★ 1

3 times now ive order a Carmel Iced coffee just to be given a vanilla one 3 times now and noitced happens when the same employee on on duty doing the drive thru for window 2 its getting old this is clearly vanilla not Carmel even says its Carmel on the receipts

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★ 1

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★ 3

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★ 4

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★ 4

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★ 1

Absolutely horrible. I waited over 15 minutes for someone to even take my order. Meanwhile about 10 ppl in back of me walked out! Then it took another 10 minutes to get my food! Unacceptable!!! The lady kept saying will be with you soon. When next week? She was waiting to put orders together when she should of been helping customers at the counter while waiting. She also was not the nicest. I understand places are understaffed so I was trying to be patient I should of just went to Culver's across the street.

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★ 1

Had a situation that is too long to explain in depth but got charged for food we didn’t get and got no help inside from the manager when we were told to go inside. Would give 0 stars if possible. Other people said they had been waiting an hour.

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★ 1

Ordered lunch at drive through last week. Didn't get a receipt at first window. Got my drink and still no receipt at pick-up window. Was asked to park in the passthrough area between their lot and a neighboring business because there were 9 other cars waiting for food and spaces were full.
20+ minutes after I had placed my order, an employee dodged traffic like the old frogger video game, between the five through line traffic, indoor customers leaving traffic, and waiting customers finally trying to get out of parking spaces after they got their orders.
Still no receipt. THHHEEEEENNNNNN, I OPENED MY BAG TO FIND THE FRIES WERE ONLY HALF FILLED AND ONLY HAD TINY BITS OF FRIES(MOST UNDER AN INCH, NONE LONGER THAN 1.25 INCHES.
I ONLY GOT 8 NUGGETS IN MY 10 PIECE NUGGET BOX. AAAANNNNDDD MY PLAIN... P.L.A.I.N. CHEESEBURGER HAD ONIONS ON IT. THE ONLY THING THAT WAS CORRECT WAS THE 2ND BURGER IN THE BAG.
But since that was right, I left as I had a wheel chair bound friend waiting for me to bring her that for lunch.
Thought I would call the store later or call corporate but, like I said, I had no receipt to provide them with store location, transaction number, or order details.
Terrible management, overwhelmed team members, lack of quality control, lack of timely service, failing to provide receipts for purchases.
Basically I got ripped off and had to wait over 20 minutes for them to do it.
I'd say they owe me, but don't trust them enough to go back, even IF they said they'd make things right(and correct, in proper quantities).
I hope they close, TBH.

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★ 5

Good cheap price for the meal 👌

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★ 4

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★ 1

Would give 0 if I could

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★ 3

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★ 1

You would think if you know your lunch menu is coming up you would start prepping ahead of time. Not this one. At least 8 cars pulled because they didn’t have anything ready for lunch. RIDICULOUS!!

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★ 5

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★ 1

This is the only McDonald’s that is rude, service is poor and claim they aren’t allowed to tell u about the kids toys they have available (lil McDonalds)

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★ 2

Honestly thrown together not very good

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★ 1

We all know mcdonalds has gone from fast food to slow food. You now have to wait as if it were the quality of culvers or in-n-out. I can accept poor process management to a certain extent, but this is ridiculous.

My last visit was about a 15 minute wait for a chicken sandwich and double cheeseburger meal. They said they had to go to the freezer to get more and that's what took.so long. This time, it was a 26 minute wait. Only 2 people were currently waiting when I pulled up. Then 4 people after me came and left before I went in. They said the chicken for snack wraps takes 6 minutes and the people after me didn't order that. Okay, 6 minutes, plus a few to put it all together. That's not 26 minutes!!!

If you have time to wait, you can. But culvers is across the street.

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★ 3

Do go in, the Ripon store service is subpar at best. They generally do a good job on the drive through.

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★ 5

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★ 3

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★ 4

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★ 2

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★ 3

Not bad

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★ 1

I don't go to the Ripon store often at all. It has a horrible reputation. Wanted some breakfast and ordered a mcgriddle. Got a biscuit instead . . . Hear the store manager is a tyrant, and all the crew hate her! Owner of the store is not much better, if not worse. Everyone I talk to who goes there tells me about long wait times. Went through a week ago for someone else and waited for 15mins if not longer for one McChicken. There are better rated fast food joints in town. Business that actually care about you the customer not thier pockets. Please look it up on google and go to one of those. You'll have a much better experience!

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★ 1

They suck! I only ordered a # 2 and 5 people have gotten their food before me!!! Been here for over 20min...

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★ 4

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★ 1

Waited over an hour for the food.

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★ 3

Typical MCDs

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★ 5

Friendly staff and a clean store right after lunch.
Food was perfect.
Hot fresh fries, fresh chicken sandwich, ice cold drink.

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★ 5

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★ 5

Staff here were very friendly, had a smile, and told me to have a nice day. Never had such good customer service at a McDonald's. Food is hot and fresh. Very pleasant experience. :)

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★ 2

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★ 5

I love mc don

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★ 3

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★ 1

SUPER SLOW SERVICE

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★ 5

I used the app to order my breakfast. It was fast and quick. I did go inside to do my pick up, but you can do curbside or drive through.

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★ 1

Food is never quite right, from egg shells in the food to just being given the wrong food, you never know what to expect when you order here but just know something will be wrong.

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★ 1

Never can get an order completely correct. I’ve gotten large egg shells in my egg sandwich. LSS: Go to any other McDonald’s, just don’t waste your money here in Ripon.

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★ 3

They are very in-consistent with time and food freshness. I think it's getting better though.

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★ 4

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★ 1

This place is a joke!!!!!!!! I live in Ripon and from now I will drive to berlin!!!

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★ 1

This has happened repeatly... I order a breakfast sandwich WITH CHEESE and when my sandwich is delivered, there is NO CHEESE. If I am paying extra for cheese, I expect to get it.

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★ 5

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★ 2

Food quality has been terrible on our last 3 visits. All at noon on Fridays.

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★ 5

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★ 3

It's a McDonald's, nothing majorly special about it.

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★ 4

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★ 5

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★ 4

Friendly staff! The whole restaurant was very clean which is something new compared to most others, including the restrooms!

The food was paf with every other McD's out there.

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★ 1

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★ 4

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★ 5

Great place.

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★ 5

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★ 1

Very rude. Would not except survey codes that all other McDonald's have in the past. He said, "screw the codes".

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★ 1

Imagine not caring that your employees are yelling at customers for thinking about a code after an order is placed. What a joke.

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★ 5

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★ 1

I've been scammed by this place at least a dozen times now. 4 nuggets in boxes that say 6, after paying for 6. Stuff like that. They probably have stole at least $100 of mine over the last couple months. Outrageous

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★ 4

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★ 1

Ordered a sausage egg biscuit at the drive thru and the bottom of the biscuit was so hard I couldn't eat it. Took it back and they offered to make me another wich I declined. I shouldn't have to drive back out of my way because my food wasn't edible. And no napkins in my bag. For what we pay for this we should at least get a napkin. No more breakfast at the Ripon McDonald's for us.

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★ 1

I waited a half an hour to never get my breakfast that I ordered and paid for in the drive through. Went inside to have the rude manager tell me breakfast is over. Hands me the wrong amount to refund me and then went in back. No apology, nothing. Garbage dumpsters give better service than this place!!! Keep driving and goto Berlin’s Mc Donnalds instead,

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★ 2

Whoever was working the first window was just rude. Asked for a rewards code while ordering, we said “yeah we have a drive through code” and gave it to him. He corrects us and goes “yeah that’s the rewards code” ….okay?😆

Then at the window, he takes my card without confirming total or the order or anything, we pay and get the receipt. Then we see he put in a oreo mcflurry instead of a small oreo frappe. No problem, they’re the same price anyway. So we just mention it to him and he instantly corrects us saying “you said an oreo mcflurry. That’s why I told you to check the screen” … well everyone in the car heard a frappe be orders, but okay, sorry for the inconvenience…. He just stares at us like ‘what do you want me to do’. I said to him “could we just get that switched please?” And he starts complaining that it’s gonna be a lot of work. Then 2 seconds later his manger just tells him to have them switch it at the next window. Wow such a big deal?

They just need some better customer service training apparently.

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★ 2

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★ 2

Everytime I order fries, they're only ever half full. Everything is usually good but maybe reconsider getting fries.

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★ 5

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★ 3

We ordered large fries thru the drive thru and the fries were half full when we got it. This is the second time that happened. Disappointed.

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★ 3

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★ 5

I've been there twice in the past few days. Charlie took our order today in the drive-thru. He is always so polite and in a good mood. Puts a smile on your face. My mom and I had the best McChicken today. I also got a large water and was pleasantly surprised there wasn't a charge for it.
Makenzie took our dine in order the other night. She was smiley and very patient with my indecisiveness. Kamryn had brought our food out. She was very polite and courteous. Even checked on other people in the dining area to see how their meal was and if they needed anything and checked on us again later on. I'm very pleased with our visits. It makes a difference when places have a good staff.

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★ 4

Lower prices than city mcdonalds.

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★ 5

Generally get pretty fresh food compared to other McD. The guy that works many weekdays at the first drive thru window is pretty chill

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★ 4

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★ 5

the people working drive thru are nicer than your average McDonald's workers

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★ 2

This particular McDonald's doesn't do fast food. They park almost every car that comes thru the drive thru. Even for small, simple orders. They are definitely not fast.

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★ 5

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★ 2

Food was good. The problem was the cleanliness of the place, specifically the men's restroom. It was dirty and it stunk. Waste basket spilling over on the floor. Water on the floor, and the smell of the urinal would gag a magget.

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★ 2

Night shift is really slow. Waited 20ish minutes in line before I got my food

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★ 1

Horrible service

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★ 5

Went through the drive-through it was 1:20 PM. The cashier had something in the donations box. I ask, "Do you know you have something in blocking the donation box?" He says yes and slams the window in my face. I thought, how can I donate. I was. Upset. How rude to treat me that way. What happened to customer service when all I wanted was to place money in the donation box. Makes me think of driving to another towns McDonald's.

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★ 2

They’re starting to become like TacoBell where you have to check your order every time before you leave. They took my order completely fine, but when i got to work and actually sat to enjoy my food, they gave me extra ice in my drink and hot sauce! very depressing start to my day :(

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★ 1

Ordered fish sandwiches and I wish I could post a picture the cheese had sat so long on the bun and wait for the price you get a hafe pice of cheese and this was way less then a hafe more like a quarter the fish is to be white nope gray brown. I took one bite and spit it out so fast. What do they want to do give you more food. I had to drive 20 minutes to get there I am sure not going back. They need to work on there customer service 🙄 pull me ahead without giving me drinks wow times are more important then customers

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★ 5

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★ 4

What can you say about a double cheeseburger? Order of fries and a black coffee.

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★ 3

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★ 5

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★ 4

I was on a road trip + needed something to fill my belly. I ordered a BOGO chicken sandwich from the $1 Menu + got 2x sandwiches for under $4 + a big cup for water. Great value during this inflationary time.

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★ 5

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★ 5

Friendly service

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★ 5

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★ 5

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★ 1

Ordered 40pcs chicken nuggets get home NO SAUCE in the bag, told us we could come back and get it (15 mins of my day gone) asked for something for our time and was told they couldn't do anything for wasting my time and the incorrect order. Poor place.

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★ 2

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★ 1

I will not eat from here again. I had the deluxe quarter pounder. Or I should say I tried to eat it. The bun was half soft and half hard. Like a rock. The burger was bland and tasteless. And the speed of the drive thru was at a snail’s pace. All in all not a good experience.

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★ 1

I went there at 8 PM today. Order to make doubles, they pulled me up. Made me wait. Install number 3 with 3 other people.
That came out with my food. I drove off open my food. It was dry and cold, as can be. OK, so I tried to call them.They have their phone off the how.How do I get a hold of the corporate

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★ 5

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★ 1

They need to add a third window.So you can trade back in all the stuff they messed up

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★ 3

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★ 4

While most McD's are very similar some are better or worse than others. This is one of the better ones! A quick & tasty road break.

Repeated visits show this as a reliably high-quality McDonald's. Clean, hot & fresh and very well made. 👌

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★ 5

The manager went above and beyond this morning to help me in the drive thru. I think her name was Britt. She made my day!!!! I couldn’t get my mobile order right with my customize options. Shout out to the McDonalds employee who got the manager to the drive thru window to help me with my mobile order question. Thank you to the manager who fixed my order the way I wanted it. You made my day!!!! Thank you to all the McDonald’s employees working hard every day to serve customers

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★ 3

Most of the food is okay the fries are never hot like they're supposed to be especially when you ask for them fresh had to return to the counter three different times for either wrong items or missing items the manager that night was very pleasant and sweet

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★ 5

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★ 1

Not sure where to start...I always use the mobile app and check in well before I get to the restaurant. Upon arrival here, I give them my code and they eventually tell me to park off to the side and I generally wait anywhere from 15-30mins for a two cheeseburger meal. Meanwhile cars come and go. Service is extremely slow, there is no reason it should take 30 mins to make two burgers and a fry and on top of it you are serving 5 other vehicles fully before bringing my order out. I will not go to this location anymore and I live in town. Pretty sad.

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★ 4

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★ 5

First time eating the McCrispy chicken sandwich. I was surprised it was so good..

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★ 1

All the food was dry cold french fries were not even warm ask for a triple cheeseburger plain and they put everything on it the worst McDonald's ever been to

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★ 1

Went to get our food stuff was missing like always. Fine and dandy. But, come to find out food was raw. Burgers, chicken nuggets, bun was hard. So I called. Got treated awful and told there's nothing I can do to help you. Argued with me about our food being fine. Asked for her name she wouldn't give it to me. Definitely terrible manager. Kids were eating this food. $50 and it's garbage and they refuse to do anything.

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★ 5

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★ 5

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★ 3

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★ 4

Just a word of advice, if you go through the drive through to order and pay cash, always take your receipt, I didn't once and when I got home I was missing 1 item, called them, still had the order in the bag but was told if I didn't have my receipt it was just my loss, we do business there often and felt like they could have been more understanding, always take your receipt.

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★ 3

I never go in to sit & eat, if I do go in for some reason its always clean & alot of seating. Food is good, sometimes they mess up my sandwich, dont put the correct condiments on it, or cold food, I request that my food be made fresh, it helps!

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★ 4

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★ 2

A team of bums that don’t work, curse and argue with customers, and keep the dining room closed until 9am everyday even though they’re supposed to open at 6. Real trash

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★ 1

Mane i havent ate yet these boys slow as balls I just wanted 2 cheesburgers and fries and got put in a line behind 40 cars theres legit less than 40 people in ripon like what the nuts we need a second mcdonalds and thats on lil durk

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★ 1

I ordered a big Mac meal the big Mac was the worst thing I ever ate, ur was like biting into a salt block absolutely terrible had to throw it out

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★ 5

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★ 5

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★ 5

We stayed inside.

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★ 4

It was very nice and friendly.

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★ 5

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★ 3

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★ 2

The food was good, but it took 42 minutes to get it from the drive-thru.

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★ 5

Great double cheeseburgers

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★ 3

It's a McDonald's. You know what to expect. If you want something different, don't go here. The app gives some good deals sometimes.

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★ 1

I cant even count on 2 hands the amount of times this Mcdonalds messes up our order, by either making something wrong or forgetting it all together. Today was parked for OVER TWENTY MINUTES, while tons of cars came and went. SHOULD BE FIRST COME FIRST SERVED. This is RUDE. And you complain to corporate or the store and the store manager does nothing but offer coupons that are kept on their "tablet" so theyre impossible to use. Its conveniently located for us but well be driving to other cities for Mcds from now on.

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★ 1

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★ 5

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★ 1

Ordered 2 medium fries but received 2 small fries.

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★ 4

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★ 4

Waited for our food for about 10 minutes. We were 1 of 4 cars waiting at the same time.

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★ 2

We ordered three meals. Which consisted of four cheese burgers, and a quarter pounder. "with fries" And somehow this was to complicated, and we only received three cheese burgers. We had been driving for three hours, and went through the drive through. So when we were a mile away and started giving our children their food. It was already to late to turn around to fix it.... Not 100% sure why service like this deserves 15$ an hour...

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★ 5

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★ 5

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★ 4

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★ 2

Very slow. Usually gets orders wrong or forgets items. Will ignore customers at the counter.

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★ 5

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★ 4

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★ 3

Standard McDonald's, but the service was good and the employees friendly.

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★ 5

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★ 5

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★ 1

Mary slow with service and the food was not very good and the manager was yelling at customers.

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★ 3

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★ 4

A good McDonald's.

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★ 2

This is suppose to be a dam "medium" oreo frappe? This is beyond ridiculous for the price that I paid for it! And whenever requesting extra fries in the kids meal I never receive them.. not going here again if I dont have to!

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★ 3

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★ 4

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★ 4

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★ 5

People are nice and friendly

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★ 1

Ordered 2 items and took 20 minutes. when asked if they forgot about me I had to prove I Ordered. Then gave me my order and was rude without a real apology.

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★ 4

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★ 3

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★ 1

Sat in line for 10 minutes while they only took orders from the other lane. Cannot rate anything else, but service is a big ZERO!

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★ 4

They were good once we pointed out they messed our order up

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★ 2

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★ 4

I've had pretty good experiences here. Pictured is the Spicy McCrispy.

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★ 3

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★ 1

Went through drive thru. Fries cold, Mc double warm and dried out, ice tea a little watered down. Won't go back.

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★ 2

Continue to get orders that are not what I ordered.
Either not my order ,or what I ordered is made wrong. Pretty frustrating . Definitely room for improvement. On another note, the prepared sandwiches present as if hurriedly dslung together.. Please share this review with the entire team in an effort to make changes for better customer service.
Thank you.

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★ 3

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★ 4

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★ 1

What a disaster, what a waste of money.

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★ 1

I had a bad experience with an employee this friday. His name was Chris and he flipped me off after I told him he gave me the wrong change.

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★ 5

We went through the drive thru in the late evening. I was impressed the employees were still pleasant and friendly, even though it was kinda late. Our order was accurate too.

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★ 5

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★ 1

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★ 5

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★ 5

Couldn't get in for dine in and the drive through was full. Not enough staff.

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★ 4

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★ 4

Always tastes so darn good but then my body says, ahh... no so much.
Classic fast food and good service. Micky D, the place to be?
I particularly enjoy the egg McMuffin for a morning snack

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★ 5

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★ 1

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★ 4

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★ 5

Went to grab a couple of breakfast begals. Super friendly order taker, customer service. Highly recommended.

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★ 4

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★ 3

It was ok not exceptional but any means!

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★ 5

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★ 4

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★ 5

Ate here several times. Food was hot. Coke was refreshing

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★ 5

The people and the mood there made me feel happy like McDonald's should. My father Levi brought me and they asked if we where doing alright. The parking was phenomenal parking spots everywhere and when we where in there there was no one in there but then people just started pouring in. Overall it was a great experience and I can't even put words about how great the experience was.

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★ 5

When I went to the beautiful Golden Arches the people treated me with kindness and respect the food was hot and fresh and came out to us quick while there we also seen a celebrity

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★ 5

Hospitality was great. Wait was exquisite, food was hot, sexy and fresh.

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★ 4

We had Luke warm food here

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★ 3

It's good for a quick bite

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★ 4

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★ 5

Very friendly staff. Service was quick and fresh.

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★ 4

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★ 3

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★ 3

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★ 1

C00k not wareing gloves and handling food gross

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★ 4

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★ 5

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★ 1

Spent 20+ minutes in the drive through, just for our order to be wrong and ice cold. Called and told them I’d be coming back and I wanted the whole order FRESH. Was given a new order just for it to absolutely not be fresh and hot. Spent basically a total of 45+ minutes between waiting in line, driving home, then having to come back, and it still be horrible.

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★ 3

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★ 3

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★ 5

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★ 5

Good store. Clean. Great customer service.

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★ 1

Had door dash to pick up at 917 and didn't get out until 928

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★ 5

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★ 2

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★ 5

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★ 2

“Ran out of breakfast burritos” this location always seems to be running out of everything which just means poor organization for ordering supplies.

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★ 3

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