★ 1

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★ 1

worst set of workers I've ever seen.

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★ 3

Took a long time to get our food.

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★ 3

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★ 1

The food are cold and the bread look like some body already bite on it...and the cheese on the bread are very bad.and meat are dry...the fries are cold. Everything is very bad....we spent $11 and wait 5 minutes but look at what's we got! No more go to this McDonald anymore!!!

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★ 5

Specifically this location, I always love. Tina/Tia (not sure) is always amazing and has great customer Service. I never write reviews for anything, but I think she really deserves the praise. She always has the kindest and happy energy, even on a day you can tell she's tired. Happy birthday, and as she loves to say "God bless!" She 10000% deserves a raise.

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★ 5

The worker Tia was very welcoming, kind, enthusiastic, and funny. Such a great worker and made the atmosphere so fun!

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★ 5

Tia helped us she was very sweet and welcoming to us. Answered all our questions. She was awesome and the nicest worker that has ever helped me at a mc Donald’s.

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★ 4

I laughed, I cried! It's McDonald's!

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★ 3

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★ 5

thank you for the hash browns. you know who u are.

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★ 1

The clerk was rude and it took over 15 minutes in line to get my order.

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★ 1

Waited at drive thru for 30+ minutes after putting order in. Don't know how long the other cars that were in front of me have to wait. Decided to leave not waiting for another 30 minute

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★ 1

Waited 20 minutes for 2 drinks and didn’t even get the right drinks.

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★ 1

Always slow they make you wait at the sign of after the windows seems like trying to trick the times on computers or something

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★ 1

Horrible service. Amanda, who said she was the manager, although by the way she treated us and took our order, seems hard to believe. She was so rude and so disrespectful it ruined our dining experience. I don't want to accuse her of anything but it seemed like maybe she was on something. Who knows. Just avoid going there when she's on duty.

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★ 1

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★ 4

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★ 1

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★ 1

They closed at 10:37 or before on a Saturday night. What is the point of having open hours? If you do not stay open for the hours. McDonald's should absolutely investigate every person on management for this restaurant.

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★ 1

Terrible everything. Im not one to bash on places but jesus christ. Arrived at the drive through with 2 mobile online orders. A car was already there, lord knows how long they've been waiting and then I pull up in the second drive through lane. Completely quiet for 7 minutes as other cars were piling up behind us and other cars left, I decided to go into the lobby and the employee at the register DID NOT know what the hell she was doing, nor did she seem to care to help. When it was finally our turn to order, I told her we had 2 mobile orders, we were waiting at the drive through for years and no answer and then she asks us the code. I tell her and all she does is goes into the kitchen, says nothing to anyone, and says "umm i think theyre working on it". YOU THINK OR YOU KNOW? GO FIND OUT. Absolutely terrible. We then proceeded to wait 10 min and all she did the entire time was stand there looking straight and didnt even bother to check our order so we then just went back through the drive through and finally got our order. Mobile orders are supposed to be quick and painless but this location just doesnt seem like they know what theyre doing. Last but not least when we got home, the burgers we ordered had half assed to no ketchup or mustard. Will not be going to that place ever again. Either get better training or better employees , this is ridiculous.

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★ 2

18 mins in the drive thru

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★ 1

I got food poisoning. I have been in and out of the bathroom for 1-2 hours now. My stomach keeps making weird noises, I’m going to the ER tomorrow because I got a fever going on as well RIGHT after I ate food from here.

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★ 1

The worst mcdonalds on sheboygan hands down lol. Terrible service. Had our food on lockdown bc the police had this mcdonalda shut down at 11pm or something. No refund served. Nothing. Terrible lol
I get my order half the times here.

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★ 2

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★ 4

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★ 1

Extremely unprofessional. Kids yelling at me through the mic when I haven’t even asked for anything yet, than proceed to say stuff about my car. Stop letting these kids work in your establishment. No respect for anyone.

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★ 4

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★ 1

Waited in drive-thru for 35 minutes for a daily double and a mcchicken. Watched 6 vehicles behind us get served full meals before having to walk in and wait another 10 minutes to get the ordered items.

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★ 1

Horrid

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★ 2

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★ 1

What can I say other than wow I understand there’s a wait for quarter pounders, but I turned around the corner. I waited about 10 minutes. They came out and said two double cheeseburgers. I said no actually 2 quarter pounders. So she goes back inside so I can wait some more. Meanwhile, I bet they kept my fries in the bag so now I’m just gonna have cold fries, this place can’t get their Their crap straight. Do yourself a favor drive the extra 10 miles down the highway to a different McDonald’s what a joke. Or go across the street to Wendy’s I’ve never really had a problem there. Congratulations McDonald’s. You are becoming the joke of fast food.

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★ 1

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★ 3

For McDonald's, it was alright

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★ 1

Ordered two steak bagel sandwich meals, got two bacon biscuit sandwiches and one hash brown but not the other. I would have given them a chance to make it right before I left this review but since they left their phone off the hook for 2 hours this morning so no one could get through -that time has come and gone. I can only assume that they left the phone off the hook because of all the complaints they probably get.

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★ 1

Took 20 minutes for one happy meal and they forgot the fries!!!

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★ 1

Waited 30 minutes and still didn't get my food. Had to leave as we had an appointment. We had went through the drive tru and when we went in to check on our order noone was there. Waited 10 minutes there.... I would give zero stars...

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★ 1

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★ 1

Every time I place an order at this location, whether it is mobile or through the drive thru, I am stuck waiting for over 20 minutes.

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★ 1

Was served a RAW SAUSAGE egg McMuffin
Double check your food, obviously the staff needs more food safety training. Visit July 28 2025 around 10am

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★ 2

Slow and disorganized service. Went through drive through. Had us pull around to wait at noon on a Sunday. After waiting 10minutes they handed me wrong order. Took them an additional two tries beforeI had correct order.

If you are going to have cars pull around to wait you should keep track of their order and what position you have them waiting.

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★ 1

I went through the drive thru last night and Amanda was taking my order. Very rude and unpleasant, was upset with how I was being treated. Once I paid for my food, I waited a whole 10 minutes at the window for my food!

Overall was very disappointed and felt very disrespected. Food wasn’t even worth the wait

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★ 1

The worst McDonald’s ever! Very unorganized, no management, 10 minute wait for food, cold food, uncooked fries. Never again

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★ 3

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★ 5

The food here is decent, just like at any other McDonald’s location. However, what keeps me coming back to this particular one is the exceptional service provided by Tia—a warm and kind-hearted woman. She is incredibly sweet and attentive. Tia pays close attention to detail and ensures you never have to wait too long for your order. If you need anything or feel like something is missing, just let her know—she’ll make it right without hesitation.

I honestly wish Tia could be there all day to provide everyone with the outstanding service and bright smile they deserve.

Here is a smile she gave me on a rainy day.

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★ 1

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★ 5

ฉันชื่อเน้งเคยเป็นเด็กปั๊มที่นี่ ตอนนั้นยังเป็นปั๊มQ8

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★ 3

Horrible. Took FOREVER to get my food. Sat in a drive thru line way too long for generally mediocre food. FIX THIS!!

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★ 1

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★ 5

Great food... Slower than normal but it was we'll done.

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★ 5

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★ 1

One star isn’t low enough. Waited in a line of 6 people for 40 minutes for food at 3:15 till almost 4. Not even dinner rush and slower than a turtle in a cast. You’d be better off driving to another state, ordering, and then coming back before they even take your order here.

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★ 5

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★ 5

Extremely nice people

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★ 3

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★ 2

What can say about the food it's fast food .. And with that said you would think repetitive food same stuff same way of making it.. you would think.. They would know how to make a iced caramel coffee .. HEY GUYS THAT MEANS CARAMEL HAS TO BE IN IT .. I was polite because of the line of hard-working people behind me waiting after their long day of work I had to send it back twice something simple I wasn't about to do it a third time
ICED. CARMEL. COFFEE
They got the coffee right ..

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★ 1

Slowest service ever. Can't be real.

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★ 5

Employees are friendly.

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★ 4

Overall, I had a good experience. Everyone was friendly. My special order sandwich was wrong but corrected quickly.

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★ 5

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★ 2

Mass confusion, more workers then customers but they still couldn't get an order right.

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★ 2

Never get the orders right. Food has gone downhill.

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★ 4

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★ 1

We ordered on the kiosk at McDonalds then you we decided to pay at the register so we gave the guy the receipt and he redid our order! Usually they just punch in the order number and then even worse there’s two 36 locators… then when the food came it wasn’t even ours

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★ 1

Longest I’ve ever waited for mcdonalds in my life

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★ 5

The biscuit was to dry

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★ 1

What an absolute disappointment this morning. I did the order through app. Still a long wait. I get the window. The order was incomplete. I mentioned it then I’m challenged on an automated order. You give me my pancakes. But zero syrup or butter. No pepper but 7 salt packets. Then I called and zero response. I would like my refund. Come get this thing terrible example of a fast food out of my work garbage. I understand it’s low grade fast food but you could at least do your job.

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★ 5

They have good food.

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★ 1

Diningnroom not open until 11 like posted on the door

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★ 3

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★ 1

Went through drive thru for breakfast and they took over 10 minutes to take orders, and then they took the other side first when I had been sitting for way longer waiting. Talked to them about it and they finally took my order but then messed it up and also took another 7 minutes to get my order.

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★ 5

Tia is the funniest Great manager at this location

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★ 3

We stop at the drive thru to get soda. No reason to go inside to have a non human experience.

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★ 5

Food was fresh and warm, staff was super friendly, and overall was very clean as well. If you're looking for a good, quick food stop this is the place!

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★ 5

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★ 1

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★ 4

Good fast service

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★ 5

Just a bathroom stop and a sundae, but still it was good.

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★ 3

Waiting almost 40 minutes for food, staff was not friendly

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★ 1

We are inside the restaurant and it was not very clean or sanitary. The women even took our order was not even in a uniform she was wearing sweatpants and sweatshirt and she had slide sandals on with socks. Our fries and chicken nuggets were beyond over cooked, and extremely hard. The big Mac my mom ordered had a small amount of sauce on one bun only and the lettuce was turning brown and all over the place. Also the customer service was extremely poor.

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★ 4

They got the order right on the first try.

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★ 5

I go to this location on my way to work for coffee sometimes and ALWAYS so friendly. Well It is National Burrito Day and I called 10 before I was going to be at the location to see how long it would take for an order of 25 burritos. I apologized that i did not order sooner and the lady who answered the phone was so nice and said that the had enough to be ready in 10 minutes and not a problem at all. When i got to the store i went through the drive thru and said i called about ordering these and they said yep we were told you were coming and they are ready for you. Everyone was so nice and had everything all set to go. Awesome team work!

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★ 5

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★ 5

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★ 3

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★ 5

I've had nothing but pleasant experiences with the employees that work here and I appreciate them!

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★ 1

25 minutes and no one would take our order. Also said that the grill was off and wouldn't turn on.

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★ 1

Waited forever in the drive thru, with one other car. Lines started backing up behind us. Finally someone took out orders, but cut me off, then without verifying my order told me a total that was completely wrong. He never told me what window to pull up to. I pulled up to the first window to correct my order and pay, and no one was there. One employee walked by the window, phone in hand. I waited, and no one came. Another car was blocking the 2nd window, but not waiting for food... They must have been checking their bag to see if THEIR order was right, so I left and went across the street to Wendy's for MUCH BETTER SERVICE. I'm never coming back to this McDonald's again. Horrible service every time I stop here.

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★ 5

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★ 5

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★ 1

Slowest drive thru ever. Worst one in Sheboygan. Everytime we go to this location we wait forever to order. A few times we have just left and gone to a different restaurant. This time we waited and were the only car ordering and I had to say "Hello" before someone came to let us order. When we finally did get to order the guy acted all annoyed. I asked about a special and was told "I don't know what's on the sign out there, they changed all the time " we won't be back.

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★ 1

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★ 1

Waited in line for over 10 minutes and when I asked the attendant what the problem was, she told me off and to leave, so I did. What a dump this franchise has become.

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★ 2

Went through drive thru worst mistake ever

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★ 1

Waited 30+ minutes for 2 breakfast meals. Didn’t get our food. And they couldn’t figure out the refund

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★ 3

It's McDonald's and not even a nice one. Drive thru lady was nice but the place looks like a prison and the food is about the same par.

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★ 1

Extremely slow service and rude employees

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★ 4

McDonald’s is always a reliable go-to for a quick bite! Whether it’s a classic Big Mac, crispy fries, or a morning McMuffin, they keep it fast, fresh, and tasty. Service is usually quick, and even when there’s a line, they move things along smoothly. Plus, those fries? Still undefeated.

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★ 4

Average customer experience nothing bad to say about it

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★ 3

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★ 1

Seriously, the worst place to get food. Every time I go they mess up my order or they forget things and they even mess up the fix! Everyone needs retraining there!

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★ 1

Wifi doesn't work

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★ 3

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★ 1

I was in the drive thru and the worker at the window was sooo rude . I looked in my bag to make sure I had everything because she was asking questions at the window about my order and when I look in the bag all my fries were at the bottom of the bag out of the package I showed her and simply asked for new fries and she said “ I can’t do anything about that ,eat them out the bag” I could not even belive it came out her mouth. From someone who has worked in customer service I couldn’t believe it .

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★ 2

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★ 3

Asked for no pickles and extra sauce. Didn't get either.

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★ 5

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★ 5

McCafé machine was down, but they did their best to recreate a specialty drink with what they had and all with a smile on their faces. As far as the drink goes, I couldn’t tell the difference, it was perfect.

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★ 5

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★ 4

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★ 5

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★ 4

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★ 3

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★ 1

Rude lady...

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★ 3

Stopped by later at night for a drive-thru order. No one else was in the restaurant, so I didn't think it'd take long. Ordered and paid, then waited. After about 5 minutes, second guy came to the window telling me the total. I told him I had already paid. After another 5 minutes, the second guy opens the window again and lets me know I already paid 🤔 After another 5 minutes, there are 3 cars in back of me, they finally give me my food. Getting home, they didn't get our order right.

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★ 4

They served me as soon as they saw me at the counter. Most McDonald's doing so that now days

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★ 3

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★ 3

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★ 1

Never again

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★ 1

Went to drive through, pulled up at the same time as another customer (one of us in each lane), 5 cars in line ahead of us. They took their order, left me hanging. Line ahead is moving. Another car pulls up in the other lane, I'm still left hanging. Recording plays in the other lane, I watch the other driver (that rolled in after me) sit for 10-20 seconds waiting, then I hear their speaker chirp up, and watch him order... still had nothing on my end after 10 min at this point. I drove off (car I pulled in with was at the pick-up window when I went by) and went to Wendy's across the street. This was the last straw, will drive across town or out to Falls for McD's, or go to BK, Wendy's, Hardees, Culvers, Arby's, or even Kwik-Trip before I come back to this store.

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★ 3

Hire more people please. The guy working taking and filling the orders, fries and drinks was running around and didn't have enough hands..

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★ 4

This was a nice location that was fairly well kept up. I had to order through the kiosk, but that was all right. Nice location, easy to get in and out of.

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★ 1

Didn't even get food. Dining room is supposed to be open until 11pm (froday night). Went at 8pm and the doors to enter are all locked. Only drive through is open. Really frustrating.

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★ 1

I went through the drive-through. I ordered a number seven with a Sprite which is a two cheeseburger meal. The girl says what size fries I said small. She says is everything correct on the screen but there’s nothing on the screen. Finally, I start driving away and the screen pops up and says one cheeseburger and a small sprite. The total was three something. I didn’t have time to screw around with this, so I settled for that. I go to the window guy hands me the sandwich takes my money gives me my change, says thank you and walks away. I start driving away and realize I don’t even have to drink. I decide to grab my receipt and go in there and complain. Then I realize he never even gave me a receipt. I am so done with this store.

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★ 2

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★ 1

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★ 4

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★ 5

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★ 1

Another bad experience at this McDonald's. 20 minutes to get 2 egg McMuffin and a hash brown! Then the food is cold. One McMuffin was burnt so bad It was like a rock and not even close to the edible. On top of that once again not one single napkin in the bag. McDonald's needs to get this locations you know what together!!!

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★ 5

It's McDonald's, a universal favorite

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★ 2

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★ 1

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★ 3

The night staff is awesome. She is such a joy to interact with.

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★ 5

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★ 5

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★ 1

Worst one in town

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★ 3

Slow service

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★ 3

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★ 5

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★ 5

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★ 1

Cook passed out in the kitchen
Store didn’t give a refund
Angry

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★ 1

I ordered at the counter was given a number. I waited finally I heard over loud speaker order 244. Went up to the desk and said my order was not take. My meal was cold when I mentioned my meal was for inside she said it was to go and it was up at the counter. Employee was very and insulting this was witnessed by other patrons. We have ordered from here before but this was the rudest worker we ever had.

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★ 5

One of the busiest McDonald's! I visit here everytime I go to door county/upper Michigan! Not bad service! Some people are really good that's why 5 stars!

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★ 1

i was waiting 20 minutes for a drink.

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★ 3

Nothing special

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★ 5

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★ 5

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★ 5

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★ 5

Let it be known, by the end of this year I plan to order either a quarter pounder with cheese Or a breakfast sammich from this establishment.

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★ 3

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★ 5

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★ 5

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★ 1

Never had such a bad experience at McDonald's in my life, long waiting with no other guests, unbelievably rude personal.. don't even waste your time to go there..

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★ 3

It's a decent McDonald's, but just a McDonald's.

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★ 1

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★ 2

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★ 1

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★ 5

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★ 1

Very very slow McDonald's we just Left

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★ 4

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★ 4

Got a Shamrock shake

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★ 1

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★ 5

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★ 1

It's McDonald's - I should never eat food from there. Everyone knows it is not healthy food. Too darn convenient.

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★ 4

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★ 5

Clean and tasty.

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★ 5

Best customer service I had at McDonald's. Tia was wonderful and she had excellent service. Very kind lady. All the night staff were friendly.

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★ 1

Went through the drive thru, ordered two sandwiches and a large fries and asked at the window if I could get a couple Buffalo packets and was told I could only have one but could pay for extras. ABSOLUTELY RIDICULOUS! First off you should be giving one per item regardless and the fact that you made us stop to pay the extra 79 cents is ridiculous!

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★ 5

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★ 1

Went during off hours. Was told my order was waiting on fries and was directed to wait in a reserved spot. After 15 mins of waiting and watching multiple cars go through the drive thru, I went inside to ask what was going on. Employees watched me from the back while I stood at the counter with no other customers in sight for 5 minutes. Eventually someone was able to get my order that had been sitting on the counter for some time. Can't believe I waited 20 mins for soggy fries.

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★ 3

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★ 4

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★ 1

Worst breakfast ever. Thought I'd treat my love to a Valentine's Day "quick" breakfast that morning and wasn't even worth a star rating. Very disappointed. The sausage on the McGridle sandwich was burnt! Muffin soo dry. I ordered the egg McMuffin and my sausage was burnt, the muffin was burnt! The hash brown was dripping oil. The only good part of the order was coffee and OJ. The gentleman right next to us had 2 egg McMuffins and didn't even finish one of them cause they were both burnt also. The muffin and sausage! I know this because I know that gentleman. Really!!! We will never go back to that McDonald's again.

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★ 5

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★ 2

They always get the order wrong. The price and quality keep going

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★ 1

The manager took my order at the kiosk and was very rude. I ordered a quarter pounder and asked for no pickles and she goes “so what do you want? A burger with just ketchup onions and mustard?” and I said “yes, the burger with no pickles I said” and she said “well okay” and rolled her eyes at me. Can’t believe someone with this attitude would be put as manager. Ridiculous

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★ 1

Very poor service. An order placed 2 cars ahead of ours was very large. We waited to get to the pay window for 10 minutes. Backlog of cars behind us. They should have had the large order pull ahead while others behind were served. We finally get to the pay window and they don’t have our order! We get to the next window and they tell us to pull up! We get our order with no ranch sauce and no napkins. Staff very poorly trained. This location has been declining in service and quality over the past year. Won’t be stopping here again.

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★ 1

It’s a 50/50 shot this place actually gets your order right. I always order online so there’s no miscommunication or anything. I can’t even understand how this happened though.

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★ 4

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★ 5

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★ 2

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★ 5

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★ 1

Female manager didn't know that roasted coffee was included in breakfast meal #6 then after telling her I was dinning in she handed me my meal in a bag all after waiting g 4 MINUTES at the counter to be acknowledged. Please get a new manager.

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★ 1

I frequently order food from this establishment due to its proximity to my workplace. However, over the past few months, I have consistently experienced subpar food quality. For instance, during my last order of McChickens two weeks ago, the paties appeared flattened and squished in the shape of fingers, and all toppings were displaced into the wrapper. Today, upon ordering a kids meal, I encountered another issue – the food was served ice cold, with undercooked fries. Unfortunately, I was unable to address this concern immediately due to work commitments.

Moreover, I have observed a concerning trend in employee interactions. While two individuals, one older and the other with short brown hair, have exhibited kindness, the majority of the staff has displayed negative attitudes, given me unwarranted glares, or ignored my orders. This trend persists during both in-person visits and pickups. While I acknowledge the challenges of being short-staffed, the visible disinterest and lack of enthusiasm among most staff members create an unwelcoming atmosphere for customers. Despite attempting to give the benefit of the doubt, it seems this issue persists as an ongoing theme without resolution.

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★ 5

Nice people.
Good service

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★ 3

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★ 3

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★ 3

What can I say?

I must say, my experience at this establishment left me quite disappointed. Instead of being greeted and assisted by a friendly employee, I was directed to a kiosk to place my order. While I understand the challenges faced by the industry, such as poor working conditions and low wages, I reluctantly accepted this change as a reflection of the current era we live in.

To make matters worse, when my order was brought to me, it was missing my drink. I had to wait for another employee to return with an empty cup for me to retrieve my own beverage.

Coming from a different time, where even fast food chains like McDonald's offered a more enjoyable dining experience, I can't help but feel disheartened by the decline in quality. The atmosphere is now less inviting and personal, and it seems that everything has suffered except for the costs, which have only increased without providing much value in return.

Regrettably, it appears that this is the unfortunate reality of the world we live in today.

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★ 2

My food got lost coming to curbside.
I had to go inside and wait for my food again
Took 25min start to finish and they were not that busy

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★ 2

Order got messed up 4 times

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★ 1

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★ 1

I was originally charged for the wrong order, after the drive thru cashier already made mistakes on ringing up the order. Then the manager who came to help refunded us for a different order, and charged us a separate amount for our new order. When we finally pulled ahead to the next window it seemed like our order was never rang in since the beginning, but at least at the second window the lady knew what we ordered and made sure to have everything in it. They're either incredibly understaffed, terrible at training, or hiring people that just don't care.

If it seems confusing, don't worry, I was confused too.

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★ 4

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★ 5

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★ 2

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★ 5

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★ 2

Dried out fries, old apple pies or none at all.

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★ 1

I asked for 3 plain double cheese burger and they put onions on it

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★ 4

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★ 1

Major attitude and rude. Order was wrong and they're attitude was 'too bad"

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