★ 2

I asked for my burrito to be grilled and the cash register person refused to remove wrapper and said it's the same and whispered something to the builder. I hope when he receives that treatment he recalls doing this experience. I would have rather gone to you-know-where instead

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★ 1

I stood in line waiting for my order to be taken. It appears they were under staffed. There were 6 people waiting on to go orders. The young man behind the counter was trying to keep up with the to go orders as well as help with the cashier. The cashier was more worried about being on his phone and sipping his drink. The young man who was making to go orders had to then go over and bag all of the orders (while cashier was standing there on his phone)! I over heard one worker tell a customer a list of employees quiting soon. The store was dirty. I seldom write reviews, but this experience was horrible!

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★ 5

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★ 3

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★ 5

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★ 5

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★ 4

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★ 3

Food was alittle dry

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★ 1

Food was mid at best, service wasn’t great either

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★ 5

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★ 3

Seems to take forever to get food because they take togo orders before the giant line of people in the store.

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★ 5

Maybe if your serving were just a little bigger people would not have to ask for more.... I always think maybe if the server was fixing their own plate or thinking they were the servings would be a little bigger

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★ 5

Great food for the price!!

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★ 1

One of the worst attitude people place i went to this day wednesday at qdoba staff was really very very rude no smile nothing on their fave all the girls was just trynna react over there as a amazon driver we go to different places but to be very frank i never seen service like that even there is 0 stars i was about to give that to them rude people

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★ 5

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★ 1

Just bad don’t bother

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★ 2

They really need to focus on the people in line first, versus online orders. There were 14 people in line, and I waited 30 mins to get my food.

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★ 2

This particular location has been going down hill lately, food is chain food pretty good but the employees almost make you feel bad for being a customer. This shift 3 people at the line, the taller light blonde hair guy with glasses rolled his eyes when I walked in, no greetings for coming in only stares. Then was rushing through the bowls I had two bowls, he was assuming what I wanted ended up giving me the wrong queso before I could say Diablo he poured the regular one on it (not a huge deal just the rushing with attitude was off putting) I told we wanted diablo and he just threw the diablo on top didn’t offer to start over, gave a half scoop of chicken because they were almost out of chicken. I had to let him know before he pushed the bowls to the other guy I wanted fajita veggies, then the next guy zero words no acknowledgment I just told him what I wanted he did it without looking at me. The girl at the cash register was at least nice (brown hair), I feel bad for her she seemed stressed. That shift was at 12:35pm on 7/12/25. The place wasn’t packed or anything either, so I’m not sure what the issue was. But I’ve been here with zero other customers in the last few months and have gotten the stare and zero words while taking my order. Not sure what the deal is but they need some customer service training.

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★ 5

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★ 1

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★ 1

Waited 20 minutes well staff was making jokes and almost purposely moving slow, and doing all the online orders so the people in line would eventually walk out. They need to hire some better employees who actually respect that people are paying for at least halfway decent service. Another customer in line also had told the employees that we all see them laughing anf making jokes well not taking peoples orders,If I could give no star I would.

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★ 4

It's always super busy so I will order online and pick it up.

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★ 5

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★ 1

Food was tough and chewy
Then they gave me wrong bag!!
I took bag back and manager was rude!!
I had to ask for gift card and his response...oh you want one?
Yes...I just missed 40 minutes of my conference and travel time!!!
Qdoba got an F- in service.
No wonder no body eats there.
I won't

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★ 2

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★ 5

Awsome food as always. Been a long time. Nothing costs extra but meat now?!? Awsomw. Kaylen helped me at register. I'm in crutches and he was nice enough to bring my food to the table closest to trash napkins and bathroom. Very very nice employee. Great job. The lady who made my naked burrito had poor English. But she was trying so hard with her saying some of the words. Great work guys. A+

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★ 4

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★ 5

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★ 3

Food is always decent and consistent here, but every time I’m in the staff seem to be unhappy or very unwelcoming. Today when I was in, the first employee (who starts your meal) said zero words the entire time. He did not greet me, no “hello” or “what can I get you” or even a “what do you want”. He just stared at me until I said hello to him, and he did not respond. He continued to just stare at me until I ordered. He didn’t ask me what kind of rice I wanted or what kind of beans, zero words. The other two staff members spoke to me thankfully. I have been in here previously with staff members yelling at each other, one time a female employee running the register was yelling at another employee, slamming things down and throwing things around the counter while still checking me out. Again, food is always decent, just hope their employees are okay.

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★ 5

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★ 5

The food is always amazing, and the service was fantastic as always.

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★ 5

My wife and I come here almost every week. Very friendly staff and have never had a meal that was made incorrectly or didn’t taste delicious.

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★ 4

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★ 5

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★ 3

Sad to say anything negative, but this location is usually on point.
Had just given birth, all I was craving was a Qdoba burrito bowl. Fiance went to get us some for lunch. He came back and mentioned the employee had an attitude with him because he had "interrupted his conversation" with another customer. He hardly put any ingredients in there, they were all ice cold by the time he got to the hospital (mind you it's a 10 minute drive WITH traffic). It was 1/2 the normal amount of food. Cold ground beef (the fat was coagulating), the rice wasn't even fully done, beans were absent, etc. Don't think we will be back anytime soon, if ever.

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★ 5

Came in today, after having some pretty bad days. Ordered the food we usually do, went to pay and the card declined. No other money and tears were about to form. There was a redhead (manager I think?) who decided to pay for me and my mom. It was the sweetest thing that's happened in weeks. Thank you!

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★ 5

Food quality is still decent, staff was friendly and most of the tables were clean. It was 4pm so a little more attention to cleaning the dining area since the restaurant was empty, would be a good move.

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★ 4

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★ 5

Love this place

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★ 5

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★ 5

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★ 4

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★ 1

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★ 5

Compared with the competitor across the street by eating at both places 2 consecutive days. The food here was better, more selection, a little more authentic, and about 25% cheaper for essentially the same thing. Recommend going here instead of the competitor!

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★ 5

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★ 1

4 people in our group. We waited 20 minutes to get to the counter. 3 were helped. The 4th waited 30 minutes for online orders to be filled b3fore simply walking away. Don't waste your time here.

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★ 1

The service was sooooo slow. Stopped in there today. I shouldn’t have to wait 20 mins for them to take my order while they make online orders. Then when we get to the cashier to pay. We had to wait even more time. They didn’t even get to us to ring our order up. So we just left with out our food or paying for it. Never again am I visiting this location. Get your priorities straight. I work in a restaurant and the customers in the store come first before online orders.

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★ 3

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★ 5

Love it. Better than Chipotle

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★ 5

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★ 5

To the group up front taking my order had me dying laughing. Fun group good service and they all deserve a raise.

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★ 5

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★ 1

So I had place an online order for Qdoba on Paradise Street obviously and so when I went in it looked perfectly fine and so now that I'm home it has beans in it. Both kinds of beans, pinto and black beans. But I ordered no beans. So if there is anyway I could get any compensation for that that'd be greatly appreciated. Does the workers at the Qdoba should be able to follow in orders order and follow the directions on how to make it correctly instead of making incorrectly orders? Yeah it's not that hard to read off a piece of paper. Like do your workers need to go back to school to learn how to read properly? I mean the service was great. The atmosphere was great but obviously my order was not great

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★ 5

Qdoba is such a good deal for the money.

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★ 5

fast, professional, clean, great food and great portions

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★ 4

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★ 5

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★ 5

Yummy food. Good service.

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★ 4

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★ 5

Soy la cocinera 🥰🥰😘

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★ 5

I ordered via Uber eats.
I have not eaten qdoba in many years.
I am pleasantly surprised.
Absolutely delicious, fresh and good quality.
Thanks!

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★ 5

Employees are great here.

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★ 5

Qdoba is my go to for fast casual Mexican food. The staff are always friendly, the service is fast, food is tasty and consistent with big portions. I have never experienced an ingredient out of stock and they don't charge for extra toppings such as guacamole. Whenever I visit family up north I bring them a bag of Qdoba chips because my family loves them so much and can't get them where they live. I'm so happy with Qdoba, I have never seen a reason to visit their competitor across the street.

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★ 5

Free guac and queso! If you like Chipotle you'll love QDOBA.

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★ 4

They are Great as usual. There bowls are awesome. Half the price of there competitors across paradise

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★ 1

Went here tonight for dinner with my daughter. The staff was super loud talking to their friends that came in that weren’t even eating. Had music on so loud. The attended me feel like I was at a bar it was so loud in there. Will not be eating here again.

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★ 5

Words can't express my love for the doba.

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★ 1

The ladies here are rude for no reason the older Hispanic woman is always aggressive I am a paying customer and this has happened at this location on 3 different occasions sad she acts as if she is paying for your meal

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★ 5

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★ 4

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★ 5

Muy buena la comida

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★ 1

Online order second time in 3 months I find plastic in my bowl..

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★ 5

Not only is Doba in WB awesome but the staff is super honest. Left my work book there with some cash in there and it was returned. Pretty impressive this day in age. Mad respect.

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★ 4

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★ 3

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★ 5

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★ 4

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★ 5

Always have great food here. They are always slammed with orders so there may be a wait but it's worth it.

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★ 5

Food is always delicious.

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 3

We are pretty regular at Qdoba. Tonight was the first time I was completely disappointed with this restaurant. Luckily, I dislike the competitor across the street even more. 7:35 pm, my husband and I were the only ones in line (physically). They just make you stand there and wait while they fill the online orders. Maybe this is the norm now, but unacceptable. We are there IN THE FLESH! The place was a complete mess! Disgusting. They were low or out of many ingredients, so our orders got shorted compared to what you usually get. It'll be a while before I decide to give them another chance.

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★ 4

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★ 4

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★ 5

workers work very hard. good on them

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★ 4

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★ 3

I have never had an experience as I did tonight (06/05/24) at any other Qdoba. We wait close to 10 minutes at the front of the line. The manager had the guy at that part of serving do a 3 online orders. Then my husband wanted the Surf and turf Burrito and we have no clue what he got because it didn't have shrimp or steak in it. My Burrito bowl was very skimpy and not very many chips compared to other Qdoba's I have been to. It was very disappointing. I hope I wasn't charged for a Surf and Turf burrito when it wasn't what he got. The manager never offered a receipt and I forgot to ask.

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★ 5

We utilized Qdoba West Bend for my son’s grad party 2024 at Jackson Park. His graduation, & party were the same day. We had a lot going on & didn’t want to deal with the hassle of dealing with the food. Everything was wonderful! From the people that prepared it, to the driver. There are many options for catering but we chose them. The manger personally came back out & fixed something they missed BEFORE we even knew it was missed. We were very impressed by that! With their commitment to making sure everything was perfect. The ordering process was easy, & painless service was great. I prefer supporting the small mom/pop places, however in this instance we wanted to do something different. Local franchises need support too also to be acknowledged when things are done well.

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★ 4

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★ 2

Went to the Qudob's in West Bend. Needless to say I will only go to the Hartford location from now on.
The only good thing was my.Surf-N-Turf burrito.

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★ 4

This is great for a fast Mexican -american food

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★ 4

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★ 5

Love Qdoba.

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★ 5

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★ 5

Great food! Well served, and quick. With great employees

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★ 5

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★ 4

One of the better fast food options available.

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★ 5

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★ 5

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★ 5

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★ 5

I didnt catch her name but whoever has been working the night shift the last two Tuesdays (April 16 and April 9) should get a raise. Ive done an online order the last two Tuesdays later in the evening and often times she's by herself running around and working hard. She makes sure my order is completed when I arrive and always makes my food really well.

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★ 5

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★ 5

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★ 2

Didn't like the fact that the guy getting my wife and kids food kept coughing he didn't even cover his face or walk away and have someone else finish just smiled plus the food had no flavor not impressed

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★ 5

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★ 5

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★ 3

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★ 4

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★ 3

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★ 5

Always love

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★ 4

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★ 4

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★ 5

Love me some nachos.

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★ 5

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★ 5

Great start for this new restaurant in Hartford, WI. Chicken Burrito and Loaded Tortilla soup were prepared per request and both tasted excellent. Despite a busy opening weekend, staff is cheery and positive. Restaurant is bright, clean and comfortable inside.

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★ 5

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★ 5

Been here several times, always good! Staff always great!

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★ 4

Yummy food! Quick and warm!

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★ 4

Wasn't too thrilled about not getting all my food that we pre ordered. But what we did get was delicious. Seems to me like every restaurant I go to, that isn't a dine in, forgets at least 1 item. At minimum. But usually it's been worse. Ugh. Didn't give high rating on the service for such reason as well as the person behind the counter was more interested in his phone then actually doing anything else. The atmosphere gets a 4 too because of this , making me a bit ornery. Lol

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★ 5

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★ 1

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★ 5

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★ 1

Food has been cold the last four times I have gone here with my daughter. We have said something and they just look at us. I will not be going back

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★ 5

My bowl from this Qdoba location is always so good, even when they are busy and running their tails off. I appreciate how hard they work to keep everything running smoothly despite a line of customers one way, and a group of online orders the other. My order from this location got my partner into Qdoba, which he previously referred to as “yuck”.

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★ 5

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★ 5

Great food

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★ 5

Qdoba delivered and catered our event on 11/16. Placing the order was very easy and the man that delivered the food set everything up perfectly! The food was delicious as well!

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Awesome staff, they had a billion in store customers and and a billion online orders. I was so impressed with the front end and back end of the line! Literally a line to the door!

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★ 4

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★ 5

Fresh food and helpful staffing. Always enjoyable.

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★ 5

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★ 3

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★ 5

Their veggie burrito is delicious and ample for voracious appetites!

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★ 4

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★ 5

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★ 5

When you think about fast food, the general conception are the McDonald's and Taco Bells of the world where most employees just don't care. It's simply a pay check... I visited Qdoba for the first time (even though I live a couple blocks away) and I was impressed. There was a line of people and the counter staff whipped through them swiftly with a smile on their face. The food was great (not overly priced), the seating was clean, and staff again made the visit feel warm and welcomed. Thank you to John and Sevia for making me a believer! I will definitely be back!!

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★ 5

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★ 5

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★ 5

Nice outdoor seating.

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★ 1

We called talked to someone about what came with the family meal. We didn’t not get any shredded cheese, sour cream, they missed items we paid for, and after we confirmed with them earlier in the day we where charged for rice! I’ll be following up with corporate.

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★ 5

First time visitors
Great food
Thanks

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★ 5

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★ 5

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★ 5

The 3 cheese nachos were very good

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★ 5

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★ 5

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★ 5

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★ 3

Well we actually waited 10 or 15 mins for the staff do an on line order before even speaking to us.

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★ 5

Good food, quick staff!

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★ 3

Fast food and lots of it. Good change from a burger.

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★ 1

This place had gone down hill. I used to enjoy eating there. Not anymore. Their assembly food line is a joke. The same person making online orders is making the in person orders so those people are standing in line waiting as the line gets longer and longer. They've been out of brown rice for a few days now. You would think they would have someone who knows how to roll a burrito on that part of the assembly line - wrong.
I don't see myself eating there again anytime soon.

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★ 5

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★ 5

Delicious bowl pretty big too love it added extra rice extra meat double meat ground beef and pork

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★ 3

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★ 2

Food is always good. But how come the employees dont ever wear a visor or a hat while making your food. Every other restaurant makes employees wear a visor. The restaurant I worked doe always made me have my visor on. Update, stopped in the other night. I was gonna get a bowl, but they were out of rice. So i just left

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★ 5

the make your own bowls are something i reccomend. very friendly people and super good food. thanks to the dude that gave me lots of extra cheese 🫶🏼

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★ 5

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★ 1

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★ 4

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★ 5

Friendly staff and clean restaurant. Service was quick. Reasonably priced. Has clean restrooms. Seating area outdoors. I do recommend.

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★ 5

Amazing staff and food! I don't go out to eat much but for the times I do, I look forward to another welcoming visit for some great food!

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★ 4

Food was good but did we have alot of broken chips.

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★ 4

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★ 1

Worst Customer Service. Nobody wants to take responsibility for issues that come up.

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★ 1

I should've taken photos.
..it was disgusting. The food station area had caked on bean drippings all over and the rice, beans and corn were all over the area and mixed into the containers. In all the years I've been there I've never seen it so disgusting! Tons of flies were flying around and landing on the food as well. It was super dead as only one other couple was sitting in the dining room so that could not have been the reason. We went on 7/16 at 3pmish and wasn't greeted either by anyone...we took one look at the station and turned and walked out. My mom said she started gagging after looking at how bad it looked. It's just so sad people don't want to work with standards anymore. How hard is it to wipe up the area when your not busy and they weren't as they were standing around chit chatting. Not good business when Chipotle across the street will be opening up soon. Guess I will give them a shot next time instead.

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★ 4

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★ 5

I went on my lunch break, saw the line and almost left but I love them so I stayed and I have to say I was impressed. That line moved fast:).

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★ 5

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★ 2

I always try to find the positive, and can be really understanding, but this was just too much wrong not to say something.

The service was terrible, obviously the server really didn't want to be here. The food was barely warm, and my meat was super greasy, even the ice on the soda machine is broken and they have no other ice available (which would have been nice to know before ordering a fountain drink). Like the comments below, the dining room was filthy, and the one clean table just had a dirty rag sitting on the table.

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★ 1

I haven’t been here for a while because of the last time I came in. The service was fine and the workers making my food were also pleasant, but my food was terrible. My chicken had no flavor and my rice was not good. Also, the queso didn’t have much flavor either. It honestly felt like I was eating a bowl of nothing since there wasn’t flavor. I was really disappointed because I liked Qdoba but the last time I ate from here it was not good. I couldn’t even eat half my bowl and I usually eat the entire thing.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I wish I could give qdoba a better rating but I cannot. I love this restraunt but it seems to alwase be in disfunction whenever I visit. this store turns out a lot of production in a day but management needs to do a better job of planning for action. I will.go back and I hope to give a better rating.

June 7, 2023. I came back and the place is much worse. Decreasing to a one star. Make sure if you do decide to come here or you order online and come late because you end up waiting for your order while all the online orders get made. I won’t be back after this visit. I’ve never waited so long in line. Do you watch your food get cold while the online orders get made.

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★ 1

Terrible went in there on a Sunday around 920 ish and they where out of literally everything no beans no rice half the toppings zero stars and this hasn't been the first time this location hasn't been on there game

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★ 4

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★ 5

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★ 1

Had a quesadilla very dry very little beef and chees
e

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★ 5

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★ 5

EVERYTHING WAS AWESOME

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★ 5

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★ 3

Visited this location last weekend around lunch time. Before we even walked in the door the trash outside was overflowing. The food was good but trying to find a place to sit was difficult, most of the tables were still dirty from the previous people. There were a few times when there weren't any new customers coming in but the employees just stood behind the counter chatting & eating. Along with all the dirty tables, the trash inside the restaurant was overflowing, customers were setting their trash on the top of the receptacle. Its a shame that a couple people couldn't go out there to wipe tables down & at least take some trash out when things were slow.

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★ 5

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★ 4

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★ 2

They were not prepared for customers. When we arrived the workers were eating and talking. They didn't have chicken cut up or pulled pork ready. We had to wait 10 minutes while they got the food ready.

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★ 3

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★ 5

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★ 5

I just love this place!

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★ 5

Good stuff.

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★ 5

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★ 5

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