★ 5

Good meal

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★ 5

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★ 2

The staff was very nice, but food took a while for food to come out despite there only being more employees in the restaurant than customers. When our food came out, it was cold. The restaurant also smelled really funky like dirty mop water mixed with fish.

It was pretty disappointing, we usually really like Noodles & Company.

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★ 4

Good for fast food

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★ 5

Great service and delicious noodles!

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★ 4

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★ 5

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★ 5

Have not been here in 5 years. Their menu was totally different. They *used to* have a Thai dish with hot peanut sauce but no more. We both chose the Pad Thai hoping to experience some of the former magic, but didn't. We really missed that former dish. Their current menu seem a bit bland, not spicy - the latter our preference. So we may be rethinking going back

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★ 4

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★ 5

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★ 5

Food is always great here and service is great 👍 employees have always been really nice and helpful.

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★ 5

Food is always consistent, delightful & clean restaurant !
Obvious need some help in dining area for tables.
Nice staff😊

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★ 4

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★ 5

Great service, fun and friendly staff.

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★ 5

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★ 5

Customer service was really good

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★ 5

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★ 5

The people behind the counter all worked efficiently in spite of the 50 +teenagers that showed up while we were there.

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★ 1

Food poisoning.

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★ 4

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★ 4

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★ 1

Order my lunch to get delivered to me I never received anything.

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★ 5

Great

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★ 5

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★ 1

Food was not fresh and very bland. Barely an edible meal.

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★ 1

Dirty. Mac and cheese is like the worst ive ever had. A blindfolded 5 year old could make better noodles than these.

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★ 5

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★ 5

Great food quick and nice service 😀

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★ 1

Very nice employees, but going back for the first time in years only to be treated with food poisoning has sent Noodles permanently to the no fly list - don't go here

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★ 5

we came in with like, 40 other people from a marching band and these guys handled it phenomenally. they got us through the line quick, and then the food was absolutely AMAZING. it was so good and the woman behind the counter was so so kind and hardworking.

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★ 1

We waited 40 minutes for our food and it wasn’t even busy. On top of the long wait, our food was all cold.

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★ 1

When you expect to get your full order and they give you 5 potstickers and over cooked parm encrusted chicken. A disappointment for all

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★ 1

While I love the location the lenght of time on wait for over cooked chicken and food that was missing i recieved 5 potstickers instead of the six advertised. Very disappointing and just sad experience

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★ 5

I think the large Japanese pan noodles needed to be fuller. I had the Parmesan Penne & chicken. My container was completely full to the top. My boyfriend got half of the portion in his large pan thai dish. Otherwise the food quality was great.

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★ 5

Food was tasty, hot, & well prepared. We received it quickly. I like the pad thai with zoodles - a great choice if you're watching gluten or carbs. Got a free rice crispy this time for doing the survey! Yum!

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★ 5

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★ 4

I'm not a fan of their new menu! I do find that "spicy Korean beef" to be very good.

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★ 5

This is one of the most friendly staff’s especially the lady in glasses she is very polite and deserves a raise.

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★ 4

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★ 3

To say I wasn't thrilled. Might be an overestimate. The pad Thai was poor. The the whole experience wasn't that good and I ran over a nail in their driveway because it's in such bad condition. Thanks a lot that cost me hundreds

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★ 5

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★ 5

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★ 2

45 min wait for… noodles? Several people have given up and left.

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★ 5

Noodles were hot and fresh, cashier was inexperienced but had a wonderful manager to handle allergies etc. all around good experience

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★ 4

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★ 5

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★ 5

Omg this the best pesto bowl I have ever had from any location In madison and the sun prairie area ! Whoever made this koodos to you! It was perfect literally ❤️ thank you

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★ 3

The food was okay. The service was okay. The restaurant itself was nice.

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★ 5

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★ 5

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★ 5

Good quick place to eat

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★ 5

The older woman who I’m pretty sure is the manager was one of the kindest people my friend and I have ever encountered. She absolutely killed our dinner and made sure everything was right. She came to our table to make sure our food was good. Just so incredibly sweet. If you're reading this, you made our experience amazing.

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★ 1

Absolute SCAM. I ordered food from them and the uber driver took the food, cancelled the order, and it was marked as "restaurant still preparing", no communication whatsoever. Avoid at all costs.

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★ 5

Food was very good and the staff was great! Just a tad pricey but we will be returning.

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★ 4

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★ 1

Soda machine out of order, also meaning no water available without purchasing a bottle. Bathroom stall out of order, no soap. Dine-in bowls are served in plastic with plastic silverware. Very slow service. I recommend double checking your order for errors and missed items.

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★ 3

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★ 1

Guy at the register called me sir so I'm giving the place 1 star.

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★ 4

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★ 4

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★ 3

I remember getting more for the cost I paid when I took my kids and myself in the past. I know it’s occurring everywhere right now, but it shouldn’t cost $55 for 3 meals and drinks. If I ever pay that much again I want someone to fill my drink for me and remove my trays when I’m done.

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★ 1

The cashier could not make change for the woman in front of us and when he took our order it was as if he either wasn’t awake or was high. We both ordered buttered noodles with Parmesan chicken. The noodles were under cooked and very dry and extremely salty. The chicken had many bites with gristle.
Moving in to the cleanliness…we should’ve just walked out upon entering. The floors looked as they hasn’t been Cleaned in a month. Windows sills were extremely dusty. Soda machine has over splatter that was obviously not from just one day but more like a month.
I know it’s hard to find good help but I’m sure the health department would have a field day there.

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★ 1

'Restrooms for paying customers only' sign on the door. What a joke... it's a Noodles and Co, not a five star restaurant. Maybe this is a hot take, but I think our community members deserve safe places to pee or take meds when they're out in public and shouldn't have to spend money for their trouble. If this means additional restroom cleaning for your business, hire more employees or pay them to work more hours. But serve the community first and foremost and they'll serve you in turn.

I'll be taking my business elsewhere from now on.

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★ 5

Great

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★ 5

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★ 5

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★ 4

Fast, good service and great food. Friendly staff. Can't beat noodles and company when you're running out for some quick dinner.

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★ 5

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★ 1

The noodles are cold all other time.And there is a female manager there at night that has a bad attitude as well as horrible hygiene. Not eating here ever again 😔

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★ 5

Did an order pickup so we didn't eat there, but the place looked clean. Food was great. Staff friendly.

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★ 1

They seem to always forget something in my order. Last time I went there they gave me a small Mac and cheese in a regular container. I ordered the regular and paid for the regular. When I did the survey of my experience I stated this. I was Contacted by the manager via email and was told I would receive some coupons in the mail. That was 2 months ago!!!! Still haven't received nothing. Haven't ate there since.

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★ 4

One of the best locations in Madison for service and quality of food. Pretty decent for a franchise.

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★ 2

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★ 5

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★ 5

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★ 5

Great customer service, the food was great. I didn’t get the type of noodles I had ordered but the other noodles still turned out great. Plus I had the other noodles the day before so maybe I needed to try something else lol, but Thank you Trey for the good service

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★ 5

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★ 4

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★ 4

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★ 5

The staff was great and helped me with my selection due to dietary restrictions. The gentleman ran into the freezer to grab a label off a box because cause it wasn't clear from the menu if it contained gluten. .

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★ 1

Multiple times our pick up orders have been incorrect. Tried to order in store tonight and they told us the kitchen was closed even though business hours said otherwise. A man, who seemed to be the manager, told the woman working the counter to tell us the kitchen was closed and he would not acknowledge us or the uncomfortable position he put his employee in. Shows lack of leadership skills.

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★ 5

Chicken noodle soup in the winter time is nice.

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★ 4

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★ 5

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★ 5

So yummy! And they got my order exactly right. The staff were chill and friendly too!

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★ 5

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★ 5

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★ 1

been waiting here for 30 mins for a small thing of noodles and a piece of bread. me and my bf are on a time constraint

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★ 2

We had to wait 25 minutes for our food.

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★ 3

Very much an average Noodles. Good basic food. Not quite what it was in the early days of this chain. Still a reasonable place for a quick meal.

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★ 5

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★ 5

Best pad thai from a noodles & co, they do it right!

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★ 4

Sadly the state of the country has affected even this establishment. The place was understaffed (which seems to be the norm at most eating establishments now) and the staff was overworked. The large cooler with all of the cool and exotic soft drinks has been replaced with a self service machine, serving coke products. I always eat any noodle (or rice) dish with chop sticks. I always have since I was a child. However there were no chopsticks to be found. Not the worst fate that has befallen me but a minor disappointment. The service was great and the young lady that took and delivered our order was pleasant and respectful. The food was as good as it always is from Noodles. The establishment was clean and comfortable.
If you are inclined to enjoy your food a little spicy then I strongly recommend that you try the Noodles branded 'Smolder from Boulder' spice. It's really good!
So.....not an A+ but not a D- either. We'll go back.

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★ 5

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★ 5

One of my go to places. Love the pesto cav with chicken.. Wish they served coffee though.

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★ 4

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★ 5

The staff is so polite! The food was amazing and the restaurant was clean!!

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★ 1

Gave our order to another customer then when our son went to pick it up they forgot to make it and left him sitting there for a half hour and he never received it we called to ask what was going on and they kept hanging up on us when they finally did answer all the kid that sounded stoned said was sorry I would of gave you a zero star but that's not an option what a joke.

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★ 4

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★ 1

We came in about 11 am. So no real lunch rush beforehand. Chairs were sitting up on dirty tables. The ground had not been cleaned because it was full of food. Every single table was dirty. The soda machine was very sticky and dirty. Food was mediocre at best. Service was terrible. We loved coming here on our shopping trips, but will no longer go.

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★ 2

When we arrived on a Saturday evening, there was a large group (16?) seated, and some were eating. After waiting ~10 minutes, the manager told us they were only halfway through the group's order. Ok. After another 5 minutes, he said he needed to make more macaroni. Ok. After another 5 minutes, he said it would be at least 40 minutes! At home I could boil pasta in 10 minutes and be finished with Mac & Cheese in under 10. 40 minutes? We left, which is obviously what he wanted.

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★ 1

Very mean rude employees that would rather be on their phones then help. Will never go here again.

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★ 4

I went in at 3:15 today. No customers or staff were in front of house, just me. I waited for someone to come out as one employee who was preparing food saw I was waiting. After 5 minutes of standing their I felt awkward and left. Was really looking for a faster experience, especially with no line. Maybe next time.
Update: went back the very next day because I was craving that Mac! This time I was helped immediately and acknowledged. Good experience and the person who took my order was friendly.

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★ 1

They always forgot something in my pick-up orders. So I started counting my items and getting my "forgotten" item before I leave. Today, I counted but got home and my noodles were missing my parm crusted chicken and there was literally a dash of seasoning and tiny bit of cheese. So.... I paid $15 for some nasty, plain dry noodles? This restaurant at this location has scammed me out of so much money. I'm done, but I figured I would warn other people so they can avoid the place.

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★ 1

Stopped here to pickup an online order, and the lady behind the counter live-steamed me walking in, with several others yelling around her. People were smoking pot outside the front door. Didn't know I'd be subjected to that to just pick up food. Ordered Pad Thai, and noodles were under-cooked and hard. Won't be going here anymore.

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★ 1

I had to wait 45 minutes for my food. This is unacceptable. I don’t get why doordashers get their food in 5 minutes yet I wait for a long time.

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★ 1

On 10/11/22 we visited this noodles. Most noodles are very welcoming and clean. This noodles was VERY un-clean. There where crumbs on every single table exepct for the one we sat at. The staff were unfriendly, my child had ordered a apple sauce, but it didn't come with the meal. When I went over to ask for an apple sauce, they pretend like I wasn't there for about 2 minutes. The line where like Disneylands lines. Long and slow. Me and my child decided that we would just never eat or order from here again. Very disgusting environment and people.

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★ 5

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★ 1

So first their computer wasn’t working so you had to order online. So while you wait ya can in nice filthy tables and chairs. Oh do you need throw ur food away. Forget it the trash is filled to the brim. Trust me it wasn’t busy at all the manger decided “well since the cash register doesn’t work looks like I’ll have to keep my self busy”. Wrong she just sat at the cash register talking to one of her friends. Also better be ready to eat cold food because they won’t call ur name when ur orders up so when u go up there be ready to see a whole group of bags piling up on the counter when the manager is quite literally standing their still keeping that conversation alive. I had paid for extra steak, cilantro, noodles, broccoli, and sauce. I never got my extra steak and I never got any broccoli but a small sprig of cilantro in my soup of spicy Korean noodles. They didn’t even cook it properly it just sat in a pool. I know I asked for extra sauce and noodles but come on they were still yellow

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★ 1

Showed up to order. The only customer in the building. Waited for 10 min. Multiple employees saw me and did not come to take my order. Tried to place an order online. Online order wouldn't work. Placed the order through DD. Heard my name called. Missing 1 entrée. Wow. Just wow.

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★ 1

Both daughter and I ordered buttered noodles with Parmesan chicken breast. There was an inch of grease in the bottom of the bowls. The chicken was black. It was so overcooked and the garlic cheese bread also was way overcooked dark brown almost too hard to eat. And management wouldn't do anything about it

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★ 4

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★ 3

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★ 2

Waited over 30 minutes for food because only one guy working the whole joint. I felt so bad for him. Do your employees better than that!!!

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★ 2

We waited 15 minutes & then my wife didn’t have chicken in her order and she ordered it with chicken….

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★ 1

Throw away the entire restaurant. There condiment/soda station was not stocked with ANYTHING. Asked an employee for salt to which he replied “I have never stocked that place ever so idk what to tell you”. The employees do not acknowledge customers. Stood at the counter for 6 mins waiting to just ask for a lid. They don’t use gloves when making peoples food. Just disgusting. Shut this location down already!

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★ 2

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★ 1

I’m honestly confused by how bad this place was because every other Noodles I’ve been to has been great. There was trash all over the floors in the restaurant and the bathrooms, trash and food left out on tables and not cleaned off the entire time we ate inside, and the tables that were cleared off had visible crumbs and smears on them and had not been washed. Trash cans were overflowing both inside and outside in the seating area. They forgot half the things in our order. Honestly wondering if they have a staffing problem or if the manager was out today or what was going on.

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★ 1

The store is very dirty. Garbage on the floors. Boxes stacked in the hall to get to the bathrooms giving customers about 6 inches of walk through. Not enough staff to wait on customers. Panhandlers approaching customers at tables and at their car. Hair in our food. Needless to say we were disappointed.

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★ 1

The manager tonight was rude and very standoff. There was a line of people and i was standing there waiting to order for 15 min. I got atatude about my order and was made to look stupid while ordering. The manager wouldnt even give me my receipt because "they were out of paper" but others in line got one.

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★ 1

No one took our order. We waited 10min at the register. Asked if there was someone to ring us up. Staff was disrespectful and understaffed.

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★ 1

Undercooked noodles, they didn't follow the orders, could be more upkept in-store, whole time trying to enjoy my meal with friends and family and we hear gossip about baby daddies and whose not coming to work tomorrow.

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★ 1

I honestly wish I could rate this at zero stars. I have multiple issues from this one location. Order flat bread with my food, didn’t receive it. Ordered extra sauce, didn’t receive it. Went and order curbside, employee brought out bag and shoved it out our car. Looked at order not even a similar vehicle to what we drive. Not to mention we had not even notified them that we arrived. We had just pulled in. Then when my fiancé brought it back in they accused him of grabbing the wrong order.

Employees are absolutely rude and do not care about customers. I can’t even say well they are short staffed because two workers were washing the windows.. and to be honest one was cleaning and the other was on his phone. Completely disappointed with the entire experience and will be requesting a refund.

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★ 2

Not good at all. The employees all where either on their phone or carrying it in their hands. Didn’t even see them put the phones down to cook or put our meal together.

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★ 3

I understand that y’all are short staffed, just like everywhere else in this world, but you could at least try and put a smile on your face and not be so rude to customers..

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★ 1

They only filled my bowl barely a half of the way. They didn't put shrimp in my bowl yet they charged me for it. If I didn't say anything, they wouldn't of made my side caesar salad either. I'm definitely avoiding this chain and going to any other Noodles in Madison.

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★ 2

The only reason I gave this a 2 star is because the food that I was given was cooked well and tasted delicious. However, I ordered two meals online that were projected to be ready for pickup at 10:58.

The store opens at 10:30, but when I arrived at 10:55 it was still locked and they didn’t unlock the doors until after 11 because their opener never showed up.

Then it took another 20 min for our food to come out for which they asked me 2 min before it came out if chicken was ok because they were out of shrimp. It was never communicated they were out of shrimp before the noodles were even made.

Once I got it back to my office to eat at my desk while working because I didn’t have time to eat in the break room it was missing all of the vegetables. The meal consisted of literally just the (wrong) meat and noodles in the sauce and cheese on BOTH meals which were different orders.

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★ 5

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★ 1

Do NOT under ANY circumstances come to this location. They deserve to go out of business. No management. No customer service. Many walkouts without food. No help. No refunds. Absolutely unacceptable. Shut it down.

EDIT: the worker came back out in tears unsure if what to do. With no help, you can't keep up. Shame on the district manager and owners for allowing this to happen to your own employees. Your workers deserve better.

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★ 1

I love Noodles and Company - this is the worst experience I’ve ever had at their restaurant chain.

I went to Noodles and Company on East Wash (by the mall) on 8/14/22 at 12pm and was told that I needed to order online (there was only two staff members working). There wasn’t anyone ahead of me when I ordered. I ended up waiting an hour for my food and during this hour, several other customers started asking for a refund after waiting 30-40 minutes. The manager said she couldn’t process refunds on her end. So I decided to wait - when I got my food, it was wrong. I had ordered the “world flavors family meal” and instead of receiving a Cesar salad - I received a bowl with raw coleslaw mix in the bottom and lettuce / tomatoes on top. None of the dishes had meat (like they’re supposed to come with) and I didn’t get the Korean BBQ meatballs (that also comes with it) - I informed the employee who told me it would be another hour for those items. So I expressed my concern with the manager (after convincing the one other employee I was worth her time - he told me he would talk to me when she had time) and even suggested a small refund to cover the difference. She responded by screaming at me, saying that “from the beginning, I told you that there were only the 2 of us” and screamed at the other customers that she would be closing the store. She came back and slammed a piece of paper down on the counter, and threw a sharpie at me, instructing me to write my name down so she could give everyone a refund. I’m not confident that this will happen…

Will not be returning to this location. Management needs serious training - it was apparent that there was no plan to make the process as efficient as possible despite the lack of staff. She didn’t help the one crew member - she would hide in the back often. Customer service was awful.

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★ 3

I never understood that concept at first. Then I visited here once because my friend encouraged me to do so. I fell in love! This location was pretty good. I stopped going here mostly because there is an easier one to get to now. There menu now is changing so often and there food is not what it used to be. I would be hard pressed to return here.

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★ 1

I know times are tough. They were open for online orders only which were steaming in and the poor guy behind the counter was the only one there trying to fulfill them. I know he was doing his best and dont fault him, but why management thought it was ok to stay open under these circumstances is beyond reason. I know everyone is doing what they can to stay open, but there comes a time when it is to the detriment of everyone including your customers.

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★ 1

Ordered doordash, food came hot, but every single thing we ordered was wrong. Order Parmesan chicken in a dish, no chicken, not even the original shrimp that was supposed to come with it. The other pasta was supposed to be chicken and shrimp, they got steak. Cesar salad was not in the bag. Got an order of Asian noodles we didn’t order. Only got 3 tiny pieces of garlic cheese bread, pretty sure it’s supposed to be 6. None of our drinks were in the order.

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★ 1

Food took forever and staff was unorganized and rude when asked how long it would take.

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★ 4

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★ 1

Every time I order from this location one or more of the dishes in my order is wrong. First time I was missing the shrimp in two dishes and asked for no cheese on one and got cheese anyways. Reached out to the store and they gave me $3 and some change refunded. Decide to give it another try and this time my Mexican street corn salad is missing the chicken, avocado, and feta cheese.

It’s not about the money I just want the meal I order. Go to the Sun Prairie location instead.

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★ 1

Ordered pickup. It was done when I got there and just needed to br bagged but the lady at counter saw it and helped 20 other people before giving to me at my insistance. Tofu was burned, no avocado, which I paid extra for and it was cold.

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★ 1

I have never written a negative review about a restaurant, especially with how short staffed many places are lately. However, I ordered for pickup through the Noodles and Company app, received confirmation via email and via the app regarding my order, received notification when my order was ready and the cost of the order was already taken from my bank account. Upon entering, an employee yelled at me that they were closed. I tried to ask about what happened to my order, received no response from the employee other than being yelled at again that they’re closed for some reason and being basically pushed out of the building. I’m not even sure how to get my money back because nowhere on the app or the website does it explain how to file a complaint or request a refund. Seriously poor service, just wanted something quick even though their service usually isn’t great and now I’m out a chunk of money with no explanation, no food and no obvious option for a refund.

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★ 1

Filthy store. Horrible food. I haven't been in this noodles in 2 years. Will never go back. I'm still in shock.

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★ 5

Noodles and company is always consistent in how they make their food, across all their stores as far as i know so far. I would recommend going to them one day just to get their mac and cheese because its the best mac and cheese i've ever had

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★ 1

If I could rate it 0 stars I would. Service was awful.

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★ 4

As always a good experience. Only trouble was a long wait for food, but they were very busy. Pretty much par for the course these days.

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★ 1

There’s not a single worker here using gloves. I literally watched this man wrap up Rice Krispies with his hands 🤮. The other workers didn’t have gloves either when handling and boxing up food. I’m never coming back 🤢🤢🤢🤮. #donteatthericekrispies

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★ 1

TERRIBLE customer service. I am only giving this 1 star because there is no lower choice. We were at this store 2 days ago. It took almost 10 minutes for someone to take our order, even though 3 employees saw us standing there (all made some sort of eye contact). When they finally took our order it took 50 minutes for our food to be ready. That is NOT a typo. When the young man brought our food, there was barely an apology. We were not offered any sort of compensation either. Store was also dirty. Food on the floor, tables, etc. This used to be one of the better Noodles in Madison. I will not be going to this location.

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★ 1

The manager here at the East side Noodles was terrible. Couldn’t use my rewards, and get a discount. Took 15 min just to pay for my order. No apology or anything. And took over 30 min to get my food.

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★ 5

Shaela was so amazing! Excellent customer service and she went above and beyond helping me with my order. Would definitely recommend!

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★ 1

Dirty, slow, and understaffed.

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★ 1

So the manager at this location was telling me I ordered wrong online even though I showed her the order confirmation and it clearly states what I ordered and she gave me some horrible attitude about remaking my order.

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★ 1

Wow should have read the reviews before coming. Looked like kids working only with no management.

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★ 1

The floor hads food everywhere. Every table has food debris on it. The soda machine is out of a bunch of flavors. The bathroom is disgusting. No hand towels. Holy mother of god what is going on in this place? I'm not bad review guy or a picky person but this is just gross.

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★ 1

I tried coming around 9 and worker was straight up trying to get me not to order.

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★ 2

So, I don't make complaints EVER about restaurants, because I, myself, work at one, and I know what it's like to see the reviews. However, I came in for noodles this week, and I assume the woman who was the manager, was very rude to me. She snapped at me when I tried to ask for chicken instead of shrimp, and was sighing and rolling her eyes the whole time, as if she was inconvenienced by me being there. Then, the worker who handed me my food just dropped it on the table and left. When I ate my food, it tasted fine, but there were mushrooms, which don't come in the pasta I ordered. I picked them out fine, but honestly, I feel like they did it out of spite. Or at least that's what it felt like. Will not be coming back to this location, which is a shame, because I love noodles and company. :/

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★ 2

Unreliable catering. I ordered catering from this location for a film shoot the required 24 hours in advance. I called about 10 minutes after my scheduled delivery time to see what the status was because I hadn't heard from anyone. They were unaware of the order. I'm giving two stars because they eventually found it and did bring the food to us an hour and 15 minutes late. They forgot to bring plates so we had to run around our location finding those. All in all, it's not a great look or feeling when you're working with a large crew, client, agency... They did give us a few coupons for some free bowls but that doesn't exactly make up for the lost time in a jam-packed film production day. I called back later to talk to the manager about the incident and she basically just told me everything was my fault. Not very great customer service. Seems like comping the order would have been a small price to pay to fix a big mess up.

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★ 5

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★ 3

I ordered the chicken Monte more and it was a little dry there were more noodles than anything

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★ 5

Fast, Fresh and consistently good

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★ 1

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★ 1

This establishment made me cringe. Most locations don’t have rap music playing in the kitchen. Placed an order for carry out but they never got the order ready. Food was okay but honestly I stopped in to pick up the order and no one by the counter. I was the only one at the counter waiting to get my food that should have been ready. Apparently I must be invisible 😒. When they finally acknowledged us waiting for out pre order they still had to make it so ordering online won’t save you any time here. So, unclean floors and bad poor customer service.

Source: Google

★ 5

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★ 3

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★ 1

Waited over 30 minutes for COLD noodles. I understand being under staffed and long waits due to that. We were happy to wait. What wasn't okay is finally getting our food 30+ min later with stone cold noodles and super hot shrimp on top. Should have checked the noodles first. I recommend going elsewhere

Source: Google

★ 5

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★ 4

Good good, nice service! Lots of variety.

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★ 1

I'd rather give it zero stars if possible. I have been wanting chicken Alfredo, so I ordered the Alfredo MontAmore with Parmesan Crusted Chicken. It was my birthday so I "went for it". This was the worst thing I have ever eaten. My husband took 2 bites, looked me square in the eye and asked if this was what I ordered. I told him no. It is our fault because we ordered it to go. There was absolutely no sauce on the noodles, not even buttered noodles. It was completely dry spaghetti. HORRIBLE EXPERIENCE!

Source: Google

★ 1

Undercooked noodles, almost broke my girlfriends tooth and mind you my girlfriend is pregnant and eating undercooked noodles can cause the baby sickness never eating here again.

Source: Google

★ 1

We placed an order at 5:53pm and was told it would be ready to pick up at 6:07pm. My husband went to pick it up and it was not ready yet - no problem. He waited, and after 15 minutes and people coming and going, he asked at the counter. Was told they were working on it. Another 15 minutes pass and he asked again. They were still working on it. Meanwhile, there are orders behind the counter, sitting there, that no one bothered to check. When he asked about it, sure enough our order was sitting there. No apologies. No nothing. Got our food at 6:43pm - almost an hour later. Disappointing that customer service is what it is. We acknowledge they were busy, but we waited patiently. Please do better.

Source: Google

★ 1

Noodles is my favorite restaurant. I went on a Sunday afternoon. The one girl at the register was running around like a headless chicken, trying to keep up. Buttered noodles were cold and DRY, chicken was BURNT, and a ridiculously long wait for bad food. I paid $18+ for a dish I have ordered at other area locations and paid closer to $12 -- not sure what the difference was, or if it was rung up incorrectly? Just an all-round terrible experience. There were chips out of the wooden tables and the dining room was dirty. They need to remodel, get more staff, or just close this location instead of taking people's money on the assumption that this location runs as well as the others do. GO SOMEWHERE ELSE!

Source: Google

★ 3

Very satisfactory experience. Friendly staff & good food. Only complaint was that some tables were unclean and I was charged for a drink I did not order.

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★ 5

LoVe the food ...

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★ 4

Unfortunately there is no dine in. Food is always good. Service excellent.

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★ 4

Good food, friendly service and very clean restaurant.

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★ 4

Prompt and polite service. Good food.

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★ 1

Don't go. Try Mac n Cheese for real food and service!

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★ 2

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★ 3

Online ordering only; app doesn't always work well. Food was average. Staff was friendly!

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★ 5

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★ 1

I had to order online because they were “short staff” so they weren’t taking any orders at the register, but there was at least 6 people working behind the register. My app wasn’t working so I couldn’t get the food I wanted. Very inconvenient

Source: Google

★ 1

They won’t take orders at their own counter. You have to use the app. Worst experience ever.

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★ 5

Have to order online thru the app and was kinda cold inside, otherwise food was hot and tasty.

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★ 4

Food ok but ordering online stinks

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★ 5

The food is always fantastic, it's a little sad that you have to order buy your app before you can pick up any food. I understand though the labor shortage is real 🤷‍♀️

Source: Google

★ 4

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★ 1

Online only orders. 4 people standing around but can't take a walk in order. The service is a joke. A guy didn't have a phone and he was told they wouldn't serve him and he should just leave. This location just needs to go out of business so this type of service doesn't continue and fester in the area. Bad, bad, bad.

Source: Google

★ 5

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★ 1

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★ 1

We will never visit the East Towne location again. Staff made an error on our order serving zoodles instead of regular noodles. We were told that it was our fault and that we have to ask for regular noodles if we want them. The staff argued with us and were incredibly rude. I did not get the order replaced which would have been an easy resolution. I filled out their survey and corporate's response was basically gee, sorry we'll send you a free bowl....that never came either.

Source: Google

★ 1

The new “online only” ordering system made going here today a complete hassle and not worth my time. The service was fine from the crew members but it just took FOREVER to get the ordering to not even work. Then I ordered my food and it took like 20-25 minutes and there weren’t even that many people here. I don’t know that I’ll be coming back if this online only system stays in place. It usually is relatively fast service at noodles this was ridiculous.

Source: Google

★ 5

My order was meticulously made a second time after the first one didn't cut the mustard. Job well done!

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★ 5

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★ 4

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★ 1

The person that was bringing the orders over wouldn't call out anyone's names that were on their my food sat their for 20 minutes because I didn't know it was their and their was atleast 15 people waiting for their food before me

Source: Google

★ 2

The store has gotten dirtier and dirtier in the last few months and the staff seems to be more busy with gossip and goofing off than with cooking. The food we received was undercooked, the Mac and cheese was swimming in unstrained water. The outside of the food containers was smeared in sauce and errant food. The pot stickers weren’t seared at all and I’m not sure if we were given soy sauce or old dishwater. We left the food on the table and walked out without eating. I would have asked for a refund but the staff had a hard enough time taking the order properly so I had very little confidence in a refund going smoothly.
Do better.

Source: Google

★ 4

It's ok for a tight budget

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★ 1

Ordered to go. Couldn’t even eat half of it. So there it sits in file 13. I won’t eat here here again. But the gentleman that took my order was very professional. So there’s something positive for ya.

Source: Google

★ 5

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★ 5

By East Town mall they are working so hard and obviously short staffed. Hopefully everyone sees this and allows some grace during this pandemic.

Source: Google

★ 5

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★ 2

Food is great, but was not happy with the customer service tonight. Went inside to place a to go order, was told by Annie it would be a 25 min wait, ok. So I continue to stand at the register still waiting to place my order, was looked at by a couple other employees and no one took my order. After waiting for 10min they get a call in order an Annie proceeds to place that order at the register directly in front of me!! It took me to say loudly “are you serious” and then she took my order after that!

Source: Google

★ 5

Loved it. Great options for noodles and pasta of all kinds. Good portions. Could happily have had multiple different dishes.

Source: Google

★ 1

Bad service, not timely and I felt some racial microagressions from the employees.

Source: Google