★ 5

Food was amazing!!

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★ 5

This is location

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★ 5

Everyone was so kind and the food was amazing!

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★ 5

i love this store kat so nice

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★ 5

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★ 5

Catherine and her team at Glendale showed great service today! Kind, efficient, fast.. couldn’t ask for a better experience. Thank you so much! Will definitely be bringing your store return business

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★ 5

Always a great experience visiting this particular location. No bad experiences here !

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★ 5

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★ 1

Employees need to make sure take-out orders are accurate!! I ordered through Uber Eats. I ordered a custom brisket bowl, with chicken added and other toppings, only to be received a bowl with half portion of chicken, with no brisket meat, loads of vegetables, and they gave me black beans instead of pinto beans. Such a waste of time and money…

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★ 1

Unprofessional, way more stingy with the portions then chipotle and very rude employees

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★ 5

Love this store

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★ 5

Clean and friendly

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★ 1

Go to literally any other Qdoba because this one is just NOT worth it. Every time I’ve been here it’s been something. The first time, the staff would not let me put queso inside the quesadilla I was ordering, which I’ve been able to do at EVERY other location I’ve visited nationwide. A few months later (last week) I decided to give it another chance, and I put in an online order. I saw them making the entree, but they handed me the bag without the entree in it which I only realized after I had arrived at my next destination. Thankfully, Qdoba’s online support team resolved this quickly and gave me a free entree coupon. The final straw was today, when I put in an online order for pickup. I ordered a burrito, large salsa roja + chips, and a large queso + chips. I was handed my order when I asked for it, and I checked it before I left the store. Nothing seemed amiss so I left and continued to my destination. The entree was fine, my burrito was made exactly how it was ordered and tasted fine. However, upon opening the rest of the bag, I discovered only one SMALL bag of chips for the two large dips when I paid $10 total for two SEPARATE orders of chips and dip. The chips tasted and felt like cardboard. Secondly, the tag says roja salsa on it, but they gave me a container of roasted tomato salsa. Not the end of the world, but given that this is a location with repeat offenses, I have much less patience for it. Thirdly, when I opened the queso, it was grainy, off-color, and CLEARLY not mixed well (pictures attached.)

The fact that this keeps happening is beyond disappointing, especially given the fact that so many other people are on here expressing the same sentiment. All I have ever experienced at this Qdoba is a lack of care and attention from the employees. Order food from literally ANYWHERE ELSE at Bayshore because this Qdoba is NOT worth your time or your money.

Source: Google

★ 1

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★ 1

Unfortunately this Qdoba is not operating to even their own company standards. This location is just awful. The food had no flavor. The manager (the older woman wearing the yellow shirt) her entire demeanor was just off. Unkindly… they didn’t have any small lids for the small fountain drinks. They didn’t have any salt. They didn’t ask if I’d like my meal for there or to go- they just packed it up into a to go bag anyways. In the future I will avoid this location at all costs.

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★ 4

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★ 1

Just went to this location today and that was a appalled to see the state of this restaurant it was unhygienic the counters had old food on it to soda machine area look like it had not been cleaned in hours the booth and tables were ripped apart and the staff member walked right past the dirty fountain machines and proceeded to serve me food a in a dirty food station. That had food on top of the counters We stated an opinion as to how dirty food stations looked and the food worker proceeded to comment how we were mean mugging her... I considered not ordering but I figured I'd give them a chance My entree was wrapped poorly via tortilla and I requested an additional tortilla be wrapped and the attendant proceeded to yell at me and get very rude and nasty and state her opinion in a unprofessional manner.. I understand if a person doesn't like their job but don't take it on the customer and present food poor quality and taste

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★ 5

Very nice employees. The food was very good. The restaurant was clean but they had a couple of leaks from piping I think.

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★ 1

1st visiting the rice was hard… said I’d give the location another try cause I love qdoba. 2nd visit the young lady put my bowl together like she hated her life… instead of me causing a scene I thought let me leave a review and Ill never be back to this location.

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★ 1

Empoyees are soo bad they dnt know how to treat customers

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★ 1

This is the most disgusting bad service Qdoba I’ve ever been in

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★ 5

Great experience no complaints awesome customer service

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★ 5

Thank god there is a new manager

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★ 5

Clean friendly and on point!

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★ 5

This store has came a long way in the last few months cleaner people are nice and working together!

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★ 5

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★ 1

Received my mobil order with basically nothing on my bowl, but visibly saw the items i did not receive when I picked up my order

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★ 1

I just left this location. They need better staff. My chicken was undercooked and it looked very sloppy. The man making my burrito kept stopping to talk to the other customer and was moving very carelessly. I’m very annoyed because I just paid my money for this and I can’t even eat it. And the rice was hard, and the sauces tasted watered down. It’s literally a problem every time I come here. They need better staff!!!!

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★ 5

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★ 5

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★ 4

Good

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★ 5

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★ 5

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★ 1

I picked up an order on 04/26 at 8 pm. If I were the manager I’d be ashamed. The floor was covered with trash (serving area, kitchen, and the customer side). The counters were dirty too. Staff if not very friendly, looks unmotivated, mumble and seems desperate when asked to repeat. Plenty of things missing from the order.

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★ 4

My only complaint is easily solved, wrap the burritos tighter so my meat won’t cause my burrito to unravel.

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★ 5

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★ 4

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★ 5

Great energy, great atmosphere quick service I’m a door dash driver

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★ 5

The food was great. The service was great but the restaurant could be cleaner. I don't think they go around and clean the tables enough but other than that everything was really good. I would love to get delivery but they don't have the options I would get in the store. There is no option for 3 cheese nachos. Or an option for extra sides of nachos. I don't always have a car so that limits my options. But keep up the good service on the restaurant.

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★ 5

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★ 5

Great customer service!

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★ 5

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★ 5

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★ 1

They said online orders only there was only one worker in there

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★ 1

Walked in and immediately told they were only taking online orders……no customers in the restaurant and not openly advertised that this location was only taking online orders. Never been to a location where this has been done and not impressed with service

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★ 1

Walked in an got snapped at that they are only doing pickup orders. Went down the road to a different Qdoba. No sign or anything to say they weren't open on the inside.

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★ 5

Came in during a snow storm and they obviously short staffed. Two ladies at the counter very nice and helpful. Service was great!

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★ 5

Excellent service

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★ 1

Ordered a nacho for delivery, didn’t get chips explained how this was now the second time this has happened and got hung up on while i was still talking

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★ 5

There is no other Qdoba that I frequent at. The service is phenomenal. The food is delicious! Shoutout to Ms Netta she gave me all the info for catering. I’m excited for my work event.

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★ 5

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★ 5

The customer service here is above and beyond. The ladies working the afternoon I was here were so friendly and so helpful. I appreciate that!

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★ 5

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★ 2

Very disorganized. Line is 3x as long as it should be because employees are talking to friends by the register. Had multiple customers waiting for chips because the employee checking out wanted to wait to refill the chip bags for some odd rationale.

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★ 1

They're always taking online door dash orders only. Can never just walk in and enjoy the food. Such a bummer.

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★ 1

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★ 5

The food was amazing. But one of the servers was kind of rude, and sting with the food.

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★ 5

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★ 2

Probably the worst Qdoba I've actually been to in the last 3 years
Was overcharged for extra chicken even though I didn't get the extra chicken. They took them a good 5 minutes to realize that I was even going to be a customer that needed to be helped. When I walked in most of the staff was sitting down. Not doing anything, while standing waiting for them to realize I was a customer, I heard the crew talking to the manager as if the manager was below the crew. I'm not entirely sure but the manager did ask the crew member to do something and I'm not sure if the crew member was supposed to be off the clock but went to punch out, And ignore what the manager told them to do. I definitely won't be back to this location.
There are plenty of others that even though they skimp on the food. Their service well worth the drive.

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★ 5

Staff is friendly and the food is good and fast.

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★ 5

I’ve been to a lot of Qdoba’s when traveling and today, 11/30/24 was the best Qdoba I’ve had. Staff were excellent and it made all the difference.

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★ 1

Horrible!

You guys keep responding with apologies, get new staff! Give write ups. Managers should be notified immediately and they to should face a write up if they're not correcting the issue. The staff is a representation of management, who are sometimes doing things they shouldnt be doing. They don't won't to train or do anything, because 9xs out of 10 they don't want to bring attention to themselves. They can careless. No customers is free money. This place needs a change in staff period!

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★ 1

Came at 1045 am on Nov 13th 2024 and they told me they weren’t opening until 1115 am.😭Now I have to go into work without a lunch. Such an inconvenience!

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★ 2

Not prepared for the amount of business the restaurant is getting. Unprofessional

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★ 1

On the night of 10/31 there was a BOGO deal going on. I placed my order at 6:09pm and did a mobile order. Waited until 7:10pm for one bowl and a quesadilla. When I got home I opened my quesadilla and realized there was no chicken in the quesadilla 🤦🏽‍♀️ terrible service tonight there was one young lady who was still kind but the rest were attitudish, unhelpful, slow and rude. Mind you on the busiest night the QDOBA was packed from wall to to wall there was 4 workers.

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★ 5

Delicious, fresh ingredients

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★ 1

I visited this location this evening. This place has changed a lot. As soon as I walked in through the back door, I noticed there was a lot of trash on the floor. The tables were dirty and had dirty plates, Napkins, etc. There were not a lot of people waiting in line so there was enough time to clean. The staff was nice & the serving area looked clean at least. There were a lot of young people just sitting around, making a lot of noise, cursing and just behaving inappropriately. You could tell the staff members were uncomfortable but were afraid to say anything. One of the kids was behaving inappropriately walking around with his hand inside his pants. Not sure but he looked like he grabbing his privates. I don’t know but these kids gave me really bad vibes. They should have police or security guard presence. I sure didn’t feel safe at all. They noticed I wasn’t feeling comfortable with the way they were behaving so they got louder. I couldn’t wait to get out of there.

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★ 1

Very bad experience not clean at all

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★ 1

Terrible service and terrible management. Nothing like it used to be 5 years ago . Don’t come at dinner time they will lock the doors early

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★ 2

Ordered our food earlier in the day to pick up at 5:30pm. They don’t have it ready until almost 6pm! Absolutely ridiculous to order ahead and then sit and wait for over 30 minutes. And then we were handed the bag without all the items in it. Staff apologetic and kind, but man they got to get it together in there.

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★ 5

delicious😋 and staff were nice.

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★ 4

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★ 5

Excellent customer service!!

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★ 1

Upon walking into the restaurant there was a dirty towel and debris right in the entry way. When you get to where your order the food there were a slew of teenagers working. None of him had on hairnets but all had either hanging dreadlocks or extremely long hair. I figured since I was getting chips and queso I would be safe. I was wrong. The chips were stale and the Apocalypto Queso was just a bunch of gunk that was sloppily thrown together. The chips were stale and salty. The quality and standard of this Qdoba has gone to hell.

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★ 1

I come here after work almost every Friday and whenever im running a lil late they always lock the door early I run a restaurant and im sure the door should never be locked until the time the store closes if a customer comes in they should be serving them until 10:00 pm not locking the door at 9:45 and then leaving customers on hold until the store closes the staff is rude unprofessional and I will never come back here simply because of the staff they don’t care about anyone or anything the store isn’t even clean

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★ 1

This is the worst qdoba I’ve ever been to. And I love qdoba! It’s usually my favorite fast food. I live right down the street and I never go because of how terrible this location is. The portion sizes are so incredibly inconsistent.
I have ordered 3 quesadillas from here and each time I hoped it would get better. But this last one was so inedible and sloppy I had to toss it. Truly disappointing.

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★ 4

Delicious 😋

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★ 1

I don't like when they stop taking walk in orders during regular operating hours. I think Chipotle is still open though...

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★ 1

very rude staff. disappointed that this is my closest location but i will not be returning.

**editing because food was not delicious this time but this is the only time out of my past 4 visits i’ve left a review. when i got him my food had hair in it i’m sure from the worker who was the rudest because of the length and curl. i go to school upstairs from her so i will need to find a new lunch spot . they are going down hill the employees over the past 6 months have been just going down hill.

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★ 5

Little man!!!!
Shout out best bowl we ever had!

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★ 1

I came in yesterday on August 3rd and ordered a protein bowl. The lady with long braid and glasses was sarcastic and rude. I asked for a little more beans and she said we're going to charge you for more beans. That has never been told to me at any Qdoba. I said ok nevermind the beans. The Hispanic rice was nearly empty and she did not go get any fresh rice nor go ask to have it filled. She accused me of leaning on the glass hard and I wasn't. First of all I told her I'm over 30 years younger than you so please watch how you talk to elderly and moved on to the toppings employee. I won't go back in there anyway because of NUMBER 1 HER, NUMBER 2 She easnty wearing a hair net and spit was flying out of her mouth and I threw my food away outside in the trash can. She needs to do her job properly or not be on the service line and stop stereotyping people. The only reason I tipped is because of the other employees NOT HER!! I a boycotting your QDOBA as well because the rice and food at the start looked disgusting and the meat looked very dry. This was because of the unsanitary rude young lady with long braids and glasses.

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★ 1

Last trip they were only taking online orders never going back should have locked door. I went down the street to Chipotle where i will stay. I picks up dinner once a week after work

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★ 1

0 STARS - don’t go here - thought it might change after almost a year.

No matter when I go to this location, it’s always slow. There’s either a long line or they’re prepping the food and you have to stand there and wait for them to finish.

Go to a different location

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★ 5

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★ 5

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★ 1

HORRIBLE experience twice in a row. Ordered delivery and they DROWNED all of our orders is sour cream. Literally was like a soup and you couldn't even see what's under it. I'm not sure if this is what they do to everyone or if they think it's funny but it's just inedible at that point. Don't recommend, literally go anywhere else.

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★ 5

We recently visited Qdoba and had a wonderful experience. The manager, EL, was exceptionally helpful, and the staff was awesome. EL ensured that our visit was smooth and enjoyable, showcasing excellent customer service and attention to detail. The food was delicious, and the atmosphere was welcoming. Highly recommend!

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★ 1

Read the other reviews. I usually check before I order at locations I’m not familiar with. Can’t believe corporate hasn’t been involved yet.

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★ 5

The experience has been very beneficial and beautifully done and thank you.

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★ 5

Great and friendly staff..all African American Men

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★ 5

I went there with my mom this pasted Friday and everything was really , really great .
The woman Named "Erica " that was making me and mom's food . She did a very great job on making my food and mom's food and it was stuffed.
Took me 2 days to finish eating 😋😋
I differently will be going back to
QDOBA at Bayshore Mall ...

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★ 5

Von,lonell, and James all made my experience super cool. They were literally getting ready to close up and of course they were able to serve me what I wanted and still had an amazing attitude about it. I appreciate y'all cause the craving was real❤

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★ 1

Truly awful customer service. I have gone in to pick up orders a few times, and have waited over 20 minutes for someone to just reach back on the “to-go” shelf and grab my order.

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★ 1

Rude employees, seem like they hate their job/life.. won’t be back to this location

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★ 5

i love their bowls their delicious

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★ 5

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★ 5

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★ 5

Staff was fast and friendly the food tasted great

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★ 1

Twice I’ve been there and twice service was turned down to me. Why put a sign on your door stating you close 10 if you are going to start cleaning up everything at 930 that ridiculous.

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★ 1

Normally this my favorite place I use to come here all the time however I decided to stop by to grab some lunch with my husband… then we ate and I had to use the bathroom . The bathroom are very nasty tissue everywhere pee still inside the toilet they don’t even have the respect to flush the toilets after themselves the bathroom had smelled like they left the pee inside the toilet for days

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★ 5

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★ 1

If I could give this a 0 star I would. Ordered a Quesada, did not come with the Pico and Guacamole as requested. Food came very cold and Chips were stale. Probably will not ordered from here again.

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★ 1

If I could rate this establishment a zero, I would! This was the most horrible experience I have encountered at a qdoba, or restaurant in general for that matter. First, this place was absolutely disgusting and unsanitary. Every table, the floors, the counters, the bathrooms, even the visible food prep areas looked like they were never cleaned. Second, the food looked like it was reused over and over and must have been sitting there for who knows how long. We had a family member get extremely sick after eating here which validates my suspicion that the food was not good or safe to eat! We even saw the person who was on the grill sitting on their phone. Third, they were out of straws for drinks, Vinegarettes, etc. And lastly, as we walked in there were staff members smoking outside before handling our food as well as sitting around at the tables. They were unwelcoming and came off very careless. Customer service was very poor! I usually dont write reviews, but I am mortified by this establishment and as a person who works in the food industry, this place is completely unacceptable. I HIGHLY RECOMMEND NOT TO GO HERE!!

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★ 1

Never eat here, place was disgusting, food was cold and got extremely sick from eating it. I've never had a bad experience at any other qdoba location but this one. Super disappointed. They were also out of multiple things, including straws...how does a fast food restaurant run out of straws? Avoid this place if you're looking to eat somewhere in Whitefish Bay. Workers were yelling at each other for ingredients and the guy in the back that was suppose to be grilling fresh ingredients was just sitting on his phone. This qdoba sucks beyond belief.

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★ 1

Multiple times I have not received items. Usually it isn't a huge problem because I would be refunded my money and I could just make myself something else or buy something else. However, this time bags of chips were missing and I was told I wouldn't be refunded because I still got the salsa, even though the salsa is useless without the chips. So I was down $7 because they screwed up my order. On top of it, I was told that my burrito which looked to be about half the size of a regular burrito was only wrapped differently even though there is no way that if they had the right amount of ingredients would it have been that size. I'm not even exaggerating when I say that I can fit it in the palm of one of my hands. And yet again, there is nothing they can do.

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★ 5

The staff here is amazing!

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★ 3

Nasty attitudes and keep doors locked for nothing

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★ 1

If you can go to a different Qdoba then do it. This is THEE WORST Qdoba in the greater Milwaukee area. Customer service is terrible and they’re consistently out of product. I avoid this one like The Plague because I’ve had a bad experience *every* time I’ve been here. Not exaggerating.

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★ 1

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★ 3

It's what you expect for medium end fast food. Generally, their ingredients are decent, and the service is quick. I'm not sure I'd say that you get what you pay for, but the convenience is always a factor is these types of restaurants. The building was clean and the wait time short, so if you like this kind of thing, you'll enjoy it once in a while.

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★ 5

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★ 5

We had excellent service for our lunch stop. We love coming to this Qdoba because the staff are always friendly and the food is as good as it ought to be.

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★ 5

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★ 5

Always look forward to coming since it's the closest place where they have amazing burritos, bowls and quesadeas!

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★ 5

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★ 5

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★ 1

Never go to this store until they hire people who can provide the caliber of customer service needed. We ordered dinner online and when my husband attempted to pick up the order, the employee told my husband, "I ain't got no order for you old a--N-----". When I called to speak to a manager, whoever answered the phone stated she was the manager and refused to give me her name. I shared my order number and she became belligerent, stating "B----, you better get off my phone. I don't know who the f--- you think you talking to." She then hung up on me. By the time the food arrived home, it was cold and we were too astonished to eat. I sent a message on their online platform and am awaiting a response.

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★ 5

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★ 5

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★ 3

They need to work on their customer service skills. Everytime I come in here, they don't greet the customers and they always have attitudes. Get better smh.

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★ 4

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★ 3

The food was tasty but small portions they was stingy

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★ 1

SCAMMERS???

Food was fine, even if a little light on the meat. The real issue was service. First, a guy complained to us about coming in the back door even though it was unlocked with no sign. I had him repeat himself to understand him, but he talked so low I couldn't hear him over the music. Then the girl making the burrito had to be told repeatedly which ingredients to use and we had to remind them to give us the rest the meal - chips and cheese and the drink and side for the kids meal.

That was all fine really. But to top it off, they messed around with the pricing. Instead of charging for the brisket, they charged for chicken and then added a charge for extra meat. This increased our price by$2. But I'm guessing they're somehow pocketing the 3.35 charge with a refund later, especially after seeing someone else post a similar experience. Management ought to check this out!

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★ 1

This Qdoba needs to be removed, one of the worst locations ever. Nobody knows correct portion sizes, the food is always cold or stale and it’s not worth the money. Any burrito you get will fit in the palm of your hand.

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★ 2

Ordered online multiple times. Missed half of topping that we're on receipt.

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★ 1

I hope this message finds you well. I'm a long-time Qdoba customer, and I am reaching out with great disappointment over an incredibly negative experience I encountered at one of your establishments.

At 9:30 pm on November 29, 2023, I entered the Bayshore Mall Qdoba branch, seeking a meal for my family. Despite being considerate due to the late hour, my initial inquiry about the store's operating status was met with a blunt and rude "no" from one of your younger female employees. Choosing to be understanding, I left promptly.

To my surprise, the same employee gestured for me to return, indicating a possible correction. Upon re-entering, I was confronted with a chaotic scene – four young employees engaged in a heated argument over the phone with what I assume was a manager, neglecting any acknowledgment or assistance for me, the customer.

Regrettably, during this exchange, a racially insensitive term was used by one of the employees, which was both shocking and inappropriate. Subsequently, when someone finally attended to my order, the lack of basic courtesy continued. The employee appeared visibly annoyed, did not use gloves, and failed to greet me.

In a distressing turn of events, the employee coughed twice into the bowl designated for my order, leaving me appalled. Whether intentional or not, such behavior is entirely unacceptable, especially considering my intention to purchase three bowls for my family.

I strongly urge you to review the surveillance footage from [to witness the deplorable conduct of your staff. As a loyal Qdoba customer and a vegan, I chose your establishment specifically due to dietary restrictions, and this experience has left me questioning the integrity of your service.

In light of this ordeal, I kindly request compensation for the time and distress caused by the gross mistreatment from your employees. I believe that addressing and rectifying such issues is crucial to maintaining the reputation and loyalty of your brand.

Thank you for your immediate attention to this matter. I trust that you will investigate and take the necessary steps to ensure such incidents do not recur in the future.

Source: Google

★ 5

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★ 1

I always defend people in the food service industry because I know they get treated horribly a lot of the time but the employees at this location had me seriously reconsidering that stance. I've never had a more threatening dining experience than I did here. There's no reason for them to have attitudes so bad that I have to feel worried that I might be attacked. They didn't need to raise their voices at me the way they did. They were so loud that I genuinely couldn't process what was happening. I did nothing to incite this treatment. The people here need to be replaced. Either that or close the store.

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★ 1

The staff here are so lazy and rude. They close the store early more often than not and they'll yell at you for no reason. It's almost unbelievable how horribly they treat their customers. Go literally anywhere else.

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★ 4

Everything was delicious and everyone was friendly! 🥰✨

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★ 5

It's my go to for the burrito bowl and more......Came again yesterday for 2 more burrito bowls and once again it was great and the staff did an excellent job preparing it....it keeps getting better than I thought....great job guys.

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★ 1

My meal was not worth the money at this Qdoba. I was given an opened bag of cold and stale chips. They were from the shelf and it looked like they had been there for a long time. The food in my quesadilla was disproportionate (way too many peppers and barely any cheese). I opened the box, and my quesadilla was an absolute mess. It it was not put together at all and it was extremely difficult to eat (and enjoy). It was so soggy.... On top of that, the staff wasn't very friendly. Not satisfied at all.

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★ 1

I'm a customer who frequently goes to qdoba. I don't go to this location, but I had to because the location I frequent was temporarily closed. When I go to the door, a young man tells me they're closed. Mind you that it's 730pm and they don't close until 10 pm. I asked him why? He goes on to say that they have online orders to make and people in line, and we can't have anyone else coming in. I was furious. I came to this location thinking I would be able to get what I came for. I wasn't going to another location way on the other side of town because I shouldn't have to under these circumstances. Im really upset about this, and this needs to be addressed with the management team running this location.

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★ 1

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★ 5

Quick and friendly service. Much better than the Grafton location.

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★ 1

Do NOT go to this location. staff is extremely rude, and unprofessional. I mobile ordered 2 burrito bowls, waited an additional 20 mins after they were supposed to be done, got all the way home and realized that my bowl was missing several ingredients. This location needs to either hire BETTER staff, or CLOSE!

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★ 5

Lazy under paid workers I’d have an attitude also I don’t blame them lol

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★ 4

Nice experience

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★ 4

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★ 1

We ordered food today for our office- order was over $100, we did not recieve one of the burrito bowls. We called and they guy working was extremly rude telling us he "tripple checked the order and its not his probem" he told us to call back after 2pm- our food was delived at 12:30.
Absolute horrible customer service. and we are left with one person not being able to eat their lunch. We will not be ordering from here again.

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★ 5

We were welcomed with a greeting and the food was fresh and delicious. The clean environment made it all very enjoyable!

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★ 1

First time at Qdoba in 15 years, went tonight. It's an assembly line, but the person starting the order just stands there expecting you to tell her what you want started, no hello or indication you exist. She was fiddling with a tray so I assumed she was starting an online order. The people in the middle were fine. But the cashier ask what protein, I say chicken. Afterwards I see the receipt upcharge for extra protein, $3.45 more. Place is a racquet

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★ 5

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★ 5

Great service and great staff always this is my favorite Qdoba restaurant. Always come back.

Source: Google

★ 5

The staff was very friendly, patient and helpful.

Source: Google

★ 1

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★ 5

Messy countertops. Great food great service.

Source: Google

★ 3

Wanted Surf and Turf. They no longer have that😩

Source: Google

★ 5

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★ 5

Great food, thanks guys

Source: Google

★ 5

The food was delicious and the service was great. I'll be a returning customer.

Source: Google

★ 5

Always good

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★ 5

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★ 5

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★ 1

Please someone fire or retrain to have a BETTER attitude- the girl with the pink braids. Worst customer service. I will never be back.

Source: Google

★ 4

American style Mexican food.

Source: Google

★ 1

Wondering if this place isn't run by a staff on edibles with no business sense. This isn't fast casual hot food - this is slow casual cold food made, served and managed by people who could give zero ****. Not sure if this is a corporate or franchise store - either way it' needs some hands on management

Source: Google

★ 4

Source: Google

★ 2

I love Qdoba, but go to a different location. They have the slowest service out of any Qdoba ive ever been to. I've showed up there many times after 30 minutes and they hadn't even started my order. Also they are prone to forgetting things, like a side of guacamole. All around terrible service

Source: Google

★ 4

It was crowded and the short lady at the register had a slight attitude. But the food was pretty good

Source: Google

★ 4

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★ 5

My friend and I went here a couple days ago and we had a great experience! I’m mainly writing this review because the chip reader wasn’t working and I was getting really embarrassed as a long line behind me was forming but the employee at the register was so kind. He was extremely patient and assured me not to worry. I really appreciated his help and will definitely be going back soon!

Source: Google

★ 3

Just OK. They were out of a couple of ingredients I wanted. Also had to ask about fried burrito bowl. Service was friendly once we got it, but it was unusually busy - 20 minute wait at 8pm.

Source: Google

★ 1

I went in this Qdoba and it was filthy. As I entered the back the 2nd 3rd and 4th table was gross. Some of the sauces on the tables were missing tops. The floor behind the counter was very dirty. I rather eat out of a crack house! Do not eat there!!!

Source: Google

★ 1

Went inside to order and it was filthy! Tables dirty floors dirty. Just a place I wouldn’t walk in and want to eat at!! Nevertheless I left!

Source: Google

★ 5

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★ 4

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★ 1

Came here to pick up an uber eats and from the way they treated me, I could see why this location has a bad rating . Rude workers, dirty sticky floors amd overall super messy looming location. Now I know to never eat at this location.

Source: Google

★ 1

Source: Google

★ 1

Took around 25 min to get my food. Hire more workers or pay them more. This is ridiculous. Food was cold when I sat to eat it in the store.

Source: Google

★ 5

Source: Google

★ 3

This location is usually not bad, but the service was terrible, which threw me off with making choices for my food, I definitely got irritated yesterday(4/25/23) oh and the chips was either not salted or salted enough, bad day in the neighborhood 🤷🏾‍♀️

Source: Google

★ 1

Ordered a burrito from Doordarsh spent . And when it arrived it was someone else's order

Source: Google

★ 2

UPDATE 4-15-2023
The food standard continues to fluctuate, trending on the lower side. I avoid delivering, because it makes me use this location. Go to the Fox Point location instead if you can.

ORIGINAL POST
When ordering from this location I consistently have issues with food quality, the order (getting someone else’s order or missing items), and customer service. Received the wrong order today, called the location (no answer on the phone). The inside of the store is dirty and disorganized. I would recommend the Qdoba in Fox Point, much higher standards there and what you would expect from Qdoba.

Source: Google

★ 5

Source: Google

★ 1

Ordered two bowls and a burrito for delivery. When the food got here, the burrito was missing. When I tried to call, the phone rang forever. After 5 minutes of waiting for someone to answer, I gave up. This store usually has bad service, is overworked, and rarely gets an order right. It doesn't matter if you go in person, order ahead, or get delivery.

Source: Google

★ 4

Tad difficult to get in and out with the parking structure damage at Bayshore Mall. Good Food and service, they had the shop running well this trip.

Source: Google

★ 1

The dirtiest Quboba i have ever been in. Employers sitting in the dinning area. Floors full of dirt and table all dirty. This location needs to be closed.

Source: Google

★ 2

The one girl excuse me wasn't very friendly.. when you're serving food to people put a smile on your face..

Source: Google

★ 1

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★ 5

I love QDOBA Mexican food. But this time was an unso happy time. I was sick after eating my bowl. May have made the mistake of not keeping the temperature right or something that didn't get cleaned. Having to deal with the aftermath. Just having to deal with pupping all day I'll be okay.

Source: Google

★ 2

This location disappoints every time. Every time I’ve gotten a burrito they mess up the order which is ridiculous considering it’s an easy order (chile lime rice, adobo chicken, lettuce, salsa verde, and guacamole). Last time they didn’t put the guacamole or salsa in it and the time before that no lettuce. The customer service is also poor. Employees seem miserable. I recently worked in the food service industry for three years straight, I understand the issues of under staffing and poor wages, but that isn’t an excuse for messing up simple orders or being rude to customers who aren’t being rude or difficult in the first place.

Source: Google

★ 5

The food was lacking and portions small.

Source: Google

★ 1

This location is disgusting. I spent $13 for a cold burrito with beef and a soda. This restaurant is nasty. Behind the register near the food prep area there is garbage and debris. No one bothers to sweep it up. The tables are filthy with garbage, I ate in and had to use hand sanitizer with napkins to wipe off my table. The young man fixing orders had airbuds in. This restaurant is disgusting. The floors have not been swept or mopped. This is the second time in a month or so where my food is.cold. People can get sick. I’m never stopping again in this subpar and nasty restaurant.

Source: Google

★ 5

Qdoba in Bayshore Mall is a BEAUTIFUL place to go eat/take-out

Source: Google

★ 5

Clean atmosphere. Workers were ok, one girl had an attitude and the other worker didn't speak English but the manager (I think she was) stated she was off work but still assisted with carrying the food to my car for me.

Source: Google

★ 5

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★ 2

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★ 4

I don't know how busy they were the day we were there but none of the tables had been wiped and the floor was very dirty. The food was great and the workers were very kind. Loved the chips!

Source: Google

★ 1

I wish all locations can make the tortilla soup the same. I go to the Bayshore mall locations for pickup. I look for the bowl of soup and the worker already added it to the shell bowl. It wasn't a full bowl, just a spoonful. The other worker explained she didn't do it correctly and I was never given a bowl of soup. The service is constantly unprofessional. The food was cold. You don't get a nice amount of chips for the chips and queso. It's about a quarter of the bag and mostly broken chips. It's always the roll of the dice to get good service and food when I want QDOBA.

Source: Google

★ 1

Source: Google

★ 1

Bad service, dirty restaurant, nothing is stocked, plus I don't think my food has been ready on time once. This happens whether or not the place is busy. This is the only Qdoba in the area that is this consistently bad.

Source: Google

★ 1

Source: Google

★ 1

I visited this store four times. The first two times were adequate. The 3rd time I ordered online. I waited in the store for 40 minutes after the scheduled pick up time to get the 3 meals. I went to the counter 3 times to ask about my order. When the order was finally made, they wouldn't even take a dollar off for my 40 min wait. I got home and the order was missing the gauc, the cheese quesedilla was burnt, and the sides were missing for the quessidilla. I talked to the store manager the next day and he refunded the whole cost of the order. I called the regional office and they also apologized for the horrendous wait, rude staff, and unorganized meal preparation (don't continue to make walk up orders when you have a 40 min late order!!!). They sent me two free meal vouchers in the mail. I went to use the vouchers a couple months later and noticed the free meal vouchers had already expired. I asked the manager on before I ordered if she would take them. She didn't know so she called the store manager. Allegedly, the store manager said not to take them (not sure if she actually made the call because she went in back). Wow. I called store 15 minutes after I left and asked to leave a voicemail for the store manager. The manager on duty told me she didn't know how to do that and then hung up on me. I called back and let it ring for 10 minutes with no answer. The service at this store is terrible, terrible, terrible.

Source: Google

★ 1

Wish I could give no stars. Ordered food online and came to pick up my food and they told me they have no meat. Didn’t even call to let me know. The people working don’t even know how to give me a refund. Absolutely ridiculous.

Source: Google

★ 3

Burrito could have been a little bit bigger.

Source: Google

★ 1

Had an Uber eats order here when I arrived to the front door where Uber directed me, the main door which has their main logo on it, around 1 PM it was locked while it was 30° outside and I stood there freezing pulling in the door while people looked and did not do anything!! When I called the lady seemed to care less that the front door was locked stating another back door was there, which was not visible to me on the street, and potential customers coming in for the day we’re gonna have to stand out in 30° weather. Also lost out on an Uber Order which is $ for me due to negligence of not having doors open during open hours while the weather is harsh.

Source: Google

★ 5

The food was great. The service and staff were great also. I really enjoyed it ☺️

Source: Google

★ 2

Employees on their phones while customers are in line

Source: Google

★ 5

Source: Google