★ 1

Freshness -10, service -20, atmosphere -10. Walked in and every table had crumbs on it. The time we went was not busy. Only one person ahead of us. Not a subway fan but family wanted a quick and easy bite. Personally, I would rather have gone to cozy coffee or Mike’s sandwiches. We had coupon with our order. We had planned to pay separately so we could each use our coupons since the manager had a harsh rule about combining them with each paid order. Regardless if there were multiple meals within that order. The lady saw all of come into together. She accepted one of the coupon and rejected the rest. She told us since we all are together, we cannot each use a coupon with our meals. Her tone of voice was not professional. We suggested to pay separately and refused to honor that idea. We didn’t want to waste anymore time arguing with this lady and left. If management continues to treat local loyal customers like this, they will go out of business down the road.

In the past, I have witness their employees arguing with each other and treating each other disrespectful in front of the customers. In one occasion, a staff was complaining about corporate not staffing appropriately.

Overall, unprofessional customer service. Instead of accommodating customers and earning their loyalty, they care too much about pinching penny. Management need to train their staff to treat each other with professionalism and respect. Any sort of disagreement should be done behind the scene and not in front of customer. Management need to take better care of their workers and staff appropriately to prevent disgruntled workers. It’s awkward to listen to their complaints when we just want our sandwich and go about our business. I recommend this place to do better if they want to earn the trust and loyalty of the locals. Unfortunately, they lost us as customers.

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★ 4

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★ 1

HOLMEN SUBWAY REFUSES TO HONOR NATIONAL COMMERCIAL PROMOS OR LOCAL NEWSPAPER COUPONS!!! I'm not talking about the 3 most expensive sandwiches like "The Beast" that are understandably excluded in the fine print on the physical coupon itself. Basic sandwiches like steak and chicken are excluded according to them...

THEY POSTED A SIGN SHOWING THE HANDFUL OF KINDS THEY "ALLOW" THE COUPONS TO BE USED FOR! What a joke! THE LIST THEY ALLOW IS SHORTER THAN THE LIST OF EXCLUSIONS!!! BASICALLY THE WHOLE MENU!

It's ridiculous to see nationwide commercial promos and receive local printed coupons in the mail, but the 1 franchisee of all La Crosse area Subways decides they are too cheap to honor it.

HERES A WAY TO SAVE MONEY...STOP WASTING MONEY MAILING COUPON FLYERS TO EVERY RESIDENT IN HOLMEN AND THEN NOT HONORONG THEM!!!

GOOD LUCK PINCHING PENNIES WHEN YOU LOSE LOYAL CUSTOMERS AND HAVE NO REVENUE!!

THE EMPLOYEE TIM COMPLAINED TO THE CUSTOMERS WHILE MAKING THEIR SANDWICH THAT "SUBWAY BREAD HAS SO MUCH SUGAR IN IT THAT IT WOULD BE BANNED IN EUROPE AND BASICALLY SHOULDN'T BE CATEGORIZED AS GRAIN BREAD..." Dude, could you actively try any harder to drive away customers than to tell them it's not healthy?? Isn't Subway trying to be portrayed as the healthier option?? Tim's attitude is terrible on multiple occasions. The older lady on Sundays yells at everyone, too.

The latest level of stupidity at the Holmen Subway is when they posted this short list of 9 "allowable sandwiches for coupons" on the drive-through ordering screen it says "Please present coupons BEFORE you start to order." UMM, HOW CAN I PRESENT THE COUPON ON THE DRIVE-THROUGH BEFORE ORDERING? DRIVE AROUND TWICE?!!? I hit the help button and the employee told me to just come to pickup window. I asked how I could possibly present the coupon before ordering and they said, "Yeah we dont know." She just wrote out my order on paper with pencil.

We all get inflation, but $13 for 1 footlong sandwich only, is crazy! That's not even a combo meal with chips or a drink!

NATIONAL SUBWAY PROMOS ARE ADVERTISING $7.99 FOOTLONGS OR BUY ONE GET ONE FREE!!! PEOPLE EXPECT TO USE THE COUPONS TO BRING THE PRICES BACK TO REALITY!! THESE ARE TERRIBLE BUSINESS PRACTICES!

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★ 1

Worst service ever!

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★ 5

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★ 1

Ordered 3 footlongs and very disappointed bread was dry and hard, not fresh at all! Very disappointed!

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★ 1

Never answer the phone when you call, even if you repeatedly try. I received someone else’s order in my bag instead of my own online order. Didn’t have time to go back to the restaurant so I had someone else’s dinner and no refund. This Subway could clearly use better employees. Nobody here seems to care about doing their job. Fantastic service at the Midway Subway, however.

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★ 1

Constantly turning off advertised coupons so you can't use them. Owners need to stop being cheap. Overpriced subs without coupons

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★ 5

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★ 5

Great job on the Sub folks !!

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★ 5

subway is subway,,,, decent food, good service... aye there many times

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★ 2

Is there any training? Why is the meat put on and then the bun turned over and all the other stuff is on the bottom?

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★ 5

There new menu is just great but they still have some of my old favorites

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★ 5

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★ 3

For was on point but the service was bad to say the least. There was 2 employees and no custome

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★ 5

Great new remodel.
Quick and fast service.
Great crew.

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★ 4

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★ 5

Super clean super friendly
Feels like a home town place.

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★ 5

Clerk was very friendly, experienced, and care with handling of food handling and preparation.

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★ 4

Its Subway, what can i say, its my fast food Restaurant of choice, yummmmmmm
Although, their prices are freaking MAD EXPENSIVE.

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★ 4

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★ 4

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★ 5

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★ 1

Man behind the counter was being rude to the obviously training employee, I asked the man behind the counter to remove some tomatoes that didn’t look very edible, and he told me that it shouldn’t be a big deal because he would eat them over all horrible experience hopefully they will fix their ways.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 4

Food was good. Service was ok. Seemed like they took awhile because they were struggling to get used to the new sandwiches on menu and were getting confused of which sandwich was ordered. Hopefully they are doing better now.

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★ 3

Sandwiches were ok, except bread never seems fresh you can always crumble it off! Prices are high just for a sub!!! Staff was friendly.

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★ 4

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★ 5

One of the best I've visited. Quick and thorough. In n out in 5 mins with 3 customer's ahead of me.

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★ 2

Terrible service food was incorrect waited for 15 minutes at drive-thru window

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★ 5

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★ 1

Didn't get my chips yet again

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★ 4

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★ 5

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★ 3

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★ 5

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★ 5

Good food

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★ 3

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★ 4

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★ 3

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★ 5

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★ 4

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★ 4

Eat fresh

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★ 5

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★ 5

Went in tonight probably later than I should but the guy behind the counter was super friendly and quick

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★ 4

Fountain soda taste funny from at least the drive through
but other than that great place.

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★ 5

I ordered my usual at the drive thru, the girl at the window was so lovely. I loved the service but they ended up messing something up on my order, i gave the store a call and let them know, they offered to remake it for me. I got there and it was done and perfect, they denied me when I tried to pay for my remake tho. The customer service here was amazing, absolutely no complaints.

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★ 3

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★ 5

Everyone here is just so great at their job! They're courteous, quick, and always work to ensure everything is up to the highest standards. Everyone wears masks, which is important right now, but no one seems bothered. It hasn't cut down on their ability to deliver top-notch service at all times.

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★ 4

Good and quick my preferred subway

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★ 4

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★ 5

Never had an incident.

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★ 5

Drive up window made ordering very easy. Food is fresh!

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★ 5

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★ 4

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★ 3

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★ 5

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★ 3

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★ 1

This location really needs to step up their game. I keep giving them a chance as there are so few options in Holmen and I’m nearly always disappointed. Between staff that is at best unfriendly and often outright rude, to drive thru orders that are completely wrong, to consistently being out of standard sandwiches - this place needs an overhaul. I stopped on a Saturday well before closing and used the drive thru (paid at the menu), only to be told at the window that they are completely out of bread and can only use flatbread. Also out of the main meat for another sandwich. The attitude from one of the employees was again, outright rude. Saving grace was the that the other employee seemed embarrassed. This Subway is a joke - steer clear and choose any other location. Or better yet, choose any other restaurant.

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★ 4

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★ 5

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★ 4

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★ 5

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★ 4

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★ 4

Good food, not a bad price, pretty good service. They dont carry some of the toppings they used to and some of the workers we have had are not fully trained it seems. They didnt know what a few things were that we asked for. They may have just been new, I know subway has been hiring lately, but there should have been a more experienced person there then.

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★ 5

I will always love subway, best bread and cookies, chicken terayaki and sweet onion... Yum.. But please, bring back the pastrami!

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★ 3

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★ 5

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★ 5

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★ 1

Worst subway drive thru EVER!!! Every time I come here I say I’m never coming back. 15 min (no lie) and still no food. Car behind me finally left.

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★ 4

There good, fast were quit busy

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★ 5

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★ 5

Great service!

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★ 4

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★ 3

This is the literal slowest drive thru ever. Usually I’m not in a hurry because I know it’s slow so normally I’m okay waiting 12-20 minutes because they order is usually correct. Yesterday they forgot to put cheese on my sub and didn’t toast it and I didn’t notice until I got home. Oh well, they were busy. The food is usually good, just don’t expect it quickly.

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★ 5

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★ 3

Super slow drive thru,, expect to wait at a minimum 15 mins. This has happened MANY times, I don't order anything special or complicated, not sure why it takes so long but if you're in a hurry I suggest you go elsewhere, but the food is usually good! Unless they run out of bread.

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★ 1

Just got salad from subway in holmen. Bowl only half full and full of moisture from chicken. OT subway much better

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★ 5

Always great!

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★ 4

Service is generally good food is always excellent ask for three cookies of one type ended up getting three of a different type O well sometimes it happens

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★ 5

Love biking here with friends! Wish they delivered though!

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★ 4

Same Subway sandwiches you are used to, just a little slower.

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★ 4

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★ 5

New salad option is great

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★ 4

Pretty typical subway

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★ 5

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★ 4

Good

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★ 2

good some days but today I went and got burnt bread and half what I normally get in toppings

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