★ 5

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★ 1

Staff could not speak enough English to explain order. Spoke over us in Spanish to each other as we tried to order. Male employee came from back area set in the lobby smell like weed. Bad experience

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★ 2

Dry meat bomb

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★ 5

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★ 5

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★ 1

The first two times I came was perfect. The last 3 times I came my order was stolen. They remade it but it wasn't double meat. The manager said I could call to have my order kept in the back. I called and was placed on hold and then hung up on. I called back twice more and was hung up on as well. I will never go back to this location. Absolutely terrible.

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★ 5

Great service and great food! I only go to the Eastside Green Bay location. Their service and food is much better then the west side.

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★ 5

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★ 5

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★ 4

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★ 1

Chipotle for sure. from protein to quality of food. I tried them both within two week of each other before I made this review

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★ 5

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★ 5

Excellent service. Fast and friendly.

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★ 5

Great staff!

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★ 5

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★ 5

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★ 5

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★ 5

Fast paced good food.

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★ 5

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★ 1

Man I love the nachos, but quality consistency has been going way down. I used to come here 3 up to 4 or 5 times a week, but now every other time I go to this location they forget the meat, beans, or Pico, 2 MAIN ingredients that you put in first, are regularly forgotten.

I work, I don't have time to check my food at pickup then wait for them to remake it my food properly, especially when it's consistently messed up. I let it go because email support would help out, but now they want me to slush around my nachos every time I go there to see if it was made right, I don't need 2 free entrees, I need a correct order or my 1 entree refunded, heck it can even be a partial refund or % off next order, i don't have another 25-30 minutes to drive back, or 15 minutes to wait, that's the whole point of pickup!!!!!

Source: Google

★ 1

I am/was a long-time (15+ years), loyal customer of Qdoba. For years, the East Side of Green Bay Qdoba was simply unbeatable. They always had friendly service, heaping portions, a high quality of food, and impeccable order execution (never got anything wrong). Then, last year in 2024, I placed a pickup order for National Burrito Day. I placed the order in the morning to pick-up at 5:30pm after my work shift. Upon arriving at the scheduled time, I was disappointed to see that my order was not there, and that it would be at least an hour wait before I received my food. I didn't understand how placing an order 8 hours in advance could be over an hour late, National Burrito Day or not. At any rate, I for the first time, had a bad taste in my mouth for this Qdoba. I complained and was given 2 free Entres. Thanks! I appreciated the gesture and continued to frequent this establishment.

However, upon a recent visit to the Green Bay East Side restaurant, I was aghast to discover that they had doused my bowl with the hottest, habanero salsa when I had clearly asked for it on the side. This was unacceptable, as it made the food uneatable. I called the restaurant and received basically something unintelligible over the phone about bringing the order back. Screw that, I didn't have the time or energy to drive back. I decided to take my complaint to the top, and submit a complaint through the app. I NEVER received a response to this day, and this was well over 3 months ago.

As time when on, I continued to get Qdoba at the West Side of Green Bay store. They aren't great but mostly got things right. Well, just a few days ago, I was told that I had a free entre expiring in the app. I decided to use it and was near the East Side restaurant, so I placed my order there. When I got the order home, it was doused in habanero and verde salsa, again rendering it way too spicy to eat! I ask for these salsas on the side to dip chips in in a controlled manner. The order slip that the employees should have been able to read, clearly stated that these salsas were to be put in cups, on the side. I was furious that this same restaurant made this mistake again. I called them and tried to explain the issue, but the manager/owner did not comprehend English that well. He told me again to bring in the bowl and he will give me a new one. I drove 15 minutes back to the restaurant to get a replacement. Once there, it literally took me like 3 minutes to explain what the issue was, AGAIN! They didn't quite understand. Eventually, they handed me a bag of chips and the 2 salsas I wanted on the side. I couldn't believe what was happening! I had to reiterate that I wanted a new bowl made because they ruined the first one with the salsa on it. They FINALLY figured out the issue and then made me a new bowl. Defeated, I took the new bowl home and sat down to eat it. Upon eating the food, I realized that they left out the guac and meat entirely!! I just had to laugh at that point. They essentially chased me out of the store with a bowl full of cheap ingredients because they couldn't be bothered with the issue.

I feel bad honestly. I assume ownership at this location changed at some point and the quality and service went down with it. I will continue to avoid this Qdoba like the plague and would advise others to as well. I am actually hard-pressed to give any Qdoba my business after the way I have been treated there recently, especially after being a loyal customer of over 15 years.

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★ 5

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★ 5

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★ 5

Excelente lugar, la comida rica y muy buen trato

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★ 5

I like it ok but geez, my son goes there a couple times a week.

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★ 5

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★ 5

Portion sizes are amazing here

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★ 1

Order from here frequently both delivery and pickup. They repeatedly forget to include the juice in the kids meals and often forget the side of chips. We have called to complain and were told they double check all their orders. When I asked than how come chips and juice were missed today I was told well we try to double check the orders. Was also told they can’t refund as their app is a 3rd party and the only solution I was given was to drive there and pick up the items myself. This is getting very old, at this point we have probably paid for two or three kids meals just in missed beverages. When we pick up in person last week we double check the orders and shocker, no juice. Asked the employee for the juice and they were very rude and snippy. BE WARNED DOUBLE CHECK YOUR ORDERS.

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★ 5

This is great food if you’re in a hurry, taste very healthy

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★ 5

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★ 5

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★ 5

Excellent elegant para comer en familia. 100% recomendado

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★ 5

Great place, very clean and fresh food all the time!!!

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★ 5

Very good service and the restaurant was very clean. All the staff there were nice and friendly, and my order was done just as I wanted it. I'll be coming here more regularly!

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★ 5

Great place to go every time we visit family in the area. Friendly staff and good food.

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★ 2

Annoying to watch the workers sprinkle the tiniest amounts of each ingredient on a tortilla and charge you 13 dollars for it. You pay extra for a scoop of guacamole the size of a grape. Everything tastes decent which is why it’s bothersome it can’t be a lot cheaper

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★ 5

Delicious! The lady who made my taco salad (with out salad) last night was kind, polite and hard working. We even had a good laugh about the no salad ( I just really wanted the taco bowl with all the other ingredients but no lettuice- we laughed pretty hard as she made my food)

Restaurant AND restroom were clean, tidy, smelled fine, well lit parking lot, over all pleasant environment.

As someone who drives for a living, I know this place is my new little nook in green bay that I can relax and have a meal and decompress while eating inside. Usually I eat in my car. This Qdoba is an extension of my dining room table.
Great work staff! Ill be back in a few days!

Ps. My husband also chose to cater his company's lunch from thus location yesterday as well. Every one at his job enjoyed their food aswell

We both enjoy this qudoba over their competitor who is very near. Competitor who is very near has rice that is crunchy at times, plastic has been found in my food mutipule times, and never fails that there is avocado skin in the guacamole mix. (This last paragraph is the near by competitor- I will not return to the competitors location that is near by)

Qdoba for the win <3

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★ 5

Una gente que ama y respeta

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★ 5

Very good.. Good options to customize a bowl. I went simple today

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★ 1

They’ll deliver half your order and then hang up on tou when you ask for help. Dont go to this store. They hate customers.

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★ 4

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★ 5

Very exceptional place to eat. Ordered a burrito with steak, very delicious. Staff workers are very friendly and insistent on what you might want with your meal. Will be coming back again if I am back in town

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★ 4

Good service by staff.

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★ 5

Everyone was nice made my food fast love this place always has great food

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★ 5

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★ 4

Hope the street corn stays on the menu

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★ 5

I had a great service today. They were very nice and professional.

Go to choice for a quick burrito when at work

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★ 5

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★ 3

La comida está más o menos nada fuera del otro mundo lo feo que es que la revuelven todo en un mismo plato 🧍‍♂️

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★ 1

I placed a pickup order at 11:27 and received an e-mail that it would be ready at 11:37. I arrived at 11:50 and it was nowhere to be seen. They hadn’t even started it. Pretty inconvenient considering I planned my 30 min lunch break around this. Proceeded to wait another fifteen minutes before I was handed my food at 12:05 which is thirty minutes past the time I was told. I get that things are busy but I do believe it is unreasonable when people who went through the line got their food faster than I did when ordering ahead.

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★ 2

Tres dasher han pasado a recoger mi comida ya pagada y aún no está lista!! Se estimaba lo estuviera para las 6:20pm .. han llegado tres carros a recoger, los hacen esperar y al final se van porque no están listos? Falta 6 minutos para las 7pm

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★ 5

It's always good! Plus other than extra protein, they don't charge extra for the add on's.

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★ 5

Hicieron con eficacia el trabajo solicitado.

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★ 4

Front door is incredibly heavy and completely inaccessible to anyone who is physically disabled. Door dash is ready quickly.

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★ 4

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★ 2

Good food but disappointing when you order the lodes tortilla soup and get just a bowl of soup or queso and chips and you get a little bag of tortillas.

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★ 5

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★ 5

It's Qdoba, they serve fake Mexican fast food and it tastes good. Not much to say, you kind of know what you're getting before you even walk in.

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★ 5

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★ 5

Staff was friendly, decent menu selections (especially if you don't eat meat), and food was very good.

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★ 5

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★ 5

Nice place to get a delicious burrito.

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★ 5

I have ordered Qdoba Catering for a couple of times. The food is amazingly good and the price is just right! The staff at the Mason E. Green Bay are extremely friendly and are very helpful to help with what you need for your event, what ever size catering order may be. One thing I appreciated, they offered me the Disposable Chafing without asking and at no extra cost. I returned them and got a coupon for my next order. I will 100% recommend this place to Cater your event.

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★ 5

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★ 5

Excellent staff

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★ 5

I’ve been here about 5 times in the last month, they always have great service. Green Bay is honestly home of some of the best customer service from my experience. Go check out this Qdoba for lunch, overall a solid store.

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★ 5

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★ 5

Qdoba has changed it's menu and salsa and meat options. I was impressed with the professionalism of the staff and appreciated their opinions on the new options. My meal was made fast, fresh, and delicious.

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★ 5

The main issue tends to be they are always out of many ingredients that they should have ready to serve!

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★ 4

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★ 3

This place has gone downhill. Their chips are not as crispy or as plentiful. The place was dirty and there were no clean tables to sit at. Missing their old soda machine with its multiple choices of drinks!

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★ 5

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★ 4

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★ 5

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★ 5

i love it

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★ 3

Been there 3 times. The food is ok, but have not been able to find a clean table upon which to dine on any of the occasions.

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★ 5

Such a friendly staff and great music. Good atmosphere for lunch. Will be back.

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★ 1

Worst Qdoba ever
Meat was like rubber. $30 thrown in the trash.

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★ 5

The food was good and it was extremely clean not a single sprinkle of sauce or anything might be Maria's talent of keeping averting very clean..

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★ 5

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★ 5

Staff were very receptive and fun to talk with. I asked for an item of her choice, and she asked if I had any allergies or preferences and then got to it, not to mention it was a good bowl.

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★ 5

Great eats!

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★ 4

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★ 5

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★ 5

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★ 3

the food is okay but definitely don’t order pick up, they never have your stuff out on time. you’d be better off just going there and ordering

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★ 5

The employees at this location were so friendly! Great service👏

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★ 4

This place isn't bad if your looking for a burrito or taco. The food is good and the workers are very nice

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★ 1

Do not get the nachos if you're going to pick up. They get way too soggy and turn into nacho soup. Also expect to be served after ppl in line during busy times when you arrive to pick up your online order.

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★ 4

Good service good options of everything to top a burrito fast and prices are a little expensive

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★ 4

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★ 5

Great food

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★ 3

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★ 3

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★ 5

Good food

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★ 1

Stood in line several minutes. Nobody was helping in-store patrons, employees too busy filling on-line orders. Provide a service, or close the door!

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★ 5

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★ 2

I waited in line for almost 30 minutes. Only 4 people I'm front of me. Only 2 people working and in between each person they would do online orders. Then one of them had to spend at least 10 minutes cutting more product as we waited for 1 person to make our food and check us out. UNDERSTAFFED!!

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★ 1

All the food was cold. No fajita veggies.
Got a mini bowl and it was disgusting because it was cold, the bowl wasn't even hot on the outside. Staff working were very rude when I confronted them. One of the guys yelled "the food is hot, what are you talking about" and he checked the warming well underneath.

My spouse is the AGM of Wisconsin Rapids store. So, I know they are supposed to remake the food.

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★ 4

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★ 5

Always love the bowls... and brownies!

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★ 2

Really dirty inside, garbage everywhere, and the manager was rude. Wouldn’t let me take a lidded cup for water with my to go order. Water tasted bad and spilled all over my car. Jk lol but it very easily could have spilled.

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

This is my 2nd time visiting a location while traveling. The customer service is unmatched. My only quip this time is the cilantro shrimp were overcooked.

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★ 5

It was fresh off the grill!

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★ 4

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★ 4

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★ 5

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★ 5

This is a great qdoba. Foods great, the service is great, they always make orders really fast and the inside is nice and clean.

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★ 1

horrible service. very rude and inconsiderate for new comers.

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★ 4

First time I went the young man working didn't know how to make a chicken protein bowl. 2nd time I went they were out of fajita peppers. Everyone working there is friendly and hustling, things just get chaotic and I assume some people may be new. They'd get 5 stars if the parking lot was less chaotic but overall a solid location.

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★ 5

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★ 4

Chain of Mexican eats known for their large burritos. Variety of options that make your burrito or nacho bowl unique.
Rewards program available. On-line orders ready for pick up when you want them.

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★ 5

Loved this place. I used to prefer their competitor (name starts with C ). Now I prefer Qdoba.

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★ 4

In the last year they seem to have lost alot of flavor! & the bag of chips they gave me was stale! But it's still good for the most part.

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★ 5

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★ 4

Good

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★ 4

It's a Mexican version of subway! Cool. Kinda of pricey.

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★ 5

Atienden muy rápido y excelente la comida

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★ 2

6.26, 12:40P
Asked first young man behind counter to speak up, his voice was impossible to discern with the music, the roar of the exhaust. HE DID NOT EVEN TRY!!
Second young woman also was difficult to hear. When I asked her to speak up, she looked at me as if I had asked her to remove her shirt.
The cashier (who was also cooking) was the only person with a hearing voice.
If your people are too self-absorbed to not speak up when asked, then we won't return.

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★ 4

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★ 4

For the last year or so, the chips have been bad (stale) pretty much all the time. It's too bad because the chips used to ALWAYS be great here. I've been coming to this location regularly for several years.

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★ 5

Our son loves their steak burritos. He is a picky eater so that's a huge compliment.

Fast friendly service.

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★ 1

The meat was too fatty for my liking. Personal opinion only

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★ 3

I absolutely love qdoba and i’m a regular at this location. My food is always amazing, but the pricing is EXTREMELY inconsistent. I always get a bowl & a burrito. The burrito has meat, beans and rice only. No condiments.. Every other time I go there, I am charged either for an “Al a carte burrito”, or i’m charged for a double meat burrito which is like a $4.00 difference. The price is a roll of a dice every time. I don’t even know which price is correct.

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★ 5

This is so yummy!

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★ 4

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★ 5

Friendly staff good food

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★ 5

delicious

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★ 5

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★ 5

Great service

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★ 5

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★ 5

Like everywhere pricey

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

3 time visiting E. Mason location and bad attitude from order starter and check out. Burrito shell not steamed enough beans, not drained, stale chips. The only location I've ever visited that wasn't a great experience!

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★ 3

Just want that great... outta ingredients.... not so friendly staff... shame cuz I had wanted to eat there for awhile... always give a restaurant a 2nd chance... will update when I do.. just not in a hurry...

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★ 5

Always a favorite when we are in Green Bay!

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★ 5

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★ 1

This place has seriously gone down hill.

Lukewarm food. Soda tasted seriously off. Worse part, they keep the dining area at 60 degrees. Freezing cold. Terrible experience. Last time I'll go.

Also, $15 for nachos and a soda seems pretty steep. Avoid.

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★ 5

I come to this location quite a bit for take out as well as dine in. The food is always good. The service is also very good most all the time. I cannot think of any negative experiences.

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★ 5

EXCELLENT service...delicious food...nice place.❤❤❤❤

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★ 3

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★ 5

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★ 3

I love the food but walked in & said hi but the girl with colored hair didn't say anything. I work in retail & that's not how you should treat customers especially during the holidays. She did not look happy to be there & could care less about that job. Looks like kids run it. Not wearing gloves bringing out food that's not wrapped. There were no forks out for guests. Yikes.

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★ 5

Juju

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★ 2

I understand that places are short staffed and everyone is very stressed right now but the quality of this quesadilla is just trash! I have to eat it with a fork. It’s more ripped apart then cut into pieces, the cheese is not melted all the way leading to the inside spilling out into the container, and the employee was SUPER rude !! Very angry/irritated making for an awkward interaction. But it tastes great…

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★ 5

Probably the best burrito I've ever had.

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★ 5

Diverse customization options. My go-to is always a burrito; great size, price, and quality. But you always have more than one option for tortilla, beans, rice, meat, salsa, etc. So you can fit the meal to what ever you need for the day.

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★ 5

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★ 1

The night time manager is very rude I ordered food there a few weeks ago and they didn’t have any rice as a matter fact they barely had anything that I wanted to order but I didn’t want to drive all the way over to the other Qdoba on Oneida. Every time I go in there she’s always rude and snotty to me. She’s very argumentative and disrespectful even to the employees she treats them bad. I think her name is Shyanne. I’ve had times where she would hand me my money back and throw it on the counter. And if I’m ordering food she would just be very rude and have a rude attitude with me if I would ask for a little bit more meat she would have an attitude and say she would have to charge me more money when she would barely put any meat on my food anyways. This place is going downhill and her as a manager makes it even worse. Rude service and bad food.

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★ 5

Had a burrito the size of a small child. Could barely fit the tinfoil around it. Fast and friendly service.

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★ 5

Employees are always kind. I was unable to order through the app because they were short staffed. In addition, they were not taking orders online. It complicated things a little, but overall they are always doing their best under the current circumstances.

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★ 3

Usually I am a fan of getting a quick bite to eat here, however, on this particular day they had no vegetables and no guacamole. Was more than disappointed in that. Also, they had a fire inspector there during the middle of the lunch rush hour. I feel that the same was very poor planning.

Again, normally I am satisfied with the product, but on this particular occasion, it was a complete let down. Furthermore, there was only 1 person working the register and filling up chips and there was a line out the door.

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★ 5

morley is the best burrito wrapper 10/10

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★ 1

Worst Qdoba ever. Nobody answered the phone after waiting over an hour for a 15 minute pick up order. Terrible.

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★ 1

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★ 3

It was OK. They really slopped my food together. I know they need to be quick, I've worked in fast food, but I felt like it was really slopped together.

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★ 5

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★ 2

We waited an HOUR in line - with only 10 people in front of us. Staff had one speed...SLOW. No sense of urgency or desire to do the job well. And on a Friday night! Need a responsible adult and more staff behind that counter...lucky the food was good.

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★ 5

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★ 3

Food was good but customers are treated like an assembly line component

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★ 4

Clean and quick

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★ 5

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★ 5

Delicious and filling!

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★ 5

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★ 3

The food is barely warm.

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★ 5

My burrito was missing items, I called to see what could be done and Jamal did a great job of handling the issue. This was the first time of many experiences here that my order was messed up. Usually everything is perfect!

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★ 2

I would not recommend this location. Typically I love QDOBA, but I didn't have a great experience. Almost all the tables were dirty with crumbs and/or used napkins, and the food didn't taste as good as other locations I've been to.

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★ 5

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★ 3

Qdoba is one of our favorite restaurants. However, I ordered delivery today and did not get a tortilla on the side, and my son’s quesadilla did not have chicken in it. Was just a disappointing experience this time

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★ 5

Love this place

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★ 2

Not as good as others. People were not as friendly and portion sizes much smaller than normal (meaning other locations)

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★ 5

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★ 1

If you are going to fill orders for food delivery services, such as Door Dash; then at a minimum you need to properly fill the items ordered. When Diet Coke is an option for the bottled soda, and one is ordered; don't fill the order with Regular Coke. Received my order with the Tortilla Printer label clearly stating Btl CokeDt 20 oz....and yet I still was given a Regular Coke 🤦‍♀️ One time I can see the mistake, but this has happened numerous times as I have yet to receive the correct flavor of soda when ordering via Door Dash. Can't blame the delivery service as the orders have been filled by your staff at Qdoba.

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★ 3

Average chain Tex Mex restaurant. This location is clean and the staff is friendly. My rating is based solely on the food quality.

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★ 4

Good eats here. Like that you pick the ingredients you want.

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★ 5

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★ 4

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★ 5

They're good. They are very accommodating.

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★ 2

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★ 5

I can't say anything bad . B it's always fast it's always good and it is always a good price. love how you can choose. I say how much..

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★ 4

Luv Qdoba! This location is clean and the food is as expected. Paying $1 extra for a few more chips with a burrito bowl was new - as other locations don't charge for that.

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★ 5

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★ 5

Super staff

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★ 5

Delicious and super nice there.

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★ 1

Very unsatisfied, unclean restaurant, garbage overflowing to the point no more could be added..to say the least

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★ 5

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★ 5

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★ 4

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★ 5

Great food quick service usually fresh big servings.

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★ 5

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★ 5

Love it 💯❤️The Best Bowl chicken !😊

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