★ 1

This place sucks and so does their manager she is very rude needs to be fired bad attitude sorry you dont like your job find another or shut this place down absolutely horrible. Ordered online to find out order was voided due to not accepting promotion did not find out until I arrived to pick up my order. Communication at this location is terrible

Source: Google

★ 1

The Subway at the address of 10320 75th St, Kenosha, WI 53142, has absolutely terrible customer service by the female manager, specifically. My sandwich was made upside down with the cheese being put on first, then the meat, and when I requested it be made normally, on the bottom bread, meat then cheese, I was told it was not policy. The young girl then began to pile all of my ingredients in the middle crease of the bread. It was so badly and messily made when I got home, it was a complete mess with my ingredients falling out of the sandwich, and the bread was tucked inside itself from the way she wrapped it. I then went back up to the store and showed pictures of how it was when I unwrapped it and I was told it was my fault because of the quantity of pickles and mayo I got which I admit is a lot but I order it the same everywhere I go and it never completely falls apart, it was because of her not putting it on one side of the bread and wrapping it sloppily. She then got the manager (a Caucasian heavyset lady with glasses), and I was told the sandwich was made perfectly and that it was my fault, and that I couldn't get a refund even though I brought back the food untouched and had to have it remade. When she was putting my meat and cheese on, I kindly asked that she put my meat first, then my cheese on top, how it is normally done, and was again told it was not policy and was lectured about how everyone else is doing it wrong and why she makes it that way. There were times she flipped the bread, and I told her it was the correct way, and she flipped it back and argued more. After about 4 minutes of her complaining, she put it the way I requested. Even though the manager was extremely rude, when I unwrapped the sandwich, it did not have the problems she claimed were my fault the first time; I got the same amount of pickles and mayo. The manager was just very rude and unprofessional; she was constantly argumentative and combative, and constantly talked of a policy no other subway seems to know of. She was also arguing with my mother because of her trying to tell us why she makes it the way she does, instead of making it as requested. I just wanted a refund. I love Subway, but with this kind of management, I won't be back.

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★ 1

Rude, cancelled my order because they don't honor the official app deals like this is customer fault. The order went thru on the app you suppose to bring it to corporate not the customer.

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★ 1

Very rude. Does not honor any subway rewards. Stay away if you like customer service or friendly people.

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★ 1

Just left the hospital across the street from a family emergency. I placed an order for a sub. I realized my debit card was missing. The employee was very rude, unprofessional and condescending. Told me I should of checked before I came in. Continue to tell me that it would be waste after I was even apologetic about the situation. She continued to carry on about it was disgusting behavior. She wouldn't give me her name and I will never return to this location.

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★ 1

Do not use this location for your subway orders. Another order cancelled. This is the second time this location has cancelled the order even though they are listed as the "Participating Location" on their website. I don't know if the owner/manager of this location is trying to make more profit by not honoring the offers (coupons) and deals, or if there is a miscommunication between them and the corporate. Either way, I will ask the corporate again to look into this matter. Customer shouldn't have to find out their order is cancelled until they arrive to pick up the order.

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★ 1

I didn't give a review after my 1st visit as I always feel somebody can have a bad day but now I've given them 3 chances and the main lady is rude, slow and slowly! Rudely asks everyone to speak up and you know it's bad when even the food isn't good! 7yo child said the footlong cookie tasted like bad chicken! That was putting it nicely! Honestly the worst subway experiences in my entire life were ALL at this same subway!

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★ 2

The older woman who was possibly a manager was inexplicably rude and unhelpful with our order. I think she might have regretted her behavior before we left the store, but among other things she actually yelled at me when I requested (politely) that she wear gloves to handle the sandwich—not good. I don’t usually leave comments, but the yelling and huffiness was too much.

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★ 5

I went to this location at 9am i had two sandwiches made and the lady working by herself at 9am made the BEST sandwiches I have ever had at a subway and made sure everything was just the way I wanted it! Amazing service amazing sandwiches!

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★ 1

The lady who closed last night was extremely Rude while taking our order and was rushing us out the door. She told me the dining room was closed and that I couldn’t sit down and eat my food so my daughter and I had to sit outside and eat. Not very polite or professional. I own a small business that has employees and if my employees ever acted this way towards the clientele or customers that would be an automatic fire. Don’t work with people if you don’t know how to properly treat them.

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★ 5

Patricia managed our large sandwich order this morning with pleasant patience and perseverance. Great attitude and delish sandwich!

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★ 1

Placed a mobile order with a coupon. Show up to pick up my order and the employee gives me lecture on why they cannot honor coupons and how they would be out of business because of people like me using corporate provided coupons which comes out of their pocket. Completely baffled. If you don’t want to accept coupons, tell your corporate rather than haggling with customers.

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★ 5

This particular Subway is above and beyond

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★ 1

I'm batting a 1,000 today.

I started at the Greenbay location. Where the food was made wrong, due to a language barrier unfortunately. However moot point since I didn't take said food with me becuse of technology issues. Had a digital gift card, QR code wouldnt scan, no way to manually enter the information on their end and Help Desk was less than helpful. I was told to print out the QR code.

I go to this location. Food was made correctly, yay. Once again I find myself unable to pay with the digital QR gift card. I add the gift card to my subway account. Manager can't bring up the gift card on their end when I enter my account information, the app does not produce any information other than the card exist in my account. Manager tells me to print it out and then they can try to scan it again or they can then enter the numbers manually; said numbers are already under the digital QR code but they apparently can't enter those numbers. I'm once again told to print it im also told to call customer support. Staff making my food were quite nice, the manager on the other hand seemed disinterested in finding a solution and asked me if i could pay another way. Beyond frustrated at this point I ask for a discount for the inconvenience. I'm told no becuse none of this is their fault because the app and the gift cards are a third party system. I pay with my debit card and leave becuse I've now dealt with this for an hour and a half.

Once home I go online to find a customer support phone number. That does not exist, I didn't however find an email but I have this feeling that that will also be useless. In hindsight I should have also tried using it as an NFC but my efforts have been fruitless thus far.

In-between all of this I also tried using the app to order. They do not allow split tender on the app. I would have to add more money to the digital gift card in order to pay with the gift card at all; which I've already been having issues paying with so I opted to avoid adding more money to it.

I will update this review to see how the email situation pans out.

Update: tried using the gift card on an order the next day along with an in app coupon, got a call saying they don't honor the coupon at their location and that they canceled my order. No where on the app/coupon does it state its subject to location (photo).

Re ordered from the Greenbay location, they took the coupon. Food was made correctly, super friendly staff over there wheile dealing with the whole situation.

Moral of the story Subways gift card system blows, and the location on 75th is trash avoid it at all costs.

Also I did find some numbers... and I recieved an email that as assumed was useless.

Corprate
203-877-4281

Gift card:
877-697-822

Source: Google

★ 1

Absolute trash, they don’t honor any coupons that corporations run.

You can be an independent owner all you want, but if you’re not gonna accept the coupons for corporations, you’re gonna get reviews like this.

I’ll report back how long it takes to get my money back

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★ 1

Worst customer service experience… rude manager

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★ 5

Staff is so nice here! Very clean! Probably the best subway I've ever been to!

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★ 5

Ruby has the best customer service that I have had in years. So nice and very precise. She was working alone and acknowledged every single person who walked in the door. She definitely makes your sandwich with love. And made sure she thanked each customer for coming in. She deserves an award.

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★ 1

The tuna and veggies were so small you could hardly tell there was anything between the bread. Very, very, very disappointed.

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★ 5

Best sandwich maker at this location. Best sub i have had from subway in 15 yrs.

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★ 4

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★ 1

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★ 5

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★ 4

Great place for a quick sub or a very limited salad. It’s not a place you’d take a date unless you’re a teenager, but they do make good sub sandwiches the same atmosphere as any other fast food restaurant.

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★ 5

It was one of my best experiences at Subway! The food was great, and the service was great. I have to add that the veggies looked fresh and the trays were not frosted over. The presentation looked good. If corporate wanted to shoot a commercial, this is where I would do it.

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★ 5

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★ 5

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★ 5

Subway is the McDonald's of better eating, when you go there you know what's on the menu and you get the same thing. It's good and prepared the way you want it. Cheers, Subway for being you.

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★ 5

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★ 5

Love me some Subway

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★ 5

Great customer service, kind staff and excellent quality subs.

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★ 5

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★ 1

Incredibly rude. When you place order for the bogo offer, which the site shows they offer, they cancel your order. They also are not kind. Horrible subway representation. Be better.

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★ 2

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★ 5

Fine service

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★ 5

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★ 5

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★ 1

Awful location. Why opt in to the app deals if you don't honor them? Complete joke of a business. Should be ashamed.

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★ 4

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★ 1

Their menu prices are several dollars more expensive than other local subways. They also do not accept coupons and will refuse to accept your subway mvp reward balance. We came here to order 2 footlongs and had $10+ in subway mvp rewards to redeem and before ordering we asked if they take rewards to which they replied yes. After making our footlongs when we went to pay they refused to accept our rewards and said at most they could do is $4. We declined and they kept our sandwiches and left. The worst part is they scanned our rewards anyway and it debited the full amount from our reward balance leaving us with nothing. They scammed us and we didn't notice the rewards were gone until after we left. Attempted to call the location multiple times with no answer. It was Easter Sunday and it was not busy and appeared to be the owners/managers working. They weren't very rude about it but they weren't exactly friendly either. Whole headache could have been avoided from the beginng when we asked if they take rewards. Their store looks nicely remodeled but that is probably the only positive thing I can say about it. I would recommend avoiding this location.

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★ 1

I wanted to redeem $16 worth of reward points but was told I could only redeem $4 worth. I thought that was reasonable and left. However, the owner still decided to take my reward points. I lost $16 worth of points and left without a sandwich. Absolutely disgusting behavior. Please be aware that you can't redeem coupons OR rewards above $4 here per order and if you dare try to use more they will take them without giving you your food. Some sandwiches on the menu also cost way more compared to other locations near.

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★ 1

I spent 10 minutes placing my order meticulously on the subway app then I got a message saying the order was canceled and a phone call from the shop saying they don't accept coupons. All this and the shameless begging for a tip just for doing your job.Terrible experience.

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★ 2

I’m guessing they are under new ownership.. our sandwiches were so messy and so saucy which made our bread soggy 🥴 no unsweet tea anymore.

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★ 5

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★ 5

Some locations have a 15" version of foot long. You can customize your selections at any location.

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★ 2

I ordered "The Boss" and it wasn't toasted enough, it had way to much sauce and small meatballs.... also they didn't take the Subway coupons.....needless to say I won't be going to that subway anymore

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★ 5

Honestly you can't say anything bad about this subway. There is this one Employee there that does my sandwich everytime I can't remember his name but he is very kind. All the employees are very clean and change their gloves between each sandwich. I recommend being nice to the employees so that they will be nice to you I have seen so many reviews saying how the employee said something rude. I rarely get subway but If I do get subway this is the subway I go to all the employees are so beyond respectful!!!👏

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★ 5

Absolutely terrific service at this location. I'm always delighted.

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★ 2

Gentleman made r order the way we wanted but he wasn’t very friendly. Also this store doesn’t except coupons which is a drag

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★ 5

Walked in on Friday night the 8th of December. Had great food and service. I am an ex Subway manager, i came in with my best friend Bev who is a retired Subway owner. Qianna was amazing. Very very nice. She is awesome.

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★ 5

This is the best Subway I've been to in a decade. Staff was wonderful. They were nice to my kids. They worked together well. The bread was fresh. And not over cooked. The cookie was not under cooked. Ingredients were fresh. Did not over salt. Did not under mayonnaise. Store was clean. Just a great subway. Unfortunately I'm here visiting family and can't make it my every day subway. But if you are in the area and want subway... This is where to go.

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★ 5

Decent

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★ 5

Ruby has been here everytime I’ve came to get lunch from my job. She has greeted me the second I walked in and her happiness is contagious. She takes the time to learn your name, ask you how you are and continuously provides EXCEPTIONAL customer service. She is the reason I keep coming back. please keep her forever!!!

Source: Google

★ 3

Okay I here at Subway 11-2-2023 well here it goes my order was slow wasn't fast enough and it was getting dark had to walk home need to say need more lights out here this town so dark in order to feel safe or something @ and the 🚻 on corner cleaned but no paper not working how do I dry my hands

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★ 1

Ordered Door Dash for a 12 inch paid in full plus tip. Got a 6 inch for nearly $20. Tried to call. No answer.

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★ 2

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★ 4

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★ 1

I will never go there again. My Sandwich was on the cutting board. The employee gave Money back to a customer with plastic gloves on. Bills in one hand and Change in a Other hand. Then touched my foot long Sandwich with both hands wearing the same gloves. Plus stuck there hands in the vegetables. I recommend never eating at that Subway.

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★ 3

3 stars: the food was delicious, there was plenty of seating, it was clean. The employee wearing the braided friendship bracelet has to cut the ends off because it was touching the food when she was preparing the sandwiches.

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★ 3

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★ 5

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★ 4

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★ 5

One of the best Subways I’ve visited in a very long time. The woman was very polite and patient with my indecisiveness concerning my order. Food was good as everything tasted fresh.

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★ 4

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★ 5

Excellent customer service. Ruby is fantastic!

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★ 1

The reason to come here is the employees. They do not accept coupons immediately, making them pretty low on any subway ranking system. And as someone married to someone with ulcerative colitis. Any business that would rather let a potential customer s*** their pants rather than let them use their restroom is immediately a no-go zone for me. I appreciate the service today. I will likely never go back to this location due to the two reasons listed above. The employees are 100% not the reason to avoid going to this location the way the owner conducts business is.

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★ 1

If you're young, avoid this place like the plague, we paid outlandish prices and were disrespected and misgendered constantly almost walked out before paying

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

This subway is by far the best location I’ve visited the ladies that work there are very nice and sweet I hope they recognize the workers they got at this location because the hospitality is phenomenal

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★ 1

I came here with my dad to buy something. My dad used the restroom. And we asked where the bathroom was and the old lady with the glasses said there’s a sign on the door can’t you read? Im not sure what her problem is. But it wasn’t necrosis be this disrespectful. My dad is Mexican and can’t read too well in English. But that is besides the point. She could politely said it. Asking if he’s illiterate is just blatantly disrespectful. I wouldn’t recommend anyone coming here.

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★ 4

Good food and clean restaurant but beware they do not take the subway coupons.

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★ 4

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★ 5

The workers during lunch seriously deserve a raise!! They are always the best service I’ve ever received.

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★ 4

Good Food Good place 😋

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★ 5

Nice selection. Employees actually know what is on the new sandwiches. Nice, clean restaurant

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★ 1

They never take the coupons that we get every week , called all over Racine, Kenosha and Union Grove and not 1 of these locations take them , so why send them out to the customer's?

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★ 3

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★ 5

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★ 5

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★ 5

Very clean and excellent customer service :)

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★ 1

I feel like this Subway price gouges! Everything is like $1.50 more than on the app. Sandwich says by $10.79 they sell it for $12.39. Veggie is usually $6.29 they’re selling it for $7.89 if you go in the store. It’s cheaper to just get it on the app. Has anyone else noticed this? They won’t take any coupons. That doesn’t make any sense.

But the service was really good and everyone was super nice and friendly. I just don’t understand why the price is different on the app than in the store.

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★ 5

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★ 5

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★ 5

Wonderful service

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★ 5

Love the new Baja bacon and chicken good service

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★ 4

Good service. Clean.

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★ 4

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★ 4

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★ 4

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★ 5

Excellent all the way around Alyssa is the best so ask for her!

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★ 1

Very expensive

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★ 3

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★ 4

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★ 4

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★ 5

Tina the manager goes above and beyond. We order sub boxes for our boys basketball players for their away games and Tina always makes sure they are ready on time. She is a hoot! After one of our wins, the boys were chanting "Subway Subway!" This location has a gem of a manger!

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★ 5

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★ 5

Service was quick and the food was delicious. This Subway is located close to a couple of hospitals as well as numerous small to bigger other businesses 🙋🏻‍♀️.

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★ 5

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★ 4

Great atmosphere and fresh sandwich

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★ 5

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★ 5

I go here pretty regularly. It's near where I work. Always friendly. Typical Subway. Getting kinda expensive these days m

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★ 5

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★ 5

Great sandwich plenty of veggies .

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★ 5

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★ 5

It has a really nice outdoor area to sit outside and enjoy your meal.

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★ 5

The people that work there are always super nice and the restaurant is always very clean!

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★ 3

Construction made it difficult to access the driveway and actually get to the restaurant. The restaurant was clean and the staff was friendly

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★ 4

They don't not accept coupons so please before placing the order and spending a lot of money on the food please ask them.
But the place is neat and clean the outside seating is beautiful even in summer time

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★ 5

Love the food here

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★ 4

Just another subway.

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★ 5

Awesome place

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★ 4

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★ 3

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★ 4

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★ 5

Fast friendly service

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★ 4

It was just great

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★ 5

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★ 5

good prices. Is the best subway in all of Kenosha. Always clean and the owner is always there. Friendly staff, that will make it exactly like you want it and have it done quickly.

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★ 1

I got a packet of coupons and most of the coupons are for the foot longs i have used them before at this location and now a worker who i have never seen before states “i work monday through friday and i don’t take foot long coupons” and was very rude about it afterwards, if you have an awful life just say that

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★ 5

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★ 5

Food was great, service was friendly, quick and spot on. Abionce remodeling is bright and cheery. Love this place. A must to visit!!!

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★ 5

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★ 5

Excellent! The service is fast caring and friendly.

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★ 2

Wow, I eat at subway pretty often, but I will avoid this one. Ordered the usual sub meal I've gotten at other locations and it's actually DOLLARS more!!! Over $13 for a footlong meal that's $11 and change at every other subway!

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★ 5

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★ 3

We all know times are hard with covid-19 but a coupon is a coupon and it's the third time they did not honor a coupon so I think it's more or less pathetic that they print them or is there laxidasical way of lowering you in with a coupon great food terrible marketing.

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★ 4

Good service. Good food.

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★ 5

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★ 5

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★ 5

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★ 4

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★ 5

The person at the counter was Great. Explained the deal and was very knowlegable.

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★ 5

Clean and quick... Great place to grab lunch if you're in a hurry

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★ 5

The lady who I believe is the manager is great. Makes my sandwich perfect every time the place is very clean.

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★ 2

Service was good. The lettuce was not so good.

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★ 5

Super great customer service and management

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★ 2

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★ 5

Very good

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★ 5

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★ 5

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★ 1

THE ABSOLUTE WORSE SERVICE I HAVE EVER HAD I WILL NEVER ORDER FROM HERE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

This subway will not accept corporate coupons and no mobile ordering

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★ 4

Need to up grade their subs

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★ 4

Was a nice and relaxing time out

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★ 4

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★ 4

Very spacious. The staff was excellent. The eating area as well as the restroom were very well kept. It's a pity that not all locations can be like this.

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★ 2

Stay away from Jarred

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★ 5

Rose and her crew do a fantastic job! Always good!!

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★ 4

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★ 5

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★ 5

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★ 3

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★ 5

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★ 4

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★ 5

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★ 4

Typical

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★ 5

Good place for a quick meal.

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★ 5

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★ 4

Lunch is always a little busy but they do a great job! Veggie patties are great for subs but sometimes are overbaked. However they work with you to make the subs and food to your liking.

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★ 2

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★ 5

Staff was very friendly and fast!

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★ 5

Friendly staff, fast service.

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★ 1

They pre cut your bread and do a very bad job I got 2 sandwichs for 18$ and the top part of my bread was cut so bad it had holes and almost no top they need to cut bread more even

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★ 4

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★ 5

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★ 5

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★ 5

The cleanest Subway around, also the nicest workers and the owner always seems to be there. I drive out of my way to go to this Subway.

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★ 5

Subs are best!!

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★ 4

Perfect for a quick lunch...clean, friendly, and yummy fresh

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★ 5

Awesome meat ball sandwich

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★ 4

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★ 2

Just ok
Nothing special. Wouldn't eat there again

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★ 4

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★ 4

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★ 5

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★ 1

Very unfriendly. Several times the manager has been extremely rude. Won’t be back.

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★ 5

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★ 1

Don't know how to make a tuna salad right. Never asked if wanted tuna mixed in or if I wanted greens chopped or not...won't be back.

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★ 5

Great sandwiches, friendly people.

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★ 1

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★ 3

Slow service, only had two employees on a Sunday lunch rush.

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★ 5

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★ 5

It was excellent.

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★ 5

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★ 1

The food was ok, not the best. The person helping me was rude. The all natural energy drink was gross. It was very tangy, and smelled bad. It almost made me gag.

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★ 5

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★ 5

Delicious and healthy

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★ 4

Always friendly

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★ 4

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★ 5

Nice

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★ 5

Great food

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