★ 1

I did a pick up for 2 sandwiches when I received notification that it was ready it was not ready and got no napkins bad service will not be back

Source: Google

★ 1

I just spent the last 25 minutes waiting in the drive through which is ridiculous. At the ordering station not like there was a line at all. Only for them to start taking our order and when asked a question IN THE MIDDLE OF ORDERING, they didn’t respond for another 5 minutes.

It seems things like this are a common occurrence at this subway and it’s ridiculous. The reason I go to it is because I don’t want to have to unload my kid from the car but having to deal with a screaming 2yr old on the backseat that doesn’t understand why we’re waiting so long kind of defeats the purpose.

I’d like to add, there was quite literally 2 people inside. Not a long line or anything, just 2 customers. Ridiculous.

I won’t be coming back.

Source: Google

★ 1

Stopped at Midway road Subway I’m Menasha at 10:20 a.m. and got no service. The lady working walked to the back as soon as I came in and eventually came out and walked right by me. She looked at me and didn’t smile or say anything and began working on something with her back to me. I stood there for a minute and then just waked out.

Source: Google

★ 1

Source: Google

★ 1

Very poor service for being the only customer having to be served. My food came out cold and the lady was on the phone the whole time. Very rude person for only having 1 customer

Source: Google

★ 1

Source: Google

★ 1

First off red flag, one person working. Second I placed a pickup order and had to wait 45 minutes while everyone inside was served first. Second time having to wait an extreme amount of time for a dang sandwhich. Hire better people.

Source: Google

★ 1

2nd time going there, and they didn't have meatballs

Source: Google

★ 1

I waited 45 minutes to be to have an order be ignored and not placed. After being greeted and told it would be awhile, respectfully I waited for another 20 minutes. When the car behind me pulled up, I pulled through the drive through to let them through. They greeted me once again and told me it would be a wait after they took that last guests order. When they helped the car before me I went up to the order screen again and I waited an extended amount of time after another phony greeting. I was treated with absolute disrespect and it was disgusting to be ignored for that long. Terrible service, and I waited 1 hour for absolutely nothing to become of it. I'm extremely disgusted by the amount of disrespect and lack of courtesy by your only member on duty last night. The employee should be terminated for not following basic courtesy and service of the community in an establishment such as food service. Helping serve your guests should be first and foremost priority.

Source: Google

★ 5

Source: Google

★ 1

Terrible, only one staff for drivethru dine in and online. 25 minutes to get sub. They staff member was decent but could tell the lack of another staff member was bringing her down some.

Source: Google

★ 3

Source: Google

★ 4

subway needs to add a bit more meat on these subs.

Source: Google

★ 4

Food is always great, except the churros which taste like cold, stale cardboard.

Source: Google

★ 5

They did an amazing job, they went above and beyond and were so kind! Thank you to Kristi and the manager! (I am so sorry I didn't happen to catch your name) you've made my day!!

Source: Google

★ 5

Source: Google

★ 1

Stood at the counter for almost 15 minutes while the only worker just took orders from drive thru. I get she was alone and that’s not her fault, but when no one else is in the dining room and I can’t even get served is ridiculous. I just turned and walked out. Didn’t have the time to wait.

Source: Google

★ 2

It took 20 minutes for someone to help me. No one was even in the store ahead of me. By the time they helped, there were 4 ppl behind me. One worker told me someone would be right w me while she went to the back to me around w bread and didn't come back out for 30 minutes. This place wouldn't operate drive thru if they can't even take care of the store. The one worker seemed to be trying, but her focus was always on drive thru, no matter how long the store customers were waiting.

Source: Google

★ 1

Poor service. Was informed after 10 minutes of arriving to pick up my online order that the store was not opening until 9:00. The app stated the store opened at 8:00, the door signs state they open at 8:00. After a look of confusion on my face the employee yelled that she has a 6 platter sandwich order and they have no bread. My order was then voided.

Source: Google

★ 1

I stopped here on my lunch break since it was right across the street from my work. I went through the drive through, and the worker told me they would be with me in a minute. I waited for 15 minutes before they responded. When I gave the order they did not ask what kind of bread I wanted or if I wanted it toasted. When I got to the window it took another 10 minutes for someone to come to the window. I asked about the bread and having it toasted. I got Italian bread, which I was fine with, but when they toasted it they toasted the veggies with it. The whole sandwich was gross, and I already spent my entire 30 minute lunch break waiting in the drive thru. I will never be going here for lunch again.

Source: Google

★ 1

Source: Google

★ 5

I love Subway. The food is always fresh, and the employees go above and beyond to cater to your needs. There are so many good options available.

Source: Google

★ 2

No comment...#

Source: Google

★ 1

Would give zero if possible.

I used to consider this Subway store the best in the area, with its reliable quality and friendly service making it a top choice. However, recent changes have led to a noticeable decline. The firing of the long-time staff who had built strong relationships with customers and maintained high standards seems to be a key factor. Their departure left a void that the new team has struggled to fill.

Additionally, the new owners' lack of support for the employees has been evident. There’s been a clear drop in morale and motivation, which reflects poorly in both the service and the overall dining experience. Without proper guidance and resources, the new staff can't seem to replicate the previous excellence.

It’s disappointing to see such a decline from what was once a favorite spot. For this Subway location to regain its former reputation, it will need to address these issues, support its employees effectively, and perhaps even consider reinstating some of the experienced staff who made it great.

Source: Google

★ 2

I’m really sick of ordering ahead if I have to wait 10-15 minutes past my pickup time. There was NOBODY but me in the building. When I walked in nobody said anything to me. They didn’t ask if I needed to order or if I was picking up. They started on my order 10 minutes after my time of Pickup!!!! Get your team together subway I don’t have the time to wait. You know. That’s the point of a pick up time. Also. Your employees weren’t on the line at all and were just doing god knows what in the back room while I just stood in the lobby alone. No clue if my food was even in progress or not

Source: Google

★ 5

Unfriendly staff, was like we were putting her out by ordering! Couldn’t hear a frickin word she said! A smile would be nice! If you don’t like your job, QUIT!

Source: Google

★ 1

If I could give a 0 I would. The last two times I’ve ordered using the app at this location, what’s happening seems like on purpose at this point.
I order my sub and remove the Tomato or no Onions depending on the sub that’s ordered. Doesn’t matter I guess, whoever is making the sub proceeds to OVER FILL the sub with onions or tomatoes… this time it’s onions.. just because the sub usually has it… if the customer orders it AND REMOVES THE ONIONS, do NOT add onions…. Or fill the entire sub with onions… Like the whole sub tastes like onions even after picking them off.

Source: Google

★ 1

Waited almost 15 minutes before person even acknowledged us, only one person working and while we don't mind waiting as she completed an order, would be nice to at least be acknowledged. Then seemed put out that we actually wanted to order subs. Just terrible customer service!

Source: Google

★ 1

terrible drive thru, waited way longer than anyone should ever wait in a drive thru to even get order taken then waited how long again to receive it. would recommend just going to the other location on racine street

Source: Google

★ 5

Source: Google

★ 2

Ordered a chicken bacon on a footlong (grilled chicken) at the speaker. The girl that took my order was ok, she repeatedit back to me and said with the bacon heated before and with the sub so I corrected her and said the chicken as well. She snapped back that's ehat I just said. (Chicken wasnt mentioned so i wanted to make sure) for the meat to be heated before being put on the bread as well as with the bread. The bacon may have been but the chicken definitely was not. It was cold, and I live 2 minutes down the road. Quality seems to have gone down hill awhile ago and I stopped going but figured I'd give it another chance. Bad decision.

Source: Google

★ 5

Source: Google

★ 1

2 people working
And lobby close
Unreal
Truck and trail to Jimmy John
Was for take out

Source: Google

★ 1

Drive through is incredibly slow... put in a pickup order and had to wait 15 minutes in the drive through with no one in line. ???

Source: Google

★ 1

Horrible drive thru experience. Waited 15 minutes. Drove away went to different location. You shouldn't have to wait more than a couple minutes to order food through a drive thru.

Source: Google

★ 5

Source: Google

★ 3

One of the workers kept rolling her eyes at me She also was wiping her nose and not washing her hands, pretty gross. I'm glad she didn't finish up my order after wiping her nose and not washing her hands.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Slow place

Source: Google

★ 1

Come here often as it is one of the closer locations to my home. Downside of that convenience is rude staff that are short with customers especially in the drive thru. On multiple occasions my simple steak and cheese with two veggies ends up wrong or way out of proportion. To tie it all up it is almost 100% of the time sloppily wrapped and only cut halfway through. Overall not pleased

Source: Google

★ 4

Source: Google

★ 5

Carol was very helpful in getting my order out ASAP while being swamped with orders-- Very reliable!

Source: Google

★ 1

Puts online orders over inperson

Source: Google

★ 5

Source: Google

★ 5

They got a new kid and he's super fast and doesn't make sloppy subs. 10 times better than the girls who took 15 minutes to make a sub.

Source: Google

★ 5

The food is always good ! Employees are welcoming . I love the fact I get coupons in the app also but the app doesn't always apply them properly or at all employees are always willing to help and understand the app isn't up to par

Source: Google

★ 5

Source: Google

★ 5

I am new to using apps and the gal helped me to understand how to use it. Thank you above and beyond

Source: Google

★ 2

I understand portions but come on. $50 for sandwiches and you can even fill the bun? People were nice though.

Source: Google

★ 1

Manager is rude and sat there and gossiped the whole time. Her name is Jenny from what I gathered. We sat there having to listen to her tell her employees about her drunken evening, having subjected customers like myself to listen to it for the duration of our time there while dining in Inappropriate, unprofessional and unpleasant to listen to! Time and place for everything and not a way to set an example as a manager.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Nice take along meal when we were traveling.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

My wife had the tuna/dolphin/chemical sub. She said it tasted great! I had the meatball-like sub. It used to come with 7 or 8 meatballs but the worker gave me 10! That paid for a lot of the 7 meatball sandwiches of the past. It was good for fast food; good old subway flavors of the past. Worth it.

Source: Google

★ 3

Sub tasted funny, like chemical funny. Drive through is convenient.

Source: Google

★ 5

Source: Google

★ 2

Usually pretty good but I'll never go to this Subway again while Melissa is working...

Source: Google

★ 4

It's subway, not much we don't already know. The food was tasty. I messed up a sandwich using the app. They made it correctly but were willing to fix my sandwich and were super nice about it. Thank you!

Source: Google

★ 5

Good and fresh

Source: Google

★ 5

A very neat and tidy Subway with very friendly people not to mention the awesome subs

Source: Google

★ 5

Tried their new Great Garlic sandwich....so good I will definitely be ordering this again!!!

Source: Google

★ 5

Fabulous location, excellent staff, excellent products

Source: Google

★ 3

Source: Google

★ 4

Getting more expensive and too much menu changes

Source: Google

★ 5

Nice friendly environment and fresh subs made with love!

Source: Google

★ 4

Always clean and fast, friendly service.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 1

Terrible subway shop couldn’t even toast the sandwich Right and the workers are all depressed looking

Source: Google

★ 5

Source: Google

★ 5

Staff are always friendly and happy to serve. Store is small and cozy on a busy street. Clean inside and out. Fresh ingredients and quick service. Love stopping here!

Source: Google

★ 1

Ordered a simple egg,bacon, and ham and I got bread and egg. I didn't even get the correct bread nor would they re make my order that I paid extra for

Source: Google

★ 1

Ordered a large Dr. Pepper with my lunch via drive thru and received a tiny amount of Coca Cola instead and a GIANT cup of ice! There was literally two swigs of soda in the cup. Not only was the soda type wrong for my "cup of ice" but my super simple sub was wrong. I ordered a footling ham with lettuce and tomato and asked for extra mayo - it came without any! The chili cup also had no spoon, crackers or napkins. I ended up walking in and asking to refill the soda and explained there was way too much ice. The girl didn't seem to care and disappeared before I could ask for a spoon, crackers or mayo. Waited five minutes and she didn't come back to the front. Won't go back here! Only ended up at this location because the Wisconsin Ave. locations' credit card machine was down.

Source: Google

★ 4

The food was excellent today. My protein bowl was packed with veggies and chicken, my daughter's sub had just the right amount of everythin.g.

Source: Google

★ 3

Food was put together well but the service was very cold

Source: Google

★ 1

I ordered two all American subs. I wanted light sweet onion sauce on them but I got the wrong sauce on them.

Source: Google

★ 3

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 4

The ladies were so nice and patient with me and my big order.

Source: Google

★ 2

It's never a great start when your trying to order and employees are discussing work drama....however the spinach and lettuce were really bad here. Slimy spinach . When I asked why I was told that they were both within the tolerance.
Decided against completing my order....since the complimentary bacteria I would have been served no longer interested me.
Qdoba was happy to serve me fresh food.
Not certain how this whole refresh campaign will go over if the fresh is missing.

Source: Google

★ 2

Night crew is rude messed up my order multiple times

Source: Google

★ 5

Source: Google

★ 4

Good sandwiches fixed fresh the way you won't it

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Drive thru. They have taken a few sandwiches off the menu, you can no longer get a roast beef anything...I wasn't able to locate the seafood sandwich on the menu either. So I ordered the chicken bacon ranch, of course made to my specifications and sauced perfectly. The employees were kind and courteous. Overall they did a good job.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Been coming to this location for years. Spacious, clean, friendly and definitely fresh.

Source: Google

★ 4

Veggies

Source: Google

★ 5

Newer building. Looks very clean. Did a online order and was ready by the time that was stated upon check out. Order was current with no problems.

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 2

The service here is sub par. I asked for a turkey italiano and the guy was gonna send it down w just turkey. Thi wasn't the first time the service here tic"d me off. Go to another subway.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Exelene servicio

Source: Google

★ 2

I can’t seem to even want to bring myself back since they took the seafood off the menu. I’ll take my business to jimmy johns since their menu has more quality.

Source: Google

★ 5

Source: Google

★ 4

Good food but I wish they would bring back the seafood sub.

Source: Google

★ 5

Source: Google

★ 5

They make it my way, and polite.

Source: Google

★ 3

Subway... Sammiches chips n a drink..🤷

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 1

They did a horrible job at presenting the food. They also did a sloppy job, causing the sub to taste bad. They used to be a good place to eat. And now I don't see a visit to that Subway ever again. Also, for the wheat bun, there are seeds in them, they make the meal unenjoyable, a disgusting. I have gone to other Subways before, and the same wheat order, and they don't have the disgusting seeds. The employees need to do a WAY better job at providing for their customers. Thank you (for nothing Subway).

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 4

Fast and friendly.

Source: Google

★ 3

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

What can I say, subs!!!!

Source: Google

★ 5

I always order same Turkey foot long on herb and cheese bread. Service is always good and everything is fresh!

Source: Google

★ 5

Love subway hate to see the garlic bread go

Source: Google

★ 5

Good food, friendly employees and fair prices.

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Very nice and friendly

Source: Google

★ 5

Source: Google

★ 5

It is clean, has a drive through and is close to my employer.

Source: Google

★ 1

Had to tell her to stop drenching the sub with mayo

Source: Google

★ 3

BURNT MEATBALLS. 720PM.

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 3

Food and customers service is good. However, man's bathroom was not fully clean so that's i rate this subway a 3 out of 5.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 3

Good subs.

Source: Google

★ 5

Reasonably priced, great tasting subs

Source: Google

★ 5

Not only was my meatball sub made to perfection, the team members were very friendly and provided great customer service! I highly recommended this Subway!

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Good food..

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

It's okay. Not the best at this location/subway.

Source: Google

★ 3

Very good food

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 4

Source: Google

★ 3

Had the philly it was meh

Source: Google

★ 4

Source: Google

★ 4

Source: Google

★ 5

Always fresh

Source: Google

★ 5

Delicious, fast, very good!

Source: Google

★ 5

Tasty, plus the New toasted meatball sub with the garlic sauce👍👍

Source: Google

★ 2

Didn't think much of this Subway, the staff was immature, and seemed to be preoccupied with their own conversations, I think had to repeat everything I said twice, because of the joking that was going on between the young teenage staff, however the food was good

Source: Google

★ 5

Love my breakfast flat bread sub sunrise melt with cucumbers and spinach black olives and salt and peper and double toasted

Source: Google

★ 3

Source: Google

★ 1

Not the best customer service

Source: Google

★ 4

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 3

Source: Google

★ 5

Great subs love seeing my food made in front of me. Good value for the money.

Source: Google

★ 2

No change same old things no foresight

Source: Google

★ 5

Finished online order faster than estimated and was very friendly!

Source: Google

★ 5

Source: Google

★ 5

Sunrise melt

Source: Google

★ 5

Friendly and fast with my order

Source: Google

★ 4

Source: Google

★ 3

Source: Google

★ 5

Cant go wrong with subway. Its healthy and i love there italian bread with cheese. Highly reccomend.

Source: Google

★ 3

Source: Google

★ 5

Source: Google

★ 5

Source: Google

★ 5

Subway food is fantastic sometimes a little light on the meat I would still go back there

Source: Google

★ 5

Good food

Source: Google

★ 4

Source: Google

★ 4

Good service

Source: Google

★ 1

I waited 30 Mins and they messed the Money and put in online orders before us they were not nice or kind and helpful they barely talked and when we were trying to fix the money and such they walked right away from us

Source: Google

★ 5

Priced right, fast service, good food.

Source: Google

★ 4

Clean, customer service is better than most Subways I have been to. Food prepping area is clean and food looks fresh. A lot of stuff Subway restaurants in n the valley this is the best I have seen.

Source: Google