★ 2

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★ 5

I haven’t been in there for a long time and I have seen the old and new people It was very clean and stocked awesome. Thy should get recognition for this I work in the public grocery store so I see they went above and beyond great service

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★ 5

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★ 5

Incredible customer service, even had the sandwich delivered right to my table. Excellent all around.

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★ 5

Had a slightly subpar sandwich recently so I went back the next day and Tyler assured me he would make me a sandwich of his caliber...

WOW! Thank you so much Tyler. You are the man and I am so glad I came back instead of calling. I hope your manager or GM sees this review because I can't remember another time getting a more perfectly made sandwich. Exactly to order by the way. It looks so good and I bet it'll taste amazing as well but before I get home I wanted to put this review up as I really appreciate excellent customer service.

Thanks again Tyler!

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★ 5

Kelsey S helped us and was incredible. Another subway completely blew our online order for an important meeting so we went to MacFarland and she placed and finished just in time. So appreciate her. And the store was much nicer than the one in Cottage Grove I originally went to. Appreciate you, Kelsey! Plus she was super sweet and I felt called down after our disaster of an order!

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★ 5

I had a great experience here today. Mariana took our order and was very friendly and helpful. The store was exceptionally clean as well.

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★ 1

Never order online, drivers steal food and drinks. Contacted subway multiple times and no resolution from them... stop going to subway, they are the worst

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★ 2

Girls working were friendly. Garbage cans were overflowing and one of the girls was sitting on the counter that they put food on!

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★ 4

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★ 5

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★ 1

Never Ever buy anything at this store. I purchased a sandwich for my elderly client he asked for steak. I ordered cold cut. The young man called his supervisor from to ask if I could pay the difference for the sandwich and once he heard my voice ,and that I was a black person he reused to allow me to pay the difference in sandwiches. He doesn’t care about the customer at all.
DONT SPEND YOuR MONEY AT HI STORE! The store don’t look very clea Either.
Beware!
This comment does not reflect Precious Gifts Daycare.

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★ 4

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★ 5

Good service, good food, nice and clean.

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★ 5

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★ 5

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★ 2

My friend and I stopped in around 4:30 on a Sunday, we were not greeted, just stared at awkwardly by the employee behind the counter. We ordered our sandwiches. I was checked out by a different employee who has no customer service skills. We got drinks and chips and he did not hand me any cups. I also asked for a bag, he only put my sandwich in the bag and not the chips. My friend ordered a foot long and it didn’t get cut in half. Long story short the service is sub par and the sandwiches are mid.

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★ 4

Generally have good service at this location.

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★ 1

All I can say don’t come here if you are different and I mean skin color or you have an accent they will discriminate you and you see how everyone else will have a privilege except you for being different (rude staff)

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★ 5

Always happy to serve you.

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★ 2

3 times in a row, I have come here for a meatball sub and been told they are out of stock and not making more, at various times of day.

This time I called ahead, confirmed in stock, showed up to the store, stood at the counter for 10 minutes while the staff fulfilled the online orders, and there were none more at the end of the online orders.

I was told they will not have any more.

Not going here any more - I'd far rather make the trip to the one in Monona Walmart than constantly waste my time in line for nothing here.

Understaffed and overworked.

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★ 1

Sandwich's look terrible, dressing is everywhere around the sandwich but inside. We ordered for 7 people and none were labeled. This has happened 3 times now. Manager wouldn't let me finish my sentence because she had an excuse ready to give to me. Will be spending 75 plus dollars elsewhere.

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★ 3

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★ 3

Good is decent. Staff is wonderful.

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★ 2

I ordered a 6" black forest ham with provolone, tomato, lettuce, pickles. I got ham lettuce, tomato, onion and green peppers. Very disappointed.

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★ 1

Always out of meatballs for some reason. Disappointing location.

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★ 1

Stopped by 2 pm on a Saturday open sign lit. Door was locked and no one there

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★ 5

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★ 4

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★ 2

Food was fine, employees need some training on customer service** and should probably study the menu a little more.

**No greeting when customers entered the store, rolled eyes at an elderly customer who was obviously having a hard time hearing, speed of service was subpar, no please or thank yous from employees, just overall poor service.

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★ 5

Stopped by for a quick bite and the guys here helped me out expediently. They made my food perfectly. Food was fresh and delicious, staff was skilled and professional, the lobby and prep station was clean and orderly. A+ for this Subway for sure. Thanks for making my day

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★ 3

Food was very late, not due to the store but the drive service. I didn't feel the price was worth the food.

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★ 1

Zero stars if I could give it. Any restaurant someone orders pick up from has the "special instructions" spot right below each item ordered. This was not here so I put the order in and looked the phone number up and called and then when the phone was answered not even 2 minutes later...she said they finished my sandwiches already. There was no way because my ordered needed to be toasted and everyone knows it takes like 30 minutes to get an order done at any subway even if you are the only customers standing in the store. It is quite slow....always. So...2 sandwiches and 1 needed to be toasted in 2 minutes. I don't care who I talk to from Subway, I am not going to believe that answer. So, the lady on the phone passed it to the District Manager there. Same answer but implied that they were "finishing up" the sandwiches at this point. So, the sandwiches "could have" still been altered with the instructions I was unable to place because Subway doesn't have a normal template like all other restaurants on each item purchased I guess. I was told by the district manager that there is a "special instructions" tab WAY at the bottom in the cart. So to clarify this and only in the cart and after you scroll down because I didn't see it as I was finalizing my order either. And she proceeded to tell me "all the customers" do this as if once again it was my fault that I did not see the special instructions area when it is not in a place every other restaurant has one. So after all of this, I won't be ordering from Subway in McFarland's ever again with this whole type of put the blame back onto me type of thing. Customer Service rule #1- the customer is always right. Customer Service rule #2-always take criticism and feedback as a way to improve the restaurant-hence the special instructions being in an odd place no one can find. Maybe someone will actually benefit so you can change the website to be more user friendly instead of lie to the customer, pass the phone over again and lie once more that 2 sandwiches and one toasted was made and done in less then 2 minutes. Come on now, that doesn't happen. Any one that has ever been to a Subway in their life knows this.

***After writing this review, I was looking at the most recent reviews and only 3 months ago someone titled a "local guide" basically had some of the same issues. Something to think about with this location. Pflaum Road location like Therin wrote in his review said...SO much better of a Subway!!!***)

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★ 1

Food was pretty standard, but the service was terrible. The "sandwich artist", Lauren, couldn't be bothered to acknowledge that I had entered the store (only one other customer in at the time), couldn't give a polite "one second" while washing her hands, then acted like my order was the single greatest inconvenience she's ever suffered. I'd hate to be any customer that has to deal with such an unprofessional, rude jerk, let alone a coworker or manager.

Next time, I'll either think ahead and stop at the Pflaum Rd location or visit the competition (which is closer to me, sells better food, and doesn't seem to hire snotty overgrown children for customer service positions).

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★ 5

Had a good time got myself and the family fed in a relatively quick amount of time, glad management finally woke up and fired Mandy, he tongue piercings were weirds

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★ 5

Friendly staff. Food was made fresh and quick

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★ 5

Very friendly staff, excellent food. Never had an issue

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★ 4

Service is getting better.. good tomatoes today, and good people

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★ 5

Respectful, helpful and happy

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★ 5

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★ 4

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★ 5

Good sandwich, clean store.

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★ 1

They can’t seem to get anything right.

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★ 5

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★ 5

Standard Subway. Employees were nice and quick. My order was exactly what I asked for. They got busy after I placed my order and was waiting for it to cool, but they seemed to handle it nicely and the line moved along.
Food seemed fresh and was great!
Will go back again

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★ 3

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★ 5

Great place to work and great costumer service also!!

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★ 3

I have nothing bad to say about the food or service but was a little unnerved by the facial hair of the young man making my sandwich. He should have had a net over the beard as it was long and actually could have very easily touched my food. I will take this into consideration if I visit again

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★ 1

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★ 5

This is a great store. They keep it clean and moving along nicely. Susan is wonderful and the rest of the staff is always friendly. 5/5 10/10, all good!

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★ 5

Good service people friendly smiles I like the new menu options with the sliders especially for those people were on that restrictions or don't want to have a meal

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★ 4

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★ 4

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★ 3

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★ 5

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★ 4

Good food, could be a little fresher.

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★ 4

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★ 1

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★ 5

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★ 5

Good food, fast service and friendly employees

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★ 4

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★ 3

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★ 4

Muy rico

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★ 5

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★ 5

Smooth service and great food!

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★ 1

Yuck, Turkey tasted stale

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★ 5

Much better than it used to be. Give it a second chance

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★ 3

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★ 5

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★ 4

I'm reading through some of the reviews and some are just genuinely not true. This is a fantastic Subway (seeing that a lot of them are not at all welcoming). They have pretty quick service and will be polite in apologizing for any inconvenience. Food is always good. They also have awesome price-to-food ratio. Culvers is too expensive and McDonald's is never really good. If your riding through McFarland, Subway is the fast food to go to.

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★ 5

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★ 3

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★ 5

My subs are always good! Love the new meatball sub, with the garlic spread! Yummy!

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★ 5

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★ 3

Hit or miss on the staff, but some of the members are extremely quick and personable, always willing to help and chat if you want.

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★ 2

Typical low quality subs from subway. Save your money and go to cousins or local sub shop

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★ 5

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★ 1

Out of the last three times I've ordered pickup my order has been wrong all three times. They either forget an ingredient, add something else or do both which is what happened today. It's fine if they make the sandwich in front of you but don't bother with the order ahead option, you won't get the correct sandwich.

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★ 2

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★ 3

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★ 5

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★ 5

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★ 1

Ordered the classic combo platter as I have in numerous locations in Wisconsin, this usally takes about 30minutes to an hour because it is only 6 sandwiches cut in half and layed on a platter, this location couldn't do it, they said they needed 24 hours. I find it hard to believe car companys can make over a 1000 cars a day and here Subway is taking 24 hours to make 6 sanwiches. This place has the worst phone etiquette I have ever heard, I wouldnt eat here if you paid me, thanks a lot, I will tell everyone I see in my daily travels across this state to never make the attempt, and eat at this place. Subway Corp. Please find better employees, Thank you.

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★ 5

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