★ 5

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★ 1

They of course shorted me 3 cookies that I paid for on a delivery order for the kids and when I called back they wanted me to come get them, which I explained I can't drive due to an injury and they then said they would void the charges off the bill. Did not even offer to bring them to me....Will never order milios again!

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★ 1

DON'T GO! Go to Subway or Jimmy John's in Sun Prairie instead.

This place used to be great. Since covid it hasn't been the same. Just a gradual decline since. Now to the point I will not go to this location. Other Millio's are great like the Mononna location.

And before the "owner" responds to this review, here is the message I sent to the email in the link you generically post in all the negative responses. You guys never replied and don't really care. Just close this location.

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I was just at your Sun Prairie location and ordered a #9.

The counter person was friendly.

The sandwich maker had a bad attitude. He didn't look like he wanted to be there moving slowly. Lettuce, mayo and other food all over the cutting board getting transferred to my sandwich. I let it ride maybe he was really busy before me.

There was roast beef and lettuce on the outside of my sandwich. I had the Italian, no roast beef. Then the sandwich wasn't fully wrapped bread sticking out. Lettuce and mayo on the outside of my wrapper. I had to wipe off.

He said #9. I grabbed my sandwich and I said thank you sir and have a nice day to try and cheer him up. He didn't even look at me or respond.

I get back to work and the bread tasted terrible. Too heavy on yeast or something. Couldn't even eat it. Now lunch is over.

This used to be a great location. I will never go back to this one again.

It was not a pleasant Friday lunch.

Send a manager there now and I bet they'd be suprised.

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★ 1

Unfortunately a very dirty location where employees don't wash hands, smell like cigarettes, and dont know how to redeem valid coupons.

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★ 3

I ordered a pick up order at 12:19 pm and online it said it would be ready by 12:34 pm. I arrived to pick it up at 12:41 pm and they hadn’t even started the sandwich. I was not greeted in a friendly manner nor did it look that clean in the dining area.

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★ 1

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★ 5

Ordered the #9 Italian Club via 3rd party del'y svc & absolutely loved it - perfectly stacked & seasoned meat, cheese & accoutrement inside the freshest deli roll. Best sub I've ever had in Sun Prairie! Thank you, Milio's!

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★ 5

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★ 1

Online says open til 9p, door says open til 8p and has the open sign on, it’s 7p and staff are cleaning with the doors locked and chairs up.

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★ 1

No stars!! It was the worst sandwich I have ever had. I was so disappointed 😞. Ì ordered the 2 spicy beefs. They both had only 4 thin slices of beef and no cheese. I couldn't believe it. Nothing like the other Milio's I have been to. I will not be returning to this location 😒!! If I lived closer, I would have brought it right back.

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★ 5

Amazing delivery very professional and respectful employee even made sure im the one who ordered my meal I love every experience with milios

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★ 1

Grew up in WI, been away for a decade. Not sure if this the new normal for Milio’s, or just this location but my $10 sandwich had like two thin pieces of meat on it. Normally I eat while driving right away but luckily I waited till I got home. Not a Karen but absolutely ridiculous

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★ 5

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★ 5

Everyone is so polite and nice, great food!

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★ 5

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★ 5

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★ 1

Its been years since i had Milio's. This milios has gone downhill. My wrap had hardly any meat, lettuce, tomato etc. There was more tortilla than anything. I tasted the lettuce more than the jalapeño wrap itself. it was 14$ for a small wrap, a cookie and lemonade. I felt like I didn't even have a meal. Wont be having this again.

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★ 5

Was a very tasty meal to warm up to after an evening in the cold. The staff was very friendly, and food was excellent.

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★ 1

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★ 5

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★ 5

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★ 2

They've closed before their time as advertised, pretty sure the hours on Google don't even match the location, not busy and had me sitting in front of the ordering drive up when I pulled away guy finally was going to take my order then looked out saw me and chuckled... kinda frustrating. Not goin back and only did cause there isn't a jimmy johns on this side of sun prairie.

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★ 5

Best subs in Wisconsin!

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★ 5

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★ 1

got my whole order wrong and now don’t want to answer the phone.

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★ 5

Excellent 😘

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★ 5

Talk about an impressive sandwich(s)...this place takes you right to a deli buried in the CT to mid New Jersey seaboard or big city in between. They make their own perfect bread which is as good as any I've ever eaten, EVER. The cookies the meats, oh and the veggies are of superior quality even for being out of season. Fresh bright CLEAN surroundings very small cozy easy access to anything downtown. Walk, bike, some tight parking probably because of a brisk drive thru business. The owner is obviously a refugee from a big eastern city it's too uncanny. Surreal almost. The single BEST by far big or small sandwich shop I've been in since the last time I had a seriously great sandwich in NYC or even better North Jersey. Roast beef turkey chicken an impressive array of Italian themed temptations...the cookies they make onsite from scratch are to die for. Of note, the employees he has are a stellar lot too. They care about your experience and aren't afraid to show it. Solid SIX of five stars. If you don't go here you're missing out. It's worth any ride from Madison or the surrounding area 30-45 minutes out. My daughter was right. DAD you gotta try dis place here in town!! Dad....can we go back?
Yes...yes we WILL be back and I'm bringing friends

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★ 3

The lady laughed at us when we tried to order.

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★ 5

Love the workers and the food is great. Jimmy johns ran out of bread on a Saturday afternoon at 1 pm. I’ll be going to milios from now on!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

Placed mobile app delivery order at 4:35pm today & order was successfully placed saying 50min delivery time with estimated delivery around 5:25pm. Payment was taken & email confirmation received. No delivery was received by 6:10pm so I tried to call a few times & no answer with no voicemail set up. Never received a message in mobile app or by email advising my order was cancelled but my payment was credited back to card I paid with no explanation. If someone would have picked up when I called I would not have had to leave this review here just an FYI. I understand things can happen but this is not good business & I will have to order my sandwiches elsewhere.

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★ 2

Sad to say but this location has gone down hill badly lately. This week I sat at the drive through for 5 minutes without a response despite an employee going inside to tell others I was waiting. Finally went to subway instead. This has happened more than once lately. Between begging for tips at the drive thru window and horrendous service I’ve gone from near daily lunch visits to driving past and going elsewhere. Always loved Milio’s food so I’m sad to see it go this way

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★ 5

Good food at a great price, quick service without attitude.

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★ 1

Went through the drive thru today 10/07/23, and ordered 4 subs - 2 #5’s Italian subs and 2 Skinny #13’s. As soon as I pulled up to the window, a young lady came to take my payment. Without saying much of anything she instantly asked if I wanted to leave a tip. I’m used to being prompted at fast food restaurants to leave a tip when paying by credit card. This was the first time though that I’ve been asked by a person in a drive thru and put on the spot like that. It caught me off guard. For several years in the past I waitressed and bartended. I know how much tips always meant to me, so I always tip pretty generously when I’m out at restaurants and bars. When prompted by the credit card machine to tip at a fast food restaurant I always tip too, but less than I would if I was at a restaurant being served by someone. Typically when you tip it’s on your food and experience. To be pushed to tip before I’ve even gotten the food or saw how the experience went is a bit crazy to me. If it’s a great experience I’ll tip more. In spite of all this I know like today these are younger kids working so I’ll always tip something. The way this young lady asked for a tip without even really saying Hi or anything caught me by surprise. I told her I’ve got cash, go ahead and run my card for the food and I’ll leave a tip in cash. I grabbed my wallet to pull out a few dollars and realized I didn’t have cash like I thought I did. I had enough change though to leave a dollar tip. So I put 4 quarters in the tip jar. I know it wasn’t much, but thought a dollar was better than nothing. It then took forever for the subs to be made. My son and I sat in the drive thru for probably close to 10 minutes at this point waiting for the sandwiches to be made. I didn’t even mind that at the time, but did think it was a bit odd it took so long when there was no one else in the drive thru line and I didn’t see anyone in the restaurant. We were the only ones there at the time, and there were 3 people working. When the girl finally brought the bag with the subs, she handed it to me and quickly looked down in the tip jar to see what I had tipped, and seemed to have an attitude. When we got home and opened up our sandwiches, the picture below shows the Italian subs. There was a couple small pieces of meat and the cheese. There were no toppings. These usually come with lettuce, tomato, onions, and oil. Nothing, just the little bit of meat and cheese. In hindsight I think this young lady and the workers heard me drop the change in the tip jar. The way the expectation of a tip was presented was actually appalling. I think these workers probably heard me drop the change in the tip jar and expected more than that. In the end, having it take as long as it did seemed like that was on purpose. Then to see the product when we got home. We just spent over $30 for a whole bunch of bread, couple small pieces of meat and cheese, and pushed with the expectation and feeling of even though I tipped, it wasn’t good enough. Milios has gotten to be pretty expensive over time. We always have liked their subs and would still be ok paying their prices knowing how expensive everything is now. After this experience though my family will definitely not return to this location and even possibly any Milios again.

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★ 3

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★ 5

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★ 5

Every time I have visited this location, the young staff have been so kind and professional! My favorite go to in Sun Prairie.

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★ 5

I went in and requested a special make of sandwich - the folks there did a great job with my complicated request, making a sandwich that can definitely be described as one of the best sandwiches i’ve ever had! Mmmmmm! Thanks!

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★ 2

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★ 5

Stopped during the sun prairie corn fest and even though it was extremely packed, the staff working did an amazing job handling the pressure. They were sweet and professional, all of them working super hard during the crazy rush. Kudos to them.

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★ 5

wish you were in milwaukee

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★ 3

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★ 5

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★ 4

The number 11 and 17 both on french sub roll with extra mayo please thank you 🤤😋😋👍

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★ 2

Ordered three basic subs, restaurant messed up and when I called said bring back the sub and we'll give you the right one. I said it will be a while because I had to return from Cottage Grove. Got there, got my sub, and didn't even get a thank you, let alone an apology. Made me feel like their mistake was my fault. Definitely need some service coaching.

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★ 2

I love milios but they are getting disappointing today I ordered my usual number 4 with no lettuce and a pickle slice. The wrap said no lettuce but some how the entire sandwich has lettuce. Also 1 slice of deli meat. Very disappointed won't be going back anytime soon.

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★ 5

The staff here is awesome always upbeat an on the ball to make customers welcome

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★ 5

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★ 3

Wasn't great, wasn't awful. They discontinued pickles. So, I'll go to Potbelly now.

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★ 5

Staff there on Thursday (06/08/23) were amazing, they took my order and I had it in my hands almost as soon as I paid! Sub is delicious too, if a little thin; I’ll be damn sure to order extra next time!

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★ 1

Update: Milio's replied to this post pretending to care. I submitted more info on my experience and have not heard anything back. Clearly it's a purely performative response as they have no actual intention of taking action or making things right.

I love Milio's but this location is the absolute worst! They always complain about large orders. I'm sorry but making sandwiches is literally your job and you get paid to do it, so why are you acting angry towards your customers? After the same poor treatment several times we will never go to this location again.

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★ 5

Great experience. Will definitely be back.

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★ 5

Classic number 17 on wheat!!! My favorite Sammich!!!!!! Always great service always great sammiches!

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★ 1

Omg, the person that answered the phone sounded DRUNK!! I attempted 3 times to order, he couldn't even form a sentence!!!!! Hung up on me once. Get it together people

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★ 5

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★ 5

Milio's subs are my absolute favorite. The sub bread is the best and they have so many kinds of subs to chose from

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★ 1

Update March 2023: My son-in-law went inside the store to buy 6 veggie subs and the same guy rudely lectured him that he should've called ahead (even though he went inside the store and didn't use drive-thru). To top it off, they had run out of guacamole which is part of all their veggie subs. Unfriendly, poorly managed location. Never ever ever going back.

Original review from Feb 2023: My adult daughter went through the drive-thru to buy 6 veggie subs (total $50). The man taking her order sounded annoyed and once she made it to the pick up window, he proceeded to lecture her because she didn't call ahead before going through drive-thru with a 6 sub order. He claimed orders like that really disrupt things and stress staff out and can cause them to run out of bread (what the what?). If they don't want drive thru orders from a family who has had a hard day and last minute decides to get Milio's and doesn't want to bring all 3 young kids into the store, then they shouldn't offer drive thru.

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★ 1

This location has a hissy fit about big orders, including orders placed that way that they ask for, and they are beyond unprofessional. My sister ordered six subs for our large family in the drive through and they berated her, said it would cause them to run out of bread and said orders that size had to be made inside. She had no idea this was a concern and all they needed to say was “in the future for bigger orders, please come inside” but they were incredibly rude for a honest mistake from a busy and stressed mom.
A few weeks later, my brother-in-law went back and went inside this time so they wouldn’t be upset. This time they blamed the store running out of guacamole on the order and didn’t put any guacamole on the subs. If they can’t make six sandwiches without running out of bread or guacamole, there is a larger issue. If we had split it into two orders of three, I can’t imagine them having the same angry reaction to customers or blaming them for supply issues. I’m also very curious if they suddenly had a new supply of guacamole for the next customers, assuming they ordered one or two subs.

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★ 5

They're always early on their delivery times. They might miss an add on from time to time but we're also the jerks calling when they're at their busiest.

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★ 4

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★ 5

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★ 5

Always a great sub, and can't beat the #9 with a side of Miss Vicki's S&V!

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★ 1

The person who delivered my food never called to let me know that my food was outside my door I was literally waiting for 30 minutes not knowing that my food was just outside by my door Milo’s delivery drivers needs to do better with calling when the food is here instead of leaving it by my door with no call.

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★ 5

Delicious, fast, and I love bantering with the guy who works the drive thru. I ordered no onions, and he said, "That's good. No one wants them anyways." (Jokingly of course). Professional yet goofy and that's ALWAYS better than being professional and stuffy.

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★ 5

Fast friendly service.
Great tasting sandwiches.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

Yummy 😋

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★ 5

What a great experience. Fast friendly service and everyone is smiling. Place is different than it used to be. New manager or ? Raquel I think it was. She was really good.

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★ 1

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★ 4

A tasty and delicious sandwich shop!

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★ 1

Took, no lie, 20 minutes to get my order in the drive thru. And when I did, it was incorrect. Of course not realized until I had already left. Big bummer. Will not return.

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★ 1

Only 2 pieces of meat on my sub, will never try this place again

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★ 2

People are friendly but the sandwich I ordered was about 6 inches long for a whole sub and had barley any meat or toppings.

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★ 5

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★ 5

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★ 3

My first experience ordering was less than ideal but I like Milios in general so I gave it another chance. 70% of the time it's great, and like 30% there's hardly any meat on my sandwich. The inconsistency is terribly obvious.

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★ 1

Staff wasn't exactly welcoming. Got the order wrong and had brown lettuce on the sandwich. I'll pass.

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★ 1

I normally don’t write reviews, but my pickup order wasn’t even close. The California had no greens or guacamole. The BBLT had neither lettuce or tomatoe…I have had positive experiences at Milio’s in the past, but I will be staying away from this one.

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★ 2

Haven't tried Milo's in many years and now I remember why. I tried the app to order and thought i had asked for extra in some toppings but it must not be possible. Sandwich tasted fine but is so small compared to Jimmy John's. Not sure why anyone would get these sandwiches when other choices are everywhere.

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★ 4

Quality sandwich. I love the drive through.

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★ 5

Love ❤ Milo's my favorite sandwich place

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★ 5

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★ 5

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★ 1

Workers are super rude , if you call to make a change they make your sub sloppy I would not recommend at all !!!!!

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★ 3

Average.

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★ 5

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★ 1

I placed my order at 10:30am in the morning to get it delivered at 12:15 pm and it was 20 minutes late. I ordered 3 meals and I only got 1 meal right. They short me on a bag of chip and my drink.

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★ 3

Not as good as regent

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★ 4

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★ 5

Forgot our drinks, but the called and apologized for the inconvenience, super understanding and helpful. I’ll be ordering from here in the future

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★ 4

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★ 2

Looks like a hole in the wall so a friend and i thought it had to be good... It wasn't. Both of our sandwiches were mostly lettuce and little else

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★ 5

It was great food

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★ 5

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★ 3

Strange. They had no bread for sandwiches. Never heard that before. Still good ingredients.

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★ 5

Excellent staff

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★ 2

Customer service is terrible

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★ 5

Love Milios, wish there were more locations!

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★ 5

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★ 5

I go here sorta often, the people here are always so nice! My sandwiches always taste amazing. If I could give it a 6/5 I would! Highly recommend.

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★ 1

Took 1 hour and 45 mins to get 3 subs. With no compensation or even an apology, and I'm less than 1 mile away from the store. Don't think I'll order from here again.

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★ 5

Great experiences with them! Always delivered quickly and correctly. Highly recommend!

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★ 5

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★ 4

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★ 5

Staff rocks!

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★ 5

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★ 2

They have great bread but for $6.50, is it really worth a meat and lettuce sandwich? I ordered#2 - roast beef, tomatoes, lettuce and mayo. I asked for no mayo but, as I was eating I noticed no tomatoes. Discovered 2 little tomatoes on only half. They do add a good amount of lettuce but it's very plain without tomatoes on the half.

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★ 3

It’s Milios, so proceed with caution. I can’t say I don’t like the sandwiches, it’s just that Jimmy Johns AND subway are both better. I’d probably only eat Milios if it were the only thing available or if I was stranded on Main St and was hangry. Soggy and lacks robust flavor. Pass.

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★ 5

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★ 4

My favorite sub shop

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★ 4

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★ 4

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★ 3

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★ 3

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★ 3

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★ 5

Drive thru is nice

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★ 5

Wonderful sandwiches and good prices too

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★ 4

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★ 3

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★ 1

I always get the skinny turkey with cheese and mayo. This is the first time ever that I was mad. There was way to much mayo and maybe one whole slice of deli turkey on the whole thing. I will not go back

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★ 4

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★ 5

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★ 4

Food was prepared quickly and was well put together. The credit machine had some issues but was resolved soon enough. The only negative is the mountain dew was a bit watery even without ice.

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★ 3

There is always a 50-50 chance when you go through the drive-thru that you'll be sitting there for 10 minutes or more. Has made me late for things on Saturdays.

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★ 5

Definitely a sub shop thst specializes in better than most subs. Love the great food.

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★ 5

Excelente

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★ 5

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★ 4

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★ 4

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★ 5

Great Service!! 2Thumbs Up👍🏽👍🏽!! Keep Up The Great Work!

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★ 5

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★ 5

Friendly staff. Sandwich artists! Clean place. Always a good experience.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Great roast beef sub!!!!

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★ 5

Always the best fresh French bread you can find!

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★ 4

Nice food

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Great food but high priced!

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 3

Love the subs, just an 1 hr wait for 2 subs is too long.

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★ 4

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★ 4

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★ 4

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★ 5

Great customer service and good food

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★ 5

Great people. Good service

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★ 5

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★ 4

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★ 1

We ordered online and after an hour we called. They said they we're just finishing up someone else's subs and they were about to leave to deliver ours. The guy finally showed up and was high as frack.

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★ 1

Called for a delivery on Sunday 1/28. Told me it would take 45 mintues for a delivery... so I called back and told them we were canceling the order then coming in instead. Got there they still had the sandwiches from the delivery order I previously canceled which was fine, but upon getting home and eating the sandwiches both were incorrect... I called back to let them know it was messed up. Didn't give any sympathy or anything... very disappointed at this location, and unprofessional... I use to work at a milios and would have handled it more professional, the employees just seemed like they did not care... noticed while waiting for my food cold table was dirty. I'll be going else where to get my milios from now on even if I have to drive 15 mintues extra.

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★ 4

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★ 3

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★ 5

For the price and quality and great service. It's a great pick. I recommend it to all.

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★ 5

I think the sandwiches are better than a subway restaurant.

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★ 4

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★ 5

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★ 5

The staff, Ryan, Tiffany (a newer employee), and Trish are super friendly, and the food comes out fast and delicious!

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★ 4

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★ 5

Good food really nice service and fast delivery time

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★ 1

It took over an hour for delivery. Don't order delivery if you're actually hungry.

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★ 2

Slow moving sandwich shop for mediocre food. Don't go here if you have a half hour lunch.

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★ 4

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★ 5

satisfying sandwiches and carefree cookies

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★ 5

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★ 5

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★ 2

Waited almost an hour for them to deliver two subs and no explanation of why it took so long - trying the food, it was loaded with sauce to the point of barely being edible. After an hour wait, can't say I had much of a choice. Subs are great but in Sun Prairie there are plenty of other options - can't say I'd take my business back here again.

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★ 5

I went through the drive thru and realized after I left my wallet at work. When I approached the window I told the girl and asked if they could save the order and I would return with my wallet to pay for it.

Dani, the manager, immediately said Oh, don't worry, we got it. Those things happen."

Not only was that a kind thing to do but it showed a great example for my 11 year old who witnessed it. There are still good people in the world!!

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★ 2

Went in when it's some and the worker said sienrhibf ruse was really surprised she said that

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★ 4

Cute little drive through. Apparently they are a chain but the food was good especially the cookie. We got our food plenty fast.

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★ 5

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★ 3

Typical sandwich shop. Nothing bad, but nothing spectacular.

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★ 5

Good service ! good food ! will order from here again

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★ 5

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★ 2

The slowest service in sun prairie. No question. They actually wait for the order in front of you to be completely done before they will take your order

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★ 2

I came in last friday at around 3:45 and the man working the cash register was cool but the man making the sandwiches was a dick. He just slapped the sandwiches up when he was done making them and was really cold the way he talked to us. He acted like we should know whose sandwich was whose.
I like Milios but if they have someone like that hired, u think I'm going to take my business to another sandwich shop.

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★ 1

Said couldn't deliver and was only 11 minutes away! How dumb!

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★ 4

Love there soups in the fall and winter. Chili is amazing!

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★ 1

Waited for a long time for a delivery (over 45 minutes) just to receive the wrong order. I immediately called the store and was reassured by the manager that it was a mistake they plan to respond to promptly. 20 minutes later the same delivery driver appeared, he handed over the sub and walked away. Three minutes after that my doorbell rang again. It was the delivery driver making a 3rd appearance; but this time, asking for the 1st sub back... did he want to eat it? Once my order was complete it wasn't bad; at the same time, is a sub really worth an hour wait?

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★ 3

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★ 4

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