★ 5

Clesy is the man! This is the best location hands down because of this guy!

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★ 1

If I could leave a negative star I would. I have had great experiences with this subway, but that service was TERRIBLE. My grandma moves faster than those workers…… and the state of those counters was horrendous

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★ 1

Called. No answer 630pm on a Sunday. Missed out on business!

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★ 5

Came in and when I pulled in was second guessing if the location was even open. It was, it was just there was only one worker. Another couple come in and also start chatting with him about him being the only worker here and they asked if he was the manager, he replied with no but I probably should be! This man deserves the opportunity to manage this store and or a raise if he is the one managing it without any staff.

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★ 1

Stopped by for lunch today using the drive-thru. I noticed only 1 car parked in the lot. The touch screen was on and functioning, so one would assume they were open? Ordered my food and sat and sat at the window. Lights were off and I did not see anyone inside the store. Remember this was at 11am on a Thursday.. I ended up leaving after 5 minutes because clearly, nobody was in there. Wow.. This isn't my first bad experience at this location either. I don't think anybody cares at this place. Go elsewhere.

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★ 2

Drive through service only was available. Long line and took 20 minutes from the time the order was placed. I think only one person was in the building

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★ 4

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★ 2

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★ 1

worst subway in oshkosh, drive through is basically never open and if it is it takes 30+ minutes to get your food, employees are rude and will find some way or another to overcharge you, and they usually don’t make it right anyways. if you want to waste an entire lunch break to get subpar food from somebody that acts like you’re a problem, this is the place for you

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★ 1

I would give negative stars if i could. Workers do not smile or even greet the customer. They would rather talk to each other rather than customers. I placed my order & got a look like I was a problem, my husband ordered his & he was given a dirty look & told they do not have the hot honey. Subs put together terrible, absolutely no way to eat it without making a complete mess. And they do not clean off the knife before cutting subs, so part of my husbands sub he couldn't even eat. Soda area is nasty. It should not have taken us 45 minutes to order with only 2 people in front of us.

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★ 3

The staff is fine the food is fine I just find it crazy that you do not offer mellow yellow or mountain dew.
I have been to hundreds of subways and I've never seen mountain dew or mellow yellow not on the dispenser..
We have a whole group that frequents Subway at our work and we literally drive by this one to go all the way to the Walmart one just because they have mountain dew.. why would you guys alienate half your customers?

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★ 1

This location is supposed to open at 7am. 5 times in the last 2 months I have shown up at 7:50 to locked doors and nobody responding in the drive thru, even though the employee's car is there. So frustrating!!!!! Also, fix the drive thru please. It only gives you an option for wraps, not actual subs.

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★ 1

Has the Open sign literally lighting up the front window but no drive through is open why have the sign on if you aren’t or can’t serve customers

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★ 1

Wasted my whole lunch break waiting in line and was told by the employee that they don't know how to enter in the information for my virtual card (physical card is still in the mail) restaurant is severely under staffed and under trained. I guess I'll go hungry today, thanks!

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★ 2

waited for 45 minutes for my sandwich that was a mobile pickup

Restaurant was very dirty

Sandwich was a mess

The worker seemed nice but also very very slow should not have been by himself

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★ 1

This store tips themselves without consulting customers.

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★ 5

We had the best service ever!!! The gentleman was very friendly and polite I wish everyone was like him! His folks did an awsome job and should be very proud of him. Made sure we gave him a tip! Customer service was great

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★ 1

Absolute worst subway ever. I placed an online order before work for my lunch. I got there to pick it up and of course the lobby was closed so I thought no biggie I’ll quick go through the drive through. Jokes on me the drive through doesn’t work? I sat at the speaker waiting for someone for a few minutes and ended up just deciding to wait for the ONE person in front of me to get their order and I’ll just tell the worker at the window that I have an order pick up. So I waited… and waited…and waited… 5 minutes…10 minutes… and STILL NO ONE WITH THEIR FOOD at this point I’m supposed to be at work. So I left. And of course there is no cancel order in the app so I called to ask them to cancel. Someone did pick up so clearly someone works there but they had the worst customer service ever. Rude and telling me I was supposed to ring a doorbell?? How would I have ever known that. She told me that she’d have someone cancel it and give me a refund. It’s been 3 or 4 days and still no refund. This is the second time I’ve come here and waited an abnormal amount of time. Will NEVER be coming here again.

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★ 1

The drive through had a touch screen which was incredibly inconvenient, especially as it was raining at the time. Took me a minute of waiting before I even realized nobody would talk to me. Using a touch screen took MUCH longer to order than just speaking an Order. Finished with a wet arm. Would never go through the drive thru ever again.

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★ 5

I had placed a phone order with Ali for a platter pick up for the next day. She did a great job of walking me through all the options and repeating back to me my order to make sure we had all the items we needed for the event. The next day Adrian called to confirm the order, time of pick up and if there was anything else I needed. Both employees were polite, pleasant and easy to hear and understand on the phone. Adrian did a great job of having our order ready on time and nicely packed into the bag so it was not hard to get everything out in one trip. Thank you very much for a great meal! We will definitely be ordering a sub platter from your store again!

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★ 5

Excellent subs

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★ 1

ZERO STARS! Bogus food and horrible customer service

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★ 1

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★ 5

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★ 4

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★ 5

My husband and I stopped last night for a couple subs. The 2 young men working were wonderful. They were very friendly and nice. We don’t give our young people enough credit. These 2 deserve it! Great job.

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★ 1

Sandwich was so smashed down look like my truck ran it over. I watched the ladies making it when cutting the bread knife in one hand and the other hand pressed it down onto the counter so hard she almost couldn't open it. I can't believe how bad the food has got to and at the end of it all it ask if you want to leave a tip like they did something good. Back to making my own subs at home what a joke.

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★ 1

So like, I don't blame the workers here because they work hard, but this place is always chronically understaffed and it makes orders take forever whether by pickup or delivery and they're often wrong. One time I placed a pickup order and when I got there (this was around 6pm) the store was locked. I have never seen a "manager" working and directing things. The people working here always seem overwhelmed and under-prepped. They are regularly out of bread. I pretty much avoid this location now as the one on Wisconsin is much more reliable, even though that store is even MORE understaffed, lol.

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★ 2

This used to be my go-to location at least weekly. Since the unneeded remodel in 2022-2023 the service is terrible. Not greeted and my online order prepared at least 15 minutes later than promised. I was standing there with 2 other people waiting for their online orders. I now travel across town to a different location.

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★ 1

Lobby opens at eight? Nope. Pulled around to drive thru. Waited five minutes. Nothing. Drove off. Hope the guy outside enjoyed his cigarette.

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★ 5

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★ 5

Don’t care for the newer remodel but stopped in today for 3 sandwiches with fam. Wow! 2 young men behind counter were fast and so polite! A real hustle in their work. Impressed.

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★ 3

I’ve ordered here multiple times with no issues but this time when I try to order a 6 inch this is what I get. It’s probably a 3 inch max.

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★ 5

I been there twice in last two weeks been busy. I must say the staff is so friendly and well mannered it's always clean and food taste great.

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★ 4

Fast and friendly service. Could have used more toppings on the sub for the price but overall good fast food.

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★ 5

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★ 5

Actually listen to you for your order, but I've ran into a few times of not having a lot prepared to be used.

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★ 4

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★ 1

I’ve gotten their salads at other locations and they were chopped up and delicious. I ordered a salad here and they told me they don’t when the tools to chop it up. So I couldn’t eat it as a salad or mix it without it spilling out of the bowl.

Beyond that, the customer service was poor. The girl behind the counter barely spoke and never smiled.

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★ 4

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★ 5

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★ 5

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★ 1

Rude employees at drive thru window...and what's the point of a drive thru if it has a ordering kiosk..

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★ 1

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★ 4

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★ 5

The location is nice and secluded, the trees in the back of the parking lot give it plenty of shade, if you want to eat outside.
The redesigned interior is beautiful and the built-in fireplace from the previous design is still the centerpiece of perfection.
If you're looking for a Subway that's architecturally pleasing, this is the one for you.
It's nice and quiet so you can actually have an intelligent conversation with someone.

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★ 5

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★ 5

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★ 5

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★ 1

Avoid this location at all costs.
Subway as a corp. Needs to pay more attention to this location. It is bad!

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★ 5

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★ 1

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★ 5

Great subs made exactly to order. Jazmine, David, and Elijah were great!

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★ 5

Great staff, great food selections. see

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★ 5

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★ 1

My partner and I went this location on July 6th. We went through Drive-Thru. Our sandwich’s were POORLY made, badly wrapped, and my BMT didn’t even have any ham. I got Herb & Cheese bread. It had no herb and merely two pieces of cheese. Whoever is training these employees or manages this store is honestly needing to do better. It’s sad.

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★ 1

25 minute wait in drive through then a guy comes to the window wearing pink lipstick with long hair and a beard. That is just weird ill take my money else where. Maybe look into the people hiring these weirdos

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★ 5

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★ 1

I came through the drive thru to pick up my mobile order and when I came home to open my sub it was squished, missing cheese and avocado and had maybe like four individual pieces of veggies were on it and even though I asked for extra sauce it looked like someone whispered the word “Mayo” next to it and called it good. I’ve worked at a subway for five years and have trained dozens of employees and I have yet to see a sandwich made as poorly as that one. Called and lady said it could be remade, was super nice over the phone. Got to the store to have it remade to hear another customer complaining to a boy at the registers (the only employee out of four to be polite and have great customer service)at and a line of irritated people. An older lady (assuming management) yanked the sub from my husband without saying anything to us. I taped my receipt (which had my order on it) to the sub so they knew what it was and still had to yell what I wanted on my sub over a line of people who already looked frustrated. Got attitude and glares the entire time from employee dealing with my remake. The Second Lady she handed my sub to didn’t ask if it was good or if I wanted anything else and started to cut it and wrap it, but forgot my sauces and avocado a second time and got more attitude for asking for it to be added. . It is not hard to put things on a sandwich and it’s not hard to give good customer service. 10/10 do not recommend. Go to literally any other location in town and I can guarantee a better sub and actual customer service.

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★ 1

Took my payment before telling me they were out of the food that I ordered, then refused to issue me a refund.

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★ 1

When I entered the establishment I was planning on dining in. However the negativity and rudeness of the sandwich artist led me to leave the building and eat in my parking lot in my car. The poor attitude of the clerk needs to be addressed.

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★ 5

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★ 2

Wasn't happy, new employees and they needed more training

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★ 1

The employees don't know how to make a sandwich they don't care about their customers

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★ 5

Consistent food from store to store. Quick service, friendly. Had a shining star board highlighting an employee on 20th. Nice touch.

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★ 4

Friendly service

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★ 1

Coming through Oshkosh Saturday looking to get dinner somewhere,their websire shows they were open till 9pm, drove over there at 8:20pm a were closed, waste of time.

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★ 5

Ordered 2 through the drive thru and by the time we made it to the window, they were already made. The service and subs were fantastic!

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★ 1

This was by far the worst sandwich I have ever paid $11.00 for. I ordered the chicken and bacon sub. The chicken was barely visible and there was no bacon. Hard to have a sandwich with bacon in the name with NO BACON!
There was so much sauce it was a sloppy mess.
I ate it because I was so hungry but I should have taken it back.
Whether I ever go back I’m not sure.
They have to do a lot better than that! If I could have given 0 stars I would have!

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★ 5

❤️👍

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★ 4

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★ 5

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★ 2

ordered 3 subs all 3 were made incorrrectly, called when i got home explained to them what was wrong. Gave me 2 free subs to make me feel better about the situation. I guess the 3rd one dont count. I told him we had 3 that were wrong,he said giving 3 free was too much,i said well i paid for all 3 i should get 3 free. I wouldve brought them all back but he said they were about to close. continued to dispute with me and said i can get the 2 free next time i come in. very frustrating,when this is one of my favorite places to eat.

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★ 2

Staff are nice but every single time I get a bacon egg and cheese flatbread the eggs are cold to ice cold

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★ 5

Jan 17th around closing time. My wife and I went in for dinner and found two young gentlemen working there.. they were funny, friendly, fun, personable, and the food they made us was good.

They made my night!

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★ 1

Before I ordered, I asked the worker if the cookies in the case were made fresh that day- she said yes. When I got on the road- I could tell they were not. Very disappointing.

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★ 3

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★ 4

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★ 4

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★ 4

My wife loves this place. I'm just not a fan of their bread and that makes or breaks a sandwich for me. Its not bad its just not Jimmy Johns or Cousins.

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★ 5

Best Subway in Oshkosh!! Wonderful service and always done in a timely manner!

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★ 1

Forgot the bacon on my chicken bacon ranch.

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★ 5

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★ 2

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★ 4

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★ 4

Good service, plenty of seating.

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★ 1

Not enough meat and meat was tuff

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★ 2

We ordered on line, picked up our order and one of our footlongs was only a 6inch but charged for a footlong, called to tell them as we did not check our order before leaving , was told a Manger would have to call me back, well 2 days later no call. So called back was told a manager would call back on Monday, well still no call,

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★ 1

It’s one of the worst subway I’ll been too, they always prepare food poorly. It’s seem like they don’t ever care.

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★ 5

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★ 4

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★ 5

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★ 4

Yummy subs, customer service seems to be improving lately. It can get a little pricey if you don’t have coupons though!

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★ 5

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★ 5

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★ 2

Put so much slimy spinach on my sandwich, drowned it with mayo.. disappointing time at subway.

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★ 1

Worst Subway I have ever visited.

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★ 5

Clean and the staff was great!

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★ 5

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★ 5

Always great to stop at Subway. Food, as always, was amazing. Just as asked for.

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★ 2

This was the sweet onion wrap. Bit different from the website/app picture.

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★ 5

Talented staff and delicious food!

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★ 3

The workers treated a customer like she was stupid, because she didn’t ask for something exactly how someone typically would. I was a bit thrown off listening to it. Not professional. The manager was frazzled. Did not take time to help the new worker with questions.

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★ 5

Excellent breakfast sandwiches

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★ 5

Great sub spicy Italian toasted works for me!

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★ 5

Subway continues to improve. I hope the latest REFRESH lasts as it had gotten pretty poor. Good job!

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★ 4

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★ 1

Ordered two toasted subs. They weren’t toasted, the meat wasn’t even warmed up. Half of the toppings I requested were not even on the sub and what was on the sub it was very little and just thrown together. I was the only one in the drive they and there wasn’t anyone else in the parking lot.

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★ 2

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★ 4

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★ 3

Nice speedy service. Would be 5 if amber wasn't in a clear bad mood and rolling her eyes.

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★ 4

I don't think subway will ever change, so far so good

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★ 4

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★ 4

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★ 3

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★ 1

Two people working. one had long hair not properly tied back and all over the place. The other was lost completely and did not know what he was making. Cleaned a knife by sliding the edges along the counter and got testy when I called him on it. Serious concerns about the cleanliness here. Going elsewhere until things improve.

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★ 1

Ordered the cold cut combo and everything tasted like bologna in a whole sandwich look like bologna but they said it wasn't. Was the worst job I've ever had.

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★ 5

Love subway

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★ 4

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★ 4

Good subway with drive-thu. Quick service and not too much money spent. However the customer service here could use some work

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★ 2

Drive-thru is closed they are very skimpy on the meat I had to order extra I think they're under stress it's not a good place to visit when people ain't doing things right I would highly recommend trying something else or somewhere else

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★ 5

Always great. Love new menu items. Too bad price is starting to get a bit steep for a sub

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★ 5

Such friendly attentive staff!

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★ 5

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★ 4

Eat fresh nice employees

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★ 5

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★ 5

One of the cutest subway restaurant I have seen! Very large space compared to others!!

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★ 2

We like going to this location bc of the drive through but I think that's going to change. The last few times, they barely put any veggies on our sandwiches and today I asked twice for extra veggies on both sandwiches plus I asked if they put extra on after I paid at the window. We just got home and yet again there is hardly any veggies on our ham subs. Come on now!! Seriously!!???!!! Another thing, everytime we go through DT there's a long wait between cars, tonight we waited almost 10 minutes. I just called and her excuse for barely any veggies or meat on our subs is because they were in a dinner rush. So bad quality is okay because they are busy? I don't think so! I took pictures of my sub but am unsure how to add them to the post.

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★ 5

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★ 4

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★ 5

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★ 4

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★ 5

Yummy num num

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★ 1

I haven't been to Subway in a while and wanted a quick bite to eat. I ordered two subs and asked if they could toast one before putting on the vegetables because I didn't want warm spinach and cucumbers. The employee told me they couldn't do that even though I have done it many times in the past. I chose not to get any vegetables for this reason and when I went to pay I was forced to tip because there was no, no tip option. I took a look at the receipt after purchasing and Subway now charges you for toasting your sandwiches. To top it off, they had no medium drink covers and napkins. Not sure if these are Subways' new policies or an isolated event but I am very disappointed in this experience.

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★ 4

Used the drive through. Took awhile but sub was fresh

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★ 5

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★ 5

Great food kind employees. Gavin was a very pleasant young man he explained the difference between the 2 sub so I could understand

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★ 5

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★ 5

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★ 4

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★ 5

Excellent sandwich and very clean store.

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★ 5

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★ 4

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★ 5

Excellent service even with the drive thru up n running!

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★ 5

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★ 1

Rode bikes 4 miles to subway just to be closed and merged with this location... Screw subway

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★ 1

I personally think this place went down hill. Subs there's barely anything on them. Even breakfest not so great either. Quality not there anymore.

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★ 4

It's just another subway. What can you say.

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★ 5

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★ 5

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★ 5

Get a fully loaded vegetable spinach wrap with bacon. Yum. Staff was very friendly. Made it to perfection.

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★ 3

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★ 5

Dank

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★ 1

We stopped for dinner. They completely messed up the order.
If we weren’t on the road we would’ve gone to get our money back. The sub was rubber from being put in the microwave to long, missing ingredients, no sauce.
Very disappointed.

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★ 2

So I showed up at 7:45pm and they were closing at 8pm due to it being labor day. I explained to the worker that the only reason I was coming that late was because the subway in Wal-Mart refused to make more tuna because I got there at 7:20pm and that one closes at 8pm. Anyway he was not friendly and the only condiments i asked for was lettuce and mayo and he put entirely to much mayo. He just was over it and I get it but I still had to pay full price for 1/2 way service. I am giving 2 stars because one sandwich was ok. It was the attitude of the employee. I will never go back to this store.

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★ 4

Same as usual

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★ 4

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★ 5

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★ 5

Always fresh. So many choices and combos. Healthy. Deliscious!

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★ 1

I can't believe how skimpy they were with the vegetables. On a foot long sub maybe 7 jalapenos 5 tiny pieces of bell pepper a few sliver of onion i asked for extra he put 2 more slivers on it lol wow really let's not get crazy! I'll risk my health at Walmart to get my sub from now on. At least their subway can put veggies on a sub!

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★ 5

Fast and friendly and delicious

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★ 5

This store knows how to run a business! They're quick and efficient, all while being super friendly. Hands down the best Subway I've ever visited.

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★ 4

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★ 1

If I could rate this a zero, i would. This is the worst subway in Oshkosh by far that I have experienced. Not only was I overcharged, but many items in my order were missing. I didnt notice until I got home as I was passing out the food to my family. I decided to make a phone call instead of going all the way back. I was called a liar, and hung up on. Never in my life have I been treated with such blatant disrespect and I was not rude to them at all! Epic fail, Subway!

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★ 5

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★ 5

On Thursday July 2nd the crew at 8:00pm rocked it! They had phone orders lined up, 4 customers in line and someone doing drive through. Subs lined the "station?" area and not one mess up. To top it off, they were super respectful. It feels good knowing people care & they showed it. Please clone them.
Will be coming back or you can just send them down to the Mukwonago area please.

-Sincerely, a very hangry customer, Danielle & her very annoyed at his girlfriend customer, Bill

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★ 5

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★ 5

Love the 2 for 1 using the app!

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★ 4

Workers are friendly and they made our subs perfect! Will definitely be going back highly recommend ❤

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★ 5

Super friendly, super fast, server saved us money by comboing our meal a different way. Thank you!

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★ 1

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★ 5

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★ 3

Great good Staff could have been more customer friendly.

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★ 5

Friendly staff

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★ 3

Ok food

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★ 5

Friendly, professional staff

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★ 5

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★ 4

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★ 5

One of my old friends works there seems nice

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★ 5

The young man working there was wonderful. Very polite.

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★ 1

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★ 4

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★ 5

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★ 4

Pleasant staff. Food consistent quality.

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★ 4

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★ 4

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★ 5

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★ 5

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★ 5

The twins here are probably the best employees to have for customer service. Fast, efficient, and even polite, despite the rude customers they may deal with.

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★ 5

Good subs

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★ 5

Always love our Subway trips. Food is fantastic for the cost!

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★ 3

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★ 5

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★ 5

Subabwe was very good brudda

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★ 1

First the male employee gave me the wrong change. Got back to the work truck to realize the same employee had given my the wrong sandwich. Tracked down the right sandwich only to find that the same employee had forgotten the peppers on my sandwich... Waste of money and my lunch break

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★ 4

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★ 3

Sandwiches barely anything in them ,kid making the sandwich , I would of fired , didn't want to wait on anybody really ?

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★ 4

They weren't rude or slow but their service didn't leave any impression.

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★ 5

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★ 3

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