★ 2

I had gone into this subway location to try and get a nice lunch, i asked to get my sub toasted and a worker named Sharell had said that i HAD to have cheese on my sub to get it toasted, she would not complete my order without the cheese after i had stated MULTIPULE times that i DID NOT WANT the cheese. She had also gave the wrong type of meat to a different customer and we both agreed that this place is not worth our time nor money.

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★ 5

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★ 5

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★ 5

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★ 1

Crappy cust. Svc. Rude employee/Mgr...I just wanted a sandwich, I own 4 Subway shops, ur awful.

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★ 5

This Subway is a Cut Above the Rest!
I honestly can't say enough good things about this Subway location! I actually drive out of my way, passing another Subway, just to come to this one – that should tell you something right there.
What truly sets this Subway apart is the awesome staff. Every single person I've encountered has been friendly and efficient. More importantly, the food is always prepared perfectly. There are no sloppy sandwiches or missing ingredients here; everything is done right, every time. The ingredients are fresh, and they definitely don't skimp on the portions – you get a really nice sandwich for your money.
The customer service is truly exceptional. There's one lady in particular who has served me on three separate occasions, and I just adore her! She's always so pleasant and makes the whole experience a joy.
If you're looking for a Subway where you can count on consistently well-made sandwiches and fantastic customer service, look no further. This location is the best around, and it's become my go-to spot. Highly recommended!

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★ 5

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★ 4

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★ 1

Two times now they screwed up our order and today I ordered at 9 am to be ready at 2:30 and it said it was done so my boyfriend went to get it and they haven't even started yet.and the lady was giving a bad attitude to my boyfriend. They need to get there things together or hire more workers boyfriend got home with my sub and my frozen footlong cookies that I have to bake myself. What a bunch of chock.

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★ 1

Absolute worst customer service twice this week, the girl was working on online orders and did not even look up or acknowledge me for 15-20 minutes, I should have just left but I was getting a sub for my grandson and he was waiting for me to bring him dinner at the school. When she did finally get to me she was rude and made it very obvious she did not like her job. If they are going to do online orders they need to be staffed to help the customers that come in or instructed to acknowledge them and say I'll be right with you!

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★ 1

i went in w my dad the other day where i heard an employee throwing dishes and mumbling phrases under her breath lol,, :,) i didn’t get her name but she was an older woman w grey hair

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★ 4

Much improved. The bread is much better. Love The Philly. Courteous staff

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★ 3

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★ 5

I messed up the time for my online order and realized too late but Ronnie remade the subs for me for the correct time. I appreciated them doing that for me so I didn’t have to eat a 2 hour old sub.

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★ 4

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★ 5

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★ 5

Love the Subway here in Balsam Lake! Wonderful staff, quick and efficient!

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★ 5

Have always liked to go to Subway. Never had a bad experience. The food is always fresh. Staff was always friendly. But the prices are so high now I will never go again. $11 for meatballs on a white bun isn't worth it. I'll make it myself from now on. Sadness

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★ 4

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★ 5

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★ 4

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★ 3

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★ 5

I went in 5 minutes before close. I felt bad but I was starving. Skyler was very nice about it and made my sandwich with a smile. Thank you so much for good customer service.

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★ 5

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★ 5

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★ 5

Great service and great food! The wonderful young lady who is always working deserves a raise!

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★ 5

Awsome employees and great food

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★ 5

The people were pleasant. The Boss meatball sandwich was excellent.

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★ 5

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★ 1

Worst ever the girl that was working tonight she should not be working there i got sick off of the food she didn't even ask what I wanted on it didn't change her gloves to make my fiance food Worst ever and I don't even know what is on the bag won't be going there anymore until this changes

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★ 4

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★ 5

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★ 4

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★ 4

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★ 4

Like a lot of fast food places, it sometimes can be hit or miss depending on the staff and time of day. Usually, it's a hit.

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★ 5

Nice staff, very well organized. Very nice manager.

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★ 1

Would give zero stars if I could. Girl was highly irritated when we walked in and rudely said they were still open when there was still 30 minutes to close, threw my ham on my sandwich in a pile, put like two slices of cheese cause she didn’t want to refill the inventory and was just incredibly disrespectful. Also when we got there she tried to get us to leave and eat elsewhere and kept mopping for 3-5 minutes probably hoping we’d leave. Waste of money. There was also a little girl that was in line and she coughed and the girl glared at her too.

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★ 1

BLT wrap had maybe 3 slices of bacon. Believe me when I say that it's not at all like the picture on the website. It was literally a veggie wrap, and more wrap than veggies at that. This is 2nd wrap I've ordered within the past 10 days that was a complete waste of money. I'd like to post the pics I took but that's not an option. Never ordering from this location again. I'd rather pay more money and at least get some of the featured ingredient.

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★ 5

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★ 5

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★ 5

Always friendly and good service

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★ 5

Overall great staff, always cleaned, staff seems very well equipped each day, highly recommend over any where else overall due to the standards of hygiene and cleanliness.

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★ 4

The staff make a great 👍 sandwich.

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★ 5

Friendly staff. Quick service.

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★ 5

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★ 5

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★ 5

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★ 3

Just what you expected.

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★ 5

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★ 3

Last few online orders have been terrible and they don’t even read the notes when we put them in there. Don’t online order from here.

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★ 4

I really like Subway but they need to bring back the Subway Club

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★ 4

It's subway. I personally have always loved subway, but I do miss $5 footlongs. Can't even get a 6 inch these days for under $5. But you get what you'd expect there. One thing I always liked about Subway is no matter what Subway you go to, the menu's are the same

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★ 5

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★ 3

customer service was very unprofessional and almost rude..but my sandwiches were on point. 😊

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★ 2

Ok kind of drie.

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★ 3

Works for me

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★ 4

I like it

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★ 3

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★ 5

Fast, friendly service

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★ 5

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★ 5

Very friendly. Great job whoever you were, by yourself during lunch rush

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★ 1

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★ 1

I reside in Balsam lake, Wisconsin I have online ordered from this place three times now and they can't seem to get my order right never. I always ask for italian herbs and cheese bread but I get White bread instead they never give me enough sauce and they gave never once got my order right. I wouldn't recommend anybody go to this location for Subway.

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★ 5

Great food!

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★ 5

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★ 4

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★ 5

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★ 5

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★ 3

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★ 5

They do a good job at this location

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★ 4

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★ 5

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★ 5

Best Subway around. Clean , friendly fast service . They make them just like you ask and very fresh bread.

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★ 5

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★ 5

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★ 3

Good food slow service

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★ 5

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★ 3

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★ 3

Don't ask me because I never really liked samwitchs so I don't really care for subway. The food is fine I guess.

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★ 5

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★ 5

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★ 3

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★ 1

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★ 5

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★ 3

So when ordering online for here they really need to look at the receipt better when you order food it should have everything you ordered and the extra meat and things like that should be added when you pay the extra money for it. The two younger lady's that we're working tonight didn't see the extras on the receipt kinda frustrating.

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★ 4

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★ 5

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★ 5

I love it

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★ 5

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★ 5

Loved it

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★ 5

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★ 5

Love this subway. Ronnie is awesome, always has a good attitude and always makes sure you get the best.

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★ 5

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★ 5

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★ 4

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★ 2

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★ 4

THE $5 BUCK SUBS ARE OK.(NOT ENOUGH MEAT) THE REST OF THE ARE GOOD WITH ENOUGH MEAT!! BUT U NEED TO TAKE OUT A SECOND MORTGAGE!!!

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★ 1

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★ 4

Good service

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★ 5

Very friendly staff and eficient

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★ 4

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★ 4

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★ 5

Good staff

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★ 5

Best staff I've seen for a subway

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★ 5

Nice clean restaurant! The owner made our sandwiches and was very nice!

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★ 5

Love trying their new sandwiches

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