★ 1

I go here frequently and my order is always messed up. Always missing something. Almost on purpose. So I purposely never tip. Probably why the sandwich is screwed up but nevertheless I will use the tip they never get to buy the mayo they never give me.

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★ 1

i come here all the time never had a problem , went this morning picked up my order and come home only to see it’s burnt 🤣 been calling no one even answers the phone. tried letting it just pass but it’s literally burnt hard ass bread.

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★ 2

I've been getting dinner here for my family regularly, about once a week, until last night. I always use the app, and ordered a protein bowl for myself, which costs more than a regular salad, but is worth it. I got our order home and discovered that my rotisserie chicken protein bowl with peppercorn ranch dressing, which I've had several times, had yellow mustard dumped on top of the dressing. It's not in the description, not on my receipt and nothing in our order had yellow mustard on it. It was gross, and my meal was ruined.
Luckily there are several Subways around the area, so we'll be trying the others.

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★ 1

Went in and ordered two sandwiches. Never asked anything about what we wanted moved way to quick and rushed through our whole order. Tried to speak up and said it was our fault because we didn't say it loud enough? Sandwich wasn't even what we wanted were very unprofessional. HIRE BETTER PEOPLE!!!

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★ 2

I found a piece of hair in my food actually under my sandwich. They're not even wearing hair nets. The wait time was a little bit longer than normal just to entertain their friends about a tattoo horrible.

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★ 5

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★ 5

Best subway in town with well coordinated staff. Gives you the recommend serving and price unlike the rest that try to upcharge and finesse you.

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★ 5

This subway has been my go to lately. The kids working here do an awesome job. They are respectful and work together as a great team. Thanks for the great work guys. God bless you guys thanks for the great customer service.

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★ 5

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★ 5

The best subway I have ever been too. Amazing customer service!!! Thank you pink hair girl who served me a Ultimate B.M.T. with no tomato, this review is for you and only only 🙏 🔥

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★ 5

The twin sisters are so personable and welcoming. Never feels like I'm just getting a sub. Very professional and so polite .
Only subway I go to in the area

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★ 1

All alone there. Worker did not help with the app. I left as a result of it.

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★ 5

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★ 5

Best subway in town

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★ 5

Azyiah is a really good worker waited on me and was very polite and patient and very sanitary Keep up the great work

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★ 5

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★ 1

Sunday 10/13/24 @ 6:30
My husband was getting a haircut decided to get a soup. They turned away every customer that walked in after me. Very rude, lazy confrontational unprofessional girls that work here.

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★ 1

Pulled up at 10:49, all the lights were off and the girls inside already had the store closed. As someone who worked in food service, just because you’re not busy doesn’t mean you can close early!! Incredibly disappointing.

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★ 1

I came there to get a sandwich and also cookies, oatmeal cookies were stale and taste old, how can you sell cookies like that to people it is obvious that they were there for quite some time I tried calling to complain but no one answered so that’s why I’m doing this review, the sandwich was good but this bad review is for the stale cookie I am angry and disgusted by this, if you are not going to put out fresh cookies then don’t sell them. Yuck

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★ 1

Stop hiring little kids or train them properly. Cross contamination all through this place yikes!!!

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★ 1

Every time I make an online delivery they completely ignore my details in my order I’m never ordering anything from them again and then I call the store and get no answer phone just rings

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★ 5

Probably one of the best Subway’s around. I order from here often in the morning for my son and I. Who ever makes my subs in the morning does an amazing job. Always packed full of fresh ingredients. The only Subway I’ll go to in Racine! Thank you!! Em~

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★ 1

On May 20th my order was a cold cut combo untrusted. When I had my relative pick up my order it was toasted and had a human hair in it.
I tried calling three times that day no response. If you've ever been to this store there is noway with the amount of light traffic they get to ever be that busy not to pick up a phone in a two hour span.
Today I finally got a hold of someone but they immediately told me they can't make any call or address the issue because there are no managers on site until 6am tomorrow.
How do you operate a business without even having a manager for half the working business day? To make sure I brought legitimacy to my issue and not come unannounced tomorrow I asked politely 'Whom am I speaking with ma'am for reference when I talk to the manager?'
The worker said 'Um I don't give out my name at all!' Utter disgraceful and all I could say was Wow. And hung up without even saying goodbye eith that attitude.
If they talk like this for a screw up, what does that say about their hygiene and what else is put in the food besides a human hair!?
Don't shop here, buyer beware.

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★ 4

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★ 5

ONLY SUBWAY IN RACINE THAT TAKES THE COUPONS!!!! Everything was great!! Definitely coming back!

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★ 5

The employees are friendly right when you walk in and provide great customer service.

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★ 5

I really appreciate the kind service. The best subway I've ever been too.

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★ 5

Muy bueno, limpio y buen servicio.

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★ 5

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★ 3

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★ 5

I ordered 2 foot long sandwiches. They were made in less than 10 minutes

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★ 5

The food is always great, the staff is always clean and always friendly. I highly recommend this location only, the best in Racine area.

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★ 5

Always nice and efficient

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★ 5

I really like this Subway. The orders are made well, friendly staff, and they accept coupons!

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★ 5

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★ 4

Placed an online order for pickup. Was ready when I got there and staff was very friendly

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★ 5

got pick up today and I was nervous about it but these sandwiches are made so beautifully today thank u

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★ 5

The food is good and I get a wrap or bread sometime and the staff was nice to me 🙂👍🏾

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★ 1

Manager was rude.

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★ 1

It’s no way to see through this glass sign. I dont know what the ownership is trying to hide but you have to look around to see what you can get. It’s all about simplify your customer’s experience? The Lady behind the counter was friendy, and fast! Food was tasty! I look forward to see this nasty sign out of the glass!

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★ 3

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★ 1

7-7-2023 I called at 2258 because our sandwiches weren't even warm and about the poor delivery. She couldn't understand me (the word warm) after I repeated it several times! So she hung up on me! WOW! Maybe she shouldn't work there! 🤬 I called back but no answer and I got disconnected! Sandwiches weren't marked either! Not happy with the driver either, dropped the sandwiches on the front door stoop! Didn't follow Special Instructions! Which said "Please deliver to back door!" A female was listed for delivery but it was a male that was talking loud on his phone and delivered my order! She said that they have no control over that! Too bad that there's charges plus a tip! Won't order from that location again! Will only order from a different location from now on as I had no problem with them, only no receipt! And I can't put the location number online as it won't take it! Very frustrating!

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★ 4

Sub was delicious.

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★ 2

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★ 5

It was very bussy but it all turned out very fine.

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★ 5

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★ 5

THEY EXCEPT COUPONS!!!!
Great employess..BEST SUBWAY IN TOWN.
ONLY SUBWAY IN RACINE THAT EXCEPTS COUPONS I LOVE THIS RESTAURANT.

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★ 4

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★ 3

2 of the 3 staff sucked big time … young girls just talking to each other and being rude to the 3rd girl

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★ 1

The hours clearly aren’t properly posted online! Went on a Wednesday at 6pm and the employees closed the store. And had horrible attitudes!

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★ 3

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★ 4

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★ 3

Unprofessional, rude, never answers phone. Gets orders wrong if ordering online or other deliveries.

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★ 5

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★ 5

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★ 5

Young people work here. The young ladies here do an outstanding job. They deserve praise from the owner of this store. The ladies are NEVER rude. They are 10 stars 🌟!

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★ 5

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★ 1

Im not sure what you think a melt is but a "melt" is called a melt because it's supposed to have 3x the cheese and be melted and warm. Thought the first time was just an accident but twice now I got less cheese than a classic sandwich (1 1/2 peices of cheese on the entire footlong, and not even the cheese I requested), and meat was refrigerator cold. Waste of money every time I have come to this location. If you don't go in, and watch them make it, it will not be correct. I'm not picky, but I do like at the minimum receiving what I pay for. They also will not bring out curbside orders. They just stand there and look at you outside waiting for you to come in.

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★ 5

It's a sometimes busy place, but the politeness atmosphere never changes. Good work you guys!!!

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★ 4

Reliability consistant.

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★ 5

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★ 1

I ordered 4 sandwiches. 3 of them the bread was hard, don't know if was old or what. The 4th one was completely wrong. So I called them and they said they would correct it. Got there and they said no one called and argued. Corrected it eventually, but all the hassle. NO MORE

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★ 1

The staff is very ghetto, sandwiches were just thrown together like a 2 year old made them.. never going to that subway again..

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★ 4

One of my favorite places to eat. The new menu seems to be worth it.

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★ 4

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★ 1

Employee's don't Wana work they said online orders only while they standing there .

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★ 5

Very busy!!

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★ 1

Place says open til 11pm and walked in at 9 and they said they closed. Well you're not getting my money for awhile now.

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★ 1

The air conditioner is broke and it is over 100 degrees in this store. The employees should not be working in these conditions and the food is not able to stay cold people can get sick. You should let the employees go home as even with ovens on it super hot! I can't believe you would make your employees work in this heat. I have been in the store for 2 minutes picking up a door dash order and have asthma I could not breathe! The health department needs to see this!

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★ 4

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★ 2

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★ 2

They changed the turkey meat. Very disappointed. Tasted horrible. But the staff is kind & fast.

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★ 1

The sign here says there's supposed to be open until 11pm and it's only 8 abd there closed abd i got an attitude from the last in the parking lot whotold me to leave she wasn't opening up the store again abd all i did was look at the signfor the time they close very rude woman it's the last time I'm coming back cuz everytime I've been here outta been nasty looking not clean and they over charged trying to say i asked for extra

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★ 2

I am at the Subway’s on Lathrop Ave. The place is filthy. Two young girls working and not cleaning up when it only had 3 customers who were all eating. Won’t be back to this one.

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★ 5

Nothing that great of an experience in it's alot on of an kids that work there and their always on their phone messed up my meal twice

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★ 2

I like this location but today 4-27 I went in and I had a question about the online exclusives and she interrupted me to tell me they dont have a clue and got an attitude about it so I left the store and I'm probably not coming back

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★ 4

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★ 5

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★ 1

Just walked into the restaurant to witness a staff member cussing out a customer. The customer told us he tried to use a coupon and then that was when one of the workers started getting angry with him. Right after the customers left, they started cussing us out too because we were recording their obnoxious behavior. I regret ever using my money here.

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★ 1

For one it's a bunch of kids working there that's very disrespectful had no manager my order came there was no meat that was a physical fact that no chips you know the things that the order but I was charged for it but none of this stuff came with my food and then when you go to let them know that you would like to speak to a manager they got all aggressive and want to cuss and hide behind the counter and everything else I have pictures of the employee that was doing all the cussing

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★ 4

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★ 2

food was ok, but the service is very slow. Should have more than one employee taking orders and making food.

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★ 5

Chicken pizziola is the bomb but bring back the bbq sauce please

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★ 2

The young lady who waited on me was a little preoccupied with whoever was outside rather than taking my order. I had to repeat myself several times before my order was completed.

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★ 1

The staff is rude the ones that work in the morning shift and the manager allow it sad

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★ 5

The turkey subs was very fresh and good

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★ 1

Had to change my review since this past Saturday. An employee was rude. Not like the usual. I was shocked but I shouldn't be. Things changed over a years time. Rudeness is a different change at this Subway. The owner seems like he doesn't care. Kindness went out of this Subway. What a difference!! Not in a good way. I wish the nice employees were there again but that is on the owner.

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★ 4

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★ 4

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★ 5

Delicious sandwiches and friendly staff.

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★ 1

If you want to place an order on the app, havecit get placed and paid for, show up and have no record of it there with ZERO ACCOUNTABILITY or willingness to take ap look, then by all means come here.

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★ 5

Get that Cheese steak. On Italian

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★ 5

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★ 1

Good luck getting service at this subway. 3 employees and none of them will help you until they feel they are ready

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★ 5

Thanks guys for making my ridiculously complicated sandwich during a rush. It was delicious. We will be back all the time!

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★ 3

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★ 3

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★ 1

Half the time I go in here I have to repeat my order multiple times due to the workers wearing headphones. Now, for two days in a row I come after the 7am opening time and there is no one here!

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★ 1

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★ 4

i do like sandwiches

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★ 5

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★ 3

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★ 2

This place gettho walked to some spraying mayonnaise at one of the workers then the same worker was spraying water all over the place it got in my sandwich and they had to remake it

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★ 4

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★ 1

Rudest customer service ever. Left my sandwiches sitting unfinished to go take a friends order. I had to tell the one at the register that there were still sandwiches on my order that needed to be finished. They were not busy and there were 3 staff available.

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★ 2

Two of the women that were working around 3pm on Sunday, May 23rd...had the longest nails I've ever seen a subway employee have. No one was wearing a hair net, one woman had no hat or visor on and her hair was in a high ponytail, when she looked down to build a sub her hair was dangling on each side of her face. These women could barely open up the bread, put cheese on the bread or wrap the sandwiches because they're nails were so long. I'm surprised they didn't poke holes in the gloves while making the subs. I will not be ordering from this store again.

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★ 3

It's Subway. You expect what you get and get what you expect. Not more to say.

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★ 1

The bread was burned and I couldn't eat most of it and not enough tuna on the bread. I will go to another subway

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★ 4

Like it

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★ 2

Did on line order and had my sandwiches on the rack and told me there you go so when I check them out they didn't have the double meat hardly no sauce was not done right at all and I had to wait for it to be redone

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★ 5

Veggie wrap 👌

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★ 4

Went in to order a sub. Two chicks and a dude were working. Came into subs all over the counter and three people in line in front of me, with two more coming in after me. And after standing there for a minute or two I soon realized they were also trying to fulfill online orders as well. All three employees (while almost everyone in line complained about the wait) remained professional, kept their heads down, were polite and were clearly doing their best to get through this rush. To the three people working during that shift, good stuff my dudes.

Never forget to treat other how you want to be treated.

PS the new remodel looks dope 🤙

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★ 3

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★ 3

Employee not masked properly, but still making sandwiches.

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★ 1

Three occasions in a row, I have had my order messed up. Degenerate Subway location.

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★ 4

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★ 1

This place has gone down hill after pandemic hit. Any time I go there now, my order is wrong.

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★ 5

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★ 5

Good customer friendly service from staff. Only issue is the small parking.

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★ 5

Food was fresh...kids working there complaining about having to do their easy job... nothing out of the ordinary.

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★ 5

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★ 3

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★ 5

Fast,fresh and friendly!

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★ 1

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★ 4

Was just in parking lot waiting for friend

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★ 5

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★ 1

All 3 workers had there nostrils out first of all, I asked for italian bread which it says on the menu so finally I said white bread and he understood, while heating the meat in the micro he put provolone cheese on the bread and was going to put it in the oven so I said let's put meat and veggies on before that, didn't seem to know the difference from banana peppers to green peppers so both were put on, the sandwich wasn't cut in half all the way and whatever happened to hair nets? The hair was dangling just above my sandwich, a horrible experience and I won't go back, I see many negative feedback backs here yet no reply from management or does anything change so they obviously don't care.

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★ 1

Online order was picked up on 11/29- my husband and I started eating and realized everything on our subs was wrong. The veggies and sauces were mixed up on both of our subs and the pickles that we ordered "extra" were completely missing. I called and asked for a refund or something in the mail because I didn't want to drive back and they said "We can't do that" but you can come back and we will make you a new one. Its a Sunday night, I'm tired and everything is correct on my receipt so apparently the teenagers that work there were busy rushing and messing around. Will not order online again. I guess I have to supervise the making of my next order...

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★ 5

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★ 5

Good service and good food.

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★ 5

Quick and good service

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★ 1

I walked in and they said you got to wait we're doing an online order and I stood there for 5 minutes will they made Subs for a person that wasn't even in the store.

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★ 5

Great fresh food open later!!

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★ 2

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★ 2

I’ve been coming to this subway for a while, as I live in the area, and usually have a great experience. This time was different though. First off, the woman who made our subs was not wearing her mask over her nose, and barely had it over her mouth. She mumbled the whole time and got an attitude when asked to repeat herself. Burned the chicken and dropped it on the floor. And literally asked “what is mozzarella” WHAT. You work at subway!

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★ 1

Don't use them through Uber Eats. I used them twice. I had missing items and they never followed instructions. Shame on me for giving them a second chance. I should have looked over the reviews before placing at this location.

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★ 4

Decent dubs for the price, staff was friendly.

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★ 5

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★ 4

The meal deals

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★ 5

Fresh Subs friendly ladies working

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★ 5

This store at the moment has a decent crew working

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★ 1

The teenage employees are careless, their masks aren’t even on fully!

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★ 3

Love the ham!!!

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★ 1

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★ 5

Delicious 😋

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★ 1

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★ 1

The teenage employees truly do not care about quality or presentation. Ordered online for pick up, and when I go in, one girl is on her phone, checks the bag and drops the receipt in the ground and then gives it to me. 2 of the sandwiches weren't correct, one of which was supposed to be toasted, she then proceeds to try and toast it with everything on it (mayo, lettuce, tomato) so I had her remake it. I could tell she was irritated. She drops a knife on the floor and just sticks it back in the holder in the table. Disgusting. Another sandwich was smothered in mayo and was soggy! If you don't like your job, quit! If you don't want to do your job, quit! We will not be ordering from this location anymore. I wish I could post the pictures on how these were made up.

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★ 5

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★ 4

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★ 5

I love the fact that they're open until 10:00. Something healthy that's actually open later! Friendly staff and very clean!

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★ 5

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★ 5

Good food Great service

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★ 2

Usually I have a good experience at this location but the young man that was working tonight acted like he was being hastled and bothered because he had to work while he was ummm....at work. What's the purpose of working at Subway if you don't wanna make Subs.

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★ 5

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★ 5

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★ 5

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★ 5

Clean place

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★ 5

Always have a great sale going on

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★ 2

Too little meat on sandwiches too high price for the little bit you get

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★ 3

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★ 5

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★ 5

Solid people here.

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★ 5

Muy bueno

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★ 4

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★ 5

Good food

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★ 5

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★ 4

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★ 5

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★ 3

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★ 1

The lazy kids that work here like to close down early. I show up on a Sunday at 9:40pm, when they're supposed to be open until 10:00pm, and they already have the lights off and the doors locked. Even though I can see two kids standing near the register. I tried knocking on the door, all they did was look and me and lipped to me that they were closed. Well, if that's the case, you need to change the hours you have listed on your door. Very poor management here. Thank goodness Jimmy John's stays true to their word. I actually managed to get there at 9:56 and they took my order in a heartbeat.

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★ 5

The best fast food and healthy.

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★ 5

Good food

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★ 5

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★ 5

Always fresh!

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★ 5

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★ 4

Good food, place pretty well kept. Good service too

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★ 1

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★ 5

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★ 4

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★ 5

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★ 5

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★ 4

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★ 4

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★ 5

I just love subways.

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★ 3

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★ 5

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★ 5

Very friendly and added extra stuff without charging extra. It was a very good experience

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★ 5

Great food eat fresh eat healthy

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★ 5

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★ 5

Its ok

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★ 4

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★ 4

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★ 4

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★ 5

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★ 5

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★ 4

The service and food were both very good.

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★ 5

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★ 4

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★ 5

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★ 4

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