★ 3

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★ 4

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★ 5

Their morning crew has it going and flowing!

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★ 1

I’ve said it numerous times in the past that this is, by far, the worst McDonalds location i’ve been to. Slow and poor service, incomplete orders, stale bread, lack of customer service. Can’t even get a simple hamburger right.

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★ 5

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★ 5

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★ 3

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★ 4

Good food great price

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

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★ 5

Convenient easy in & out McDonald's. Nice clean play area for the kids. Clean, modern with self ordering kiosks. Next to a mini mart and gas station for your convenience.

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★ 5

Food was on point

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★ 5

Great food, very clean with very friendly employees.

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★ 5

Good.

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★ 5

Best coffee !

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Very friendly staff

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★ 4

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★ 5

Ordered a caramel frappe with 2 shots of espresso they gave me mocha ( tried it maybe they just added drizzle ) but it was mocha through and through. The manager was a delight, she fixed it no problem and has the biggest smile every time I’m there

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★ 5

Great and friendly service.

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★ 4

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★ 5

The entire staff was very professional, accurate with the order, and was constantly cleaning the restaurant. The playplace is also a great addition; clean, spacious, and a good area to let your kids play while you get some work done

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★ 5

Muy amables

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★ 5

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★ 5

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★ 4

Food was fresh and service was alright once it came. Could use improvement on the ‘’fast’’ part seeing as it IS just a typical fast food joint, McDonald’s … other than lack of speed tho friendly staff and good atomosphere and freshly made food

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★ 1

Got a strawberry banana smoothie, it was warm, melted and tasted like plastic. I went inside to try to exchange it, nobody came to help. Went through the drive through to exchange it and the kid in the window had an attitude and was getting mad at the machine, dropping f-bombs. After waiting 10 minutes he had me pull forward. After another 10 minutes he gave me the smoothie which taste the same, like plastic. Terrible service, terrible quality.

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★ 2

Was the only car in the drive through at 9:45pm. Waited 15 minutes for what i was told was fresh fries. Only to get home 1 block away and they were cold. Ordered a bacon 🥓 cheese burger with only mustard and quarter pounder no onions and 2 fries. Not that hard. Neither burger was even close. I'll save the money next time.

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★ 5

Sergio is a fantastic worker, keeps this place spotless, and clean.

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★ 1

Slowest I’ve been to.

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★ 1

They got the burger part correct but firgot my fries!!! Check your orders before you pull away!!

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★ 4

Ordered a cheeseburger without pickles and mustard but add mayo. They still put mustard on it and enough mayo for 3 cheeseburgers. Fries were not fresh

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★ 5

I recently moved out to Waterford and have been to this McDonalds multiple times. Every single time I have been here, the fries are always amazing! They are always fresh, hot, and perfectly salted. And it’s literally every time I come here. I have never had Mcdonald's fries this good before discovering this Mcdonald’s.

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★ 5

Never got my order wrong yet

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★ 5

By far one of the cleanest play places we’ve been to. We go here often in the winter for the kids to blow off some energy. Workers keep the play place very tidy. Employees at the counter/serving food are friendly

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★ 5

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★ 5

Hot food fast and nice thank you

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★ 5

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★ 1

Don’t order from the app that this location. They do not add the correct food you ordered and there is no way to send an issue of missing food through the app. Just have to pay for nothing.

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★ 4

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★ 5

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★ 1

All i ordered was a m&m mcflurry with hot fudge, we got 2 mcflurries neither correct then when i asked for the right one she needed the manager to understand what we were asking for, took over 20 minutes and she took the mcflurry back instead of making the right one isn’t that illegal?

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★ 5

Always gonna be my favorite branch

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★ 1

1 star only because I couldn't put 0 Cold food everytime 36 dollars and the Manager says the next time he serves me cold food i should take it back to a different McDonald's wow customer service is not there plus the Managers must of got their Training out of a cracker jack box

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★ 1

During the last decade I’ve lived in the area and ordered McDonalds at least 100 times, they have gotten my order right one time when all I ordered was a coffee. They either forget items or put a sandwich together with incorrect toppings. It doesn’t matter if I order on the app or in person, they never ever get the order right.

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★ 1

My order was delivered and great on the part of doordash. As for McDonald's and their customized orders...it sucked. I tried to call...no answer. So I have 1 child with no meal. Great job for a 41.00 order!

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★ 5

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★ 1

took forever for my fries i had ti walk all the way back dont come here

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★ 3

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★ 5

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★ 5

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★ 5

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★ 3

It's Macdonalds, fast food nothing fancy. Was clean inside.

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★ 1

I asked for cheese burger ketchup, mustard extra pickles 🥒. Cold old terrible..

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★ 4

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★ 1

Two times in a row we ordered food on the kiosk and paid extra for more chicken patties and our bill was over $45 and never once received the extra food. Complained to McDonald’s corporate and all I got back was “sorry that happened “
Will never be going back!

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★ 1

Prices keep going

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★ 2

To many times now I've gone there and they messed my order up went there today and one of my sandwiches tasted burnt and dried out like it was sitting out for way to long few other times the forgot most of not all the toppings for the sandwich like if I'm paying extra money for something I better get it

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

It's the only McDonald's around here with a play place. The staff does a great job at keeping the area clean

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★ 1

⭐️ (1 Star)

I recently placed an order at my local McDonald's and had an incredibly disappointing experience. I placed an order that included a 6-piece nugget, which I was really looking forward to. However, when it arrived, I discovered that my nuggets were missing entirely!

I called the restaurant to let them know about the mistake, hoping for some assistance, but I was met with a lack of concern and indifference. The staff seemed completely uninterested in resolving the issue and told me there was nothing they could do about it.

I felt ignored and frustrated, and here I am—still hungry and disappointed. It's really upsetting when a simple order can turn into such a hassle, especially when customer service is lacking. I hope they improve their attention to detail and how they treat their customers in the future.

Don’t order a 6 piece chicken nugget because you might not even get it.

#Mcdonalds is a Mcdont today😮‍💨😕🙁😩😖

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★ 5

Close and quick!

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★ 1

One visit, order messed up 5 times, buns for burgers hard enough to knock on. Do not recommend this location besides the fact they have a play place for the kids

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★ 4

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★ 3

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★ 1

The codes for discounts in app does not work at this McDonald’s and management at this McDonald’s does not care at all. They know they can’t get the discount manually entered so they just screw you and charge full price hoping you won’t notice. TO THE OWNERS: THIS ISSUE HAS BEEN ONGOING FOR AT LEAST A MONTH. DESPICABLE. I’ll be helping myself to a free soda every time now. Screw you.

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★ 5

5.26 meal deal! Fills me up perfectly! Everyday if I could afford it!

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★ 3

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★ 2

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★ 5

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★ 5

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★ 2

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★ 5

Germais is an amazing worker and he deserves a raise. A very handsome young lad. My only complaint is he didn't ask if we were using the mobile app.

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★ 1

Ordered double quarter pounder got single.

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★ 4

Overall, this particular McDonald's is pretty good (other than the constant unintentional mistakes with drive-thru orders). One thing that bothers me is the complaints about prices. All McDonald's in Wisconsin have the same prices. It is not the fault of this location once so ever. Leaving bad reviews because of prices can cause employees to struggle and even risk them getting in trouble for bad ratings. It hardly affects McDonald's as a whole. The staff is very friendly (except for a few). In conclusion, I would visit again.

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★ 4

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★ 1

Corporate...We have a problem....🤳📞👨‍🚀🌠🚀 Just call me Karen cuz I'd like to talk to the manager! 🗣😂 This place sucks. Seriously, don't waste your money! Unless you want to play fast food roulette and get random surprise food. You'll get everything but what you ordered. Could be a fun game if you can't decide what your in the mood to order. They make the choice for you! Like it or not. Word of warning, do not order the fries from this one! Don't know if their fryer is broken or they just shave time off the frying to make things go faster and hope nobody notices but their fries are downright disgusting! Damn near raw, barely cooked at all, like just slightly microwaved or something lol Its so sad, i know. mcD fries are my fave! 😢

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★ 4

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★ 5

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★ 4

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★ 3

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★ 2

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★ 5

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★ 3

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★ 2

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★ 5

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★ 2

I was disappointed when my family and I came here our order said it was ready and we never got it we had been waiting for at least 15 minutes and still nothing came.

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★ 2

my cheese burgers were sloppy and my French fries 🍟 cold. I guy working the window was polite though or I would have rated it worse.

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★ 5

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★ 5

Manager was very helpful

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★ 5

Staff was friendly food was brought up to us quick. They were a bit busy, was surprised how quickly we got our food. A+ service food was great if we're ever out this way again definitely getting food here.

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★ 2

They forget something in my order in drive through almost every time I order. Check your bag before you drive away.

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★ 4

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★ 5

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★ 5

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★ 5

Fries have been salted which is the most important thing.

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★ 5

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★ 1

Service was good . But the good is terrible. They need to change menu and get better food. We need in and out burger here.

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★ 1

This place is a disgrace, for a year in half iv been dealing with them. When it was winter I was in the drive thru and a good bit of big icicles like 2 foot long drop on my truck and windshield and busted my windshield and dented the top of my truck. Iv called probably over 45 times and they keep saying one person didn’t Escalate the problem up. So that they will. But the best time it’s the same thing This McDonald’s does not have an accountability. My truck is still messed up.

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★ 4

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★ 4

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★ 4

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★ 2

I ordered a filet-o-fish, and it was a quarter the size of the original. It should be on the dollar menu and not a combo meal. Call it a fish slider.

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★ 5

Be sure and save your previous receipt. There is a short online survey and you get a free sandwich every time.

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★ 5

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★ 2

Way too expensive for fast food. I can get a sit down restaurant freshly cooked meal for less $

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★ 3

Service was without a doubt lacking in standards. The food was hot and the place was clean.

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★ 3

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★ 1

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★ 1

Continual wrong things put in order. Went in and ordered 60 dollars worth of food and they forgot for the third day in a row to even have the correct mccrispy and they gave the wrong fry. Anytime you go up to the workers about the issue they seem annoyed. Will not be ordering here anymore and will be going to a different one for the future.

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★ 4

Quick service

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★ 5

Ordered coffee and sandwich for pick up. Was ready when I walked in tight after I completed the order on the app. Biscuit was under cook

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★ 5

Going twords Burlington ... 😊😊😊
Top notch people 😁 top notch food

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★ 3

I had to pull forward and wait for my order. Seven minutes for two cheeseburgers was excessive. Restaurant was not busy.

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★ 5

Clean, nice staff

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★ 5

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★ 5

It was quick and good.

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★ 4

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★ 5

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★ 3

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★ 1

Terrible food quality and they frequently screw up your order. Check your bag before you pull away.

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★ 4

Went through drive Thur. They didn't have the original Frappuccino list on the app, but the lady was swee enough to make it for me.

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★ 2

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★ 5

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★ 1

I've been there a couple years ago but bad service and old food this time

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★ 4

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★ 3

They don't salt the fries during lunch hour. I don't know if it's too busy or what. Otherwise, food is good.

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★ 1

Stopped there last nightfor a quick bite. Quarter with cheese had 3 pieces of onion on it and my wifes big Mac was missing a pattie of meat. How in God's name do you stay in business? This store is in Burlington.,Wis.

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★ 3

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★ 4

Very vell

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★ 5

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★ 1

Went to drive thru and sat for 5 minutes so decided to go inside. I wasn't acknowledged right away. And everyone that was working there seemed to be walking around not knowing what they should be doing. I'm glad I don't frequent McDonald's. I just needed a cup of coffee. And took too much time to get one.

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★ 5

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★ 5

Big breakfast w/ hotcakes, brought to our table, ordered on the app.

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★ 2

This location is a joke. 29 min waiting in the drive thru for an order for my kids. A very simple order at that. I fianlly walked in and said can you tell me where my order is. They are not very friendly. Orders are messed up.

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★ 5

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★ 2

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★ 3

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★ 2

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★ 1

Whats happening to our society when high school-aged kids won't get off their lazy butts and get to job at McDonald's. The crew is a skeleton crew I can't believe there were more than 3 people working. The electronic things to place your order with are hard to navigate and only take cards and when you choose to pay at the register with cash good luck finding anyone who can operate the register. Also FAST FOOD? HAHA IT AINT FAST AND ITS BARLEY FOOD

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★ 2

The lady handed us the wrong order though the window and my husband told her this is wrong and the lady very rudely said Whats wrong and husband said The order. He ordered the big breakfast she hand him two hashbrowns. She needs to get her mouth in check when talking to customers.

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★ 3

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★ 5

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★ 5

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★ 2

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★ 5

Everything was great

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★ 1

Awful coffee. Tastes like hot water with milk added. Happens enough that I've decided to never go there again. Used to be my go to for morning coffee.

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★ 1

Forgot half of order, workers speak poor English, and fries were thrown in bag everywhere

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★ 5

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★ 4

The staff could be nicer to each other but other than that it was good!

8/2/23
The lady was very sweet and they got my order right and it was fresh!

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★ 4

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★ 4

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★ 3

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★ 5

Are go to place for outdoor dining

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★ 5

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★ 3

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★ 3

It's a McDonald's with a clean restroom and connected to the BP gas station.

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★ 4

Love the app

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★ 2

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★ 1

Unsure of what the black stuff is, but I didn't order it Plain. Apparently this staff needs to be reminded of what needs to come on it.

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★ 4

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★ 5

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★ 2

My nuggets had white goo on them looked like some type of snot or mayo and i’m hoping it’s the later. burger was very messily assembled but tasted fine

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★ 4

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★ 4

My daughter enjoyed the play area. I mean, what do you hope for in a McDonald's connect to a gas station, ya know.

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★ 1

Walk in and there are teenagers just pushing people around and screaming, talking with the workers and workers not doing their job. Waited 20+ minutes for food just for it to be thrown together and not cooked good at all. Workers all look like little kids and didn’t know how to do their jobs at all.

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★ 5

Unsweetened Ice Tea always Spot on!

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★ 4

It’s nice and clean. They actually have trays for dine in instead of giving you a bag like most McDonald’s.

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★ 3

Went through the drive thru and the cashier only gave the sub total so when i handed him my money and he gave me change i informed him that he owed me 2$, he said no that was the wrong amount and sent me on my way. 🤦‍♀️🤦‍♀️🤦‍♀️

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★ 1

On Sat, June 3, I entered the location at 815A Fox Ln, Waterford, WI. I placed a counter order at 3:55 pm for just 2 cones. It was obviously busy, as well as a shift change, so I waited. After 10 minutes, I checked the dining room board, but my order number was not on it. I asked the cashier, and was told it was still on the line board, and was coming up. Five additional minutes later, I decided it wasn't worth it. I approached the counter and said (still in conversational voice) that 15 minutes was too long for just 2 cones and wanted a refund. She tried to get the back to rush the order, but I didn't want the order, just the refund, and I said that. I was told the manager would be with me in a few minutes.
Yep, conversational tone was not working. I did raise my voice at this point, yelling into the back that I wanted a manager, right now for my refund. I then did so again, wondering if I would need to yell my request again.
A manager did finally step out from the back, to process my refund. I told him it was on a card, that I did not want a cash refund. At this point, the manager threw the cash at me and told me to leave the store or he would call the police. I agreed he should do that. I decided it wasn't worth my time, gathered the 3 bills, and took a soda rather than scour the floor for the scattered coins.
The wait is enough of a problem, but the rude response to the refund request makes this completely unacceptable.

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★ 3

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★ 4

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★ 1

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★ 5

Always quick.

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★ 5

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★ 4

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★ 1

2nd day in a row my food had to be thrown out for containing human hair cooked into it. Gross!

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★ 4

We used the app and watched all of the cars in the drive thru get their food before us. I don't see the value in the app if it doesn't save time. I will walk in next time and order.

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★ 4

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★ 4

I know there is a shortage of workers - drive thru was/is slow. The food was correct and hot!

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★ 1

Have screwed up my order multiple times. Seems like the young staff is not trained well and do not care about quality of service.

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★ 3

Dislike the kiosks. Dirty bathrooms.

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★ 5

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★ 5

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★ 3

Took my points away

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★ 3

6 piece nuggets took about 10 minutes sitting in the drive thru

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★ 1

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