★ 1

Food was bad
Food was garbage

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★ 2

It's McDonald's

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★ 1

Too long and rude

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★ 5

Have never had an issue at this location. Orders are taken with care, food is consistently fresh and hot.

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★ 4

My Carmel frappe!!

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★ 5

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★ 2

Every time I order from them its always something I had to throw a burger away last night I asked for no onions and they but hand full of it on the burger starting to feel like they a problem with me but it’s hella kool want from em no more

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★ 2

From the start they were out of strawberries(for a drink) & no longer carry Mello Yello. Then as I was sitting down to eat & they came to 2 tables to tell people they were out of certain things. These people were not pleased. Why weren't they told when they ordered right away? Good thing I hardly ever eat there!!

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★ 1

The staff at this place are incompetent. Every single time I've gone here I've had to go back because they forgot something. Every. Single. Time. The last time I only ordered 2 thing! How can you forget something when it is 2 items?!? I'd give this place no stars if I could. Rule of thumb for this place, dont pull away from the window until you've double checked your bag.

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★ 1

Waited over 20 minutes for 2 burritos then got parked & still never received

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★ 5

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★ 2

Was told to pull forward after we received our food to wait for 2 medium diet Cokes. Needless to say I finally got out of the truck to go in and get drinks after 5 minutes. Never again. There are plenty of other fast food restaurants.

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★ 1

If I could give this place 0 stars I would I went at 9pm and with only two other cars it took more than thirty minutes. Absolutely horrendous service

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★ 4

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★ 5

Need 90s back in play

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★ 5

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★ 5

Best greasy food ever.

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★ 5

This was the nicest Mcdonalds!

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★ 3

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★ 2

I sat for 10 mins at speaker and only line #2 was moving and had a person answer. So I moved over there. They didn't even apologize 😔

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★ 4

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★ 5

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★ 1

this is how my 6 piece nugget came

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★ 5

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★ 5

Great atmosphere friendly employees and clean bathrooms

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★ 2

Food used to be good but sadly it has gone down hill! Very tasteless food! Employers always seem like they are in bad moods! And are rude and unprofessional! Everytime we go lately they slam the window in my dad's face! Can't even ask for anything or tell them anything!

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★ 5

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★ 4

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★ 5

Love McDonald's! The Wisconsin Rapids McDonald's has great service love the ease of the ap to order my food.

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★ 4

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★ 4

It's a McDonald's. Google is asking me to review it without telling me which branch it is, but thankfully, they're all pretty uniform, which is part of the appeal. The food isn't fantastic, but it isn't meant to be. It's for convenience. When you're in a hurry and need fuel for your body and don't want to spend a lot of money, you know you can rely on McDonald's for certain minimum standards.

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★ 4

Got a dash

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★ 5

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★ 1

Me and my boyfriend want to get iced coffee we did it on the kiosk took 25 minutes to get our iced coffee and then they told us that the iced coffee doesn’t pop up on the screen. It would’ve been nice if they let us know right away.

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★ 4

It's McDonald's

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★ 3

Most of the time the food is good, but when ordering thru the app and making special requests for sandwiches, there can be problems. When ordering cheese on sandwiches or taking an item off a sandwich, they can't seem to get it right. Unfortunately, they get those orders wrong more often than right.

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★ 5

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★ 4

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★ 1

Trash. Shrinkflation. They dump SALT on everything. If you didn't know they put salt on their already heavily salt filled burgers. It's what like twice your daily sodium intake in one burger yet hey why not dump more salt on it. Nasty. Stopped going here years ago. Overpriced and have you tried their scam snack wraps..lol. what a joke. 3 dollars for 1 chicken tender the size of your thumb a few pieces of shredded lettuce and a couple little pieces of shredded cheese..no thanks. Go somewhere else. Goto school and learn to cook or soon your gonna have to take a second mortgage out just to get lunch here and a single cheeseburger will be shrunk to a slider size for 5 dollars..

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★ 4

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★ 5

A great place.

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★ 1

I requested extra onions on my double cheeseburger, and got like a speckle of only a few onions. Kinda disappointing and glad my McDonalds does a better job.

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★ 4

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★ 5

Great example of a McDonald’s. I don’t love hiding the soda machine behind the counter but whatever

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★ 4

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★ 5

I was there at 11:30 on July 10th. The manger Dylan was on break eating his food when noticed a table away that I didn't get all my food on my order.. he got up from his break just to make my order good. That was impressive I must say... thats real pride in your work. Kudos to Dylan it was appreciated.

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★ 1

Curbside for one mcchicken is crazy work

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★ 5

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★ 3

Sandwich way dry. had sat around for a while. The employees were not customer focused at all. Not one smile. but the facility was clean

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★ 4

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★ 5

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★ 1

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★ 1

Took them 20 minutes to make a quarter pounder and a medium fry. My lunch is only a half an hour I was late getting back.

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★ 4

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★ 4

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★ 5

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★ 2

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★ 3

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★ 4

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★ 4

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★ 4

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★ 3

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★ 5

Friendliest McDonald's I've been to! Your morning staff is incredible.

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★ 5

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★ 5

Emmy helped me, her performance was exceptional and my kids and I are extremely grateful! Thank you so much for going above and beyond!

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★ 5

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★ 4

It's McDonald's

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★ 4

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★ 5

Always fantastic.

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★ 4

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★ 1

Did a door dash and McDonald's didn't put all food in the bag then claimed it was door dash fault??? How your supposed to fill the bag not the dasher ! The manager was rude and lied how it wasn't nothing she could do not even refund or let anyone pick up the rest of the food that they missed to put in the bag! Very poor service

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★ 3

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★ 4

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★ 1

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★ 1

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★ 1

Food is disgusting and overpriced. Very poor service. Watched one of the employees (in their uniform/working) walk inside while vaping - I thought we couldn't smoke in restaurants since the 90s? I literally feel sick for a day after eating the poison this company sells as "food." Also takes 20-30 minutes to get what we ordered whenever we come here . Drive down the road to Culver's and get a delicious meal, faster, for probably less money

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★ 5

The fries are always fresh and hot! Never disappointed. They always get my cheeseburgers correct, no ketchup.

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★ 5

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★ 4

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★ 3

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★ 3

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★ 5

Absolute banger of a place. Would recommend to my friends in Japan

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★ 3

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★ 4

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★ 4

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★ 4

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★ 4

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★ 2

Don't bother ordering ice cream, you'll never get it here. Doesn't matter the time of day nor how busy they are, they'll always have an excuse for you.

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★ 5

In the area with kids and decided stop in for lunch so they could play. Couldn’t happen to notice a man named Bruce that is a very hard worker cleans very very good! Hats off to him hope McDonalds sees how valuable he is at that location

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★ 3

Their fries are great! The burgers, no so much. Their frappes are amazing! Their prices went up like everyone else. It is getting very unaffordable to even take a trip through the drive thru.

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★ 5

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★ 5

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★ 1

I ordered from McDonalds off of DoorDash at around 10:15 for McDonald’s breakfast, I waited for about an hour for my food and when I got sick of waiting and called, McDonald’s had never even prepared it and just told me they were going to cancel my order

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★ 3

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★ 5

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★ 4

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★ 5

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★ 1

Ordered with there app waited 20 minutes asked for our money back then they found the order got the car fries were cold and soggy sandwiches were cool not hot will probably not use the Wisconsin Rapids McDonald's again

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★ 4

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★ 5

Always great service!

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★ 5

The girls and I always have a good time at McDonald's. The food is what is to be expected, employees produce mealss, and the girls love playing in the playroom

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Friendly and Helpful Staff

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★ 3

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★ 4

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★ 5

Best coke ever and fries

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★ 3

It's McDonald's

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★ 5

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★ 3

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★ 4

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★ 3

Not fan of all the kiosks

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★ 5

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★ 1

It was the worst idea ever to remove the soda stations from the lobby. I seriously waited for 15 minutes for a large Coke. That’s all I ordered. Since I had time to wait, a witnessed three people from the drive through come in with food order errors. Very sad where our world has went. No devil with the detail or pride in this store.

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★ 1

I went through the drive thru last night and was told that I wasn’t able to order ice cream. I asked why and she responded rudely with “um because our machine is acting weird?”

Yeah okay everyone knows you just don’t want to serve ice cream before closing time. Definitely won’t be back at this location.

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★ 1

This was the worst McDonald’s I’ve ever been to I ask them what good they have over a call and they hang up on me. I’m just a 40 year old man who was lookin for some good food to eat! And then these disrespectful employees wouldn’t answer the simplest Question I had! I demand a refund and I am gay!

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★ 3

Was surprised they told me they charge for the pup cups.

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★ 1

Made an breakfast order. Were waiting for it for over 30 minutes. They had it sitting at the counter and never brought to us. So we were waisting time with hungry kids instead of making our way to Wisconsin dells.

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★ 1

Waited 20 minutes for two cheeseburgers, after I stood there waiting for someone to take my order for ten minutes before that. Floors were filthy, employees were acting like children. Just plain awful.

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★ 4

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★ 4

I do respite care and sometimes when the weather isn't great we utilize this play area, it's always kept clean and the staff is always friendly.

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★ 2

Went through the drive through we always do everyday and they always get my husbands sandwich wrong at that a double quarter pounder with cheese! Well today it was wrong and also the bun was extremely burnt and didn’t get what he asked for on top of that my sons fries were undercooked and I asked for 2 drinks and didn’t get them because the ice machine is in defrost then paid for a McFlurry and still didn’t get that and ended up having to get a soda instead.. very very disappointed

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★ 5

Always fresh, always good spirits with the employees and fast drive thru!

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★ 3

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★ 4

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★ 3

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★ 1

I went through the drive through and placed a $30 order. I had three things wrong with it, cheese on my hamburgers, two missing mcflurries, and no mac sauce, which was paid for but never received. Went in to get the mcflurries and explained what happened and the lady working was extremely rude and unapologetic. Very upset and will most likely not be returning.

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★ 5

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★ 5

I used the App to order, and my food was delivered to my vehicle quickly. Everything was good.

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★ 5

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★ 5

I had breakfast twice and one day and it was great. I ordered all the same stuff egg McMuffin.

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★ 5

Was alright

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★ 4

This is a great McDonalds for fast food.

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★ 1

At least half the time you go there they get your order wrong or forget to put items you paid for in the bag. And their prices are ridiculous

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★ 4

Fries were hot and fresh

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★ 5

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★ 4

Friendly, welcoming service. Ordered a Burrito. Not that great...dry & crunchy Obviously, not freshly made.

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★ 4

This store used to have the best breakfast sandwich in town, then all of a sudden recently all their round egg started tasting super old. I thought it was a mistake and ordered another on different days and nope: round egg is always bad tasting now.

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★ 5

Bacon egg and cheese Biscuit.
This and a steaming cup of black Micky D"s coffee, it's worth getting out of bed for!!
Enough said

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★ 4

Roomier than most, otherwise typically atmosphere. It has a play center!
You can not refill any drinks without asking (all dispensers are behind the counter).
Customer service is above average during the day. Can't speak about evenings, never been here at those times.
Kera has served me a few times and has been courteous, including double checking to make sure the meal was correct.

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★ 2

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★ 3

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★ 2

Overhead music is turned up so loud in the morning it’s hard to have a conversation. This isn’t a club.

Also the lady in red (manager) is so loud you can literally hear everything she tells out at the employee’s in the back.

Zero awareness of atmosphere.

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★ 5

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★ 5

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★ 5

My grandson wanted to eat here because of the play area ,so we order and sat down in play area food was very fast to come out and staff was pleasant. However, the area was very messy, to their credit before we got done eating someone did start picking up also it should be noted that patrons could throw away their own garbage instead of just leaving it

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★ 5

Big Mac was a sloppy mess.

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★ 1

Sat down with hot food to start eating and Kera comes up and starts talking about a customer satisfaction survey. Now as I continue to eat, she is standing over my table and food just a little too close. Please don’t hang over someone’s table or food when they are eating. Other than that she was 100% nice and polite. She even took our tray to the trash. Very professional just try not to stand too close to someone’s table while they are eating. Thanks and I will definitely be back because of her. She deserves a raise with this little tweak in her actions. Thank you and have an amazing day

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★ 1

Was waiting for breakfast, and they threw it away and had to remake it. It really seemed like they forgot about the food. My bro got his hashbrown in a fry package. I was waiting for about 15 minutes. Mcdonalds needs to start working on their nutrition also lol. I mean it tastes good for the most part, but it's unhealthy asl. Definitely should've ate at qdoba

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★ 4

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★ 2

Too expensive for the type of food you get.

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★ 1

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★ 1

Sharing just 4 days, plenty of others could add.
1. $30 + order and get home to find they were mising two burgers. :(
2. Ordered 5 sandwhiches.
One cheeseburger had no burger. It was just bun with ketchup, onion, and pickle.
3. Ordered 2 crispy chicken meals and couple mcdoubles. Chicken was so dry and old they looked like mini burgers. Literally I thought they were burgers not chciken. If it's older a little dissapointing I just eat it, whatever. But they were like jerky. Not close to edible.
4. Paid for large frappe s and got small. Wouldnt fix ot because I didnt get a receipt. (Didn't think id need it for such a simple order).
All would have been fixable, simple sorry and new product or refund. Nope, all four of these times the young boy was very rude ans wouldnt try to mak anything right. Acted like I was inconveniencing him, like I messed up his order. :(

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★ 3

No where on the mobile app does it say that the phone needs to be within a 2 mile radius of the location you've ordered from in order for your food to start being processed. Waited an hour before someone came and asked what we were waiting for.

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★ 1

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★ 1

Breakfast burritos soupy under cooked
No senior discounts

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★ 1

You order on the McDonalds app and decided to try delivery. They sent to door dash. Order delivered timely and was very nice. Open and order is wrong. You call the store and speak with the manager. You are told to call door dash even though they are ones that put it through there. I call them and their policy is to refund, again I didn’t order through there they pushed it to door dash. Now I called again as they told me this would correct the order and they would come pick it up and redeliver. That is incorrect, I had to reorder, pay another fee, and of course rip because again it’s not the delivery drivers error. What happened to McDonalds of the past? I worked at one at 16 and customer service was their priority. Not anymore. What was supposed to be an enjoyable lunch was a crying grand child, him eating my food, and his meal coming an hour later. So I got refunded the $6.99 for the happy meal, not the delivery charge. A happy meal, double cheeseburger, fries (which was free with coupon), and a large Diet Coke has now cost over $40. McDonald’s as a whole isn’t the problem, it is the Wisconsin Rapids location leadership and poor customer service. If I could have found the owners information I would have rather spoke with them, but sense it isn’t, I decided to speak my peace.

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★ 4

Love their rewards program ! Saves me alot of money.

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★ 1

I came here during a Packer game and asked if they could put the game on the TV. The first employee told me he didn't know, but didn't offer to check with anyone.
I asked someone else and they said they'd check with someone. Five minutes later and I hadn't heard an update, so I asked the employee when my food came to the table, and he said, "I'll check".
After ten more minutes, I hadn't recived an answer, so I asked a fourth employee, who said the TV was broken.
They really need to work on their customer service. It took 20 minutes to recive an answer to my question and they had almost no others customers in the restaurant.

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★ 4

It's mc dons service wit a smile can't complain @ what you already know

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★ 1

Ordered free Packer win fries from the app. Waited 11 minutes and no fries. No one in drive thru - not busy.

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★ 4

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★ 3

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★ 4

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★ 5

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★ 1

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★ 5

Great service!

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★ 5

Based on my experiences, i’ve always enjoyed this Mcdonald’s. I often get small orders and arrive at times when there are little people however. Food has been fine for me with that.

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★ 2

They usually forget items. As a door dash courier, it's frustrating.

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★ 4

Food always good

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★ 2

Inexperienced staff leading a chaotic internal environment.

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★ 1

It’s a nice McDonald’s but the playroom is sooooo cold you have to leave your jackets and hats on in the winter… your food gets cold immediately!… it’s a shame!

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★ 5

The lady on the phone was so sweet and nice!

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★ 5

I Love McDonald's food, always have always will. I wish they would switch to Pepsi products though or at least bring back Root Beer.

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★ 1

French fries were cold

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★ 5

Always works

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★ 5

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★ 3

Drive through order with app...place was quite busy...must have not had enough workers.. took over 15 minutes to get the food.

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★ 5

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★ 5

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★ 1

If I could leave zero stars, I would. The Wisconsin Rapids McDonald’s is by far the worst. I struggle to find even one positive thing to say about it. The employees are rude, the wait time is ridiculous, the food is gross. Our order is rarely served correctly, most often missing several items. I would strongly suggest eating elsewhere when in the area.

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★ 3

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★ 1

Extremely disappointed in the service I got here. We visited on 10/08/2023 and ordered at 10:32. We were told no soda today as there machine is down. That was fine. But then it took 37 minutes for us to get through the drive through to get our food. When we finally got our food, the fries were ice cold, our burgers were at best luke warm. I went inside and asked for our food to be remade so it was fresh. The food they gave me was a little bit warmer. We did not even eat our food because it was gross with how cold it was. Very disappointed. Will not be returning.

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★ 3

IT’s McDonald’s. Wish the service was quicker, but stuff happens.

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★ 3

It was clean and friendly. The food is rather unhealthy but it works in a pinch

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★ 1

Food was fine. I ordered at the kiosk and it didn't print a receipt. I told an employee and her reply was "I should probably tell my manager about that."

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★ 1

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★ 1

They've remove things from the menu. There is only 4 things I will buy from here. Now one has been dropped. Will not come back. Oh, and the fries suck.

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★ 1

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★ 3

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★ 5

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★ 3

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★ 2

Ordered 2 Happy Meals, got 1, Ordered 2 pairs of socks so kids could play in the play place, no socks, my cheese on my burger looked like plastic cheese from my kids play kitchen. No straws, and 1 packet of ketchup. Enough said....grrrr.

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★ 2

Fries are never fresh. Always soggy and Luke warm

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★ 4

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★ 1

Was in drive through took 45 minutes even after 3 or 4 people left the line after 30 minutes. Servers were nice but with like 10 ti 15 people in line and it getting longer atmosphere wasnt awesome

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★ 1

Wow, horrible service. 39 minute wait after using the app. Food was cold by the time we got it. Called to speak to a manager and they hung up on me.

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★ 5

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