★ 4

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★ 1

I ordered the chicken salad wrap . Didn’t taste right I ate a few bites and threw it away . My stomach hurt an hour after. eating and had to be in the bathroom . I will never get chicken salad there again . Last wa friendly but was hard to understand . But very nice .

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★ 2

Service was decent but it took longer at the register than making the sub. Feel like they didn’t know what I got 16.16 for a foot long chicken teriyaki?

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★ 1

Both employees had a hard time communicating in English. Very slow service.

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★ 1

Horrible staff, place is run terribly, service takes forever and extremely rude the entire time

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★ 1

Had an online order and Asked for extra crispy bacon and my bacon was not even done, or cooked even a little bit! I called and told them, and they tell me to bring full sub back. But I am at work , I am hungry , I can’t just leave agian. I am very upset , not only was the bacon not crispy but I am missing black olives , salt and pepper. They pay no attention to specific requests for online orders! Will be the last time I order online unless I’m in the store making the sub with them. Do better subway, I rather do your job and get it right the first time for customers . .

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★ 1

I would give this place a negative 10 stars. I had to tell the lady to add more to my salad bowl. It was like my salad bowl was half full. Her attitude was horrible. And when I asked if they had guacamole she said "yes" with an attitude. Then last year it was a guy that seemed rude also. I get it that we all have bad days but this was the second time I've gotten rude customer service. And it was messy at the area where they pick your food.
I won't be coming back to this location no more. I'm going to the one I always go to where I get treated with respect, and they will put more on your bowl and/or subs.

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★ 1

Was just in to get a protein bowl. Have ordered this countless times. Other locations have told me that’s what I need to order. This location was adamant that protein bowls do not contain double the protein. I walked out. Now paying the outrageous prices of subway at a location that doesn’t know how to make their menu items.

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★ 1

Not open at 8am.

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★ 1

Don't take Subway coupons.

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★ 1

No bathroom light in the woman's bathroom. Then had a coupon and they state no where that they don't take coupons. The lady is very rude and slow. And she was the only one working

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★ 2

Not greeted when walking in not enough people to service customers they did not accept our coupons when the franchise print the coupons to be accepted. I live in the area. I will travel somewhere else to a different subway. I do not appreciate the disposition of the owners at this franchise, they should be more thoughtful of their customers me and my son love Subway. We eat out once a week. Be blessed.

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★ 5

friendly staff yummy food but there were black bits in my ice from the ice machine

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★ 1

They have bad customer service have you verified orders.

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★ 3

The sandwich was fine. Just Subway. The staff is not super friendly.

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★ 4

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★ 5

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★ 5

Excellent Clean and Healthy Food. The restaurant was super clean and the Food was tasty

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★ 1

A lot of money for Terrible quality. Do not recommend!
My family got sick after eating our subs which we assume because it wasn't cooked long enough or veggies were that old.
Used to be my favorite subway. The older lady who worked here a few years back always knew what I wanted . But the quality has died out horribly. Food was cold after leaving store which is insain because Bacon is in my food and need to be cooked and was raw. Veggies are very old and reused and against policy to not have fresh veggies each day. Onions were watered down and life less meat was very old and dry.
Sheld over meat and cheese should not be covering the meat and cheese due to the fact that customers should always be able to see quality before buying it literally purpose for glass windows . Needs better management and inspection needs to be called.

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★ 5

Food🤤

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★ 5

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★ 5

Has #17 sammich was absolutely the bomb. Will order another footling again . Good job guys

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★ 4

Friendly staff and delicious food. Foot long Oreo cookie was a fun novelty but i don't think I'll get it again.

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★ 2

Refuse to give a recommend any specials they had going on

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★ 1

The site does not take coupons and they don’t put on the correct amount of meat .

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★ 1

On Friday 8/6, I visited this subway restaurant on Appleton Ave. After getting my sub, and 2 bites into the sandwich, I noticed the bread was hard. I walked back into the restaurant to inform the young man and he said because I requested toasted. This is not my first subway sub nor my first time getting it toasted. I explained that and he continued to go against me. I asked for a remake. The younger man took my old sub I bit off of, grabbed new bread, and placed all the topping of my old sub on the new bread. —> ON THE PREPARATION COUNTER. He was well aware I bit into the sub and still took it behind the counter to the preparation area.

Oh and because I got it totasted, the new sub didn't have any cheese transfer over.

He was very nonchalant and zero concern for sanitary guidelines.

You don't take a sub a customer has eatern back to the prep area.

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★ 5

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★ 5

Great service always making sure there heard you clearly and clean place

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★ 2

It was dirty in the tables need to be cleared off and to staff were just busy talking

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★ 3

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★ 4

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★ 5

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★ 5

Super friendly staff. Always a clean space. Definitely recommend this location

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★ 1

My husband asked for a cheese and veggie sub for me. He requested extra cheese and veggies since I was getting no meat. There are almost no ingredients on this sandwich, not even a normal amount of anything let alone extra. This has been a normal occurrence at this location, but this ridiculous sandwich was the last straw. I will not be back.

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★ 5

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★ 5

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★ 1

Stop serving day old bread!

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★ 5

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★ 5

One of the good ones in the chain. The place is always clean, never have any problem with the food, and the service is great.

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★ 1

Definitely don’t recommend this subway ever again. Went in to get food for the family, asked if I could have fresher spinach on my sub the man refused to get fresher spinach out for me. My sub barely had anything on it because they were being stingy with everything too. Asked for extra chipotle sauce, rolled his eyes at the thought of that and didn’t give it to me. Didn’t put any pickles on my sub either. Any other subway I’ve gone to has never caused me to have such a headache. Find it fascinating that a place that is supposed to supply good, quality food can’t find the decency to do just that. Why bother staying open if that’s how you treat the people how are willing to spend their money there? Definitely won’t be spending my money at that establishment again.

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★ 5

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★ 1

Went in wife my wife and daughter for lunch. We ordered three footlong subs, and when it was time to pay for the order I pulled out my coupon for 3 footlongs for $17.99. The employee immediately stated they did not accept coupons. She was also very rude. I told her we no longer wanted the subs and that is was sad that the subs were going to go to waste. Without the coupons, the subs would have been $36. Without the coupons, those subs are definitely not worth it. Stay away from this place.

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★ 1

This location does not take coupons even though it doesn't state this anywhere. No thanks!

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★ 5

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★ 4

Great sandwich and the service was fabulous. I could not understand the broken English. The people were very nice and accommodating.

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★ 2

It's one thing to not honor coupons, I guess they can do that, but be nice about it. As others have said, they are just rude. After the last time, I said I wouldn't go back. I gave them another chance and now for sure I won't be going back. Rude and negative from the second you walk in.

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★ 1

I went in to get a sub to this morning around 8:40 AM. The lady was very rude. I asked for a little bit extra lettuce and she was like no !! And was very rude saying she was in a hurry and saying I don’t have time for this right now. There was no one else there. I asked her why is she giving me an attitude and being very rude to me she’s like I have a lot of stuff to do here you’re not getting extra I just ask for extra lettuce. I would not recommend going here. They are very rude.!!

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★ 2

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★ 4

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★ 4

Great spot for a sub!!

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★ 1

My sandwich had no favor

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★ 1

Exact same experience as most of the more recent reviews! They don't honor the coupons that you get in the mail from the subway company direct! The coupons do not say that they only apply to certain subs. In fact they list in the fine print that only like one or two subs are excluded and none of those are the ones that the Subway does not accept the coupons for. Absolutely unacceptable way to do business and way to treat the customer. The owner should be ashamed. Will most likely never come back.

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★ 5

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★ 1

This subway is independent and will not take most coupons. It is posted but it’s rather I convenient. If you have a subway coupon I’d strongly recommend going somewhere else. I will not return.

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★ 5

I haven’t had any issues with this subway. I always get what I want. I’m in and out. Subs are always quality subs. My go to place for subs.

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★ 1

Went with a coupon, too cheap to give you what you want despite the coupon and argued with every thing I wanted on my sandwich. Go to the Walmart Subway in Menomonee Falls for better service.

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★ 5

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★ 5

Very clean and well lit. Food was also good.

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★ 2

Not the worst store ever. My biggest gripe is that this store never honors any coupons or any of Subway's deals that are going on. If you go to the Subway website and look at any of the deals happening on any given day and click Participating Locations, this location will never ever be one of them.

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★ 1

This is one of the worse Subways! These cheap POS will NOT honor any coupons and very stingy putting anything on the subs. Best to stay away from this one.

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★ 2

The veggies were not fresh, especially the black olives. They had a horrible smell 🤢

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★ 2

My first experience walking in the door was the woman behind the counter not accepting my, valid, just clipped from that weeks sheet of Subway coupons, buy one get one free coupon. She actually pointed to some scribbles on a sheet of paper stating that they do not honor those coupons due to rising food cost. I asked if there were any other coupons or discounts that she could offer to me and said "no."

Her favorite word seemed to be "no". Any other discounts or coupons? "No".

I stated that this it a val8d Subway coupon and she has to honor it. She said, "no".

How can a franchisee or their employees deny a coupon with their name on it that is put out to the general public and not expired?

Sure, costs are going up everywhere but, so did Subway's prices!! So, honor your coupons.

If you're store is doing so badly that you can't honor a coupon for a couple of dollars (or less) worth of cold cuts, for maybe 20 to 25% of your customer base, maybe it's time to sell out or close down.

Other that, Subway as a whole has decent food at good prices. When the customer service and management decisions favor that specific store versus the customer, it's time to buy your food at another location.

Thanks for reading.

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★ 3

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★ 3

Food wasn’t bad, employees should clean tables instead of sitting on their phones. Cleaned off my own table as there were no clean tables.

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★ 5

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★ 5

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★ 1

Put in an order on the subway app that was accepted and charged to my card at 1:00 in the afternoon for 6:20 pick up. I leave at 6:00 to pick up my order and when I get there, they told me they canceled my order because they did not want to honor the deal it said they were participating in on the app. I check my phone and they waited until 6:05 to cancel my order 5 hours after they accepted it and refused to honor it. Will never order from this location again.

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★ 4

Very nice, capable employee. Food was good.

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★ 5

Was the best sub ever had a breakfast sub , young man that was working they are very helpful very polite place was clean love it I'm going back for lunch definitely recommend this Subway to anybody who like subway. This is the place to go

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★ 5

Very clean restaurant

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★ 5

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★ 4

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★ 4

App worked great. EMPLOYEES ARE SLOW. SANDWICHES WERE NOT READY OR MADE FOR ONLINE PICKUP!!!!!!!!!!!!!!!!!!!

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★ 1

Terrible, very dirty, veggies were all old, and they don’t honor their own coupons.

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★ 2

Lettuce was browning, spinach was warm. The bread was smaller than it was supposed to be. Not very happy. We threw them out.

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★ 2

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★ 2

Dry atmosphere... workers barely speak to customers... when they do speak to you it's almost like you're annoying them!

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★ 5

Service is fast and friendly. Good sandwiches

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★ 5

Great service 👏 👍 👌

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★ 5

Service was slow, one employee acted like he didn't give a care and seemingly didn't want to help us at all. The young lady was excellent.
The new menu is on point!!

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★ 4

👍

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★ 5

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★ 5

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★ 1

Always used to go here, thought most of their staff was great. However if this store and none of the other subway stores will honor their coupons, I won't go. I'm well aware the subways around here are franchised... So Congratulations your penny pinching has lost you a weekly customer.

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★ 1

Seriously yet another store that won't accept the coupons, sick and tired of getting supposed junk mail basically be ause ethose coupjs are useless basically if you want to get a sandwich that tastes good for similar price, literally anywhere else but here get some skimped out vegetables and absolute denial with coupons, never going here again, I would like to give it less stars, it doesn't deserve to be 3.9

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★ 1

I rarely get a craving for subway but when I do it’s a very simple Italian BMT with fixing. These “sandwich artists” gave me more olives than lettuce. Nothing about the build of my sandwich was comparable to other locations and being a brick and mortar location and not a Walmart or gas station extension it kinda sad they don’t put more dedication into it. Just throw it together and get you out asap. Mentioning the location. Check out the handicap parking spot while you’re there. Idk that I’ll return for another sub anytime soon.

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★ 4

They were a little under staffed, but they always make a great sammie;)

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★ 2

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★ 1

Service was the worst I've been at. The lady hardly spoke any English I don't think she had a clue what she was doing. Never said thank you just rung up the sandwiches a walked away. Also seen her kid hanging out in the back. What a joke.

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★ 1

Don’t bother with online orders they don’t even watch for them. 3/3 in not having order ready. Even gave them an hour this time. Rude on top of it.

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★ 5

Service was great! Thanks!

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★ 1

Closed early with open signs on and door unlocked

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★ 1

After

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★ 3

The guy that works there is in outer space most of the time. I gotta hold his hand through making a sub correctly. The girl is very nice and does a good job.

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★ 5

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★ 4

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★ 4

Subway has always been my go to for a sandwich.. Aka (sub)

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★ 2

Place order online so they can work on it before I get there and have ability to notify you when complete. Every time they say it is, and upon arrival it's never even started.

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★ 1

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★ 5

The cheese steak was great! I would try it again.

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★ 5

Great location very friendly staff highly recommend this store. They have few customers no waiting

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★ 4

Decent subs - nothing fancy.

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★ 1

Will not honor their own coupons

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★ 4

Nice people...

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★ 1

I stopped by to pick up a cheesesteak sandwich.The steak meat was looking like it was left out over night very old and dry looking. The young lady that was working refused to get rid of it.I went elsewhere

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★ 5

Every employee is very friendly. Highly recommend.

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★ 5

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★ 5

Friendly service prices okay.

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★ 5

If you want your sandwich to look and taste like they do onTV, this is the Subway shop for you. Bread was perfectly baked, layers of cheese, meat and veggies nicely stacked and they put just the right amount of Mayo so nothing turned soggy. Super nice employees who look you in the eye to say thanks for ordering with us. Clean restaurant. Will be returning there soon!

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★ 5

Very fast service, food tasted fresh, restaurant was nice and clean.

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★ 5

Delicious! Friendly staff and subs were nice and fresh :)

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★ 5

Owner super nice and love customer service here!!!

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★ 4

Ordered online and it was ready and made well. The only issue is the online order pick up was hard to find. Would order again.

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★ 5

Excellent service and attention to detail in my order! 200% much better service and courtesy than the last time I visited long time ago. Keep up the good work!
Also, they accept credit cards now lol, they used to only take cash lomg time ago (one of the reasons I stopped coming here before)
Now everything works fine!

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★ 5

Best Subway always. They make your sandwiches well and always polite!!!

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★ 2

They gave me like 2 slices of ham on my foot long ham & cheese. It was all veggies and mayo/mustard. I won't be going back since there are so many options for Subway in the area.

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★ 5

Good subs

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★ 1

I don't think the lady there likes her job very much, she's always rude and ruins my sub despite being given solid directions. I like the other two guys though, the lady shouldn't work there tho. RAISE THE TEMPERATURE FOR YOUR OVEN ALL THE BREAD IS SOGGY!!!!!!

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★ 4

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★ 3

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★ 5

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★ 4

Good sandwiches

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★ 4

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★ 5

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★ 5

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★ 2

Wasnt haopy being laughed at. I guess it was bcuz someone was going to break and he had to come up and help when technically he didnt. But bcuz u have people who work and arent multi tasking its the only customer you have is fault.

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★ 5

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★ 5

Good experience 😊

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★ 2

Staff was friendly. Felt a bit rushed while ordering. Order taking/making wasn't very organized (out of order). Worst of all my bread wasn't cooked entirely. Soggy A.F.!

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★ 3

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★ 4

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★ 5

Let me use the coupon that was the best deal

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★ 4

The people work8ng there are polite and helpful.

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★ 1

Would be giving this place a zero if I could went there and asked how much for there new bowls and they told me 2 dollars extra if you get a drink with it so I said sure why not we got to the register and they told me $18 was what I owed. I told them there's no way my total is 18 bucks and they replied to me stating the bowl is 850 and they wouldn't stick to there words nor would they let me just buy the sub. Needless to say these clowns are scammers running a business.

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★ 5

Sea convertido en mi lugar favorito para mí hora de lonche más cuando uso mis cupones jijiji higiene y buena atención

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★ 5

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★ 5

Clean place. Nice workers. Great sub

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★ 4

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★ 5

Really enjoyed my sub, and great customer service!

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★ 4

Fast great services

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★ 5

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★ 5

Standard. Good. Clean

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★ 4

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★ 2

None of the tables were cleaned in the dining area. The employees were in the back area the entire time my daughter and I ate in the dining area and could have spent that time cleaning the tables and chairs off.

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★ 5

SERVICE AND SANDWICH WERE GREAT

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★ 3

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★ 5

Excellent!! One of the best Subway sandwiches I had in a very long time! I ordered online for pickup and the order was exactly to my specifications! Thank you!

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★ 3

Very much average on the service and quality! Noticed few flies in the store which throw us off on the hiegene factors! The person was counting on the cheese slices and veggies and I wanted to ask for more on all... Felt bit uncomfortable!

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★ 5

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★ 1

Gone downhill since new owners, got rid of sauces, prices are wayyyy different portions less will not be back!!!!

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★ 5

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★ 2

Very crowded. No social distancing whatsoever. Out of 3 employees, only one was wearing a mask and wearing it wrong! I doubt I'll be going back to that store

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★ 5

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★ 3

Has sadly gone down hill, new owners can't even update their store board. If you detailed your sub online you definitely don't see it.

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★ 3

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★ 5

New management is vary nice manage everything. And new staff is vary friendly. And clean restaurant.nicely done my sub & and thank you again .

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★ 5

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★ 4

Greeted as soon as I walked. It was clean and the service and sandwich was great.

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★ 5

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★ 4

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★ 4

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★ 5

I was short dollar because I thought subs were still 5$footlongs they let me off sorry Subway

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★ 1

Very dirty place., mens and womens bathroom filthy and the staff very unfriendly.

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★ 2

Well the service at this location is great but I ordered a meatball sub with their garlic butter on it oh my God that stuff overpowers everything sorry Subway but you got that one wrong

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★ 4

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★ 4

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★ 1

Under new ownership and it shows. This used to be a good place to get a sandwich. Never have I witnessed so many people being rushed through the line with a condescending attitude as I sat and ate my meal. Was disheartening to watch an employee treat a young teen with disgust as they couldn't make up their mind fast enough for toppings. Won't be going back.

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★ 5

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★ 4

Very clean. Friendly staff.

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★ 5

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★ 3

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★ 3

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★ 2

Service was good. My ham & cheese sub was fresh & tasty. My husband had the new brisket sub & wasn't impressed. Meat had alot of fat & didn't care for the sauce. Would recommend there cold subs. The tuna is very good.

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★ 1

Credit card machine always broken. Literally 90% of the time in the last year. Don't bother going if you don't have cash. I've had to leave and find somewhere else to eat multiple times because of this. Seems that the owner doesn't care enough about losing business to keep it in working order

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★ 4

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★ 4

Clean and well maintained place. Friendly staff and good food!!

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★ 5

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★ 4

Always friendly and speedy service

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★ 5

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★ 5

I love the wide array of selections

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★ 1

Terrible place. Employee was sitting in a car. Got out and went in the backdoor after spitting on the ground. Then met me inside. He washed his hands. But then they did not have tuna and he proceeded to make an excuse why he didnt. My thoughts are it should be premade in the back. But nope, I walked out and he went back to the car and got it.

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★ 5

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★ 3

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★ 5

Fast service.

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★ 3

The food is great the staff is NOT friendly if you go there they charge you extra.

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★ 5

Was FANTASTIC! The employees were SUPER!

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★ 3

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★ 1

Never going to Subway again!!!! Card machine hasn’t worked for months, and I think that Subway should shut down for good seeing they can’t fix anything, and can’t hire decent employees!

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★ 3

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★ 5

Very good service - there were two really nice guys working there. They were having a bit of a crazy day because their credit card machine was acting wacky - chip cards were making the machine crash. Kind of frustrating for me as I didn’t have cash. But they weren’t frazzled about it, and with patience we got the card to work without making it play Global Thermonuclear War.

The prep area was clean, the small seating area itself was clean, everything looked clean. The sandwiches, which I’d gotten to go, were very good.

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★ 4

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★ 5

Great sandwiches

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★ 4

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★ 1

One starring due to the fact that for months, and I mean months, the system has been down to accept card payments. Don't have cash on you? Go somewhere else. What a waste of travel to Subway to be routed elsewhere three separate times because I didn't have cash. How can an establishment have this issue for months? I get a day or two for machine issues but this is a huge business loss. No longer heading here any further as I imagine the issue will persist for another year or so.

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★ 4

FRESH and BOLD took care of me. They both had a friendly great attitude. BOLD promptly helped me connect to wifi when I asked. Front door needs fixing and debit was down otherwise it was a great experience. Thanks 4/25/19 2:15 pm.

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★ 4

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★ 5

Great tuna sub!

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★ 5

The 2 Male employees were friendly and attentive

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★ 4

Fast friendly service

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★ 5

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