★ 1

Very very very very very slow.

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★ 5

Today, 10/11/2025, morning shift. I was very impressed with the lady manager. It was too busy to get her name or to interrupt with commendation. She showed patience and professionalism while training two new employees. The drive-through was really busy, but nothing flustered this woman. She treated her new staff members with dignity.

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★ 1

With my meal paid my up charge and it came 3/4 full. Do better especially if we are paying for it.

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★ 5

Great food—I recommend the vanilla cone!

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★ 3

It's McDonald's.

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★ 5

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★ 5

The silvernail location is so fast at drive through.

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★ 3

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★ 5

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★ 1

Always gets the order wrong

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★ 4

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★ 5

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★ 5

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★ 1

It's a McDonald's, BUT-
it took them 20mins for them to get me an apple pie (2025-07-03) and they even cleared the order number off their screen to save their average order serve time. Not too big of a deal but definitely sets a bad precedent. Step it up McDonald's: Waukesha...

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★ 5

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★ 4

S'mores!!!!!!!! All imma say

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★ 5

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★ 5

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★ 1

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★ 5

Good for the cost

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★ 1

Manger arguing with people yelling “ NOT 4:15 NOT 4:30 4

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★ 1

Incompetent.

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★ 3

I love the cleanliness and atmosphere here, but that's about it. The employee Jodie M completely ignored me multiple times and gave poor customer service. I don't know why or what the reason behind it was, but I can tell that she is and has been trying her absolute best and she is doing a great job too! I just wanted to say hi and catch up but she acted like she didn't even recognize me.

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★ 2

The girl at the drive thru window was extremely rude. It was about 7:30pm on a Thursday if that helps management identify their disrespectful employee. Probably won't ever go back due to her poor attitude. Food was good though, which surprised me since I usually don't like mc D's

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★ 1

Do not come hear. These people are horrible. They don't know how to make your order right. They just keep messing up my order and it has been the third time now. This place sucks. Get your shit together

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★ 5

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★ 1

Only go to McDonald’s for breakfast but this location as turned me away from going to McDonald’s for anything any more. The sausage biscuits are always as hard as bricks and employees don’t give a damn about your feelings.

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★ 3

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★ 1

Too cold in your Restaurant your customers are running out zu there warm House.

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★ 4

Apple pie saved it

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★ 5

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★ 5

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★ 2

I often stop at a McDonald’s for breakfast and do a little work on my laptop. This is the second time at this location where I’ve come in and it was under 60° in the dining area. The thermostat is currently at 57°. I don’t understand what the problem is but It’s not a very welcoming place. Food and service were fine. No problems there.

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★ 1

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★ 1

I ordered through the mobile app. They only gave me one sandwich but charged me for two. I asked for a refund, but they said they couldn't give me one because I was there a minute late. That was their excuse. Also, the person over the PA was very rude and didn't bother to try to help resolve the issue. I was a regular customer, but I won't go back there again. I know this doesn't mean much to a multi-billion dollar company.

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★ 5

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★ 1

Frappe machine broken for several days, always getting my order wrong, drove up the weekend and ordered 2 double cheeseburgers, 3 medium fries, a cheeseburger with ketchup only and 2 large Coke, got one double cheeseburger, a m double cheeseburger 3 lukewarm fries at best, tasted like they sat for quite a while, then there is an older woman who works there, cranky, smokes constantly, don't feel like ever going back to there

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★ 3

Mmmmmmm

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★ 5

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★ 5

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★ 5

Good!

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★ 5

One of the better McDonald’s I’ve been too. Very clean, not too busy even on weekends, and the staff is quick, responsive and accurate!

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★ 5

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★ 4

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★ 5

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★ 4

Great app

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★ 5

This was by far the most excellent to drive through experience I have had in many many years. It was very quick, the employees were all very polite and my hamburger looked picture perfect and tasted great. Outstanding.

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★ 3

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★ 5

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★ 3

It is what it is

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★ 1

On August 5th at 5:30 AM I was taking my friend to the airport and we turned into your restaurant at the entrance. I intended to go to the drive through but my friend asked to go inside, so I turned left once in the parking lot, rather than right. There was an older female outside smoking wearing headphones of the sort used for the drive through. My friend got out and walked in and she chastised him about coming in the wrong direction, which we had not done, we simply turned left rather than right in the completely empty parking lot. Sure, we weren't supposed to turn left in the parking lot, but the location had just opened and the parking lot was, I emphasize, empty. My friend then walked inside, whereupon a fellow I took to be the manager (an older fellow with white hair) chastised him about going the wrong way into the parking lot. He said, "I'm not from around here," and the manager snapped back, "you don't have to be around here to read a sign." Steve replied that he hadn't been driving. The manager made a further negative comment as I walked in. I didn't know what was happening so I asked my friend, who said he would tell me when we got outside. Once back in the car, he related the events, saying it was one of the weirdest and rudest customer service experiences he'd ever had. Frankly, it's best that I was slow going in as I'm a bit of a hothead and if they'd spoken to me the way they spoke to my friend, I would have had plenty to say to them both. First, I turned in at the clearly marked entrance. Sure, I turned left against what should have been the flow of traffic, but at 530 AM I didn't even realize that until after I saw how the sparking spots were oriented, and who do these people think they are, the parking police?

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★ 1

I’ve never had a problem coming here until I started coming in the mornings… theres this specific older woman working the drive through in the mornings that has the WORSTTTT attitude. I’m not even the type to write reviews but everytime I come here shes just sooooo rude to me. (snapping back aggressively, rolling eyes, and slamming the window) Nobody wants to wake up and have to deal with that horrible attitude. Be nice to your customers…

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★ 1

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★ 1

Just ordered my food and lady walked away without giving me a receipt and when I asked for it she was like so busy. Well maybe not being on a cellphone with the person in drive thru. Stay off the phone and take care of your customers

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★ 4

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★ 4

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★ 2

July 8th 2024: it's hot in the dinning room, hotter than outside which is 81°F and 57% humidity, but air conditioned very cool and nice in the men's bathroom

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★ 1

brutherrrr didn’t even put a damn burger on my cheeseburger, like who even r u fr…..

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★ 2

Terrible Customer Service...
When you pull up to the Drive Thru and the person says "what can I get you?"... Not a Hello or a Welcome To McDonalds...
Then when YOU say "Hello how are you? " and they ignore you so you repeat yourself and their response is "what can i get you?" When a customer politely asks for Hot Fries (because the ones they were given were not at all fresh) and the Manager rolls their eyes right in front of the PAYING customer...that's unacceptable.
No Smile. No Eye Contact at the window. We have given this McDonalds chance after chance after chance with their TERRIBLE Customer Service in the Evenings. Morning employees are TOTALLY opposite. Guess we'll start going elsewhere in the evenings.

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★ 5

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★ 4

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★ 5

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★ 5

I used the app and things go faster when doing so.

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★ 4

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★ 2

The McDonald’s sign at this location is missing and arch. If they compromise on the sign just think what they are doing to your food…

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★ 1

1/4 pound cheeseburger seemed to have been microwaved ,,,,disgusting
drive thru order taker was terrible as well

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★ 4

Orders are always correct. Drive thru members are always very very very friendly! Love this location

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★ 4

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★ 3

I love this location but I've noticed that the women who takes the orders try to rush you while ordering. I ask for one thing and they already have a total for me. Thank you to the other workers who kindly do not rush.

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★ 1

3 cars in the drive thru sitting there for 20 minutes not even getting an order taken at 9 pm. Get a grip and serve your customers. Supposed to be quick and easy not, sit down. Hurry tf up. Id give 0 stars if i could

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★ 4

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★ 2

The little young girl they have working there now don't know what she's doing she told me she can't give me my order through the drive thru mind you I placed a mobile order where I placed it for me to pick it up thru the drive thru so I came inside to pick up my order I waited about 2 minutes before someone came to see what we needed then they placed our food on the counter never said who's food it was and didnt bother to give us straws no napkins or nothing . Most of the time the staff is good but I don't know if they aren't training these new people but they need to teach them customer service and how to do their jobs.

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★ 1

Honestly, I'm at this McDonald's four or five times a week. But after the service I got today I'm done. After waiting about 12 to 14 minutes just to place my order. This place is getting crazy and then after every item you order the groceries is that it is that it is that it. No if that was it I would have said that was it. Just being hurried why? Because you guys take 15 mins to take an order?? And then when I pull up to the window the complete disrespect from the guy at the window. Maybe I should call Dion and let him know how his stores are running.

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★ 5

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★ 4

Grandson just loves your cheese 🍔 burgers.! I personally enjoy the Mc Chicken. He always eats 3-burgers and I get one Mc Chicken. And the SPECIAL prices includes these two kinds of sandwiched perfect for me. AND I get to go out with my teen grandson and enjoy our time out. CHEAPER. Thank you McD!

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★ 5

Best McDonald’s double cheese I’ve had in a long time. Even put a ketchup packet inside of the bag for the fries without me even asking. Very impressed. Keep it up

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★ 5

Food at McDonalds has gone down in my opinion. Not just this location.
The person at the drive up window obviously he was having a bad day. Otherwise the experiance was a usual trip to McDonalds.

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★ 5

Great customer service.

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★ 1

Can't pay people enough to do their jobs.

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★ 3

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★ 5

I regularly stop at this particular McDonalds among many McD options along my route on days I head into work. The workers here (during weekday breakfast at least) are very attentive, accurate, and fast. The food is always well prepared too. I order on the app and my food is ready and waiting half the time, and up in moments when it is not. They easily outperform other McDonalds I go to regularly. It also still has soda fountains to fill your own drinks. I avoid the ones who have removed them (terrible idea).

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★ 5

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★ 4

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★ 2

The girl that rang my order up (Heather?) didn't ring it up as a meal but as individual items.

Keep an eye on how they charge you!!

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★ 2

How hard is it to tell me what soda is dt or regular. Dude said "I don't know which is which but good luck" un professional and lack of customer service in the drive thru

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★ 5

Best mcdonalds hands down. Never disappoint. Food stay consistent

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★ 5

Famous Fries

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★ 1

Ordered a double cheeseburger and it only had 1 beef patty. Came back a week later and ordered a big mac, and both beef patties were missing!

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★ 3

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★ 5

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★ 1

This is straight-up moronic. After giving my husband an attitude, he asked for the Big Mac meat patties on the side. We give them to our dog. And we got this. Dumbest stuff I've ever seen.

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★ 5

To the night shift lady with black hair and glasses, please let me fall asleep between your legs 🙏🏻

11/25; I'm back again after a while and after Thanksgiving and still the black haired girl at night is still fine af and her curls look cute af

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★ 5

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★ 5

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★ 1

Had egg shells in my sandwich again had to throw it out I give up on McDonald's waste of money

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★ 5

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★ 3

The food was okay and the fries were good but the worker was really grumpy and it took about 20 minutes for my food

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★ 1

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★ 4

Even though my order was wrong it was the best McDonald's I have had in the last 10 years the French fries were hot I can't remember the last time I got hot fries the first time at this location hopefully I will be able to make it back

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★ 1

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★ 5

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★ 2

Ordered a quarter pounder with cheese meal...soda from the self-serve beverage station did not taste right (Coke). My sandwich did not have cheese on it. Sadly, none of this was noticed til I was in my car. On the plus side the fries and sandwich were very hot!

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★ 4

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★ 1

The service from their employees was absolutely unexceptable for a fast food restaurant. When I ordered my meal you would of thought I was asking them to put down their dog!! Food was Luke warm and the fries were very soggy and pitiful. If you're considering fast food DO NOT COME HERE!!

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★ 3

Cold fries.

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★ 1

Waited in line for 10 minutes and no one took an order for any cars.

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★ 5

Best McDonald's their is

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★ 1

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★ 1

I do a lot of reviews on places just the others know about my experience. I really don’t like McDonald’s but I had a taste for a McChicken. I came to this location because I loved their fry’s and the customer service. Well let me tell you I got to the drive thru window and told the man I wanted to add a large drink to my order and the manager on duty said what wrong he said she wants to add a drink she said to me “what do you want “ with an attitude? Then she said just give it to her “because I don’t have time “ honey boo boo you work at McDonald’s they always “busy” you need to find a different job. So anyway I go to pay the “ idiot” explain why call him that later my total was $6.18 i exact change, which was five dollars in singles , a dollar in quarters, 18 cents. Well a quarter fell under neath the car remind you the car at front of me he had dropped the the change. So he said to me I need to get the quarter I said it’s only the car I can’t get it. So he continues to say to me you’re a $.20 short which I was $.25 short I said look I can’t get the quarter is underneath the car and don’t tell me I have to get it because I work for McDonald’s before and that is not how it works. So I get my food now my fries are cold and old. My sandwiches I can’t lie. They were pretty good but the customer service I had between the measure in the idiots the window. Was uncalled for. I do not plan on going to a McDonald anytime soon this McDonald’s needs really working on their management. And the people working at the window.

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★ 2

20 minutes for 2 cheeseburgers and a double cheeseburger. Still trying to figure out how one was cold.

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★ 3

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★ 1

TL;DR
Employees ignored drive thru for a half hour and instead sat on their phones in the lobby watching all the cars eventually drive off without ordering.

Came here at 8:20pm on Thursday, September the 2nd. Lobby was closed so I went to the drive through but noticed a bit of a line. After 15 minutes they didn't take a single person's order and everyone eventually just drove away without ordering anything. Figured maybe they closed due to short staffing, but when we drive around we can see all the employees sitting in various chairs in the lobby with their feet on the tables and staring at their phones. They laughed as they watched all the cars eventually drive off frustrated. I normally never leave a bad review but this was beyond bad service.

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★ 5

Great Kind of

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★ 4

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★ 3

3 stars cause it really all matters in the employees at the time. Bonus cause they brought back the steam egg and cheese bagel. I will move it up more once they bring back the chocolate chip frappe

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★ 4

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★ 5

The service was a bit slow; however, they got our order correct and everything was neatly wrapped and prepared.

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★ 2

Every table in the lobby, dirty, yet crew members standing around talking and on phones.

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★ 5

This location has quick and accurate service during breakfast.

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★ 1

Forgot my fricken soda they didn’t give us fricken large fries and they do that again ima sue them

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★ 1

Ordered a couple happy meals for the kids passing thru and this was how burnt the bun was.

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★ 5

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★ 5

Thanks to the young man who remembered me from 10 days ago when they lost power. I could not get my order nor get reimbursed. I stopped today. He remembered I went out of town and was the friendliest face. Great customer service.

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★ 5

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★ 5

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★ 3

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★ 1

I ordered online and they completely messed it up they didn't give me my egg rounds the extra sausage and my drinks where half full. I paid for food and delivery fee to not get what I ordered. Oh and the door dash guy dropped the order off at my neighbor's.

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★ 5

This restaurant always great glad it's close to me!

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★ 2

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★ 1

Love showing up somewhere that’s open until midnight at 11:30pm and all the lights are on and not a single employee inside because they’re all in their cars (4-5 in parking lot). But all the lights are on. Really great service.

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★ 1

The app never works

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★ 1

Worst mcdonalds I've ever been to. This mcdonalds has the SLOWEST service ive ever seen. It took them 15 minutes to hand a car in front of us ONE BAG. And they didn't even roll them. All the employees are messing around inside. If I could give 0 stars, I could.

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★ 3

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★ 5

The food came fast and was fresh!

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★ 5

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★ 1

Horrible. Employees couldn't be bothered to take our order after sitting there for 5+ minutes. then continued to have a conversation for another 10minutes while we sat at the window waiting for food and to pay. Ended up just leaving. Saved me $15. Maybe hire and put together a crew that actual cares to show up to work and work instead of complaining about coworkers and other employees. Maybe they would treat you with more respect if you showed you did you job and cared.

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★ 1

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★ 1

Went to the drive thru at 1140pm... Another car and I waited for 10 minutes at the speaker. I pulled up to the window when no one took our order and saw 2 people just sitting in the kitchen. They wouldn't come by the window. If you close at midnight, close at midnight. I only wanted a soda. A lady was just sitting in the dining area totally ignoring us. Horrible service. If you close early, turn the sign and menu off. Great work ethic... No wonder you "work" at McDonalds...

EDIT: I gave them another shot tonight. Got to the drive thru at 11:15... waited 15 minutes in line. Got to the speaker and the lady says, "sorry we not taking no mo orders tonight". The drive thru was filled. I guess too much work scares these people. WHAT LAZY PEOPLE! WOW!!!! GREAT WORK ETHIC! I told her, I've been waiting for 15 min in line, you guy close at midnight, and I just want a soda. She says, sorry and that was it. LAZY!!!!!!!!!!!!! You should be fired. She wore a little bandanna tie, so I'm guessing she was a manager. I'm happy you are showing your workers good customer service and work ethic. PATHETIC!

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★ 5

Compared to some of my other visits at other locations, this location did an awesome job getting cars through the ling line.

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★ 5

Good McDonalds, the place was clean even at the end of the day. The food came quick and if you can work the deals the food is much cheaper.

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★ 1

Took forever to answer the drive thru. Person on the register was playing on their phone. I saw two employees play rock paper scissors over serving another customer. They gave me an apple juice box with out a straw and didn't put the chicken nuggets in the happy meals for my kids.

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★ 4

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★ 4

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★ 4

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★ 5

Quick service, and consistently accurate orders! Great location!

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★ 3

A McDonald's is a McDonald's. No need to say more

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★ 4

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★ 5

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★ 3

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★ 1

Terrible customer service. Billed me for the wrong order and employees didn't know how to use a code from the app

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★ 4

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★ 5

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★ 4

Not a bad McDonalds. Relatively clean and the bathrooms are nice. The workers are polite but keep conversations short and sweet, right to the point. Service is not too slow. It’s a good choice of all the McDonalds in the area.

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★ 5

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★ 5

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★ 1

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★ 3

As expected

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★ 1

It is so dirty in here. Floors, tables, soda machines counters cabinets full of sticky built up yuckiness. Garage cans filled to the top. Managers walking around just looking at it. I took pictures but I can't post them here.

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★ 1

Food was okay they didn’t mess up our order but the store was disgusting, no tables were wiped off the floors were full of crumbs and dirt like no one has mopped in days and one of the managers who took my order was very inattentive and was on her phone as she took my order

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★ 1

No one taking orders in drive thru..waited over 10 minutes... Just for two cups of coffee..then left...the two cars ahead of us who managed to place an order, were still waiting for food..ridiculous

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★ 2

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★ 5

Get APP, get Deals. 2 Double cheeseburgers for $3.56. I am on the road visiting family on a budget from Anchorage, Alaska to Boston, Massachusetts, Prince Edward Island, Canada, Columbus, Ohio, Milwaukee Wisconsin, San Diego California and then back home to AnchoRage. McDonalds and especially the APP help me save $ while vehicle camping and GeoCaching out of my silver Toyota Tundra with the huge grandpa capper(Tonneau for my 🇨🇦 Canadian friends). So If you see a silver haired Weezin’ Geezer Gramps climbing into a silver Tundra, say Hi. Don’t forget to get the app and start saving cash so u can cache more
🤙🏼 Shaka, Brah

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★ 5

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★ 2

The only thing good here is breakfast.

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★ 1

Lady at drive thru was very disrespectful to me. I was greatly offended. I have not returned since and will NOT return in the future. I will not allow my children to go to McDonald's and I warned my extended family of the rude misdemeanor that I experienced from the McDonald's drive thru employee that took my order.

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★ 1

Just go 0.2 miles away to Culver's, you'll wait in line for longer than 10 minutes if they're serving anything more than two cars in the drive-thru

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★ 1

Management really needs to step up & stop under staffing these kids. Every time I come here they always forget my sauce. I waited 20 mins in the drive thru, so I came in & there were like 3 kids that were swamped. This location REALLY needs help.

Edit- I heard what looked like the manager say, about the phones- "Don't answer them, don't EVER answer them"
So just a heads up don't call

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★ 2

Got order wrong...simple coffee. Disappointed 😞

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★ 1

Employees are very rude. On their phones even when having customers waiting. I stopped for a large coffee. It was cold and was mostly water. You could tell it had been heavily diluted. We went around again and asked about it. He said if it was cold, there wasn't anymore. We had to ask him for a fresh pot. The employees here are incredibly rude and lazy. I do not recommend.

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★ 5

Service here has been consistently good.

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★ 1

Im typically not one to write a negative review. But. Service was absolutely terrible. It’s dinner rush at the moment, and the front window cashier was texting for a good 5 minutes before deciding I was worth his time to take my payment. Extremely disappointed.

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★ 5

Good service at drive through

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★ 2

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★ 5

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★ 5

The car was full of hungry people late at night (10pm)yet the crew working were amazingly friendly The food came fast and was fresh! Excellent McDonald's to make a run too!

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★ 5

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★ 5

Consistently good

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★ 3

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★ 4

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★ 1

Ugh this McDonald's drive thru must have the meanest crabby old lady I ever have to deal with everytime I go here she seems so upset.

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★ 5

Best coffee ever

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★ 5

The food was hot, and the drive-thru line was short. Quick service.

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★ 4

Haven't been to this McDonald's since Covid. Back then, one guy took orders and filled them. I'm happy to report food is hot and service time is reasonable. Kudos to the team. I will no longer tell people that this location sucks.

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★ 4

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★ 4

I have not been inside a McDonald's in a very long time. The food here is the standard McDonald's fare. Occasionally, probably every 7th order they will mess up the drink, miss a fry, or get a customized sandwich wrong. The staff are direct but pleasant overall.

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★ 5

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★ 5

Excellent Customer service representative

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★ 1

I honestly only come to this McDonald’s due to the convenience of location. I’m usually dreading the attitude I know I’m guaranteed to receive in the mornings when going through the drive through. BUT food usually comes out decent and good timing.

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★ 5

Consistently the best Egg McMuffin in town. I come here often and it’s always fresh and hot. I go out of my way to visit this location for breakfast.

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★ 5

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★ 5

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★ 4

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★ 2

11/13- made the mistake of coming back at night. Food was made incorrectly, and service was worse than poor. They dont check anything in the drivethru. I don't know if the staff is high, or brand new with zero training, or if this is the new standard. It must be torture to try to care working on that shift bc it seems like pure chaos. We will not be back for dinner, ever.

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★ 1

Worst McDonald’s I’ve ever went to in my life. Manager is completely incompetent

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★ 1

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★ 5

Use the mobile app!

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★ 3

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★ 2

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★ 4

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★ 3

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