★ 5

Best subway in town - Minsk sets it up!

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★ 5

The worker is very nice and I had the best sub of my life

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★ 5

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★ 5

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★ 5

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★ 5

Was a great time! Fast service and good food!

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★ 5

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★ 5

Always excellent service

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★ 5

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★ 5

This is one of the best subways I've been to. The staff are very attentive and the management is amazing. Always clean, fresh, well stocked, efficient, and the staff are so welcoming. They remember their customers. I literally drove an extra 10 miles out of my way just to eat here!

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★ 5

I had the perfect meatball sub here toasted. And the dining room is really beautiful. Great place!

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★ 1

I went in 20 minutes to close to order 3 sandwiches, I get it is close to closing but how the guy behind counter acted was ridiculous. He was slamming the paper you put the sandwiches on down on the counter, asked me what I want. When I said I have 3 sandwiches he got visibility irritated and started slamming doors to get bread out and then slamming bread on the counter. I just turned around and left, don't want any sandwich that guy would make. When I got out to my car he turned the lights off in the store before closing. Whatever, not coming here again

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★ 5

Great friendly people

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★ 5

Great customer service

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★ 5

Excellent food

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★ 5

Very professional and respectful good food and clean store

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★ 5

Great food

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★ 1

bird in the store flying behind counter

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★ 5

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★ 5

Friendly staff. Place is clean. Definitely returning!

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★ 4

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★ 5

Good food better service

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★ 5

Great place to eat and really liked the way they are been taking precautions for COVID-19 safety

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★ 5

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★ 4

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★ 1

I order the same thing frequently and pick it up. A protein bowl. This is the 5th time they forgot to put cheese on it. It clearly says it on my order. I really am confused on how and why they keep doing this. I have complained several times. It comes up as SHR MONT CHED, It is shredded Monterey Jack chedder cheese. I pick it up and sometimes do not check to see if they put cheese on it. I’m going to have to have them make it in front of me from now on.

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★ 2

Usually a good place for a quick sandwich. Website says open until 9 PM, hours on the front door say open until 9 PM. Closed up for the night on Sunday 12/15 at 6:15 PM.

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★ 2

Went in during lunch hour today and veggies looked something to be desired. Meat serving less than usual.

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★ 1

This location is never open when suppose to be. They make their own hours

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★ 5

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★ 1

Never trust the times they are open. It's never right. If you place order when they are supposed to be open but they are closed don't expect to get your money back. Worst subway.

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★ 3

The place looks nice and clean on the inside (from what you can see). I only gave 3/5 stars because I’ve watched them now a few times- not wash hands- touching face then putting gloves on- then ringing you out and just going right back to make more food WITH THE SAME GLOVES ON. Disgusting. Then there was an instance where the guy had to keep going to back room while making my subs WITH THE SAME GLOVES ON AND NEVER CHANGED THEM when returning. I haven’t gone back since unfortunately.

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★ 3

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★ 4

I had a last minute large order for work. With short notice, they happily had my order ready within an hour! I called other places and they would not accommodate. A big thank you to the staff who were helpful and willing to work with me!

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★ 2

Ordered on my phone. Paid on the Subway app. Went in to get order and he said they did not get it. I showed him the order on my phone and he said he could not help me since it was not sent to his system. I asked for solution options and he had none. Felt like I was bothering him.

I asked if he could at least put in the same order for me, which was a buy one get one half off, he said no, that is only if you order on the app. I thought he was kidding, but he was not. I left without any food and had to contact my credit card to reverse the charge.

Worse part? The guy was one of the owners.

Horrible, horrible customer service.

Sorry to say.

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★ 1

They refuse to take coupons, and were not nice about it. No wonder there aren't many cars in the parking lot. If only google let us leave 0 stars. Strange that Subway mails coupons to us, and we can't use them at our local store.

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★ 4

Fizz is an amazing worker. I love him. He makes the place feel homely. He and the rest of this crew are amazing people. Thanks everyone at this store!

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★ 5

So glad there's a Subway in Frankville!!

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★ 1

Only one person. Tray of prep was not ready or out . It was in a cart. The person did not wear gloves and was coughing all over. I asked to was hand and he responded with “it’s clean” I didn’t want the sandwich but he said he made it already. I just paid and thru it away. I asked for just a home and cheese since nothing was ready. And from the hour that was posted on the store it was open for more then 2 hours

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★ 5

Absolutely perfect service!
Employees are very kindly and friendly everyone must visit.

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★ 4

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★ 1

I ordered a BLT and I get home and it's bacon and mayo,so I called and the middle eastern decent man says that's what a BLT comes with,so I called a different subway and they said it comes with bacon lettuce and tomato. Maybe you shouldn't be in food service if you don't understand the Americans that order American food

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★ 1

The meatballs on the meatball sub weren't even heated and the other sandwich I got is mostly bread. I would give them 0 stars if I could.

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★ 2

The Philly cheesesteak sandwich was mainly bread. I used the app to order two sandwiches and they were the skimpiest sandwiches I have ever had. I took a picture in case I could post it to the review, but there isn’t. Usually they make the sandwich in front of us and there is no issue. Last time I use the app.

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★ 5

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★ 5

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★ 3

Servers were quick to make your order

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★ 5

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★ 5

So fresh sendwich. The workers r so frankly it’s beyond testy

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★ 1

Dirty environment, old food (brown lettuce) not stocked well on anything. No original terriokee chicken. Chincy on toppings. I stopped going to ALOT of subways because of this more common problem lately. I used to love subway now days Im very much disappointed. I will not be going back can't chance food poisoning with my family.

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★ 5

The new sandwiches tasted very good

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★ 5

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★ 2

I'm visiting from Texas and pretty disappointed in my visit to this Subway. We wanted to grab some sandwiches for the train ride in to Chicago and ended up having to go buy more lunch meat to finish building our sandwiches. The location is nice and clean, but 1 slice of lunch meat per 6inches of bread is not nearly enough...and definitely not up to Subway standards. Also, the apple juice in the fridge was 2 months expired and it was obvious just looking at it.

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★ 1

Zero customer service as soon as I walked in. I had to ask them how they were along with saying hello first. Was told they weren't toasting sandwiches even though their toaster was up and working, and they still had an hour till close. Got back to my hotel room, which is a 5 minute drive, to find that the meats are room temperature and the toppings were very slim. I am very disappointed in this experience, and I love Subway. I will be getting ahold of corporate for a refund and to report the store for poor quality control. I don't think they understand how bad meat can get people sick.

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★ 5

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★ 5

Fast and friendly service.

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★ 5

10/10 the workers are friendly and even remember what you usually order if you're a regular. Definitely dont get the problem of them overdosing your condiments either.

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★ 5

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★ 5

The food here is always good and the service is great.

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★ 5

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★ 4

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★ 5

Great place to seat and eat and really friendly environment

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★ 5

Delicious 😋 food ....

Great customer service
Keep it up guys

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★ 5

Best subway in town ... spacious dinner
Nice salad bowl with spicy yummy

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★ 5

Subway sandwiches are always delicious and tasty. As it is near Gas station so sometimes you might find wait queue but not too long. Wait time is maximum 5-10 min.

I have only issue is that I am not getting any coupons over mail.

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★ 5

Great staff

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★ 5

Friendly and fast, our server was so kind and patient with my elderly mother.

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★ 5

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★ 3

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★ 4

Better service now and cleaner

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★ 5

It's a great place to go for a sub. Especially if you're on the road. Subways are everywhere.

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★ 5

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★ 5

Really good, not busy, Cheesesteak yum. Nice big dining room.

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★ 5

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★ 5

I love the way they make subway. Very effective customer service. Best smile on the face and interactive talk.

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★ 5

Best subway ever

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★ 3

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★ 2

Not that great, but it's the only fast food in Franksville. We ordered a pair of subs, made it over there in about 15min , they didn't even start putting the sub together. When we finally made it home, the subs were missing a lot of the ingredients. My wife sub didn't have any meat on it! $11 for a meatless sub, forget it! I'm sticking with Jersey Mike's....

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★ 4

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★ 4

Good Food. Good temperature. When you order a kids sub, make sure to request the meal or you only get the tiny sub.

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★ 4

Love subway for the fact you can see your sandwich made and how fresh the ingredients look

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★ 5

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★ 5

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★ 5

Great service and quality food

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★ 3

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★ 5

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★ 4

Fresh and friendly location

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★ 5

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★ 3

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★ 5

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★ 4

Clean

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★ 4

Good clean restaurant.

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★ 5

They were quick and polite. Food was fresh and tasty

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★ 1

Used to be a good place for lunch, however the portions are what it used to be...

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★ 5

Nice clean and friendly staff.

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★ 5

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★ 5

Great place to go really loving environment and really good sandwiches

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★ 2

Ordered online for pickup - picked up and brought to park for picnic with my son.. the order was very wrong! Right sandwich wrong toppings completely. Very disappointed. They clearly didn't read the order beyond sandwich type.

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★ 5

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★ 1

I called into place a lunch order at 12:55. The person started taking my order and after ordering the salad, he asked if i could call back in 10 min because he had a line of people waiting. Trying to be nice, I agreed. While waiting I decided to just order online. Got all done ordering the salad and 3 foot longs and there w as an "error" and I should 'try again'. Entered the payment info again, and another "error". My cc card was NOT declined, just an error in their system. Meanwhile I tried calling and I could give them the cc over the phone. No answer. Called again, no answer. Called a third time, no answer! This isn't the first time I have had trouble at this place. Asking me to call back tells me that my business wasn't that important to them. Well, they won't have to worry about that ever again. 35 minutes of screwing around and A & W got my business.

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★ 5

Used the app, got bogo footlong, delish!

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★ 5

Best subs in town clean stores an restrooms employees always friendly

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★ 5

Love how the pile on veggies when you ask for extra

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★ 2

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★ 3

This alright

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★ 4

Clean and friendly

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★ 5

Good service. Good sandwiches.

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★ 4

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★ 1

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★ 5

The guy there is real nice and remembers us so well

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★ 3

I got food there

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★ 5

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★ 5

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★ 1

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★ 5

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★ 4

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★ 1

I work nearby and is the only place I can go for lunch. The service is slow, takes about 15 minutes for me to get my sandwich. Went to go today and they where closed for remodel. Why couldn't it have been done early in the morning or later at night? Why choose to do it at peak hours!?

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★ 3

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★ 5

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★ 5

Great subs

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★ 5

Great subway.. Very Clean usually no or very short wait. Rarely out of items. Staff is always helpful.

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★ 4

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★ 1

Disappointing. Staff seemed like we were bothering them. Tiny half steak sub, soda and chips almost 9.00. Last time I'll go to a Subway.

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★ 3

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★ 5

Great food in a hurry. People friendly

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★ 4

The food was good, but I am giving it 4 stars because there was clearly a new employee who didn't know exactly what to do. He was fine, and I actually liked how he asked questions of the other staff members. The reason it has 4 stars is because the eldest member there was super rude to him. He ended up burning his fingers on the oven, and she was really rude about it. Almost like she was annoyed with him not knowing how to use the equipment. I honestly wouldn't expect him to know how to use it because he was new. It is up to the older staff members to teach and guide the newbies, so they don't have accidents like this.

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★ 5

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★ 5

Great service

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★ 4

Its chain shop food is good. The staff has always been nice. I ordered a spicy Italian on whole wheat.

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★ 4

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★ 4

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★ 4

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★ 4

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★ 5

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★ 4

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★ 4

"Welcome to Subway" was nice and refreshing to hear as you walked in. Service was friendly and swift and was pleased with my lunch. I would have given 5 stars but the place was a little dirty and could use a good sweeping.

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★ 4

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★ 5

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★ 5

Its subway. Thanks for the sandwich.

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★ 4

Delicious food.

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★ 5

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★ 3

Great sandwiches but poor service

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★ 5

Nice fresh bread, always has soup ready and actually listen to you when u ask for a lot, a little or just a pinch!

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★ 5

Great service also fresh meats and fresh veggies !

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★ 2

Haven't been to Subway for awhile. Stopped by and had a hot sub. The bread was too soft and there was too much liquid on the cooked chicken. By the time I got home to eat it (10 min at most) the bread had soaked up all the liquid and was mush. I couldn't pick it up and just pulled off chunks to eat. I think I will stick to their cold subs.

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★ 3

No tienen muchas opciones vegetarianas

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★ 5

Always have a good experience here. Staff is very nice

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★ 5

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★ 4

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★ 5

Last week-end I ordered 3 trays of sandwiches and a vegetable tray for a shower. When I placed my order I received wonderful advice about how to feed my 36 guests. My nieces picked up the order on a Saturday when the restaurant was very crowded due to a soccer tournament nearby. The crowd allowed my nieces to go to the head of the line to pick up the pre-ordered and pre-paid food. The sandwiches were wrapped, bagged and ready to go. Everyone at our party enjoyed the freshly made subs and veggie sides. Our guests commented on the great tasting sandwiches with the fresh bread. What a wonderful experience and I'd do this again.

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★ 1

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★ 1

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★ 5

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★ 1

Couldn't understand kid on the phone that took my order. He rung up an amount $8 more than expected. He said I ordered footlongs and that was my answer on the phone. I told him he never asked and if he did, I didn't understand him. I said he should just give me both subs. I was told it doesn't work that way. He wouldn't answer what he planned on doing with the extra sandwich. He blew me off telling his coworker he was going to go in the back. Eventually, i got rung up correctly and left with two 6" subs.

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★ 5

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★ 1

Really nasty the lady use the same gloves touching everything and then touch my sandwich. No smile bad customer service would never come back.

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★ 4

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★ 4

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★ 2

I rated 2 stars because other than the horrible experience I had today, the other days were good. I order every every Thursday for a pick up on Friday. When I got there today my pick up was not made. The employee said she had no idea there was an order for pickup. I had to wait for the manager to get there and start making the order. My employees received their lunches late because of this. Also I made an order for myself, while the order sat there after being toasted, the employee took another customers order. This is very disappointing as I order from this place every week.

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★ 4

Good and fresh. Friendly, efficient service.

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★ 4

One of the best place for a fast lunch meal

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★ 5

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★ 1

Very unprofessional staff

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★ 5

Service was quick, employees were friendly and efficient!

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★ 2

Had a bad sandwich, this time not enough coverage for the girl behind the counter. She did her best but being rushed she couldn't take her time.

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★ 5

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★ 1

Had to wait 15 min, only 1 person working, 2 employees were working in the back and never helped the person making the subs, The management needs to improve, always had issues at this location.

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★ 1

Poor slow service

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★ 5

Fast for lunch unlike other subways.

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★ 1

This place has ants crawling all over the soda counter, by the straws and lids, all over the chips, the checkout counter etc. Several customers have complained and an employee has told the owner about this problem after having customers complain and the owner refuses to take care of the problem.

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★ 5

went into the subway April 16, 2016 at around 9:30 pm we ordered 2 separate foot long subs and we share them but we wanted hot peppers on half. cody was very helpful, patient and respectful did an excellent job making our subs and cut them in half and marked them and double checked to make sure the peppers were only on one side and he bagged them separately we took our subs home and loved them very much and never second guessed which one had the peppers . it is very apparent that at least the subway in franksville, hires quality employees. we will return and recommend this subway

Source: Google