★ 5

The okace to get a quick grub when you’re driving and very hungry but you have no time for a sit diwn chow

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★ 1

Delivery truck pulled in as I was trying to park in a curbside spot, blocking me off. Angry staff waved me back, making me back through the entire parking lot in the rain. Finally parked and went in. Order took a while because they were busy which I understand, but then after walking all the way back to my car I find out they missed 1/3 of my order. They were quick to fix the order but offered nothing more than an "oops sorry". Not terrible service but I definitely wasn't impressed.

Update: dropping to 1 star as this location consistently underperforms and fails to meet basic fast food expectations.

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★ 2

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★ 1

Terrible everything and took forever foods cold employee looked extremely unprofessional

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★ 3

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★ 4

They changed there staff and trained the crew. Not bad. So far so good! We will see.

Update! If you go late night, Jordan is your guy! Super polite! Hello, thank you, and with a smile! I left feeling good after a bad day! Jordan! Thank you!

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★ 5

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★ 4

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★ 1

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★ 5

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★ 2

They are always forgetting things, they can’t get an order right to save their life’s, I’m pretty sure they all share a collective brain cause there is no way this restaurant can mess up this many orders

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★ 5

There was a kid who got a happy meal with a toy better than mine and I'm so jelly. Anyways the chicken and I want to let you know the ice cream machine is working! The shrimp was okay could use more seasoning

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★ 3

I don't know if a three-star rating is fair but I guess I wanted to do something else but I didn't like that there is no area to serve your own soda no napkins no straws no refills unless you get up from your table and have to go and ask somebody for it.

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★ 1

Very rude manager on 8/27/25.
We had ordered for curbside, a large iced caramel coffee. 14 minutes went by and we decided to go through the drive thru. At the speaker, we were told that they can't enter that. We proceeded ahead and at the window we asked for the coffee. The manager immediately came over and yelled at us for messing up her timer at the drive thru. Instead of apologizing, we were told never to do that again. Great job McDonald's!

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★ 4

Food was ok. Service seemed slower than I expected for a mid-afternoon visit.

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★ 2

Our fries are hard as rocks. Why would you even serve this to someone? Every time we go to this McDonald's something is unsatisfactory. Do not recommend.

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★ 4

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★ 3

Today at around 5:30 I ordered food she tried giving me the wrong order but we corrected her and then when she gave me my order she said have a good day, we had a reminder we still need our drinks

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★ 1

Waited over 25 minutes for food, staff was unhelpful and had a poor attitude. I understand staffing issues but this is still unacceptable if their upper management will let a store perform that poor. Upon getting food it was cold and bland. Fries were burnt as well which I have never seen before

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★ 4

Service was kinda slow this time around

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★ 5

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★ 1

Waited forever for small order and awful comments from staff when questioning the long wait. Extremely bad customer service.

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★ 3

Fast drive through for large order. Chicken wraps were not good. Rest of food was fresh

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★ 5

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★ 1

Went there for breakfast yesterday and ordered orange juice with my meal. The person taking my order even asked if I wanted a small orange juice and I said “no large” she corrected it but when I get to the window they hand me a small. When I tell them I corrected her and it was supposed to be a large they made me redo my transaction and pay for the large. Ridiculous if you cant hear/ follow directions maybe don’t take orders.

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★ 1

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★ 4

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★ 3

Used the app for a free hash brown with purchase of a burrito. Well, they did not give me the burrito but I got the hash brown.

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★ 1

Food is good McDonald’s they don’t have the soda machine out anymore, they fill it in the back no refills. Also horrible environment too just sad to sit in.

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★ 1

⭐☆☆☆☆ – Disrespectful Staff and Poor Experience

I had a very disappointing experience at this location recently. I went through the drive-thru twice—once for food and then again because I forgot to order a drink. When I returned, the cashier at the first window recognized me and commented, "You're back," which was fine. I replied, "Yes, I am here a lot since I'm a loyal customer."

However, she then made an inappropriate and uncalled-for remark: "You don't have a kitchen," implying I don’t cook or make food at home. I found this extremely rude and unprofessional. I responded politely that I do cook but enjoy seeing the staff. Even so, I was caught off guard by the judgmental tone and the assumption behind her comment.

This kind of behavior is unacceptable in any customer service setting. You don’t speak to anyone like that—especially a paying, repeat customer. It feels like they just hire anyone these days without proper training in basic respect or customer interaction. This location has really gone downhill, and after this encounter, I won’t be returning.

Disappointed and no longer a customer.

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★ 5

The ice cream machine wasn't broken

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★ 1

At around 9:30am,We ordered 2 sandwiches and sodas. Took about 15min to get it.(They were not busy at all) Only 4 workers that I could see. The counter worker was buy her self running her butt off. This was not the first time like this.. then we went to leave (want a refill on our sodas) and the lady came up said do you need a refill? You said yes! She walked away and never came back. I stood and waited almost 9 minutes. So I just left. Not very happy. So if you're in a hurry, definitely do not go to the McDonald's on 33 and hopefully they get a few more workers

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★ 5

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★ 4

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★ 1

Food sucked service sucked but the music was good and I don't like the fact I can't get my own ketchup napkins, salt and pepper. I think we waited at least 35 minutes to get our breakfast sandwich.

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★ 5

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★ 5

Chicken nuggets for a quick meal.

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★ 1

Okay, first off I absolutely dislike fast food and McDonald’s is my least favorite. My son’s friend however wanted to walk to McDonald’s after the Y to get food and I said he could go with. I met him there, and they waited over 25 minutes for two $5 dollar meals! They had about 6 other people standing in front of the counter pissed off wondering where their orders were. Guess where? The workers had all of the drive thru AND pick up/delivery orders going one after the other and completely skipping everyone inside. It wasn’t even that busy. I watched car after car pull into the drive thru and go through the drive thru with their orders while everyone inside waited. I personally never take my business there but I wanted to be sure others were aware of their service.

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★ 4

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★ 1

I ordered a spicy crispy chicken sandwich that had no spice…zero. With cold French fried. Oh! And the chicken tasted like fish. Pretty lousy.

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★ 1

Sad to say that this McDonald’s has gone extremely down hill. The workers seem to be young and have no care in the world, they are rude and disrespectful. Not to just customers but even to each other. Recently I went through the drive thru and ordered food and a frappe, I payed and pulled up to second window where the worker then informed me the frappe machine was broken and asked if I wanted a soda instead. I said no as a large frappe is 6 and some change and a soda is 1. I asked if he could just refund that onto my card to which he called a manager over and refunded me for my frappe. Not my food. The worker then closed the window and looked confused when I was still sitting there and eventually opened it and asked do you still want the food or. Yes I payed for it so I would like it. There seems to be a lack of communication in this business and a need for improvement on training.

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★ 2

Froed were old today and cold 🥶

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★ 5

got me my late night dons with some doordash help. was bomb on both ends

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★ 5

I will have to say the employees have been friendlier than I ever recall. They actually look at you and say thank you. I dont eat their food, but my kids said it was good.

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★ 2

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★ 5

The food here is pretty good. The people working the drive thru are really nice. I would recommend this place to all people who like McDonald's.

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★ 4

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★ 1

Culver’s never woulda snitched

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★ 2

I door dashed and the driver was great but my blue raspberry freeze was only about 3/4 full :( kinda disappointed

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★ 1

Literally awful experience. We placed a mobile order and waited 45 minutes to then be told they were done making food. Asked after 20 minutes only to then be yelled at by the lady working started yelling at me how 4 people didn’t come in and to “just keep waiting”. I watched at least 6 people order and receive the exact food we ordered before we were told “they’re out”. I understand it’s hard when people don’t show up, but to be treated the way we were was absolutely unacceptable.

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★ 1

The Dr. pepper my husband got here was actually revolting, thick and tasted dirty. Smelled rancid upon further inspection. Made him vomit so much we spent 5 hours in the Emergency Room. Will never come back.

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★ 1

my burritos this morning #7 were very poorly wrapped and the tortilla was burned and hard. very very disappointing

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★ 5

💯better than Burger king

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★ 4

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★ 3

How does this even happen?

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★ 1

Was trying to park here to get directions home and some old lady came up to me and told me to leave after parking for 2 minutes. I said, “I’m trying to get directions home are you serious?” She said “I said what I can” and walked away. Horrible service, she’s doomed for life. If i could rate 0 stars I would.

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★ 5

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★ 5

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★ 3

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★ 1

This place continues to slide. I guess it is what it is with these chains.

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★ 1

Our French Fries were cold and not fresh.

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★ 5

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★ 5

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★ 3

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★ 4

I ordered a chicken sandwich. Had a lot of pepper on it which ended up too spicy for me. My throat shuts down when it's too spicy !!

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★ 5

Me gusta el lugar

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★ 5

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★ 2

Slow
Salty
Sweet staff members
Things there are often broken

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★ 5

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★ 4

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★ 5

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★ 2

Messed up on the food the first time but got it right the second time. Food was hot and delicious. Made to order that second time around .

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★ 1

Worst service!! We sat there for 5min before they tool our I order & then took the other before us.

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★ 4

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★ 1

Waited 12 minutes for pancakes. No one else in the store. Soda is not self serve.

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★ 2

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★ 4

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★ 2

I want fresher food. Not food that's been sitting for a while. Good 34% of the time

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★ 5

Friendly staff!! Great food

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★ 1

Places order on app for curb side.
Got to there went inside as app was not working just the french fry jumping up n down. The guy pulled up the order on the screen then says he needs the app.
40 minutes of this. Then all of a sudden they can find the order have the receipt via email. Now being told to call corporate. As monies an points are already paid.
Now we reorder the food. And the fry person says we remade the food. Ugh really.. it was there. They owe us 40 min of time 40 min of gas 40 min of kids not happy w no help from ur staff nor ur general.manager as well as paying 2xs for thus order. Reduculous

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★ 1

Usually don’t take time to rip on a business but this the third time now everything about this location is bad..my fries taste like they been left out overnight they prolly been sittin there for hours and I’m pretty sure a 5 year old can put the sandwiches together better than what they are

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★ 4

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★ 1

Rude person who seemed to be the manager. And just an FYI this location has no self service drink dispenser inside.

:( booo

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★ 1

Used app for faster service and counter pick up due to long drive thru line. Staff prioritized all drive thrus ( including those that came in after ours) and we waited 42 minutes for the order ( 4 meals). Had we been able to cancel the order and get our money back I would have. When we got to the car realized they didn't include 1/3 of the order, but as they were utilizing the "ignore the people waiting near the counter" approach, did not want to try to approach, so will be calling tomorrow instead. Had staff said once or twice to this waiting inside " were sorry for the delay, please bare with us" that would have helped.

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★ 3

Very slow in drive thru

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★ 5

Food is always excellent

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★ 5

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★ 5

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★ 3

Waited a bit for food and then drove off. Got almost home n we tried the fries n they weren't cooked all the way eww ha

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★ 3

Worker got attitude when I asked for a fresh dropped chicken.

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★ 5

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★ 5

Always quick and easy.in a pinch. I get the mc chicken no lettuce.

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★ 4

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★ 4

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★ 5

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★ 1

DoorDash, a oatmeal And you can see it in the photo. Apparently they got to confused with a milkshake. (That's a joke, they just don't know how to make it) If McDonald's is reading this, please do better.

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★ 5

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★ 1

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★ 1

Long wait while only having a few customers. Food was cold, hard, and incorrect (ordered 2 double cheese, one with no mustard or onions, one with only ketchup) one burger arrived with two bottom buns. Was missing the medium fry and milkshake that was ordered

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★ 5

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★ 5

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★ 4

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★ 3

I purchased a chicken sandwich in the drive thru and there was no chicken in the sandwich. I went back and they didn't apologize or offer anything for my I convenience

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★ 1

Always slow

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★ 3

It's McDonald's what would you expect

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★ 3

Went thru drivethru for my lunch break, Food was alright, just took forever, I made it late back to work.

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★ 5

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★ 1

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★ 1

DONT you just LOVE to hear the MANAGER say YELL OUT "WHO CARES, JUST SEND IT OUT COLD".... We stopped to get our son a happy meal the other night because.... It's fast food. Cheap and easy, right? Nope, after almost 30-40 minutes waiting in line(so many cars just left and went somewhere else), giving our order at the normal ordereing spot, then at the pay window, then again at the pick up window. Then getting the wrong food not one time, not two, but three times, Having incredibly rude employees and no quality control.... This place is a joke and the owners should be ashamed of the people who work for them. And the other West Bend location is no better.

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★ 3

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★ 4

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★ 4

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★ 4

AMs Can be hit or miss. Been on the ball lately!

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★ 5

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★ 1

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★ 5

Steak bagel was awesome! 👍

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★ 4

The frozen coke is always broken

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★ 4

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★ 1

i would not recommend coming to this mcdonald’s at all. i’ve stopped coming to this specific one for months because every time my food is messed up, cold, wrong, or missing items, if it could go wrong they have made it happen. i order online with the app so it’s pretty easy to read simple instructions. i’ve gotten a BigMac without any sauce in it.. who would order a big mac without big mac sauce? wouldn’t you just order a double cheeseburger?? today i went and my qrt pounder was ripped and half and sat on top of eachother?? what??

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★ 3

I tried using a deal on the app. Had a lot of difficulty. Finality got it to work. Went up to the counter and showed the employee the meal deal code. He brought my food and said I was all set. I told him I still needed to pay for the food. He replied you're all set, have a good day. I got a complete meal for free because the app wasn't working? Thank you!

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★ 5

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★ 5

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★ 1

Received two double cheeseburgers today with buns that were actually hard like you left them out overnight. Went in and asked for softer buns that manager said they no longer toast them but that was not the problem. Was given two that were better but I hope this isn’t going to be a trend.

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★ 1

Stopped there last night and my fries were cold and old. I couldn’t even eat them.

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★ 1

How do you forget to put hamburger meat in the Big Mac that’s crazy

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★ 5

Fast service. Good food.

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★ 5

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★ 5

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★ 5

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★ 4

Drive thru is always busy. fast food is always fast and convenient and the window workers are always friendly

Edit:
02/29/2024
Today was my first visit to the interior in many years. I like the new layout and all the new tables and chairs. The environment is nice and peaceful. I had the Mc Fish and it was tasty like I remember. My only issue: half a slice of cheese really!! Other than that everything else was delicious.

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★ 1

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★ 4

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★ 4

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★ 5

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★ 5

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★ 3

The place is pretty and the restroom is good 👍🏻
The service is good also, but their coffee is awful, I asked for a caramel hot coffee and it tasted like dirt. And yes, I know the taste of dirt. I just don't want it in my caramel coffee.
There was no way to fix it.
The hash brown, I could swear is thinner than before as if the potato was losing weight 🤔 weird.
The steak and cheese bagel was greasy and wholesome as always 👍🏻
I thought I would never see it again.
Thank you for keeping it on the menu.

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★ 1

they got a really bad field mouse problem. most of the workers are high or dont do there jobs. the floors are always sticky and when you walk in it smells of dirty water. foods cold 80% of the time and wait times are like 30 mins at times when i order just one cheeseburger. not worth my time money or my stomach.

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★ 5

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★ 4

Always a pleasant experience at this location

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★ 1

Last three times I have been here, were just awful experiences. Food has been cold and messy. Extremely long waits. I went in yesterday and ordered curbside. Sat there for 10-15 minutes, no one came out. I went in and asked where my order was. I walked in and employees were sitting around doing nothing. No apologies or any way to correct their mistake. Got home and food was completely cold. I will no longer be doing business here.

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★ 3

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★ 4

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★ 5

I just love mcdonalds so much I could live in here, they can never make me leave, unlike burger king (which happens to be right next to this fine dining experience, but why anyone would subject themselves to that is beyond me) I can actually eat this food without expelling the contents of my stomach. Very good, will go again.

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★ 3

Did not get the waters we ordered with the food. Thirty bucks for two "happy meals". No more!

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★ 5

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★ 1

Rude staff, cold soggy fries, luke warm patty, stale hard bun, and Mac sauce tasted sour(expired)

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★ 4

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★ 4

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★ 3

First off clean store second I've never been insulted like I was here. My allergy to onion isn't a joke yet my sandwich ended up with extra onions and rudeness by young teens working

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★ 2

WHERE ARE THE SMILE'S??? I WASN'T GREETED & NEITHER WAS THE GENTLEMAN THAT WALKED IN BEFORE ME.. WORKER CAME UP AFTER A FEW MINUTE'S & STOOD THERE WITH HEAD DOWN.. DIDN'T SAY ANYTHING FOR A HOT MINU.. FINALLY ASKED IF WE NEEDED ANYTHING.. DOESN'T KNOW THE MENU AT ALL.. I ASKED CUZ I ONLY CAUGHT A GLIMPSE.. WILL NEVER GO BACK TO MCDONALD'S ON 33 OVER BY WALGREENS

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★ 3

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★ 5

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★ 1

Why is it OK to wear air pods at a service job. Talking to someone wearing air pods at work feels disrespectful to me. It feels like zero caring is going into your job or I. I hate this trend.

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★ 5

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★ 5

It's the best of all McDonald's restaurant that I go to.

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★ 1

Absolutely trash. We have nothing but problems at this McDonald’s. Cold food… sloppy service and if they can just throw this in a bag it makes me question a lot. Parked 20 minutes for these burgers… they were dry, cold and ice cold stale fries. They never offer coupons or refunds either.

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★ 2

Grabbed a bagel sandwich thru the drive thru. I asked for extra napkins and the person actually walked away from the window to "get napkins". They returned, gave me the bag and I drove away. Opened the bag, and there were zero napkins. None. And the sandwich was hard as a rock. Couldn't eat it so I had a snickers for breakfast when I got to work.

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★ 2

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★ 5

Good food.

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★ 5

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★ 4

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★ 1

Walked out with out ordering. Seemed staff was unorganized and uninterested. It was busy. So was I, so I left.

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★ 4

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★ 2

Need a quick breakfast. I dont eat at McDonald's otherwise.

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★ 5

Great ice cream keep up the good work.

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★ 5

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★ 2

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★ 5

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★ 4

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★ 4

Quick service.

Edit ~ still great service.

Another edit ~ asked for fresh fries since our were not the best. They made new ones without any questions. Side note. The number on our food was awful.

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★ 1

U can stop lying about the ice cream machine night shift 😂

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★ 1

This is the slowest, most unorganized McDonald's in WI.

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★ 2

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★ 4

Very nice McDonald's.

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★ 5

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★ 4

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★ 4

Their sevice has greatly improved over the last 6 months....but still have a ways to go. Staff has been more pleasant and friendly. I'm still waiting for Corp. to bring back healthier options that they discontinued during covid.

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★ 4

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★ 1

Omg while waiting for our food in the lobby. There is a group of mcds employees all young teens guys still in uniform in the lobby eating, 2 went to grab a soda from where the cups are, fill up a soda. Skinny white dark hair guy, short dreads black guy. The black guy drops 2 soda cups on the ground when grabbing his, THEN HE PUTS THE 2 THAT ROLLED ON THE FLOOR BACK IN THE SLOTS. 2 customers waiting on food shook there head, laughed, said disgusting, this is our youth huh. I told the red hair manager, he said that's the least of my worries. They were extremely busy inside, drive thru. Still no excuse that's unsanitary, technically should be a health code violation. Check the cameras, see for yourself today around 4pm to a little after , no later then 415pm. Disgusting if employees are doing this with cups how are they treading our food!!! Won't be back, going talk to corporate.

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★ 1

Inside lobby was dirty. Soda machine has a huge swarm of knats bugs, I mean a lot not just 1 or 2. On both soda machines, that area over there. Told the kid giving food had manager shirt on, he shrugged his shoulders, said nothing I can do. Food was cold even after waiting 10 min for it. Fully staffed, only 2 people in the lobby. I was charged for sauce but I ordered nuggets. I'm done trying at this location. Always something not good at this location. Please change it, get better. Sucks we have a bad one on this side of town.

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★ 5

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★ 3

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★ 5

Bamb af, cashier was lit.

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★ 3

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★ 3

Very SLOW drive-thru.

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★ 2

Food is going downhill.

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★ 4

It’s fast food

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★ 3

Staff would not smile. Seemed bothered by us.

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★ 1

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★ 1

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★ 3

The staff were very polite, the food was fine, the restaurant was clean and they had a cool game table that kept the kids occupied. But it took forever to get the food.

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★ 1

Either the blonde kid with glasses or the shaggy ginger haired kid wasted a bunch of my gas passing a weed pen to a silver Mazda in the drive thru. It held up the line and the wait time was crazy

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★ 5

Quick stop for supper. Tired after a busy day.

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★ 3

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★ 3

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★ 4

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★ 1

I think I have hit my limit with McDonald’s restaurants. After three unsatisfactory visits at three different restaurants I think that is enough of an opportunity for them.
July 12, 2023. I stopped at the West Bend location on W. Washington St. I thought the
Service would be a little faster than Culvers as I was short on time. There was one other car ahead of me in the drive-through. I paid for my meal and they told me to pull forward to the yellow line. I waited there for 14 minutes before I got my food as I was driving away, I noticed that the container of french fries was only half full and they were cold. Hard to believe considering the amount of time I had to wait.
Next time I will just go to culvers instead, the price isn’t all that much different, and they are very reliable and the quality of their food.

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★ 5

I always come to this Mcdonald's, usually, I'll be in the back corner doing my homework. Every time I am here, everyone is always respectful and nice to me and always refills my coffee when I go up there. The managers and the front desk are a very good crew in my opinion and believe me, I've worked at a McDonald's for over three years during high school, so I know good customer service when I see it. Do me a favor and General Manager, and thank your crew, because they do there best under the most intense stress of times!

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★ 5

Good fast food, update: went to Washington Ave McDonald's bought a big mc meal through drive through it was 10.09 and never even got knapkins. And they want more money! And can't even put knapkins in bag! Please!!!!!!!!

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★ 4

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