★ 1

Very disappointed. Ordered 3 sandwiches online and all were incorrect. I arrived before my order was ready and there was 3 customers ahead of me. I saw the worker making the sandwiches. Very very slowly. I would have waited to ask him to remake them but I know I would have been there for the rest of the day waiting.

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★ 2

Haven't been to this subway in a while, now I remember why. The store was empty, but took 20 minutes from start to finish. One one guy working the line and took forever to make a sandwich. The other woman working didn't even step up to assist.

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★ 1

absolutely horrendous. My wrap kept falling apart and it took way to long to make 2 wraps and 2 subs. Smh

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★ 1

The meat is green, the spinach is mush, and the worker took eons just to make a simple sandwich!

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★ 5

Changing my review again, I think this will be the last time I order from this Subway. The last 5 or so times nothing has been right. If they can’t follow online written orders then maybe don’t work or own a subway. I think we will pick up in St Germain. Fix your location and employees

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★ 2

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★ 1

Slow. Rude. Mean. Not a good experience overall.

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★ 1

Women's bathroom was out of order with a sign saying use the men's bathroom. The men's bathroom had a chair by the toilet, and it was full of puke! Needless to say, I didn't touch anything. After ordering my food and drink and paying for it, I find there is no ice available. I would have never gotten the drink knowing there was no ice, and I'm disappointed the employee didn't say anything ahead of time. I should have went to McDonalds!

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★ 1

Order has been wrong or late multiple times in the last few visit.

Down to one star. Pizza wasn’t cooked, wrap was wrong and cold. Can’t follow directions.
I used to eat here 5 times/week. Not again.

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★ 1

carolyn was completely unable to handle even the basic task of making a sub. no one on staff knew how to make a wrap, and they ended up calling a worker who wasn’t even there for help. the communication between carolyn and paul was a disaster — neither knew what sandwich was being made or what to charge customers. i genuinely felt bad for the trainee, who was doing his best in the middle of the chaos. for a place that’s ‘under new management,’ i expected better organization and service. i wasn’t going to leave a review, but carolyn’s comment to the guest behind us — ‘his accent was too thick, talk slower’ — was beyond unprofessional and unacceptable.

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★ 2

If you want a sandwich in under 20 minutes, don’t come here. It was beyond belief how slowly the staff moved. It was like I was in an unfunny skit.

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★ 1

HATE this subway, I asked specifically for a 6 inch sub and the worker made my sub a foot long with double meat 😑😑 . Everyone working there was extremely disorganized and didn’t get along with each other. Very disappointed

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★ 1

so I've come here a few times and it was fine, a nice older man made subs for my bf and I both times. This time, the young man there spoke his sentences way too fast to distinguish what he was saying. I wanted a baja Chipotle chicken sub and I wanted it toasted. usually they know what to toast, I couldn't understand what all he was trying to say so eventually said just toast the meat and cheese. This guy was nice though, very polite and cheerful. but after the toasting, this very large person with glasses continues my sub. I've seen them here before walking around in back and now I see why they were working in back. I understand building a sub at subway. But I asked to put on what comes on the baja Chipotle sub. they asked "anything else" instead of asking if I wanted the ingredient that, you know, comes on the sub I asked for. I turned to my bf for guidance and HE checks the ingredients for the sub I wanted and says the sauce for them and the pwrson tried to act like it was my fault for not specifying what ingredients come on the sub when thats their job. I've never had a more stressful and confusing experience at a subway. please, enunciate your words and don't let the large person with glasses talk to customers they pmo

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★ 5

Love the new owner(s) and staff.
Very friendly and willing to have a conversation with you.
And they listen to what you want for your sandwich

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★ 1

Make sure you check your bill! Sent the fiancé there for dinner, got 2-12” subs and a 6” sub and large drink. I entered it in the app and it came to $33 and then I check my bank account and she was charged $42! What a rip off this place is!! Won’t ever be back

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★ 3

Always wonderful service and great food!
Edit: I'm updating this, because it's been a while since I reviewed them. Yes they are nice people there. The issue is is they're so slow and not efficient at all. We were behind a couple others and one was making the sandwiches (which they were getting like 5), but while the one employee was making those 5, the other was just standing at the register ringing them up as they went. He could've helped us instead while the other one was working with the other customers. Cause you don't ring anything up until the end anyways. We waited for 15 minutes then left.

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★ 1

The Eagle River subway is the worst subway I have ever been to. I will drive to Three Lakes Or Saint Germain and go to those Subways before spending money at the Eagle River Subway.

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★ 3

Appeared to only have 1 person working. Not overly busy but we stood in line too long and ended up leaving. The bathrooms needed attention.

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★ 5

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★ 2

Placed order on line. Came 5 minutes after it was supposed to be ready and there was no order. Six people in line and I was told to get in line. I asked why would I have to stand in line if I placed an order on line ahead of time. There was one person working and had absolutely zero sense of urgency ir concern.

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★ 1

I’ll apologize in advance for the public criticism. Probably shouldn’t have left a tip either.

While making my food the gentleman working picked an item off the floor and handed it to another customer, then proceeded to finish making my order with the same gloves on.
If I wanted my food product touching the floor before consuming it I would’ve asked. I’m sure that’s probably unhygienic and disgusting to most.

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★ 5

Nice staff and fresh food 👌

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★ 5

Prompt polite service, great food and value.

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★ 2

Finally have some decent people but what the hell is up with taking away all the wraps and leaving Peta bread???? The point if having different flavors of bread and previously flavors of wraps.. is the point is..... OPTIONS AND options please and thank you are all we want. Spend almost 50.00 bucks and bread was so hard on pizza sub dogs couldn't eat it.. They enjoyed my Xtra meat and cheese. And the pita bread is absolutely disgusting bring back atleast Tomatoe/ Basil wrap.. but I would need some incentive to go back. Maybe be secret shopper or something back for 2 different dinners not being anything edible not saying everything but I actually lost more to Subway than the casino the past couple years

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★ 5

Fresh, made meals, quick service

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★ 4

I recently visited this Subway on 07/18/24 and had a pretty pleasant experience. The two gentlemen who took care of my order were very polite, respectful, and efficient. There were zero issues with the service they provided. The store’s location and its exterior appearance might not be very inviting, which is unfortunate because it doesn’t reflect the quality of service inside. Overall, despite the outward appearance, the staff’s professionalism and politeness made my visit worthwhile.

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★ 4

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★ 1

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★ 5

This subway was extremely busy. The two employees were very fast to get everyone out. They were also very friendly. I will be back.

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★ 5

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★ 1

Eagle river location, bad sevice overall.

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★ 5

Will be going there more often, it's been quite a while.the bread has changed it's not so thick much better now 👍

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★ 1

I was the manager... Don't eat at this location. They DO not care for their equipment. The soda machine is full of mold hence why it never works ...I could go in but that would take hours.

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★ 5

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★ 3

The restaurant is run down. They were out of tons of toppings. The soda machine is broken.

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★ 1

save yourself the time and just travel to three lakes or st germain. consistently terrible service the last 2 years.

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★ 1

Never open during open hours

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★ 1

They close way too early. It wasn't even 3:30 yet and they were closed.

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★ 3

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★ 5

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★ 4

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★ 4

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★ 1

I hate to write bad reviews but I feel compelled because I've gotten food poisoning twice from this specific subway location (Eagle River). The first time you wonder if it's really subway because I eat at other subways (Three Lakes, Rhinelander, Wittenburg, all over the state)and always order the same thing. But to get the same kind of sick soon after the next time eating here, I can't call it a coincidence. I hope this location can clean up but I won't be testing the waters again.

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★ 5

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★ 4

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★ 5

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★ 3

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★ 5

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★ 3

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★ 5

Best subway experience ever.

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★ 5

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★ 5

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★ 3

Good and senior lunches will are good

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★ 5

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★ 3

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★ 3

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★ 2

I go to Subway a lot at home and on my travels. This one has consistently not been very good. The service is unusually bad no matter what time of the year I visit Eagle River. It has never been very clean and the meat and cheese is slightly below room temperature. I would avoid this Subway. I recommend the nearby St. Germain Subway. It's one of the best I've been to. If this review has been helpful hit the thumbs up and let me know.

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★ 3

Two guys working the counter, and one guy watched the other one make the subs

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★ 1

Worse subway I've ever been to.

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★ 5

It's delectable I love it and subway is delicious.

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★ 4

Sandwich was made exactly as I asked, the artist was very pleasant and she wasn't afraid to talk and be friendly. Been here before and I'll return again

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★ 5

The staff was friendly and quick to serve us... Tried their OUTLAW and MONSTER... Yum, every bite was delicious...

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★ 2

I've been there 2 days in a row 2 different employees was not impressed with either. Their customer service pretty much sucked. Food was Mediocre As we ask for a light sauce on our meatball sub and apparently that was too much to ask.And the other sub wasn't much better. I suppose it's better than McDonald's. But they surely need to improve their customer service. Truly surprised usually smaller towns have nice employees. Unfortunate for this one.

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★ 4

I love subway but sometimes I just want to get my food and not hear your life story. ...

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★ 5

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★ 1

Horrible customer service. Was very rude to the point I didn’t feel comfortable being in the store to eat.

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★ 1

There was 1 person ahead of me so I went to the bathroom, when I came out she had not been served yet. They started my sandwich and then wandered away. I left

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★ 1

Lol came here after enjoying the skatepark, stood for 10 mins without a greeting or even a hello while they mindlessly made... 2 go subs assuming... so we left won't ever be back, you lost money cause of horrid employees huzzah

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★ 1

Although the sandwiches were quite tasty, the employees were not friendly. I did not feel welcomed to order there and the environment was hostile. When we asked for extra toppings on our sandwich one employee rudely asked “ what else”. Then threw the extra toppings, olives and vinegrette, then proceeded to not cut out sandwich in half fully. After recieving our sandwich’s we asked for a cup of water, and had a cup tossed haphazardly onto the counter almost falling off the counter. The olives we added onto our sandwich tasted like they might have been expired, overall this experience left me feeling unhopeful for humanity. I will not be visiting again and would not recommend visiting.

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★ 4

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★ 1

Don’t bother going here at lunch time. Cranky workers coughing all over the subs, don’t know the menu. Waited more than 30 minutes in a line with 6 people ahead of us then just walked out

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★ 1

I have to agree with half the other people on here the owner needs to take time to reach out to local customers and stop relying on the tourists to make his or her money. It's time to make a change and start with the staff. They are beyond hateful and rude. My daughter has a disability and your old lady at the counter wouldn't help her she had to call me crying without a sandwich because she didn't have time to help her. Hold that phone... you didn't have time to help a customer a paying customer becauae they needed a little assistance.

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★ 1

I wish I could say great things about this place however it's just not possible. My wife ran subway for a long time and never did she ever have issues like this one. To the owner I think it's time you evaluate your employees as your have some pretty hateful older women working in your establishment. They do not have a lick of customer service pushing away the residents of the town, those traveling know no better. The young kids just slap a sandwich together with next to zero care what it looks like. My steak had so many onions on it it looked like an entire onion in iitself. It's absolutely no wonder the prices continue to rise because your cost of goods has to be out of this world high. Using gloves is a great thing however how sanitary is it to use gloves in the veggies then use them to touch the cash I gave you and turn around and go back to the veggies. I wish the owner not the manager the owner of this establishment would reach out to me because this behavior and condition has went on far to long. For the sake of this establishment I know it could be ran so much better as well as gain a few more friendly faces and smiles. A hello welcome to subway and a thank you have a nice day goes a long way when your dealing and working with the public. For your employees it's pretty simple if you hate your job that much and hate customer service why choose that path. Take your bad MOJO and go somewhere where customers are not what is paying your pay check. Without us spending money at your place you wouldn't have income please remember that. Attached is a photo of my second sandwich and it was the nicer of the two. Ridiculous!

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★ 5

Carolyn was the employee working and she did an amazing job with our group order. She was working hard to get us in and out and was very kind.

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★ 2

Got served by cornholio but he refused to wear gloves

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★ 5

Carolyn was very helpful in getting a large catering order together! We needed 24 subs for an event and she did a great job getting everything put together!

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★ 1

Worst service I have ever experienced

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★ 5

The meal I had from here was great! I enjoy it. The Staff was friendly.

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★ 3

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★ 3

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★ 1

I usually never leave reviews but these ladies were very rude. There was also a huge dead moth in the spinach and they served it, just picked around the moth. I understand being an older person working at a sandwich shop isn’t most people’s idea of the American dream, but don’t insult my mom over adding a drink and using a gift card. Life is hard enough, grow up.

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★ 4

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★ 3

Nothing to write home about....

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★ 5

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★ 5

Well they made it the way I wanted and it was good B.m.T. six inch double meat

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★ 5

Great service, very clean inside, great tasting food. Very friendly employees. Carolyn is the best always super friendly and goes above and beyond for her customers.

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★ 3

Nothing spectacular. Carolyn isn't the friendliest human. Tried to converse with her and she wasn't having any of it. Maybe she was having a bad day. I've just been the type of person that, if you work in a customer service position, you fake it until you make it! Not sure there will be an opportunity to see if it was just a bad day.

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★ 3

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★ 3

Nice little place.

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★ 3

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★ 5

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★ 5

The subway in eagle river wis. Has a great team working there. They make your sub fast, and they have new chips. The new chips are called kettle cooked Buffalo chicken dip. Them chips are so good. I had to go back and get 3 more bags of them.

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★ 3

slow service, typical subs.

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★ 3

Took a while to get your meal

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★ 2

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★ 4

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★ 5

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★ 5

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★ 4

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★ 4

Good sub overall and fresh veggies except the spinach looked a bit spoiled.

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★ 4

There is a guy by the name of Mike that works there and it's the ONLY time I'll go. He makes the best sandwiches and has excellent customer service skills.

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★ 5

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★ 5

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★ 5

Just tried my first protein bowl. Got the steak with Pepper Jack cheese and had them give it some Chipotle sauce and throw on some Jalapenos. It was so good. I really liked that I didnt have to get the bread/carbs.

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★ 1

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★ 4

The pizza has incredible tastes and so as the sub's. The staff is fairly nice. Maybe I'm just lucky, but they never messed up on any of my orders.

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★ 3

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★ 1

Not very friendly at all .food was good,but friendliness in the workers mean a lot to me.Someone came in and ordered ahead of time,to only find out they didn't do as promised on phone,the lady actually hollered to worker in back for not taking order properly.,our person never said a word or thanks,we had to do all the talking.This place needs to have some good personal to run this Subway......

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★ 5

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★ 5

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★ 4

Very good service, but a little understaffed for the number of customers which caused it to take 20 minutes. Sandwiches were great!

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★ 5

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★ 1

It's not on any employee, but seriously, $8.50 for a foot long Tuna on wheat - You can get a big ol cheeseburger AND fries at Friendship house for a little over $9

I used to enjoy Subway and the prices, now it's just another greed driven rip off fast food chain.

I will not be going back to any Subway. They're just not worth the money any longer.

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★ 5

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★ 5

Great

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★ 5

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★ 4

Best sub ever made in Michigan

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★ 3

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★ 1

The person who made my sandwich didn't toast it until after he added the tomatoes, green peppers, and spinach. The hot veggies was not what I was looking for. If I wasn't pressed for time I would have had him try again.
I will not go back to that location. I also noticed that the prices seem higher than normal. I wonder if Subway is trying to make up for lost sales due to COVID-19.

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★ 3

The staff needs to speak up when waiting on customers. When asked if I want something, and the answer is no, don't go ahead and do it anyway. The 2nd shift person should have help throughout dinner time.

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★ 4

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★ 4

The worker I had was great. The one who helped the next customer had a little issue with mask wearing. Both the worker and the customer could have done better to resolve the issue, but the worker was at fault for not finding a way. Otherwise 5 stars

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★ 2

some workers don't wear mascara it's disgusting

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★ 4

We ordered 2 subs and a wrap. They were well filled with meat, veggies and cheese. Not very busy, but good service

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★ 3

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★ 5

Good service. Was served quickly and accurately despite a rather heavy lunch rush.

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★ 5

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★ 4

Good food and great service

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★ 4

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★ 4

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★ 2

The guy working today was very rude, i ll be going to St. Germain from now on...this isn't the first time.

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★ 2

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★ 4

Trying their best during the pandemic!

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★ 5

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★ 5

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★ 2

Like subway but the workers were rude when we went and our sandwiches looked like they had been smashed

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★ 2

Very unimpressed

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★ 4

Got through the line pretty quick.

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★ 3

Food was not up to par

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★ 5

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★ 4

Nice and clean

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★ 5

I went to Subway Sunday night at 8:57, I thought that they closed at 9. I apologized for coming in so late, and I was greeted very warmly and told to come in, they don't close until 10. Both of the girls working were very friendly and professional and our sandwiches were great!!

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★ 2

Super slow. And neither employee was wearing a mask. I can eat somewhere safer.

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★ 2

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★ 1

My dad and I drove from Three Lakes just to get dinner from there since the one by us was closed. We were VERY disappointed that the staff was not wearing masks. I don't know if they changed any policies during a pandemic, but i would think it would follow some sort of guidelines like other restaurants do. We immediately left and got dinner elsewhere.

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★ 3

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★ 1

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★ 3

I had a coupon for buy one get one free but because I made the sandwiches a deluxe they would not honor the coupon I still paid for the deluxe though don't understand why they wouldn't honor it.

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★ 5

Good subs.

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★ 5

Fast service!

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★ 1

Rude help nasty subs subway in StGermain is way better happy help fresh subs

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★ 4

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★ 4

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★ 3

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★ 5

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★ 3

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★ 4

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★ 1

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★ 4

We tried their wraps for the first time and they were very good. The service was also very good this time, we have had a few experiences in the past that were not that good - it is nice to see that they are working out their issues.

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★ 4

Pretty good place, the service is good, but I think it needs more people. There was only ONE person making sandwiches and using the cash register at the same time!

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★ 5

I like this place they sanitize and clean there ice machine regularly place is clean and fresh considering the owner doesn't upgrade anything until it is broken down , kudos to the managers

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★ 4

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★ 5

Our sandwich artist Joe was great. I'm not a big fan of Subway but I would go back because of how personable Joe was.

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★ 4

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★ 5

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★ 1

I’ve had many poor experiences that I shared with the owner. He claims to send out coupons and I have yet to see them! I’ve been in contact with him 3 times and he does nothing to make the situation right. This is the last place I’d eat in eagle river. Everything tastes like fish 🤢

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★ 5

Yummy

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★ 3

The new slider sandwich, a passing fad, just get a 6 inch sub. Better all around.

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★ 4

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★ 4

Good food, great prices

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★ 3

Stopped in at 8pm after a very long day at work. 2 workers there and I don't think that they spoke 5 words to me between them. Food is decent, but there are higher quality Subways in the Northwoods.

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★ 4

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★ 4

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★ 5

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★ 5

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★ 1

Subways are NOT created equally ... Nasty

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★ 5

A ton better than the one we stopped at yesterday. Fast, friendly, and all the fixings weren't bunched up in one part of the subs.

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★ 4

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★ 2

Typically where I have lived Subway was a place I loved to go. However in Eagle River there are many times when I go there and they only have 1 employee working. 1 person makes the food, puts on veggies and rings you up. Then then throw away the gloves and put on new ones without washing their hands. The owner should work it or hire people so there are 3 employees. 1 to start the sub, one for veggies and 1 to ring you out. When we pull in the lot and only see one employee we just leave every time. Workers there work hard but can't be happy when they are doing the work of 3 people.

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★ 5

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★ 4

Good

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★ 1

Ripped my friend off for 30 dollars

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★ 3

Not bad

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★ 5

The dude there didnt speak English very well, but the food was still great

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★ 2

Slow!

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★ 5

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★ 1

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★ 5

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★ 4

Older thin white guy was fast, the other guy was an immigrant and didn't speak good English and was hard to communicate with.

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★ 5

Love Subway. I miss the restaurant in Lando (closer to Watersmeet) but will definitely keep coming to the Subway in Eagle River.

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★ 5

Love our little subway. Great sandwiches.

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★ 4

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★ 1

Workers are rude. And they lock the doors, WAY before the time on the door says they close.

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★ 5

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★ 5

Always fresh meat and veggies. Help knows what they are doing.

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★ 5

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★ 4

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★ 5

Good food

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★ 5

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★ 1

Very rude to the customer's!

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