★ 5

Got home late from work, didn’t feel like making dinner. I live really close to this location and I hadn’t had subway in quite awhile because most of the locations in the city are a hit or miss but I really wanted my fave sub. I put in the order closer to closing time than I (being in the service industry myself and having worked for subway in the past) felt comfortable with. Luckily for me Jenny was working and she happened to be the only person working at the time. She took her time making my order, making sure to lay everything out nicely. She’s a very hard worker and I’m glad I got to chat with her. She had such a chill enegry and I truly appreciated her taking the time to make my order. The sub was perfect and exactly how I remember it tasting. I will be back and hope to see her next time I come in!

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★ 1

On October 1st I placed an online order. The store canceled my order, I never received my food and is refusing to refund my money. I received two emails that my case has been resolved but it wasn’t. Unless the consider stealing the customer’s money as an option?

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★ 1

Let me explain why not accepting coupons is a deceptive business practice:

The goal of sending coupons in the mail is to get me in the door. The thought of a 6.99 footlong sub is what compelled me to walk a mile to get there. That's the deal they offered. But, by not honoring the coupon that got me in the door, they're hoping I still give them my business at full price. That's not the agreement. I held up my end of the deal and walked through the door, but they're hoping they won't have to hold up their end by giving me my discount. They want the advertisement of the coupon, but don't want to pay the price of it with the discount. Plain and simple.

I walked out without purchasing anything, and I would urge anyone who went to do the same. I will not be returning, Subway is already overpriced as is.

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★ 5

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★ 1

The lady at the desk said the owner doesn't do ANY discounts anymore. They don't have hot honey sauce either. My order was canceled out when I just ordered yesterday with a coupon. So if you order online, buy or beware because your order will be canceled if you use a coupon that Subway offers.

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★ 4

Good sub- I had the chicken blah blah (cant remember name) It had bacon, roasted chicken, I chose lettuce onions but I could NOT believe that they don't carry regular ranch!
The worker had a great attitude!

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★ 5

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★ 1

There’s never any owner there and they never get back to you when you apply. The phone doesn’t work, and the workers are more obsessed about there phone then actually serving people

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★ 1

Found hair inside the bread and inside the sandwich. Tie your goddamn hair

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★ 4

Workers are nice they dont take the mail in coupons

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★ 1

Rude and arrogant Employee! Blatantly cancelled my online order

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★ 5

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★ 5

I've read many bad reviews from this place and the lady working there, but she was very nice and kind during my visit. She asked what I wanted, if I needed more, or if what she added on was enough. This is one of the very few places that I've seen a restaurant make their food look like the photo! She took her time making it, and it looked and tasted great!

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★ 1

Worst service around walked here with placed online order. They canceled my order. Claim to have called me never received a call and I try to reorder my food having to wait for 3 sandwiches now to be made and she tells me that it's too much work and can't handle it. The most ridiculous place I've ever been to horrible customer service. Please never visit

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★ 5

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★ 1

No coupon accepted. And will not proactively informed.

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★ 1

They don't honor advertised coupons. I'm not paying $13 for a Subway sub.

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★ 5

Excellent customer service

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★ 5

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★ 2

Worker is always very rude, older lady with crazy makeup

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★ 5

I wish I had gotten her name, but the woman working at this location today, August 26th, was so wonderful! Professional, kind, and gave such excellent service. This location is clean and I always have positive experiences!

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★ 1

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★ 1

$18 for a poorly made sandwich

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★ 1

What the hell happened to Subway? I haven't been here in a couple years and after visiting this store I can see why. 12:30 on a Monday should be the lunch rush but no one is rushing to pay $30 for two poorly made sandwiches. The lady working tried to skimp us on every topping and we had to ask for more of each. The worst part is that we only went there because we live a mile away and got a coupon in the mail. We expected to pay half what we paid before she informed us they don't take coupons, even though it was in our hand the entire time we placed the order. We will be sticking to Cousins from here on out.

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★ 1

Rude lady by herself working. Went there for the BOGO coupon. Lady makes us wait 5 minutes while she completes a DoorDash order. Then goes and gets the bread out of the oven. Then starts our orders. Completes the order and tells us at the end “no coupons” left the food there with her and her bad bait-n-switch business model.

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★ 1

I have never in my life been so disrespected! This lady who claimed to be the owner at this Subway didn’t welcome me when I walked in, and had a huge attitude when taking my order to the point where I felt uncomfortable to even order. I asked her if it was possible to add a different meat to my sub and she looked at me like if I was talking a different language and looked at me clueless so I had to repeat myself. That’s when she started raising her voice and yelled at me and started being rude when I had just asked a simple question. When I get to the register, I hand her my coupon and she rudely tells me they don’t accept coupons. I tell her I’m sorry I didn’t know they didn’t accept coupons and tell her I don’t have enough money for the subs. I proceeded to apologize for wasting her time because I genuinely felt bad, but I had calculated how much I was going to pay with the coupon and only brought that amount. She then raised her voice at me again and at this point I’m scared because it looks like she is aggravated and is ready to hit me or something so I back up and she goes off on me. She yelled at me that I’m not welcome there any more because I couldn’t afford the food. I felt so bad, but I didn’t deserve the harassment and rudeness coming from the employee/owner. I was planning on coming back with the money but she kept yelling at me and being disrespectful. This is unacceptable! There’s a way to address issues and this woman doesn’t know how to do that. She has no good customer service skills and needs to be talked to or fired at this point because I see that I’m not the only one that has had a similar encounter with her. She cannot be harassing and disrespecting customers like that regardless. Also, if they don’t accept coupons, the store should have that posted right when you walk in for people to see! How are We as customers supposed to know the policies of each individual subway???!

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★ 1

Does not accept coupons

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★ 1

Rude employees, if you don’t want to work there, dont. simple as that. Don't be rude to strangers just because “you can”. Can’t enjoy to eat out anymore these days, what a shame.

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★ 1

If I could give negative stars I would. I can’t even believe the last time I wrote a bad review. I used the Subway app to order and used a buy one footling get one free coupon code “flbogo”, prior to ordering, I clicked on the deal link for participating locations and chose this one because it was the first to pop up- but I usually go to Whitnall. I was in my way to the store are realized my order said cancelled but the money was out of my account. I tried to call the store twice and no one answered. Upon arriving at the store, my daughter and I were greeted by a woman who simply said “I cancelled your order because we don’t accept that coupon, we don’t HAVE to give you anything for free” okay, you don’t but I got here by going through the app which you are listed as a participating location. I have the screen record in my phone, it’s clearly there. At this point we were hungry and didn’t want to deal with more nonsense and honestly a very low budget for that meal, so I said, okay listen I’m not asking you to give me anything for free that you don’t honor but I am requesting EITHER the sandwich I paid for a cash refund. She said she could do nothing to help me she asked if I wanted to speak to a manager or owner, which I thought she was since there was no one else there at all, I responded with yes? She said “ohh too bad you’ll have to call them or something on Monday”. I’m sorry, what?? Who handles issues RIGHT NOW?! And fine even if there isn’t anyone here, call them? Don’t be dismissive and disrespectful!’n No one.? She threatened to call the police and I said at this point I feel like you’re stealing from me so please do. She stated she called me ahead of canceling to ask me. Gets her phone out and proceeded to prove to me that she dialed the wrong number and didn’t even verify it before she was so quick to “prove”. Her theory was “I just work here” the people looking for jobs that would actually do work while they are there do exist and it’s sad that I can see how a company is going to go out of business soon based on their inability to provide BASIC customer service. Your app lists your location as participating. I shouldn’t be the one to pay for that mistake. Awful.

Source: Google

★ 1

Ordered 2 foot longs. I was polite said yes please no thank you. Went to pay. I wanted to make sure they are honoring the website for a BOGO 1/2 because in the past they refused any coupons. The lady which looks & acts like an owner, said that deal in only online. So I was going to order it online quick..... wasn't sure how so I asked for help. The lady was rude about getting this app. I have zero fast food apps so I didn't know I can only order through an app. As Arby's and other places just ho or the deals. This lady raises her voice. I started to walk out but decided not to. So I try to get this app. The lady is still just super ignorant and rude to me almost to a yelling at me point. She says what am I suppose to ask every person in here if they are ordering foot longs & a coupon. WOW is all I have to say. I did end up walking out not because of the app, but because of how she was unwilling to work with me, how she spoke to me...bad image for subway!

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★ 5

Fresh produce and bread.

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★ 5

The lady working was graleat and she had the lion king on the tv to watch while we eat, grrat time!

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★ 5

This the best Subway near my working area. From the owner to the employees, always so friendly and clean! 😊 The employees treat me with the same respect that I treat them.

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★ 5

She gets 10 thumbs up, she was patient and awesome!!!!!

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★ 3

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★ 1

The subway here must make their own prices because they’re more expensive than any other subway you go to and they don’t take coupons for any of the food for subway that they’re post to won’t eat there again don’t recommend it

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★ 4

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★ 1

I think we interrupted her TV time. Woman was rude and kind of slick at the mouth. First and last time to that subway.

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★ 1

The lady in her 50's at the front counter is severely disrespectful, and argumentative. Look through my Google reviews and you'll see I leave good and bad reviews to the best of my ability. In this case, I'll save the conversation(s) she had and just say that there was no courtesy, I didn't even know swearing was allowed at a customer. I've been here once before, and I would say there was nothing bad nor great about the place outside of this recent experience with this ma'am.

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★ 5

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★ 1

Rude dark haired women. Very bossy! The chix was terrible, too

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★ 5

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★ 5

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★ 5

Good Lady Staff and made very delicious sandwiches

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★ 4

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★ 4

I had cream of broccoli & cheese soup and a grilled chicken sandwich/w the works on it. She makes my sandwich right all the time.

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★ 4

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★ 1

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★ 2

The middle aged male worker was rude. Sorry I don’t have the entire menu memorized and needed to ask a few questions. If you don’t like the job, go do something else.
The Buffalo Chicken Melt looked like one big sloppy mess.

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★ 3

I asked if my foot long sub could be wrapped separately and the guy actually said no. Not sure why but I must have been asking for a lot.
Also, maybe this will save someone a trip, this location is not accepting coupons right now.

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★ 2

The sandwich was sub-par, and for the same sandwich, they charged $4 more than the other Subways in the area. The price difference rubbed me the wrong way, so I won't go to this location anymore despite it being down the road.

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★ 3

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★ 5

Clean. Very nice staff.

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★ 5

I love stopping here for lunch and it is very close to my work. The gentleman who works here is very nice and he is always working hard.

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★ 3

sends me coupons but wont accept them. $21 for 2 sandwiches.

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★ 4

Always fresh vegetables just a very good sub

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★ 4

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★ 5

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★ 5

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★ 4

These guy's/ gal's here make the sandwich you want and like. They go above the call! Great service.

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★ 4

Great customer service. She did her best to understand me. Friendly and the food was great

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★ 5

Clean and friendly fast service

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★ 1

They don't honor coupons. Went to the one down the road and they accepted the coupon no problem. This is also the second time I've been there with a toddler crawling around on food equipment behind the counter. Pretty gross.

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★ 2

Did not have what I wanted eve throw I called in advance and they said yes but when I got there they said they could not make what I wanted but they said ya when I called them

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★ 4

They have coupons posted. But don't accept them at this subway location.

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★ 5

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★ 5

Love this location in particular; staff is great!

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★ 5

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★ 5

Always good and fresh

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★ 3

It's good, as far as subway stores go.

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★ 4

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★ 1

When i arrived at this store, the manager and the associate were behind the counter without masks on, within 6ft, talking and laughing by the food. He admitted the food had day lids but not all of them did. I told him i felt uncomfortable picking up my order because of covid and food safety. He told me “I’m not canceling the order and throwing away the food because you feel uncomfortable.” He was rude, condescending and scolding me over the food. He was arguing with me that they were following protocol for restaurants in milwaukee and they were allowed to take their masks off when no customers were in the store.

I still don’t think it’s ok to be by the food without masks on. He did not have a mask with him while he was in the store.

We never got the food but he charged put the order through anyways from my app. My credit card was charged.

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★ 1

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★ 5

Like the wraps the best

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★ 1

I ordered a Tuna Sub and it had way to much mayo with hardly any tuna in it. We asked if we could have a different sub explaining the situation and they declined it. Very bad customer service. The best Subway in town is on 91th and Burleigh Milwaukee.

Source: Google

★ 3

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★ 1

This place is awful and also refuses to honor the FRANCHISE rules of using the Subway promotions like the buy two/ get one free because they are "too small" so make sure you stop going there and find a Subway that follows the franchise's rules and doesn't SCREW customers out of their money! Besides, their food is downright disgusting...old, not fresh, and the staff is rude.

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★ 5

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★ 5

Top of the line customer service! Thanks Emma!

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★ 1

Went to this subway on Kinnickinnic Ave in bayview and the sign says NO $5.00 FOOTLONGS! Do not argue with sandwich maker on this. Not a welcome I want to see before I enter the store.

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★ 5

Great service the server was really nice.!!!!!!

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★ 4

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★ 1

Sat at the counter for 20 mins wanting to purchase a drink and bags of chips. Nobody in sight?

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★ 5

Delicioso😋

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★ 5

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★ 5

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★ 5

Fast service, friendly/courteous staff, clean facility! 👍

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★ 5

Very tasty Sub

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★ 4

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★ 5

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★ 5

I ordered a couple tiny sliders. (Steak and club?) and they were fine. Skimpy as heck but super cheap.

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★ 5

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★ 5

The new smoked brisket sub is good!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Easy convenient in and out fast service.

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★ 1

Eat somewhere better. Stop supporting these types of companies.

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★ 4

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★ 2

Friendly staff but bread needs to be Fresh.

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★ 5

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★ 4

Ingredients seemed actually fresh, compared to other subways I have gone to. Staff was pretty friendly as well. Definitely my go to subway store now.

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★ 3

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★ 4

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★ 5

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★ 5

Good service, clean, nice people

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★ 3

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★ 4

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★ 4

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★ 4

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★ 2

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★ 5

Spectacular customer service! It was amazing seeing someone who was so passionate about doing great work!

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★ 5

Great customer service

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★ 5

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★ 5

Best Sandwich maker in the world!!!! Just the Best. And I received a FREE Smile!!!!!

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★ 3

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★ 5

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★ 5

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★ 3

Slow only one person working.

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★ 5

Good service very clean

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★ 5

Good food

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★ 2

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★ 4

Fast service and competent staff

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★ 4

Clean, predictable, a good version of the known chain.

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★ 5

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★ 5

great as always

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★ 4

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★ 4

Great new Subway. Clean store. Friendly staff. Does Not accept American Express.

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★ 5

love the really cute boy who just started working here 💜💜💜

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★ 2

The previous review was exactly on point.

Source: Google