★ 5

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★ 5

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★ 5

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★ 1

We eat here often, and for the most part the food is good, and service is fine. The last time we ordered online, we ordered 4 foot long subs and 3 6” subs. When we got in, everything was bagged and ready to go. We should have checked before we left (our mistake), when we got home, we saw that we only received 1 foot long and the rest 6”. Also missing the added avocado on most of the sandwiches. Now, I wouldn’t complain normally, but that is close to $20 worth of food we didn’t receive. I tried contacting both via phone and subway support, but never once heard a response or was offered to make the issue right. To me, that is very poor customer service. I understand human error, just make it right. That’s all I ask.

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★ 5

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★ 5

This is a good subway everything you expect from a fast food subway.

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★ 2

Simple thing I asked the server if the sandwich could be cut into thirds and they made it seem like it was impossible. Cut the sandwich in half then one half in half again. Sandwich was wrapped poorly and server had very bad attitude. I'll go back but won't be right away.

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★ 5

This place is great. The best subway I've eaten at. Friendly staff and the manager is an awesome guy.

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★ 5

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★ 5

Love this subway. Best service and quality I’ve gotten at this chain

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★ 1

They treat there employees terrible. Ill never step in this place ever again.

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★ 3

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★ 5

Still the best Subway EVER!!!

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★ 2

Of the four or five times i’ve online ordered from this store they’ve messed something up lol. You wanted extra pickles? How about less than usual. Toasted? Nope. Literal joke of a store. I work at a different subway location and I get the online orders can be irritating but me and ALL of my coworkers are able to do it and follow the directions given clearly. It would require literally no extra effort to put on a normal amount of stuff and do what’s instructed (again, I would know!) but apparently the stoners who run this place can’t figure it out. That’s another good point to make.. the dude behind all of these less than mediocre orders is the manager.

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★ 5

Two guys working were great. I came in with 5 grandsons (6-14) and they were very very patient with the younger boys, treating each one like a special customer. Listening and answering all their questions... we will be back. And yes boys can be a handful. But your employees were great with them.

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★ 5

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★ 3

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★ 5

New management has made this place much better! Great service!! I've never had their breakfast before but this will definitely be an option for me now. Very good?!

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★ 5

Fast and friendly

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★ 2

Normally this place is okay at best but not today. If you want subway go to the River Falls locations.

When making both my sandwiches I had to tell them how to make it. Plus they didn't ask me if I wanted my second sandwich toasted and they also forgot the bacon. I had to remind them to do both. Though after five times of telling them then the second worker had said "Well I didn't do it so it's not my fault." to which I said that I wasn't blaming him. I just wanted the mistake corrected, and I was not being belligerent or uncooperative. I spoke calmly and precisely.

The mistakes were corrected but they did skimp out on any sauce on my sandwich. But I just dealt with it because I didn't wanna deal with it anymore. (I have anxiety/mild autism so awkward situations squick me out.)

You guys either need to train your staff better or get someone who knows what they're doing. Bc if they get that confused and flustered with just three customers- they probably shouldn't be working there. And that's with two employees mind you.

Oof- Yeah go to River Falls. Better customer service. They're more personal with their customers when they come in. Even going as far as to ask how their day is. Plus much better food and they actually give you what you ask for- and major perk is they know what they're doing. And you don't have to do their job for them~

Source: Google

★ 1

BUYER BEWARE: Do NOT place an online order at this restaurant. I ordered a breakfast sub (bacon, egg and cheese) and got an absolute joke of a sandwich. When I opened the sun I was confused about the amount of grease that was in the wrapper. Once I opened the sub I found about 20 pieces of bacon (this sandwich normally comes with two) and two pieces of egg each about the size of quarter. I tried contacting the manager for a refund but never received an answer. Really wish I had just gone into the restaurant instead of ordering online. Scary.

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★ 5

Honestly the best Subway I have ever been too, in any state or any City. The service is phenomenal. I will return over and over while I am in town…..and when I return as well. They also recovered my phone after I left it and stored it safely.

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★ 5

Always pleasant

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★ 3

Crabby people, smile would change that place

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★ 5

Really great guys working there, nice and caring

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★ 5

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★ 3

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★ 3

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★ 5

Never met Jacob before but I thought he was the manager of the store. Polite, attentive, fast subway maker, with really great knowledge and suggestions. The one downfall is they were out of meatball subs which happens to be my favorite. Their shipments come in on Monday for meatballs :-)

Source: Google

★ 5

Well-run, clean. Friendly and professional service. The management of this Subway truly cares about the quality and professionalism of the young people they employ. As a result, they are able to attract and retain some of the finest young adults in the area. This place is an asset to the community.

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★ 5

The last with a braided pony working today was and is shears absolutely amazing and in such a cheerful mood! She makes our day brighter

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★ 5

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★ 5

Love it, see you soon.

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★ 3

Really sad that every time we've ordered "online" for pickup, it's like the employees don't give a rat's you know what. "It's an online order, they can't see it now." Well, today I'm done with that. Our order was the lamest yet. The salad I ordered was the saddest "salad" I've ever had. Just a couple of leaves of lettuce, I didn't get half the stuff I ordered for it. My husband ordered a foot long and got a 6in. How long is this gonna go on, this nonchalant attitude by kids who don't even want to be there, really shines through in the order's they send out the door. It's shameful. Then when you try to call them, they don't pick up.

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★ 5

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★ 4

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★ 5

Placed a pickup order and got done 1 hour early went to Subway and they made my order immediately even though they hadn't received it yet. They took my word and I showed my order in the app that it was paid for etc. They are very nice, friendly and accommodating. I was able to drive to my next event without any delay. Both employees working in the store were nice, greeted me very friendly and were understanding of the situation.

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★ 1

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★ 5

The best Subway location I have visited. The staff is excellent--they are always very helpful with an excellent attitude, provide awesome service and work hard to keep the restaurant spotless.

My visit tonight (9/19/22) was especially review worthy. We arrived near closing time and the staff overheard me saying we should take our order to go as it was closing. They invited us to sit down and enjoy our meal rather than eating in the car or rushing through it. Both gentlemen checked in and asked us how the sandwiches were. I have managed a few upscale kitchens and would be happy to have staff like that on my crew!

Ask about the menu hacks, pizza and burgers at Subway? ;)

Source: Google

★ 5

Tasty and fast. Well done

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★ 3

So I like the owners here, good people, so I'm hoping it's a mistake. But more than once, actually more than twice- I've gotten over charged. Maybe it's changed, but you used to get two cookies with a "meal". The first time I only received one with my meal, so the next time I went in and said " the meal comes with two right?" And she says yeah, but I asked for a receipt, and I got charged for an extra cookie. The second time my husband got cookies, and I got chips, I got charged for an extra bag of chips.- the last time, I got the meal with a XL soda and cookies. I got charged for chips and a cookie. I have no idea what going on. And normally, I would go in and dispute this and talk to them, but they are always so busy at lunch, and I don't have the time to mess around. But the owners never there when I get done with work. The owners are there when this has happened, but they are never running the register.
I get it that accidents happen. But stuff is expensive nowadays. And after a few times happening- starts to not feel so accidental. Maybe employees need to be trained on the register more??

Source: Google

★ 4

Very nice boys ,good service.

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★ 4

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★ 5

Positive experience

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★ 5

Great food and service

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★ 5

It was excellent. The food, the atmosphere, everything. It was also spotless. The two young men working were wonderful too.

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★ 5

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★ 5

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★ 4

Nice customer service

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★ 5

great subway

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★ 3

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★ 3

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★ 5

Me and a group of friends have been coming here once every week for several months. Staff has been great, the food has always been delicious, and the prices are very reasonable. Would recommend👌.

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★ 5

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★ 1

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★ 5

Subways rule

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★ 5

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★ 5

I have had my online order messed up about 6 times now and today I walked in and Gineen did amazing. Her customer service was outstanding and she was quick. She will be why I come back and definitly needs a raise if she hasn't already.

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★ 5

The staff was great and they did a great job in making the food and paying attention. A lot of timea when you walk in and see the young staff you don't know what to expect. Not in this case, these two guys were on it.

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★ 4

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★ 5

Best experience in fast food I think I’ve ever had. Two guys in their 20s (didn’t catch their names) we’re absolutely phenomenal and went above and beyond when it came to my m allergies. They even made sure to open a new package of lettuce and even get fresh bell peppers for my sandwhich to ensure there was no cross contamination. I couldn’t have asked for a better experience! Made my day 😁

Source: Google

★ 5

Subway is a great shop I love to go there for a sandwich once in awhile they have other things too they are an awesome place to go

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★ 5

Clean, friendly environment. Have the option to dine in, call in order and they will put it on a rack for pick up, or you can order take out.

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★ 5

It does taste better

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★ 5

My meal was tasty, nice place to sit!

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★ 4

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★ 5

Decent customer service!

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★ 4

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★ 4

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★ 1

Do not order from this restaurant online. They mess up your order every time. They always forget something from your order or they put the completely wrong fixings on your sandwich. Would not recommend this subway.

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★ 5

They know how to make sandwiches here. I go no where else but the Ellsworth Subway. Keep up the good work.

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★ 5

Good meal and great service.

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★ 5

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★ 2

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★ 5

Totally normal subway.

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★ 5

Made the sandwich

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★ 4

Decent place to eat

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★ 5

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★ 3

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★ 2

They don't put a lot of effort into making a good sandwich

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★ 3

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★ 4

Getting a gift card

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★ 5

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★ 5

When I went in I got speedy quick service with a smile behind the mask that shown to the workers eyes. They were more than courteous with all this Covid stuff going on, especially the young man in charge at the time, Connor.

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★ 3

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★ 5

Always fresh and delicious!

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★ 4

Food tastes great

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★ 4

My sandwich was made correctly and it was delicious not much else to say about Subway

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★ 4

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★ 2

Worst sandwich I've ever had at a subway. Got me sick. Thank god I only bought a 6 inch. I also got the cheese and broccoli soup. That was really good and would buy again.

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★ 3

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★ 5

Great food and service.

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★ 4

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★ 4

Always been a fan of Subway, the vegetable selection seems fresh and has never dissatisfied, also the low carb options are really nice, but i miss the tuna, any way you can bring that back to the ellsworth store?

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★ 5

Food was good.. made fast.

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★ 4

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★ 3

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★ 5

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★ 5

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★ 5

I mean u can't go wrong with fresh food, love this place especially after a great work out.

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★ 1

Been there and flies are in by the food

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★ 4

It was very good. I had a meatball subs on flat bread

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★ 5

This subway is one of the best, they make the best sandwiches and salads. The staff is also friendly too.

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★ 3

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★ 2

Came into to get supper. 3 people working none looked happy. Asked for 2 to be toasted and they barely toasted. Hardly any sauce on mine. Felt rushed to get order and out the door, I did want sliders for work tomorrow but didn’t order due to this. Wanted Subway for while but believe I’m good for sometime now.

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★ 1

Employees complaining about other worker while trying to enjoy my sandwich

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★ 4

Normally a great place, however staff had a bad attitude today. Tried to make us feel bad for making them actually work. My wife will never go back.

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

Life saving subs, that sheltered me during a tornado!!

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★ 5

Sheltered me and my stepbrother from an incoming tornado, also had a cheap and delicious BMT with banana peppers.

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★ 5

great food and service.

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★ 2

Went down the hill compared to 1.5 years ago :(

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★ 4

Good food, easy in & out, friendly staff.

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★ 5

Strong crew. Excellent service. Liam and Connor go above and beyond. Very personable and polite workers. Highly recommend.

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★ 4

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★ 5

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★ 2

This particular Subway is frequently closed with lights out 15+ minutes before closing time. If you want to be sure to get food, plan on arriving at least 30 minutes before closing time. This has caused logistical issues for some of us coming in from out of town planning on eating at Subway for dinner. This is the only time I can ever recall a fast food place refusing service 15+ minutes prior to closing time. They need to realign their hours with when they're actually open. The sandwiches themselves are fine.

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★ 3

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★ 5

Went in on one of the bitterly cold evenings and as I rounded the corner to enter the lights shut off. I wasn't aware they were closing early due to the cold. The young man locking up saw me and turned them back on and opened the door for me. Even though they had nearly finished putting everything away for the night they were more than happy to make sandwiches for me. The young men working that evening were very personable, really positive experience.

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★ 3

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★ 5

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★ 5

Great workers & friendly staff. Do not disappoint. Used to have a few not so good workers but now it is all great and helpful people that care about your order and want to help you right away. Been going to this Subway for a while and I will keep going back

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★ 4

Delicious

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★ 4

Fresh food

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★ 5

I asked Connor price to build me a sub that he would recommend and he did not disappoint... it was delicious!!! Definitely eating here again.

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★ 5

Great young man named Connor, great service, very nice and polite. And he made me the best sub I’ve ever had... deserves raise

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★ 1

First time I had to pay almost $2 more for the same sub any other you pay $5 this place is $7

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★ 4

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★ 5

One of the better Subway locations. Staff is excellent, prices are average, subs are good.

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★ 3

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★ 5

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★ 4

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★ 5

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★ 5

Subway in Ellsworth, WI is great, Sean (owner) and Employees do amazing, always so clean and everything is always super FRESH, in the 20+ yrs I've been going, it never has been anyway else!

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★ 4

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★ 1

Messed up my order once and they hold a grudge against me

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★ 5

Quick service

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★ 5

Good for the committee

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★ 5

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★ 5

It' healthy and I just tried their new sub and it was great.

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★ 5

Great service

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★ 4

Clean and friendly young staff.

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★ 4

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★ 5

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★ 4

Good food

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★ 5

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★ 5

The best subway in the whole surrounding area! Well kept and very clean! Love eating here!

Source: Google