★ 5

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★ 5

We had a great experience at this Qdoba today! The food was fresh and the portions were generous! A special shout out Heather, what a great employee! Super bubbly and friendly! Great personality! We were greeted when we walked in and we were asked how we liked our food while eating! Management definitely cares about customer satisfaction!
We don’t live in Fond Du Lac but the next time we are passing through we will definitely stop in! Thank you!!

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★ 1

Super rude cashier. After the lady put our food in the bag she tossed the bag on the counter. Unacceptable. Be ready for a poor experience.

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★ 3

Simple yet delicious and still your average qudoba

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★ 2

We love Qdoba but this branch I think forgets to season their grilled chicken. My bowl tastes so bland. My stomach is full but not my heart 🥲

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★ 1

dirty rude never go that place

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★ 5

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★ 2

The rice was hard, the guy making the bowl looked dirty, the bathroom was disgusting.

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★ 1

This place was very dirty and the staff were fighting and were super rude. Very inappropriate and disrespectful.

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★ 5

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★ 4

Great food and great staff, was slightly dirty as it was crazy busy.

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★ 5

Excellent people working Heather was excellent

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★ 5

Awesome staff

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★ 5

A vehicle drove into our house today. We can't cook anything, so we came to qdoba for a burrito bowl... except they were out of cilantro lime rice. The manager comped is our order!!!! We will continually revisit this establishment for life ❤️

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★ 1

Went here to eat, got food poisoning instead.

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★ 5

I've loved Qdoba for a long time and go there at least monthly for lunch with a friend. I had them cater my birthday party and the food was amazing and the gal who set up was stellar. No complaints and everyone was thrilled with the options since the y could do gluten free and vegetarian should they desire. THANK YOU Qdoba for making my birthday celebration stellar!

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★ 4

I’ve loved this location, I never have any issues with this location. Everyone is typically nice and our take out orders are usually ready within the time frame. The only thing is that I consistency order the lime vinaigrette on the side and not once have I gotten it. I think I’ve probably ordered it about 5 times now.

Source: Google

★ 5

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★ 1

Went in today. Had such a poor experience. The women who made our food gave attitude the entire time. We were supposed to get 3 items but we couldn't stand the attitude so much we gave up ordering after 2. Haven't experienced such hate for ones jobs in a while. (Ended up at taco bell). Really sad. Have never had someone roll there eyes at every request. Not even an elaborate request, it was literally answering her questions about what we wanted in our burritos.

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★ 1

Went in and got a bowl with extra black beans instead of meat since I'm vegetarian. Almost finished the bowl and noticed a chunk of meat in my food. They should have barriers in between ingredients so this kind of cross contamination cannot happen, or at the very least if you notice it happen swap it out for fresh ingredients. I understand that mistakes happen but this kind of negligence is unacceptable. I will not be eating here again. You go into a restaurant with a level of trust that they will make your food how you requested it.

Source: Google

★ 2

People working had no idea what was going on. Didn’t know what salsa was hot? They put more meat in my mini bowl than my boyfriend’s normal sized bowl. Also only gave us one bag of chips between our two bowls and an order of chips and queso? Not worth the $.

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★ 5

The new shrimp is amazing! I will be honest I was expecting more than 5 shrimp with my steak and shrimp bowl. They were busy, the food was hot and fresh!

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★ 1

The food is raw get steak and get better employees the floor is dirty and the tables never get wiped off and there’s always crushed up chips on the floor this qdoba need a to close asap and on my mamma there chuck of hair in my food again I will be calling the cops

Source: Google

★ 5

I don't often write reviews; when I do--it means something.

The:

Food:Delicious
Wait Time (12pm): 5 minutes
Cooks and staff: ❤️ stellar

I don't know your name, but the woman who holds everyone together...--You're a Rockstar. Well done, and thank you.

Fondy pioneer store.

Source: Google

★ 4

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★ 2

Too expensive for me
Didn't eat there

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★ 1

First experience getting food here in Fond du Lac and it’s not a good one. I get some of my sauces and dressings on the side for my salads and when my coworker picked up the order and brought it to work for everyone it was missing the 4 sauces/dressings I had for on the side. My salad consisted of chicken (minimal), lettuce (and not a lot at all), cheese, and basically a teaspoon of queso. It was incredibly bland. I don’t think I will ever order to go from here again because tickets that are stuck on the bowls are so easy to read. Shouldn’t have missed all of them.

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★ 2

I want to like this place. I really do. I’ve gotten a burrito to go about 5-6 times now from this place and maybe got 3 good ones max. The place is clean, and the people aren’t rude, but they also seem off, as if it’s their first day on the job every time I walk in. Today I might have gotten 2 ounces of pork on my burrito and with all the stuff I put on it, it was about as wide as a baseball. I’m very happy when I walk in and see they’re getting support from another store but when I see the normal crew I know I’m going to be let down. And on top of that the Dr Pepper has been out the last 2 times. Lock it in guys, no one’s gonna fire you for putting a healthy amount of pork on my burritos. Do better.

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★ 5

Long live the Queso Wizard! Service was exceptional- from everyone.

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★ 5

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★ 1

I eat Qdoba every day and this location is always a huge disappointment. Management and staff always hides in the back, even during rushes. The tables and floors are always dirty and you can see that they never dust. Half the time they have one employee behind the counter and 4 in the kitchen. Last time the rice was hard and I asked for a manager and he said he would grab him later if he sees him, really? Have never had a good experience here. Every other Qdoba is amazing 👏

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★ 5

The employees were super sweet, especially the woman working the register, and everything was finished in a timely fashion. I watched her solve a customer issue expertly, and overall it was just a great experience :)

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★ 1

They were rude and act like they didn’t want serve me as an African American I felt very disrespected and not welcomed I will Never eat or go there again

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★ 5

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★ 5

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★ 1

Have been here 3 times. Tonight being the last. The same blond guy has been working all 3 times. He does this exaggerated sigh and eye roll. Very forcefully and rudely asks every question before the tortilla is even done cooking. Repeating the question if you don't answer fast enough. And then he dosent even get the order right because he thinks he can memorize what your answers are before he is even at each station. And then he folds the burrito width wise creating a sloppy ball and then storms off into the back with his arms crossed leaving whoever is running register to deal with the mess. The first time this happened we had assumed he was having a bad day but this has happened to us every time he has taken our order and we have talked to other customers who have also had the same bad experience with this same guy. I don't know how he is still employed with such an awful attitude and service. If the customer service wasent bad enough he also can't seem to get anyone's orders right. I really can't understand how he is adding any value to your team. I love Qdoba but I just can't keep coming here if this is the service I am met with. We are very calm and polite customers I can't imagine why he would treat us like this or how he would treat new customers who may need time to look over the options. I'm really disappointed in qdobas choice to keep this person employed.

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★ 5

Always great, and the chips were son perfect today- warm, crispy, and salty! Thanks for a great meal!

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★ 5

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★ 5

As an Uber Eats driver, delivering from Qdoba has been nothing short of a life-changing experience! Every time I get an order from Qdoba, I know I’m in for a seamless, lightning-fast pickup. The staff works with the precision of a well-oiled machine, ensuring the food is ready and waiting the moment I walk through the door. No waiting, no delays – just grab and go!

This efficiency is a game-changer for my delivery times, and customers are thrilled to receive their piping hot, mouthwatering meals in record time. The quality of Qdoba's food is phenomenal, making it a crowd-pleaser every single time. If you’re an Uber Eats driver, Qdoba will revolutionize your delivery experience. Five stars doesn’t even begin to cover it – Qdoba is in a league of its own!

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★ 1

Waited over 5 mins to be served in a 100% empty store, was looked at and stared at by multiple employees. Finally some nice woman came out of the back to serve me. I believe she was the manager. Most food trays looked empty and old.

Next time I will just go to kwick trip. Better service and better food at this point.

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★ 1

This location has been a train wreck for at least two years now. Used to be the go to place for lunch and dinner…

Put an online order in tonight at 7:30 and it kept “getting delayed” out to two hours before I opted to cancel and go somewhere else.

If you want great, local Mexican food that’s 1000x better tasting and service that can deliver just choose any other place in town. This place should just close. At this point they’re just giving the Qdoba brand a bad look.

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★ 3

I definitely would recommend cleaning up the store more often, there was food all over the floor last time i went. other than that its a decent place

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★ 5

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★ 2

This location is an absolute list cause. Better off just shutting it down here. Food is either under cooked, or overcooked. I might as well chew on the sole of my shoe than get the steak. And the rice is clumpy and rock hard. Hire people that take pride in their work.. they do not hear! I can assure you that.

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★ 5

Lisa gets a 5 star review from me!

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★ 4

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★ 1

I really want to like this place. I usually love Qdoba but this one is terribly managed and I have yet to have a good experience here. Every time I come here I feel as though I’m interrupting or inconveniencing the employees. A few times they were standing there talking and made me wait until they were done. This last visit is what finally pushed me to leave a review. Not a single employee was wearing a hair covering (to include the manager), our food was made without gloves, and all of the food was off of the heat because they started the closing process an hour and a half early, spraying cleaner right next to open food containers. This place is in desperate need of an overhaul.

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★ 3

Food was good. But too much jalapenos for one bowl. Service was okay, some attitude from the staff.

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★ 1

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★ 4

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★ 2

Just came in to get a burrito. I wasn't greeted or anything by the staff they were extremely rude today. On top of the rudeness they had a very unsightly gentleman working the register who was rude as well literally shoved my food at me after I paid for it. I won't be coming back until the rudeness is taking care of.

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★ 1

Worst employees ever. Strings from their hoodie hangs into the food. They have no idea how to make their menu items. When it's ordered as a steak , green peppers and onions , it was very frustrating that I was being asked if I wanted them. More than once. They did tell me it would take 15 minutes to cook the peppers and onions.

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★ 3

Fast quick food, and its tasty. The rice is never quite right, though.

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★ 1

Online menu I was it look like I get steak burrito and drink of a total of 11.00 something, no that didn't include the drink. When I ask the guy of the price beside the counter on the meal it was going to be 11. something ,so I ordered. He rings me up and say like 14 and some change I said you said 11 he said that without the soda. I took soda off. I got home to eat and the steak wasn't even hot, or warm. I was disappointed on that it should have been hot and the price I feel is false advertising too.

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★ 1

IF you decide to eat at this qdoba your best option is ordering there to make sure they have what you want. They never have a full bar of food which brings me to my next point do NOT get takeout or delivery . Since they’re rarely stocked with ingredients, when you order food, half the stuff is missing and they don’t reach out to let you know. So you get home w/ what’s suppose to be chicken tacos with salsa,guac, fajita, cheese, corn turns out to be a chicken taco w/ cheese. Dry af . Lol It’s usually cold and they tried giving me the wrong drink cuz they were out of what I ordered. I always Give this place the benefit of the doubt cuz Ik how it can be, but it happens every time. The service is a little eh but I honestly Wouldn’t even care as long as the food was fire lol

Source: Google

★ 1

Every time I walk into QDOBA I ask for hard shell tocos. They always say sorry we don’t have any, I have been told by a manager that they will drop them if you just ask for it. That’s a total lie apparently, I don’t know if it’s because the workers there are too lazy to just drop them. I also noticed that everyone when I walked in was wearing pjs and were on their phones. I believe that when I walk into a fast food restaurant everyone should be in proper work attire. I understand that 6:30pm might to late for some people but don’t do the shift if you don’t want to work. I don’t think I will ever go back.

Source: Google

★ 1

Do not go to this place!! The most unprofessional location I have ever been in!!
Here is the truth about this location! It looks like a tornado hit the food area every time I go in. The rice might be cooked fully and the tiniest portion of everything you can get!! The employees are super unprofessional and yell at customers!! GO TO THE OSHKOSH LOCATION IF YOU DONT WANNA GET SICK OR A MINI BURRITO/BOWL!!

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★ 1

My wife arrived home with a sad excuse for an online order, so I called the store to ask about getting a refund because we got burritos the size of a small potato, with nothing in them. We were informed of no queso or guacamole, but our burritos were nothing but rice and beans, with ground beef for a replacement of steak.

The young girl who answered quickly passed the phone to the manager who answered and gave his name, **dy.
When I told him we didn’t get any ingredients in our burritos he was extremely rude and informed us, that we needed to come back with the food to get a refund. So we did.

When we got there, I noticed all the salsa & cheeses & sour cream were available, but not on any of our burritos.

The young lady’s now sitting at a table instead of behind the serving counter yelled for manager **dy when they realized my wife was back.

Manager **dy came from the back in a dirty Tshirt & jeans, nothing with any Qdoba branding in it, took my order & started heading back while saying I’d get a refund in a few days….I grabbed my food bag back and requested a receipt showing the refund.
He said he couldn’t refund it because it was done online, so I asked why he just told me on the phone he could refund me as long as I brought back the food.
He then reluctantly agreed to get me a refund receipt. When I asked for his name he told me Bob, which obviously was a lie.

There is a lack of character & professionalism shown by the staff.

This is not the first bad experience I’ve had at this location but it will be the last.

Qdoba in FDL used to be a great experience, but in the past year or so it’s become a dump. I will certainly Never visit this location again.

Source: Google

★ 4

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★ 1

Cancelled and refunded a lunch order for 3 people 15 minutes before delivery was expected. Order was placed 3 hours prior on an average Tuesday. No reason given other than they couldn't be bothered.

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★ 5

A+ all the way!

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★ 2

Restaurant was very dirty, lights broken, out of food items.

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★ 1

Got food poisoning from here Sunday the only meal I ate so I know it’s from this location . Spent all day puking my guts out and I’m still sick today

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★ 1

Food is always cold, the workers are rude and unhygienic. Terrible place.

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★ 5

This location is by far the best! When I first started coming, I really had no idea how it worked and the employee was so kind and patient and took the time to explain it all and help me. Ever since, everytime I have come in, they are kind, go over and above, and are truly the best! I came in today right when they were opening and didn't even realize the time. They were finishing setting up and instead of being frustrated with me, they jumped to help me and were so patient and ready to help, even tho had I come just 2 minutes later, it would have been easier on them. The food is always fresh and so good! I absolutely love the loaded soup!! The location is always clean and quiet. The employees are so wonderful.

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★ 5

Nicole, Mimi, Maddie, and Jaz were so funny and created such a positive atmosphere that had me laughing the entire time and i will absolutely come back just to see them!

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★ 1

Decided on getting Qdoba tonight for late dinner and when we got there we were told that they only had pulled pork and brisket left for their meat selection. It’s only 9:10pm and they’re open until 10pm! The food is never stellar here to begin with so to be out of all other meats 50 minutes before you close is unacceptable. Subpar food. Subpar attitude from the employees. Very disappointing.

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★ 1

Didn’t have any food an hour before close except for pulled pork and one of their white workers were cracked out of their mind pacing back and forth on their PERSONAL cell phone.

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★ 5

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★ 2

Don't eat Qdoba myself but stopped at the FDL restaurant to bring home for family. Dining area was dirty and chair in disarray, was glad did not need to sit down. I am not experienced at ordering here, got very little warmth from the server. While she waited on me a different employee put together online orders while a woman waited. In the back, a guy wore a hooded sweatshirt, with a hat on top of the hood, cooked peppers and onions. This guy did not appear clean and I am glad I did not need any of the food he touched. Every employee seemed to have dirty clothes on and the cooking area behind them looked dirty also. I think I got a free bag of chips, but no cheese. Next time husband will go in and order his own.

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★ 2

The food tastes fine, but they always forget to add everything to online orders, the website and app are both clunky and restrict what you're able to order when you can order those things instore. Definitely better to order instore.

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★ 1

Dirty restaurant, the young man was very rude while dishing up my bowl. He then rung me up and asked rudely if I needed anything else and I said I would like chips and rudely said “chips are included” told me my balance and walked away before my card was even in the reader. I got no receipt, my food wasn’t even put in a bag. My food was also cold and I ended up throwing it away. Will never go to there again!

Source: Google

★ 1

Came here for a quick stop while traveling. My normal qdoba takes at most 5 min and is super fast service but this was the opposite. Everyone but one person was moving super slow. One girl on her phone at checkout and over charged me for my side of guac which should be included. Spent 15 min waiting the whole time. It was rough and the worst qdoba i’ve been to

Source: Google

★ 5

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★ 1

Wednesday, September 20, 2023 8:30 p.m. We sat down to eat, and were the only customers in the dining area. Three of the employees, (two females, one male) were engaged in a raucous discussion, which filled the dining room. We then watched the male employee go behind the counter to prepare a quesadilla (?) for one of the girls. He put his unwashed, ungloved hand in the cheese, twice...... then used his finger to wipe the inside of a serving ladel. We were disgusted with the unsanitary practices.

Source: Google

★ 1

We love Qdoba. It is our go-to fast food. We stopped in on our way home from camping over labor day weekend.
We were very disappointed with the experience. The restaurant was dirty. Every table was dirty, garbage in men's bathroom was overflowing, rice was hard, chicken tasted really weird and looked old. We got one Jaritos drink and it was warm. Apparently, the cooler has been broken for awhile. Just overall not the great Qdoba experience we are used to. We will drive right by next time we come through. No thanks.

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★ 2

The food was good, but the bathroom was the filthiest bathroom I’ve been in a long time. I don’t think it was cleaned in years. Just disgusting.

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★ 1

All I'm going to say is crunchy rice. This happened twice now. You say you have a guarantee but what if your at work and cant go back . Then if you go back are they going to give an attitude? I read all the latest reviews and I'm thinking something needs to be done at this location in Fond du lac .Please fix this location because I really enjoy Qdoba.

Source: Google

★ 1

If you go in the evening don’t expect much.

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★ 1

I go occasionally, went tonight because I wanted a quick meal after work and I have a $5 credit. I always go during the day and the service is decent. Tonight I went and the girl greeted me irritated with "what's your order?" I work in customer service and she appeared alone and I understand that she was probably stressed. Told her my name and she made my order. Everything would've been fine if she:
1. Didn't throw my food in a bag and slam it on the counter and say "here you go."
2. Didn't cheat me out of what I paid for. Usually I get bowls and they give you a good amount for your buck. It felt like she gave me a little more than just a small bowl when I paid for a regular. Even after mixing it all up it looks very sad and the food was cold when I got it and when I got home.

Source: Google

★ 1

Walked in, we were the only customers in the place, every table dirty, 3 employees talking to each other. Nobody came to counter. Walked out without ordering.

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★ 1

Worst experience I have ever had at a Qdoba.
Fountain drink broke. Only have Dt Coke. And that was warm.
Food wasn't hot
It's 5pm
No fajita mix. Manager was outside when 5 of us were in line.

Just terrible.
Guessing this place won't last long

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★ 1

Dirty, homemade signs everywhere, poorly executed meal — don’t come to this location until they make big changes

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★ 5

Good food, not most perfect cashier talk manner. But each is person perceived differently.

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★ 3

Watched the lady (who was extremely slow, but perhaps new to give her some grace) actually pick her nose with her gloved hand while preparing my kid's casadilla. Dirty bathrooms, no toilet paper.

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★ 1

Honestly I’m more of a chipotle type of guy, but usually eat Qdoba when it’s a second option. I had never been to the one here and it was not good at all. All of the food seemed like it had been sitting out for quite awhile and the restaurant as a whole was dirty. The bathrooms had a lot of water on the ground and paper towels everywhere. I ended up not finishing my food all the way because it started to just feel gross.

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★ 1

Everything was dirty. The line of ingredients was a complete disaster. Seems like they hadn't cleaned it all shift. The portions given were much smaller than other locations and the rice was like mashed potato consistency. Won't be back to this location again.

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★ 1

My boyfriend and I got there at 9:50pm the door was open, we walked in and all the food was put away like not a thing left out at all just empty silver dish’s all over. Not containers with food in plastic wrap either, just empty and no food upfront at all. As if they started dish’s already. The two workers were looked at us weird and said nothing. So we asked if they were closed? They responded “yeah we’re closed” Disappointing, it says on google open til 10 pm. But to be that far into closing before it’s even scheduled to be closed like why? If you close at 10, from my experience also from working fast food.. you lock the door and start to close at the the time you close. As advertised, not who knows how early 15-20 minutes early, to be that far along in the cleaning up too like why. Should have food available until close at 10 pm.

Source: Google

★ 2

Got take out, was sub par to before. Fountain drinks just taste like seltzer water. Rice undercooked.

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★ 2

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★ 1

Came with 3 friend June 23th at 9pm, waited around 5min, no one else came for to get order.
S/He is washing dishes at kitchen, even I called them..
Owner of franchise can check with cameras...

Source: Google

★ 1

Ate a chicken burrito bowl here today (6/21/23) and almost immediately got stomach pains. Got home and had explosive diarrhea and vomiting. After getting this food out of my body, I feel 100%.

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★ 5

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★ 1

Unfriendly servers. They barely mumbled questions. Messy work area. Quesadilla with unmelted cheese. Chicken looked bad. Dry. Burnt. Every table in the place was dirty. Employees just standing around looking at their phones. Queso sauce seemed watered down.

We were there at 3 in the afternoon. No excuse for this.

Do not go to this Qdoba. Drive to Oshkosh

Source: Google

★ 1

This store needs some serious help. I stopped there last night and it was disgusting. The food prep area was atrocious, the dining room was even worse. The rice was over cooked and mushy. Proteins were in the wrong bin, steak was in the chicken, shrimp was in the steak etc. The employees were dressed as if they were going to bed, not work, all three were in sweatpants. Nothing showing they worked at qdoba, no hats (no hair nets for that matter), no name tags, no shirts with the logo etc. I have not witnessed this at any Qdoba I have ever been to. I appreciate Qdoba as a whole and would stop at any location to grab food, but never again will I go to the FdL location. Felt like I neede a shower and an anti-biotic walking out.

Source: Google

★ 5

New management, new crew. Turning over a new leaf! Recommended

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★ 1

Very dirty inside by food station, tables not cleaned. Bathroom was disgusting. Chips were stale. Meat was very fatty and cordy. Stop talking amongst yourselves and pay 100% attention to the customer. Very dissatisfied.. after spending 28.00 on lunch

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★ 1

Drove thru town on our way home, an hour away. Ordered chicken burritos. When we got home and ate, the chicken was so spicy, neither one of us could take a second bite. When calling the store, Cody took the call. After explaining the situation Cody was very unprofessional, talking condescendingly and even sighing/huffing. Not only did their food leave us with a bad taste, the attitude from Cody did too!! Thankfully we were just driving thru and won’t be returning to his restaurant ever again

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★ 1

Do not expect any help. From Hartford Wisconsin and stopped in on mother's day to pick something up to surprise my wife because Qdoba is her favorite. Got home couldn't even eat it because it was extremely too spicy. Tried calling but Cody was of no help and had attitude because he just couldn't understand why it was spicy. Told me if I wanted to I could drive back to get it redone. A hour and half round trip. No apology nothing. Worthless customer service and thankfully the store in west bend WI is very friendly

Source: Google

★ 2

First time ordering pickup. The burrito I ordered was half the size of normal. Definitely not impressed I'll just have to go in to get the full size.

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★ 1

This place used to be good. I stopped at 5pm and it was mostly empty. The floors are dirty and my food was mostly cold.

The order was created wrong and didn't seem to understand about asking for an item on the side.

No interactive customer service. Loud unpleasant music. Not an atmosphere that makes you want to stay and enjoy a meal.

Sadly it won't be a repeat the next time I'm in town. It used to be so good. I hope that it changes back to quality.

Source: Google

★ 1

Worse service and food we have ever had from a Qdoba. We will not be back to this location.

Source: Google

★ 1

Dear Chipotle,
Please move into Fond du Lac and shut this Qdoba down. Been eating here for several years and it never ceases to amaze me at how terrible the service is and how bad the food can be. I come to this Qdoba maybe once every few months and there is always a new set of staff. I will say there has been a hand full of rare occasions where the staff and food are actually good. This time during peak lunch hours where the line was to the door and they had a half a dozen online orders, there were only 4 people on staff. The one boy flipped fresh chips the entire time then just left after about 20 minutes of doing that. Lady #1 I am not quite sure what she was doing, maybe making one container of chicken and cleaning? Lady #2 was working the line, probably the only one in the restaurant actually trying to help customers. Unfortunately, I don’t think anyone trained her on how to make any of the food or roll a burrito. At one point I think she left for the back room to have a small mental breakdown. Lady #3 who I presume was the shift manager just sat at the register watching Lady #2 struggle. And when Lady #3 finally decided to help she never put gloves on because she was wearing her glittered fingernails. Glad she didn’t touch any of my food.

I got a hot and sweat chicken burrito. I ended up with more of the hot and sweat liquid than I did chicken, the beans were cold, they ran out of queso, and my burrito rolled so poorly that it was practically just a bowl with soggy tortilla. The worst of it all is that I watched the boy make fresh chips for 20 min while in line and the chips I got were stale as can be.

I’m not even going to comment about how disgusting the rest of the restaurant is.

Chipotle, I’m sorry for preferring Qdoba over you in the past. But you definitely need to open up a location here in Fond du Lac so we all can have good burritos again.

Source: Google

★ 5

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★ 1

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★ 4

It's your typical fast food Mexican. Food taste good, cashier was kind of rude but the guy making it was super energetic and made up for it.

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★ 5

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★ 3

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★ 5

Food was excellent. Ordered a small bowl and was given a generous amount of fresh shrimp. Great staff, tasty food.

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★ 2

I have been coming to this location since it opened! It used to be my favorite fast food! This time I was there for take out. My food was cold they were out of cilantro and the chips were quite stale the staff was not very friendly! We will not be coming back. I am very disappointed!! The owner needs to get this fixed! Very sad- this used to be a great
place to eat!

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★ 5

My last experience was great. They must have changed management or employees. I had no complaints.

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★ 3

The new employees are getting worse. The young lady hardly spoke to me when I ordered. I wanted the surf and turf. All I got was the turf. I though maybe they were grilling the shrimp to put on it but nope. I should've said something but I just wanted to leave. She almost forgot the queso but the check out guy got it for me. The food was good but why in the heck don't people greet you and talk to you? She just stared at me as if I was to tell her what to put on the bowl. It's your job to ask me! I know good help is hard to find and lately a lot of places are falling short of good help.

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★ 2

What's happening at Qdoba in Fond du Lac? Went the other week and service was terrible. Hadn't gone since a few months before that. It was all different staff. My boyfriend went tonight. This is what he got for me, 3 cheese nachos. I haven't eaten this yet, just moved aside to see if I could find more than the 2 little spots of cheese. Nope. And the beans are really cold. He also told me the service sucked. He said he had 2 dishes, they made 1 and then moved onto the next person. And then the cashier told him he needed to leave a tip. What?! Who demands tips?! This is the only dish i ever get from here, so I know how much cheese it should have.

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★ 5

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★ 1

Terrible experience, never again. Dirty as hell, food was nasty as hell, it’s definitely one of the things you regret eating. Food was just genuinely low quailty and tasted kinda dirty and old, staff was nice tho.

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★ 5

It's like the burrito and taco version of subway. The staff is friendly, helpful, and joke around with you to make you feel welcome. The food is made right in front of you and yes a little more expensive the Taco Bell but you get a crud ton of food for it. If you get 1 burrito you are only going to get through half or if you eat the whole thing you get full.

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★ 2

Never once have a been in this place without the food being low and the entire make table being horribly dirty. The last time I went in there was only two tables that were clean with the rest being filled with crumbs and garbage. The food is usually decent but recently has seemed old and dry. Customer service is hit or miss with most the employees not even greeting you and just asking what you want. Overall food is decent but the restaurant is lacking cleanliness.

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★ 2

It was a long wait one person working the other 2 people that where "WORKING" where on break . Then when you got are food it was the wrong order.

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★ 1

Went at 8:30 pm for dinner. Lights off, chairs up on the tables, worker sweeping the floor in the dark.
So much for posted hours...

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★ 1

Horrible food!! Chicken was burnt and bad customer service. Dining area and food area was not clean.

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★ 5

Very friendly staff. Great portion sizes. Clean restaurant.

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★ 4

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★ 1

I ordered online to pickup for lunch at work and when I picked it up. I ordered a nacho and was missing items from my meal. Veggies, pico, sour cream, and only a very small amount of guacamole. I basically ate a bowl of beans and nacho cheese. The chips were also very hard and stale.

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★ 5

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★ 5

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★ 3

The three stars is the rating for hospitality and service. Very generous portions and friendly staff. However. The food is 1 star or less. Undercooked rice. Still crunchy. Stale chewy chips. Ground beef was as plain as nursing home food. Probably will be the last time I eat at a Qdoba.

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★ 3

Good food. People behind the counter were awesome! Guacamole was a bit brown, maybe not the freshest, but tasted good. Tortilla chips were chewy, a bit stale. Though I was there late in the afternoon. Get there early. I bet it will be 👍.... the price is high. $30 for two.. I might try again....

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★ 5

Great employee 's 6 of us one hour before closing.. they handled us perfectly.

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★ 5

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★ 1

Not only is the service at this place single handedly the worse I’ve ever see in my whole life, This place needs to be inspected by food Inspection agencies. Was given Ice cold Chicken in my burrito bowl, Completely Ice cold.

Will never be going to Qdoba again. This is absolutely disgusting.

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★ 5

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★ 1

Ants on the food bar :/ gross try to keep it clean pls

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★ 1

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★ 4

The burrito was pretty good but the tortilla was a little too chewy for me.

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★ 4

Big portions and friendly service. Could use some better lighting, not their fault though because of just only having front facing windows.

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★ 5

Great food! Even better service! The ladies that work at the front are always filled with joy and kind. They are patient with my long order as I have five kiddos.

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★ 3

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★ 1

By far the worst experience I’ve had here. Ordered a burrito bowl and a burrito online for pickup. When we got there, tables where absolutely filthy, staff was super unorganized and my order was not even started, and it was 5 minutes after it was supposed to be ready. Finally once my order was done, they threw it off to the side counter and never told me it was done (I told them I was here to pick it up when I got there). When I opened the bag, the burrito was falling apart right out of the foil and missing a good chunk of things and the burrito bowl was missing about 60% of the things I asked for on it.

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★ 2

Qdoba’s version of a quesadilla lmaoooooo.

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★ 4

Noticeably cleaner recently. Food is good and service is friendly.

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★ 1

Walked in to order at 10:30 stood at counter for 5 minutes. Workers just stood in the back looking at me and ignoring me so i said screw it and walked out and took business elsewhere

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★ 1

I went to Qdoba and the service was alright the food was cold and not good I always go to the Qdoba but now I might not go back this visit was that bad and I love Qdoba kind of sad.

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★ 1

Let me start by saying that even 1 star is too much for this location. But if you like to be surprised when you get your food, maybe this is the place for you. Our order was for delivery and when we received it, the entire order was a disappointment. All 3 meals were chicken which is unfortunate since the chicken was inedible. It was cold and chewy. The salsa put on my bowl and served with our chips and salsa was the habanero salsa. But I ordered the salsa roja. I realize now that the order printer they have just prints it out as “hot salsa” which is fine unless you have multiple “hot salsas”. My kid ordered tacos but what they got was a pile of food in a container. The shells were laid flat on the bottom with all the ingredients piled on top. How is anyone supposed to make tacos out of that? I called and spoke to what I’m assuming was a shift manager or someone pretending to be a manager who proceeded to just say “ok” to everything I said. No apologies whatsoever. So clearly management does not care about the quality of food they serve. This was our final straw after many disasters here (involving hair and fingernails in the food) so we will not be returning. May the odds be in your favor if you wish to give this Qdoba a chance!

Source: Google

★ 1

Definitely will NOT go back. Rude, disorganized, unprepared, not clean… It took 25 minutes to get food, for two people… Messed up my order several times. Upon arriving, I signed up for the rewards club, after seeing the sign that offered free chips and queso. The associate got upset and was arguing with me, in front of a line of other customers who were also getting irritated about the wait. I was accused of trying to reuse a coupon. First of all, how embarrassing! I had JUST signed up for the rewards. After arguing with me, and making me come behind the counter to see that his screen showed the coupon was invalid, he said it was fine and he would let it slide (like he was being sooo nice). The chips and queso were a huge disappointment anyways!

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★ 5

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★ 2

Every table was dirty, floor hadn't been cleaned, utensils empty and the manager didn't seem to care. Chips were stale and they were out of rice, cilantro, and other items during peak dinner time. What seemed to be 2 managers stood right in the way of the register, chatting loudly in front of customers. The furniture/seating benches were so worn down, the paint was gone. I just did not feel comfortable or clean eating inside the restaurant. At least the food was good!

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★ 1

The fond du lac location is a fail... I drive an extra 31 minutes to the Oshkosh location where it's much better workers and clean.

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★ 5

The staff here are wonderful! Make the orders efficently and just the way you like it. Not sure what something is called?? Don't worry just stumble your words around and point and they are sure to get you what you want! +1 Star for ALYSSA

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★ 1

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★ 5

Excellent burrito and friendly server!

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★ 1

Waited in line for 20 Mims when 1 person worked just for a girl to walk in with a tub top on talk with the manager in the back for her to come out and say we are not taking in store orders anymore tonight. There customers service really has went down hill over the years. So happy I quit when I did. The works are as rude as there manager. I just now drive to Oshkosh when I want Qdoba's yes its 40 mins round trip but at least I get the food I want and they are nice

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★ 5

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★ 4

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★ 5

Place always is my go too when I'm gone gone 😂. Nice staff. I guess I'm a regular since they always know what I want lol

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★ 1

Hands down my worst experience at a Qdoba yet. I absolutely love Qdoba in general however this one definitely didn't live up to the rest. Very short staffed and long line but that seems to be expected these days. What isn't is when they make your Barreto and it breaks then they ask you if its ok that its broken. You politely ask if they could place it in another shell and when they do it just gets wrapped into a ball that didn't even touch sides and covered into the foil quick to hold it. Being there was a giant line I refrained from asking for a rewrap AGAIN! I get home thinking I can fix it but its not only wrapped wrong but busted again. That's the creation of the Barreto experience. On top of that the rice was horribly dry and chips stale. Overall just my worst experience and hopefully that's not a norm for this particular Qdoba.

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★ 1

Spicy queso is mostly water. It never even thickened up after it was cold. Gross

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★ 1

I ordered through Doordash. They were amazing, here within 5 min. The restaurant-1 the steak was like rubber, over loaded with peppers, and there was beef in the chicken tacos!!! Beef in the chicken tacos!!! I called and they could care less they told me to call doordash who took care of it +5 to doordash

Source: Google

★ 4

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★ 5

Ordered veggie burrito. Staff was courteous and quick. The place was clean.

Update: Stopped in again for veggie burritos on 4/1. No fooling: 6 workers behind the counter scrambling to fill orders. This place is working hard to overcome business obstacles. Way to go Q management and staff!

Source: Google

★ 5

My husband and I come here a lot but this was the first time in a long time where the food and portions were amazing and not skimped or poor quality. The girl and guy working there today deserve a raise they were phenomenal! Will keep coming back specially if they are working! I wish I would’ve gotten their names. Keep up the good work!

Source: Google

★ 3

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★ 3

While service is a bit slower, it's to be expected with short staff and a bunch of people ordering. The staff did a great job of handling everything.

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★ 5

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★ 5

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★ 1

Ordered 2 meals. One came cold, like it was in a fridge for a long time, and the other was missing lettuce, sour cream, and they only put a little bit of guacamole on it. Very disappointed.

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★ 5

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★ 5

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★ 2

Es una lastima que la gente que trabaja ahí no tengan el cuidado para tener las estaciones de comida presentables

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★ 1

Disabled online ordering.

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★ 2

Get 2*s for the girl working the line getting her butt handed to her while all others just stood around. Was around 630pm and the place was trashed, food containers were filthy with ingredients were all over the place and mix into other containers. All other employees were just standing around when they could at the very least tried to clean up some of the mess. Girl w blue streaks in her hair decided she was done for the night and decided that moment was the best time for her to grab some food for home while the poor girl is trying to keep up with the growing line behind me. Kid watching the grill w hair almost to his shoulders, the hat isn't going to keep your hair out of the food. His neck was covered in hickeys which added to the gross factor. Food was cold and rice was hard and WAY to much lime. We have given this place multiple chances but they always disappoint, honestly I live in fdl and if I want qudoba I will drive to the Oshkosh location because they always have the qudoba taste and quality that I expect.

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★ 1

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★ 5

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★ 5

Very good. Okay customer service other than the fact they like to not give people their full order. I had to remind him about giving chips then he only gave a 3/4 bag and there was 2 bowls that should have gotten them. But otherwise was great.

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★ 1

Went there for lunch today. That will be the last time. Used to look forward to a high protein, lower carb burrito bowl. After today, I'll find another alternative. Food wasn't very warm, nothing was stocked, a couple employees are nothing more than warm bodies. No work ethic, no initiative, no customer service skills. Look for this place to be closing...

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★ 5

Great Mexican food, I really love their quesadillas

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★ 3

I'd be more than happy to give it more stars because the food was very good, problem was trying to find a clean table in the restaurant to eat the food

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★ 1

If we could give it 0 stars we absolutely would. Tonight's experience was the worst we've ever at this restaurant and ranks probably number 3 as worst at any restaurant we've gone to. Sadly, we have gone here for years and the staffing alone tonight makes us not want to go back. With the exception of the 2 men on duty that were truly trying to do the right thing, the attitude and behavior towards each other and then US was atrocious. Having no manager on duty or anyone that wanted to take charge made it an absolute train wreck. If this is what FDL Qdoba has to offer, we will gladly take our business elsewhere.

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★ 5

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★ 4

I have always had a Great experience here but sadly most always they seem to be short staffed

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★ 1

Food was ok. The food line didn’t have as much food stocked and there were less options to choose from (I’m assuming due to shortages, but not certain). Being a vegetarian, this was disappointing to realize. We came in at about 4:45pm, I thought it would be more stocked to be ready for dinner. Food was lukewarm. Portions in the bowls and for chips were smaller than normal. Every time I come here the soda machine is always out of soda options. There were only 2 people upfront, manager and a worker. The worker didn’t have the best customer service. She seemed uninterested in explaining the different options of food. Soda cups didn’t have lids (shortage), but was nice to be only charged for a medium instead of a large cup. I was unaware of the “all good guarantee”. I think that should be advertised more. I don’t think I will come here again unless some changes are made.

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★ 5

Yummmmmy!

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★ 5

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★ 1

Went in on 11/20 at 9:22 PM… service was slow to begin with… considering it was busy, it wasn’t an issue… The very nice gentlemen with a beard was very kind and helpful… Lady at the counter made us feel very unwelcome and she was being very rude… poor customer on her end… In the end the guacamole was the only satisfying part of our experience

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★ 3

This place is hit or miss. I love the burrito bowls but not always a guarantee things are fresh. Went in 2hrs before close and asked for veggies due to it being empty and the employees looked at each other and then stated there wasn't anymore for the night! Felt like they didn't want to make any. Don't go within a few hours of closing cuz the meat gets dried out around the edges to the point I've had to take pieces back out of my mouth due to not being chewable. If you don't eat dinner early don't go cuz it seems like u get what u get after about 7pm I've noticed.

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★ 1

I have not even tried the food but the way that Dorothy the manager treated the employees was a discrace. I have managed many restraunts this was by far the worst experience I have ever seen with a manager. I feel bad for your employees I will not be back to a place who treats their employees this way.

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★ 1

I arrived an hour before closing and they had run out of some of the food items and were not replenishing any of them. Not impressed with the food that they had left.

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★ 1

The place was so disgusting I walked out. Rice and beans all over the food prep area, tables dirty and trash all over the floor behind the counter. The guy putting the food together was lifting the labels out of the beans dragging it all over the counter. I had eaten here before and it was always fine, but not tonight. Thankfully they ran out of white rice and he went to the back to get more. It gave me tha chance to walk out and I won't be back anytime soon. Wednesday night, no doubt, it would have failed any inspection and be shut down.

Source: Google

★ 1

What happened?

This place used to run like clockwork, never had to wait for a pickup and rarely had a messed up order.

This time I ordered ahead for a set time, about 45 min from the time I placed the order. I arrived, checked the shelf and my order isn’t ready; I notice my mini-bowl sitting on the counter. I wait, after about 5 minutes am asked what pickup I’m there for, tell them and it takes another 10 minutes to get my food. This never happened to me before!

The order looks right but the first bite was only a little warm, not even luke warm borderline cold, ok I’m done at that point with my food and it goes in the trash. The wife an I decided on another place for dinner.

Cold food and time isn’t the only reason thought, sitting and watching the three teenage boys fail at work is the true disappointment. Gloves were not worn at the appropriate time, food swaps were taking forever. They were more interested in socializing with themselves then giving a good customer experience. They need more training and a fire lit under their posterior or a pink slip and get someone who wants to work.

We will not be back anytime soon.

Source: Google

★ 1

This place was an absolute mess. The food was cold, but the staff was friendly. I fear that more than one person, the friend I went along with, got extremely sick at least from that day. Everything was out of order and the food was lukewarm at best. The drinks were extremely watered down as well.

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★ 3

Was very busy. They did good for having just hd a wrestling team in there.

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★ 1

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★ 1

This isn’t even about their food it’s the workers. My pregnant manager order food and it accidentally got delivered there. We went to go get it but they had already eaten it by the time we got there. There is no excuse to eat food you didn’t order that’s extremely messed up. My manager works twelve hours most days and she just wanted to eat. It was a big slap in the face when she got there and they were already eating $30+ Dollars worth of food she was waiting all day to eat.

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★ 1

There were two people staffed for the lunch rush. There was a line of 15 people and one person making food. This is a management issue.

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★ 4

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★ 1

Every table was dirty, the floors were disgusting, despite the place not being busy. The two girls working were arguing the whole time we were there. Very unfriendly, unwelcoming atmosphere. One of the employees was complaining to us about the other. Very unprofessional. The only reason it gets two stars instead of one is because the food was fine. We live 20 minutes from the location in Oshkosh. Next time we want some Qdoba, we'll go there.

Edit: changing to one star. My wife ordered nothing with guacamole, but there was some dried, stuck to the side and bottom of her bowl. She didn't want to finish it after that. Not our first bad experience here.

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★ 5

Excellent job of providing me a gluten free meal. Thanks for changing your gloves before preparing my chicken bowl.

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★ 2

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★ 1

Really like qdoba in general but after going to this location a couple times my experiences have not been great. They seem to often be out of multiple food options with no noticeable intent to restock them. Additionally the portions that are put into the entrees here are noticeably less than at other locations, and the burrito bowls I have ordered here were about half as full as other qdoba locations I have been to.

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★ 2

The service was good but overall the restaurant was dirty and was out of several items.

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★ 2

Decent food and priced ok but the slowest service of any place around. Be prepared to wait 10-20 minutes for your order regardless of how busy it is

Source: Google