★ 2

Nothing against the people running it, but their coupon scanner did not honor coupons that came in the mail. You scan it and nothing happens. The young kid training was very professional, I was impressed.

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★ 5

Great service. The staff was very friendly.

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★ 5

Great location...the younger girl that took my order was very personable and knowledgeable

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★ 1

Being a narc over one piece of turkey being substituted for one piece of ham on a kids meal. I'm sure y'all won't go out of business over a single piece of turkey. Employees lack common sense. Employee name was Shell and had to run off the line to ask permission for the substitution??? Sooo weird and then telling my kid excuse me to scoot over because she was looking at the drinks. You can't wait 5 seconds to refill your 5th soda of the day until the customer leaves? Use your Shell of a brain next time.

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★ 5

Good healthy options for a quick bit.

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★ 4

Came from a job site, had several orders and wanted to ring up 3 separate orders using 3 different coupons and needed 3 different recipes.... was told couldn't use more than 1 coupon ,so do we have to prove that there's more than one order? Should we call in the orders separately? And if we call them in separately then can one person come with coupons for everyone's orders that are called inseparably are does everyone have to bring in their own coupon and get their own food which is defeating the whole purpose i'm having one person coming pick up the food

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★ 5

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★ 4

Clean, friendly and good sandwiches. We had the $6.49 6"sandwich deal. It was perfect for a quick lunch.

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★ 1

Well my fiance had a horrible experience with one worker, it was short male with dark hair. He kept on making rude remarks towards his our co- workers and was not professional at all. My finace kept the talking to a bare minimum didn’t, want to Interact with him at all. All the other workers were amazing but him specifically 1 star.

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★ 5

Joseph is awesome! He fixed my online order and made my long day less of a hassle!

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★ 5

New to the area store with difficult to find using Google but when I found it I was pleased mainly because when I went inside the customer service was outstanding from the person that begin making my food to the person that took over to finally at the end and the manager I did not get his name but he did an awesome job and I'll let him know that the store's customer service was outstanding

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★ 5

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★ 5

Very clean with a friendly staff.

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★ 5

This place is always great all around!

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★ 1

They forgot my husband’s 1/2 sandwich, I called and spoke to a very pleasant person and she said that I could return for the other 1/2 however I had carpet installers coming. By the time I was able to return my husband had to leave for work. I didn’t want it to sit in the refrigerator for a day so I asked if I could swap it. Straight up rudeness is what I got. The person just got rude and told me I could only get the exact same sandwich so it ended up dog food.

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★ 5

Great 👍

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★ 1

Of course Subway in Janesville doesn’t have the new low carb bread!

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★ 5

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★ 5

After a terrible experience with Wendy's, this was our second choice. I wish it would have been our first.

The ladies that made our sandwiches were very nice, and paid attention to detail to our sandwich needs. Assumably the male who we think is the manager was very courteous and we joked about how we just had a bad experience and he made our visit very enjoyable. The food was excellent. This is the customer service we need in the world!

All three of you enjoy your jobs and make customers visits highly appreciated from my point of view.

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★ 5

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★ 1

Walked in on a weekday evening around 6:30. Place was completely empty, no employees in sight. The doorbell chimes when you walk in so if someone was in the back they knew a customer had entered. Waited around for a few minutes but no one ever came out so I decided to take my business elsewhere.

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★ 5

We love Subway!

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★ 1

Everytime I call at night they don’t pick up the phone. And if they do ( on the very slim chance they do) they’ll say 30-40 min wait? What’s wrong with this subway. They only employee 1 employee at a time at night. At dinner time. Makes zero sense. Love subway. But hate this location.

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★ 5

I placed a mobile order which got voided and messed up somehow while on break even though they took the money off my card. the manager took it upon him self to deliver my mobile order personally! I still got to eat my lunch! thank you handled very well

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★ 5

Logan and Luke went above and beyond customer service this evening! This will be our go to store based on the customer service we received!
Kudos to these young gentlemen taking their jobs seriously.
Highly recommend this store!

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★ 4

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★ 1

The worst store of this chain in this city very bad attitude to customers. I just waited almost half an hour to make an order, after which they made the order and forgot about me. And I waited another 20 minutes to pick up my order my mood is spoiled, and I don't want anything anymore. I do not recommend this place.

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★ 5

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★ 1

Certain employees/“managers” have such a sense of entitlement, they don’t think they need to apologize when they make a mistake. Thank god you don’t have a truly essential role in society

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★ 1

Unbelievable I always come here and now I will not be coming back. I made an online order and came to the window to receive it. The Manager I believe her name was Dez. Gave me my order and almost forgot a bag of chips ok understandable then I leave heading home I smell my food and open it up realized it’s not what I ordered so then I had to come all the way back to get it remade. I go into the store say this is not what I ordered and obviously I want it remade that the whole reason I came back. No apology what so ever so I said to the lady so no apology or anything and all I’m told is “ well I just remade it for you so why would I”. 1. I had to come all the way back when it should have been correct in the first place!! After hearing this yes I was completely upset and said some words but then I apologized but apparently that wasn’t good enough when she should have apologized first. What has this place come to!

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★ 1

Where to start…. Walked in and employees had attitudes. Soup was old and had unwanted red sauce mixed in. Veggies are frozen and they are out of bread at dinner time. The only customer in the store at the time and the tables are dirty, and employees just standing around will not be back

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★ 1

A 45 minute wait for bread at a subway is crazy. I’ve never ran into this anywhere else and have been to subway my whole life. Choose a different location.

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★ 3

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★ 5

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★ 1

Power outage! Ugh I feel bad! I take back my previous review! Sorry

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★ 5

Always welcomed by the manager he’s awesome and will always make sure you are taken care of I always leave satisfied! Thanks Ric!

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★ 5

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★ 5

I to thank everyone for the great time I had

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★ 1

They are always out of something. They never have your order ready when you place it at a certain time there to busy doing walk ins instead of the order that was already paid for.

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★ 4

It's a Subway. Nothing spectacular, but plenty good.

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★ 1

The flat bread has mold on it the people that work at this location are unprofessional one is outright rude subway has gone down hill i will never eat subway again between this location and walmart its bad

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★ 5

Answering calls and listening to what i have to say, thank you
Crystal, for answering. (Hope i spelled it right)

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★ 1

We ordered chicken sandwiches to go. Our bread was so hard that it was mistaken for being toasted, the chicken was ice cold, and they didn’t cook the bacon. We came to this Subway because it’s the only half way decent one and just walked out of the one at Walmart for putting cold chicken on the sandwiches. (He got rude when I asked for warm chicken, like that was the end of the WORLD) and they had no customers…

All of these Subways are awful. I remember last time we were at Milton Ave, she was so disheveled that the actual act of making subs was too much…

Seriously? This is why people are giving up on going out to eat. Why pay so much for food like this from staff that make you feel that garbage?

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★ 4

Yea, that was a strange experience. We felt we were overcharged. I don't like giving bad reviews. the food was good as always, and they had chocolate chip cookies.

The MOD was of questionable character... I will leave it at that....

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★ 5

Love this place you can usually always get coupons for great deals and the subs are great

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★ 5

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★ 1

All of our subs were made sloppy

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★ 1

I'm not one to complain, but these past two years at Milton Ave Subway they hire questionable people. I don't order there often because of my experiences but I go back in hopes it was just a bad day for workers and maybe they haven't been trained properly. Tonight, I ordered over the phone, the woman who took my call sounded drunk. I repeated my order loud and slowly and had her repeat back. That was accurate. I order 3 subs, very simple. One had mayo drenching the entire sub and soaking through the paper, luckily the kids didn't mind that. The other 2 were all mixed with ingredients on different breads. At the pick up window, I asked to add 2 cookies, she wasn't happy about that. I called when I got home, about the subs. The young lady already had an attitude answering the phone, not welcoming at all. When I told her what my complaint was, she stated "well what was wrong with it? You're gonna have to bring it back here then." Knowing that wasn't the correct response, I told her I'd be there in 5 minutes. "Mm, mkay." After that, I just decided not to go. I won't be returning my business there. The other times the employees looked drugged out and most certainly don't look thrilled to have a job.

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★ 5

Clean restaurant. Friendly staff.

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★ 2

Had to wait long enough that the toasted sandwiches got cold. The older lady tried to put a customer's sandwich in the microwave because it sat, and then was waving it over the counter for the customer to "touch it." Three people working, and kt was clear the two younger girls were either brand new, or totally uncomfortable working. I watched one of them grab her hair in the middle of making a sandwich, then continue going; didn't switch gloves in between sandwiches, or wipe the cutting knives. The prep area was a mess. The older woman was extremely passive aggressive, and edged to rude a few times while slapping food around and making faces (with us and with the few customers before us). They weren't prepared to handle more than one person or task at a time. And, they were running out of stuff. I will be sure to not head in there during this shift for a while.

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★ 4

Employees need to be trained a little bit better. Kind of felt like it was their first day a little unorganized. Disappointed in the footlong cookie kind of bla tasting thought it would be better.

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★ 1

Staff is rude - I’m sorry but who tells a customer walking out of the door “she’s rude” . I haven’t been back since

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★ 5

Sandwich maker was very good

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★ 1

So I came in tonight and wanted grilled chicken and got rotisserie style at first ( they had the thing up and I couldn’t see over it cuz I’m short) so had to have her start over cuz wrong type of protein. Then when it came to putting sauce on I specifically asked for just one line of ranch. However the sauce bottles weren’t label and she ended up putting on the four lines of some garlic sauce( it looked kinda like ranch DEFINITELY didn’t taste like it) so when I got home to eat my sandwich all I could taste was garlic, a ridiculous amount of garlic it took over the whole sandwich and I could really eat it

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★ 1

Not the greatest I went there tonight and I got food poisoning from there I got a chinkin sandwich after I ate it I went to my car and I hade somcutm probable wrost subway never going back got very slick from there

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★ 3

The food only gets three stars because the first four things I wanted, they were out of. I felt bad for the employee she was alone and was not allowed to work the meat cutter. She did a great job with what she had to work with

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★ 5

Total AWESOMENESS!!!

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★ 5

Those sandwiches were FABULOUS

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★ 5

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★ 5

Love Subway, the chicken bacon ranch, add spinach and onions, YUM!!! Their menu has changed a burger, but still GREAT 👍 👌

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★ 4

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★ 5

It was a nice place to eat

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★ 5

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★ 5

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★ 5

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★ 1

The food is good but the staff is horrible they are rude and unorganized the young girls are constantly on there phones not paying attention to customers I went in there and had to wait 5 minutes for one of there staff to pay attention to me when I was speaking and then were rude and rushed me not a pleasant experience will not go there again

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★ 5

To the lovely young lady working alone tonight, Lydia, you deserve a RAISE! Working alone & busy isn’t easy but you’re killing it.

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★ 3

Subway what has happen to fresh bread? Last few times no matter the location, the bread is hard as a rock! Chewy as all heck....

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★ 5

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★ 4

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★ 5

The Boss sub with pepperoni, meatballs, fresh mozzarella and spaghetti sauce. Toasted.. fabulous!

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★ 5

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★ 5

Ordered online and for pickup at a later time, The food was ready when I got there and was in and out within minutes.

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★ 5

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★ 4

I ordered by number. They still asked me a zillion questions just like if I was trying to build my own sub. The sign says "order by number and we'll do the rest".

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★ 5

Loved great atmosphere, service, food.
Wonderful took all coupons.I got 5 footloose with 2 coupons less than $35.00. Loved whole experience.
Even gave olives on the side for different order.

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★ 5

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★ 5

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★ 4

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★ 1

Sandwich was gross - need to clean oven.

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★ 5

I am writing this literally RIGHT after my visit. I gotta say I have been to many subways, and the service at this one today was fantastic. When I walked in, a younger gentleman was cleaning everything spotless and getting it clean as could be, even cleaning the drain tray of the fountain drink dispenser. Behind the counter, a young girl with red hair took my order, and I have never seen a subway worker make my sandwich so fast and so clean. This was so amazing that I hope this goes through the right channels, and these workers are commended for their professionalism, speed, and cleanliness. Definitely will be stopping here again for such a stellar service.

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★ 4

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★ 5

Nice and convenient sandwich shop. A favorite of my teenager and his friends. Friendly and professional staff!

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

Great coupons, great staff, delicious sandwiches! Love the #10, soooooo good! Definitely can’t beat two foot longs for $13!! Husband got the #4, both were loaded up!

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★ 4

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★ 4

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★ 4

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★ 5

Still love their subs!

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★ 5

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★ 4

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★ 5

Just because my baby works here I gotta get it 5 stars lol

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★ 4

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★ 5

Love the new subs, so yummy!

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★ 4

Roast Beef with Pepperoni, Olives, and Mayo done perfect.

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★ 5

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★ 3

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★ 3

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★ 4

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★ 5

I love subway. I ordered from here quite a bit smile friendly great service

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★ 5

Efficient, good customer skills, good prices, always satisfied with their service.

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★ 5

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★ 5

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★ 5

Always a good experience at this store. I order online and pick it up inside. It's ready on time and it's fresh and tasty. Also, the employees are friendly.

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★ 5

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★ 5

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★ 4

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★ 5

Great location! The restaurant is always clean and organized. My sandwiches are made to perfection every time and the staff is very friendly. I love the location and layout of this restaurant. This is definitely a quick go-to lunch spot in Janesville that never disappoints!

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★ 5

Able to order in advance and go through a drive-thru to pick up food. Really enjoy the option as it was cold in Wisconsin so not getting out of the car is beneficial and convenient. The orders were made correctly and the staff did very well with their customer service.

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★ 4

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★ 5

Very helpful staff, food was good.

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★ 4

Best customer service and clean store.

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★ 5

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★ 4

Friendly people on Milton avenue

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★ 3

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★ 5

This restaurant is always top quality. Very friendly and great staff. Always fresh and upbeat. We will definitely return.

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★ 2

Staff is slow & unorganized

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★ 5

It was very clean inside. My subs were made quickly, and accurately. The staff was very pleasant. Will definitely keep coming back!

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★ 5

Best subway in town the bread is actually fresh and soft. I go there every morning and workers are great

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★ 5

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★ 5

Favorite subway in town!! Always get what I order! The staff is great!!

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★ 5

So good!! Nom nom nom

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★ 5

My favorite local Subway. The owner is even will to jump in and help.

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★ 4

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★ 5

Excellent customer service 👍

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★ 5

Organized and friendly service. Decent prices and clean restaurant.

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★ 5

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★ 3

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★ 5

My favorite chain food place

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★ 1

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★ 5

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★ 4

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★ 5

Excellent service

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★ 4

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★ 2

Always love my subway but today not so much. I got soggy mess that was not wrapped to well. Afraid made me sick

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★ 5

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★ 4

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★ 3

Healthier than Mc Donald's

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★ 4

Nice staff and the food was good

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★ 4

It was a little busy but they were quick and attentive friendly crew seems pretty clean inside

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★ 5

Can be kinda slow but it's worth it for subway😉

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★ 2

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★ 5

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★ 3

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★ 3

You don't use a metal spoon when serving tuna because of mayonnaise gets tainted from the metal so I never order it

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★ 2

Went there today and staff does not answer phone. I had been calling for 10 minutes to place an order to pick up at the drive-through but no one answered. I went inside and there's 2 staff working and only one customer and I hear one of the staff complain about the phone ringing. What's the point of having a drive-through pick up if you can't place an order!?

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★ 4

Always good

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★ 5

Great place to use coupons, I like the standard cold cut sandwich, friendly staff

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★ 5

quick and fresh to go! Mission accomplished!

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★ 2

Sometimes they don't answer the phone. Staff is generally civil. I don't think this location offers all of the chain specials as I recollect. It's okay for lunch the tuna sub is tasty.

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★ 1

Got sick after eating there

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★ 1

Used website to order an $8 sandwich and paid using paypal, however the store said they didn't receive my order when it came time to pick up. I wasn't about to pay twice for a sandwich and went home hungry because they wouldn't resolve it until their manager was in the next day. Took my name and number and never got a phone call or refund. Highly recommend NOT using the website to order food from here because they will take the money but it's a crapshoot if you will get your food.

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★ 5

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★ 5

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★ 5

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★ 5

Bought 2 Subs. The ingredients were fresh, the staff was friendly, and the store clean. We enjoyed taking our subs to the park.

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★ 5

Great subs. Quick service.

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★ 5

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★ 5

Easy to pick up drive thru!! Fast, clean, getting a remodel....my go to lunch!

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★ 1

Worst subway in Janesville! I just stopped by, there were two female employees. They didn't even greet me, one of her was cleaning something, she didn't even said "I'll be right with you" nothing. The other one was taking out trash. She kept cleaning for a minute and then came to ask me, what I was gonna get. Also wearing a hat in a place like this is a MUST. Definitely not coming back. Worst customer service ever. As a business owner I know how important the customer service is. I won't spend my money in a place where people treat you poorly.

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★ 1

Will not be going here anytime soon. Very skimpy on the tuna.When I called to talk to the manager he was very defensive and accused me of saying he wasn't doing his job. Didn't care whether I was satisfied or not.

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★ 2

Not enough people there for demand of customers

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★ 3

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★ 5

Always nice people and clean place, I eat there regularly. I would recommend.

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★ 1

Staff is always great but food has been lacking quality lately and they screwed up our entire order

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★ 5

Great friendly staff that make beautiful delicious subs. Place is clean and well kept, and the lunch is flavorful and hot. Always enjoy grabbing lunch from here.

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★ 1

I go here pretty often, but a few weeks ago I called ahead and ordered a sub. When I got home with my sub I realized the whole sandwich was wrong. I called and they said they would take my name and number for the next time I came in, so I could get a new one. I came into today to get my sub, and the “manager” looked at me and said we don’t do that here. I asked him what I should do and he just shrugged at me. Why would someone Take my name and number just so I could walk in and embarrass myself. Very disappointed.

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★ 4

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★ 5

One of the Cleanest Subway I have been in. Staff are over the top friendly. I highly recommend you make a point of going here during Covid-19 attack on our small businesses.

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★ 1

Multiple incorrect online orders

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★ 5

Best meat ball subs ever it's a nice place to eat at

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★ 5

Friendly service & good food.

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★ 4

Offer inside tables (3 only) but also had full menu items unlike some of the Subway's, including eggs. Inside they get the order right, drive-though orders get messed up.

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★ 4

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★ 2

Very slow service and the food didn't taste right, sorry that's the truth!

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★ 4

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★ 2

Staff was rude

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★ 5

Rick the manager helped me out big time after i had trouble with their subway App. Hats off to Rick for restoring my faith in Subway. On the dowside Subway needs to get their act together on the app.awful online experience.

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★ 5

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★ 5

A good

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★ 5

Very good food very quick service great subway

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★ 5

My favorite subway in town!

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★ 5

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★ 1

Placed order online, said it would be ready 9:15. Got here at 9:15 and waited for 7 mins for someone to come to window. No one came so went inside. At this point it was 9:22. My order wasn’t even ready so now they’re making me wait even longer in line to build my sandwiches. Really rude and my order should have been ready by now as it was place an hour ago almost at this point. Thanks for sucking subway on Milton 👌🏻

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★ 5

Great staff was very friendly food was good

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★ 5

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★ 5

Great place. Great staff. They do a wonderful job.

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★ 1

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★ 5

The employees were super nice and kept up with my order as best as they could, I would definitely go again

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★ 5

I love this place thanks to the generous and sweet employee named Dez she was so kind and nice to me so I definitely recommend you go to the subway on Milton Avenue next to Dennys in janesville

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★ 1

This particular one always screws up the order. We addressed a problem with one of our orders weeks before & after that, the continuously mess it up. We like Subway for the online ordering but we will order from a different location.

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★ 3

Food was great service was great :D

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★ 5

Very good food and the worker was veryyyyy nice!!

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★ 3

Quality was good, but service was slow due to poor organization of the workers.

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★ 2

Horribly slow tonight. I waited in the drive thru for an online order for twenty minutes, a full fifteen pay the scheduled pickup time. And when I pulled up, they're just finishing my sandwich and still had to dispense my drink.

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★ 1

Ordering online would not go through. Had to call twice to get someone to pick up. When calling, I was told by a manager, “yeah... a lot of people tell us that” about the online ordering issue. Was then told that even though their website didn’t work, they could not honor the online promotion. Terrible customer service.

Source: Google