★ 1

Failed to follow simple instructions. Completely butchered my online order.

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★ 1

The people there are really slow. Plan on waiting.

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★ 2

Doesn't take coupons anymore.

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★ 1

Ordered footlong subway club, Italian herb n cheese bread and pepper jack cheese. The worker came out to the veggie area with 6 inch 9 grain bread and provolone cheese. She did fix it to a footlong. I don't know if the worker was even listening.

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★ 5

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★ 2

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★ 1

I’ve had good experiences at this subway (I’m pretty sure the guy that’s really good at this subways name is Bailey- so he should keep doing what he’s doing), but today my experience was so bad it completely turned me away from this location- or will now make me order online.

To start, I went through the drive thru and just ordered the 6” meal of the day with whatever comes on it (should be simple, right?). After ordering he told me that he put the wrong bag of chips in, which not sure why the bag of chips matters- chips should be chips on a POS machine. He then proceeded to tell me it would cost me $9.xx. I said, but it’s the meal of the day, shouldn’t that be $6.99? He then corrected himself that it was actually $7.34 with tax.

I then got up to the window where he asked me cash or card. I told him card. He put this machine infront of me but didn’t say anything- and then he told me “You need to LITERALLY take the machine from me” with a bunch of attitude. When I took the machine and checked out, I was now charged $8.80. I didn’t say anything, but still not what the meal of the day costs. He either charged me for an extra bag of chips or he gave himself a tip before I got the machine.

Then when I got home, my sub was on the wrong bread- which honestly is the least of my worries, but after that full experience, not what I wanted.

I know subway is struggling finding workers and I completely understand, but no workers is still better than a rude employee who just turned a loyal customer away.

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★ 4

Just like all of the other Subways. Typical sandwich offerings with all of the fixings. Friendly staff, clean restaurant.

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★ 4

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★ 1

Second time I've had to drive away from the drive through bc nobody seems to want to take my order. If you dont have enough staff to cover the drive-thru, maybe close it down so people don't wait 5-10 mins to not even get served. One on commercial st. In Neenah needs help. Frustrating.

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★ 1

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★ 5

The guy working was so nice. I had taken my granddaughter and she couldn't make up her mind he was so patient.

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★ 5

I don't leave reviews to fast food places very often, but the kindness of the guy making the sandwiches made me go out of my way to give this particular subway a shout-out. Give that man a raise!

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★ 5

Bailey was the server and he was awesome. Very clean restaurant and bathrooms.

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★ 5

Shrinkflation has hit Subway also

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★ 5

Mindy and her crew welcomed me with a great smile on their faces and it was a great experience! The restaurant is clean and you can tell all the employees want to be there and provide exceptional customer service whether it’s dine in or take out, I will continue to shop here.

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★ 5

Great experience today when purchasing 3 footings for our lunch. The young men working were very friendly and helpful. The sandwiches tasted great. We will definitely be back to the S Commercial location again.

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★ 5

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★ 1

I don’t understand what’s so hard about the workers following directions. Do y’all not read instructions? Really not that hard. This is the second time they didn’t read instructions that were giving to them.

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★ 5

Quality service, good food, and easy ordering.

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★ 5

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★ 5

Great costumer service.

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★ 2

I spent over $28 for two foot long subs, they were good but for $28 they'd better be. I went through the drive through and it took forever even the guy who made our subs apologized for the long delay, he could have thrown in a couple of free cookies for the long wait but he chose not to do that.

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★ 2

Overpriced and didn't appreciate the auto tip when I paid. Subway used to be cheap but over 24 dollars for the 2 subs was alot to me.

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★ 3

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★ 5

Great food. Great prices. Great crew

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★ 5

Fed my team for less than 60.00 and had a few leftovers. Ordered ahead and staff had it up and ready

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★ 1

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★ 5

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★ 1

This is the 2nd time in 2 months I ordered a foot long club with lettuce and tomatoes. No dressing! I received mayo on the sandwich both times! I have an allergy. I had to give away the sandwich. Never will order from them again.

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★ 5

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★ 1

Whoever is working @ 430pm today should not be working. She was yelling, complaining and throwing things around because she was mad we “had a big order” online for 3 subs. Felt totally uncomfortable and completely uncalled for. I feel bad for the 2 other employees who walked in to start their shifts as she’s rampaging. Will not be going back

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★ 1

My one-star review is NOT because of the employees or the food. Both of the employees my girlfriend and I talked to were lovely and very nice. The subs were good, as expected.

My one-star review is because of the fact that the store lost air conditioning yesterday (8/23) in the ~100°F weather, and the employees still had to work both yesterday and today. The fact that the management chose to keep the store open with no air conditioning in hot weather with various meats and produce sitting out is plain awful and a food safety hazard. Be better to your employees and your customers.

EDIT: The regional owner, Max, was a complete jerk to my girlfriend who called to complain about the AC. It was very classless and distasteful. He was trying to excuse the fact that he was new and had only worked one day and hung up on her. He also thought it was important to bring up that he wasn't making much more than minimum wage.

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★ 5

Great sandwich and awesome cookies.

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★ 5

Nicest subway I’ve been to

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★ 5

Did a pick up order on the App and planned on sitting in the parking lot until it was finished. The gentleman working actually brought it out and asked my name...and delivered it to my car! Awesome customer service!!

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★ 5

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★ 5

They were busy as ever and still very friendly staff

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★ 5

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★ 1

Terrible service, poor management, rude employees. Do yourself a favor and attend a different Subway.

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★ 4

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★ 1

This is the Subway our GrubHub routes to and they get our order wrong every single time. Today we ordered a meatball sub and it was delivered without meatballs on it. No joke. If the owner of this business reads this please know you have a serious problem. We will make it a point not to go to this location again.

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★ 1

Go to one of the other subways. There is always 1 or 2 people working, management nowhere to be found, lobby closed or ignoring the drive through, and the only thing they can consistently do is mess up your order. You're almost guaranteed to have a mistake on your order if you order on the app. I have worked in fast food management in the past, and its obvious that this store's failures are a reflection of the management (or lack of). The undertrained employees are left taking the heat for those failures. It's no mystery why staffing is short. Do better.

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★ 1

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★ 4

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★ 4

Could have been better customer service

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★ 3

The food was ok, however the person with their hood up making my sub seemed like he was somewhere else. Not sure why they would let kids run the store.

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★ 5

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★ 5

I didn't notice the menu had changed and now the philly includes mayonnaise. Yuk. Got home and realized, I was so disappointed. Took it back and they pointed out the menu now includes mayo, 100% my fault for not reading the menu. I have been ordering Philly sammies for years and didn't bother double checking the menu. Employees understood and remade my sandwich, thank you so much for doing that!!!!

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★ 4

I ordered a ham, egg, and cheese flatbread sub and it was delicious.

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★ 5

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★ 2

This location sucks. The employees are not friendly & lack basic common sense. Also, I’m pretty sure they were pretending the drive thru wasn’t working so they didn’t have to service it toward the end of the night. Ill just avoid this location moving forward.

The food tastes like what you’d expect from Subway. That part was fine.

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★ 4

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★ 1

Horrible experience ever. Horrible customer service. My order was not right. Mixed the subs. When asked for the supervisor name the employee said it was her mom and she was not in town. I will be calling the manager tomorrow.

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★ 3

Slow service and the ingredients weren't the best

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★ 5

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★ 2

The first time I have eaten at this Subway it was pretty good. The last few times I have been here the quality of subs have been lacking. Especially the bread, it has been dryer than the Sahara desert. Sorry won't be back. I would suggest going someplace else.

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★ 5

Good service, good subs. Will visit again.

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★ 5

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★ 4

Our favorite, reliable Subway 😁😋

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★ 3

The slowest subway ever. And couldn't even get my chip order correct!

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★ 5

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★ 5

It is subway

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★ 3

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★ 3

It's a Subway.

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★ 4

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★ 5

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★ 5

Subs were great guys- appreciate making them good!

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★ 5

Sometimes the younger employees have trouble putting the right stuff on sandwiches when it's a drive thru order, but that could be a speaker problem.

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★ 1

Never can make a order right!!!!! I order twice and they still can’t get it right

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★ 5

Had the meatball bowl, it was delicious.

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★ 3

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★ 3

We go to this Subway a lot, and it's always a bit of a mixed bag. Most days we have a completely normal experience, but every few days we'll have something off such as pits in the black olives or a very long wait time at the drive thru.

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★ 5

I stop in here 2-3 times a week.
Friendly staff with good suggestions. Hasn't messed up a sub yet.

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★ 4

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★ 3

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★ 3

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★ 5

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★ 5

Great place!

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★ 5

Good food. Something different for a change.

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★ 4

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★ 4

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★ 1

I’m very upset. I live right down the road I always grew up going to this subway but lately im disappointed. When I ask for light sauce they cover my sub in sauce and I basically wasted money to get bread and sauce. I will not be coming back to this place again.

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★ 4

Very nice Subway location but does not have the best hours. Closes earlier than some locations but still a very nice location.

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★ 3

Disappointing. Get home after ordering by drive-thru. My sandwich wasn't mostly what I ordered. I ordered flat bread for both and got sub sandwiches. I ordered pickles, didn't get, ordered mayo, not on sandwich, went overboard on tomato slices. At least the meat for both sandwiches were correct.

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★ 5

Always friendly, great good

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★ 2

Still tasty but more bread than meat and veggies. Seems like the portions keep getting smaller but with the same amount of bread. Disappointing when a foot long used to fill up my ten year old and now I need to order 4 footlongs to fill the hunger.

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★ 5

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

Excellent food

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★ 5

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★ 5

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★ 5

Friendly and helpful

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★ 3

Bring back the club please

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★ 5

Awesome service awesome subs

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★ 4

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★ 5

Ordered pick up at Neenah, (Commercial Street) location. The guy at the window was friendly. Took my two sandwiches home..a Meatball and a BLT.
They were both excellent!

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★ 5

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★ 2

Went through drive thru. Terrible experience. Was third car in line. Took 10 minutes just to order my one sandwich. Then get to window to pay, also waited in line another 10 minutes. I thought only 1 person was working.... but nope there were 4. Then guy opens the window and asked me what I ordered. Total experience lasted over 30 minutes. For one sandwich!!! Awful.

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★ 5

Very good. Thanks. Very fast considering it's only drive thru. Great job

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★ 5

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★ 5

Clean and friendly

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★ 5

Always great service & fresh food. Very happy with Subway.

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★ 5

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★ 5

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★ 5

Awesome food

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★ 3

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★ 4

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★ 4

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★ 4

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★ 5

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★ 3

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★ 5

Great sandwich at a great price

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★ 3

Weird that they have sandwiches on a menu, but they still ask how you want your sandwich when you pick one off the menu. I'm not picky, just make a Veggie Delite however you guys make it

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★ 5

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★ 5

Yum

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★ 4

My sandwich was great.

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★ 5

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★ 5

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★ 2

I had a coupon that said get a footling for 5.99 with a 20 ounce drink purchase. It was miss leading cause you had to by the 1.89 soda and pay 5.99 for the sandwich. What a rip off. I ended up paying 8.49 for both. I will never go there again you might as well go out to eat for the same price for a full meal. I will just throw all their coupons out in the future.

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★ 4

One of my favorite places to eat. Love it!!

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★ 2

I was the second customer in the store. One employee at the counter, one sitting at a table watching a video. I stood at the counter and was able to eat an entire bag of chips, plus 3 minutes) before even being asked what I would like to order.

I had to repeat myself to the girl behind counter several times, and I certainly don't have quiet voice. Food quality was terrible. Probably should have gone next door for something that wasn't dry and hard to eat.

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★ 3

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★ 5

Great customer service, and clean atmosphere

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★ 3

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★ 2

Water's not great here. Plenty of better bubblers in downtown Neenah. The sandwiches seem superfluous - they should improve their bubbler before they move on to serving sandwiches.

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★ 5

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★ 5

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★ 2

Ingredients is cheap knock-offs not like other subways pickles are awful and the olives taste old

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★ 5

I visited this location for the first time today and I was impressed with the cleanliness of the place and the vibe in the dining area. I was sad to learn that they do not have the elusive veggie patty I had once in Milwaukee, but excited I could get some egg in the evening. The gentleman that helped me was great!

One complaint. He had to ring up the egg and cheese sub as a veggie sub add egg. The egg is 1.69 per 6 inches. With a footlong, I expected to pay 5.99, one dollar more than the veggie delight. I asked him why he rang it up that way, and after noon, the buttons for breakfast disappear and they have to do it that way... 🤔

Seems like this could be an easy fix, but could be a troublesome nightmare. If the sandwiches are available all day, then the buttons and pricing should be also. 🤷‍♂️

Still, 5 stars because of the service and cleanliness and a most excellent sandwich! 🎸🎸🎸

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★ 4

Good sandwiches

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★ 5

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★ 2

Going downhill, bring Dill Pickle back.

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★ 5

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★ 5

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★ 5

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★ 5

Its clean and fast

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★ 4

Friendly staff

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★ 3

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★ 5

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★ 4

Place was clean and employees were nice

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★ 4

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★ 5

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★ 5

Asome restaurant

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★ 2

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★ 3

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★ 5

I like sanwiches

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★ 3

just a run of the mill subway.

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★ 3

Meatballs at this subway,sauce wasn't that good

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★ 3

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★ 5

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★ 3

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★ 2

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★ 4

Not a bad place to go for a reasonably healthy option vs a fast food burger joint.

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★ 5

Always $5 specials on many footlong options. all you have to do is take a quick one or two minute survey and you get a free 21-oz fountain drink or two cookies

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★ 5

One of the best subway service ever

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★ 4

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★ 4

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★ 3

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★ 5

Yummie! Fresh and fast friendly service. Got all 3 f's ( fast,friendly, fresh)

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★ 5

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★ 4

Clean place... friendly staff..food was good.

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★ 2

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★ 5

Keep up nicely. Never had an issue here.

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★ 4

This Subway sits right next to a McDonald's and the breakfast sandwich with flatbread was way better than anything from next door. The only downside was all the questions you have to answer to get a simple breakfast sandwich!

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★ 3

I waa over charged for my sub sandwich but didn't notice it until I got home and looked at my receipt.

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★ 5

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★ 1

If today would have been my first visit to this location I would never come back. Horrible service, the three clowns behind the counter were more interested in sharing their stories about previous work places („ I burnt myself a million times working at McDonalds“) instead of the actual customer. No friendly greeting, no hello. I had to repeat my order three times cause he got distracted with talking.
I felt like interrupting a middle school chat at the cafeteria, not like a valued customer.

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★ 4

Always good food. I do love the chicken bacon, ever since they first came out with it. The time through the line was kind of long. Prices where acceptable, it's the same at every subway you go to. Lobby looked pretty clean.

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★ 5

Real food!

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★ 4

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★ 3

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★ 4

While the workers all comply with my ingredient choices, they always seem to put the least amount on the sandwich. I need to humor them, stating they should make the sandwich as if they were eating it, then ask for more of a given item.

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★ 5

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★ 4

Used to be way better.service is kinda slow and quality of the food went down.

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★ 3

This Subway does not have the delicious veggie pattie served at many other Subways.

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★ 1

Still the slowest store I've ever been to. 12 minutes from when I pulled up to the drive-through to when I actually got handed my food. 12 minutes for cars. Why did I come back?

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★ 3

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★ 4

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★ 5

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★ 2

The only reason we come to this subway is that it is closer to our house. As of today I will opt to go elsewhere. This location is consistently out of product. They tend to not make what you ask for and you have to ask again. They only get two stars because the location was somewhat clean other then the floors needing a good mopping.

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★ 3

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★ 3

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★ 3

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★ 3

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★ 3

seems to always mess up orders at this location but food is still good

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★ 5

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★ 5

Quick healthy food!

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★ 5

I love subway

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★ 5

best place on earth. I love all the employees and the food.... Besides the tuna. Tuna is gross. Otherwise awesome place

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★ 5

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★ 1

The employees were rude and very slow at making the order (we were the only ones in the restaurant) they also had only half of the bread that normal subways would have. We came in at 2:15pm so there shouldn't have been any reason for them to not have all of the bread selections. Also their vegetables were not very fresh looking the spinach was very very wilted. I do not suggest coming to this subway.

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★ 5

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★ 4

Good food

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★ 4

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★ 4

Pretty standard Subway restaurant. Good service inside, the drive through is pretty slow most of the times I've used it.

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★ 2

Have way through my sub the guy took off cause he had a phone call.

Source: Google