★ 2

Food probably would've been good had the kitchen staff not stared at my order for 10 min without telling the order runner that it was ready. Also the eccentric front register person said to use the 3 buttons that give them a tip... how convenient. Also the portion of noodles i got seemed like a small for a regular. And the cheesy garlic bread pieces were extremely small.

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★ 4

Smaller space kind of tight to sit and talk.

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★ 2

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★ 5

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★ 5

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★ 1

The cooks can't make a good meal at this location to save their lives. Ordered $75 worth of food not a single item was good.

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★ 5

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★ 5

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★ 2

Usually, we don't have a problem with Noodles & Company. Their food in the past has always been above standards and we've never had issues there before. All except for the Noodles & Company in Hartford. The workers there were nice, but at the end of the day, the food was hard, undercooked, and dry. It saddens me to know that I can't even go to the closest Noodles & Company without there being problems with the food. It's a bad look on the franchise and a bad look on Hartford.

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★ 1

Worst place. I’m really disappointed with my experience in Hartford. Previously, I ordered and they substituted cherry tomatoes for regular ones, which I was fine with. However, today my order was late, and I specifically paid for garlic lemon shrimp noodles, but they arrived without any shrimp. I even tipped an extra 15%. (Total of $14.96) I called four times to find out if they had run out of shrimp or at least to receive an apology, but no one answered the phone.

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★ 5

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★ 5

Small place to eat if you’re dining in but otherwise super clean and very friendly staff. Quick turnaround too.

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★ 5

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★ 4

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★ 5

Super clean. Great food and friendly service!

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★ 3

Butter noodles were dry. Asked for extra sauce on my Mac n cheese. Gave it to me as a side dish.

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★ 4

The very best part... Customer Service

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★ 5

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★ 1

Waited half hour past online pickup time and nobody said anything to me the entire time I waited. Never will I go back to this place. Pay more get less. Classic example.

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★ 5

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★ 2

Out of the numerous of times I’ve come here to pick up a regular bowl of Mac & cheese(no meat) it has never been ready when the app says it is. I’m stuck waiting for 10+ minutes every time.

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★ 1

Went in and was about to order and i overheard the white lady hair back talk to a dasher in a rude way asked y she needed a cup holder for one drink in a rude manner so i left rather give my business to some polite places then this place happened 05232024 at 555 pm

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★ 1

Like every Noodles and Company, an overpriced, filthy, unorganized dump.

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★ 5

Went there Saturday night and the food was great. The dining area was clean, and staff were super friendly.

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★ 3

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★ 1

They done made my chicken out of rubber. Horrible

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★ 5

Everything tasted great. Hot and fresh.

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★ 5

We have ordered many times! Even when our orders had been missing items, the staff was timely and super nice about resolving the issues! Great staff and food! If there is ever a problem with your order, please bring it to their attention! They go above and beyond to make it right! I also recommend double checking your order before you leave if ordering pick up! Drinks are tended to be forgotten, but even so, the staff is nice and will correct their mistakes!

Source: Google

★ 1

I went here yesterday. I eat at Noodles regularly and this was my first time checking out the one in Hartford. I gave the girl my order and used my $2 coupon on my app (with my points). At the end she gave me my total and it was $4 more than it should have been. I told her I didn't want meat and asked if she accidentally added it. After what felt like an eternity of searching on the screen, she said she did add it on. Then struggled even longer to take the meat fee off. Then gave me the wrong total once again and redeemed my $2 in points but didn't take the $2 off. I waited some more. It eventually got to the point where I asked "would it be easier if I ordered on the app?" She said yes. Super sad. Awhile later I got my food. I checked my app and $4 worth of my Noodles rewards points were redeemed without me using. The girl clearly had no idea what she was doing and redeemed my points even though I ended up placing my order through the app. I tried to call today and was placed on hold for 4 minutes before hanging up. I could hear customers in the background talking like she put the phone on the counter and walked away. HORRIBLE service!

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★ 2

I was so excited to finally see a Noodles & Company come to Hartford.
I'm a big fan of Noodles & Company, so I would drive into West Bend after work to get my fill.
I waited a while to try the Hartford store because it was new...Walking in, one customer ahead of me three others standing off to the left side.
I had ordered the pot stickers .
I asked if they have Pasta Fresca on the menu, that's my go-to meal. (I didn't see it listed separately) the cashier was very friendly, she didn't know the answer.. I'm assuming it was the manager that said,"yes with the shrimp bowl" I asked if I could please have that without the shrimp, ordered the large bowl with extra red onion.
I waited a half an hour.
While waiting there I noticed orders piling up in a window. I'm assuming that these were pickupsh the longer wait ?
I checked them out to see if any of them were mine, because of the length of time I was waiting.
They finally called my name. I proceeded to head home.
I live 3 minutes from Noodles & company.
Upon arriving I noticed that they charged me for the shrimp and the shrimp was in my meal..Not Fully Cooked... Yuck!! ( Me, 50 years in food service)
I orders the large and it barely covered the bottom of the bowl. l had asked for extra onion, I had two little rings.
When do they stop frying the potstickers and just steam them?
West Bends are browned.
These were mushy.
THE sauce did not taste like the sauce in West bend, it seemed to be very salty.
MY food was barley warm and had a few other odd noodles mixed into my bowl.
Sorry to say, I did not enjoy this experience, it's back to West Bend Noodles & Company after work for my fix.
In West Bend I would just ask for the Pasta Fresca they never asked me if I wanted the shrimp and it never showed up in my order. maybe it's because they know me and my order.

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★ 5

My only negative was that it was a bit cold in the restaurant - we ate in.

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★ 2

Was initially excited Noodles was hitting Hartford, finally somewhere else to eat. $35 for two people, mind you they were just simple dishes with chicken on the side. Each one of the large bowls had maybe 4 forks full of food...that's it. The chicken had a texture that was somehow worse than a Banquet microwave TV dinner . $35 for cold noodles and a laughable portion size.

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★ 5

Been here twice now, second time even had the manager take order- he was so friendly with all the customers before me and foods always great! Everyone's so kind, you can tell he takes care of his employees!! Great job everyone, we will continue to come back & recommend to friends and family!!!

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★ 4

Although wait times seem to vary, not happy to pay extra 4 plus dollars to add chicken and for some reason, keeps being forgotten. We have been here a few times already and the staff are all friendly. I wouldn't mind the wait when busy if all the food came out correctly.

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★ 3

Both my wife and I ordered Japanese pan with steak. We agreed they were ok but extremely dry. We actually had to add water to make them palatable.
Not very impressed at all.

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★ 5

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★ 5

Very friendly and helpful staff, everything I've ordered so far has been great!

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★ 5

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★ 2

I ordered the chicken Parmesan and it was spicy don't like spicy food your menu said it was not spicy

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★ 1

EDITED. See end of review……Hooray! I finally thought there was somewhere new in Hartford for a meal. I order through the app at 6:15pm and it said it would be ready at 6:30pm. I arrived at 6:30pm expecting to grab and go. However, no food was ready to be picked up, so I asked about how long and was told it would be an additional 40 minutes for my order. I was told by an another customer that the app always lies and the times are not accurate. I spoke with a manager who refused to give me a contact number for corporate or higher up than her. I was told that they could not cancel and refund, but I could call later to speak to a manager to cancel and get refunded, so I was stuck waiting the additional time. The app stated that my order was completed and ready to be picked up before I was even informed of the additional wait time. Other patrons stated they had been waiting over an hour for their order. The the staff was great, very friendly and working hard. However, the management needs training on customer service. They never once apologized to anyone for the inconvenience and were just were yelling to check your food before you leave to make sure it is right. The management just gave attitude, as if we were inconveniencing them to get our food that we had already paid for, but were told that they were unable to cancel or refund. This was a very poor experience and has me and many of the others who were sitting there waiting, thinking twice about going back.

Edit: I replied and gave my contact information and still have yet to hear from anyone. Very poor customer service.

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★ 3

Shorted my order!! I spent $43 for food and they shorted me a rice krispy bar. This place is hella expensive as it is and I’m willing to pay that. BUT I want everything I paid for!

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★ 5

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★ 5

Friends & family night soft opening was great, staff was friendly & food came out quickly!

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★ 5

Food was so good

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★ 5

yummmmme yummmme pasta 🍝🍝🍝😋😋

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★ 5

Went for the soft opening of Noodles and the service was fast, friendly and the food was delicious. So excited to have a noodles here in our community!

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