★ 1

Trust me I gave 1 star because there is no Zero star option!
This SUBWAY SUCKS!!!
I was there last night and purchased 2 subs. I was shocked at the lack of meat / cheese they put in the sub. When I noticed this I asked for more and he said it would be an additional 3$. I just started laughing…I’m so mad I didn’t just leave!
I asked the guy if they could possibly slice their meat and cheese any thinner!?!
WHAT A JOKE! Seriously, your sub will have NO PROTEIN in it. I wish now I would’ve also taken a picture of my sub once I started eating it, it was ALL BREAD AND LETTUCE! You could NOT see the meat! 😳. And I got the BMT which is 3 MEATS!!! THEY SLICE THEIR MEAT SO THIN it is all SEE THROUGH! DEFINITELY DONT EXPECT YOUR SUB TO LOOK ANYTHING LIKE THE PIC ON MENU!
Won’t be wasting any time or money on this Subway!

Also a customer left a review a few down from mine, he had a picture and stated he did not get his EXTRA HAM that he ordered! ……NO, THAT WAS THE EXTRA HAM!!!! …..which remember he had to pay extra for that! ….so if you don’t pay for extra meat, you will not see meat.

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★ 4

Ever since new management took over a few years ago this place has been great. New employee working this weekend has customer service skills that need to be fine tuned. First time having a problem in years so I will be returning, just lucky it wasn’t my first time there otherwise that man would have changed my mind about returning. Otherwise the workers I have encountered are wonderful. Hopefully he gets a well deserved break. Was complaining the whole time about working close and open. Not fun, but we’ve all been there, just gotta push through 🤷🏼‍♀️ he also went and hid in the back and was nit-picking the board when he returned. 15 minutes later (being the only one in the store) he began my order. Was then upset when I didn’t give him a tip after he didn’t accept my coupon. His right but also I’m not tipping you sir.

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★ 5

Grate service & subs.

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★ 1

Got the entire order wrong.. it’s like he couldn’t understand or didn’t try.. I asked for toasted with extra ham no onions or tomato’s. I got a sub untoasted with onions and tomato’s. And no extra ham.. which I paid extra for.

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★ 5

The guys who work there are 10/10 amazing!

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★ 5

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★ 1

guy that works nights needs to get fired. Two times now he has gave me and my bf terrible service. First time we get there 20 minutes before they close 20 !! I have worked in sub shops before where I’ve gotten people 2 minutes before closing and we still make them food that’s what being in the customer/food industry is. If you can’t be respectful towards customers then find a job where you don’t interact with them. Anyway the first time when we came in 20 minutes before closing he didn’t even let us look at the menu before he tapped on his wrist as if to tell us to hurry up and get out. Then a couple weeks later as in tonight my bf goes in to get a sub and the guy refuses to serve him saying “they’re out of bread” when there was clearly bread. But apparently all that bread was stale then why hasn’t it been thrown away or why haven’t you made fresh bread. It doesn’t matter what time of the night it is there should always be fresh bread even enough for some to be left over for the next day. This time it was 2 hours before they closed. How do you have no bread 2 hours before you close!? Just terrible customer service.

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★ 1

Ever since the store was purchased you dont get shit for fillings in a sub, I have NEVER seen bread touch like this before. Despicable

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★ 5

This is the best Subway in the area. Both employees working are so friendly. You could tell they really care about their customers. As we sat there eating, multiple people came in and they called them by name, asked how their day was. Just very friendly. Plus the bread was fresh and the subs were delicious!

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★ 5

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★ 5

Very nice people and good food

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★ 5

Best subway I've ever been to. Staff is always friendly even when some of their customers are not. Food is always a fresh and available unlike the west side subway in Walmart.

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★ 1

It is a bit overpriced. A footlong costs like 15$ now....

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★ 5

I liked the people that work there it seemed like they enjoyed being there. The meatballs were a little burnt but they did great on the rest of my family's food.

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★ 5

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★ 4

Wish portion sizes were bigger. Otherwise great job and great customer service 👍 keep it up

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★ 4

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★ 5

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★ 4

Ordered online around 6pm and they gave me the wrong bread

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★ 3

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★ 5

Super friendly service on a Saturday mid day!!

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★ 5

Best subway and best people.

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★ 4

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★ 5

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★ 5

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★ 5

Food is fresh and employees and great 👍

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★ 4

It was a generally good experience. What one would expect at a subway.

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★ 1

Online ordering was not working. Website is garbage. Very upset. Wife needed to eat but I guess whoever controls the website had a rough day. Now I got an upset hungry family. Will think twice about our next visit.

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★ 1

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★ 5

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★ 5

Great food. Fast friendly service.

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★ 5

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★ 4

Good food

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★ 5

Love all the fresh veggies!
Staff is always super friendly

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★ 5

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★ 5

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★ 5

Love the Protein Bowls!

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★ 5

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★ 5

Great service and clean!

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★ 1

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★ 5

Friendly staff (new employees did a great job), fast service, of fresh choices on the menu,...

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★ 5

Great service!! All the employees are kind and hard working. Such great customer service my 9 year old daughter even noticed and wanted to leave a tip! Well done. We will only go to this subway in Hartford from now on.

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★ 5

The girl that was working today is great! This is the second time we have been there on a Sunday morning and she has taken care of us. The last time we were there they were getting slammed and she handled it all with a smile on her face and was also helping her coworkers who seemed to be new. Keep up the good work!

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★ 5

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★ 5

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★ 4

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★ 5

Great staff great store

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★ 4

It's a good place to grab a quick bite. Clean

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★ 2

We were in the middle of eating our subs and as soon as the clock struck 9 which is apparently their closing time we were told they close and 9 we have to go outside to finish eating they have to lock the doors. I thought that was a bit extreme and out of protocol. I can see of we were finished and then just chit chatting and hanging around bit we were quiet and eating. Just got all of our subs 10 mins before. The whole lobby was empty ot was just us not seeing why they couldn't just do all their closing work around us and then just have our one table left at the end to wipe down quick. I have never at any restaurant been asked to leave while eating.

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★ 1

We ordered our food after waiting 5 minutes for people in front of us. It was close to closing time. We were half way through our subs and were asked to leave because they had closed. I'm thinking it's like 915. NOPE! 900... Really?!! I never heard of this before 😡😡

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Staff is friendly and courteous and knows what they are doing

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★ 5

In my 25 years of living I have never been greeted and treated so well by a sandwich artist at Subway until I walked in the Hartford doors today. I was greeted by Chantel (I think that was her name😅) who was sporting an adorable Subway headband, and she was so amazing! I wouldn't have wanted my sandwich made by anyone else! Just when I thought I was going to leave a raving review off her customer service, her coworker (didn't catch her name but she has Grogu in front of the display case) was absolutely delightful too! I normally rush in and out at Subway but I stayed for a few minutes just to talk about Star Wars with these wonderful women! I just started a new job in Hartford and I am thrilled that I have found a Subway I can go to and receive amazing customer service! Thank you again ladies! ❤️

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★ 5

Our subs are all was great we have not yet gone through the menu

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★ 5

Muy limpio y con bubas medidas de seguridad

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★ 1

I tried ordering online, website charged my card but I never got an order confirmation. Called the store, talked to someone who said I would probably have to call my bank and cancel the charge because nothing came through on their end and this was a known issue with their website. So took my computer down to the store to show what I ordered, and talked with the woman who I spoke with on the phone, who claimed to be the store owner. I asked if the subs I ordered could please be made since I had already been charged for them. The owner laughed at me and said no, it wasn't her problem and that I would have to call my bank and cancel the charge. This is obviously terrible customer service and I will not be going to this Subway again

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★ 5

Everything came quick and as ordered. Perfect radio for all toppings, cant complain!

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★ 1

So I ordered a tuna sub well atleast I though I was. Apparently 4 small tablespoons of tuna is considered a sandwich. Dont plan on going back there again especially if your going to charge $7.99.

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★ 5

The best subway in Hartford

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★ 5

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★ 5

Very nice staff. Good Food!

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★ 2

Tasty food. Poor customer service.

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★ 5

With great food and an ever better staff I make this subway my stop for lunch as often as I can. Keep up the good work guys!

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★ 1

This Subway is one of the not so good ones. Their bread ALWAYS taste stale and their veggies look like they've been sitting around for 2 weeks. I don't understand why the owner doesn't do something about it, maybe she feels mediocre is acceptable? I can tell you, many have stopped going due to the decline in quality. I used to eat Subway 3x a week, now I refuse to go.

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★ 5

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★ 4

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★ 5

Polite staff and manger

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★ 3

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★ 5

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★ 4

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★ 5

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★ 1

Waited around after I went to the gym till The subway openedBecause the subway that opens first in this town is located in Walmart and constantly has flies crawling all over the food. Went inside the young lady took my order and made a great looking sandwich Was very courteous but when it came time to pay I attempted to use my credit card because that’s all I had on me and due to the system being down I cannot pay for my food they were not willing to do anything to resolve the issue so I walked out of there essentially without My food simply because there was a problem on their end excepting payment

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★ 4

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★ 3

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★ 5

My favorite is always seafood and crab! Nice staff!

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★ 5

This subway was fast, friendly, and clean. Great place to go

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★ 4

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★ 4

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★ 5

Everyone there is super friendly and efficient. I have never had a bad experience at this location. The manager is very sweet as well!

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★ 4

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★ 4

Forest ham is a great Sub

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★ 5

Friendly, portion size not too much not too little either, clean store! I rang the bell for perfect service.

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★ 5

The best Subway that I've ever been to. Always clean, fast and correct. Workers are friendly and take the time to get to know their regulars. As far as Subway's go, this one is a winner.

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★ 5

Loving the cheesy garlic bread meatball sub!!

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★ 5

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★ 1

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★ 5

Hey, if you want fast clean food the way you ask for it, you can't go wrong here. Fast service...fresh

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★ 3

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★ 5

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★ 1

Horrible owner last time me and my husband went in the workers started talking about us under there breath wrapped our subs up so horrible that we couldn’t even eat them when we got home because they were twisted and smooshed. Also charged me for 2 drinks that we didn’t order and refused to refund us. When I called back saying they charged us for drinks. Also in last had charged us for additional food and would refuse to refund.

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★ 4

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★ 5

It is one of the best, great manager and great service

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★ 3

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★ 5

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★ 5

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★ 2

If you love standing in lines then this place is for you. Don't come on sundays.

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★ 5

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★ 5

Like the coupon and the subs are great great .

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★ 5

Great service the perfect sandwich
just the way I like it!

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★ 4

Pretty much as good as any other Subway out there, definitely cleaner then most.

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★ 4

I love this subway and go here all the time and I can tell the kid was new, but I just got home from ordering a half and half sub for my boyfriend and I and the sub was cut, but defiantly not in half, the worker just needs to take more time so he can make sure the sub is in half and not in 1/4 and 3/4. Luckily our toppings weren’t too different so it wasn’t that big of an annoyance.

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★ 2

Slow service. Light on the toppings.

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★ 5

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★ 4

Friendly and fast, new hires were going through training and still were fast.

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★ 3

Felt like we inconvenienced them... Sorry for bringing a family of 6 in to eat lunch. DIdn't mean to disturb them.

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★ 4

Never had to wait in line. Fresh ingredients.

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★ 5

I eat here often. The staff are very friendly and helpful. It's very clean.

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★ 4

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