★ 2

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★ 1

Every time coming here the worst service, mean and rude employees. And have been yelled at by the managers

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★ 4

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★ 1

This is concerning the St. Croix Falls, WI location. I ordered and paid for a 6 piece chicken nugget happy meal with fries, apples, apple juice, ketchup, and a toy. I got a 6 piece nugget. This is becoming the norm at this location.

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★ 1

Dont.....worst food ever,sorry,wouldn't feed it to my dog...go next door

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★ 4

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★ 1

45 minutes for a couple burger meals and they still messed the order up. No wonder no one has faith in the future of this country, can’t even take your job seriously or do it right in a low stakes situation. Embarrassing

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★ 5

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★ 5

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★ 1

Slow

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★ 1

Went here Saturday to get some lunch ordered and spent 20 minutes waiting around while the workers were just standing around also after we got our order they didn’t even give us 2 of the sandwiches we ordered wouldn’t be going back!

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★ 5

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★ 4

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★ 1

Normally this has been a pretty decent McDonald's but recently something must have changed. Getting orders completely wrong repeatedly even after specifying. Not to mention the employees having small talk instead of dealing with their drive through customers. Not likely to return anytime soon after being a lifelong customer.

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★ 1

When I ordered on the app I was in st croix falls at the time and paid before I got to the McDonald's, the app ended up sending my order to amery and when I went inside of st croix falls McDonald's to ask for help I was not served or helped for easily 10 mins with multiple workers walking by and just staring at me.. I ended up crossing the street and going to subway lol.

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★ 5

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★ 1

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★ 1

Got a snack wrap. Sauce was all over the place on the outside lettuce was just where ever .... Had one piece of chicken instead of 2 ... very small chicken piece as well so was just all tortilla. Went in to complain about it lady at the counter said we only do one piece of chicken. We'll you are wrong it has always been 2 pieces.... at the very least find a piece that fill the freaking tortilla 10/10 worst experience every single time I come here

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★ 5

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★ 1

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★ 3

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★ 1

Always missing items. 3/3 orders in the last 45 days to be exact were all missing multiple items. Prepare to wait 10-15+ min for mobile orders, even if placed well in advance.

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★ 5

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★ 1

No prices on drive thru menu, also I was there today and in drive thru and the lady told me t wait she would be right with me and I had to wait at least 3 minutes and no other customers in drive thru, so I drove off. Also another time I was there and ordered 2 fish filets and two comes and I was told my meal would be over $30 which is ridiculous. I think they took the prices off the menu so they can just charge what ever they feel like. I will not go there again. I will go to Dairy Queen where i get fast and friendly service aand reasonable price.

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★ 4

Fast service

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★ 4

Good clean location with quick efficiency and courteous staff.

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★ 3

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★ 5

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★ 1

Food is really good normal McDonald's is nastolgic to me like a lot of people, but while I was there tonight (7/27 about 7:30pm) the manager was screaming and yelling at her employees like a mother scolding her child aggressively in a public place, the people in the store were visibly annoyed/uncomfortable. The manager was screaming about how no one was getting a break if she didn't even get one, I understand that Wisconsin's work related break laws are loose but it's still unacceptable, you wouldn't want your children treated like that would you. I also heard very clearly from the manager that an employee was going to get free food that night but was no longer getting said food because of their performance.

If I'm being 100% honest I feel as though managers shouldn't take their anger out on their employees, its one of the many factors to why fast food work places are terrible to work in and have high quitting rates.

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★ 5

Clean Friendly Staff Food Was Good Delivered Hot Nice Location

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★ 1

At here for lunch and everything was chewy. Service was horrible it took them 10 minutes just to get my kid a sweet and sour sauce over go there

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★ 1

Worst McD I've ever been to. Drive thru wait is always exceptionally long. The QP I ordered was dried out and the bun was stale. They literally don't care when you bring it to their attention either. Go next door to Dairy Queen

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★ 1

I wish I could give zero stars !!! Sat in the drive thru for over 10 minutes waiting being told one moment then 3 other cars get helped before me !!!!!! This place is horrible : not the first time . Your job isn’t that hard !!!!!

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★ 5

Clean! Friendly staff!

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★ 1

Stopped by to get some coffee on my way through town. When they handed me the coffee cups at the drive-thru neither of them had their lids on properly. The first one wasn't a problem, but the second one spilled on me and burned me. The workers seen it, and not only did they not apologize for causing me to get burned, they actually started laughing at me and backed away from the window to try to duck out of sight while laughing. On top of all that they didn't even get the order correct. We only ordered three things and two of them were coffee.

**Update** decided to give this location another chance after months since the incident. I've come to the conclusion that it's impossible to have a good experience at this location. Disgustingly slow service.

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★ 1

Food was not fresh.

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★ 3

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★ 3

Silver price in the Fry's ain't as good as they used to be

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★ 5

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★ 2

fantastic staff but they need to hire extra hands for busy times. a pay increase is needed. also the old buildings were wsy better the new ones have a prison vibe.

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★ 1

I wish I could say they were good for fast food. They regularly (at a minimum half the time) are unable to complete my mobile order without forgetting important parts of the order and I have to turn around and come back. They are pushy to get good drive times and so I can't check to make sure all my food is there. When they have made a mistake I am an inconvenience vs their perpetual mess ups.

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★ 5

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★ 5

The crew working the drive through windows on 6/26 at 5:30 were great!

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★ 3

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★ 3

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★ 5

Always the wrong order in drive threw

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★ 1

This is the worst mcdonald's. It's dirty. The staff do nothing. There was no ketchup no napkins out, and no one at the from to get me some help! When finally some one did it was smooth 10 minutes before we got what we needed.

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★ 2

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★ 3

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★ 1

My Mom wanted this trash. I want to live so I will never eat this garbage.

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★ 1

Only getting one star because I have to give something. Quite literally should be receiving a negative amount of stars. Just got my order, I was handed the bag of food and no expression of have a good day or even letting me know I had all my food. Drove all of a block to see that I in fact did not have all my food. Went back to get my biscuit sandwich where I proceeded to wait for 25+ minutes to be spoken to inside. Without a single manager in sight the whole time myself and many others were waiting to be helped. When I finally was offered help I was informed the biscuits were out because it was now lunchtime (10:30am). They proceed to make a sandwich (unknown what kind of the one I wanted was unavailable). Walked away with a McMuffin and no apology or offering of refund or for me to decide what sandwich or food item I’d rather have. This location is an absolute joke of how it is run and the fact that there was not a manager and only teenage kids.

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★ 2

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★ 5

Feels great not getting looked at like I'm gonna mcbeat-up

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★ 5

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★ 5

Great deal

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★ 1

Manager on duty berrated employes. Employes were slow. Took 25 minutes to get a 5 dollar meal deal. 50 cars went through drive through before 1 person would get an in door order. Several other waited even longer for their food........update went back again today 5/18...again waited 45 minutes for our food, only to find 4 out of 5 sandwiches missing. Then 2 of our 5 4 piece nuggets were missing a nugget, counting to 4 is not that hard! Then we called and the blonde manager with glasses answered after our 3rd call and about 15 rings, talking about how busy it was and that she would talk to her staff. I said my husband is on his way to get the food, and she said oh I was just going to put your name down for free meals (heard that before) place needs new management!

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★ 1

I get it that things are becoming more automated but I stood at the counter and had 4 employees look at me and walk away. Even if there are machines taking over, no thing can replace good customer service

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★ 1

McDonald’s is a pathetic example of a supposed efficient restaurant. They’ve been running this business model for decades and it sucks. Nobody wants to touch that greasy screen that everyone in town has smeared their fingers all over to order their food. The floor is always sticky. None of the tables were clean. The “ketchup fountain” was empty. Both of them. The phone app is awful. If you have a question you have to wait at the counter for someone to notice you and it sure feels like they try not to look if there’s someone up there. Every employee looks like they hate their job. It’s a miserable experience.

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★ 5

Fast

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★ 5

Super bussin

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★ 2

Absolutely slowest service when considering how refined this brand should be. No excuse. Time after time way slow. Disappointed 😞

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★ 1

Always forgetting stuff in my orders

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★ 4

A yummy fast food restaurant. So good!

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★ 4

We went through the drive-through food and had been sitting under heat lamps for a bit. It's a hit or miss with this McDonald's, although drive-through is very fast, and the employees we're nice and friendly.

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★ 2

it took over THIRTY MINUTES to get a couple cheese burgers, fries, a frappé, and some sprite. I mobile ordered ON MY WAY THERE and at 6:47 and got it at 7:35, WHICH MY SISTER HAD TO GO INSIDE AND GRAB HERSELF. WHEN THEY WERE SUPPOSED TO BRING IT OUT TO US.

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★ 5

My five y/o having a fun

time with his ¹st McFlurry!

& not gonna lie,

my Plain Sundae was

pretty boss too. 😋

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★ 4

Clean restaurant and good cheese burgers.

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★ 1

I had like hair in my food and like mold

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★ 5

Compared to the Osseo, MN location, this is fine dining!

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★ 3

No matter what you do, make sure you check your bag before you drive away! I was missing 2 sandwiches from my order, and it certainly isn't the first time. This means some of my family has to wait to eat while I drive back. No apology from them. I work in a place where we take orders. I can't even imagine not making it a policy to check the order before it goes out!

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★ 1

I got the five dollar meal deal. I bit into my chicken nugget and there was something hard crunchy in the chicken that is absolutely disgusting and I don’t know what that is so you better fix that.

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★ 2

Mcdonald's used to be so good before to pandemic. Now 5 years later most places have gotten back to pretty much normal. McDonald's food Just doesn't seem to be quite as good as it used to be and the service is horrible. Nobody wants to help you and their dining room is always dirty. There's never a clean table. We had to actually ask somebody for a wet rag to wipe off a table and this wasn't just one time. This is on a regular basis.

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★ 4

They always forget my sauces. But the food is good.

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★ 5

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★ 1

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★ 4

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★ 1

Very dirty place

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★ 5

Didn't take long to get our food.

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★ 5

Great Job!!

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★ 1

The indoor service at this restaurant is terrible i wait on average 20 minutes to get my food fries and nuggets are almost always cold you can stand at the front counter for 10 minutes before anyone comes to help you grandkids got expired apple slices in the kids meal the service is just overall terrible the self serve kiosks never give a receipt and good luck getting someone to print one for your very unfriendly place to dine I recomend taco bell down the road or subway across the street

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★ 3

Great kids in there working they got a hard job

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★ 3

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★ 3

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★ 2

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★ 5

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★ 1

Worst customer service of my life

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★ 5

Great place to eat, always willing to go the extra mile

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★ 1

Fries were cold, treated with much disrespect, saw saliva and hair in my food. Will not be coming back again, do better.

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★ 5

Always a good fast food joint. They always are friendly, and food is hot, and fast and fresh. Love the $5 meal deal.

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★ 1

I have just sucked it up several times with this McDonald's, more than 80 percent of the time the fries are cold even though you wait 10 minutes. I don't mind waiting if I'm getting FRESH, HOT food. We were there tonight & had a sandwich missing & of course cold fries. I tried to call to speak to a manager as I have reached my limit. They can't even answer the phone! It was not busy (after 8pm) I tried twice but I'm done!!! No wonder DQ is always busier, bunch of bull!

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★ 1

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★ 2

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★ 5

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★ 2

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★ 3

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★ 5

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★ 5

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★ 3

Quality is hit or miss depending on time of day. Sometimes good sometimes not. Find thid to be a theme at every mcds i go to

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★ 5

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★ 1

They didn't get our breakfast order right. You would think 2 mcmuffins and 2 hashbrowns would be easy instead they gave us a biscuit instead . Very sad situation at that McDonalds in st. Croix

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★ 1

I drove thru the drive thru tonight and the computer wouldn't work and he took my order 4 times and kept asking the same things I fully understood and was patient...I order a kids meal cheese burger ketchup only I said that many times, and a $5 meal also ketchup only...took at least 10 minutes and they were both mustard, ketchup 1 pickle, onions...even if they were normal they were still wrong...called them and they told me they knew and I could get a free burger next time...I said I want the full meals replaces next time not just the burgers for the inconvenience as I had already driven many miles back home and the manager refused and kept repeating I have your free burger on the list....I get that it was a new kid who took the order but you need to take responsibility for incorrect orders. Wouldn't you rather have happy customers than a bad review.

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★ 4

Drive through

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★ 4

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★ 1

This is freaking ridiculous I live in Shafer. I drove there spent $50 on 4 meals and when I got home with the food for my family only 1 meal was correct and missing a sandwich. How incompetent can you be seriously your job is extremely easy And you still screw up. Don't worry I will just waste $50 on food. And when you try to call the phone just keeps on ringing! What a joke of a business. You lost all my business from here on out that's for sure. Very unhappy customer!

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★ 5

There was a mistake on my original order, but they went above and beyond to rectify it. Well done!

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★ 4

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★ 1

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★ 1

Place is a joke. Always out of whatever I order. You should have breakfast burritos on a Monday

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★ 5

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★ 5

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★ 5

Very good 💯

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★ 5

Great Mcdonalds! It felt very welcoming because workers were holding the doors for us when we came in. Food taste the same as usual, atmosphere is pretty normal. Not too loud too. I recommend stopping!

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★ 5

Ok, good manager

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★ 5

Use the app, it's a great thing

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★ 5

Fast service.

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★ 5

Always get good food, although sometimes seems to be thrown on the bun. I like the $5 option. I have the app and often get a double cheese burger free. I'd recommend thier app.

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★ 5

Love the ap and fast hot service.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 3

The worker's need to pay closer attention to house cleaning choirs

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★ 5

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★ 1

Worst

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★ 5

Curbside service is great. Caleb brought my order out with a big smile and a pleasant greeting. The staff here are always positive.

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★ 3

C'mon McD's these are the fries you served yesterday around 630p?

No 🍟 fell in the bag.

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★ 5

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★ 1

Saw the prices and walked out. Thank you McDonalds, I went to the store and bought 8 pre-made 1/3 pound patties, buns and cheese and fed the whole family FAR cheaper than I could have fed 2 members of the family at your low grade overpriced garbage that you now pass off as fast food. Can't wait until no one wants your product anymore so you will just go away.

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★ 4

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★ 3

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★ 1

Went through the drive through at 6pm and ordered a bacon mcdouble medium fries and of course a drink 10$ meal and what do I get 10 minutes waiting in line for 1 car waiting on ice cream (I've worked at 3 locations that would of never been acceptable that car would of and should of been pulled forward) our fries were like half cooked half warm trash and the bacon mcdouble had 1 tiniest peice of bacon what trash when it should have atleast 2 to 3 peices on that and not like it was cut into 4ths and only given 1 tiny peice what a joke of 10$

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★ 1

The app messed up my order so I had to waste my time waiting for them to make the food that I should have gotten. It took them way too long to make two burgers. Also I had to pay extra money for a burger that should have been free. I'm happy to have an excuse to not waste my money on this dumpster food anymore anyways.

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★ 4

IT'S Mcdonalds,always consistent.

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★ 5

Love it

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★ 5

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★ 1

I’ve only eaten at this location a few times, but each time I have gotten incredibly sick, probably with food poisoning.

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★ 5

Great place!

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★ 4

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★ 1

Been waiting for a half hour and still haven't got our food

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★ 5

Consistently good breakfast

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★ 3

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★ 3

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★ 4

Food is always good. I wish I would have shamrock shakes Year round.

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★ 1

They never remember anything! I literally asked for a PLAIN cheeseburger. They gave me one with everything on it. You seriously need to yell at them to get it right. So mad.

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★ 3

#5 Meal. 10 piece McNuggets, fries and a medium chocolate shake. Rounded up the dollar amount to $15.00. FIFTEEN. Maybe next year, I'll save up and return. (To be fair, I did get two Honey Mustard dip packages "for free")

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★ 5

We ordered our meals and it was ready in record time. There were many workers and they were moving like clockwork. I walked in, and a person immediately approached the cash register and took my order. While I waited a short time for my order, I watched the same quick assistance given to all who entered. Definitely, the restaurant is a quality superb operation. A very good place to stop at for quick and accurate meals.

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★ 1

Nope....just nope

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★ 5

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★ 4

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★ 1

Half the times I've gone here they have screwed up my order, and expect on any slightly busy day to be waiting 10-20 minutes in line for your 'fast' food; maybe this should be expected from a store that the largely relies upon child labor. On the plus, they are certainly encouraging me to reduce reduce my fast food intake by being so bad.

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★ 1

I'm not entirely sure if the rest of my patty is being held hostage in the back or what, but I am completely disappointed in paying 22+ for a patty that's about as thick as two slices of cheese. Will not return nor would I recommend to anyone! Also to anyone who does come I would recommend shoes with good grip on them as the floor is disgustingly greasy EVERYWHERE!

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★ 4

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★ 4

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★ 1

They sure know how to screw up a order

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★ 2

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★ 1

As I sit inside the lobby with only one other family, it disturbs me that literally ALL the tables are dirty, debris and food on the floor and condiment counter completely filthy with spilt pop and ketchup.
I will give them the benefit of the doubt and say maybe they had a rush at lunch??? But absolutely no urgency to get the place tidied up….I’ve been here for over 30 minutes.
As a fellow customer service employee, I see many things wrong here….with multiple employees sitting on break and/or eating. 😑

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★ 3

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★ 1

Worst service of any McDonalds I've ever been to! What a poorly managed location! I'm amazed it takes 40 minutes for three cheeseburgers. I will not be eating here again😊

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★ 5

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★ 1

Yuck, dry bread and chicken .. nothing else. Dead French fries....

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★ 2

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★ 3

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★ 3

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★ 5

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★ 1

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★ 1

The kid working the drive thu said Milk doesn't come with the happy meal and refused to look at the receipt to see I was charged a milk.

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★ 4

Staff is always friendly

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★ 3

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★ 4

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★ 5

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★ 5

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★ 2

Suggest were overcooked, fried were not very fresh.

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★ 1

I ordered a sausage egg mcmuffin this morning, there was so much shell in my egg I had to throw it out! Seriously DISGUSTING!

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★ 3

I frequently go here and I have to say it is hit or miss. This last time was a doozy. I ordered a McChicken with added tomatoes, they weren't on there. I ordered an ice Carmel macchiato and got a piping hot cup of joe. They fixed the McChicken just fine but when I got the macchiato the bottom half was THICK CARMEL SYRUP. not good not good at all.

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★ 4

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★ 4

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★ 4

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★ 5

Love using the app. Always quick and reliable

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★ 1

I stand by the cash register and they helped the drive through more than the people standing in line

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★ 4

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★ 3

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★ 3

Food good, BUT, they forget part of the order. Went through drive-thru again to fix order.

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★ 1

All time worse hamburger I've ever eaten.

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★ 2

People were impersonal, restaurant was a mess, most tables had not been cleaned. Seem to be finding this at many McDonald's

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★ 5

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★ 3

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★ 2

Me and my mom came here through the drive through. When we asked for a side of spicy pepper sauce, the little cup container was not even 1/4 of the way full. I also asked for extra ketchup, and it was all over inside my wrapper. I'm sad to say this is disappointing. Won't be going to this one again.

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★ 5

We recently ordered at the Drive Thru and initially our Bacon + Cheese sandwich was not in the bag. It was on the receipt, so it wasn't a big deal at all and we just went back to go get it. When we received it it was handed over by a boisterous gaggle of bright eyed young people who all seemed in very casually high spirits, as one might picture the crew of a small warship in home waters. The sandwich we were served upon review of our receipt was a work of art; possibly the best single item of food either of us has ever received from a McDs. More breaks and a raise for this crew please. ACAB

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★ 5

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★ 5

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★ 4

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★ 1

Don't leave the drive-thru without checking your order!!!! The kids don't pay attention to detail & will short you sandwiches on large orders

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★ 3

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★ 5

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★ 4

I visited with my children on 08/23. Eden was working the cash register and was so kind. There were computers to order from, and I thought that's what I was supposed to do, but she welcomed us as we walked in and offered to take our order. I appreciated talking to a person instead of a computer. After ordering, we all went to the bathroom and Eden had a high chair waiting at a table when we came out. I heard her ask every person as they were leaving if they enjoyed their lunch. I interacted with a few employees and they were all nice, but Eden had top notch customer service skills!

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★ 4

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★ 5

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★ 4

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★ 5

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★ 3

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