★ 3

overall, a normal subway. but, the bathrooms are really easy to back up

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★ 4

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★ 5

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★ 5

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★ 5

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★ 1

This place needs more staffing. 20 minute wait for a sub through the drive through. Only 1 person working...

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★ 4

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★ 2

We ordered 2 six inch subs The young man was very friendly and helpful but got very sick from meatball sub. I probably should have gone to emergency room but decided to just stay in bed. It last 4 to 5 days. They need to watch temperature of the meatballs better. Will not order that again

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★ 4

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★ 5

I was pleasantly surprised at how clean the dining area was. The people working here are really on top of keeping it clean. I’ve seen so many other places where the people working don’t clean especially young people. The food was great.

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★ 2

Darn never have I ever had a sub like this before when ordering from here. Absolutely dry and old bread, I just ate the insides! Disgusting to say the least!

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★ 1

I've been here a cpl times now and tonight has done it for me I am not ordering food anymore! They put so much oil on my food it was absolutely disgusting.

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★ 3

Regular subway experience

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★ 1

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★ 5

Made our sandwiches to perfection... very curdios staff...

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★ 5

The sandwiches are always fresh and I the the drive up with the touch board for ordering

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★ 3

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★ 5

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★ 1

As you can see there’s 2 pieces of bacon might as well not have even ordered it with bacon

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★ 5

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★ 1

EDIT BELOW 3 STAR TO 1. Don't order online for pick up! It seems to be where they dump their old hard bread. To customers whom drive all the way home before they're disappointed. Every time I go inside my bread is great. Order online terrible. EDIT!!!!! I posted this top review after eating., and now this morning myself, my lady, and hour 9 year old are sick. Pick the subway at Walmart if you have to have it.

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★ 5

The young working was the kindest girl ever. She had a smile on her face the entire time she was helping me. The world needs more people like her. This was 3/29/24 around 845pm. Thank for the great service!!

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★ 4

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★ 3

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★ 5

I came here at 345 Feb 19 with a person who had never been to a subway before. They absolutely blew us away with their service and food. They even had provolone!! We will be back!

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★ 1

Only going downhill. Every single time I order pick up or delivery the order is wrong. When ordering NOT toasted I get it toasted every single time. I ALWAYS unselect the toasted button. I had them remake it this time and they didn't even warm up the rotisserie chicken. I worked at a subway back in the day and never ever did we have this many mishaps. The store on Knowles is notorious for screwing up even the simplest order. Ex. A foot long ham doesn't come with 4 slices of ham!!! There are cheat sheets literally in front of you when making sandwiches. Use them!!!!

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★ 2

This place sucks! Put some toppings in between the bread for $12.00.

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★ 5

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★ 5

The two people working when we were in the evening of 1/23/24 were fantastic. They handled lots of online orders, drive through, and a line of people inside. They were professional, polite, and apologetic of the wait. Amazing service, will return!

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★ 1

I ordered threw door dash, and got a turkey sandwich, american cheese, and ranch. Yesterday. Which was the only thing I ate yesterday.
Last night after getting home I spent the rest of my night with violent food poisoning. Throwing up so much to the point where I just slept in my bathroom. Absolutely disgusted. I urge everyone to go somewhere else

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★ 1

Were 99.9% sure this place gave us food poisoning

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★ 5

Great

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★ 5

Staff always great and friendly. They treat you with respect.

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★ 5

Neat park next door and food and service was great. Store nicely kept!

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★ 5

Been here a few times no issues. Staff is friendly

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★ 1

Ordered online at 3:30 and the closed at 4. Online sead would be ready at 3:50 got there and they already closed the system down before they got my order so I got no food and no refund

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★ 1

the young person behind the counter needs help on customer service. Got food poison from this subway. Please eat at another location

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★ 5

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★ 1

Visiting New Richmond and stopped for lunch. Absolutely worst subway experience by far. Asked for mayo and it was plopped in one giant lump on one end of the sandwich, none of the fillings spread out on the sandwich. Employees rubbing noses with their gloves hands. No customer service skills. Forgot to give me the drink cups so I had to wait in line while they went back to the sandwich line until they got back up to the register to grab them for me. 0/10

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★ 1

Terrible experience.

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★ 1

Got food for pickup 3 subs. All had hard bread, one had cold chicken on it when it was supposed to be cooked. The other looks like someone or something threw bread and meat in a wrapper. I will never go back to either of the subways in this town. Maybe they'll close there doors like bk and we'll get something better one day. Firehouse subs are 🔥

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★ 5

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★ 4

Stopped in for a sandwich with my son. The gentleman that took our order was friendly. It wasn't busy inside, but they had orders coming in.
We ordered chicken bacon ranch, and mine was toasted on Italian bread, but it seemed kinda dry compared to others that I had, but still good. We will probably stop in again when in the area.

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★ 5

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★ 1

The morning staff on 2/21/23 was EXTREMELY rude and unprofessional. Did not even make my breakfast sandwich correct. Didn’t toast it and didn’t add the cheese I requested.

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★ 1

I ordered a Italian sub American cheese with Turkey ,salami, bologna, ham toasted my sub was not toasted what so ever and the meat was all one kind I didn’t get everything I order I did online order and delivery

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★ 3

New employee left to make three sandwiches by himself, was very slow. Help should have come a lot sooner than it did.

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★ 5

Nice and clean. Friendly employees.

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★ 5

Good subs.

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★ 3

It's subway man, but this last time they butchered my sandwich order and it was right off the screen.
The good thing is if you're savvy you can get all your vegetables pile in for the day.

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★ 5

Ok. Lets start with this is. IT IS JUST ANOTHER SUBWAY. This being said, I stopped in on a cool blustery evening for a quick mid evening dinner. The staff at this location were super friendly. The guest ahead of me had several sandwiches and were of mixed variety. The staff handled the mother and her son perfectly. I was up next and my sandwich was made with "Care" not just slopped together as you get at an average subway. That simple ingredient "Care" absolutely made my experience a 5 star one. It was greatly appreciated comming from someone who eats on the road 5 days a week. The staff was defintley on point, and worth the shout out.

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★ 1

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★ 5

Great sandwiches.

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★ 1

On November 11th at around 8:30om I placed an online order which was a chicken bacon ranch delexe with extra cheese light on the condiments with chips and a drink and cookies. I had special instructiins to toasr my sub for 2 footlongs rime which it wasnt toasted at all, my boyfriend picked my order up and when he got home my sandwhich didnt have any cheese or bacon, no deluxe meat and the mayo and tellow mustard was so much it was just nasty had to threw the whole thing away. I called and asked for a refund because 26 dollars to throw away is alot. Nick the person Working said he couldnt do refund and to come back to the store to make a new one. I live 10 mins away i shouldnt have to waste more gas to get my food made correctly. Asked for a manger and was told to call in the morning. Very upset at the fact that the man i talked to really didnt want or act like he wanted to help resolve this issue.

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★ 5

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★ 2

When we used the drive-thru kiosk they keep forgetting bacon in the chicken bacon melt and now they forgot avocados too

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★ 4

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★ 3

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★ 4

9/14 Edit- Sandwich artists should not get tips. Especially the lazy kids working here.

I love the drive through.
They screw up on occasion (depends who's working) and don't toast your sub or don't give you cheese... I would recommend checking your sandwich before leaving the parking lot if you use the drive through a lot like me. They do a great job most times and always have fresh food.

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★ 5

Friendly and quality service, my sandwich was excellent with fresh ingredients.

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★ 5

Very nice and they were kind! Would recommend

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★ 4

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★ 1

Slow service. Wasn't greeted. Just waiting for me to start saying my order. Zero sense of urgency.

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★ 5

Always clean, nice employees to!

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★ 3

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★ 5

Get yourself a sammich and you'll feel better! Good food, better service

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★ 4

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★ 2

Usually a good sub shop, unless you go to the drive thu, then even when I ask for light condiments they are all over the sandwich

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★ 5

Exquisite fine dining experience

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★ 5

New Richmond residents can treat themselves to fresh food at low cost! With an extensive tasty selection that's always made to order, our local Subway offers a nutritious mealtime, seven days a week! Eat healthy, stay wealthy! Respecfully, Rich Erickson🌹

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★ 1

Another New Richmond establishment that needs better management and employees. Rude employees can't handle their "high stress" job of Sandwich Artistry! 🤣🤣🤣 drive thru is a joke.

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★ 4

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★ 3

Some part of my order is often wrong, which I feel is kind of difficult to do when you order on a kiosk and what you ask for it literally right in front of them on their screen, but I'd still often inaccurate somehow.

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★ 1

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★ 5

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★ 1

Last 3 times I've ordered from subway in New richmond the woman working the drive through window has been rude not once or twice but all three times she clearly needs to find a different job ... my second part of this complaint is they hardly put anything on your sub you ask for extra mayo and there is hardly any on the sub same with other ingredients. it's like she doesn't know how to make subs ... I clearly will not go back to this location

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★ 4

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★ 5

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★ 5

Always good!

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★ 4

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★ 5

Quick, tasty sandwich for a reasonable price.

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★ 4

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★ 5

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★ 1

Worse food prep ever. I just wanted a wrap and this is what I got. I ordered online and they didn’t start my food until 5 minutes after the pickup time. It was four guys working that didn’t seem to know what they were doing, with slow service and a line of people building up. Working in fast food myself, this is bad training.

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★ 4

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★ 5

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★ 3

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★ 4

Why do they always grab a bunch of black olives to put on your sandwich, sprinkle them on and put back 2 lol

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★ 3

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★ 1

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★ 5

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★ 4

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★ 5

Love this place it is a great place to work

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 4

Don't get enough opportunity here.

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★ 5

Loved the service!!! Employees were happy!!!

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★ 5

They were understaffed today so the drive thru was closed, so I went inside and had a wonderful conversation with an employee by the name of Amy. Haven't been to this location in awhile, but it was super nice to go in and have great service!

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★ 1

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★ 5

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★ 5

Ok place have room for improvement

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★ 3

Food was good the lady at drive thru could have been happier

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★ 1

Terrible service. Extremely slow. Veggies not fresh.

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★ 4

I like going through the drive-thru.

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★ 5

This subway rocks, always fast and polite service!

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★ 5

Great service good food

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★ 5

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★ 5

Great place it has a drive thru. So great place if you need to not to leave the car.

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★ 3

Slow service, but most times it's fine.

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★ 5

They were very friendly and patient with my kids orders.

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★ 5

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★ 5

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★ 3

They made the wrong sub and wanted to fight with me about it until they talked about it for 2 min. They did try to make it right with free cookies, but it left a sour taste in my mouth when they wanted to fight with me over their mistake. I will go back and let them redeem themselves. Someday.

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★ 2

Not my favorite

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★ 5

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★ 5

Drive thru!!! What!!

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★ 5

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★ 5

Amazing service and food

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★ 4

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★ 5

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★ 4

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★ 2

Touch screen ordering is not for me, who ever reads them gets my order wrong every time!

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★ 3

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★ 5

Very clean and fast service.

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★ 4

Ever since the whole pandemic started a lot of the employees I have notice have their own opinions to the mask mandate. The manager is very good at asking customers to put on a mask and even offering masks to those you dont have them! Every single time I go to this subway I always use the drive threw its so simple and easy it actually talks to you so I never see how customers can mess up there order, like theirs even a call button to make sure what you ordered is correct. Sometimes they do have to shut down the drive threw due to issues or being to busy and not a lot of people but they are trying their best!!! At least you can go inside most places are drive threw only!!! If your a fisher or play Pokemon go theirs also a nice lake with plenty of Poke Stops.

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★ 5

Love the drive thru ordering system! Touch screen with pictures works great!

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★ 2

Not worth the money

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★ 1

Ordered Subs on the app. Pick them up and get home. Go figure 2 subs have Mayo on them and the kids will not eat them. Looked at the receipt to see what it says. Nope no Mayo on those 2 subs. It's all written down for them to follow. Sad.

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★ 4

Thought they were doing well with wearing masks and then a girl from the back came to the front without a mask and started picking through the food in the front. Might as well not wear masks. I turned around and walked out. However, I tried it again once mask regulation for Wisconsin was put into place. Everyone (employees) was complying with the order, so I feel better about going there. Food is good.

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★ 4

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★ 5

Fast service through the drive through, there were four vehicles in front of us and it still only took 15 min to get our food

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★ 5

The new BBQ rib sandwich is awesome!!

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★ 1

What a joke this place is. I'd rather eat dead fish from the neighboring pond than ever go to this place again. TERRIBLE SERVICE! I don't know how you stay in business with the staff you have. Absolutely disgusted by the treatment I received.

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★ 1

Drive up window gave wrong order ordered a subway club, got a coldcut.

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★ 1

First and last....lack of veggie and the bread is hard

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★ 5

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★ 4

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★ 5

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★ 5

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★ 2

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★ 5

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★ 2

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★ 3

Ordered online. Ordered deluxe on both sandwiches. BLK forest ham, it had double meat. the other was seafood sensation, which was empty of meat the end 2 inches, and clearly was not double meat. I live in Amery, was over there 20 minutes away, so it was inconvenient to go back with the sandwich.
Bummer paying extra for deluxe and not getting it:(...

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★ 4

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★ 5

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★ 2

Terrible place to eat i did not like there subs

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★ 5

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★ 4

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★ 4

Always enjoy a fresh sandwich here.

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★ 5

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★ 5

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★ 5

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★ 2

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★ 5

Good nice and quiet. Friendly staff.

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

I love the food and workers!

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★ 1

The service was okay, but the veggies and meat and cheese were not fresh at all, on the veggie side they were all mixed with each other and my tomatoes were mushy. I was sick for the rest of the day. Take better care of your food.

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★ 4

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★ 5

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★ 5

Auto service is good and service inside at the window was good too. The sandwich was delicious.

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★ 5

Quick service, sandwhiches were great, friendly employees.

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★ 4

Good food unfriendly staff.

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★ 5

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★ 5

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★ 5

Great drive thru!!

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★ 2

The food is typical Subway so that's alright but the staff is always rude at this location.

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★ 3

Its subway

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★ 4

Always good, great to make your own and service is always good

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★ 4

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★ 5

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★ 5

I love Subway. That is all.

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★ 5

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★ 2

Food poisoning!

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★ 4

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★ 5

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★ 5

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★ 2

It's kinda weird that everything, and I mean everything tastes the same. Like nothing

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★ 3

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★ 5

Always great food no matter what store you are at.

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★ 5

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★ 5

Fast service, fresh ingredients

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★ 4

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★ 5

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★ 5

Love it!! The drive through is so nice.

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★ 4

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★ 3

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★ 3

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★ 5

We first got there and Kaden was the person who helped us. He was very good with my sister and it was great. He was nice all the way and super fun. Along with the other guy working with him. They we nice and fun. And make the sandwich very well.

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★ 5

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★ 5

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★ 1

Too busy to have the drive-through open? absurd! I went over to Jimmy John's, enjoyed a sandwich over there with my family. Never too busy to have their drives are open. Jus sayin.

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★ 4

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