★ 5

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★ 1

Absolutely the worst customer service. Used the app to order a sub and got all sorts of topping I did not order on my sub and none of the ones I asked for. When I called to inquire about a refund they sent me to the app to get it and then it got even worse. The app is the least helpful thing I have ever used. Do not expect anything to be done if this place makes a mistake. Oh they offered to make me a new sub if I drove 25 minutes back to the store. All I wanted was a refund for a sub I was unable to eat and have got nothing but the run around from this store. I think the store you purchased the sub from should be able to issue a refund for their own mistakes and not make the customer go on a wild goose chase to get some closer on a mistake made by the store.

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★ 3

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★ 1

older manager lady is terribly rude to customers

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★ 1

Salad was not a salad it was very little shredded lettuce very little veggies. To have someone pay 13$ for a salad that enough for maybe a 3 year old is ridiculous 🙄 😑 😒 I use to like subway till I move here and ordered from this store!

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★ 4

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★ 5

I ordered thru doordash and my sub was amazing. I used to work at an managed a cpl different subways awhile ago and hate not watching my sub being mad and to have it delivered to me just right! Now that's on point! Thank you whoever made it! Ordered 5/31/25 @5:30 PM

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★ 5

Your typical Subway. Great subs and in a great location.

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★ 1

I went into Subway yesterday and waited in line for my order, while i was waiting the guy working at the time was so rude to everyone in front of me, like he was rolling his eyes. Had a dumb tone in his voice, just straight up awful. When i could barely hear him and the communication was terrible. The one thing i can say that would good is that the food tasted great. But its kind of hard to mess up a sandwich. Subway please fix this issue so i can give you 5 stars.

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★ 5

Great service.

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★ 1

$6.99 footlong deal! So @835 pm Thursday we tried to order 3 footlong subs for dinner only to have the order say not accepted... so we went into the store to let the staff know we couldn't order online and they replied yes it's set up that way so we can go home @9 so I asked if i could just order the 3 subs in store for the $6.99 I was told no they can't honor that as it's an online only thing? I am sure there was something they could have done other than say sorry nothing we can do :( I feel like they just didn't want to make the sandwiches and it was time for them to go home :(

Just a bad experience from a place we expect more from :(

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★ 1

I walked into the "Subway" store today, (03\06\25), to order a couple of sandwiches. I was a first time customer, and wanted to compare the subs to "Jimmie John's". I stood at the place where they take orders, and when it became apparent that the 2 women working behind the counter were Ignoring me, I counted to 60. When still neither had so much as looked at me or acknowledged my presence, I left and went to "Jimmie John's'. (The place was otherwise empty and I did not see any cars in the drive-thru). I don't care how good your food is, if the service Sucks I'm Not patronizing your store.

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★ 5

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★ 4

Wanted to try the new place

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★ 1

The Entitled Brat behind the counter has a lot of Nerve to Turn someone Away 4 Minutes Til Close Especially when they were IN THE STORE & IN LINE 10 minutes BEFORE CLOSE !!!!

& Management PLEASE, Check your cameras ...
I walked in the store at 8:51
There was A LINE ...

I ducked into the bathroom for Exactly 5 minutes, when I came out at 8:56 there was STILL.
A Line ...

As I waited in Line I was told that I "could not order anything big"
So "I can't have a Large Sub?"

"No" was the Reply ...

I Asked If I was being TURNED AWAY at 4 Minites to Close!?

and I TOLD your Entitled Brat that THEY Dont get to Determine the size, or WHAT, I Order ...

---

DONT EAT HERE PORTAGE !!!

Its Time you stand up to the Disrespect you are receiving at your restaurants after dark. It is pathetic in this town! every place advertises their hours AS OPEN, but when you walk in the door, you are ushered out.

This was Absolutely Disrespectful to someone Who was IN THE STORE WAITING IN LINE,
9 MINUTES BEFORE CLOSE!

Someone taking the Time to get Off the Freeway that Chooses YOUR STORE to provide customer service at 10 minutes Before 9:00, WILL NOT HAVE ANY OTHER OPTIONS for places to eat If you DISMISS them 4 Minutes to 9!

if you're not gonna be open until 9PM, then you are MISLEADING The Customer and that is FALSE ADVERTISING Wisconsin State Statues 423.301
Look it up!

Either that, or you are RACIST Towards WHITE MEN!

And As someone who works Late and Always Tip$ a $5.00, you Lost Out !

& yeah, ask yer co-workers, IM The One that Always Tips you guys a $5.00

-well NEVER. Again !

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★ 4

Enjoyed the submarine sandwich that I had

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★ 1

Probably the most disgusting experience I’ve had at a subway.
The worker used a very obviously wet and dirty knife to close my sub. Pulled the knife straight out of the sanitation water (still dripping and the knife was caked with sauce still), and placed it on the center of my sandwich. gotta love the sauce choice of the 10 people prior to me and sanitation water.
ew.

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★ 1

DO THE NATIONAL PROMOTIONS OR I GO TO ANOTHER PLACE! SANDWICHES ARE ABSOLUTELY OVER PRICED. THE PROMO MAKES THEM REASONABLE. Oh. You got NO money because I went to A&W and got 2 burgers for $5.00! They were awesome! So was the Root beer!

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★ 3

This Subway has gone downhill… there have been issues with the last few orders, but this time I just got fed up. At least my bread and veggies (which was supposed to be a chicken salad sub) were free with the BOGO deal on the app. Come on Portage Subway, get it together.

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★ 5

The staff was so nice and courteous! Patient with my children while they decided what they wanted. So refreshing to get lovely service this day and age.

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★ 4

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★ 3

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★ 5

I go to this Subway location fairly often lately. I've always had good service, good food, and a pleasant experience. Even when employees were working on a very large mobile order, they made sure to finish the sandwiches they were working on, set it aside, and quickly change gloves and serve me.

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★ 4

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★ 4

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★ 5

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★ 4

Clean, super friendly ,

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★ 5

Subway is always a great option for a wonderful tasting sub. 😋

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★ 5

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★ 3

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★ 3

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★ 4

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★ 4

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★ 2

This was in SunPrairie. Felt rushed, music too loud, they needed to understand English better, but don't think they really cared.

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★ 1

8:30pm and the front door is locked with employees inside and business hours listed until 9pm.

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★ 4

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★ 5

Always quick!

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★ 1

Salad size is for perfect for infants ( in case infants start to eat salad). Now I understand why they are always slow. Employees dont smile at all.

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★ 4

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★ 5

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★ 1

We ordered two sandwiches here for pick up on May 19th at 8pm. After getting halfway through my sandwich, I noticed a bug in my lettuce. I tried reaching out to the store and also corporate and have yet to hear back from anyone. Definitely a very disappointing experience.

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★ 1

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★ 5

Went here for a change of pace. Was worth it.

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★ 4

It was a clean and friendly environment.

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★ 5

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★ 5

Store was clean, service was great, food was great as always
In a bit of a hurry and I was back in my car with 3 foot longs in a matter of minutes

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★ 3

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★ 3

Woooo

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★ 5

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★ 1

We went to the Subway on New Pinery in Portage for lunch today, 11-12-22. We got 2-6" subs, and 1-flatbread wrap. My wife got an apple juice. She thought it tasted and looked different, but she hadn't had that brand in awhile. When we left I went and got her a drink somewhere else. We took the juice home thinking our daughter would drink it. We looked at the label when we got home, it was expired a month and 9 days before. It had spoiled and it was right in front in their cooler. They should be checking their stock. As customers, we assume the store/restaurant isn't providing us with spoiled goods. Someone could get very, very sick. 😫 As you can see in the picture provided, the color is off and clearly the juice is passed its expiration date.

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★ 1

Used to be good food but they got rid of the sweet onion sauce which was my favorite, threw off alot of my subs.
I also know a few people that worked there and they warned me not to even apply, I should have listened, the employees there aren't even the problem, it's the branch manager, so there's nowhere to go higher but corporate, they're prejudice against anyone with a mental disability, zero tolerance policies, and zero understanding, they treat their staff like robots and just don't care, they even turned away applicants when they desperately need employees because they're just intolerant.

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★ 1

Went in tonight spent 60 dollars getting our family of 5 subs to come home and have hair in our subs .

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★ 5

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★ 5

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★ 5

Sandwiches are always good

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★ 3

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★ 4

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★ 4

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★ 5

6pm Tuesday 8/16/22
Subway was super busy, but the 3 girls were fast and had there positions down. I didn't see them make a single mistake and I don't think anyone else could have been more efficient. These girls deserve a lot of credit and Subway should be proud to have them as employees.

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★ 5

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★ 4

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★ 4

Good club sandwiches

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★ 3

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★ 5

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★ 1

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★ 4

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★ 5

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★ 3

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★ 4

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★ 5

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★ 1

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★ 5

Portage Subway is always fire I've been going to this location for a couple decades and never had a complaint. Always fresh, always good, the bread is phenomenal. The ONLY issue I've ever had was once when I went in there at 8pm they had no bread except for wheat (the only bread they offer that I don't like) which I thought was a huge fumble for a sandwich shop. One of the VERY few establishments in portage that is good eating and stays consistent with the taste and quality. 6 stars if I could give it.

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★ 5

Delicious food!

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★ 1

Cranky employees, unhelpful service

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★ 2

The workers are great there's no management. Always closing early or out of bread. It's frustrating

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★ 1

This place needs to do better. How can a subway run out of bread at 7:00pm on a Friday night? What are you paying your employees for?

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★ 4

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★ 1

The 2 girls that were working were rude. They were both in the back when I got there. And as soon as I was out the door one of them was on her cell phone by the cash register while a customer was still eating nearby.

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★ 5

Trista and Maggie are hard workers , I recommend coming here :)

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★ 4

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★ 2

Was 530pm and they were out of bread

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★ 4

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★ 2

Typical portage, the employee that helped me was super snotty and short. Can't say I'm suprised since it's portage, but you'd think subway would be halfway decent y'know! -at least the food is good!! :)

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★ 1

My sub ladies name was Heather... She was extremely rude, took her 5 minutes too come out from the back of the place to make me my sub par sandwich. Every time i asked for something, she just kept going, what else, what else, what else, in her angry old lady voice. She missed 2 things i asked for on the sub. Me and Heather officially have beef...

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★ 5

Great food and good prices with coupons

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★ 5

The remodeled place is nice. Clean bright and modern. The food was great. thank you

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★ 3

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★ 5

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★ 1

How can you only have white or wheat bread, three selections of chips and two selections of cookies on a Saturday around 3:30 pm? Just blows my mind how you can't be stocked up at supper time. I live in portage I will be trying to get the managers number to get this straighten out idk if these kids that work there aren't trained properly or they just don't care.

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★ 1

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★ 5

Clean friendly service!

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★ 5

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★ 4

Good food

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★ 4

Ok, very busy, I should have ordered online as I was picking up 5 sandwiches. Just learned a lesson.

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★ 4

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★ 3

Too busy with too few employees. Great food though!

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★ 5

The subs we order were really good.
The guy that made them was so polite.
He actually talked to like he knew you.

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★ 4

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★ 4

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★ 5

It was good.

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★ 1

Rude!!! I go there often and there is one woman I believe her name is Heather that is always rude and short with customers. It seems as if she hates her job. Maybe it's time to get out of customer service.

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★ 3

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★ 1

I wouldn't give any stars if I had that option. We eat at Subway frequently as my husband and son absolutely love it, but the last 4 times we have went and order subs, the staff were EXTREMELY rude, acted like they didn't want to be there and have to do their jobs, they were out of vegetables, and certain meats for the subs we ordered. I could understand if it was close to closing time, but when we go there at 5pm or even earlier there is no excuse for them to be out of veggies or meat. The one lady argued with my husband about not having tomatoes and told him she was not about to cut any more. It is extremely disappointing that this Subway is starting to go down hill. They need to get a handle on their staff and their operation.

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★ 3

They were quick and efficient. For once we got 3subs and they were all correct.

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★ 1

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★ 5

Love the subs

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★ 4

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★ 1

I do like this subway but this visit was a disaster. I tryed the online app n was told there was an issue with my order n i needed to call, this was after I was charged. Then had my brother run in n place my order. Bmt is always good but was given a blt w/o the l? I feel my bro deserves ½ star. My thought is if the issue with that app was working all this would have been avoided. Veggies n such really don't go great with what i get on the bmt

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★ 3

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★ 5

Love it

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★ 1

Really bad service, cashiers with an attitude

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★ 1

So unprofessional staff

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★ 4

Good food.

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★ 1

The last few times we stopped in were not great. Seem to get same girl Kendall who met us with an eye roll because she apparently had to do her job. Seemed annoyed with us the whole time. Literally threw the food in my husband's bowl but barely gave him any until he asked for more to put in. Possibly one of the most unfriendly people I have ever seen. Subway used to be one of our favorite places to eat seriously won't come back in of she is working!

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★ 5

Other than cookies were packaged in a 2 pack. Everything was amazing.

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★ 5

Very clean. Nice staff. Good food.

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★ 3

They can't seem to get an online order right! When i order extra black olives i want more than 3! Apparently if you aren't there to watch them make it they barely give you any toppings.

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★ 5

Great subs!! Thanks!!

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★ 5

Free cookies..great subs...fair prices...great people

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★ 2

Subway has awesome sandwiches but the two kids that were working were completely terrible. Bad attitudes and made it completely obvious that we were an inconvenience. We probably won't visit this location again

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★ 5

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★ 5

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★ 4

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★ 5

Food was real good and fresh. Service was excellent.

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★ 4

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★ 4

Always good and consistent!

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★ 5

I've been here quite a few times and always had an amazing experience, but yesterday when my boyfriend and I came in was what drove me to write this review. The staff working were super polite and friendly, and extremely patient with us. Working a customer service job where I'm behind plexiglass everyday I can understand how frustrating it can be not to hear the person on the other side. No one rushed us, and double checked they were getting everything right. They were extremely kind and really made our experience very enjoyable! And for any one wondering about their COVID safety precautions, they have one entrance and a separate exit and have everything spaced out very nicely, and masks are required in their store. We will definitely be visiting more frequently now (And not to mention one of the best subs I've had). Can't wait to come again! :)

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★ 5

The sandwiches are wonderful!

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★ 2

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★ 5

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★ 1

Subway has gotten rid of a lot of options, not a great variety anymore.

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★ 3

The person who took our money at register was not very nice. The other two were very sweet.

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★ 3

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★ 2

Discontinued the seafood...I was craving that and a coke. Fountain machine not working and out of bottled coke. He also put way to much salt on my sub. Super disappointed.

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★ 2

Was not pleased at all...they were out of a lot and they didn't have hardly any meat anymore...4 pieces of meat on a footlong...awful

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★ 1

Worst Sandwiches I've ever had. Not happy how little was on there and with every single bite it crumbled.

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★ 5

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★ 5

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★ 5

Quick service. Received my sandwich before I could even sit down.

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★ 5

Friendly fast and clean

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★ 5

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★ 5

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★ 4

My children love their sandwiches!

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★ 5

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★ 3

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★ 5

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★ 5

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★ 5

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★ 5

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★ 5

Easy access and great food. Only bad for hearing loss. Humming noise

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★ 5

Clean restaurant, fresh bread and ingredients, fast and friendly staff. My husband is disappointed when he doesn't see Steve. Keep up the good work!

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★ 5

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★ 4

Quick in quick out , very good

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★ 5

Great bread & great selection of veggie toppings

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★ 5

Great

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★ 5

Good Staff and Good food. No complaints here!

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★ 4

The only somewhat healthy place to eat light in Portage

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★ 3

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★ 5

Love it

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★ 4

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★ 4

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★ 4

Go get your delicious by choice made by hand good price 6in. or foot long

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★ 5

For Subway very good

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★ 4

Quick service

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★ 4

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★ 5

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★ 5

Love them. They always asked if I want it toasted or just the meat warmed up

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★ 5

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★ 4

Very good steak and cheese

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★ 4

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★ 5

The service we get is always consistent and the food fresh.

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★ 5

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★ 5

Always have a good experience there.

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★ 4

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★ 4

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★ 3

This is an older building but still clean and they got the sud made my way.

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★ 3

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★ 4

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★ 2

The staff was very friendly, but I had to skip the tomatoes because they left something to be desired, and their ice machine was broken. Big pit fall in my book.

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★ 5

Had the Garlic Steak sandwich, it was delicious. Clean and efficient service.

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★ 5

Very Nice Place ! ☆☆☆☆☆

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★ 4

Clean, pretty much typical Subway experience. Good bathrooms.

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★ 5

Subway in Portage, WI. is always good and fast. I like it a lot!

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★ 5

Love

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★ 4

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★ 5

Excellent service from a new employee

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★ 4

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★ 1

usually have a good experience.but last night showed up at 845 and the parking lot lights were off and the open sign inside was on but the main entrance door was locked while the kid inside was moving the rug on the floor just looked at me? I was going in to purchase 4 subs for my family..wasnt happy!

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★ 4

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★ 5

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★ 5

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★ 4

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★ 4

Had to wait but food was great.

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★ 4

As a rule pretty great.

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★ 3

Felt like being in alternative universe, ordered 2 meal deals and literally asked 4 different workers down the line, so 4 times, what size soda cup to take and if chips were included with 6" subs but not one answered. Had to raise my voice to be given a napkin from behind counter. In the end our tuna subs were good and price was right. Out of wheat bread was disappointing too.

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★ 5

Fast. Super busy.

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★ 4

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★ 4

Very good Subway restaurant, very friendly staff providing excellent service, they are very courteous and do their best to make you happy with the sub that you will like.
Definitely recommend visiting this Subway.
It's very close to the highway accessible, there are quite many restaurants n gas stations in the same area.

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★ 4

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★ 4

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