★ 2

Someone remind me to never go back to this location! SMH. I should have walked out when I saw a fly landing on some of the food bins. When I mentioned seeing the fly, the employee just stared at me, never even trying to waive it away from the food. I continued to order a steak bowl and received the smallest scoop of meat I’ve ever seen. I asked if I could get a little more and the employee said it would be an additional $3.95. Yeah, no thanks. Then I asked for fajita veggies and basically got a whole bell pepper. Geez… these ingredients and portion sizes are a bit crazy! I guess I will stick to my regular location that serves appropriately-sized ingredients.

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★ 3

Not friendly staff and the restaurant was a little dirty.

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★ 5

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★ 5

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★ 5

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★ 1

Bad customer service, not welcoming people, not clean, and the food is not worth the money.

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★ 2

When my girlfriend and I went to Qdoba for lunch there was no food left and they basically were giving us scraps when we didn’t get a full portion. If you see the food empty then do your job and fill it up. They got an older lady that doesn’t work as fast as she should for fast food lunch time. Very unimpressed with the service. And the lady working the register was helping the guy before me before I even started to pay. Like help me first I was there first. Very disliked. Get better management

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★ 5

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★ 4

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★ 5

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★ 5

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★ 1

Absolute worst customer service! when you go to a restaurant and you order the same thing all the time you are fully aware of the amount you are supposed to pay due to the language barrier, I was yelled at because I tried to explain that considering I’m aware when I’m being overcharged and not given the right amount of food or the right food for that matter I no longer wanted the order after realizing the mistake on their end, I still didn’t get an apology and they were extremely rude. I will never return to this location again. Do better plz and train your staff to respond with kindness I’m livid!!!! Poor communication no accountability I’m offended and confused how can you get upset with me over your own error!

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★ 5

they do not play here always amazing ty guys

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★ 1

The worst qdoba I have been too! I'm the only customer in the store and get ignored at the counter for about 2 min cuz they are all talking to eachother and not paying attention, then I order my burrito, double wrapped and double protein. There is barely and rice, or meat in the burrito and then they can't even wrap the burrito up correctly. I swear there is just as much sauce and toppings outside of the burrito as there are inside. And then am charged 20 dollars for this burrito that has barely anything in it. No wonder I was the only customer there! Will not be back and wouldn't recommend anyone else to go to the 108th street location!

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★ 5

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★ 5

I absolutely LOVE Qdoba Chicken bowls! EXTRA CHICKEN! cilantro and lime white rice, pinto beans, mild queso cheese sauce, grilled fajitas veggies, guacamole, Pico de gallo, lettuce, shredded cheese & sour cream! My mouth is watering as I type this! They make all burritos and bowls from an "assembly line" setup of all fresh meat and toppings (like subway), so if you're ordering at Qdoba it'd be pretty hard for them to mess up your order!
With every bowl, they also offer a small paper bag of fresh tortilla chips !

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★ 5

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★ 5

I came in here last night with my family and everything was over the top, I was a big fan of how the managers executed the shift , the two ladies need a raise on how hard they are working to please customers! this qdoba is better than any other qdoba in Milwaukee!!!

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★ 4

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★ 4

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★ 1

only gave us like half a portion of meat

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★ 5

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★ 1

This was my first time visiting a QDOBA, and unfortunately, the experience was disappointing. The customer service was poor, and the staff seemed uninterested and unmotivated, as if they didn’t want to be there. At one point, employees came out to sit with their family, while children ran around and screamed, making the atmosphere chaotic and unprofessional. The food was decent, but the overall environment was far from welcoming.

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★ 1

The carnitas were flavorless, and the topping were the same.

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★ 1

13 tortillas chips and with a bowl and a burrito that has maybe 100 more white rice than a frozen burrito from the local Walmart. Stop cutting corners.

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★ 1

I ordered delivery today from Qdoba at 2831 S 108th St, West Allis, WI 53227. I understand this might be done through third party apps as I used to work food service as well. I called To let them know my order never arrived even though it said completed. They let me know they didn’t know since it was a third party app. I was about to ask them which service when I was interrupted by the associate just repeating what she had said before. She asked what I wanted them to do, remake it or refund me. I asked them to remake it and she said, “it would have to be for another day since we’re really busy right now.”

I told her I had ordered it today and I understood it was busy but I would even come pick it up if they just remade it for me. She kept telling me it would have to be for a different day since it was burrito day and they were really busy. I reiterated that we would come pick it up and I didn’t understand why they couldn’t simply remake one burrito and one bowl. Never in my food service work (1 year at jimmy johns and 3 years at Olive Garden) have I ever heard someone respond or responded to a customer myself saying we were too busy and it would either be a refund or a different day. Even with promotions, we still offered to remake it ESPECIALLY if said customer was willing to drive out and pick it up rather than the original delivery option.

While this was happening, I heard someone, presumably another employee saying “you can’t keep being on the phone, tell her to stop bitching. We’re busy.”

Then she told me “I can’t keep going back and forth with you like this, either you give me your name for a refund or I’m just going to set this phone down. We are very busy.” I told her my name and she said she’d get my refund when they had time.

I did end up putting in another order of the same food as what we had, but this time losing out on that promo coupon. I wanted my food tonight and I figured they would make it if I put in another order. Overall, very unprofessional service even if they were stressed out. I also understand they make minimum wage and don’t get paid enough to deal with crabby people on the phone all day, but I have also been there, and feel as though I offered a fair compromise with going to pick it up instead.

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★ 5

Good Food employees are super nice here

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★ 5

Everytime I come here the service is always great!

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★ 1

Where did the Customer service go at this location it is the worst! The lady that checked us out was the rudest person I have ever meet!

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★ 1

The manager had a very bad attitude was not friendly at all. The one in the pink.

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★ 1

Found a long hair just as i was about halfway done with my bowl. Never eating from here again. NASTY

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★ 3

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★ 1

The lady with dyed red hair and long finger nails was very rude. And was sitting on her cell phone and ignoring customers. I very horrible excuse for a employee.

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★ 2

The lady that checked my father and I out was definitely rude and seemed to be in a rush. Was the one with the reddish hair and arm tattoos. Didn’t appreciate the feeling of getting rushed and the attitude was not needed. Everyone else was amazing and food was great!

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★ 1

When I walked in tonight in it was as if the staff was having a party for themselves. It was very loud in there. There was a husband and wife trying to eat their meal. Ii had to wait to order as a guy that working at the counter was trying to get the attention of the women who seemed to be having a party to come over to the counter. They grabbed their aprons to put them back on. One would think they should have washed their hands. It was now my turn to order I asked for a chicken bowl. She asked me which rice I said none. She then asked me what kind of beans I told her black beans. I was then asked by the guy if I wanted queso. I said yes he gave me the queso. By this time I’m trying to tell him I want habanero and he takes the pico and puts a spoon full of that on it. I kept repeating habanero to him. The short lady with the tattoos yanks the bowl out of his hand and throws it out. She then grabs another bowl and puts the black beans and chicken in the bowl then proceeds to but habanero on it. I then asked for the queso she puts her hand on the mild queso and I say yes that one. She looks at me and repeats at four times to mild or hot by the time she’s four questions in on the queso I said mild to her. The next person a kind of a younger girl I say to her lettuce sour cream guac and cheese. Needless to say I ended up a mostly sour cream and lettuce chicken bowl. It’s disgusting to even look at. So I threw it out and went to eat something else. I will NEVER cog back to this location even though it is close to my house. I’ll go to New Berlin as they are respectful and quiet there.

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★ 4

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★ 1

The female cook messed up my order multiple times and I started to get frustrated. She yelled at one of the employees and blamed her for getting my order wrong. Horrible female cook and will not be coming again!! That poor employee. Please fix your staff!!!

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★ 1

The staff are horrible!! The manager is always so rude. The lady with the arm tattoos! How do you treat paying customers so badly. The short lady employee with burgundy hair was upset that I told her to put beans in both bowls that I had and instead she put double beans in one bowl. She was upset that she had to throw it away and make it over. How is that my fault that she did not understand me. The manager was rude about it too. I’ll never be back! Needs new staff !

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★ 4

The food is good, I wish that there was a way to make/keep the burrito bowl hot rather than Luke warm.

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★ 1

The worst food I've ever had at a qdoba. Very disappointed with my order. I do not recommend going to this store.

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★ 4

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★ 4

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★ 2

Unfriendly staff. No one smiling. No one welcomed you when you walked in. I stood right at the counter ready to place my order three employees standing there and said nothing. The one employee who I am assuming was a manager because she had on a black collared shirt was far from friendly. Not even a smile. More than half the tables were dirty and there was no ice in the soda machine

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★ 5

Horrible service. Avoid this location. Go to the one on Layton. Small portions. Not worth the money anymore

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★ 1

TERRIBLE SERVICE!!! if you want to experience the worst and poorest service ever, then you should come here.
I have been here handful of times and every time gets worse.
They ALL look like they don’t want to work.
Food is good but the service is what’s always throwing me off.

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★ 5

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★ 1

Terrible location. They pride on bad service

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★ 1

Overall a good take out experience.

They tried to get my large order fulfilled quickly but it did take a while. We would have ordered online but slight oddball tweaks to the order can't be online (like half white and brown rice)

The staff were quick and friendly. My only gripe is I'm hard of hearing so it wasn't clear what the staff said when assembling my order. Can't take a star for that.

Restaurant is very clean. Nothing out of place there.

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Update as of November 2024

Store has gone downhill. Food was not very good and they couldn't upgrade certain parts of my order "because they didn't have a button for it"

The restaurant itself was fine but somewhat sad. There was a dirty drink holder by the beverages.

Ordering multiple items in person is very frustrating but necessary if you prefer your food a certain way. Online ordering doesn't allow for comments or special requests

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★ 1

I don't how any manager would allow this. I am a Door-Dasher so my order is called in WAY before I get here. I am now ten minutes past my "pick up" time. They have taken and finished everyone's order including people that walked in ten minutes after me and my simeple 2 item order still hasn't been started. The look of absolutely distain they give me and other Door-Dashers when we walk is noticable. I will be making another corporate call tomorrow....I just went back up to the counter. They have completed another 6 walk-ins and I asked about my order (which I am not being tipped on) and she literally rolled her eyes. Remember THIS IS THE MANAGER!!!.... Double edit...After 45 minutes (on a note busy Tuesday) not manager refused to give me her name. Door Dash had to pay me $12.76 for what should have been a $3.00 delivery. I am always kind and polite. Wonder what Door-Dash and Qdoba think about this horrible behavior? I will be asking them in the morning.

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★ 5

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★ 1

I should have known by the lack of cars in the parking lot, but I went in anyway. As many others have mentioned, lack of customer service, rude staff, rushed through, etc. I will not make the mistake of stopping at this store again. Saturday 1:00 pm

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★ 3

Ordered hardshell corn, got soft flour. While I'm ok with this, I'll be checking my pick-ups before I leave.

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★ 5

Food was delicious but was bummed that they didn't carry vegan meat anymore.

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★ 5

Excelente servicio!

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★ 1

I went in there with about 10–15 minutes until close with some friends and was looking at what to order and one of the female employees looks at us and gives us an attitude and says “are you guys going to order or not we are closing” with a snarky face so we just walked out and left

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★ 4

They cut back on the food selection, no more wheat burrito wrap as of January 2024. They raised their prices as well.

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★ 1

The West Allis QDOBA location has a very rude customer service staff. We have been going to this location for years and have noticed over the last year that the support staff are unwelcoming and rude (non-responsive) when preparing our food and especially when checking out/paying for our food. With the price of food these days and the competition, maybe the customer service staff at this location could treat the customers with more respect and with a helpful attitude without treating the customers like they are inconveniencing the workers to do their jobs.

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★ 5

Friendly staff and everything looked fresh, my bowel was great

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★ 5

If I could give more then 5 stars for the excellent service I would. I placed a online order then my teenager decided she now wanted Qdoba 🤣. The staff was so friendly! Super great. Crew you have wish I would of caught the names but it was on Friday the 13th at 515pm. I will continue coming

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★ 1

This location has went down hill, the lady that's been there for a while still has a bad additude not sure if she is a manager but her customer service is horrible, I was not greeted when I came in and I'm felt rushed when selecting my food items. I will not be back.

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★ 4

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★ 4

Good food, quick service, friendly staff

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★ 1

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★ 1

Whoever the snob is working there with the ponytail and yellow shirt needs to go..absolutely the most disrespectful staff ive ever seen will not return! Everyone do yourself a favor and take all the reviews serious find another location to go to itll be worth the drive not to deal with the rude trash i just had to deal with..

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★ 3

Employees have attitudes and don't give you enough food for what your paying for.

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★ 5

Very polite and fast

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★ 5

Always a pleasure. Consistent good quality and taste.

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★ 5

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★ 1

Skimp central. This qdoba gives you a very tiny portion compared to other locations. Highly disappointed recommend finding other options. Feeling Chipotle'd

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★ 3

Ordered delivery and received 2 cokes instead of 2 diets when even the receipt and tags they put on the cokes are listed as diet. Not mad about it but attention to detail is beneficial. They also forgot the pickled jalapeños showing listed as well.

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★ 1

terrible. never get the order correct and i'm always missing something. employees aren't friendly either

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★ 1

Today was my first time eating there and the food was good nothing to complain there. Just the customer service was terrible because the first women had a nasty look at everything I asked for on my burrito. And then then second women had a bad attitude which made me not even want the food anymore but I held my tongue so I didn’t wanna start any arguments. The second one was just plain rude and when I asked for a side of sour cream she didn’t even acknowledge it and just gave me the total so when I asked her if she heard me she cut me off and said “yep” with attitude. I will definitely not return to that one . I get we all have bad days but it’s unprofessional to take it out on customers let alone anyone who had nothing to do with it.

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★ 4

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★ 3

The staff wasn’t friendly whatsoever and when we asked for chips the employee didn’t even fill the bag halfway.

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★ 1

Burritos are supposed to have the ingredients on the INSIDE. I can't even keep working while eating this because I have to clean it up first!

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★ 3

Used to come here often until I recently ordered my usual burrito and I normally get double protein, which I pay extra for. After eating half of it I realized that there’s less meat in it than if I were to order it normally. Very disappointed I paid almost 5 dollars extra for a rice and lettuce burrito. Come here if you want to get skimmed.

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★ 5

Rice was under cooked. Food was only warm. Always had good meals here but hope it was only an off day.

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★ 1

The two girls working front of house were very rude and lacked customer service skills I would state their names but no name tags were visible but she was Hispanic with piercings she had a very ugly attitude and this isn't my time coming and she had a poor attitude. I know that some days can be hard but be more respectful to the people you are serving

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★ 5

The bowls are amazing. Super fresh and good portions. The Mexican corn is great!

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★ 5

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★ 4

Just stopped to pick up coworkers order

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★ 5

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★ 5

great food, staff are good as well.

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★ 1

I have come to this establishment many times and without fail, the employees are always talking smack about customers in front of other customers. They use very unprofessional language (cussing) to talk about customers. I went there yesterday and the woman adding the toppings to my bowl completely skimped out on my guacamole, which is crazy as i am paying extra for it. i was overcharged for my meal. i had asked to complete my meal with a drink and small chips and queso and the cashier charged me for a large queso and didn’t want to give me my drink. The employees are always super unwelcoming. i have never once been greeted upon entering. probably the last time i will ever set foot in this restaurant.

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★ 4

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★ 1

Service here was horrible but let me go into detail for you all. When I first walked in they looked at me and my family an interracial family and was talking about us. I may be black but I understand Spanish completely. Even with that aside every qdoba I go to if I say full portion the spoon is full not over filling but full with them that gave me and my family half scoops and charged us full portion. On top of that when the second women close to the register asked what meat was on it I told her steak and chicken. She rolled her eyes at me like I was lying just for her coworker to tell her it's steak and chicken. But when a Mexican customer asked for full portion they put 2 scoops of meat in theirs and made sure it was packed. So short story short if you aren't of their ethnicity don't go here you won't get good service at all.

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★ 1

A quien pueda interesar: Ayer fui al restaurante con mi hija específicamente a este restaurante aproximadamente a las 12:40pm y te aseguro que no vuelvo…. La muchacha que esta haciendo la orden principal que es la persona que te recibe la que te pregunta que vas a querer es una arrogante…. Se supone que ella sepa trabajar para servicio al cliente porque es su trabajo…. Yo he trabajado con servicio al cliente y jamas le he hablado a nadie de esa manera y tampoco con la actitud que ella tenia… Ella me está preguntando que quiero le pedi un momento pues estoy viendo el menú las carnes que quiero no habia nadie detras de mi por tanto pues podia hacerlo sin prisa porque soy yo la que voy a consumirlo…. Tampoco es un Macdonals donde puedo comprar un cheese burger por $3 dólares estoy comprando una comida completa por el precio de $30 dólares para mi hija y para mi… porque se pone de mal humor si quiero preguntar cuales son las carnes disponibles… me tiró el arroz de mala gana en el plato y lo demas… yo pedi camarones porque no me dijo que eran las carnes que habian y yo a lo loco no como comida…. Me gustaria que vieran por las cámaras con la arrogancia que ella atiende a las personas…. Como es posible que atiendas al consumidor de esa forma y tirandole la comida que se va a comer que esta pagando que ella no sabe el sacrificio que uno ha hecho para tener $30 dolares y poder comer y me atiende de esa manera… me dio mucho coraje y sabes porque no deje la comida alli en el counter…. Porque la segunda muchacha que me atendió se dio cuenta de la actitud de la que me sirvió y me trato hablandome muy suave y con cara de pena y por ella fue que decidí pagar la comida y sentarme… si van a ver las camaras pague con dinero fue un billete de $20 y dos de $5 y el cambio fue unos centavos asi que los deje en el potecito que tienen de propina. Si ella no le gusta trabajar de servicio al cliente pues que busque otro trabajo eso es lo mas que hay en Milwaukee trabajos pero que no atienda a las personas con esa arrogancia pues nunca se sabe la tristeza que lleva un ser humano en su corazon una perdida de un familiar y ella en ves de darle una sonrisa a las personas que entran alli porque una sonrisa le cambia el dia a cualquiera persona, ella lo que hace es mirarla mal y ser arrogante y poner de mal humor al consumidor o mas triste de lo que esta… como me sucedió a mi… Debería estar en la parte de atras cociando y limpiando…

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★ 4

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★ 5

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★ 5

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★ 4

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★ 2

My parents and I went to this location and I was appalled at the attitude one of the workers gave my mom. My mother is deaf in her left ear, making it hard for her to understand what people are saying in loud areas. The worker asked what my mother wanted and when my mom didn't hear her and asked her to repeat herself, the worker rolled her eyes and gave her coworker an annoyed face. My mother started to tell her off but I deescalated the situation so we could just get our food. As we were leaving I told this worker that my mom is hard of hearing and that I didn't appreciate her attitude towards my mother. She then laughed in my face as I was leaving. I am disappointed that even though I tried to be nice about it at first she still didn't take me or my mother seriously.

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★ 1

Food was prepared very sloopy, cashier attitude was horrible (I feel like I was racially profiled), & my chicken was cold & old! Employees in the back kitchen eating over prepared food. The store opened @ 10:30am. I was there around 10:40. There is no reason why my chicken was cold 😐

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★ 4

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★ 5

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★ 5

Never gone to this location before but I got the best bowl I've ever got from Qdoba. Everything was fresh & it was filled. I usually feel like I don't get my money's worth but this location SNAPPED. Thank you for a Great experience!

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★ 1

I am sad to write this because I usually have great food and service at this location. I ordered 2 chicken quesadillas and while watching them being prepared, I noticed the "cook" being VERY skimpy with the ingredients. Unfortunately, when I got home I was correct. I did not go to Qdoba and pay Qdoba Prices to receive taco bell quality food. I have gotten more meat and cheese from taco bell quesadillas than I did from the ones I got today at this Qdoba.Having a piece of quesadilla that is literally half empty (no meat or cheese, just empty tortilla) is ridiculous. Was he skimping on ingredients because he was taking home the leftovers at the end of the night? Whatever the reason, if I go to this location again and he is preparing food, I am leaving. Maybe he should go work at taco bell if he is not up to Qdoba standards. Very disappointed with this visit, I feel like I got ripped off. It may take me a while to go back to this location, which I actually go to regularly.

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★ 2

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★ 2

Server spoke little English so often didn't understand me. Tacos not supported so all over the bowl. Refrigerator with soda didn't work so soda was warm and they didn't tell me ahead of time. Girl who checked me out was on the phone for 10 minutes while I waited, andthenwasnotverypleasant. Poorly staffed and not that clean.

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★ 2

I would go out of my way to never come to this location again. The cashier never smiles, actually yelled at me because I asked a question and was never acknowledged, so I asked again and she very rudely said “I heard you the first time”. Time and time again I have experienced this.

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★ 4

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★ 1

Online Ordering still Unavailable through the Qdoba App.

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★ 1

Wow. Not often I think to myself "that was the worst service I ever had"... But I just left this West Allis location and literally said it out loud. We stopped by for two easy burritos and chips and 12:10p on 12/31 and we're greeted by the three most unenthusiastic, unaccommodating women I have met in a long time. I asked about the new hot and sweet chicken, zero help. No one smiled. They all three looked as If I was an inconvenience. Suggestion to employees: If you want to keep your job for $17/hr as advertised then I'd suggest trying a little harder to be customer Service oriented or find some place where you don't need to talk to people.
Food was fine, consistent with quality I expect from Qdoba.
So disappointed in service that I won't ever return to this location.

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★ 1

Pedi una orden por equivocacion llame para cambiar la orden en menos d 5 minutos de que hice la orden y no quisieron cancelarla solo queria cambiar la orden por otra antes d poder hablar con alguien la primera vez que llame me colgaron luego lo hicieron por 3 p 4 veces luego llame de otro cel y lo cojieron

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★ 5

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★ 5

Delicious food great price.

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★ 1

The workers are incredibly rude but the food was great.

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★ 2

I did an order for pickup. My bowl I ordered was missing some toppings and had little chicken in it. I called and the manager asked me to bring the bowl back and they would make me a new one. When I got there I was not greeted very kindly. I got attitude and eye rolls. They wanted to know what was missing so I told them and then accused me of eating the bowl and brining it back. I told them I had 2 bites of it and was so disappointed and decided I should get what I paid for. The lady then proceeded to chuck my bowl in the garbage. And say in front of me it has chicken in it. The pieces of chicken in it were so small . If you have a problem with a customer u shouldn't act that way in front of them. I apologized and thanked them and I then got rudness. The one girl who remade my order was nice but then after getting back home i realized it doesn't have the sour cream or guacamole either. I left here upset. I usually don't complain about things that are made wrong since I know mistakes can happen. But the customer service I recieved was terrible. I won't be going back to this location anymore.

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★ 5

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★ 1

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★ 4

I usually order a chicken bowl with everything

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★ 5

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★ 1

Ordered online ahead, waited 45min while they kept serving every walk in immediately.

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★ 3

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★ 4

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★ 3

Parking lot small but food was good and customer service was good as well.

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★ 5

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★ 2

Use to be my favorite Qdoba and would stop weekly.. Really going downhill lately. Newer hire will come out wearing gloves.. not change them.. Touch his face and clothes then continue to make food with same gloves on. As many mentioned, they've also really started to skimp on toppings

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★ 2

Been coming here for years but this time got Terrible service. A worker tried to get their co worker to serve me because she didn't feel like it. she seemed miserable at her job, food looked like it had been sitting there cooking and dried, because nothing looked stirred. Hopefully they hire more people that take pride in their job.

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★ 1

who ever the fat lady thet works the food a register has the worse attiude ever, if she hates her job that much maybe she should have made better life decisions instead of pushing that on to the customers

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★ 5

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★ 5

Absolutely delicious.

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★ 1

So me and my girlfriend came in to get food, and she asked for a kids nachos. After she had gone down the line with the line worker preparing her food she got to the register and the young lady with the multicolored hair on nights rang it up incorrectly....

When my girlfriend said I didn't get the vegan nachos, it was supposed to be a kid's meal, The worker got real snotty like it was my girlfriend's fault that the lady who started making the order didn't put her kids nachos in a kids-sized dish. And instead of giving me the option to pay for it, she got real snotty and said well you're just going to have to start over and threw it away. Now as someone who comes to this Qdoba all the time this really surprised me. Because normally they're pretty good but this time was a truly off-putting experience. It's convenient because of its proximity to me, but for me the service is what matters and this service was horrible. I will be seeking other Qdoba outlets.

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★ 1

Person at the order lane was extremely rude, didn’t greet the guest even when we greeted her she kept a condescending demeanour. Seemed like she was having a bad day or didn’t want to work there. I may give her a benefit of the doubt but if someone smiles and greets you, as an employee one must reciprocate the gesture.
Plus we ordered two burrito bowls and she makes one and than harshly asks “YOU WANT ONE OR TWO” I clearly mentioned two in the beginning as we were two people in line clearly!!
Food is ok nothing too good nothing too bad, can work on their Hygiene of this space

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★ 2

This was the burrito I was served after asking for it to be re-rolled. Staff was extremely rude.

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★ 5

Good service

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★ 5

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★ 5

Yum great food always

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★ 5

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★ 2

Today I visited the West Allis location for the first time. I travel for my job, and wanted something that reminded me of something I would eat back home. From the beginning the young woman at the front had a horrible attitude. They say she was taking to me was as if she doesn’t like her job. Everything was short, quick, emotionless, and rude. I took my food to the table and as I was eating I noticed that my food was drying out because the amount of queso added per their measurement rule isn’t a lot. I went up to purchase some more queso (wanted enough for my food). The young woman was up there again. I told her what I wanted, she asked “mild or spicy”, she then came over with a big cup of the queso and said, “$5.??” I said I don’t want a big cup, and am not going to pay $5 (especially since I just paid $12 for a meal), just for some queso. She said “I asked you what size you wanted, and you could have just said you wanted a small one.” Suddenly, the conversation took off a whole pointless direction with her attitude problem and rudeness. The manager came over and was trying to help but I got frustrated and walked away. A few moments later I went back and wanted to to speak to her. I told her what happened and why I was upset. I told her about the young woman and get attitude. The young woman piped up with “I was doing online orders” with yet another bad attitude when I told her manager she was rude when I first arrived. She then continued to be snarky with me while talking over her manager and I. Who wants or deserves to be treated like that when all I did was walk in and want to spend my money to eat. I don’t know why this young generation feels so entitled to act like brats in any scenario. Even a work setting. Yikes. Also, don’t forget that some of your patrons speak Spanish; you just may not know it.

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★ 4

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★ 5

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★ 4

It's fast food Mexican style a bit overpriced seeing as how there are so many taco trucks out there right now offering a more real authentic food experience. Nevertheless this location has great service and decent food.

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★ 5

Good but definitely busy

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★ 3

For the most part my food was good but skimpy on the toppings and chips considering I had a regular bowl, service was alright, it was a few staff members including the manger that didn't manage or correct her staff with attitude for whatever reason, service could had been better and the food could had been made better and not skimpy on toppings or chips in my opinion. Updated to response- I never stated I had a good experience at all, I stated everything that went wrong and you made it seem like my experience was good only the company I was with was. But your staff and besides two and manager could had done better job.

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★ 1

Baby portions, beans hard. I'll never come back

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★ 1

People have such a terrible attitude who work there. I live down the street and just will simply no longer go there after countless terrible experiences with horrible attitudes. The job is not that bad nor is it difficult. It blows my mind that I FEEL like as a CUSTOMER I am inconveniencing THEM. I personally don’t like chipotle as much, but this qdoba has officially lost my business , so chipotle it is.
The taco street down the street is cash only , but I would rather go there.

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★ 4

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★ 4

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★ 4

Clean, fast service, Z E R O friendliness, zero customer service. Made to feel I was being an inconvenience to them.... stale chips, great tasting good though.

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★ 1

DO NOT EAT HERE! We’ve gone to this location several times and almost always something is wrong. However, the last two times we have been given spoiled food! I would not trust this food, someone is bound to get food poisoning. Do yourself a favor go to a different location.

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★ 1

All locations are not created equal. The whole staff looked mad/sad. I was the only customer there. The fajita vegetables look suspect. Stingy with the guacamole. Avoid this location.

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★ 5

Nice. Fast. Friendly. Food was hot even at 3pm

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★ 4

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★ 1

We really love Qdoba and have had really good experiences but this was our first time at this location and we are really disappointed with this service, our English is not really good and she was really rude about it she was looking at us like we were from another planet just because we didn’t know how to say some things, this was today Sunday July 30th at around 2 or 2:30

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★ 4

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★ 5

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★ 5

great staff and wonderful service

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★ 1

Wrote a review for this qdoba last night but it’s not appearing for some reason? I left an honest review with zero profanity so not really sure what’s going on. Anyways, the food at this location made me and my partner sick and the service was absolutely terrible. I won’t ever be back, this place should be shut down for the amount of shameful reviews it receives.

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★ 1

Food poisoning for both me and my girlfriend. Definitely from the rice which probably had just been sitting there for hours while the staff stood around.

One boy behind the counter had attitude and just seemed bothered at our food selections.

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★ 1

Not sure why this location costs more than all the other locations? Prices should be the same. Does this really look like $6.00 worth of food? Very disappointed. I go 10 minutes away to my regular location and get double the meat for only $4.00.

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★ 3

The food was good! Happy about that however the service was not. When working with customers please act like you enjoy your job! Smile or at least make the customers feel wanted.

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★ 5

Estuvo la comida buenisima y los empleados son bien trabajadores, y buen comunicasion entre ellos.

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★ 5

great customer service :)

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★ 5

Food was good staff a little chatty with eachother and was very short with us. The place was pretty empty.

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★ 4

It’s a burrito what can I say. The staff making the burrito did a nice job. They used plenty of ingredients. It tasted good and i was not hungry after I ate it.

They had a lot of different ingredients that I would try in the future. There are a lot of combinations of flavors possible.

The main reason that I went there is that they were giving a portion of the money to a local recreation center. I appreciate their willingness to give back to the community.

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★ 5

Clean, friendly, great service

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★ 4

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★ 1

I came in to try the impossible meat burrito bowl and it was so dried up and disgusting, I couldn’t eat it.

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★ 5

Excelente comida. Haces tu propia combinación. Buenos precios. Comida saludable. Tienen personal que habla español.

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★ 5

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★ 5

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★ 3

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★ 4

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★ 2

All their ingredients taste, undercooked, over cooked, or a day or so old. I eat Qdoba all the time, and the location I usually go to taste much better. The service is below average as well

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★ 1

The customer service was terrible. The girl making our food kept rolling her eyes, huffing and was getting angry because I couldn't hear her. I have a lot of understanding for people in food service because they have to deal with people all day. I'm sure that gets exhausting, but the way she treated me was really uncalled for.

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★ 1

One of the female staff was cursing the F bomb several times in front of customers. Glared at me as I approached the counter, no hello or smile. Seemed reluctant to help. One of the workers used his hand to scoop salsa instead of the spoon which was just weird and gross. Wish the owner would actually hire some new people.

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★ 4

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★ 1

I love qdoba but the amount of times I come to this specific location & the workers never greet me. Seems like they always have an attitude, every single time!

update: went back a month later 3/3/2023, workers still rude. didn’t even say hello.

Months later now May 2nd, 2023 - the customer service is still rude. I asked for more sour cream & didn’t appreciate it being given with an attitude & slid to me rather than handled to me. I won’t b back here after today.

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★ 5

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★ 5

Great food

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★ 4

We went when they were training two new young people who didn't speak much English, so service was a little slow, but they were very nice overall. Food is good, the standardized flavor and presentation profile is consistent in this kind of not-quite-fast-food franchise. Clean establishment.

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★ 4

Finally started keeping pickup orders on a warmer, which greatly improved the experience! Good food. Cheaper than Chiptole

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★ 5

solid service employee alexmg got that dawg in him

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★ 5

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★ 5

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★ 2

Everytime I order from the West Allis Qdoba, I get no meat. I'm half way through this burrito and there's no meat. I thought maybe someone made it bad and it was all on one side. No, there is zero meat. My wife ordered a steak burrito with this order, and there is no meat in her burrito either. It's all rice! Wth?

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★ 5

The lady’s in the morning today had amazing service from start to finish . I was very pleased I will be returning!!!!!!

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★ 1

Found a hair in my food and they just told me to throw it out

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★ 1

Employees that “helped” us were short to us, did not smile, say thank you, nothing they did showed service. Seemed like we unconvinced them by eating here.

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★ 2

Refused to make a quesadilla for the people in front of me because they close in 30 minutes. Seems like the leave at close instead of close at close...

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★ 4

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★ 5

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★ 5

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★ 5

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★ 4

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★ 2

3 employees were very grumpy towards us. Not one of them said hello or even smiled. They just seemed inconvenienced they had to help with an order. The food was okay. Gave us our food to go when we planned to eat there. They would have known had they asked. Went to sit down, and every table was dirty.

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★ 1

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★ 2

The food was ok. The last three times we've been there the staff has been rather grumpy. They seem indifferent & annoyed that you're there. Perhaps, I'll try them again in the future, but if the lack of hospitality continues we won't be going back. I normally try to leave positive reviews, but after 3 separate times I had to comment. There's a Chik- fil-A down the street. What a difference in customer service!

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★ 5

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★ 1

The service was terrible, the girls were all laughing and talking. They didn’t say hello when I walked in. They were very rude and unaware of what they were doing. They weren’t friendly at all!! My food was made and put together very poorly and it was messy. They didn’t smile or say thank you for coming to adobo. It was very shameful and disappointing that the customer service was terrible.

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★ 4

My fav fast food spot

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★ 1

Spent $22 to get two bowls that were 80% rice. Staff was rude and the shorter lady gave a lot of attitude.

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★ 3

The food wasn't that good, the employees were not that friendly and they didn't greet anyone.

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★ 3

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★ 5

Nothing to write home about

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★ 3

I love Qdoba but service at the West Allis location has been somewhat spotty. Today I ordered nachos with chips on the side to-go. They had the chips already bagged and closed at the register. Once I arrived home, I realized the chips were terribly over-done -- brown with a burnt taste. Not terribly conducive to an enjoyable dining experience... Unless the lighting was bad or the employees suffered from collectively bad eye sight (my apologies if this is the case), they had to realize they were selling sub-par quality food and did so regardless.

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★ 5

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★ 1

This is literally the worst most incompetent Qdoba you could ever visit in your life. If you go there even CLOSE to 10 when they close, even like 9 o clock, they will give you the worst most foul attitude. Honestly the fact that management even allows the place to run the way it does is sad. Don’t bother coming to this location :)

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★ 5

good food, nice prices

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