★ 1

Ordered online then headed to the store. They cancelled my order 6 minutes after I ordered while I was driving to the store.

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★ 5

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★ 4

Very few tables at all. Didn't love that the only table not in the sun was in the middle of an otherwise wide open area between the counter, drinks, and door.

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★ 4

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★ 5

The food was amazing, and Tanya was the best, she was patient with our food, she grabbed pickles by accident, but she saw her mistake before she put them on the sandwich, she was kind and polite the whole time we were here, 100% recommended

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★ 1

If I could leave 0 stars I would. Never pick up the phone, horrible customer service. I got charged and they never even made my pick up order. Won’t pick up the phone after 10+ times calling.

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★ 5

This was a super clean subway! Arsen was super friendly and made great sandwiches!!

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★ 5

They are very FAST. They don't waste any time. The place is very clean as well.

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★ 2

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★ 4

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★ 4

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★ 5

What can ya say. Either you get a good subway or ehhhh. They don't conserve so much, they will happily pack on whatever you want.

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★ 5

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★ 5

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★ 4

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★ 4

There was a problem with two sandwiches My partner picked up and we could not reach anybody by phone. I came back in the next day still unable to reach anyone by phone however, Arrsun, The guy working there all by himself made me a new sandwich and it was so good when I brought it back I split it with my partner. In fact it was actually so good week We came back and got another sandwich and had another 6 in a piece. This place is way better than the one on Monona drive that's for darn sure. I want to thank the guy working for being so polite and taking care of me without hesitation.

He's all here by himself where Monona drive location has multiple people and they can't even make a sandwich right there or be polite he had this guy's working his butt off by himself and being very charming and polite at the same time. We need more of these guys working and I hope his regional manager knows this guy is definitely management material if he isn't already!

Only in Wisconsin got to love it eat fresh

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★ 5

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★ 4

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★ 3

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★ 1

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★ 1

This place doesn’t accept any coupons that we get weekly. Why support them when they won’t support us? Drive 5mins down the road to the other subway and they will gladly take care of you and save money!

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★ 1

I went there at 8.35 on monday and they said "actually we're closed" and the store supposed to close at 9 pm. I only wanted a sandwich for me that was a waste of time.

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★ 1

Can't use corporate coupons even though they get subway corporate food!! Unbelievable worst service ever!!

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★ 1

This store does not accept Subway's own nationally-distributed coupons. If you're going to be a Subway franchise, you ought to accept coupons distributed by the franchise management. I'll never return to this store.

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★ 1

The churro was horrible. It was just bread dipped in oil with a dash of cinnamon. We tossed it out.

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★ 4

Good

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★ 4

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★ 5

This store is always clean, the food always looks fresh and is stocked. The employees are always super nice. I absolutely love this subway, and this is the only one I am gonna go to.

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★ 4

It's a Subway! Not the most accommodating parking lot, but the store was clean and the service was quick.

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★ 5

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★ 5

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★ 1

DOES NOT ACCEPT COUPONS!

The sign isn't posted on the door, it's posted in the ordering area where you aren't likely to notice until after you've started ordering. Literally the only reason to go to subway, and this location apparently doesn't accept the coupons that they spam people's mailbox with. Greed-flation at work!

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★ 2

This Subway is consistently slow, poorly constructed sandwiches, and this franchise owner does not accept coupons. I didn't try to use coupons, but they have a large sign once you get to the counter explaining that. People should know that before visiting.

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★ 1

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★ 5

Best subway location in the area. Clean, nice, fast. When I order ahead online, my order is always ready on time 👍

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★ 4

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★ 5

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★ 5

This is the cleanest, most efficient and friendly Subway I've ever been to.

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★ 1

Poor management, waste of time online ordering hadnt even started my order yet we’ll after it said it was ready.

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★ 1

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★ 4

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★ 4

Come here almost every week. Be careful when picking up online orders, especially when ordering cookies. Last couple times I ordered chocolate chip and they replaced it with double chocolate without letting me know. I also had to ask for my drink when it wasn't in the bag at pickup.

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★ 4

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★ 3

Be careful when you order online here. I have been going there for 6 months ordering the same thing over and over. Today I placed the order online. Staff recognized me when I went into the store. Once I got back to work, I realized I only got a portion of what I normally order (say about 30%). I called.

To make a long story short, the person I spoke to said that she looked at the camera and the order was prepared as requested. She blamed the ordering system, that maybe I didn't click hard enough on the panes.

It is possible the problem was the online system, but as a repeat customer who goes there at least once a week and at most 3 times a week, she could have offered something KNOWING THE ORDER WAS WRONG. She herself has prepared my sandwich many times. She did apologize, though, but I did not feel (subjectively, of course), it was a sincere apology. It felt more like an apology you give to someone who you think is trying to cheat you out of money.

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★ 5

I've been to a lot of Subways over the years; and this is hands down the best when it comes to quality and consistency. It's now my go-to.

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★ 5

Employees had good customer service and had a smile!

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★ 5

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★ 1

myself and two others that I know have gotten food poisoning from this location. only giving this place 1 star because the lady was nice.

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★ 5

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★ 5

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★ 5

Those folk deserve a raise. Straight up never experienced better customer service. The people working on the night of July 22nd are the reason I will come back to subway. Honestly great job.

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★ 3

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★ 4

Long time since I been at a Subway , and it was good this time.

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★ 1

This place appears to be severely understaffed. My online order was really late

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★ 4

Online order was ready before the estimated time. They were very busy when I got there, but we're still moving through the line quickly. The employees were friendly.

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★ 1

Their refresh is fresh. Will not be back soon. New meat tests weird.

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★ 1

Can't get an order right

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★ 5

Great customer service accurate service clean facilities

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★ 5

I had a great experience at this Subway! Julio did a great job making my sub, was very friendly and personable, and he even told me the Subway way of doing things on the sandwich like the sprinkley cheese. This Subway was very clean and inviting, as a truck driver I'm sure I'll be coming back this way and I look forward to having it then. Thanks Julio!

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★ 5

Passing through WI back to TX wanted a quick bite . Ran into this Subway real quick and was waited on by a man named Julio very nice guy helpful personable and he made a great sandwich. Have you ever noticed when somebody actually cares about their job the sandwich even taste better. This guy knows what customer service is all about. Julio you did a great job keep up the great work and thanks.

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★ 5

GreaT fresh food N service is pleasant. Must do for low cost nutrition fast foods. Watch them create exactly the way YoU want it !!!

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★ 5

Maya Mack made my sub awesome the other day!!!!

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★ 5

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★ 5

Friendly staff and efficient at making sandwiches.

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★ 3

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★ 5

Was craving for grilled cheese and chicken ...
They did NOT disappoint!!

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★ 5

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★ 4

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★ 3

Their pizza is good but it gets crowded

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★ 2

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★ 3

Ordered with the app. Picked up my sub and returned to work to eat, and found out my sub didn't have the double meat I paid for. Returned sub to store, waited in line (3 people ahead of me), returned sub and they made another with apologies. Upon returning to work, found the edges of the sub burned from the toasting.

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★ 5

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★ 1

Stopped here for lunch, the food was good. I needed to use the restroom, the bathroom door was locked. I had to ask a sandwich artist for a key to the bathroom, the bathroom was inside the restaurant. The key was attached to a serving basket. I will not stop here again if I have to use the restroom to wash my hands before I eat, then return a germ-fill key and serving basket attached to the key. The use of the bathroom key is very unsanitary. I felt very uncomfortable eating at this location.

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

Heaven was the best sandwich artist! Thanks for taking our order right at close!

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★ 3

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★ 2

I like subway but I gave only two stars because the stores around this area don’t accept coupons that come in the mail. DON’T ESEND OUT COUPONS IN THE MAIL IF YOU CAN’T USE THEM😡

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★ 5

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★ 4

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★ 5

Alyssa was working all alone today! She remained calm and courteous at all times...even though she had alarms going for bread, had to make the sandwiches and pizzas, Ring the register, etc. Very pleasant and caoable associate!!

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★ 5

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★ 5

I love this subway everyone is so personable and real. The girl this morning took the time to make sure that my pizza was done the way I wanted it two and you could tell she really cared that I was going to enjoy the foods that I got from her I always always always tip when I leave Subway please make sure you're tipping the people at Subway they definitely deserve it they're not just throwing a sandwich together there making every order fresh for you as you ordered

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★ 4

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★ 3

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★ 5

Good food

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★ 1

they need hire more people, or hire someone competent. the blonde lady is the only one that knows what's going on here.

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★ 4

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★ 5

Great!

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★ 5

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★ 3

I came into pick up a sub for my family member so I have no comment on the food but what Caught my attention was the treatment of staff to other staff. A young man was trying to be helpful and no matter what he did his coworker would bark orders about how he was just always doing it wrong and make very condescending remarks to him. I want to say that he did a very good job keeping his professionalism in tact and was very polite. I understand that it was a busy time and it can be very frustrating however I also know that no person ever learns how to be effective at their job by getting talked down to and embarrassed. Hard workers are hard to come by and treating them like they are incompetent isnt going to help anyone.

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★ 4

First time at this Subway since last March. Now that I'm back in the office I'll be eating here weekly again. The new s'mores cookies 🍪 are 😋 try one.

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★ 5

Alway makes my sandwich perfectly

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★ 1

9C40ACB0-FA
This was my online order last night
Terrible subs.
My sub had little veggies on it and was thinner than a jenny craig meal

Not worth 20 we spent

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★ 1

Worst customer service. I did come in close to closing but that doesn’t give an excuse for the rude attitude and bad customer service. First there wasn’t the sandwich my husband wanted, the he said they were all out of the bread, then all out of the meat we wanted. Kid rang me up, gave a total and walked away. Didn’t say thank you, didn’t ask if I wanted a receipt or anything. It shouldn’t matter what time someone comes in, it’s called being prepared and having less attitude when dealing with a customer. The kid also stated well we got busy, ok prepare for that and don’t be rude.

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★ 5

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★ 4

Staff was great. Its exactly what i expect from subway..

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★ 3

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★ 5

Everything is always great at subway including the staff

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★ 5

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★ 4

The quality of Subway food is pretty consistent across all locations. It's really how well the each location managed, and how good the staff is, is what differentiates one location from the next. That being said, this location is clean and the staff is pleasant, and seem to be willing to please. Food seems fresh.

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★ 3

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★ 5

Service was excellent and staff very friendly

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★ 5

Friendly and patient staff at this one.

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★ 4

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★ 5

Friendly staff fast service

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★ 5

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

Ordered online, was ready exactly when they said. Expensive without promotions

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★ 5

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★ 5

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★ 5

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★ 1

On the door says mask required and yet there's employees not wearing masks. They also allowing people in without masks. Guess when you dont follow your own rule who cares right ??Currently against Madison law.how would you feel if someone is coughing while making your food in this current time. Calling subway corporation and looking to talk to owner .

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★ 3

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★ 2

No longer offering seafood subs even though website notes it is on their menu (staff said seafood hasn't been offered for some time). Also, bread was stale! Will not return!

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★ 5

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★ 2

I can’t attest to the food quality as it was a pickup for a third-party delivery service, but the customer service left much to be desired. I’ve spent many years in the service industry waiting tables, bar tending, etc. but it’s usually customary to greet any patron when they enter your place of business. Two employees chatted without acknowledging my presence, and then one woman told me she put my order ready for pick up for fifteen minutes out. Confused as to why the delay, I waited patiently in my car and came back in about 12 minutes later. My diner’s delivery time was approaching, and I still didn’t have their food. I asked if the order was ready as the first woman I spoke with rushed out the door. The second employee asked the customers name again, in which the employee then started making the order. Really confused on why it wasn’t started while I was waiting - didn’t smell any bread baking, nothing complicated on the order - but the lack of communication and common courtesy was disappointing. I have a few speculations but will leave it at lack of positive attitude and good work ethic. The guy who made the sandwiches was apologetic about the delay, but again I have no idea why it took over 20 minutes to make two subs.

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★ 1

Today I completed a online order for pick up for the first time. I ordered 2 subway melt footlong subs. In the instruction area on the order page, I clearly requested to only have my pepper Jack cheese toasted on top of the bacon and meat. My daughter ordered a pepperoni and cheese only sub. We indicated no marinara sauce because my daughter is allergic to tomatoes. My husband drove up to subway to pick up our order. He indicated there was only one person working and no manager or supervisor. When my husband arrived she was already done making 3 sandwiches, 2 of which were footlongs. The girl was in the office area and did not come to the front after realizing someone came into the place. We paid online before picking it up. After my husband arrived at home with the food, I noticed the sandwiches were drenched in mayo, mustard and oil. In addition, the bacon and meat was raw. The cheese was extremely cold. My daughter's sub had marinara sauce on it, although we removed because it could kill her. I was extremely upset and disappointed in the service. I chose this location because I've had great experiences there in the past. However, this time was so disappointing. I called the girl working there and told her that my sandwiches were horrible with raw meat. She made every excuse as to why my food was sloppy and didn't offer a way to rectify the situation. I asked to speak with a manager and she hung up the phone. I chose to drive back up there to speak to her directly and show her the mess of a sandwiches she made. Once again, she didn't even know I was in the place because she was in the office again. Anyone could've came into that place and stolen anything if they wanted to because she didn't care about monitoring the lobby or counter. I had to knock on the table in order to get her attention. I asked her why she felt the need to hang up on me and be so rude. I showed her sandwiches she made and the reason I was upset and she didn't care. I requested my money back and she refused and decided to call the police. I was extremely upset at this point. Two officers arrived and asked me to explain what happened. I expressed how disappointed I was to the bum officers, who decided to be rude and told me I have to file a small claims suite to get a refund. They then requested me to leave without my food and without my money. I have pictures of the sandwiches she made, which I will upload on social media and my Google review which I have over 10,000 views. I will try to get in touch with the manager tomorrow.

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★ 3

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★ 5

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★ 5

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★ 3

Always good food but extremely slow service I was there on a Sunday and only one guy was there to help you do he was taking the order making sandwiches and checking you out line was long get some more staff

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★ 5

This particular subway. Has the greatest manager and they make a great sandwich. Look it up. Go!

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★ 2

Not the best place to get a personal pizza

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★ 4

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★ 4

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★ 5

Very friendly service!

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★ 5

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★ 4

Advertise soup but no soup available Sunday afternoon on a frigid day. Goofy or just lazy.

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★ 4

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★ 5

great experience and great food, friendly people aswell!

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★ 4

always a good choice when i don't want to cook

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★ 4

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★ 4

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★ 3

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★ 5

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★ 5

I like it so much.

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★ 4

Very nice selection to choose from, very quick service & very good sandwiches!!

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★ 1

If you gotta eat... It's food

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★ 3

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★ 4

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★ 5

Always good service and you decide what is going on your sandwich or pitas.

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★ 4

Not a huge fan of the bread. Sandwiches are great food the price

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★ 4

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★ 4

Fast and friendly. Location is close to everything, but getting in and out can be difficult due to traffic. Try off peak hours to minimize the difficulty.

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★ 5

Great place. It's pretty small but you can find practically everything!

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★ 5

I came here after losing the fight to a serious hankering for a Spicy Italian sub. I wouldn't say I'm picky, but when you want something just so, you gotta have it, right? Well Angel and Matthew hooked me up. They even went into the back to find some Salt and Vinegar chips since I didn't see any on the rack. Those guys made me the Ultimate Sub. Like, it was seriously perfect. Kudos to Matthew (I think) who really sold me on the Pesto and aioli. It was delicious. In case you're wondering, I got my Spicy Italian on wheat with provolone, spinach, lettuce, onion, tomato, cucumber, green pepper, black olives, honey mustard, aioli, AND pesto with a side of Salt and vinegar chips. It was glorious.

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★ 5

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★ 4

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★ 5

Had wrap delicious. Great customer service. Can't wait to go again.

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★ 4

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★ 5

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★ 4

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★ 3

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★ 1

I stood in line for 15min and only 3 people got their sandwiches. So, I left

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★ 3

It's okay

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★ 4

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★ 5

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★ 1

Awful quality, service. I might consider it when the product they spew out looks as good as their commercials. You can eat it but don't look at it.

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★ 5

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★ 4

Good place to grab a bite

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★ 4

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★ 5

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★ 4

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★ 4

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★ 4

This a pretty well run Subway. The employee s are usually very nice to deal with and do a good job. The store is clean.

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★ 4

Great sandwiches & service

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★ 3

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★ 3

Good subs

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★ 5

Food here is up to all Subway standards, I always count on good food when going to any Subway. The staff here is upbeat and friendly, near my place of business and a good bet when you don't pack a lunch. Very busy at regular lunch time.

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★ 4

Friendly staff and fresh food.

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★ 1

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★ 4

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★ 5

Great service

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★ 5

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★ 5

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★ 5

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★ 1

Go here if you like bread, because that's all your going to get. This is my vegetarian sub after repeatedly asking for more lettuce, more black olives, more cucumber. I even ordered spinach (which I didn't really want) just so I could have a sub with something in it. This has happened repeatedly and I'm over always asking for more, just to get a normal amount of lettuce. Go elsewhere, I sure am.

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★ 4

Nice. Good wraps....

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★ 5

Clean, friendly staff, easily accessible.

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★ 5

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★ 5

Clean place

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★ 2

There was only one person making all the subs. I ended up waiting for a half hour

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★ 1

Terrible service! They only had 2 guys working there during the dinner rush and the line was almost out the door.

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★ 3

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★ 1

You have to get a filthy key from them to use the bathroom to wash your hands. The bathroom had NO soap! How are the employees washing their hands!!!!!! I'm never coming to this location again! I hope everyone reads this!!!!!!!

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★ 4

Come here a lot for lunch - Much like any other Subway. Consistent. The staff is fun - manager is kind of annoying, nosy, overenthusiastic about everything - kind of like you would expect a fast food chain manager to be. I enjoy the times it's just the younger staff there, they seem to relax a bit more, joke around more, etc., and I enjoy that energy.

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★ 5

Clean friendly and efficient.

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★ 5

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★ 5

Friendly people.

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★ 5

Had a fine breakfast experience. The restaurant was clean and the sandwich maker was nice.

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★ 4

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★ 2

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★ 5

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★ 4

Presumably you already know what Subway is about, but this is one of the nicer Subways in the area, it was clean, there was plenty of seating, and the employees were polite.

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