★ 2

Bread was tough like it had been microwaved

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★ 3

I had originally gave this location a higher rating. But the last year or so there is a very disrespectful, rude worker there. I get physically anxious when I see her. She makes you feel like your doing her wrong for ordering. I understand people have bad days and anxiety sucks. (I have kids, several) I ordered three subs with chicken teriyaki, meat heated and she signed and rolled her eyes. Threw the subs down the line and was very offput by my order. I skipped my sandwich that day to avoid staying there longer.

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★ 5

I don't know who the young woman was that made my sandwich, but it was the best sandwich that i've had from Subway in a very long time. She was also very polite.Thank you.

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★ 1

If you order through the app, be sure you are sending to the right location! If you accidentally send it to this one, you will never get your money back. Or a response from Subway customer service. I called the store as soon as I saw the mistake on the order confirmation. The two girls working said neither of them could do refunds and to call and have the manager do it the next day. Called the next morning and the manager said the girls from the night before closed out all the orders the previous night and I’d have to call again the next day when the store manager was working. Called the next day and the store manager said she’d try to find it and refund me. All week, nothing. Two complaints to Subway Customer Service, nothing. My bank is unfortunately not the best at small dollar amount issues, so I’ll just consider it a loss. If no one can do a refund, at least offer a gift card or free sandwiches to that amount next visit. Doing absolutely nothing speaks volumes.

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★ 3

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★ 3

Love subway but they need to get their priorities straight. If online orders and in person orders can’t be prioritized at the same time stop doing online orders. We did an online that was supposed to be picked up at 5:10 and it’s going on 5:30 soon. People keep coming in and they keep pushing our order of to the side which is getting very frustrating. May I add last time we came here we went in drive thru and went up to the window and some random girl was in the back with a subway worker assuming girlfriend since they were kissing and he couldn’t stop grabbing at her and pulling her in?!?

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★ 5

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★ 4

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★ 1

Terrible Customer service. Ben was very Rude. Food is good and rest everyone are good.

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★ 5

They put little notes on my stuff it was so cute and it made my day

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★ 5

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★ 5

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★ 5

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★ 1

The staff is always very helpful. They messed up an order, and fixed it right away. And, instead of taking back the first sub, which was a 6" instead of a footlong. They just made me a whole new sandwich @ no extra charge. I would give 5 stars, but I have never eaten inside. I can say it always looks clean

Edit: updating this review due to the despicable service I just received. Sat at the drive thru window for 15 mins waiting for someone to give me my food, all while some red/pink-hair lady played on her cell phone and ate jalapeño & cheddar chips in clear view of me. Then she proceeds to walk past me to the front to help customers who had walked in after me. Finally gave up & had to drive around to the parking lot and walk in to grab my food. She then has the nerve to say "have a good night". Looks like I'll be going to a diff subway from now on

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★ 1

Used the drive through to order a basic sub. About half the toppings were missing from the sandwich. The pink hair guy who assisted at the window when paying for my order didn't say a single word the whole transaction. When I later returned to the store to ask for a refund (I had taken the sandwich to my husband's work 15 minutes north of town and he didn't want the sandwich since it was not correct and 12 dollars is alot of money for a half made sandwich.) I think that's a pretty reasonable request, but what do I know. The pink hair guy was back to assist. Again didn't say a word just looked at me and waited for me to order. When I asked for my money back he (after not speaking a word) just started making another sandwich. I restated that I didn't need the sandwich since my husband had to go elsewhere for food and he said "well we're making a new sandwich". So at least we know he can talk. I get not liking your job, but seriously get over it or get a new job.

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★ 1

Website and store doors say open until 10pm, but the lobby was locked at 920, and the drive through kiosk was shut off. A little annoying when the open sign is on, and there’s employees inside. If your hours change, just update them.

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★ 1

The vegetables are always in poor condition and the employees don't even say hello and have the nerve to have a tip bucket out. Try taking better care of the ingredients and having a personality you might make some tips

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★ 2

Always seemed to have good service, but not this time? Went through drive thru and it took awhile to get sub. Then when I got it, not very friendly customer service. Got home to eat, WOW... Hardly no steak meat, I added bacon, would have never know it. Little cheese, mostly spinach and tomatoes ☹️ Definitely not impressed at all.

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★ 2

Why is the drive-up kiosk so LOUD!!!! I need ear plugs to use it. I swear I'm going to have a brain hemorrhage listening to it. Not everyone is deaf. The menu has text and images if someone is hard of hearing. TURN IT DOWN!!!!!!!!!!

Last time thru, the Kiosk is still hearing-damage LOUD, and this time I got no lettuce. Problem with the drive thru is you can't watch people, to make sure they don't screw things up. And they never give you napkins in the drive thru either.

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★ 1

Cold atmosphere. All the woman there talk to each other but not you. Two of them just were dinking around. FOUR workers but only one actually working. Took 20 minutes to make me two sandwich’s while the one lady was on her phone. Rude and disrespectful. No work ethic. If I showed up and I was the manager they would all be fired. Awful service. Didn’t even hand me my sandwich’s I had to reach for them.

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★ 4

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★ 3

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★ 2

Had to grab a quick "healthy" meal for family, on 08/10/24, and this was the only nearby Subway. I was the only person in line. The older worker with the colored hair wouldn't make eye contact, was not friendly, did not smile, say hi, and appeared to hate his job while making the subs. The second worker was not nearly as friendly, didn't smile, didn't say hi, just took my money and left the register. The food was ok. Customer service here is terrible.

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★ 4

New sandwiches but higher prices. Staff was good

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★ 4

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★ 3

Hey Subway, does this look like honey mustard to you? And why was there onions on it?? What if I was allergic to onions. It was so gross I barely even touched it.

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★ 1

There is literally 1 piece of meat on my sub. This is consistent with this particular subway. Their sandwich artist prob eat most of the meat that goes in the sandwiches. They're generally rude and their sandwiches are always wrong. No matter how long it's been since I've eaten there(several months apart) the one thing that's consistent, their service and subs are ridiculous. Too bad you can't give zero stars. I recommend going to a diff subway.

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★ 1

What even is this? And our sandwiches weren’t toasted. Maybe you should close back down.

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★ 1

My bf daughter and I came in to get two subs my bf like extra onions anywhere we go and the big guy with the colored hair denied putting extra onions on his sandwich.. we were in shock and confused. I let him know we can pay extra for it or if you need to put on the side that’s ok too and this man tried telling us it’s against the rules to put more then 4 oz on a entire food long are you kidding me? I will never go back to this store the way they acted was uncalled for and disrespectful not to mention a lie because we went to the nearest one and she had no problem putting not only a “normal” amount of onions but even extra.

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★ 1

Just very rude. Did not want to acknowledge or make eye contact or even smile. Very unpleasant person. Sunday November 17th about 4:00 heavyset guy blonde hair black glasses. Rude person. I will drive out of my way and go to the subway in Walmart in Eau Claire or I will go to the other two in Chippewa Falls. The one closest to me I will never enter again. Remember you're working with the public. This is the Subway on Woodward Avenue in Chippewa Falls Wisconsin. All other Subways have been very good.

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★ 3

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★ 5

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★ 5

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★ 2

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★ 5

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★ 4

The sandwiches were good and the bread was soft and delicious.

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★ 1

I ordered online and got it delivered. We ordered two of the sandwiches with double meat. When the sandwiches were delivered the total meat on the sandwich was only 1/8in thick. I called and they said they put double meat on it. The person on the phone was totally rude and unhelpful. I went down to the store to show the manager. She was even more unhelpful. Didn't listen to anything I said and argued with me saying I only ordered deluxe sandwich. Not double meat. I showed her my order in the app history and she still said I only ordered deluxe and if I wanted to complain more then come talk to the owner. Had something come up and didn't get to go. I will be calling. Don't use this store at all. Employees are totally useless!!! I will never order from this store again. I am calling corporate today to complain. Beware of this location.

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★ 1

They thought they could charge my card a tip without my permission. Waited a long time for them to remove it. They acted like they didn’t know they did it. I’m sure they were hoping we wouldn’t look at the receipt right away. Then they had an attitude after having them remove it. That is literally stealing. Won’t be going back there ever.

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★ 5

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★ 5

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★ 1

Dirty!!! Counters covered in other peoples subs 👎

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★ 5

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★ 3

I stopped by as the restaurant was near the hotel at which I was staying. The food was good and the place was clean. The staff was efficient but I felt like I was an item in an assembly line. There was no greeting other than a request for my order. Even a "hello" would have been welcome.

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★ 1

Took 30 minutes to get my online pick up order. Workers were swearing behind the counter.

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★ 3

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★ 1

I received a uncut sandwich without any of the sauces and my sons 12 in was only a 6 in i called was informed they dont "cut" sandwiches since when? idk how you could be so bad at something with instructions laid out do better trash service

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★ 5

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★ 5

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★ 5

Fast and friendly staff. Food was good. Cozy atmosphere for a chain restaurant. We liked it.

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★ 5

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★ 5

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★ 5

Nice location friendly staff with quick service

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★ 3

They forget to add lettuce and ranch to my wrap.

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★ 1

Got our sandwiches and there was no meat on them so we went back through and the guy didn’t even apologize. And then took our sandwiches and threw them away. We then got new sandwiches and there was hair in mine and meat was still froze

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★ 4

Fast service

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★ 3

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★ 1

Then do a lot mistakes at Drive up window ! Don't get all the stuff you order on your sub !!!!!

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★ 5

The subs are delicious

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★ 5

This Subway doesn’t short you on ingredients and the staff is friendly. Great experience!

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★ 2

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★ 1

Theirs this one girl Bianca that works there and she is nothing but rude. She called me multiple bad names in the store.

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★ 4

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★ 5

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★ 5

I wish I would of gotten the name of the guy and girl that was working tonight!!! Them two are the nicest and so funny!!! They keep the store so clean and was so nice that they smiled when they talked to me and even joked around with me!!! Them two are the best!!! This will be the only Subway I go to from now on!!!

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★ 1

Terrible customer service, especially the guy with the colored Mohawk. Seems like he hates his life, don’t be rude to customers that pay your wage. My sandwich that was supposed to be hot was cold 🙄, there are other subways near by go somewhere else.

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★ 1

Lettuce was earthy tasty, green peppers were mushy, onions were sour and on top of it all the tension between two employees was so thick you couldn't cut with a chain saw.. we wanted to order multiple subs and they took one order and went to the next person and never let us finish our order so we just left and went to McDonald's where we were treated with respect, shocking as that it... We will never return to that subway.. Jimmy John's and Erberts and Gerberts will receive our business from now on

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★ 3

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★ 2

It cost more to take my family there than a restaurant like red lobster or olive garden. Sandwiches were alright. Not cut all the way threw and put together sloppily.

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★ 1

Felt like I was in high-school. People throwing pickles at their friends while customers waited for them to mess around. Then while employee was free to do something he proceeded to go to back while I'm still waiting for the first two to finish talking

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★ 3

I like subways but I prefer the ones that I'm more familiar with like the conduct Subway it is a family friendly fast food delicious restaurant.

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

Great service.

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★ 5

Friendly staff, great food, what else does a person need to say? It's Subway! 😁

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★ 1

Prefer Jimmy John's or just going to Walmart and buying lunch meat and making my own. Subway is way too expensive for what you get

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★ 1

If you value companies paying a fair wage and treating workers with respect, do not provide this establishment your patronage. Abusive store owners like this do not deserve to stay in business.

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★ 5

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★ 1

After a long day we decided to get subs for me and my fiancé, placed a mobile order and picked it up and went back home. We open the back and she grabs her sub out only for half of it to slide on to the floor because it wasn’t wrapped properly. I feel so frustrated

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★ 1

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★ 1

If I could rate a 0 I would at this point. And I'm doing this hopefully so it doesn't happen to others. I know fast food isn't the ideal job, but if your not ready to follow proper hygiene you shouldn't be working with food ! So we stopped tonight for a quick dinner and while placing our order at the drive through there was a young man taking out garbage. Turns out he was also the cashier. So I asked him if he washed his hands after doing garbage and he told me no. I told him he was not going to get my card until I saw him wash his hands. At first he had a grin on his face like it was a joke but the second I told him my kitchen background it wasn't funny anymore. Never be sorry for asking someone to wash their hands . It's your food !

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★ 5

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★ 3

The food is alright but the service wasn’t great. The person making my sandwich was rude and treated me like I was dumb.

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★ 1

If I could leave negative stars I would. Last two times I have been here not only was it very slow but my subs were not correct. One of them was not even close. First time we just sucked it up and ate them. Second time I called. They offered to remake the subs if I came back. Oh also asked for a receipt that I was not offered and then did not offer anything to make up for the trip back to get the subs corrected. Go somewhere else. Don’t eat here. Just don’t.

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★ 5

The service here is great they are vary good at what they do.

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★ 1

I ordered double protein sub all I got was bread and veges. Took a couple bites and opened it up there was 2 pieces of meat across the whole sandwich

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★ 4

Bussin bussin

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★ 5

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★ 1

Update: 2021
DO NOT ORDER ONLINE!! I would give negative Stars if I could.
When you order online it says to go to the register to get your order. Said it would take 20 minutes I showed up after 30 like oh great I'm going to have a soggy sub, but when I walked in nobody was at the register but there was some customers waiting to place their orders, so I went to the register (like their website said) , and they completely ignored me ! There was a guy in the back walking around completely ignored the fact there's a customer at the register as well. Couldn't even look up and say "Hi, someone will be with you in a moment" ....There was about four other people that walked in after me and they made sure to make everybody's sandwich in the restaurant until there were no more customers coming in the restaurant before they would acknowledge me and then said oh you have an online order we haven't made that yet. despite it being now 50 minutes.. there is literally no point in ordering online if you have to wait until they clear the entire restaurant of customers before making your sandwich. Standing in line and order your sandwich the regular way is way faster and apparently the only way they know how to operate at this location... oh and by the time I left there nearly an hour after placing my order, got home and the sandwich literally only a couple thin slices on the whole thing .
Avoid this place if you can and go to the one by the hospital or by Walmart

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★ 5

Good food

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★ 5

Delicious sandwich, friendly employees!

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★ 5

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★ 1

This is the sub I opened when I got home after I ordered a footlong egg cheese and green peppers sub

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★ 1

I wish I could add a photo of the sub they gave me

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★ 4

Great food

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★ 1

Only one here, drive through service is horrible, been sitting here for about 10 minutes while people are working by the window I’m waiting at! Garbage service….nobody was gonna n the store. Awful awful awful

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★ 5

Very nice employee helped grand daughter with her meal

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★ 1

Terrible. Associates did not communicate very well and customers were left standard waiting and they were not working as a team. Maybe if they were they would get things done accurately and efficiently.

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★ 5

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★ 5

The Food is always so good

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★ 3

Usually an okay experience here, tried the new Subway “melt” but it’s just a more expensive toasted sub. I looked it up and apparently it’s supposed to have triple the amount of cheese or something. Paid an extra dollar for grill marks lol.

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★ 4

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★ 1

Asked the lady their to put the ranch on after she said she couldn’t with the steak and cheese melt cause they get to hot got home to my house a block and a half away and the sandwich was still cold in the inside also my other sandwich had chicken that was slimey and weird tasting do not suggest going to the one on Woodward ave in Chippewa falls wi

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★ 5

Good service excellent food

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★ 1

If I could give 0 stars I would, every time I go to this place they mess up my orders. They toast the wrong subs, put the wrong toppings on the wrong subs and forget toppings. I understand they recently changed put the order machine outside but that no excuse for not reading the orders and making food accordingly. I just hope they don't mess up an order for someone with a food allergy.

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★ 5

The sandwich and ordering process even though the drive thru was awesome.

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★ 2

Fine food but horrible horrible horrible service. Waited in drive thru for 20 minutes and it was just my.

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★ 4

They try well at this subway to make how you order it. Have visited stores in same area and customer service is poor at others.

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★ 5

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★ 5

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★ 1

As I walk towards subway and see the worker hitting her vape by her pals with her mask off I knew I was in for a treat when it came to my food and I wasn't wrong...

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★ 3

Always good food, just takes longer than I'd like.

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★ 4

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★ 5

OP

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★ 5

I like the spicy Italian sub.

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★ 1

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★ 4

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★ 4

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★ 1

Great food, but employees are rude, disrespectful, unhygienic, and dont wear mask or gloves

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★ 5

Good subs quick in and out.

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★ 5

Subway is very good! Very clean too! I recommend for people to go there.

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★ 5

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★ 5

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★ 1

2 out of 4 workers were wearing masks, those two without masks were making the food. None of the 5 customers had masks in and no worker said anything. WI is under the Health order at this time. Had I not preordered and paid I would have walked out.

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★ 5

Always a good experience at my favorite Subway.

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★ 5

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★ 1

They did not put meat on my sandwich and no gloves or masks on

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★ 4

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★ 1

State wide mask order because of pandemic. Even signs on the door. Haven't ordered in years because meatballs always overcooked. Decided to try again because 2 for 10 deal. I pre ordered before work to pickup and when i went in store there were 2 people picking up orders with no mask and all 3 employees behind counter had no masks on. Never again.

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★ 5

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★ 5

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★ 4

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★ 1

Dan the guy with the pink hair - NEVER greeted us when we came in - NEVER asked what subs he would be making - NEVER asked me if I would like any of them toasted - the vibe of this place is so low I will not come to this one again honestly. Not friendly at all. My 3 week old daughter has a better vibe and a better personality than this restaurant as a whole.

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★ 3

Subway app didn't work and could not get the discount on the app.

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★ 5

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★ 2

This was my 2nd time ordering online and once again they have gotten my order wrong.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

Great breads

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★ 4

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★ 5

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★ 3

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★ 3

11/24/2019 3pm
Normally good, especially if a supervisor is managing, if not GOOD LUCK

Why is my sandwich falling apart? ugh..... thanks for pieces

ask for toasted, NOT TOASTED, also missing HALF OF THE INGREDIENTS

+5 min wait, ONLY CUSTOMER, received something that would only be meant as offense

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★ 3

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★ 4

The food here is great and I almost never have a problem with it. I did wait longer than expected at the drive up window last time (7 mins) but it could have been worse and at least the food is fresh.

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★ 2

I did the drive up window. the ordering part was just fine with touch screen other than not being able to edit my sub sandwich order. But then the wait for the order to be filled took far to long... they forgot about it. It should've been free just for that. My actual sandwich was great. and they did apologize but nothing was offered.

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★ 3

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★ 2

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★ 1

Absolutely horrible experience. Used the drive through ordering machine. Took well over five minutes to even be acknowledged by the three people in the back that were goofing off, after I pulled up to the window. Someone finally brought my food to the window, only to be told they don’t accept visa gift cards, so I wasn’t even able to get my order. Shame on me for not having an alternate payment method with me, but completely terrible customer service. And on top of that, no other customers were inside the establishment or in line in front of me. This subway is within walking distance of my house, but I will never be back.

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★ 3

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★ 5

Love this store

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★ 1

Chicken bacon ranch was sloppy wet. Water drenched the sub and wrapper.

Tables sticky. Poor customer service.

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★ 5

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★ 5

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★ 4

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★ 2

Worlds slowest Subway

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★ 4

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

Excelent sandwich for the price.

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★ 3

Under staffed and slow but very apologetic

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★ 4

I love subway and I've never gotten a wrong or messed up order from this location. Having the kiosk to make your order is very convenient.

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★ 5

Great food good price

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★ 3

Needs work on drive thru. Can't order drink without ice?! Can't get multiple sauces?!

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★ 3

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★ 2

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★ 5

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★ 5

Its been awhile since I ate at subway. It was very good. They were very busy but it was a short wait and the staff was very friendly

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★ 5

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★ 4

Good eats

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★ 3

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★ 3

Except has no concel carry allowed!! Do not like that they dont support it.

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★ 4

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★ 4

Great subs.

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★ 3

Ok service/ need better soup selections

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★ 5

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★ 2

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★ 1

Went to Subway on Woodward Ave they have posted no CCW weapons allowed have never seen this at other Subways as a retired Deputy and First Responder was wondering if Subway could keep me safe. My family will no.longer be going to Subways in Chippewa

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★ 5

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★ 1

Would give 0 stars if possible. I asked for spinach and they told me I wasnt able to get anymore cause he didnt want to put anymore on there. I thought subway always says yes

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★ 5

Good Food, Great Service

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★ 5

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★ 4

Great place, good food.

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★ 5

Nice and clean, fast service and friendly staff.
Almost no line at lunch time and good bir parking.

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★ 5

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★ 3

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★ 1

Food its good 👍The girl working here is not nice and does not work with good customers Sorry about that but thes is true You should be nice with customers

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★ 2

Subway has gone down. The Spanish was old.

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★ 4

Great prices, employees need attitude adjustment. They don't connect we pay their salaries. Some workers on London St. Very good

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★ 5

One of the better subways I've been to

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★ 4

These people really care about the sandwich you want. I eat there all most everyday, and they never disappoint. Thanks Subway!!

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★ 4

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★ 5

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★ 1

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