★ 1

Literally WORST subway EVER!! Went in there to get two sandwiches from a coupon and the man said we couldn’t use the coupon then said we can and then when he was making the sandwiches there was NO EFFORT in putting meat and veggies and sauce on the sandwiches and I was just done after that and asked for a refund and the man didn’t at first and was trying to argue with us, but then gave the refund. That subway freaking sucks, the employees suck, literally horrible

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★ 1

Only rating one star because I can’t rate zero. They had me pay before they made my sandwich. Then, put all the lettuce they had in the store on my sandwich, then put 4 singular onion slices on the sandwich, and about 6 black olives. At this point I lost my appetite and asked for a refund to which i was told they don’t give refunds. I left, then turned back around and asked several more times until they finally refunded me (which apparently wasn’t possible five minutes ago). If you like lettuce sandwiches this is the place for you. If you are a human being go anywhere else.

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★ 1

Ordered a tuna sandwich. Didn’t want cheese, so they saved $ there. Asked for extra onions. Would not put but a couple small slivers on sandwich. Would have left without sandwich, but was hungry after a long day.

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★ 3

When we first came in, we went in line. We ordered 3 sandwiches and it took a total of 5 minutes.
The service was acceptable, not mind blowing but still respectable. I got the cheesy garlic steak. It was average, I would have it again but wouldn't be dying to have it. They had plenty of sandwich options and the tables

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★ 3

Easy and quick option. Not the nicest place but the sandwiches are pretty good. would recommend if you need a quick and not that bad option.

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★ 1

Under new management. The tuna didn't even cover the bread so I said I woulld pay for an extra scoop. They sprinkled on the veggies. And charged me for a deluxe

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★ 4

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★ 1

did not allow me to get anything extra and limited amount of vegetables i was able to put on my sandwich (veggie delight). worker did not greet or help explain why just told me he wouldn’t.

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★ 1

Got a tuna wub and a roast beef sub delivered via grubhub. Oddly, tuna sub was gpod, roast beef sub is totally disgusting, like makes me wonder if its rotten. Tried calling (w Main), no manager, person appatently in charge barely spoke english. I just hung up

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★ 5

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★ 5

Wonderful ambience and a terrific menu makes tbe Blind Shot a top choice for a dining experience.

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★ 1

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★ 1

Bathroom so customers only??? And there were no paper towels. AND everyone is saying my breath smells like rancid onions. And there was a bug flying around my table. Not coming again.

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★ 5

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★ 1

What a joke. Why I went here, I have no idea. I just wanted a cheesesteak sub. The guy tried to wrap it up with no steak and didn't understand that I wanted steak. Then he wrapped it up with just onion and pepper no sauce. I should of just walked out but was hungry. Don't go here, cheaper food stands nearby.

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★ 3

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★ 4

Your usual subway

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★ 1

Mgr refused to put the cheddar cheese sauce on my sub, like I ordered online shown on receipt, without me paying for extra cheese, and then forgot to toast my sub a 2nd time after veggies because he was so focused on charging me extra and ignoring the prepaid receipt. The eggs weren't even toasted enough and were still cold. None of the staff was polite. I'll tip in person next time depending.

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★ 4

This Subway location has become my go-to spot while waiting for the bus on Main Street. The sandwich artist who works here is consistently pleasant and helpful, always greeting customers with a smile and patiently walking through the many topping options. I especially appreciate how they're generous with the vegetables and never rush through the preparation process, even during busy lunch hours.

The restaurant is clean and well-maintained, and its location right by the bus stop makes it perfect for grabbing a quick meal during my commute. The indoor seating area provides a comfortable place to wait for the next bus, especially during Wisconsin's colder months.

I've visited many Subway locations, but the friendly service and convenient location make this one stand out. Highly recommend stopping by if you're in downtown Madison!

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★ 2

I like Subway well enough. This establishment has a good crew, and good sandwiches. I've been working on the square for over a decade and occasionally drop by for a sub.

What I don't like about this Subway is the ownership. For an alarming amount of time now, both wall-mounted AC units (strange to begin with) have been broken. Ceiling tiles are missing for some reason. Worst of all, ownership has jury-rigged moisture wicks *made out of packing tape* which hang into moisture collection buckets. it is easily over 80 degrees inside that store.

One of these 7 foot long "packing tape moisture wicks" hangs right in front of the order counter.

I have refused to actually eat there since this occurred. It's been at least two weeks since the AC units broke, if not three. This is embarrassing, vile, disgusting, and potentially hazardous to public health.

To the owner of this restaurant: get your act together. Stop being lazy, cheap and neglectful and fix the absolutely alarming state of your franchise. Just beyond gross. You should consider actually doing something about this soon, as I have already reached out to the city to have a health inspector visit your vile, neglected store.

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★ 1

No están abierto hasta la hora que indica eso

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★ 4

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★ 4

Pretty much a Hole in the Wall, bigger than Jimmy John's when it comes to internal space, but they try to cram it full of seating, so it makes it more cramped than it actually is. It's pretty much a standard Subway with the exception that it has a Television with the national news on inside.

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★ 5

Refreshingly pleasant service.

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★ 3

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★ 1

Opening at 7am for customers to get their lunch is such a fantastic idea and has only one known flaw........YOU MUST OPEN AT 7am!!!

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★ 5

Speed, good service and delicious sandwiches.

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★ 1

I usually only order from Subway is because of the chocolate chip cookies. Not any other flavor because they’re all subpar. Every other time I order from this location they never have any chocolate chip cookies. And instead of refunding my money to me or calling me to inform me of the situation. They give me other flavors without asking and assuming that will resolve the situation. This is horrible customer service and whoever runs this store is completely incompetent.

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★ 3

First time was great. Second time bread was stale. Can't save a sandwich when you start with stale bread.

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★ 3

Place supposed to close at 9pm gets there at 8:45 pm sees staff still in restaurant tells me that their closed. At least they could have put up a note saying they were short staffed or something like Starbucks do when they got to close early.

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★ 3

This is a Subway.

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★ 5

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★ 1

Do not order one of the newer subs that come with extra meat or cheese. If it comes with double cheese, you will barely get the regular amount. If you order a sandwich with multiple types of meat, they will leave one out.

Online orders have the wrong bread.

Generally pretty dirty inside the shop as well.

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★ 5

What a wonderful place - clean- staff super friendly and welcoming- I asked a million questions - victor and his co worker answered all of my silly questions - I would definitely go back!! Thank you! For great customer service

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★ 4

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★ 4

I liked the selection of menu items. I felt like I had to diffuse the sandwich artists anger or else I would have had to deal with his anger.

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★ 3

Earlier today, I went in to get a sandwich but the service was almost slow enough to make me leave and go somewhere else. It was lunchtime on a warm and sunny Saturday, entering summer time, and capitol square was completely flooded with people exploring/shopping through the farmer's market stands. Tons of families, tons of friends and couples, and just a ridiculous amount of people on capitol square earlier today. And this location only had one employee behind the counter, trying to juggle online orders as well as people making their orders in person. Two people in front of me left because of how slow it was and I almost did too, the only reason I didn't was because I promised a sandwich to a panhandler. I don't blame the girl behind the counter, just the fact that they were severely under-staffed for the farmers market, which is well known and predictable. I almost thought of telling the people at the back of the line to not waste their time

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★ 1

1) stale bread
2) I could not believe, I understand you can’t always have your A-team, your best people, working at all hours, however to have the store manned by two members of the C squad is deplorable. No coordination, no sense of urgency, no skill.

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★ 1

This place is a joke. We had to tell her everything that went on our samwhiches, and she barely put anything on either of them it took well over 15 for 2 easy simple footloose. The ingredients did not look fresh at all. No name tags, could barely hear her, and there was no correctly pulled back hair had dangling jewelry and bracelets that were out and touching one of the sandwiches.

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★ 5

Average subway

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★ 1

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★ 5

I would have to say... it's thee best subway I have ever been too!!! There is only two workers and their super friendly and chill, They say don't tip them too much but if I were you I would.

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★ 1

Dude, Foriegn Caucasian Dude, was Sick as H*ll. I've now been paying for this Trauma, for Two Weeks, b/c DipSh*! decides to Show-up to work, Work w/ everybody's food; SICK as H*ll!. 1 Star b/c this place is lacking, and For anybody to be THAT irresponsible!! IS SICK as H*ll!!

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★ 5

Subway isn’t always my top choice for fast food. Being close to this location the service and product is always excellent. The staff, especially Olivia, does an exceptional job and is always kind and warm hearted. Downtown Madison has a lot of good food to offer but if you’re in a pinch or hurry make sure to stop by this location.

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★ 1

I got a great garlic and I didn’t get the right cheese and I didn’t get no bacon and I hade too tell her what kind of dressing gose on it I could have made it myself the bacon is what costed the most for the sub too so no good

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★ 5

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★ 2

Filthy dirty and the food is not very fresh. Convenient location but not much else.

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★ 4

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★ 1

I cannot recommend this location due to how the employees are treated. Today is 96 degrees and they do not have their air conditioning on. What are you waiting for?

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★ 1

Paid but didn't get my food

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★ 4

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★ 5

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★ 5

Great subs ,Treated good by employees, and close to where I was hanging out. Two thumbs up..

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★ 5

I love Sooubway. The Asian chick with the heavy eyeliner is so nice to us.

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★ 2

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★ 3

It was just fine.

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★ 1

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★ 5

Excellent service right in Capital Square!Fresh Soft bread unlike some I’ve been too.

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★ 5

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★ 4

Definitely the best Subway I've been too. Everyone has their act together and are very efficient in the sub making process. Emanuel is always sharp and quick to prepare the order regardless of how busy they are.

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★ 1

You guys are never open when I want a sandwich...I stop by Saturday and Sunday and your not open for business. I'm done!!

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★ 4

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★ 4

Near work so when I forgot my lunch stopped in

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★ 5

Always fast, fresh and friendly service.

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★ 5

Italian BMT on Italian herbs & cheese bread w/ pepperjack cheese toasted, with lettuce, onions, pickles, black olives, and green peppers. Sauce is either mayo or chipotle. It's a delight.

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★ 5

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★ 5

I like their subs there.

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★ 1

Really rude staff 😒

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★ 5

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★ 4

Fast Service and parking across the street in front if Madison Capital

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★ 1

Ordered online. They messed up both sandwiches and didn't give me my chips. I can't wait for Milio's to open back up. Much better food and they know how to make your sandwich the way you ordered it.

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★ 5

Fast and good.

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★ 1

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★ 1

Terrible customer service....make eye contact, speak up, and have some respect for your work.

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★ 5

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★ 3

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★ 5

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★ 3

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★ 3

Tried their meatball sub. They suggested the garlic bread which sounded good. They apply a generous portion of garlic butter to the bread. Made the sandwich taste too much like garlic. The meatballs were average size and taste. Subway will do when your choices are limited.

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★ 5

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★ 5

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★ 5

Am coffee

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★ 4

I love subway. Decent overall healthy food and cheap and this location was clean with friendly people.

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★ 5

In store specails are the best price for food on the square

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★ 5

Great food at this Subway. wish they would have the broccoli cheddar soup served every day as well as the soup of the day because that one and chicken noodle are its two best. Instead of rotating soups they should put in more steamers the keep the broccoli cheddar broccoli and cheese and the chicken noodle soup always going because that is what people want

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★ 5

Me gustan estos bocadillos de vez en cuando tienen muy buenas promociones en ocasiones

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★ 5

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★ 5

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★ 1

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★ 4

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★ 4

Super service

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★ 1

Did not have my order ready at online order.
Kept my money that I paid online without any resolution no one said I’m sorry.
This is the worst subway I’ve ever been in and will never go again
Go to any other restaurant except this one

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★ 3

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★ 5

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★ 5

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★ 4

Quick and easy, typical subway experience.

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★ 5

The service is quick which is really what I look for in a Subway.

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★ 5

Good service and atmosphere.

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★ 3

Some of the workers make the sandwiches pretty sloppy... Lots of time the lettuce is brown as well. I work nearby so I go to this subway often. There's one guy who seems to have been working there for awhile who's excellent (I believe his name is Eric) -- besides him though, most of the workers don't seem to have proper training or the restaurant is understaffed.

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★ 2

bugs on the wall, bathrooms were dirty, food wasn't the best and sub was sloppily made

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★ 4

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★ 4

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★ 5

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★ 2

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★ 2

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★ 5

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★ 2

Subway could be better if the meat actually covered the bread instead of leaving both ends empty, the workers don't care how it look a footlong should have meat from one end to the other end.

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★ 5

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★ 5

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★ 3

What you'd expect, sometimes with frustratingly bad communication skills from sandwich makers

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★ 4

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★ 4

Good, fast, affordable

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★ 4

Awesome 👍😁

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★ 3

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★ 4

Great customer service, especially from Denise. Affordable options and clean bathrooms

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★ 3

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★ 4

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★ 5

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★ 5

Great friendly environment

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★ 5

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★ 5

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★ 4

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★ 4

Good service

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★ 4

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★ 4

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★ 4

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★ 5

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★ 1

Everyone’s got a bad attitude and little to no costumer experience. It’s like everyone in that place hates their job. Highly disappointing they don’t even bag your sandwitch up or smile. And the bread ain’t fresh it sucks all the way. You can definetly do better this subway needs an intervention fr

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★ 5

Fast lunch rush service

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★ 4

Lines pretty long, but staff (almost always) works very hard to get ppl through. Only complaint is that the music playing is always either country or Christian

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★ 1

This was my first and last visit to this location. I ordered a footlong meatball sub. The sandwich maker asked if I wanted it toasted, I said "no, thank you"; she then said under her breath, "whatever you say, sir."
I noted the tone in her voice sounded a tad bit malicious, but assumed she was having a rough day.
The next person added my peppers, cut and wrapped my sandwich, and I paid and sat down.
The meatballs and sauce were cold. Fresh-out-of-the-fridge cold. Had anyone mentioned that at all, I would've ordered a different sandwich. I'm still not sure why the prepper's tone was so sinister, because toasting that sub would not have heated the meatballs or the sauce enough to disguise how cold it was.
I normally have great experiences at Subway, but this downtown location will stick in my mind forever.
I was in a rush and couldn't have another sandwich made, so I wolfed down a downright disgusting cold meatball sub and decided I'd just never go back to that particular location. 1 star experience.
Two other locations I've visited since have provided excellent service and normal Subway-quality sandwiches.
Drink machine is open to the dining room and the bathrooms were clean, so +1 star.

Edits: spelling

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★ 5

Awesome

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★ 5

I love subway always yummy

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★ 3

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★ 4

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★ 4

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Daniel is the best employee there. Always kind and smiles. Though all the staff is very polite!

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★ 5

Faster, friendlier, and cleaner than most.

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★ 3

Poor service. No WiFi

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★ 2

Third time I've visited, each time was a little more disappointed. Today I got a seafood sensation. Only got three scoops of meat instead of 4 and was handed my sub twice by two different people who thought my sub was a online order. Almost walked out of the shop with a free sub. What makes that worse is that they shredded the online order so someone is not getting their sub when they get there. Avoid this place if you can or bring lunch from home!

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★ 4

Great sandwiches

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★ 5

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★ 3

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★ 3

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★ 4

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★ 5

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★ 4

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★ 4

It was alright. It was the typical Subway Shop. I was here much past their busy time. Did not have to wait and the Dining area was clean.

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★ 4

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★ 5

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★ 5

Friendly staff and all very fresh.

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★ 3

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★ 5

Liked it

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★ 5

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★ 2

For a casual day, I don't mind to have a sandwich. I have been to a Subway and different fast-food. This is not one of them you'd want to try, especially at lunch hour. You'd be lucky to even find a seat there. The store is considerably small for the number of people they have to serve. However, the service is fast. They just don't clean the table much. A couple of the fountains ran out of syrup. The food was so-so. For a quick bite at that price range, it is ok. I'd recommend breakfast sandwich over their daily special.

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★ 5

Cozy place to eat in the Capital area

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★ 4

It's ok

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★ 5

This is my go to lunch spot, always clean, and quick service. They get my order right every time! :)

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★ 4

With all the foodie choices downtown it is nice to have a cheap fast sub shop right on the square. Good service. Clean place.

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★ 5

Yes yes Sub's anyday...Quick meal and great view

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★ 4

I enjoy ordering subs.

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★ 5

I love there food

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 2

Service is spotty at best. This store seems to have constant turnover and to be hiring new employees from the bottom of the barrel. There are only a few employees that consistently provide exactly what is ordered with relative efficiency. Soda fountains were missing/short on syrup, tables were a mess. Overall, one of the worst experiences I've had at this Subway.

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★ 1

Very poor customer service. We arrived and one worker was standing in the back not doing anything and the other was on his cell phone for a good 3 minutes before he helped us. He was so bad he asked me 3 times if I wanted my sub toasted, he messed up my sub once, asked what kind of cheese I wanted twice. After he cut my bread he stopped to have a solid 1 minute conversation with the guy in back before continuing with my sub. Then to top it off the bread was rock hard which I've never experienced before at any subway. Aug 26th 2016 at 5:50pm.

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★ 2

Whenever I forget my lunch and am forced to eat Subway I am reminded of why I avoid Subway.

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★ 3

This is no different than any other Subway. I stop to eat here when I forget my lunch and want to punish myself with overpriced bland food. It helps me remember why I should bring a lunch to work.

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★ 1

12:15pm go in ask for a salad, and NO LETTUCE!! then i order a chicken sub toasted, with cucumbers(got 3) green peppers(got 3) and mayo and s&p. Very unhappy. What SUB SHOP HAS NOT LETTUCE AT 12:15PM.... Wheres the manager going to another Subway locations and getting a bag or 2 to get thru????
SO MUCH FOR "HAVING IT YOUR WAY"!!!

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★ 3

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★ 4

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★ 5

The staff was EXCELLENT. I want to say the sandwich artist's name was Juan, but I cannot be sure. (This was 4/1/16 around 3:45pm.) He was so friendly and pleasant and he put way more meat and veggies on my sandwich than they do at other Subway restaurants.

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★ 5

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★ 5

This subway can get very busy but they always seem to deliver great food and service.

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★ 4

Part of the belly program have a lunch special 5.25 m-f

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