★ 1

I came in and ordered a footlong meal. As I'm approaching the employee, she is on her phone for at least a minute before she acknowledged me. She had plastic gloves on and holding her phone. She then grabs a sheet of paper and placed it on the sandwich table and asked which sandwich was I having. That is a ServSafe violation.... I had to asked her to change her gloves and the paper before starting my meal because that is unsanitary and can cross contaminate like that...This is ridiculous. They have no ice for the soda machine, instead they have a bucket of water, which used to be ice there with a scooper. Just gross. I haven't been here in years and it's like nothing changes. How are they so open?

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★ 1

terrible service. lady took my money with gloves on then proceeded to to finish my sandwich with the same gloves on

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★ 3

It's just meh

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★ 4

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★ 4

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★ 2

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★ 1

Placed an online order for a protein bowl and SunChips. Walked down to pick up the order and not only wasn't it ready, but they said they "don't do protein bowls" and I had to wait even longer for my order as they then had to make a wrap for me. They never reached out to tell me they could not fulfill my order. Then I went to grab Sun Chips, and they were all out of those as well. NOT A SINGLE THING OF MY ORDER WAS CORRECT and I wasted 10 minutes of my lunch hour (I only get 30 minutes).

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★ 1

We were traveling from Chicago to Milwaukee Riverwalk stopped at Subway for a dinner. The family, including children, looked forward to their meal after the journey and waited in line to order sandwiches. However, the experience became negative when a young child needed to use the restroom. The staff denied access, despite the family already purchasing drinks and intending to order a full meal.
This refusal to provide a basic amenity, especially for a child, was disappointing and showed a lack of consideration. As paying customers with the intention of making a larger purchase, a more hospitable approach was expected. Instead the lady told us if you want to use the restroom you can go to potbelly to buy a sandwich and use the restroom. While businesses can have policies regarding restroom use, denying access in such circumstances, especially to a child in need, is unacceptable and negatively impacts the customer experience.
This incident caused distress and left a negative impression of Subway's customer service and values. It is hoped that this feedback prompts a review of their policies and encourages more empathetic service, especially when it comes to accommodating families and children's needs.
Attached is the proof of purchase of drinks !

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★ 5

Lathrop ave subway is one of the best that I have visited

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★ 5

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★ 5

Nice, clean, cozy place to eat.

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★ 5

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★ 1

Rude disrespectful nasty service nasty looking workers...just down right nasty

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★ 5

Hi Gopi and Sai,

I just wanted to give you 2 a shot out for your amazing customer service skills and sandwich making. Even with a little bit of a language barrier.. I understood your great customer service skills. You guys made my sandwich exactly how I love it and it was indeed a dream sandwich. I enjoyed every bite! It was absolutely amazing and you 2 were even better… thank you, thank you, thank you very much for being WONDERFUL at your jobs. Please keep up the GREAT WORK!!
5 stars ⭐️

Penny

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★ 1

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★ 4

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★ 5

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★ 1

Place seems nice. Jenna was rude to me. Since I was a customer I ask to use the restroom and Jenna said that it would be three months or after the holidays. We are visiting Milwaukee because my father died. We have a room just one block away and my family love subway but we will not come back. I took a bite out my sandwich and it only taste like vinegar and when I made the complaint to Jenna I think that’s how you say her name she just looked at me and went on bout her business and never said anything a apology or nothing. There are a lot of rude customers in this world but what shouldn’t happen is rude employees. She might be a great person and love life but today was already not a good time for me and she made it worse. Nothing will happen to her so all this that I’m writing will not matter. Do better subway. Look on my google I don’t give bad reviews unless you the trip was a waste of my time

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★ 1

Closed over an hour before they were supposed to. Walked through the cold for nothing, at least update your hours if you’re gonna change them.

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★ 5

Typical subway

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★ 1

Everything is normal but restroom is out of service... if the restroom is out of service ho do these employers use restroom?

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★ 4

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★ 1

They never answer the phone and I made a mistake by ordering online but didn't change the restaurant address and they was very rude and didn't care

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★ 1

7:00 am

Of course they are not open on time

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★ 1

Had to walk out cause the guy tried to get me to buy some other kinda sandwich with less everything.

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★ 3

The quality of the food is not as good as it used to be

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★ 1

I wish I could rate them a 0. Very unprofessional couldn’t solve no problems. I never got my subs and they told me they couldn’t re make them.

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★ 1

DONT GO HERE ! They Don’t Accept Coupons

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★ 2

Everything was fine except my egg sandwich on tge flat bread. It was blah

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★ 1

Location is downtown and listed as open until 9 but had the doors locked before 8 on a Friday night. Chicago would never smh

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★ 5

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★ 5

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★ 1

worst subway ever. workers are lazy and so rude for no reason. i was scoffed at and laughed at for simply being there and ordering a sandwich. i have never had rude or mean workers at subway until i went to this one.

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★ 1

The person in charge was rude. I over heard her tell a member in our party that the bathrooms were for paying customers only, which we were. Then after ordering she told me that the bathrooms were out of order. Legally you would have to close the establishment without a working restroom. Terrible experience after a long drive to Milwaukee to see Bob Dylan.

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★ 4

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★ 4

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★ 2

Food was ok, lettuce tasted a bit old. Restrooms were locked and we were told they are both out of order. Would not have stayed to eat if that was the case.

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★ 2

I wish they would throw away the not fresh. Other than that this location is good.

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★ 1

I walk in at 7:32 pm on a Monday and was told that they’re closed. Try and stay away from this location and they’re lack of service.

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★ 1

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★ 5

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★ 3

Had to wait for 10+ minutes with nobody checking the front counter. Still waiting as of writing this.

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★ 5

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★ 4

Pretty location people friendly staff which adds a plus

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★ 1

I do Uber eats, and decided to take a break to have lunch. I really needed to use the restroom since I’ve been on the road all day. 2 ladies working completely refused to let me use the bathroom before I ordered. I responded with that I plan on ordering. I just really need to go first. My hands are gross. I’ve been in and out of restaurants all day and have had people in my car. I wanted to wash my hands and use the bathroom first. But they just stood there talking to each other and didn’t respond. So I walked out. Very not cool.

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★ 4

Nice restaurant space with good service too.

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★ 5

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★ 5

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★ 5

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★ 2

They don't take Subway coupons.

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★ 5

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★ 4

Food was made fast and great customer service

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★ 1

We came in and was greeted by a lady with the number of 268 and she was coughing the whole time while making our food without a mask on or covering her mouth (of course in her arm not hand), during making the 3 subs we had she seemed to get irritated fast with us over a simple order while scuffing under her breath the whole time. She then proceeded to acknowledge when we said the soda machine was out of carbonation and neglected to fix it and allowed other customers to purchase soda without anything said or done. After we had sat down and started eating she sat at the register and starred at a gentlemen who had asked a person to buy him food due to no funds and hunger and visibly judged him in his eye sight in front of him for a good couple of minutes while the customers finished their order. I feel the staff needs to be better mannered and more considerate of their guests. Poor.customer service at this location!

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★ 5

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★ 5

Good and fast service. Food was delicious and friendly employees.

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★ 5

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★ 4

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★ 4

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★ 1

Employees refused customers, told us they were closed at 5:40 when online it says they close at 6pm, their sign still said open, and the door was unlocked. They still refused to serve us. Do not recommend this location!!

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★ 5

Great Services

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★ 4

Good staff

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★ 4

Subway not accepting coupons right now.... But they really made my sandwich the way I wanted it. I wasn't even late coming off of my lunch break.

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★ 1

I was checking on my bus arriving so I can check if. I'ld be able to picking up something to eat for me and my peps and the bus was here when I got off the other 🚌.

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★ 4

Subway was wonderful, I love Subway

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★ 1

Order food through door dash they messed it up didn't give us a receipt but I had it in my email. So we called to get it fixed. The Manger was rude wouldn't help me kept saying they didn't get the order but we had our food, so who made it? They kept fighting with me hung the phone up then refused to answer the phone. I used a different number and they answer I asked for there store number they all say they didn't know it. I asked for the corporate number they didn't know it so I asked why they refused to answer the phone and he hung up again. This is an awful place to order from and customer service sucks

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★ 1

horrible place to order food from. they’ll argue they never got your order and they won’t give you a receipt with your food. But I ordered online so it says their address and they still are arguing that they never got it. We Called being civil, trying to figure out what happened and they hung the phone up on me. I don’t suggest ordering food from here unless you want the wrong order or to just waste money.

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★ 1

Ordered food online thru eatstreets an when i got my food i never got my recipe so I checked my order an everything about it was wrong. I proceeded to call an complain with the manager, he told me they never got my order even tho the address of my order an the address of there restaurant match to a T. They have refused to give me there corporates number an there franchise number. Absolutely the worst subway I've ever been too. Hands down.

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★ 5

Its pretty hard to find a cup of Joe after 5pm downtown so i was relieved that they serve espresso. Some high school kids were in there giving the owner a hard time, but he seemed really nice.

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★ 5

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★ 5

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★ 4

Great food and customer service 😄

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★ 4

Great FOOD

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★ 5

Well kept, good space for social distancing.

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★ 5

Great lunchtime service

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★ 1

When I walk in and place my order they get 5 stars! Tried Door Dash once and they messed up my order and then argued with me on the phone stating that I didn't place a protein bowl when its on my receipt! Then give me the excuse, "I am sorry Ma'am we are really busy and that order really confused us." Hello, you could have called!!!! The door dash driver called me! They offered no compensation just a simple "I will see what I can do and we will call you back" now they won't answer my calls. You got me messed up. I will report this to corporate and to whomever!

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★ 5

Good Service & Good Sandwich!!!

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★ 4

Great Place, great location, good food and great personnel. I will not hesitate recommend it to any one.

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★ 5

Great service excellent employees.

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★ 4

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★ 4

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★ 1

When I walked in to order takeout I noticed every table was dirty and no HVAC was functioning - so on a relatively pleasant weather afternoon the air in this restaurant was at least 85 F hot and SO stuffy and smelly besides (and not in an appetizing way) I had to turn around and get back outside as quickly as possible!

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★ 3

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★ 5

Very tasty as always. However, roast beef and rotisserie chicken are off the menu for some reason. Probably pandemic related.

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★ 4

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★ 1

Everything is dirty, no to low A/C in temps over 80, and extremely poor customer service.

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★ 4

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★ 4

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★ 1

If you want to be served disappointment and food poisoning, this is the place for you. I had to ask the sandwich maker to change his gloves after he went looking for tomatoes and touched several surfaces, including the oven, before he started to add toppings to to my sandwich. I also had to request that he changed the paper wrap that had stains on it before he wrapped my sandwich up in it. After asking me why I was giving him a hard time, he told me the stains were "probably" from the tuna. I'm only more disappointed in myself for not high-tailing it out of there. NEVER AGAIN will I go back!

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★ 2

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★ 2

Food was fine, restaurant itself was kind of a hot dirty mess.

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★ 3

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★ 4

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★ 5

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★ 5

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★ 4

👏👏👏👏

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★ 2

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★ 4

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★ 5

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★ 5

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★ 4

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★ 3

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★ 4

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★ 5

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★ 5

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★ 3

Middle of the road as far as subways go, produce wasn't terrible but bathrooms were a complete mess.

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★ 4

It's better then other fast food.

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★ 5

Great staff great food i would go back

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★ 5

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★ 5

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★ 5

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★ 4

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★ 4

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★ 3

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★ 2

I really do NOT like this location. Took my kids here for lunch. Myself as well as another subway worker told the cashier that my kids subs was for a kids meal and he continued to ring up the subs as is. My youngest was looking forward to the apple slices and was very disappointed.

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★ 5

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★ 5

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★ 4

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★ 1

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★ 1

Terrible customer service!

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★ 3

Could use a solid crew of workers who aren’t afraid of a downtown lunch rush. The staff seems to lack confidence in their abilities to efficiently and effective provide lunch from 12-2!!

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★ 1

Great location could be a really good place. But this location is run by an owner who doesn't care, lazy, inappropriate, slow, and just dumb employees. I rarely post reviews but how this place is rated as high as it is is just astounding. Absolutely terrible place I've given it to many chances but won't ever be back.

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★ 1

The food is ok. But the service is awful. Im trying to order my food and the cashier interupts me and gets me confused on what im trying to say makes me look like I didnt know what I was doing. I worked at a subway in the past and this is the worst subway. The one i worked at we were always the best getting the food out on time and never having a line. We were never rude to our customers. It's sad and ridiculous on what subway has become.

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★ 3

It was a super long line and they we're going really slow and no one apologized for the wait but the food was great best to go at night

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★ 1

Took way too long (over 10 minutes) for someone to come make the food and someone even left while I waited, sandwiches were messy and cut terribly

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★ 5

Great

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★ 4

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★ 4

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★ 5

Good service

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★ 4

Not bad at all they treated me pretty well

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★ 1

All Subways are disgusting, but this one takes the cake. Rude staff too. Go across the street and get a real sandwich at Potbelly's.

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★ 1

Just awful. I ordered a meatball sub. There were only 3 hot meatballs left. Without saying anything, the "sandwich artist" grabbed a new pan from the fridge, microwaved it for about 2 mins, then served me half frozen meatballs!

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★ 5

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★ 5

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★ 5

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★ 5

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★ 1

I just was there and the server had to be the slowest ever. When someone came out to help, they sent them back just to spite those waiting to order. I walked out!

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★ 3

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★ 5

It's a Subway. It's a nice Subway, very comfortable, since they added a cafe, and hanging out is cozy. The staff were great.

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★ 4

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★ 4

Fair value. Fresh sandwich

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★ 1

It took 20 minutes to order our food and get it made. The person helping us never changed her gloves when doing the woman’s order before us and ours. The subs were also drenched in sauce.

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★ 3

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★ 1

Out of everthing.lazy worker's.

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★ 5

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★ 3

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★ 2

Meh.

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★ 3

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★ 4

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★ 3

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★ 3

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★ 2

horrible customer service never again

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★ 3

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★ 4

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★ 4

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★ 5

for a great meal you must go there and you also must ask for Emma LMU seeing this posting and that's why you have to refer to Emma

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★ 5

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★ 1

Ineligible pronunciation. There were several customers and only one employee providing service. Heard several employees in back laughing while customers were waiting in line to get service. Awful customer service. I work in customer service, this was horrible customer service.

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★ 1

Surprised at how bad the service was. The man was at the computer texting as he checked me out, didn't even give me my cup so I had to take one myself and I asked for it to go and he handed me a bag. I wont be going to this location again. Sad cause I live down the block and I do like subway

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★ 3

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★ 5

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★ 5

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★ 1

So slow making the subs, today it took me 15 minutes to get sub and I was only the third in line. The employees are frequently arguing with each other. During lunch rush I witnessed an employee make himself a sub for his break while there was a line of 10 people he was holding up. Worst subway by far that I've ever been to

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★ 3

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★ 5

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★ 2

I usually like going to Subway, but not on this visit . The subs we ordered were hard because the employee left them in oven to long .

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★ 5

Good place to eat the food was very nutritious it wasn't fattening

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★ 1

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★ 4

Quick, cheap and easy. Pretty good quality for the price.

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★ 5

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★ 3

At this location, they are slow and uncaring people behind the counter

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★ 3

They were our of most flavors of coffee.

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★ 4

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★ 1

Skitigt och korkad personal!!

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★ 3

Seemed like there was a change going on and lots of confusion. Food was fine.

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★ 4

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★ 4

You get sandwiches, or salads, your way, @ SUBWAYS. Like peppers, me too..onions, eat this on the way home,! giardinara, for some hot and spicy.
And,... these Subways are everywhere!

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★ 5

Love the salads 😍

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★ 4

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★ 5

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★ 3

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★ 4

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★ 4

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★ 5

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★ 2

This is called a Subway CAFE, so I went in to try their coffee since I've never heard of a Subway Cafe. I went in, and they didn't have any coffee left. Completely out.

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★ 4

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★ 3

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★ 5

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★ 5

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★ 4

Great fresh fast sandwiches as usual

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★ 5

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★ 5

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★ 5

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★ 1

I just came here to get a toasted plain ham sandwich, which was supposed to be a combo of cold cut, drink and chip for $5.99, instead the lady at the register charged me separately for each individual item, so my price went way up. She then told me that the cold cut option did not cover a plain ham sandwich (which is ridiculous because she charged me more money for less items on my sandwich) and told me she couldn’t run it up as the combo they advertise. Here they have lots of seating, however it is not cleaned often. There was crumbs on every table, a ton of things on the floor, and the staff seems to be all around the register or in the kitchen despite the lack of customers. I totally was scammed (and my mother was too) and I would NOT recommend this subway TO ANYONE. If I were you, I would go to Potbelly’s (across the street). I hope this helps fellow sandwich eaters from making the same mistake I did.

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★ 1

Dirty

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★ 3

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★ 3

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★ 1

No chicken no soup no ham.

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★ 3

Good sandwiches of course, but poor service.

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★ 3

Nice downtown location

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★ 1

Gave me a wrong order

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