★ 5

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★ 5

I don't understand the poor reviews, this location is always very clean, the staff is friendly, and the food is always really good!

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★ 1

En este lugar ordene un samwhiche de meat ball y el pan estaba muy duro y biejo porque estaba en especial talves no se pero no me gusto para nada tire la mitad

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★ 1

Website wouldn’t let me order and no one answering phone
And coupons don’t work

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★ 1

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★ 1

If you can help it...stop at a different subway!

Update: Nov. 2024. Still give this location a try every now and then hoping to get get food. But oh no...this time they didn't microwave or toast after I said yes please do. I get home and it's like eating gross leftovers. I can't believe I keep giving them chances.

I live very close yet I will now be going to another location. Repeatedly, the sweet onion teriyaki chicken has no sauce on it (ok I will remember every time to ask to see it first). But then the kicker came today as I asked for a large drink, since I paid with a coupon meal deal...I had to get a small drink. (Ok) How much to upgrade to large? $2.99! Isn't that the price of a whole new drink? Yes! No sorry I told them, I just want to upgrade. (I had already dropped my remainder into the tips as I always do.). Nope, can't do it they said. Then I politely asked if I could just have the large drink as it really is not much difference as I was leaving and not getting any refills. I get home disappointed now to taste the soda only to know the mellow yellow is flat or all CO2.

I couldn't really believe they couldn't let me upgrade. Get better service and food at the other locations, they have never let me down once. Can't say the same for here unfortunately. :(

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★ 5

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★ 1

Dried out, at least day old bread. Veggies weren’t fresh. Went at 5 pm and the cutting board was off the sandwich making counter, and it was filthy. Dirty tables with a near empty restaurant. Don’t recommend, I used to work at a Subway and this store has no standards.

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★ 4

Subs are good. We definitely like the whole wheat sub bread. Please make sure you make enough whole wheat sub bread. We were there today and they only had one whole wheat sub left at 6:00 p.m.

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★ 5

The lady’s working on 5/6 ant around 8pm absolutely amazing and both deserve raises!

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★ 1

This store does not accept Subway's own nationally-distributed coupons. If you're going to be a Subway franchise, you ought to accept coupons distributed by the franchise management. I'll never return to this store.

I should have learned -- As a Purple Heart veteran, I stopped at this store last Veteran's Day to take advantage of the discount offered nationally by Subway but was refused. This store does not subscribe to franchise-promoted offers and does not support veterans. How can it call itself a Subway?

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★ 3

Food was good but not the cleanest

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★ 1

I have ALWAYS had great subs from this location but today it's awful! First the woman making my sub had no idea how to make it. I asked for extra cheese and she didn't put it on. She had to ask her partner every step of the way how to do it and still didn't do it right!!!! I ordered a pizza sub there was not any sauce on it. Just cheese and pepperoni. Then all of the sudden 2 children popped out of the back wanting the attention from what I assume were the parents that were working. Absolutely terrible!

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★ 5

Drive thru is fast and workers are always nice

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★ 1

We go to this Subway once weekly taking advantage of their 2 foot longs for $12.99 coupon. Subway isn’t bad but there are certainly tastier places (Pot Belly, Cousins, etc). The reason we pick subway is solely because of the coupon. This most recent visit, there were signs up stating they were no longer accepting these coupons because of rising cost of food. I guess the owner(s) would rather lose customers (like myself) rather than honor coupons that are made for their establishment.
At this point, the only thing this place has to offer is the excellent service from the younger blonde gentleman who seems to be there often. We will miss seeing him.

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★ 5

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★ 4

Very clean. Great beverage dispenser. Friendly staff. Great sandwiches! However, when chips are the primary side, there really should be a plain potato or plain corn chip option. Many of us come to Subway for the healthy veggies and don't want flavor on the chips (or Baked Lays).

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★ 1

Upgrade to new system meant I could not use my coupon. If you can't take coupons put up a sign, I had to pay $4 more than expected and that's without the cookies and drink the coupon would have given me. I would not have waited in line for 15 minutes or ordered anything had I know in advance. Sandwich artist was very friendly and apologetic. Times are hard for lots of people right now and you need to have a manual way to enter prices for cases like this so customers don't feel obligated to pay money they don't have or waste food and make a scene.

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★ 2

They stopped taking coupons at this location.They also stopped carrying light mayo, along with a couple other favorites.

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★ 5

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★ 5

Always use coupons at SW. We got 2 footloose ( 4 meals) for a little over $10 plus tip. Staff tells me they will not be issuing coupons after end of February. Staff was very helpful.

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★ 3

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★ 4

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★ 5

Subway has a great variety of sandwiches and topppingsto choose from. I also enjoy the protein bowl. A great layers of lettuce, spinach, veggies with warm meat, bacon and melted cheese with sauce. Yum 😋

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★ 2

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★ 4

We used the mobile app and this store got the order correct. It's located in a strip mall, best part they have a drive thru. Handicap accessible. Few Handicap parking spots. Custom service was great. Store customer area was clean.

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★ 5

Daughter enjoyed the quality of the food and the speed of the service.

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★ 1

Would love to know what happened to the middle of my sub and why the employee thought it was ok to give this broken apart bread roll to a customer. I proceeded to open it and found one single slice of turkey meat. Id go to Jimmy John's or Milios down the street if I were you.

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★ 5

Nice experience. First time to visit this location. Went at night and had trouble finding the place initially because the signage light was not on and I'm blind anyway. GPS helped me zero in location. Will shop here again.

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★ 5

Quick and convenient drive through service.

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★ 4

I usually have a very good experience here. Employees are efficient and food is always fresh. Last time I was here the employee making our sandwiches did not do a very good job and did not seem engaged at all with what he was doing. Another employee eventually came along and finished checking us out.

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★ 5

It was amazing.

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★ 5

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★ 5

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★ 4

This is the only Subway I have been to with giardiniera. What a treat! Staff at this location super fast and friendly. I have been to this location meant times, never disappointed.

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★ 3

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★ 5

Best subway experience I have ever had. It was all because of the staff tonight. The food was great. The subs were loaded up with veggies and was packed very well so when I opened it up at home, they still looked perfect. The woman helping me this evening also took the time to write a note on the sub to distinguish then from each other. I really couldn't ask for anything more.

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★ 5

Extremely clean and great service. Nicest subway I’ve been to.

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★ 5

Even though they were very busy they were awesome!

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★ 4

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★ 5

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★ 4

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★ 5

very clean and prompt, friendly service

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★ 5

I don't know that I have ever used a drive thru at subway, honestly I didn't even know it is a thing, but what a wonderful option on a rainy day! The staff member that helped us at the window was friendly and helpful! This was a very pleasant experience after getting rained out of the zoo.

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★ 5

Steak n cheese sub was delicious

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★ 1

Consistently the worst food and worst customer service. Tried going there and ordering online from there and it was horrible every time. Avoid this place like the plague.

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★ 2

I usually love Subway but this time I had a bad experience they rushed my food and it just didn't taste the same

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★ 1

They keep throwing away the wrapper between the sub and the bag. My sauce goes all over the sub. Even the manager does it!?!?

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★ 5

Great and fast service, delicious subs 😋

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★ 2

We got hardly any of what was ordered. The nice lady said everything we wanted. Unfortunately we did not receive what we wanted. One out of three were correct. Tomato was on all three of the subs. Only one should have had them. The footlong was wrong.... it is Missing meat, jalapeños and not toasted along with a few other items. The bread was dry and hard at the end as well. My wife says she has never had problems at this subway before. If it was looked at before she left.. Everything would have been fixed, I would think. Unfortunately they were not. I hope this is a one-off type of night. However, this is a two star review. I will update if we order from there again!

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★ 4

Not busy, but service was good.

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★ 5

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★ 5

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★ 1

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★ 5

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★ 5

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★ 4

Friendly sandwich artists.

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★ 4

Great subs, but employees should have been wearing masks.

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★ 2

Unsafe!! Subway is always good. I called to pre-order twice. No answer.. When I got there I honestly thought it was closed, no cars nothing, it was open. I told the girl I tried calling, she said the phone never rang. The girl was nice however we are in a COVID-19 PANDEMIC here! My daughter and I wore our masks. She used gloves but no mask as she asked for what I would like on my sub right over my sub. She took her gloves off to put my subs in the bag. I was starving so I took the risk and ate it. But being in the medical field, I will never go there again until this pandemic is over! No plastic in front of the register and the coins rolled out of the "everyone touches" coin dispenser tray. I should have left them.

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★ 5

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★ 5

Excelente. La calidad de siempre de Subway y con una magnífica atención por parte de las muchachas.

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★ 2

They only had wheat and Italian bread available. The young lady did not prepare my sandwich the way I ordered it. This is the second time I've gone there and was not impressed with the service or product

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★ 5

Very impressed with the cleanliness of the Monona restaurant, and more importantly the service. The worker, Amanda, appeared to be alone in the restaurant manning everything; making sandwiches, adding toppings, answering phones, and checking people out. I visited during the lunch rush, so there was quite a line. Amanda was so efficient at everything and kept the line moving, all with a smile on her face. I was truly impressed at how quick, patient and friendly she was given the circumstances. She was fast moving from station to station while being mindful to follow hygiene protocol of washing hands, taking off gloves while handling phones and cash register, putting new gloves on, etc...
I work very close to this Subway and will be returning!

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★ 5

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★ 5

I <3 Subway

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★ 4

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★ 4

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★ 3

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★ 4

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★ 5

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★ 3

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★ 5

Great subs! Good prices. Good variety.

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★ 4

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★ 5

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★ 4

Love it when they have my meatballs

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★ 5

Even Know the drive thru was out of order we ordered at the window and the employee had great customer service always smiling and very polite and the food is always good

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★ 5

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★ 5

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★ 5

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★ 1

Subway in Monona make it very hard to even place an order for pickup. Number one they won’t answer their phone unless you call 3-4 times, then they say we are very busy and hang up on you. No matter what time of day you try. They have an excellent drive tru that they won’t use. Because quote we are very busy inside. Thank God we have Jimmy Johns and Michael’s that deliver. Plus their sandwiches are delicious. So I for one won’t be going to subway for a very long time unless they get new owners and or managers. That’s sad as it is a nice place to get subs and they do have excellent choices.

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★ 4

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★ 5

Clean store fast and friendly service more than I could of asked for from a in and out style store.. not many people that I have experienced believe that fast food workers deserve praise for this because it's so common place nowadays. I say it's still warranting of a good review. Keep on keeping on. You rock it Subway

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★ 2

Think I got food poisoning

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★ 2

They where nice. But missing a lot of the normal options you would find at other subways

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★ 5

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★ 3

They we're out of Italian bread. The kids at night are rude

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★ 5

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★ 5

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★ 3

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★ 3

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★ 3

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★ 5

They have gluten-free bread for subs!

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★ 5

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★ 4

Good deals

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★ 5

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★ 1

Never answers phone..
When utilizing drive thru, you are told that they are to busy to help you, that they only accept walk-in orders...
Stand in line for 20 mins, to learn they don't have 2 different kinds of bread, or the ingredients that they need to make your sub..

I NEVER leave this subway satisfied with my service! Its always a frustrating lunch! I will be visiting the Plaum Rd. location from now on.

A couple years ago I used to regular this location, so I know that this is strictly associated with the current employees. Sucks for the owners.

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★ 4

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★ 2

Ice machine has been broken for weeks. Nobody cares to let customers know before they buy drinks. Floors and carpet were dirty.

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★ 5

Excellent service, really fast

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★ 3

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★ 5

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★ 4

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★ 5

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★ 3

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★ 5

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★ 4

Great Customer Service. Workers actually LisyeLyo what you want on your dub or wrap. Fast,Curteos Service.

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★ 3

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★ 5

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★ 5

Love this family owned Subway, and drive thru is great!

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★ 4

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★ 5

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★ 5

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★ 2

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★ 4

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★ 4

Never had a bad experience when being served but occasionally I’ll go to this location during not so busy times and no one is there to serve me. Kind of weird.

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★ 3

Ok subs, but expensive for what they serve. Little meat, but lots of veggies unless you upgrade. Quality of ingredients is poor.

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★ 5

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★ 5

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★ 5

Extremely nice owner-operators. Very competent and conscientious.

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★ 4

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★ 5

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★ 5

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★ 3

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★ 3

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★ 3

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★ 5

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★ 3

Good food fast service

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★ 1

The owner was less than helpful on the phone today! I visit subway at this location often and have been told, a few times, that it's buy one get one sub all day Thursday (national sub day), even without coupon. I told my friend so, as she went to pick up subs for our families. She got charged the original price with no discount because no one had mentioned it to her and she assumed it was going to be on reciept. I called and got questioned by the owner "well did she get a soda?, did she ask for discount? Was it this location? " She had purchased $30 of subs and if she would've bought a soda she could've gotten the deal. He did say we could go back for A free sub ( really?? We bought 5)! When I'd asked who I was speaking to, I could not believe it was the owner that was being rude to me! I work across the street in a big building and will be sure to spread the word!

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★ 4

Very good salad as is normal for a Subway.

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★ 5

Good, fast & inexpensive

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★ 1

The man working being the counter with lazy and rude! wasn't wearing gloves, did not have food covered and basically threw the sandwich at me. Oh! and instead of being charged 3.75 like other locations in Madison, I was charged double for the same breakfast sub. I WILL NOT BE BACK.

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★ 5

Everyone that works at this location is super nice.

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★ 5

Great! Employees and friendly and efficient.

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★ 5

This is one of the better Subways I've been to. The employees care, and they assemble a good sandwich.

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