★ 1

Twice now I've ordered online at the Eddy Lane store in Eau Claire, they make you wait in line to get your preordered food and then both times my order was completely wrong and then they had an attitude with me when I went back asking for what I actually ordered and paid for, I avoid that store now.

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★ 1

The new manager is so terrible and rude , food is even worse

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★ 1

Was told they don't accept cash before Labor Day. Who does this? He made up for it because he had to chase my friend out of the store who was very angry. Then all of a sudden he could take cash? Huh. Asked for two 5s instead of a 10 with a tip it off can't do that.

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★ 5

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★ 1

Rude. Unprofessional. The guy acts as if he owns the place. An owner would not behave that why. No coupons allowed. I paid extra for bottled drink handed me a cup. Very erie feeling in the restaurant.

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★ 1

I have never been to a Subway where they tried to skimp so much. Never again. I will drive farther to go to another location.

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★ 1

I had a really poor experience. First, the man making the subs never greeted us when we entered the store. A simple, "Hello!" would go a long way. When making our sandwich, he put on the bare minimum toppings and we needed to request more of just about everything in order to get even a reasonable amount. The worst part, however, was that they prevented me from getting a refill on my beverage. They'll gladly sell you the large beverage, but they won't let you refill it. There are no signs or any other indications that a customer is not allowed multiple refills. When you attempt to get one, the employees will speak assertively towards you that it is not allowed. Really poor experience overall and really bad customer service. I will not be back.

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★ 1

Walked in and my husband ordered a cold cut foot long. The guy made it with only 2 meats initially. When my husband spoke up about the ham being missing the guy argued with him and showed him the gross piece of processed ham he used instead of the normal ham. We bought 3 footlongs and the guy also stated that since we were using a coupon “it’s half meat and less veggies”. He happened to see the coupon in my hand! My daughter ordered chicken with lettuce and jalapeños. The guy added mayo. He refused to make a new sandwich and yet proceeded to wipe it off and say “good enough”. He was rude and disrespectful. I also notice that the nice lady employee that used to work there is no longer working. He was extremely rude to her in front of me once and I’m guessing she had enough which was sad, I went to that subway because she was awesome. We will never be back to this subway again. We used to go at least once a week until he took over and because of him we backed off. But today was the last straw. No more!

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★ 1

They put the absolute minimum on the sandwiches. I saw a guy ask for more black olives and the lady told him it would be extra. Which I don't think they can do that.

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★ 1

Awful experience will NEVER BE GOING BACK TO THIS SUBWAY AGAIN! Couldn’t even get our order right Calling corporate

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★ 1

Poor understanding of customers need and has been talking rudly . I will never visit there again

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★ 1

The new owner of this subway has refused repeatedly to remake sandwiches that were originally made incorrectly. My wife and I have used this subway for many years and after today I encourage everyone to be aware of his no remake policy. I have also reached out to Subway Corporate center to address this continues issue. This Sub sandwich in the photo was supposed to have only red onions meat and hot honey sauce and it clearly has many other additional topping! Also something white and fuzzy was one of the tomato pieces which appeared to be mold. Please be cautious when ordering and eating here.

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★ 5

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★ 1

Ordered multiple sandwiches and a protein bowl to go . Salad was only half full and had maybe a dozen leaves of spinach, when I asked for all spinach no lettuce. footlong sandwiches contained about half the amount of ingredients that u get at any other subway.
Called to find a resolution, was told I could come back(not happening) and they would add more ingredients. They absolutely refused to offer a refund or even a website credit. I will never be ordering from this subway again.

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★ 1

Stay away from this Subway. The new owner took my order and refused to make our subs the way they were supposed to be because we were using a coupon. He would not put the double cheese on the Outlaw (which it literally comes with) and he would not put the nacho cheese on the nacho chicken sandwich. He said only one cheese per sandwich with the coupon. I've NEVER had that issue before. On top of that, you can barely understand him which made ordering so much harder. We used to go here all the time but will not be back after this experience.

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★ 1

I went in and ordered 3 foot long subs. After they got mine started, another person came in and ordered one. While I totally respect quick service, I felt completely RUSHED. The man who started the subs was nice. The girl who put the toppings on would say, "And?" immediately after I would say one. And she put hardly any of the toppings on the sub. I had planned to get sodas and a couple of other things, but feeling as rushed as I did, I guess I just needed to get out of there. I definitely won't be back there. I wouldn't have minded if they let the man behind me go ahead. I didn't even remember to get a couple of toppings on one of the subs because of this.

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★ 1

100 disgusting I just left subway at 1245pm on a Friday I bought a 6 inchs sub for myself and footling for my husband I was going to bring the food drop off at his work on his lunch break they don't speak good English the guy never changed his gloves and kept wipping his nose with the gloves on after i saw him do that i said can u make sandwhich over they got mad said no and I called the health department on them bc its gross .won't be going back .

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★ 1

I went to subway about 900 pm. The open sign was on the door was open. He refused to serve me. I was very upset 😡 if you are going to close early turn off the open sign.

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★ 1

Ever since the new owners took over, the place this place went downhill. They don’t speak English very well. They don’t understand how to make subway sandwiches. They are always there and I hardly see my regular people. The guy alone doesn’t understand that you need 8 slices of cheese on sandwiches not 4. I’ve had to tell him the last 2 times I went in there 8 slices not 4. It’s clearly on the menu. This subway has gone downhill ever since they took over.

I will not be going to this subway anymore. Sorry to all the decent, English speaking employees who do a great job. Your new bosses are going to be the downfall of your store.

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★ 1

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★ 1

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★ 1

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★ 5

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★ 5

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★ 1

So Grossed out don't know what happened they used to have such great service. This Indian guy made my food and He never washed hands. I watched him go from the till to the food without washing or Sanitizing!! 🤮

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★ 5

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★ 4

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 4

Food is always consistent. I will keep going back

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★ 5

Yummy

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★ 5

Stoped in here to get 2 23 and the lady who made my subs was vary kind will be back wish I got her name but. I stoped in at 11:10 on 1/7/24
An because of her ill definitely be back

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★ 4

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★ 5

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★ 1

Employees are very rude and disrespectful

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★ 4

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★ 1

Second time in a row I have gotten sick from eating at this location. Be aware they do not have fresh ingredients or else they do not have the trays cold enough to keep the food from spoiling. I would not recommend this location to anyone!

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★ 5

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★ 4

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★ 4

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★ 5

The hot Italian is my favorite, I like others also.

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★ 5

Used 1/2 off coupon on their footling selection. Great flavored & serves two! Clean and fast. Taste is great.

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★ 5

Sub was really good.

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★ 3

It's Subway! Choose the right option ands it's healthier than a burger..

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★ 4

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★ 3

$60 for 4 mediocre sandwiches... Not impressed

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★ 5

I enjoyed this location. It was bright and clean and I enjoyed the staff! Just kind of plain and very basic indoor seating.

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★ 5

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★ 5

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★ 4

Not bad, just gets to be a long wait if they have online orders to fill

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★ 5

Sandwich was perfect

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★ 5

Really know what they are doing. Excellent service

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★ 5

Good food good service !!!

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★ 4

It not a greasy burger and fries

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★ 4

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★ 5

This is the shop I've gone to since I was a kid. Used to be a great place called beamers better burgers. Since beamer passed and subway took over it's been a great location. Really friendly staff there.

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★ 2

This is the 4th time that I went to this Subway and my order wasn't ready when I got there. This time the the girl told me "it's not ready yet. We forgot all about your order". Then her and the other girl laughed like it was no big deal. I thought that is why you order ahead, so it can be ready when you get there. So once again I was late for work cause my food wasn't ready when I got there. Thanks Subway!!!

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★ 3

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★ 4

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★ 3

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★ 4

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★ 5

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★ 5

Friendly staff, quick service and the food was great!

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★ 4

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★ 5

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★ 5

Gave light mayo but not mayo

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★ 1

Ordered a chicken breast sub with extra American cheese. Received sub with no cheese and double chicken breast. Called the store to let them know and their response was that I could come back in and they would remake it, but that they couldn’t offer a coupon or future sub. I should not have to drive to a restaurant twice to get the correct order. This was their mistake. Super unhappy with their “customer service”.

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★ 5

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★ 3

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★ 3

No napkins in bag.

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★ 5

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★ 3

the sub was okay. we used the buy two get one free, and the free one didn't have an option of being toasted, which is why it didn't taste all that good

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★ 5

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★ 5

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★ 5

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★ 3

Slow service, uncaring staff, food is ok

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★ 4

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★ 5

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★ 3

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★ 4

Very friendly, and enjoyed actually going in to sit down to eat

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★ 1

Lettuce was so frozen and thawed repeatedly that it was not an option, and spinach was wilty looking and again repeatedly frozen and thawed. Sandwiches were not great as a result. Currently in the middle of a remodel, which could be a reason quality was not great.

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★ 3

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★ 2

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★ 5

Amazing food and service would reccomend

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★ 5

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★ 5

Really good food and the people really no what to do!!

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★ 5

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★ 5

It's a subway. This one is consistently quick and I can comfortably go here for lunch and have time to enjoy my sub.

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★ 4

I have had good subs when there in various locations around the Chippewa Valley, but some reviews are not so good.

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★ 3

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★ 5

Great food and the staff were very friendly

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★ 5

Great staff tonight. Subs tasted great

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★ 4

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★ 1

Worst subway experience EVER. Didn't cut the food, had no clue how to make our sandwiches, lettuce was brown in color, never did I see anyone once wash hands. Seen them make several different sandwiches. I will never come to this subway away. You would like getting seafood they would give you some..no I get 3 half scoops on my footlong worst experience

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★ 5

Love the food.

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★ 3

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★ 4

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★ 5

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★ 2

Was very disappointed when we went for a sandwich at 6 PM that they only had white and wheat bread.

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★ 5

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★ 4

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★ 3

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★ 1

They are always understaffed and out of ingredients. You can tell the persons in charge are always frustrated with their subordinates. It doesn't look like a very comfortable work environment , you can feel the tension every time. There's no warmth in their sandwiches, not even the toasted ones!

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★ 4

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★ 5

Better food and better service and friendly

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★ 5

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★ 2

As I’m sitting here at subway Eddy lane the Old lady is training a new kid and he’s so nervous but she was really rude to him in front of all the customers 8 people, the new kid is patient but she’s being really mean to him. In the middle of making my sons sub she stopped to answer the phone.
I only gave 2 stars because her customer service is rude the subs are always good no matter the subway you go to however customer service is everything

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★ 5

Excellent

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★ 2

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★ 3

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★ 5

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★ 4

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★ 4

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★ 1

Always problem s at this location last time in there kid stop making my sandwich to Strach his arm over it then proceed to put his hands in green peppers never go back to eddy lane...

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★ 2

I really don't know why I eat here, everyone I do the food gives me a stomachache and makes me feel groggy. Plus they don't label anything and I'm pretty sure the spinach wasn't fresh.

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★ 4

Good servicw food was fresh

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★ 2

Poor service

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★ 5

Good and healthy

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★ 4

Great quick food

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★ 4

The Subway on Eddy Ln today was awesome ! A nice amount of veggies without having to ask for more ☺️

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★ 5

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★ 3

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★ 5

Awsome as usual

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★ 5

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★ 4

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★ 4

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★ 4

They have everything you would want on a sandwich, unless you are one weird person who would want sushi on a footlong... yeah... enjoy! (That actually sounds pretty good...)

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★ 4

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★ 4

Yum

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★ 4

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★ 4

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★ 3

Good food, kind of slow

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★ 5

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★ 4

yumm

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★ 5

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★ 3

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★ 3

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

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★ 5

Subway

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★ 5

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★ 5

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★ 1

Every Time I go to this subway there Lettuce is old and has some dark spots in it because it went bad. Secondly I alwayd for some reason seem to get sick at it. If it wasn't for these problems I would rate it 5 stars because the staff are friendly.

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★ 5

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★ 5

Great staff very friendly and very helpful thank you

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★ 4

Sandwiches were made just the way we like it. It's or favorite one. W the chili Fritos....

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★ 5

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★ 3

Overall good experience.. but the girl who started our sandwiches was a little rude no smile or anything

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★ 3

I actually really like subway depending on which one I go to. They're all decently good just some I prefer over others but due to the worker who was visibly annoyed with me coming 20 minutes before they closed ( at 9 now) I decided not to order they had already had everything torn down and almost finished mopping when I opened the door I asked the kid " are u closed " I recvied the answer "yes sorry " so thanks subway for sending me to your neighbor ( hardees)

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★ 5

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★ 4

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★ 4

Good food

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★ 5

I love subway. This is always a busy location. Will be going back.

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★ 4

Always friendly people. Nice neighborhood shop!

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★ 1

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★ 3

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★ 4

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★ 3

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★ 4

Typical Subway. Decent food made to order with fresh ingredients. It's actually kinda nice that this one is not attached to a gas station since most in this area are.

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★ 5

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★ 4

It's a Subway.

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★ 4

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★ 5

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★ 4

Fast and friendly

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★ 4

Nice service and good subs

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★ 4

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★ 5

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★ 3

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★ 5

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★ 5

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★ 4

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★ 5

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★ 5

I like pizza

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★ 4

As previously stated, it was very busy during the lunch hour, but the 3 person Sub crew was very quick in making the sandwiches and moving things along!

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★ 5

This location gets quite busy at lunch time, but the employees are very quick and always make your sandwich nicely.

Source: Google