★ 4

We tried the 777 credits / $120 gameplay card (comes with 2 free cups). Most of the claw games are 14 credits with a few for smaller / medium plush at 11 credits. It's about 55-65 tries. We just played regular claw machine games, no Japanese ones. Tried to get the pacman plush and ghosts total around 10x and even with good grabs the yellow disc would fall out so we didn't get those. I wish they let you win more often. At the last location I went to, I had 3 wins with 300 credits. Here with 777 credits we got 3 prizes. They were all directly grabbing the plush games (not grabbing the yellow disc).

The food was ok, we tried the ramen and a chicken karaage around 2:30 pm on a Friday when we were not sure if the food court was open normally. The ramen was a bit cold, the chicken karaage was good.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 2

Bad food and expensive games. like Chuck E. Cheese for adults without the ball pit and with much worse food and pizza.

Source: Google

★ 5

Wonderful place to play different games and enjoy the time with a lot of fun

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Fun time, good games, nice staff

Source: Google

★ 5

It was great!!!!!

Source: Google

★ 5

Round 1 was a fantastic place to host a birthday party! There was so much for my guests to do, from games to activities, and everyone had a great time. The food was delicious, and the staff were incredibly friendly and helpful throughout the day. I highly recommend Round 1 for a fun weekend outing or for celebrating a big event—it’s the perfect spot to make lasting memories!

Source: Google

★ 5

It’s a real nice place to hang out

Source: Google

★ 5

⭐️⭐️⭐️⭐️⭐️

Round 1 in Greendale is such a fun spot! They’ve got everything in one place – bowling, arcade games, billiards, darts, and even karaoke. The vibe is always lively but not overwhelming, and it’s clean and well-kept.

The staff is friendly and quick to help if you need anything, and the selection of arcade games is top-notch with a good mix of classics and the latest machines. Bowling lanes are smooth, and it’s easy to spend hours here without getting bored.

Perfect for a night out with friends, family fun, or even a date night. Food and drinks are solid too, which makes it even better. Definitely one of the best spots around for entertainment – highly recommend!

Source: Google

★ 5

Despite the odd pricing, for me it’s a perfect place to bring along friends for a night of bowling or pool or karaoke, or just stop by for a drink and play some games. Nothings perfect, I admit that sometimes there could be some issues with things not working or employee attitudes, but that’s what’s part of making the experience more down to earth and memorable. It doesn’t have to be some whimsical wonderland, it’s just enough for a good time and memories.

Source: Google

★ 5

Fun place for a nice little date night or to bring the family!! It’s a great time!

Source: Google

★ 5

A fun place that I’ve been going to for years. The food is good and the store manager is always there to help with any issues.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

My kids always have a blast when they go, if there is ever an issue with the machines the staff take care of you right away and comp you in needed. Love the variety of games they have there too. We have bowled there once and we enjoyed ourselves had no issues. Management is awesome too.

Source: Google

★ 4

Great place to hang out with friends and family. There is lots to do here. You can play the claw or crane games for plushies, play games for tickets to redeem prizes at the redemption area, play the arcade games, bowling, pool, and rent a room for karaoke. There's also an eating and drinking area with lots of tv's to watch the latest sports. It's also connected to Southridge Mall so you can take a break and walk through the mall. They also open late but young children will need to be accompanied by an adult. I'm taking 1 star off because sometimes the kitchen was not open when we went there.

Source: Google

★ 5

Source: Google

★ 4

Great place to have fun. Just have to be careful not to spend alot of money there as it is super easy to refill your game card for arcade use.

Source: Google

★ 1

No fountain drinks bar was closed no accommodation nothing just horrible

Source: Google

★ 5

Source: Google

★ 5

I had my child’s 4th birthday party here. It was extremely fun. The kids loved it. I would highly recommend the party room. The staff were wonderful! My party host was named Niko, he was amazing. Definitely a great place for a mixed age group party.

Source: Google

★ 1

Claw machines here are VERY rigged, they don't even hide it

Source: Google

★ 5

Fun place

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

It's expensive...but WOW, that is a very very fancy arcade. If you have very picky kids, or claw machine obsessed little ones, then this is the place to go. It was 120 for two kids to go wild on the claw machines for an hour, then we left. There is food, a bar, pool tables and a kid's zone. So if you got money to burn and hate your family, this is a good place to take them.🤣

Source: Google

★ 5

Source: Google

★ 5

Neat spot to bring the family for a game night!

I like how they have an option to play certain games (ones that do not dispense tickets or prizes) for $8-10/ hour.

The place was clean and most of the games I played seemed to be I. Fair condition.

I recommend the Halo game near the front of the store.

I’d come back again!

Source: Google

★ 1

No timeplay on blue swipers. Old location.

Source: Google

★ 1

***check you prizes in front of the staff after a win, especially figures***
I won 4 figures and like always opened them at home. 1 of them was broken! Called the store and was told I couldn't exchange it because they couldn't tell if I broke it or if it came that way. After arguing with the employee I asked for a manager. The manager told me the same thing. I asked where it stated that I had to check the prizes in the store? I asked him (Justin) to speak with his manager, turned out she was the GM, as he was extremely rude to me. He told me she was busy. I asked probably 10 times to speak with her, he told me she was going to say the same thing. I spoke with her, can't remember her name but she let me exchange the figure. Shout out to the GM and Tyler for the excellent customer service I did receive, the only reason I gave 2 stars! 1 star for each of them. Sorry Justin and the first employee you cost Round 1, 3 stars!

Source: Google

★ 5

Wow! Can't say enough about round 1 over at southridge. Always clean. Usually not too crowded. Beer prices are a bit high but it's not as bad as Dave and busters. Plus they actually have machines that are worth playing. The driving games are in pretty good repair. They even have initial d machines that can accept cards. One of the technicians (Jorge) Went through a to bunch of extra effort to get one of the machines working when it was having problems. I've been back about 6 times now and it s great was to spend an hour playing some great games. They even have an unlimited play by the hour setup if you just want to sit and play through a story line.

Overall 5 out of 5.

This place is great.

Thanks for making my initial d dreams come true

Source: Google

★ 1

I come here to play games with friends and for the rhythm games. I jumped at the unlimited play-time deal when I first noticed it because I don't need to be spending money on rhythm games that don't give me any points to begin with, I just for the experience. But now they are no longer considered green swipes. The staff when I walked in, poor attitude. The staff when I asked for assistance with my card just told me i'm out of luck and that they had changed that policy and couldn't void the unlimited session so I could reload it with points and play. I am extremely unsatisfied that I couldn't be offered a refund for the 0 games I played and no compensation for the fact that I would have to wait an hour to play 75% of the games there because my card will be rejected until the session expires.

The place has always been insanely dirty and poorly run, but I looked passed it every time. Even when the bathrooms have literal feces and urine on the floor, or when only one of the girl's restroom stalls has a singular roll of toilet paper— I swear i'm anything far from picky, I will make do. But this was 100% poor service with no assistance to fix their error.

Will be contacting HR and will not be receiving my business anymore.

Source: Google

★ 3

Game are great and overall pretty clean. I'd be able to look past the prices of some the games if the employees looked like they care. I wanted to move funds from one card to another, and the employee made it seem like I just asked for her to move mountains.

Source: Google

★ 5

Source: Google

★ 1

This place is expensive, and the settings are set to hard to get. It cost about $2.75 to $3 for one play. The payout is little too none. The attendent walks around all the time, opens the cages, and puts all the toys back to the center if it was shifted by the previous player. So when a toy has fallen to a good position to grab or is about to win. He'll move it basically resetting the game, making it hard to get. I followed him and watched him do it. Will definitely not go back. Don't waste your money.

Source: Google

★ 5

I had a wonderful time friendly staff and a very clean establishment I absolutely loved it

Source: Google

★ 5

Source: Google

★ 5

Excellent place to unwind for all ages

Source: Google

★ 5

Best Place for bowling and arcade.

Source: Google

★ 5

Source: Google

★ 1

Low odds claw machines compared to other round 1’s. Avoid

Source: Google

★ 4

Fun with the twins

Source: Google

★ 1

Time to take the $200 $300 a Month I've been Spending here elsewhere. Round one is decided to double yes double the cost of the majority of their bigger prices and I don't know maybe the smaller ones. 250000 tickets to get a PlayStation 5 would take somebody years of spending a lot of money.

Source: Google

★ 5

Source: Google

★ 1

ZERO! Zero stars. Last week was 80000 tickets for the Xbox, I've been coming in because it was fun and stress relieving, and finally over the last month I found something to build towards, and the day I finally have enough tickets I find out they just raised their prices on everything. I'm not spending another penny here. 4 damn years down the drain and now I don't want a single thing from you. Take your tickets and shove them where it hurts most because that is literally the worst I've felt in so long.

Source: Google

★ 5

Fun experience. The son enjoyed while we was here and there is plenty of arcade to enjoy.

Source: Google

★ 5

Source: Google

★ 5

Had a ball bowling. 90% of arcade games working. Lots of variety of games..old school space invaders, galaxy, ms & standard pacman along with newer favorites like Halo.

Source: Google

★ 5

Excelente lugar

Source: Google

★ 5

My family was here last weekend and I was going to have a much worse review but the manager Jason (who was very polite and friendly) was able to help and make my family have a fun and enjoyable time.

Source: Google

★ 1

All around a decent arcade selection, but the establishment made a truly heinous error during my visit.

I had won a prize from the claw machines and later was approached by their hired security and accused of stealing this prize. I don't know how they made this mistake as I had a pretty conspicuous outfit on and don't think I would be reasonably mistaken for anyone else, but whatever. They had me surrounded by security folks and insisted that I needed to return my prize and leave.

Most of the people surrounding me didn't have Round 1 shirts on either so I was really sketched out by the situation. They refused to cooperate with reviewing the security footage again, allowing me to ask someone else to help investigate, or hear me out when I recounted the fact that I won the prize fairly and properly. I'm lucky I had a group of friends there to back up my story.

At some point, (seemingly randomly from my perspective), they switched up and apologized for their mistake and offered to compensate me for the trouble. I didn't ask for much compensation because I really felt uncomfortable remaining there any longer.

I'm glad everything got sorted out and they apologized and offered compensation, but I can't stress enough that this experience was genuinely *emotionally distressing*. I rarely leave reviews on Google, but I feel the responsibility to put a mark on this place so that they feel the pressure to examine the disaster that was my experience, and take a good long look at their processes to fix themselves up so something like this never happens again.

Good selection of arcade games. Do better management. Don't harass me with rent-a-cops

Source: Google

★ 1

Source: Google

★ 1

HORRIBLE CUSTOMER SERVICE… all about the money and the manager was yelling at me because they said my outfit was ugly…??? Rigged machines and need to spend at least $200 for a below average dollar store prize.. really ghetto and terrible music btw….

Source: Google

★ 5

Around one was excellent me and my family of eight had a great time. We played so many games and had so much virtual fun at all at a great price. The food was great. We couldn’t ask for a better place at that moment.

Source: Google

★ 1

This place is all about the money, so be ready to spend a lot. Some claw machines are glitchy and feel rigged. When you ask for help, they act like you’re trying to get a free swipe. The manager is unprofessional and inconsiderate just a straight up jerk. They also really need to hire better staff who know how to assist instead of making assumptions. The store also has limited items. They focus on the young crowd but should really pay attention to the environment smelling like marijuana it’s the first thing you notice when you walk in, and it’s gross. Those are affecting the atmosphere

Source: Google

★ 1

The machine have an error and I was talking to the manger or the worker I think his name was Tim and the guy got pissed because I called him by his name !!! Which is weird and we were there as a group and they asked all of us to leave we didn’t really enjoy the visit
You guys should have hired adult people that know how to deal and talk to customers' professional way

Source: Google

★ 5

Source: Google

★ 3

It was fun, the place was clean, and the staff was helpful, but to many claw machines

Source: Google

★ 5

Small lanes but had a great time

Source: Google

★ 5

A fun place to play games bowling billiards and karaoke is also available. The staff are very friendly and helpful.

Source: Google

★ 5

Love the place everything is perfect when I’m at the mall!

Source: Google

★ 4

Source: Google

★ 5

My kiddo and I love this place! It’s big, clean, and has an awesome variety of games!

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

Place could be a lot better if they had good staff. Employees are a bunch of bums doing anything they can do to avoid working or helping customers.

The place looks nice and there is a solid amount of things to do… until you actually try to use something. Half the machines don’t work or are missing things.

Source: Google

★ 5

Love the rhythm games!

Source: Google

★ 3

It was a good time. My daughter and I spent some time here. My only complaint is that you don't have more traditional games you would find in an arcade. An arcade with no pinball?

Source: Google

★ 3

Source: Google

★ 4

Alot of claw machines, but fun

Source: Google

★ 2

Quality has gone down and prices went up.

People are bringing their kids (like ages 4-7) at 1am on Saturday. A kid walked by and took our card while we were playing a game and we asked the staff to check the cameras.

There exact response was "Only corporate can check the cameras and they are in Japan"

So you better hope nothing happens and no one leaves their kids unattended, since you have next to no hope if some grabs them. No security at all since the bar reopened

Lots of fighting game machines were taken out including the Tekken Machines and DBZ fighters

Source: Google

★ 5

Source: Google

★ 5

Love coming here. The pizza is good too.

Source: Google

★ 1

We reserved the Gamer Gold package for my child's birthday on a Tuesday to avoid the busy weekends. Arrived at our specified time, unfortunately, there wasn't anything set up and prepared for our party. We waited 20 min for them to check us in, load our cards (for 8 people), and they asked for the color of the table covers three times after telling them 2 times on phone ahead of time per their follow up phone calls with Nick, and then again when we arrived. There seem to be a communication gap between their team. In addition, we left our jackets at our seat with pizza on our plates and pan, drinks in our pitchers and cups, came back after playing a few games to find our table empty and everything thrown out. We confronted them that we were not finished. The worker apologized and said they thought we were done and left. We stated clearly that our jackets are still here on the seats. We informed the manager Alex how disappointed we were after paying over $300 for the package to receive this service, and pointed out his three workers, including Shannon who tossed our food, who were all standing behind the counters conversing. After addressing it with Alex, we observed to see his actions and what he would do to resolve and rectify the situation. Unfortunately, for the remainder of night, nothing was done. We did stay for a little bit because the children were enjoying the games, which sadly are also very pricey. Small claw machines were 9 points, and larger ones 14 points. The night was slow, not many customers at all, but we were definitely not being served as valued guests, especially as birthday guests. Round1 is a good environment overall, with the music and games, but we would not recommend it if you are looking for something special for your event. It is a place where you can go, load your own cards, play games, and enjoy your own time. Do not expect much from the service side. We really wanted to enjoy it, and had high expectations for Round1. Extremely disappointing, and would hate for this to happen to anyone else.

Source: Google

★ 3

Source: Google

★ 5

I've been going to round1 for years at this point and I never get sick of it! I particularly LOVE the rhythm games and have gotten some really good figures/stuffies from here as well! Hoping it never ever goes away > <🤞

Source: Google

★ 4

Source: Google

★ 4

Place was fun as a after party they are open late prices are a bit high but seemed fair

Source: Google

★ 5

Had a good time no issues

Source: Google

★ 5

Source: Google

★ 1

Scammed me out of money and useless managers wouldn't give me a refund for an error on the companies part.

Source: Google

★ 1

I wish I could give them negative stars. I played the coin game and used $50 worth of points thinking I was gaining tickets on my card. Turns out you have to turn in the coins even though the machine doesn’t give you any coins besides the plastic tokens. A complete rip off. I’m never going there again. No other coin game does this. I don’t know how you can just scam someone like that and not care. Ruined my entire experience.

Source: Google

★ 1

Would be zero stars if was option. Came with a 3yo and 4yo. Got through 2 frames before "lane assistant" came up and said if 3yo does not put shoes on they will close the lane (3yo was not even playing but walked on to the floor). When we entered there was no lane assistant out on the floor until we say down (4 or 5 lanes were occupied). The assistant stood behind us the whole time. No other lanes being monitored. When I asked for a refund they refund. Manager was no help. And at the end employee called my wife the b word. Will neve go again. Be warned with small children.

Source: Google

★ 1

Put nearly $200 into a single claw machine and the claw strength never increased.

Source: Google

★ 2

Customer service is ABSOLUTELY AWFUL. Came here for my birthday to play some games with my son and my boyfriend... and the games were great!!! Selection was great. There was not enough ppl working, and I never got to order my drink. So when I brought my own drink in they wanted me to throw it out. Well maybe if they didn't take 20 min+ to get my drink order I wouldn't have had to do that. Ridiculous. Only reason they're getting any stars is cuz they had great games!

Source: Google

★ 5

Cigarettes after sex apocalypse

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

Decent prices for the unlimited play games and bowling packages. Sadly lacking in vegetarian options, I was really hoping their Japanese menu would have a few non-meat choices. A few of the games that require regular money and dispense tokens/cards/chips (gachas and coin pushers) were already switched out since my last visit so I have a bunch of useless cards and bricks now. I'll probably stick to unlimited pinball/rhythm/racing games next time.

Great place, kept clean, and open late even after the mall closes, but just a couple small inconveniences that keep me from giving 5 stars.

Source: Google

★ 5

Source: Google

★ 4

I like the place just wish I could buy some prizes if I choose not play games since apparently you need to earn tickets by playing certain game. Live the claw machines but ngl some of the plushies they have in the claw machines are downright ugly as hell or cute really 50/50 this time I went most of them were ugly 😂

Source: Google

★ 5

What's not to love? Games, VR, claw machines, bowling, pool tables, food, and a bar?! Try the takoyaki!

Source: Google

★ 1

Source: Google

★ 3

Everything was good except for the bar. The guy running it did not want to serve anyone and acted like I was bothering him by asking for a beer. I thought the bar was closed at 9 PM with how he was closing everything up and ignoring people. They didn't have any pint glasses apparently so I was going to ask for a smaller pour but I was told to "step aside" when I had already told him exactly what I wanted. He couldn't even tell me how many ounces the tall glass was. I just walked away because I didn't want to deal with his rude attitude anymore. I saw many other people walking away or being refused service as well. If they don't want to serve people at the bar then they should put up a sign.

Source: Google

★ 1

👎🏽

Source: Google

★ 4

Source: Google

★ 5

Always a fun place

Source: Google

★ 5

Source: Google

★ 2

Way better deals at Dave and Busters. They do not honor the pricing they have advertised. Went to the bar for a drink and was told "The menu prices do not reflect what the actual price is" Paid $8.50 for a can of seltzer. The employee was working both the food counter and the bar. This man has obviously never poured a drink in his life. He poured my can of seltzer into a pint glass that had lip stick stains all over it. I don't even know why he poured it in a glass. Won't be back 👎

Source: Google

★ 5

Was easy to find and parking was good. They ID you so make sure you have that. An abundance of different games to play - a LOT of rhythm games, probably the most ive seen in one place. They also sell food and beverages, including alcohol that you can drink while you play. Didn't have time to try the bowling but will definitely be giving it a go next time. Prices were a little high in my opinion but you still get hours of play for 35$. I ended up getting 50$ worth of credits that's loaded onto a card and got a limited time lanyard which I thought was cool! Definitely recommend checking it out : )

Source: Google

★ 1

Second time here and you are really pathetic to charge a pitcher of tap water for $12 bucks! (Your server told us it’s tap water) You have no other options of non alcoholic drinks. Your soda fountain is out of order and you have nothing for the kids to drink and when asked for a cup of water you only give it in a pitcher at $12 bucks! Seriously mark my words that you will be out of business very soon!

Source: Google

★ 5

Source: Google

★ 1

They willl not honor online prices or the prices they even show. We paid almost 80$ for 1 game of bowling with 3 people. The manager said “we are not honoring that price rite now” keep in mind this is was the Saturday price that is on the webpage and directly behind the counter. Its like they just decided to make their own prices. Arcade is ok but pricey. DO NOT GO FOR BOWLING

Source: Google

★ 5

This place is great! Tons of games and any number of things to do. Staff is friendly and helpful.

Source: Google

★ 4

My grandkids along with their uncle and their Mom stopped in after we had an appointment here in Milwaukee.They tried the 60 minutes deal ,and stayed to play some of the games that were not in the early packet .So much fun!!! And connect to the Mall .

Source: Google

★ 1

Source: Google

★ 5

Destiny was so wonderful and attentive! my husband and enjoyed coming back to the bar to find them working there each time. They had wonderful customer service !

Source: Google

★ 1

if ur trying to go in after 3pm without someone being 25 years old ur so out of gas. I’m 22 and brought my little sister and they check ID’s. when we were passing by in the mall it was so dead so hopefully they go out of business soon lol. there’s nowhere on the website that tell you this rule either so we drove an hour to walk around the mall

Source: Google

★ 1

staff speaking badly about children.. if you don't like being surrounded by children's laughter and jumping, don't work in a children's area.

Source: Google

★ 3

Source: Google

★ 1

Over priced. Spent $40 for points for the games, won be about 14 small packs of M&ms 😒. Every claw machine is rigged, and has absolutely no grip. Ran out of points in under 25min. Not worth and would not go again.

Source: Google

★ 5

Went for a graduation after party for my now college student. Enjoyed bowling with friends and family good food,ok prices. Kids really enjoyed themselves.

Source: Google

★ 5

Source: Google

★ 3

It’s expensive, but on top of that the staff was mean to the kids. Constantly yelling at them about things that excited kids do. I don’t understand why they can’t tell the parents to talk to their kids.

The staff member did try to make up for it by giving my nephew something free.

Source: Google

★ 2

Today was my first time ever at round one, the free gift with purchase advertised was not available. They said they don’t have any gift no matter what ammount I spend unless I want to buy a figure for an extra $30 (I did not). Got the membership card and spent $150+.

I spent a most of the money on one claw game with a large chainsaw man plush I really wanted to win, only to have a worker tell me after nearly spending all my credits, resetting it a few times, and trying about 5-6 plays themselves, that it doesn’t have enough strength to win and I should move along, nothing they can do but they will let management know in the future. Heart breaking for a first experience to find out it was potentially un-winnable and walk away from it with nothing.

I won a couple of small plushies from other machines, the mini claws near the desk. Coin pusher games were fun but the slot to cash in cards seemed broken. I couldn’t get it to take my cards no matter what and couldn’t find anyone to help so I left.

Edit* so I swear we paid $5 for the membership, I told them I wanted it and had the app open on my phone, they had me write my email on a piece of paper and all too, but the app is still asking me to pay $5? What the heck did I give them my email name and phone number at the desk for?? They also asked for my ID at the door which was weird. Arcades are mostly for kids no?

Source: Google

★ 3

It’s alright they didn’t want to let me in at first because I didn’t a Wisconsin ID. I have a Puerto Rico ID because I am visiting Wisconsin. Had to call management but they let me in and apologized. Games are fun but not all of the were working.

Source: Google

★ 5

Great time even the kids awesome place to go

Source: Google

★ 1

We went bowling here and it was awful, the lane we had kept having problems and the workers kinda just stand there, plus the games are super expensive. Nobody enjoyed their time here.

Source: Google

★ 3

A nice selection of games and claw machines. The credits required to play the games are pretty high. The $50 card will barely last 30 minutes if you're a lover of claw games, since those range between 10-14 credits.

Nonetheless it was still a fun experience.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Won a flamingo holding a shrimp plushy out the claw machine 🦩🦐 👍
Really enjoyed this place since the games weren't just geared for younger kids. Played two rounds of bowling 🎳 👌

Source: Google

★ 3

Staff was polite but they seemed like they were a bit overworked, like there weren't enough people there to do everything. I went for the crane game and won 6 prizes off the 777 credits so I mean they seem to be winnable. Two of the crane games I wanted to play were not working but I asked them to move a prize for me I had gotten stuck and they did it when i checked back at the machine. We were in a rush so we didn't stay as long as we would have liked to but if I was in town I would come again.

Source: Google

★ 4

Fun, but on the expensive side

Source: Google

★ 1

Source: Google

★ 5

Source: Google

★ 1

You have to show ID to get into an arcade? I thought I was coming here for fun but apparently this place is super dangerous and I can get killed here.

Also can't bring in food from other places in the mall? That's just a scummy way to get people to waste their money and force them to buy their food and drink.

Source: Google

★ 3

Giving it three stars solely because the kiosk that you buy/reload your cards at blatantly lies. On the sign above the kiosk it shows you the different rates depending on how much money you load. It says for $55 you get 337 credits (which is including the *bonus* credits it gives you for spending a bit more), but when you go on the kiosk it says $50 gets you 325 (including the bonus) which is whatever. That would've been fine, but no. I bought the $50 one and at the end of the sale after you've paid *then* it tells you how many credits you were given. 300..... So I was lied to twice?? I wanted to say something, but I feel like it would've changed nothing. Other than that great selection of games, but they were all pretty pricey. Most games were around 12 credits.

Source: Google

★ 3

From what I’ve seen this is the closest thing to a Japanese arcade in Wisconsin. It has a few older japan import rhythm machines. A couple of the American style machines we played were also broken and the prices are a little high for credits. I would highly not recommend the food here. Overall was an enjoyable experience!

Source: Google

★ 1

The place looks nice but the customer service and support is terrible. I have never been to a place where I walk in happy and leave angry and frustrated. I came in by my self and was planning on booking bowling for 3 lanes. I was a part of 16 people. Due to their poor customer service I had my whole party leave and we went to JB’s on 41 instead.

Source: Google

★ 1

This review is specific to bowling. The lanes are constantly breaking down and if your doing an hour of bowling they dont add any extra time for the lanes being down. We pressed the service button about 10 times. The maintenance guy was really nice but you could tell he was struggling with all the problems.

Source: Google

★ 1

Not good. Slow service. Also the hungry hungry hippos game is broke. Very sad. Why hippos don’t work.

Source: Google

★ 2

There's needs to be a discussion with staff and understanding this is a place to have fun. A staff member told us we couldn't move tables together, then told us we couldn't have food from other restaurants in the mall there (most of our guests did buy food at the food stand area in the arcade) Then a manager or someone came over and said the same thing. I looked on website and around the area and I didn't see a single sign or policy saying we couldn't.

Source: Google

★ 1

Don’t come here for bowling. A lot of the lanes are broken down. And they won’t tell you that because apparently… “they can’t just tell people that the bowling lanes aren’t working” but they’ll still take your money and won’t refund you. Another couple that were there were also having trouble. They ended up moving them to what looked like the only lane that was working and they moved us to the lane that that same couple was having trouble in. So we ended up just leaving and walking out without even being able to play not even half a game and basically giving them our money for nothing.

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Round 1 is the best arcade value around. Prizes are actually worth it when compared to most arcades in Milwaukee. Best variety, clean, and fun!

Source: Google

★ 5

Wow! We had so much fun in this arcade! The value for the money is really good, especially if your kids like claw machines and plushies! We got a bunch of good quality licensed plushies and played a lot of games too! Totally worth it! Better than Chuck E. Cheese. My kids love Japanese things so this was definitely a hit! Will come again!

Source: Google

★ 5

Source: Google

★ 1

Do not come here

Source: Google

★ 5

Good games and a lot choices to play! Good employees are there and I am happy to be there with family and friends!!!

Source: Google

★ 2

My son had a good time here, but the self-service kiosk machine double charged my account, and calling corporate and the store location was very frustrating to get my money back. All corporate does is take down your info, send it off to the store, and say that a manager will call back. After calling corporate twice, I never got calls back from the manager, so I had to reach out myself. After a lead was able to get a manager to talk through the issue, the lead came back to the call and said there was nothing they can do about the double charge, and I would need to dispute the charge with my bank.

Very frustrating customer service and communication experience. Beware of the kiosks!

Source: Google

★ 1

Booked a bowling party package and the party coordinator person Aaliyah quoted me a different price for kids on the phone than in person. Ended up paying the adult price for 3 kids. Even though we went through everything over the phone, nothing was ready when we arrived. Also didn't receive the drinks that were supposed to come with our party package but with everything going on, I didn't realize it until the end.

The bowling lanes broke down a lot as well. There was only 1 person working the bar and the food area so there was a huge wait. Somehow he managed to get our pizzas out in a timely manner. Unfortunately I can't remember his name but give that man a raise!

The arcade was okay but could use a good wipe-down at the end of the day. They were gross. A lot of the claw machines had nothing inside as well so you couldn't even play them.

Source: Google

★ 3

Why is this even connected to the mall if you can't get in or out when both are open?

Source: Google

★ 5

Lots of fun games for families, and anyone who likes rhythm games from Japan. Good food too.

Source: Google

★ 1

Rude "manager" Daniel.... don't waste your money here.

Source: Google

★ 1

Horrible experience. Extremely poor customer service.

Source: Google

★ 5

I looooove this place

Source: Google

★ 1

Ghetto

Source: Google

★ 3

Overpriced is an understatement.

Source: Google

★ 5

Had a blast here with my wife, little pricey but alot fun some of the claw games are easy to win big prizes 😁

Source: Google

★ 1

We we’re bowling for an hour and our previous order didn’t come until after we were done bowling

Source: Google

★ 5

Had a great time the other day and won a ton.

Source: Google

★ 4

Source: Google

★ 3

If you're looking to use the arcade, this is a great place. Good variety of games, well laid out, clean.

If you're looking to do anything else (bowl, order food, drinks etc) this is not your place. It would be difficult to find any business in Wisconsin with worse customer service. The employees don't want to be there. There's no leadership or plan from the management. It's just a free for all behind the counters.

Source: Google

★ 1

Could be great, but wayyyy understaffed. Not on the staff at all seemed like 3 of the 8 were doing all the work. Most of them were cool. Managers are inept. To a degree thats almost funny. Almost. 45 min for soda and a pizza. Another 20 30 waiting for a beer. Kids blew through 200+ dollars at the arcade before I got pizza and a beer. Definitely a pass. Sad because great concept inside.

Source: Google

★ 5

Worth Every Penny 😁

Source: Google

★ 4

I went for my birthday with friends and had a blast- ended up going again a few days later. In addition to expected arcade games, they also have imported games and Japanese-style claw machines. I love the 9-10 dollar (depending on the day of the week) pass that lets you play certain games free for an hour- my friends and I got through their 4-player Halo campaign on that pass.

Lots of unique and interesting prize choices, and free refills on drinks. I haven't tried the bowling or karaoke yet, but I might have to go back to do so. Definitely loud, busy and crowded on the weekend - much less so on a week day.

Source: Google

★ 5

Source: Google

★ 2

DO NOT PURCHASE GIFT CARDS.
Cannot use giftcards except for bowling as registers "are not set up". Management could not provide gift card terms and conditions other than to call corporate. Corporates response is "what the manager says goes". Website specifically says gift card cant be used for food or drinks but nothing about not using for games and no one can provide terms and conditions.

Source: Google

★ 5

Nice place to relax with family and have fun

Source: Google

★ 5

We have gone three times in last several weeks. This is not only the best round 1, but arcade in the region. A skilled player can win alot, while everybody was walking around with prizes and having fun. They have the newest games, tons of security and it's clean. The all star part of this location is the staff. Shout out to the GM Adam, who is very professional, respectful, and kind to all patrons big or small. There was a ton of staff, all were happy, helpful and friendly, our visits were really fun and amazing. Whether you need crane assistance, or help with bowling, or redeeming tickets, the lines were small and your sure to see a smiling, friendly worker awating! Best experience we have had in a while five Golden stars. Will be back.

Source: Google

★ 1

I wouldn't recommend coming here

Source: Google

★ 5

Good selection of rhythm games such as Wacca, Pump It Up, Dance Dance Revolution, Groove Coaster, Beatmania IIDX, Music Diver and many others. All the machines were in top condition.

They also have other modern arcade games like the newer Centipede and Space Invaders games.

Source: Google

★ 5

I visited this place for karaoke in March 2019 and I loved it so much that I decided to work there. I am currently an associate and I started working there in December. My goal is to always provide excellent customer service and make sure our guests have a wonderful experience. I assist guests at our Amusement, Bowling, and Food & Beverage counters and try to solve any issues or concerns they may have. If you have communicated with me, you would agree that I always try to go above and beyond to provide the best service possible. Although we may be understaffed at times, we all do our best to provide the best possible solutions to all our guests. Our team strives to make each guest's experience better than the last.

Source: Google

★ 5

Great food fun place

Source: Google

★ 4

Cool not from America machines at this location as well as many anime and cute plushies in the claw machines as well as a decent ticket shop

Many music and rhythm competitive games such as ddr, gitadora, and Mario kart too

My only issue is round1 branded claw and timing machines feel a little more scammy then other places such as resorts in the Wisconsin dells

Source: Google

★ 5

Source: Google

★ 1

Food closes too early smh

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

We wanted to bowl but I think we were too late. Still had fun tho! Won this little plushie playing the arcade bowling and ski ball...the staff was helpful and very nice.

Source: Google

★ 1

I don't want to go forever because the customer service too rude and expensive. If friendly we don't worry about the expensively.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Great arcade games options.
Kids definitely enjoy here everytime u go

Source: Google

★ 3

My gran babies had a great time. I couldn't stay because I get migraines, and the flashing lights would have brought one on. Very loud, kid-friendly environment.

Source: Google

★ 3

Very expensive to take kids bowling and the service was virtually non-existent.

Source: Google

★ 4

Source: Google

★ 4

Cool

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 2

It's not such a bad place. It has pretty fun games and stuff, but there are some major problems with this place! The pizza first of all just tastes like bread and nothing else. The workers as you probably read from the other reviews, were dull and dint look too happy about anything. The credit costs were insane unless you got the timeless pass. You probably will average 500 points if you get 20 credits, and that pretty much socks. Even so, I combined it with other cards and got the stuff in the pictures below. I don't recommend this place at all but it was pretty cool for the halo game.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

The staff is beyond lazy. When the kitchen doesn't close till 11pm and you order at 1045 how are you told they're no longer making food. The staff genuinely doesn't care and just wants to leave. Don't even waste your money coming here. Place isn't even closed with multiple customers in line and the kitchen staff is shutting down because they don't want to be here.

Source: Google

★ 4

Glad to see the IIDX cabinet was in pretty good shape and installed with the latest version.

Source: Google

★ 3

Source: Google

★ 1

Kids though claw game was very unfair prizes where pinned down, insisted I give one star, my kids are realist and said the odds are very unfair on most games

Source: Google

★ 1

It’s sad when they don’t have the staff to accommodate teenagers, at 730 they announced on a Saturday night if you are under the age of 18 you have to leave by 8 even if you are with a parent, ONLY18+……. they have 4 chicken tenders only $8.99 with fries and a drink it’s $15.27 OH AND IT’S 4 KIDS TO AN ADULT, I BIRTHED 5 KIDS

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 1

Worst bar ever. No one is available to serve. The process of carding elderly men, scanning the DL, and putting on a wristband is time consuming. Waiting here for 20 min and no one to be found. Beer taps always out of order. Stale at best. Over priced. Don't be fooled that they have a bar. Bar manager should be fired.

Source: Google

★ 4

Source: Google

★ 1

It is a Fraud place, always record while playing. They will simply deny if you win the highest point of the game and will say we can let you play again or refund the credits but will never give you the jackpot of the game. I wish there were -ive stars for this place.

Source: Google

★ 1

male bartender was horrible to me & my friends, won’t be back

Source: Google