that someone should consider a full staff turn around everyone in there obviously sucks at what they do.

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★ 1

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★ 1

This place used to be good, not even too long ago. To be frank it has gone WAY downhill. I don’t recognize hardly any of the employees anymore, looks like the entire old crew quit or got fired. Just the cocky store manager and the Blonde who has been there forever that don’t know what’s going on. I’ll never be going here again. I prefer literally any other McDonald’s where I can get my food quicker than 10-15 minutes and my sandwiches are actually edible. I don’t know what happened here but I think its due for a shutdown or a complete change in management.

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★ 5

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★ 4

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★ 4

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★ 1

I want here and my food was cold and employees were to say the least rude and acted stressed

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★ 3

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★ 1

We left without our food after 15 minutes to get my son to a meeting on time and I had to come back and pick it up after dropping him off.

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★ 1

Close this location!!
Absolutely horrible for years.
In the past, I've sat at the drivethrough menu for over 10 minutes with nobody a head of me. Finally, I say, "Hello?" And I get told 1 minute. For what? It's not a busy time..

Today, I got 2 sausage biscuits and had to wait 10 minutes for them. When I finally got them they smelled like onions and towards the end the taste was overwhelming. Had to spit it out.

The young boy who took my order and money was nice and did his job appropriately from what I saw.

This is a management/ owner issue. Close this location.

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★ 1

30 minutes for an order is ridiculous. 7pm

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★ 4

I recently went through the drive-thru at this McDonald's and ordered a 1/4 pounder with bacon and fries. I was pleased with my experience. The order was prepared quickly, and everything was correct. The burger was delicious, and the bacon added a nice touch. The fries were crispy and fresh, just how I like them. Overall, a solid visit with great food and service!

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★ 5

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★ 1

Do anything is McDonald's puts a half a slice of cheese on the filet of fish when they used to use a full slice when you asked for a cup of coffee can you make sure it's a full cup price of you charge

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★ 4

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★ 2

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★ 1

Says they are open 5am that's wrong. They open up when the workers feel like it. I work in the industry park across the street and they won't open untill 6 sometimes. And what a great place to waste an entire 30 minutes lunch waiting in line for something cheap and easy to eat. The owner needs to retrain the employees on how to open and how to handle lunch rush instead of keeping slackers hired in. Another day September 11th 2024 at 11am I got to McDonald's got a sweet tea and a McCrispy chicken sandwich, 20 freaking minutes for a sandwich! Unacceptable! The owner needs to do something fast!

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★ 3

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★ 5

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★ 5

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★ 1

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★ 1

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★ 1

A very poor example of a McDonald's. All garbages were overflowing, All tables needed cleaning. No napkins available. Condiments were extra? Bathrooms smelled awful and had no paper towels. The employees seemed to be having a great time socializing in the back though.

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★ 1

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★ 5

I just went through the drive thru at 3pm. They were busy but got us through fast. The young man that helped us at the window was nice and our order was correct when we got home.

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★ 1

WORST SERVICE EVER
We have the code in the drive thru No one can't to the window. We had ordered on the app.We sat there for a long time.We finally had to wave a kid down to ask about our order, it was sitting there app that time.

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★ 1

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★ 3

I was charged different prices from what the menu said. A meal that included a fry, chicken sandwich and a drink cost me $17. And the fries had no salt...

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★ 5

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★ 4

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★ 1

Service is extremely slow!!!!

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★ 1

Missing bacon on my bacon double quarter. Happy meal wasn’t right topping on burger. Put two burgers no fries in happy meal. We even ordered on app. Bunch of Einstein’s working here.

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★ 5

Don't like the ordering kiosks.

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★ 3

over 15 minutes to get food, the the printer didn't have paper, so we had no slip.
Employees were in no rush, several alarms going off in the kitchen.

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★ 5

Clean, fast and courteous

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★ 2

I stopped by this morning. When I arrived there was only one person in the lobby and no one in the drive thru. I placed my order and then had to wait 10 minutes for my food. Now if the food were fresh, I would understand the wait. But, the food was barely warm and tasted stale. Please explain to me why it takes 10 minutes to prepare 2 sausage mcmuffins, a hashbrown and a coffee? This location is getting worse and worse.

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★ 1

Very disappointed, Savannah and Anthony need to learn about customer service. I ordered a happy meal, french fries was cold, nuggets were nasty not fresh and got diced apples for oatmeal instead of apple slices. I also ordered the $5 meal deal with a McChicken and the lettuce was brown in several places and of course french fries were cold along with the nuggets being nasty. I was told by Savannah she would have to charge me for sweet tea after I had already paid for it.

When asking what her name was and the guy would took my order, she said WHAT and mumbled her name as well as his.

Noone is wearing name badges.

No hair nets are being worn for long hair Anthony has and he helped in the kitchen.

I also had to get my order for the $5 meal deal corrected.

I called the phone number provided at the counter for the general manager Brian, he said he would get with the employees about the concerns. He sounded very much like the one at the counter a very young guy.

The tables also needed to be cleaned.

Another location with no ice cream, why do they even bother to have it on the menu.

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★ 2

The long haired guy that was the manager on 7.29.24 at 4:00 pm is a terrible manager. When you’re at peak sales times your attention should be with your crew that’s serving your customers. You shouldn’t be out back goofing off. Your crew was a bunch of teenagers that needed your assistance. And since when has it been policy to leave the back door propped open for 20 minutes?

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★ 1

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★ 2

Chaos! ... 20 min wait after ordering. No one seemed to be in charge.

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★ 1

Disfunctional

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★ 1

Horrible service today. 20 minute wait is very long for mcdonald's. I also had many small things missing in my order. I payed for extra cheese, did not get it. My kids did not get apples or dipping sauces for their nuggets. So dissapointed today.

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★ 4

Busy place, short staffed. Had to order from AI menu board (not my usual thing, so unfamiliar with special ordering). My preferences once I checked my receipt was not correct. The "manager" took care of my request and corrected the order, Bravo to him, he was swamped. Sincerest Thanks.

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★ 1

Brian Tillman and his nasty restaurant need to just go away

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★ 1

Don't stop,Dont do it! Keep on move...Customer service was not present. Food was dry.I thought Mcdonald had a certain flavor this was flavorless and nasty.I couldn't add a picture of my breakfast sandwich.I really want my money back.Very disappointed at this location.I also wasn't give a receipt.I went back in to get a receipt, was given a different receipt.Then was told by the drive through person, that I could use any receipt for a a promo code.Not what I was needing the receipt for.I thought every customer got a receipt?I digress just don't stop.

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★ 1

No coffee

Food is good

No supervision…over staff

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★ 4

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★ 1

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★ 5

It's McDonald's. What else can someone say lol

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★ 5

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★ 2

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★ 5

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★ 4

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★ 5

I ordered a bunch of food for a party they had it hot and ready fast!

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★ 3

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★ 3

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★ 2

I'd have to say I think I found the slowest McDonald's there is, man before was waiting for about 30 minutes to get his food. Apparently the only speed they had was super slow, the guy that got mine ready I have to say was very meticulous about putting stuff on the tray but could've been much much faster doing it. It seemed like they thought they weren't busy but the 10 cars in the drive thru and 5 people inside would properly argue with that. One lady came in from drive thru saying 5 cars have already got their food before her, they found it sitting behind the stack of bags they had on the counter. Gave her the bag without so much as an apology for the long wait. 1 guy observed what was going on and left his order unfinished on the kiosk and just left.

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★ 3

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★ 4

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★ 3

Before you leave the store location on Hwy 145 in Richfield, check your fries. Mine were literally cold, but I was already on the freeway. I also ordered the quarter pounder deluxe. The condiments (mayo and kerchup) were put on all the way to the edge so it was dripping out.

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★ 5

Love the food

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★ 4

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★ 1

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★ 1

Workers were loud and were disrespectful to guests

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★ 4

It's McDonald's!

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★ 5

Fries were over salted

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★ 3

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★ 3

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★ 1

Guess they don't know what an order of large Fry's is..😏..Need to brush up on the manners there,and not just take off after we get are order,you know we probably need other accommodations..swear,where do they get these people,wasta brain..🤨🤔..and starting to become waste of money 💰

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★ 5

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★ 1

Forgot why I didn't order here and tried again. Remembered that everything is old and cold, even the fries. Service time was pretty quick and the store was basically diserted when I ordered. Chicken nuggets so hard they were not edible. Fries cold shriveled. Even the dbl qtr ponder was cold and rubbery, so much for made to order qtr pounders. Don't waste your time or money at this location.

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★ 5

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★ 4

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★ 1

This place is screwed like like a football bat.

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★ 2

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★ 4

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★ 2

Terrible food, my order was wrong.

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★ 5

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★ 3

Was a very special mcds pre-covid years. Today it's just typical and becoming run down.

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★ 1

Half cooked hashbrown and over cooked bagel.

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★ 3

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★ 1

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★ 4

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★ 2

Got served the wrong food and never got my fries.

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★ 5

Prices are climbing on the bac,egg,cheese bagel. Now it will become overpriced like the test of the menu. Smaller portions poo

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★ 4

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★ 4

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★ 4

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★ 3

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★ 1

Waited for over 30 min after I placed my order in the drive thru line and then was given cold food and half the fry bin was empty... I'll never stop here again.

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★ 3

Food was mediocre, ice cream and shake machine not working again. Lost so much business just while we sat there to eat! Cashier couldn't give us our money back for paying for a shake so gave us cookies instead, but she didn't know how many cookies would equal the cost of a shake. Scary.

Source: Google