★ 1

This place has the worst customer service ever. I have never gone to a place that does not great you. You have to wait long periods of time if you walk in to order. If you use the self check in board to order, you get no receipt. When you order comes up they yell out your number and throw the food on the counter. They don’t and won’t make eye contact as they walk away as fast as they can. If you have a question or even want to ask for salt, you have to wait until someone notices you standing there and then asks what you need. The manager is the worst. I had to get her attention cause I had no drink with my order. She just yelled out, it’s on its way. To be honest, I like the food but wish there was a Burger King in town. I would go there instead. While I was standing there today, there were 2 Older ladies and one was handicapped. Again got the food thrown down on the counter with no drinks or even thank you. She stood there for 2 mins before someone helped her. Just the poorest customer service ever…….. The laddies looked at me and said, wow. I then said it’s like that every time I come in…
I hope this review helps to get better service and if not I’ll keep leaving bad reviews and pray someone see them.

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★ 2

Food was cold. Wait for 15 mins inside. I had to ask for my drinks and when I did. One had ice and the other did not. At that point I was mad..

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★ 1

By far the slowest people work here than any other place in the world and not just speed slow..... no common sense and no urgency for anything literally a snail could be smarter and faster than these poor excuses of employees

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★ 1

So the food was shit I asked for hot fries because they were cold she took them and the manager went took the cold ones I had and filled them with hot fries. Really! Your the manager yall need to rehire some one who has ethics and respect for her job. Worst McDonald's i been to ever. The staff was nice but the manager should be a window worker period.....

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★ 4

Went through the drive thru asked for steak, egg and cheese bagel the guy taking the order was total out if it this day. Repeated everything incorrectly finally when to pay and the lady there was confused not for my end but the guy taking the order. Then I received the order. Then pulled up to a parking space when I looked at my sandwich ( forgot to write that I asked for no sauce and no butter on the sandwich) sauce was inside on top and on the bottom butter also. Walked in to address the issue they looked upset like it’s my fault. Took the sandwich before getting in the car a looked at it more carefully and come to find out they did not add cheese. Went back and I got that what know look. After adding the cheese I got in the car and went to work which is 3 minutes away. The sandwich was cooled and so was the hash brown. I throw it out. I have between 20-25 workers each day ( Monday-Friday) that I buy there breakfast and I never understood why the driver that picks up the food drives 5-7 miles to the other McDonald’s. NOW I KNOW. The worst place/ meal and service I have ever had and I’ve had a few.NEVER Going back.

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★ 1

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★ 1

I only get 30 minutes for lunch. Was stuck in line for 15 minutes because the car in front of me wanted to have a friendly chat with the drive thru worker. Rather than having him pull forward if he was waiting for something so the people behind him can get moving, I overheard one of them say "these people can wait".
I'd have just pulled out of the line if I hadn't already paid. Food was room temperature by the time I got to eat it.

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★ 5

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★ 3

Cheeseburger a mess. Hot coffee but ordered cold. Employees shouting and unfriendly.

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★ 4

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★ 2

I just stop to get iced tea. I went inside because the drive through was so busy.

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★ 3

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★ 5

Saw all the bad reviews after I went to leave my own review after having a good experience. We did curbside and it was fast and fresh.

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★ 4

Everything was good and the staff was friendly but they forgot the fries in the happy meal.

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★ 5

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★ 1

The night shift is pretty terrible. The woman seems to always have an attitude and the food is always over done or wrong. I’m just not going to eat it anymore since it’s poison of some sort anyway

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★ 1

Always getting my orders wrong never listen it's mainly the kids that work there. As for the older people that work there they always complain about everything and they are rude. There's only one older lady that's nice in the drive thru sometimes.

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★ 1

The restaurant was filthy. Flies everywhere. Ceiling had mold, floor was stained with spilt soda and fort.

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★ 1

I ordered a wrap and it was under cooked, I asked a lady who worked there if she could make me another one she had no problem doing so after she seen the undercooked chicken and then the manager came up I think her names Rebecca she was very rude about it and told me she couldn’t remake it because you took a bite out of it

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★ 5

What can I say, I'm a sucker for the fries.
Sweet kid at the register.

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★ 5

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★ 5

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★ 5

For a small town this is my favorite McDonald's. Everyone is so nice and accommodating always!

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★ 1

Updating my review to reflect my experience this morning. Placed an order thru the app to pick up in the parking spot. I had my two pups with me, so I wasn't able to go inside. I had a simple order - I wanted to try the caramel macchiato, and had a half off deal in my app. I also added a cookie 3 pack. A few minutes later, I see the worker bring my order out, and I notice it's only the cookies. And starts telling me as she's walking up "I cannot make you a macchiato, our machine is down." She starts walking away, but tells me she can make me a frappe instead. I'm still processing what she said, so I ask her if the frappe is anything like the macchiato? She genuinely sounded annoyed with me, says "No! They both have caramel drizzle, that's about it." And keeps walking away. I actually had to call after her to confirm she was making one for me, even though I wasn't really interested in it.i think she'd planned on making it regardless. She came back to my vehicle a minute later, and shoved the drink in my car. She actually told me "next time just come inside, I'm short staffed. I'm the only person here right now!" Honestly, how is that my fault or my problem? I do believe it's the customer's right as to how they want to place their order. Completely unnecessary that she take her frustration out on me. Contact your supervisor if you're upset that you're understaffed. My business is what literally keeps you in business. Okay, not just me, but I'm a tiny percentage. I matter. ** This is a diff review now** I always do the mobile order, and pick it up through the drive-thru. My last three experiences have been bad.
First, I went to use my points for a free frappe. I decided to get a hashbrown as well. When I got home, the bag only had my straw and napkins, no hashbrown.
The second time, I purchased a Happy Meal. It was missing the toy. No big deal to me, but, try explaining that to an excited child. The most recent time was during the "squishmallow frenzy". Placed a mobile order for 4 Happy Meals, and when I got there they told me they were out of squishmallows. Was told I'd have to come back for them a different day. This was the 2nd day of the Squishmallow event. But I will say that the service itself is good, most of the people are friendly.

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★ 5

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★ 2

mid's

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★ 1

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★ 1

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★ 5

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★ 5

Not bad, ask for fresh nuggies

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★ 5

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★ 1

Rude and argumeitive manager after leaving my breakfast sit behind the counter for more than five minutes. Refused to acknowledge table service even though it was offered in their app and they had numbers on the tables. Was told "we don't do that here" to evidence to the contrary.

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★ 1

Took WELL over 30 minutes for a shake and an iced coffee. Absolutely ridiculous.

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★ 5

Good service and pleasant stay.

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★ 5

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★ 3

About a half hour ago, we ordered two Mc Doubles and got a Mc Chicken instead…Also ordered two vanilla cones and a medium fry. Food was good but very disappointed that we got the chicken instead of the McDouble! Drive Thru not the best. Never got a receipt either!

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★ 4

The service is great. The workers are kind and do their best when they get busy. When the drive-thru is wrapped around the building, that's the sole focus. If you choose going inside or opt for the order-and-park method during that time, you will be second priority.

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★ 1

Workers were rude, food tasted old at 7pm. My son practices right near this location up to 4 nights a week so I frequent it more than I’d like to admit since there isn’t much else around here fast food wise and I’ve never encountered a pleasant employee yet.

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★ 4

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★ 4

Wife wanted a cheeseburger

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★ 1

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★ 1

After stopping for a quick dinner after a long day with your kids, they tell you all your food is in the bag, so you stupidly don’t look. Left your and one of your kids food completely out of the bag. Of course. Last time I will be stopping at this McDonald’s.

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★ 2

Time we come here somehow our order is messed up either. They don’t have their frozen Coke machine working they’re out of apple pies. Their ice cream machine is down it’s consistently something and then they don’t even offer a refund without having to beg for something when they messed up we McDonald’s around.!!

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★ 5

La atención es de lo mejor

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★ 5

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★ 5

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★ 1

Had to wait 30 minutes for some coffee and a breakfast sandwich

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★ 4

I walked in at noon with only a kiosk to place my order. The kiosk does not translate to phone or app for rewards. You try to place your order and when you get to the end it says you must order at counter. Young girl finally comes up to counter and looks at you like she's gonna beat you and acts like your wasting her time when i ask if they have ice tea. She places order, collects payment and then disappears. A few minutes later she drops my order off in a pickup area with another persons order and walks in back without a word. I wouldn't have known my order was ready if I hadn't checked the bags. Very poor customer service.

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★ 4

Little slow but it happens

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★ 1

This location used to be the best now it is the worst. My order is never correct and the food is not fresh. The employees are so rude for no reason.

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★ 1

They constantly mess up my order, do not eat here, also have been given attitude from multiple employees on several occasions including management

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★ 3

I always have to check the sodas because even though every single time for the last 50 years I ordered Diet Coke they always give me regular Coke with the diet coke button pushed

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★ 5

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★ 2

Normally quick service only complaint I have is the buns to my sandwiches tend to be crunchy and not soft knowing they were toasted prematurely and not fresh

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★ 2

This girl didn’t put enough m and ms in my McFlurry and it was vanilla ice cream with a blue streak next time I come I want more m and ms

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★ 1

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★ 1

Seems everyone in this town in food service is brain dead.
Don't know how many times I've gotten an order wrong here.
Ordered a 20 piece chicken mcnugget, got handed a large fry and 2 mcchickens. Very clearly got someone else's order, but couldn't check my food for an hour, so didn't know till it was too late.
Never again if you offered me free food for life.

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★ 1

Service in the lobby is nonexistent. The kiosk is insane. Just take my order and give me my food so I can give you money. I can't express enough how much I hate the "use the kiosk" and lack of any service idea is.

Update - still hate the kiosk. But they'll eventually come take your order now.

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★ 5

Got 2 large decaf coffee with 6 cream in each one.. mom loved her ☕️ coffee

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★ 5

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★ 2

I dont go to this place often but when I do they are always slow and the flies are alarming. This last time in, there had to be 20 or 30 flies at the counter alone. On the menu screen, on the counter, the register and buzzing around and landing on our heads. I'm trying to eat less fast food, and fly droppings, and this last experience will help since I highly doubt I will ever be back.
REVISED 11/2024
Not much has changed except I have to order from the kiosk, no personal interaction (heaven forbidden). This time however the place was a mess. Nobody in the dining area, nobody making an order and maybe 3 cars in the drive thru. In short, not busy. And yet the dining room was a pig pen. All the tables needed to be cleaned. I had to wipe off my own table before I sat down. Food and garbage under numerous tables. Just a mess.
I dined in, and in the entire time I was there, nobody came out and cleaned up.
For the prices we now pay and the wages they earn for fast food customers deserve better.

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★ 2

Placed an online order for pickup. Our order number was listed in the 'Now Serving' list on the monitor. After waiting at the counter for several minutes with no one speaking to us I asked someone for my order and she barked back that they were busy and I would need to be patient. Horrible service and then the food was bad. The biscuits on the sandwiches were old and stale like they had been left out too long.

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★ 3

The fries were overcooked to the point where they were chewy, and my McDouble was so dry that it wasn't great

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★ 3

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★ 4

Typicall McDonald's!!

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★ 3

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★ 1

If I can get a negative 100 Stars I would. This location is by far the most worst ever I've seen in my life. Nothing but extreme rude people management that doesn't even know how to manage things. This isn't McDonald's you might as well call it Mcdaycare.. and after speaking with the district manager knowing that one of their managers refused to give me my money and I had to call the police to get my refund because the manager refused service slam the window on me and gave me the finger. And the district manager says that we're going to coach this person. I know if that was me I would be fired immediately. But that's the type of people that they still want to continue working there people that treat you like garbage and take your money for a paycheck..

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★ 4

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★ 3

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★ 5

Mmmmm. yummy!

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★ 1

Sat in drive thru line for 45 minutes, order wasn’t even correct

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★ 1

Went to mcdonalds Oct 10 , 24. about 10am. After standing for about 5 min inside another customer walked in so I moved to the left. Boy came up to the register & took the other persons order & started to walk away. I than said hey hey could I order something. The boy rudely said if I stood in a specific spot, he pointed He would than take my order. There is no sign with that specific direction. I responded, “your so rude keep the food, I will never come back.
A week before we asked for oatmeal at 1pm & were told its only served till 10:30am. Heading to Racine we stopped at Mcdonald in Sturtevant and enjoyed 2 oatmeals at about 2pm??? People make mistakes but Rudeness, unacceptable.

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★ 2

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★ 3

They will get your order wrong about 50% of the time

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★ 2

I was there on September 20 around 11:30am. I was waiting at drive thru. 2 cars drove up to the other speaker and got taken before me. Obviously the girl was doing her job at her speaker and the male at my speaker was not!

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★ 4

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★ 1

I did an order on the kiosk, but the manager needs to train her employees with special needs better. No one reads the ticket for your order so you have to ask for each individual drink, straw, drink cup, napkin, everything. My order was correct, but my vanilla iced coffee was very milky. Also, although everything looked clean and felt clean, there were a few flies swarming randomly.

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★ 4

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★ 4

Fast food fast service

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★ 5

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★ 1

Waited an hour for fries

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★ 5

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★ 1

The single slowest and dirtiest McDonald's in the Developed World. So many flies you'd expect Sting to show up and sing a benefit concert...

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★ 2

Don't give you your food if you use the app need to get their machines working

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★ 3

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★ 4

Why does this survey ask about burger King chicken nuggets? I like McDonalds nuggets

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★ 5

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★ 2

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★ 1

Waited 25 minutes for my mobile order and never got my food. Couldn’t go in either because they had locked the door to the lobby.

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★ 5

Always a little slow

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★ 5

This McDonald's is fast and efficient.

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★ 4

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★ 2

Service slow, people see you but act like you're not there

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★ 4

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★ 1

Worst I've ever had. Ketchup on a big Mac? And so much salt on fries I couldn't eat them. Threw it all in the trash. Worst ever

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★ 1

Dont order from the app at this restaurant cuz they are definitely gonna short you half your order

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★ 1

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★ 5

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★ 3

Tale of the times. Haven't been to one in years. Food service just ain't the same. Went inside , not the same. Wonder how often things get cleaned.

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★ 5

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★ 4

It's McDonald's. Hit or miss, but I like the chicken sandwiches.

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★ 1

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★ 4

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★ 4

It's McD's so you know what you are going to get but the burger was hot and seemed freshly made.
The service was as fast as you would expect.

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★ 5

The Manager is very the food is very good and they give out free drinks

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★ 5

The new manager is great! Excellent service!!! A+

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★ 1

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★ 5

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★ 4

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★ 4

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★ 4

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★ 4

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★ 1

I visited your restaurant yesterday with my great grandson . We went inside to order and eat , well after waiting for a while to get waited on the lady turned around and said I should use the kiosk. I went to the kiosk and tried but couldn't figure it out. It seams that you only care about the drive through customers .
I will not be visiting McDonald's again . Maybe you as a manager should take some time and train your people to be more considerit to your customers.

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★ 2

I live a couple blocks away and I usually pretend like this location doesn’t exist. Today I decided to go to this location and the coffee tastes funny and I asked for an egg and cheese biscuit sandwich. I ended up with a sausage and biscuit. My order always get screwed up. Always left disappointed.

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★ 3

Normally don’t have issues here, but the last couple times I’ve ordered a steak bagel meal, and they don’t have the breakfast sauce on them. And this last time there was a strip of bacon on the sandwich.

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★ 3

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★ 1

Manager acted as if the 6 people who ordered where wrecking his day by ordering food here. Took 20 min to get two basic sandwiches. His cooks were walking around throwing tantrums.
Worst McDonald’s.

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★ 1

It's McDonald's, we all know what we're getting whenever we go. But the sheer level of laziness and incompetence this location has is baffling. Always putting cheese on hamburgers and never giving you your sauces. Would not recommend.

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★ 2

15 minutes to get through the drive up

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★ 1

Horrible, takes forever

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★ 2

I did not appreciate hearing the manager Tyler scream at his employees and telling them hes gonna fire them. I also did not like that he yelled at a group of 3, 14 year olds i am not impressed by the management. There was a nicer way to talk to a group of young teens.

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★ 1

Sauce on big Mac was to 1 side and was a huge gob. Fries were stale and piss warm at best. Asked an employee who was standing on my side of counter for ketchup. Was told to ask those who were busy in the back. I said screw it.

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★ 1

Stand in the lobby over 5min 3 employees and the manager walking looking at me not one ask to take my order and when I asked if somebody can take my order NOT one person acknowledged me.

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★ 4

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★ 4

This mcdonalds is ok. Food pretty nice, line was a little long. The person who took my order was respecteful. She was very nice.

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★ 5

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★ 5

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★ 5

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★ 3

It's McDonald's

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★ 3

Drive thru order could hear my order. Order fish filet no cheese no sauce got order had cheese. Wanted a bundle when asked if we wanted fries and drink said yes but she didn't hear that. Then, when we asked if we could get another coke at the pickup window, we were told we had to drive thru again. I went in to get the fish filet corrected and was told sorry, but then explained plain on that order would have cheese. I told him it was ordered no cheese or sauce, not plain. Another what appeared to be a Manger said they were waiting on a fresh filet as I watched several orders go out while rhe rest of my food was getting cold and.she said that their orders were placed before mine. No ma'am they were not. You screwed mine up, and now I'm waiting while the rest.of.my order will be ice cold. I said it was.bad enough that they couldn't hear the drive-thru order as one manager said, " Sorry, we'll just fire everyone, and the other said I can get you an application." To which I replied no, but you can get me a refund! Got my refund and left

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★ 4

At least the Hamburger is warm unlike culvers that has been my experience

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★ 5

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★ 2

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★ 5

Love the frozen cokes!

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★ 1

Just don't go to this McDonald's

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★ 4

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★ 2

Dbl quarter w/cheese was OK. Fries were warm not hot. My filet of fish was like eating cardboard. Way over cooked and breading was dry.

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★ 3

Food is always good, better than most McDonald's that I have been to. The service.. on the other hand.. extremely slow 🐌 . Day shift that ive seen likes to have full blown conversations with people they know that are coming through the drivethru. Shouldn't take 20 mins from the time I get to the intercom to when im driving away. Night shift tends to have attitudes, but it is fast food work and from my short stint many years ago, I can't really blame them for having an attitude.

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★ 1

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★ 5

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★ 1

If I could give zero stars I would. The level of incompetence is astonishing when it comes to this place.

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★ 5

Typical McDonald's restaurant. They are kind of slow at this location though!

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★ 3

The food is always nice but they lost stars on how selfish they are with the large fry.

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★ 1

The staff who work there are so disrespectful to customers and can’t get out a simple food order. I understand that it can get busy but for the manager of the store to cuss out their customers is unacceptable.

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★ 5

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★ 5

I had a great experience. There was no line to wait, food was served fresh, & friendly service.

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★ 5

Buen lugar

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★ 1

Waited in drive through for 15 minutes line didnt move once went inside card machine out of order after waiting 5 minutes at counter to place order then women got very rude behind counter worst mcdonalds in wisconsin orders are rarely correct

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★ 5

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★ 5

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★ 3

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★ 4

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★ 1

People take care of it very badly. They don't have any orders on time. We waited 40 minutes to receive our order. The girls in the kitchen with long hair free in the kitchen, the adult lady in the counter telling people that if they didn't like the attention they should go somewhere else.

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★ 1

This place is terrible. I waited in a short line for 15 minutes Before my order was taken. Then waited an additional 15 minutes before I got to the window. Employees were extremely disrespectful. While I was paying the lady at the window (Mother). You could hear the (daughter) in the background ordering her with an attitude to park me.
Granted I ordered 15 minutes ago I kindly refused. This is when it got worse while the mom was explaing the wait I was letting her know I understand they were understaffed etc. The daughter starts going ballistic swearing and and threatening to call the police on me for trespassing. At this point I remained calm let the mom know she could give my money back or give me my food. Daughter still in the background yelling having a tantrum calling me names etc.

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★ 1

Staff was too busy arguing and cursing to work on fulfilling orders.

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★ 1

This is the worst McDonald’s ever! They are a obnoxious crew that are rude. The morning crew is good but I’m speaking about the evening crew. They cannot ever I mean ever get the order correct. The food never tastes fresh and they put way too much salt on the hamburger patties! It’s gross! Due yourselves a favor and please go elsewhere. I unfortunately live in this town and I always make the mistake of telling myself that I will give this place another chance. No more! My wife and I had it! F**k this place!

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★ 5

First time at this location. Quick service and food was fresh. Hopefully the same level of service if I go back a second time.

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★ 1

Horrible service. Ordered on the kiosk and it said take a number and we'll bring it to your table. Ten minutes and no food. I walked up and my food is just sitting on the counter. I said the kiosk said it would be brought toy table. The flippantly says, "well, we're a little busy so I didn't have time. I called out 764". I said, the kiosk didn't print a receipt so I couldn't know what my number was. She walked away with no response. Very rude.

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★ 3

They took forever to bring the food out and the coffee was horrible. All McDonald's are going down hill.

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★ 4

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★ 5

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★ 1

Don’t have condiments a Wi ke in dining area nor soda fountains and too many young inexperienced employees

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★ 4

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★ 5

Really fast and accurate

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★ 4

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★ 5

Fast food chain. What you would expect. I like to stop for coffee and snacks while bicycling. Blueberry muffin was very good 👍

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★ 5

I enjoy the breakfast here and the cones are a great treat!

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★ 5

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★ 5

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★ 1

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★ 4

Need to pay attention to orders cuz was missing item

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★ 3

Slowest McDonald's I have ever been to. Food was too salty, and employees don't even bother with thank you. Have a nice day.

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★ 3

The food was good. But service was very slow.

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★ 3

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★ 3

Everything thing was what you'd expect from a McDonald's. This one was hot inside and very grimey.

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★ 3

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★ 1

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★ 2

Usually solid, but whoever the lady is in the drive thru… STOP ASKING “ANYTHING ELSE?” AFTER 1 ITEM HAS BEEN SAID. Let the customer tell you when they’re done.

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★ 3

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★ 5

Great service

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★ 1

World's worst McDonald's! 8 cars went past me in the drive thru. And still had to go in to get my food. So what's the point of drive thru then!?

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★ 2

Whenever I order a-la-cart items like eggs, english muffin, hashbrowns etc, they mix it together with items that don't belong, like putting the sausage patty that came with the hotcakes and sausage INSIDE my separate English muffin (I personally don't eat pork but my spouse does). They also put my a-la-cart egg on the same platter with everything else. They do this repeatedly (at least 4 times) . This time I called and spoke to the manager and she says "that's the way we do things" I told her "it's wrong, no other McDonald's I've ever been to does that" -crickets-. I told her I'll file my complaint with corporate, which I am in the process of doing right now. Bumpkins..figures.

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★ 3

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★ 1

Don’t ever eat here worst place to go there’s mold in coolers and fruit flys everywhere! N plus the managers are rude and idk how they allow people to work there with different colored hair and they are rude as hell to customers. Always see them on there phones just standing there.

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★ 1

In Saturday April 29th about 1230pm, pulled up to drive thru to place an order. Waited for about 5 mins and then someone over the speaker said "we'll be with you shortly ", couple minutes later the voice returns and says ,"we are closed". There were numerous cars behind me and the other drive thru speaker, everyone looking puzzled. How does a restaurant just close because they don't have food prepared? What were employees doing all morning? Will never return to this location.

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★ 1

Very disappointed in this restaurant. I ordered a sandwich and a drink. I got to the window and the had two drinks and two sandwiches. They couldn't give me a refund, explaination was a little iffy. I was asked for my phone, a manager would call me about a refund. Never has called me.

Tgey did give one sandwich and a drink. The food was not very good. Sandwich was cold and the drink was awful. Too much coffee taste.

The car ahead of me had a problem too, of some sort.

I will never stop here again. I also think no one else should stop here either.

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★ 1

Unhappy they offer table service, but the servers WONT bring it to your table. Horrible service overall

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★ 3

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★ 5

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★ 1

All the lights on store full of employees almost 8am and I'm told that we're closed. Get it together.

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★ 1

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★ 1

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★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Fresh food, decent staff service

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 1

Long wait in line, cold food and items missing from order last 3 times I've gone just sad because it's one of very few places for fast food in Union Grove. Won't be back.

Source: Google